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bookkeeper ap specialist

Smith + Howard

<div>
 
 
 
 Bookkeeper/Accounts Payable Specialist
 
 
 
 
 Do you want a career without limits? Do you want to shape your own future and be surrounded by people who listen? If so, we have the perfect opportunity for you at Smith + Howard.
 
 
 
 
 
 Smith + Howard is a family of companies that offers tax, audit, accounting and advisory and wealth management services. We are headquartered in Atlanta with offices across the Southeast, while still offering a local firm flavor.
 
 
 
 
 
 We offer competitive pay, excellent training opportunities and great benefits. You can help influence our culture and have the support and dedication from our leaders to help you achieve your career goals. Smith + Howard provides a great opportunity for professional growth and advancement within one of the nation&rsquo;s top accounting firms.
 
 
 
 
 
 If you are ready to make a career move and join a firm consistently named a &ldquo;Best of the Best Firms&rdquo; (Inside Public Accounting), we invite you to complete our employment application.
 
 
 
 
 
 
 Summary
 
 
 
 In our Bookkeeper role, you will be responsible for core bookkeeping and low-level accounting functions, including accounts receivable, accounts payable, student billing, bank reconciliations, and journal entries. This role supports day-to-day transactional financial operations and requires prior experience in schools or educational organizations. The ideal candidate brings deep knowledge of school-based financial operations, significant payroll expertise, and a proven ability to thrive independently in a remote setting.
 
 
 
 
 
 
 Essential Functions
 
 
 
 
 
 
 
 Accounts Payable (AP)
 
 
 <ul>
 <li>
 Process vendor invoices, verify accuracy, and ensure proper approvals
 </li>
 <li>
 Handle credit cards/expense management
 </li>
 <li>
 Prepare and process payments in accordance with school policies and timelines
 </li>
 <li>
 Maintain organized and accurate AP records
 </li>
 </ul>
 
 
 Accounts Receivable (AR) &amp; Student Billing
 
 
 <ul>
 <li>
 Process and manage student billing, tuition invoices, fees, and related receivables
 </li>
 <li>
 Apply payments, track outstanding balances, and assist with aging reports
 </li>
 <li>
 Respond to basic billing inquiries from families or employees/staff in a professional manner
 </li>
 </ul>
 
 
 Bank Reconciliations
 
 
 <ul>
 <li>
 Perform monthly bank and credit card reconciliations
 </li>
 </ul>
 
 
 Journal Entries &amp; General Ledger Support
 
 
 <ul>
 <li>
 Prepare and post routine journal entries
 </li>
 <li>
 Assist with maintaining the general ledger and supporting schedules
 </li>
 <li>
 Support month-end close processes as needed
 </li>
 </ul>
 
 
 General Bookkeeping &amp; Accounting Support
 
 
 <ul>
 <li>
 Maintain accurate financial records in accordance with school policies and best practices
 </li>
 <li>
 Assist with documentation for audits, reviews, or internal reporting
 </li>
 <li>
 Perform other bookkeeping and administrative accounting tasks as assigned
 </li>
 </ul>
 
 
 
 
 
 Position Requirements
 
 
 <ul>
 <li>
 Associate&rsquo;s degree in Accounting, Finance, or a related field or a minimum of three (3) years of relevant bookkeeping experience
 </li>
 <li>
 Experience overseeing Accounts Payable required.
 </li>
 <li>
 Experience with Blackbaud required.
 </li>
 <li>
 Prior experience working in a school or educational environment is strongly preferred
 </li>
 <li>
 Strong understanding of basic accounting principles
 </li>
 <li>
 Experience with student billing and tuition-based receivables preferred
 </li>
 <li>
 Proficiency with accounting software and Microsoft Excel (school-specific systems a plus especially BILL.COM, QBO and/or FACTS)
 </li>
 <li>
 High level of accuracy and attention to detail
 </li>
 <li>
 Strong organizational and time-management skills
 </li>
 <li>
 Excellent communication skills
 </li>
 <li>
 Ability to work independently and manage deadlines in a remote setting
 </li>
 </ul>
 
 
</div>

Bookkeeper/AP Specialist

Insight Global

<div>
 
 
 Title: Payroll Specialist
 
 
 
 
 Location: Brookhaven, GA - Near Perimeter Mall - 5x Onsite
 
 
 
 
 Duration: 6 Month Contract to Hire
 
 
 
 
 Pay Rate: $20/hr - $25/hr
 
 
 
 
 
 
 Required Skills &amp; Experience
 
 <ul>
 <li>
 3+ years&rsquo; experience with in-house payroll processing.
 </li>
 <li>
 Dayforce experience preferred.
 </li>
 <li>
 Advanced knowledge of Microsoft Suite of products preferred.
 </li>
 <li>
 High School diploma / GED required.
 </li>
 </ul>
 
 
 
 
 Nice to Have Skills &amp; Experience
 
 <ul>
 <li>
 Associate&rsquo;s degree in Accounting, Finance, Business or related field preferred.
 </li>
 <li>
 JD Edwards E1
 </li>
 <li>
 Union, Construction, Prevailing Wage payroll knowledge preferred.
 </li>
 </ul>
 
 
 
 
 Job Description
 
 
 A client is seeking to onboard a Payroll Specialist for a six-month contract-to-hire role, with the expectation of working five days a week. The position is with a leading infrastructure construction and engineering firm in North America, known for its expertise in designing and building critical infrastructure such as highways, bridges, rail systems, dams, aviation facilities, and water management projects. To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. This role is responsible for processing payroll according to company-assigned frequencies, including compiling payroll data such as hours worked, taxes, insurance, and union dues, as well as preparing and issuing paychecks. The individual ensures timely and accurate processing of wage assignments, garnishments, child support orders, and employment verifications, and audits system entries related to new hires, status and compensation changes, and terminations in collaboration with the HR Data Entry team. Additionally, the role involves responding to and resolving payroll inquiries in a timely, compliant manner using prescribed methods, analyzing payroll reports&mdash;including Certified Payroll, Job Cost Association, Gross Payroll Registers, and Vacation Reports&mdash;to ensure accurate tracking and accruals, and supporting the reconciliation of outstanding payroll checks with the corporate Accounting team.
 
</div>

Payroll Specialist

NOVOGRADAC & COMPANY

<div>It's fun to work in a company where people truly BELIEVE in what they're doing!
 
We're committed to bringing passion and customer focus to the business.
Dare to bring your unique perspective?
At Novogradac, we value individuals who bring unique perspectives and bold ideas. If you're eager to contribute to an inclusive, innovative environment where your personal and professional growth is encouraged and supported, we invite you to explore this exciting opportunity with us.
Position Summary
The Client Bookkeeper performs ongoing, execution-focused bookkeeping services for company clients in support of client advisory services, including recording transactions and journal entries in client accounting software systems and preparing recurring deliverables in accordance with established procedures. This role supports accurate and timely client financial records through consistent application of defined workflows, documentation standards, and internal controls.
Your Contributions and Responsibilities
<ul><li>Perform ongoing bookkeeping services for assigned clients.
</li><li>Record transactions and journal entries in accounting software systems using client-provided source information.
</li><li>Complete bank and credit card reconciliations accurately and on schedule.
</li><li>Maintain client general ledgers and prepare general ledger and trial balance reports for client use and internal purposes.
</li><li>Meet recurring monthly close deadlines and agreed-upon service timelines.
</li><li>Communicate directly with clients regarding routine bookkeeping matters, including requests for information and clarification of source documentation.
</li><li>Follow established workflows, documentation standards, and internal controls to ensure accuracy and consistency; escalate exceptions and non-routine items appropriately.
</li><li>Assist with training and onboarding of new team members, as assigned.
</li><li>Assist with other duties as assigned.
</li></ul>Your Background and Skills
<ul><li>Associate&rsquo;s degree in accounting, finance, or a related field, and 1-2 years of experience performing bookkeeping or general ledger functions using accounting software systems (e.g. QuickBooks Online) or an appropriate balance of education and work experience.
</li><li>Prior experience in a professional services firm performing bookkeeping or general ledger functions. Experience supporting multiple clients with recurring monthly deadlines and using document management and collaboration tools (e.g., SharePoint or similar systems). Exposure to the real estate industry is a plus.
</li><li>Sound understanding of bookkeeping principles and general ledger structure, with a working knowledge of basic GAAP concepts.
</li><li>Ability to maintain accurate financial records and supporting documentation.
</li><li>Strong computer skills, including solid skill in the Microsoft Office suite (particularly Excel) and experience using accounting software systems.
</li><li>Ability to perform work accurately and in a time-efficient manner, with strong attention to detail.
</li><li>Ability to meet deadlines and effectively prioritize a fast-paced and varied workload, effectively manage a variety of concurrent and shifting priorities.
</li><li>Strong organizational and follow-through skills.
</li><li>Excellent verbal and written communication skills for internal collaboration and client interactions.
</li><li>Ability to consistently follow defined procedures and escalate issues appropriately.
</li></ul>Why work with us?
Novogradac is committed to fostering a welcoming workplace where all employees feel valued and empowered to grow. We believe in offering a supportive, balanced work environment that encourages professional growth and work-life integration.
We are proud to offer:
<ul><li>Competitive salaries with continuous review of market conditions
</li><li>Flexible working hours and work arrangements
</li><li>Remote and hybrid opportunities
</li><li>Inclusive workplace, providing strong professional growth and development opportunities
</li></ul>The benefits of joining our team
<ul><li>Strong growth opportunities
</li><li>Strong emphasis on quality work-life integration
</li><li>Dress for your day policy
</li><li>Resources of a national firm
</li><li>Opportunities to engage with our active Employee Resource Groups (ERGs), affinity groups, and advance your career within a supportive, inclusive environment
</li><li>Compensation: $39,000 to $52,000 depending on experience. More is possible if experience dictates.
</li></ul>Don't meet every single qualification?
After reviewing this job posting, are you hesitating to apply because you don&rsquo;t meet all the listed requirements? At Novogradac, we are dedicated to building a workplace supported by unique perspectives and experiences, so if you&rsquo;re excited about this role but your experience doesn&rsquo;t align perfectly with every qualification in the job description, we still encourage you to apply.
You may still be the right candidate for this or one of our other roles.
Get to know us better!
We&rsquo;re Novogradac, a national certified public accounting and consulting firm headquartered in San Francisco. Founded in 1989, the allied group of Novogradac companies has grown to more than 900 employees and partners with more than 25 offices throughout the country.
Novogradac is one of the nation&rsquo;s top 40 certified public accounting and consulting firms and is a recognized leader in real estate and community development. Novogradac provides publicly and privately held national enterprises with a full spectrum of audit, tax, valuation, expert witness and litigation support, property compliance and general consulting services and works extensively in the affordable housing, community development, historic preservation and renewable energy fields.
Ready to learn more?
To be considered for this position, interested candidates MUST apply via our company website: https://www.novoco.com/careers.
Commitment to Inclusion
Novogradac is committed to ensuring a fair and inclusive recruitment process, making reasonable accommodations to individuals with disabilities or special needs throughout the application process. We encourage applicants from all backgrounds, identities, and experiences to apply, as we believe that unique perspectives strengthen our ability to achieve excellence.
At Novogradac, we offer a variety of Employee Resource Groups and Affinity Groups to provide all employees with opportunities to connect, collaborate, and support one another in the workplace.
Novogradac &amp; Company LLP offers a progressive work environment, competitive pay and an excellent benefits package including medical, dental, vision, paid time off, life/disability insurance, commuter flex accounts and a 401(k).
Novogradac and Company LLP is an equal opportunity employer. Novogradac&rsquo;s culture is centered on education, acceptance, innovation and opportunity. We value diversity and respect the different perspectives that each of our employees bring to Novogradac no matter their age, race, religion, gender identity or sexual orientation. We are committed to creating an equitable and inclusive workplace for our entire workforce.
By submitting an application with us, you are providing Novogradac with personal information. More information on how we use your personal information may be found in our Privacy Notice at Collection.</div>

Client Bookkeeper

Berkley

<div>Company Details:<div></div><div> 
Vela Insurance Services provides specialized Excess and Surplus Lines Casualty and Professional Liability insurance solutions in the following market segments: Construction, Specialty Casualty, &amp; Professional Liability. We offer national service and local knowledge to our exclusive wholesale broker network and the businesses they serve.</div>
Responsibilities:
<div>
Vela Insurance Services provides specialized Excess and Surplus Lines Casualty and Professional Liability insurance solutions in the following market segments: Construction, Specialty Casualty, &amp; Professional Liability. We offer national service and local knowledge to our exclusive wholesale broker network and the businesses they serve.</div><div></div><div> 
The Broker Specialist serves as the primary new business underwriter and relationship manager for a designated market segment and broker assignments. This forward-facing role is responsible for cultivating and maintaining strong relationships with assigned wholesale brokers, driving new business production, and contributing to renewal retention. The Broker Specialist combines underwriting expertise with sales acumen to deliver tailored insurance solutions and achieve growth targets.</div><ul><li>
Serve as the lead underwriter for new business opportunities within an assigned market segment.</li><li>
Develop and execute broker engagement strategies to build long-term, productive relationships.</li><li>
Act as the primary point of contact for assigned brokers, providing responsive service and strategic guidance.</li><li>
Collaborate with internal underwriting and support teams to deliver timely and competitive quotes.</li><li>
Negotiate terms and pricing with brokers to secure profitable business.</li><li>
Maintain a pipeline of new business opportunities and meet or exceed production goals.</li><li>
Support renewal retention efforts for assigned broker&rsquo;s accounts.</li><li>
Use technology (AI) to maintain efficiency
</li><li>maintain productivity standards/metrics, rate adequacy (deviation from benchmark)</li><li>
Monitor rate adequacy and contribute to portfolio management strategies.
</li><li>Provide input on underwriting guidelines and product enhancements based on new business trends.
</li><li>Maintain accurate records and documentation in underwriting systems.</li><li>
Monitor market trends and broker feedback to inform underwriting strategy and product development.</li><li>
Represent the company at industry events, broker meetings, and conferences.</li><li>
Regular travel to conduct in-person sales/ marketing visits with assigned brokers.
</li></ul>Qualifications:
<ul><li>Bachelor&rsquo;s degree in business, Insurance, Risk Management, or related field preferred.</li><li>
Minimum 3&ndash;5 years of experience in E&amp;S underwriting or broker-facing insurance sales.</li><li>
Proven track record of new business production and relationship management.</li><li>
Strong negotiation and communication skills.</li><li>
Deep understanding of E&amp;S market dynamics and broker distribution channels.</li><li>
Ability to work independently and collaboratively in a fast-paced environment.</li><li>
Proficiency in underwriting systems and Microsoft Office Suite.</li></ul>
Additional Requirements: Other duties as assigned Regular and predictable attendance Sponsorship Details: Sponsorship not Offered for this Role</div>

Broker Specialist

Rahim Transport

Job Overview We are seeking a detail-oriented and proactive Intermodal Billing Specialist to join our dynamic logistics team. In this role, you will be responsible for managing the billing processes associated with intermodal transportation, ensuring accurate and timely invoicing for shipments that involve multiple modes of transportation such as rail, truck, and ocean freight. Your expertise in financial and accounting software, along with your understanding of industry-specific billing procedures, will be essential in maintaining seamless revenue cycle management. This position offers an exciting opportunity to contribute to a fast-paced environment where precision and efficiency are paramount.Duties<ul><li>Prepare and process intermodal invoices accurately using various accounting software platforms such as Sage, PeopleSoft, and QuickBooks.</li><li>Reconcile accounts receivable transactions related to intermodal shipments, ensuring compliance with GAAP (Generally Accepted Accounting Principles) and SOX (Sarbanes-Oxley Act) regulations.</li><li>Collaborate with carriers, clients, and internal teams to resolve billing discrepancies through effective negotiation and communication.</li><li>Maintain detailed records of all billing activities, including journal entries, account analysis, and account reconciliation reports.</li><li>Monitor the revenue cycle management process from data entry to final invoicing, ensuring timely submission of bills and follow-up on outstanding payments.</li><li>Assist with audits related to public accounting standards and governmental reporting requirements as needed.</li><li>Support the team with data entry tasks involving CPT coding, ICD-10 coding for medical-related shipments, and other technical accounting functions.</li></ul>Skills<ul><li>Strong understanding of financial concepts including debits &amp; credits, double entry bookkeeping, and account reconciliation techniques.</li><li>Proficiency in accounting software such as Sage, PeopleSoft, QuickBooks, Quicken, and financial software used in corporate or governmental accounting environments.</li><li>Knowledge of accounts payable and accounts receivable processes within a logistics or transportation setting.</li><li>Familiarity with medical billing procedures including CPT coding, ICD-10 coding, and medical terminology is a plus.</li><li>Excellent analysis skills for account analysis, revenue cycle management, and financial statement review.</li><li>Effective negotiation skills coupled with strong phone etiquette for customer service interactions related to billing inquiries or disputes.</li><li>Ability to perform data entry accurately using 10-key typing skills while maintaining attention to detail in high-volume environments.</li><li>Understanding of compliance standards such as SOX regulations and GAAP guidelines relevant to financial reporting in logistics operations. Join us to be part of a vibrant team dedicated to delivering exceptional service through meticulous billing practices! This role is vital in supporting our commitment to operational excellence while providing opportunities for professional growth within the financial services sector.</li></ul>Pay: $950.00 per weekBenefits:<ul><li>Paid sick time</li><li>Paid time off</li><li>Work from home</li></ul>Work Location: Remote

Intermodal Billing

ServiceNow

<div>Company Description 
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today &mdash; ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500&reg;. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. 
Job Description 
Role Description
As a Sr. AI Delivery Acceleration Specialist, you will design, refine, and govern the prompt workflows and content production patterns that transform how ServiceNow Expert Services deliver customer implementations. Working within the Delivery Acceleration team, you will turn what previously required weeks of manual effort into AI-accelerated delivery that produces customer-ready outputs in hours.
You will own the design and quality of AI-powered tools that support ServiceNow Expert Services' go-to-market and implementation efforts. Critically, you must understand the professional services go-to-market motion &mdash; how services are scoped, sold, estimated, and delivered &mdash; because the solutions and processes you build must align with how consultants and sales teams position and execute customer engagements. Your work directly impacts delivery speed, quality, margin, and the customer experience.
You will operate in a fast-paced two-week sprint cadence with monthly releases, partnering with AI Architects, Solution Architects, Expert Services, and the broader Delivery Acceleration team across AMS, EMEA, and APAC+J.
This is not a software engineering role. There is no coding, no platform development, and no model training. The work is designing prompts and workflows that make AI useful for delivery practitioners, quality-checking the outputs before they reach anyone, and building the repeatable methodology that scales across a global delivery community. The right candidate is closer to a technical business analyst with deep AI instincts than a software engineer.
What You Get to Do in This Role
Design and Build Prompt Workflows<ul><li>
Design multi-step prompt chains within our AI delivery platform that autonomously generate ServiceNow implementation scope, estimates, customer-facing presentation decks, demo companions, and other artifacts that speed delivery</li><li>
Author, refine, and version-control prompt templates; manage the extract refine archive promote workflow for the 125+ template library</li><li>
Encode best practices and ServiceNow scoping standards into reusable prompt patterns across product areas (ITSM, CSM, HRSD, SPM, FSO, and others)</li><li>
Partner with AI Architects on agent direction and with the platform administrator on library structure &mdash; Architects own platform and agent architecture; the Specialist owns prompts, content patterns, and quality</li></ul>
Lead Quality Assurance and Prompt Optimization<ul><li>
Review and quality-check all AI-generated content before it reaches the Expert Services community; develop guardrails that ensure completeness, traceability, formatting consistency, and accuracy against source inputs</li><li>
Design systematic evaluation approaches that measure output consistency and adherence to delivery standards across varied scoping inputs</li><li>
Iterate on prompts based on user feedback, audit signals, and output analysis &mdash; treat prompts as production assets with version control and quality gates</li><li>
Support office hours across AMS, EMEA, and APAC+J, plus delivery-lead validation cycles</li></ul>
Integrate AI with Professional Services Go-to-Market and Delivery<ul><li>
Understand the full professional services lifecycle and partner with delivery consultants, Solution Consultants (SCs), and Account Executives (AEs) to validate that AI-generated outputs are usable in real customer contexts &mdash; feeding signals back into the improvement loop</li><li>
Collaborate with the Sales Acceleration team to ensure AI-powered delivery capabilities are accurately represented in pre-sales motions and customer-facing demonstrations &mdash; supporting accurate estimation that reflects realistic Professional Services delivery economics</li><li>
Partner with the Now Engage platform team to embed AI capabilities into the customer and partner delivery experience</li><li>
Contribute to packaging AI-accelerated delivery into repeatable service offerings that services and license sales teams can position and sell</li></ul>
Drive Measurement and Continuous Improvement<ul><li>
 Establish quality metrics for prompt outputs (accuracy, rework rates, consultant acceptance, time savings, consistency) and analyze performance signals to surface failure patterns and expansion opportunities</li><li>
Contribute to the delivery acceleration roadmap by identifying where AI can fill capability gaps or replace manual processes</li><li>
Document prompt patterns, content production best practices, and lessons learned to build organizational knowledge</li></ul> 

Qualifications 
To be successful in this role you have:<ul><li>
Hands-on prompt engineering experience: designing prompts for consistent, structured output; iterating based on failure analysis; treating AI-generated content as a first draft requiring quality assurance before use &mdash; not a finished product</li><li>
Pre-sales or delivery consulting experience with direct ownership of scope summaries, ROM estimates, SOW drafts, or equivalent customer-facing delivery artifacts</li><li>
Advanced written communication and presentation skills. A portfolio of customer-facing or executive-facing work is required &mdash; candidates without a portfolio will not advance.</li><li>
Detail-oriented quality assurance mindset with experience reviewing AI-generated or templated content for accuracy, consistency, and traceability against source material</li><li>
Strong understanding of professional services delivery operations &mdash; how engagements are scoped, sold, estimated, staffed, and delivered</li><li>
Self-directed working style across AI tools, Excel, presentation software, and SharePoint; comfortable serving as a second pair of eyes on prompts before promotion to shared spaces</li><li>
Experience working in agile, sprint-based environments with measurable delivery outcomes</li></ul>
Preferred Qualifications<ul><li>
ServiceNow domain knowledge, ideally across multiple product areas, and direct experience producing or reviewing implementation artifacts such as user stories, scope summaries, or SOWs.</li><li>
ServiceNow platform certifications (CSA, CIS-ITSM, CIS-CSM, or similar)</li><li>
Experience supporting scoping and discovery calls with SCs and AEs</li><li>
Business Analyst or Project Manager background</li><li>
Comfort running office-hours-style enablement sessions across time zones</li><li>
Enablement content creation experience: recorded demos, training assets, or similar</li><li>
Background in management consulting or professional services delivery operations</li></ul>
This Role Is Not a Fit If<ul><li>
You are primarily seeking a software engineering, machine learning, or platform development role. This role involves no coding, model training, or platform engineering.</li><li>
 You use AI tools but do not review or quality-check the output before sharing. A quality-first mindset is non-negotiable.</li></ul> 

Additional Information 
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. &copy;2025 Fortune Media IP Limited. All rights reserved. Used under license.</div>

Sr. Delivery Acceleration AI Specialist

Chickasaw Nation Industries

<div>SUMMARY
The Help Desk Support Specialist III provides technical assistance and support to end-users, ensuring efficient operation of hardware, software, and network systems. Responsible for diagnosing software and hardware problems, resolving issues related to operating systems, network connectivity, application usage, and maintaining detailed records of support requests.
Chickasaw Nation Industries, Inc. serves as a holding company with multiple subsidiaries engaged in several lines of business (Technology, Infrastructure &amp; Engineering, Health, Manufacturing, Public Safety, Consulting, and Transportation) for the federal government and commercial enterprises. A portion of our profits is used to support Chickasaw citizens. We are proud to support the economic development and long-term viability of the Chickasaw Nation and its people. CNI offers premium benefits eligible on the first day of hire to full time employees; (Medical - Dental &ndash; Vision), Company Life Insurance, Short-Term and Long-Term Disability Insurance, 401(K) Immediate Vesting, Professional Development Assistance, Legal Aid Assistance Program, Family Planning / Fertility Assistance, Personal Time Off, and Observance of Federal Holidays.
As a federal contractor, CNI is a drug-free workplace and adheres to the Federal Controlled Substance Act.
ESSENTIAL REQUIREMENTS
Must be able to obtain and maintain the required customer clearance for access to systems, facilities, equipment and property.
KEY DUTIES AND RESPONSIBILITIES
Essential Duties and responsibilities include the following. Other duties may be assigned.
Handles complex technical issues that cannot be promptly resolved by Level 2 support.
Performs high level technical support for complex and critical issues.
Investigates and resolves advanced hardware, software, and network problems.
Collaborates with other IT teams to identify and implement long-term solutions.
Mentors and trains Level 1 and Level 2 support specialists.
Develops and maintains technical documentation, procedures, and best practices.
Participates in the evaluation and testing of new technologies and tools.
Provides input and recommendations for process improvements and system enhancements.
Develops and updates knowledge base articles and support documentation.
Continuously improves technical skills through self-study and professional development.
EDUCATION AND EXPERIENCE
Associate's degree and a minimum of three to five (3-5) years of relevant experience, or equivalent combination of education/experience.
PHYSICAL DEMANDS
Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
EOE including Disability/Vet
The estimated pay range for this role is $26.41/hr, with the final offer contingent on location, skillset, and experience.
CNI offers a comprehensive benefits package that includes:
<ul><li>Medical
</li><li>Dental
</li><li>Vision
</li><li>401(k)
</li><li>Family Planning/Fertility Assistance
</li><li>STD/LTD/Basic Life/AD&amp;D
</li><li>Legal-Aid Program
</li><li>Employee Assistance Program (EAP)
</li><li>Paid Time Off (PTO)
</li><li>Training and Development Opportunities
</li></ul>Your application submission will be considered for all potential employment opportunities with Chickasaw Nation Industries (CNI).
#INDCNI</div>

Help Desk Support Specialist III

Explore 10+ Bookkeeper ap specialist in Atlanta this June. Find roles across top companies and apply now to boost your career.