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call center - member care agent Jobs in Houston

call center - member care agent

call center agent

Energy Ogre

<div>At Energy Ogre, our Member Care Agents play a vital role in guiding new members through their onboarding journey, ensuring they understand and experience the full value of our service from day one. As a Member Care Agent, you&rsquo;ll be the first point of contact for new members, helping them transition smoothly while addressing their questions and concerns with expertise and care. This position is in-office at our Houston, TX headquarters and reports to the Member Care Lead.
Essential Duties and Responsibilities<ul><li>
Provide exceptional customer service that reflects Energy Ogre&rsquo;s commitment to excellence.</li><li>
Communicate the value of our service to potential customers.</li><li>
Address inquiries and concerns with professionalism, expertise, and efficiency.</li><li>
Work collaboratively across departments to resolve member issues, striving for one-call resolutions.</li><li>
Assist members via phone, chat, and email, ensuring a seamless and consistent experience.</li><li>
Craft clear, professional, and accurate responses to inbound email inquiries.</li><li>
Handle incoming calls and proactively assist members with their questions and concerns.</li><li>
Ensure availability to respond to member inquiries promptly and meet departmental SLAs.</li><li>
Wrap up account details within 60 seconds after each call for efficiency.</li><li>
Take ownership of pending account issues, ensuring timely resolution.</li><li>
Clear member email queues by the end of each day.</li><li>
Complete task-related projects and assignments within designated SLA timelines.</li><li>
Collaborate with teammates to address account-related issues and ensure timely resolutions.</li><li>
Follow departmental procedures to maintain service quality and minimize unattended calls.</li><li>
Provide feedback and suggestions to improve team workflows and enhance the member experience.</li></ul>
Note:
This job description provides a general overview of the position. Additional responsibilities and tasks may arise to support Energy Ogre's mission and member satisfaction goals. 
Third-Party Submissions: 
No agency or third-party candidates, please.
No Sponsorship:
Applicants must be currently authorized to work in the United States on a full-time basis.
Qualifications<ul><li>
Customer service experience (or related field) with a strong passion for helping people.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to manage multiple communication channels (phone, chat, email) efficiently.</li><li>
Strong organizational skills with keen attention to detail.</li><li>
Problem-solving mindset focused on achieving one-call resolutions.</li><li>
Proven ability to collaborate in a team environment.</li><li>
Proficiency in meeting SLAs and managing time effectively.</li><li>
Eagerness to learn and adapt to evolving processes.</li></ul>
Education &amp; Experience<ul><li>
High School Diploma or equivalent.
</li><li>Previous experience in customer service, or a related field.
</li><li>Proficiency in computer applications, including Microsoft Office (Word, Excel) and G-Suite.</li></ul></div>

Call Center - Member Care Agent

Pride Health

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and detail-oriented
 
 Customer Service Representative
 
 with experience in managed care, insurance, or call center environments. The ideal candidate will possess strong communication skills, medical terminology knowledge, and the ability to multitask effectively in a fast-paced setting.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide high-quality customer service via phone and desktop support applications
 </li>
 <li>
 Address member or customer inquiries accurately and efficiently
 </li>
 <li>
 Identify and resolve issues using problem-solving skills
 </li>
 <li>
 Document interactions and maintain accurate records
 </li>
 <li>
 Navigate call center systems and applications effectively
 </li>
 <li>
 Work collaboratively within a team while managing individual responsibilities
 </li>
 <li>
 Maintain professional phone etiquette and customer-first approach
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 High School Diploma or GED (Required)
 </li>
 <li>
 Minimum 1 year of customer service experience in:
 </li>
 <li>
 Managed care or insurance industry
 
 OR
 
 </li>
 <li>
 Call center environment (any industry)
 </li>
 <li>
 Knowledge of medical terminology
 </li>
 <li>
 Typing speed of at least 35 WPM
 </li>
 <li>
 Strong verbal communication and listening skills
 </li>
 <li>
 Ability to multitask and problem-solve efficiently
 </li>
 <li>
 General computer literacy
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Bilingual (English-Spanish)
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 Pride Health offers eligible employee&rsquo;s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
 
 
 
 
</div>

Call Center Representative

Entertainment Travel Associates

<div>
 At
 
 Entertainment Travel Associates
 
 , we specialize in providing exceptional travel experiences tailored to our clients&rsquo; unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
 
 
 
 Job Description
 
 
 
 
 Position Overview
 
 
 
 The Call Center Representative is responsible for handling inbound and outbound calls, assisting customers with inquiries, and delivering efficient, high-quality customer support.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Answer incoming calls and respond to customer inquiries
 </li>
 <li>
 Make outbound calls for follow-ups, outreach, or surveys
 </li>
 <li>
 Provide accurate information about products, services, or promotions
 </li>
 <li>
 Resolve customer concerns or escalate issues when necessary
 </li>
 <li>
 Document all customer interactions in the system
 </li>
 <li>
 Follow communication scripts, procedures, and service standards
 </li>
 <li>
 Meet performance metrics such as call quality and response time
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong verbal communication and active listening skills
 </li>
 <li>
 Customer-focused mindset and problem-solving abilities
 </li>
 <li>
 Ability to remain calm and professional under pressure
 </li>
 <li>
 Basic computer and data entry skills
 </li>
 <li>
 Strong organizational and multitasking abilities
 </li>
 <li>
 Team-oriented and reliable
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 <ul>
 <li>
 Competitive weekly pay
 </li>
 <li>
 Opportunities for career growth and advancement
 </li>
 <li>
 Hands-on training and mentorship
 </li>
 <li>
 Collaborative and supportive work environment
 </li>
 </ul>
</div>

Boston Scientific

<div>Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions.
Shift Hours: Monday - Friday 10:00 AM - 7:00 PM 
About this role:
Call Center I is responsible for obtaining necessary information to verify and update all shipping information for BSC patients. They will handle inbound and outbound phone calls for this purpose. They will also contact patients when their study is complete to ensure the return of the cardiac monitor. 
Work Mode
At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week. 
Relocation
Relocation assistance is not available for this position at this time. 
VISA
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time 
Your responsibilities will include:<ul><li>
Outbound/Inbound calls to and from patients, practice, or the sales force to obtain missing or incomplete information</li><li>
Release orders for shipment once all prerequisites are met.</li><li>
Perform duties that retrieve company equipment</li><li>
Generate and send recovery letters</li><li>
Proficient in the use and mechanics of all Company Cardiac Event Monitors</li><li>
Clearly communicate information to patients and internal customers</li><li>
Provide prompt and friendly customer service</li><li>
Earns others&rsquo; trust and respect through consistent honesty and professionalism in all interactions.</li><li>
Perform special projects and other duties as assigned</li></ul> 
Required qualifications:<ul><li>
0-1 Years with High School Diploma and/or Equivalent experience, training , or apprenticeships</li><li>
Sitting for extended periods of time will be required</li><li>
Use of hands repetitively to type, handle, and operate standard office equipment will be required</li><li>
Employee will work under typical office conditions</li><li>
All employees must pass drug test, and must have valid proof of eligibility to work in the USA.</li></ul> 
Preferred qualifications:<ul><li>
One to two years of experience in a customer service role</li><li>
Must be able to handle a high volume of work</li><li>
Experience working with confidential information</li><li>
High degree of professionalism and comfortable taking/receiving calls</li><li>
Intermediate skills in Microsoft Office</li><li>
Ability to work in a fast paced environment</li><li>
Capable of operating a digital telephone system</li><li>
Ability to type accurately.</li><li>
Bilingual is a plus</li></ul> 
Requisition ID: 627385
Minimum Salary: $ 26520
Maximum Salary: $ 45136 
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) &ndash; see www.bscbenefitsconnect.com&mdash;will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. 
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). 
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). 
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. 
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn. 
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. 
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company&rsquo;s policies or protocols change with regard to COVID-19 vaccination. 
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.</div>

Call Center I

State Farm

<div><div><div>Benefits:</div>
<ul><li>Bonus based on performance</li>
<li>Flexible schedule</li>
<li>Opportunity for advancement</li>
<li>Training &amp; development</li>
</ul></div><div><div>Job Description: 
We are currently seeking a dynamic and enthusiastic Telemarketer to join our team. As a Telemarketer, you will play a crucial role in expanding our client base and promoting our insurance products and services through outbound calls. This position offers flexibility in scheduling and provides an opportunity to gain valuable experience in the insurance industry. 
</div><div>Responsibilities:</div>
<ul><li>Conduct outbound calls to potential clients to introduce our insurance products and services.</li>
<li>Engage prospects in meaningful conversations to assess their insurance needs and provide relevant information about our offerings.</li>
<li>Schedule appointments for our team to further discuss policies and provide quotes.</li>
<li>Maintain accurate records of all interactions and update client information in our database.</li>
<li>Collaborate with the sales team to achieve weekly and monthly goals.</li>
</ul><div>Requirements:</div>
<ul><li>Excellent communication and interpersonal skills.</li>
<li>Previous experience in telemarketing or sales is preferred but not required.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Basic computer skills and familiarity with CRM software.</li>
<li>High school diploma or equivalent.</li></ul></div></div>

Telemarketer - State Farm Agent Team Member

Xanterra Travel Collection

<div>
 
 Overview
 
 
 
 
 Awarded World&rsquo;s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world&rsquo;s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
 
 
 
 
 Our Mission
 
 : We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 
 
 
 Our Vision
 
 : Enriching people&rsquo;s perspective through inspired travel
 
 
 
 Our Values
 
 :
 
 W
 
 elcoming,
 
 I
 
 nnovative,
 
 N
 
 ow,
 
 D
 
 iscipline,
 
 S
 
 erve,
 
 T
 
 eamwork,
 
 A
 
 uthentic,
 
 R
 
 esponsible
 
 
 See what our team members have to say about this great opportunity!
 
 
 <ul>
 <li>
 "I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they&rsquo;ll remember for life!"
 </li>
 <li>
 "I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"
 </li>
 <li>
 "The support and understanding from upper management not just in our professional life, but personal life is amazing!"
 
 
 </li>
 </ul>
 
 Full-time positions available to work remotely as long as you live in one of these states:
 
 
 
 
 AR, AZ, CO, FL, LA, MN, TX, and WI.
 
 
 
 Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.
 </li>
 <li>
 Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.
 </li>
 <li>
 Manifesting: Assist with basic manifesting functions as assigned by the Documents &amp; Manifests lead.
 </li>
 <li>
 Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.
 </li>
 <li>
 Guest Support: Assist with overflow service calls during peak times in the Call Center as required.
 </li>
 <li>
 Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.
 </li>
 <li>
 Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.
 </li>
 <li>
 Other Duties as assigned by management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills.
 </li>
 <li>
 Ability to work collaboratively across departments and adapt to changing priorities.
 </li>
 <li>
 Strong organizational skills and ability to manage multiple tasks simultaneously.
 </li>
 <li>
 Self-starter with excellent task management skills
 </li>
 <li>
 Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).
 </li>
 <li>
 Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.
 </li>
 <li>
 Cruise or tour operations / reservations experience preferred.
 </li>
 <li>
 Preferred experience managing processes with timelines.
 </li>
 <li>
 Proficiency with Reservations and Operations systems (Seaware Core preferred)
 </li>
 <li>
 This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.
 
 
 </li>
 </ul>
 
 BENEFITS:
 
 For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental &amp; Vision; HSA &amp; FSA; Life &amp; Disability; Accident, Hospital &amp; Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts &amp; Travel Deals.
 
 
 
 EEO:
 
 Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 
 
 
 Work Environment:
 
 Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
</div>

Operations Agent

Xanterra

Overview (Text Only): 
Awarded World’s Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world’s best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world.
 
Our Mission: We imagine and deliver personalized and immersive experiences 180 degrees from ordinary
 Our Vision: Enriching people’s perspective through inspired travel
 Our Values: Welcoming, Innovative, Now, Discipline, Serve, Teamwork, Authentic, Responsible
 
See what our team members have to say about this great opportunity!
 <ul>
<li>"I appreciate the ability to work from home that many of my coworkers are well-traveled and respond quickly by phone and email. I get to be in touch with intelligent guests and agents from all over and together we craft dream trips they’ll remember for life!"</li>
<li>"I really enjoy that everyone here is willing to help each other. Everyone here is beyond ordinary!"</li>
<li>"The support and understanding from upper management not just in our professional life, but personal life is amazing!"</li>
</ul>
Full-time positions available to work remotely as long as you live in one of these states:
 AR, AZ, CO, FL, LA, MN, TX, and WI.
 
Operations Agent is responsible for effective coordination of all booking aspects after creation. This can include manifesting, reservation accounting processes, irregular operations tasks, and other operational tasks as seen below.
 
Responsibilities (Text Only): 
<ul>
<li>Operational Tasks: Execute assigned tasks related to voyage processing, ensuring timely completion; handling Outbound and Inbound calls, chats, and emails; and SmartSheet interactions to effectively align bookings with voyages.</li>
<li>Irregular Operations: Act as contact agent for TA/Guests to coordinate irregular operations.</li>
<li>Manifesting: Assist with basic manifesting functions as assigned by the Documents & Manifests lead.</li>
<li>Reservations Accounting: Assist with basic accounting functions as assigned by the Res Accounting lead. This will include contacting TA/Guests for open and past due balances.</li>
<li>Guest Support: Assist with overflow service calls during peak times in the Call Center as required.</li>
<li>Booking Processes: Coordinate all aspects of bookings, from creation to completion, ensuring accuracy and efficient operations to meet company KPIs.</li>
<li>Team Leadership: Coach and mentor Ops team members to improve performance and assist with onboarding new Ops team members.</li>
<li>Other Duties as assigned by management.</li>
</ul>
Qualifications (Text Only): 
<ul>
<li>Excellent written and verbal communication skills.</li>
<li>Ability to work collaboratively across departments and adapt to changing priorities.</li>
<li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li>
<li>Self-starter with excellent task management skills</li>
<li>Intermediate proficiency in all Microsoft Office programs, with the ability to teach their primary usage(s).</li>
<li>Familiarity with or willingness to adopt AI-powered platforms (e.g., Copilot, automated workflows, data analysis tools) is a plus.</li>
<li>Cruise or tour operations / reservations experience preferred.</li>
<li>Preferred experience managing processes with timelines.</li>
<li>Proficiency with Reservations and Operations systems (Seaware Core preferred)</li>
<li>This position is expected to adjust work hours in cases of irregular operations, which likely will also require extended hours.</li>
</ul>
BENEFITS: For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
 
EEO: Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
 
Work Environment: Remote work. Secure home office environment suitable for remote work without disruptions. Hardwire Internet connection required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Explore 265+ Call center agent in Houston this May. Find roles across top companies and apply now to boost your career.

265 call center agent jobs In Houston

Call Center - Member Care Agent

Call Center Representative

Call Center Representative

Call Center I

Telemarketer - State Farm Agent Team Member

Operations Agent

Operations Agent