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call center agent

UTHealth Houston

<div>
 
 Pediatric Surgery Team!
 
 
 
 
 What we do here changes the world.
 
 UTHealth Houston is Texas&rsquo; resource for healthcare education, innovation, scientific discovery, and excellence in patient care. That&rsquo;s where you come in.
 
 
 
 Once you join us you won't want to leave.
 
 It&rsquo;s because we reward our team for the excellent service they provide. Our total rewards package includes the benefits you&rsquo;d expect from a top healthcare organization (benefits, insurance, etc.), plus:
 
 
 <ul>
 <li>
 100% paid medical premiums for our full-time employees
 </li>
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 Generous time off (holidays, preventative leave day, both vacation and sick time &ndash; all of which equates to around 37-38 days per year)
 </li>
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 The longer you stay, the more vacation you&rsquo;ll accrue!
 </li>
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 Longevity Pay (Monthly payments after two years of service)
 </li>
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 Build your future with our awesome retirement/pension plan!
 
 
 </li>
 </ul>
 
 We take care of our employees!
 
 As a world-renowned institution, our employees&rsquo; wellbeing is important to us. We offer work/life services such as...
 
 
 <ul>
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 Free financial and legal counseling
 </li>
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 Free mental health counseling services
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 Gym membership discounts and access to wellness programs
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 Other employee discounts including entertainment, car rentals, cell phones, etc.
 </li>
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 Resources for child and elder care
 </li>
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 Plus many more!
 
 
 </li>
 </ul>
 
 Position Summary:
 
 
 
 Responsible for registering patients, scheduling appointments, verifying insurance eligibility/demographics and diagnostics as guided by scheduling protocols for each physician, triaging phone calls, and supporting various projects in the call center. Obtains information to properly schedule and register patients.
 
 
 
 Position Key Accountabilities:
 
 
 
 <ul>
 <li>
 Schedules patient appointments and enter required demographics and insurance/financial information from the guarantor/patient.
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 Verify insurance eligibility and ensures all referral authorizations are obtained within the required time frames.
 </li>
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 Triages all non-appointment phone calls to accurately transfer to the correct department.
 </li>
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 Supports online appointment scheduling and assists in other sub-specialized teams that help support the needs of the call center.
 </li>
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 Identifies and handles a variety of routine to complex customer service inquiries or requests while providing a high level of customer service.
 </li>
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 Supports the call center in meeting required department metrics for calls answered and minimize department abandoned call percentage rate.
 </li>
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 Responsible for accurate email distribution.
 </li>
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 Responsible for the outbound registration process.
 </li>
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 Responsible for complying with all policies and procedures regarding HIPAA compliance.
 </li>
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 Performs other duties as assigned.
 
 
 </li>
 </ul>
 
 Certification/Skills:
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Minimum Education:
 
 High School Diploma or equivalent required
 
 Minimum Experience:
 
 2 years of experience scheduling in a call center or customer service setting required Experience with Microsoft Office suite, proficient typing/keyboarding skills and knowledge of medical terminology required May substitute required experience with equivalent years of education beyond the minimum education requirement.
 
 Physical Requirements:
 
 Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
 
 Security Sensitive:
 
 This position is a security-sensitive position pursuant to Texas Education Code
 
 
 <ul>
 <li>
 51.215 and Texas Government Code
 </li>
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 411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code
 </li>
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 117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R.
 </li>
 <li>
 791.4. Residency Requirement:
 
 
 </li>
 </ul>
 Employees must permanently reside and work in the State of Texas.
</div>

Call Center Agent II/III (Pedi Surgery)

RemX | The Workforce Experts

<div>
 
 
 Are you detail-oriented, organized, and passionate about healthcare?
 
 
 
 
 If so, our Medical Records Client is looking for Remote Medical Records Outbound Agent to play a vital role in ensuring accurate and timely access to patient records.
 
 
 
 
 
 
 
 If you thrive in a fast-paced environment and enjoy working independently while making a difference, this opportunity is for you! APPLY TODAY!!
 
 
 
 
 
 
 
 
 
 
 Position:
 
 REMOTE Medical Records Outbound Agent
 
 
 
 Pay:
 
 $16/hr. Weekly Pay &amp; Full Benefits
 
 
 
 Location:
 
 REMOTE Must not live more than 60 Minutes from Houston TX, 77086
 
 
 
 Training Hours:
 
 Must be available to work an 8hr. shift between hours of operation 8a-4:30p CST.
 
 
 
 Schedule:
 
 Must be available to work an 8hr. shift between hours of operation 8a-4:30p CST.
 
 
 
 
 
 
 
 
 
 ***Equipment will be provided and shipped to your home***
 
 
 
 
 
 
 
 
 
 
 Job Duties:
 
 
 <ul>
 <li>
 Handle high volume outbound calls.
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 Speaking with providers offices to obtain patient chart.
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 Data entry.
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 Follow all established operating procedures and HIPPA regulations.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Job Requirements
 
 
 <ul>
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 1+ years of call center customer service experience *REQUIRED*
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 Healthcare and medical records experience a Plus
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 Ability to toggle between applications and screens with ease
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 Ability to perform repetitious work accurately
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 Excellent written and verbal communication skills
 </li>
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 High attention to detail
 </li>
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 Must have HSD or equivalent
 </li>
 <li>
 Must Live within 60-minute drive to Houston, TX 77086
 </li>
 </ul>
 
 
</div>

Customer Service Representative

<div>
 
 
 
 *A great opportunity to support patients from behind the scenes and play an important role in the healthcare industry.*
 
 
 
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 
 Pay
 
 : $16/Hr. Weekly Pay
 </li>
 <li>
 
 Schedule: 8a-4:30p. M-F (No Weekends)
 
 </li>
 <li>
 
 Comprehensive Training
 
 : Get all the tools and support you need to excel in your role.
 </li>
 <li>
 Great Work/Life balance and Access to courses to help sharpen your skillset.
 </li>
 <li>
 Temp To Hire
 </li>
 </ul>
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 High Volume outbound calls to Health care providers.
 </li>
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 Utilize call center software to complete account research and update notes.
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 Obtain medical records from providers.
 </li>
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 High volume data-entry with minimal error.
 </li>
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 Adhere to call center metrics and HIPAA regulations.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Previous Call Center experience. (1 + year preferred)
 </li>
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 Previous experience with high-volume calls
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 Good communication skills (verbal and written)
 </li>
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 MUST BE ABLE TO BE ON CAMERA.
 </li>
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 Must have QUIET LOCATION in home to work.
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 Reliable internet connection.
 </li>
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 Computer proficient (able to learn new software and navigate multiple screens)
 </li>
 <li>
 High School Diploma or GED
 </li>
 </ul>
 
 
</div>

Remote Call Center Specialist

Pride Health

<div>
 
 
 Position Summary
 
 
 
 We are seeking a customer-focused and detail-oriented
 
 Customer Service Representative
 
 with experience in managed care, insurance, or call center environments. The ideal candidate will possess strong communication skills, medical terminology knowledge, and the ability to multitask effectively in a fast-paced setting.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide high-quality customer service via phone and desktop support applications
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 Address member or customer inquiries accurately and efficiently
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 Identify and resolve issues using problem-solving skills
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 Document interactions and maintain accurate records
 </li>
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 Navigate call center systems and applications effectively
 </li>
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 Work collaboratively within a team while managing individual responsibilities
 </li>
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 Maintain professional phone etiquette and customer-first approach
 </li>
 </ul>
 
 
 
 
 
 Required Qualifications
 
 
 <ul>
 <li>
 High School Diploma or GED (Required)
 </li>
 <li>
 Minimum 1 year of customer service experience in:
 </li>
 <li>
 Managed care or insurance industry
 
 OR
 
 </li>
 <li>
 Call center environment (any industry)
 </li>
 <li>
 Knowledge of medical terminology
 </li>
 <li>
 Typing speed of at least 35 WPM
 </li>
 <li>
 Strong verbal communication and listening skills
 </li>
 <li>
 Ability to multitask and problem-solve efficiently
 </li>
 <li>
 General computer literacy
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Bilingual (English-Spanish)
 </li>
 </ul>
 
 
 
 
 
 Benefits:
 
 
 
 
 Pride Health offers eligible employee&rsquo;s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
 
 
 
 
</div>

Call Center Representative

NTT DATA

<div>Req ID: 353014
 
 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. 
 
We are currently seeking a Customer Care Associate to join our team. 
 
Customer Care Associate, providing customer care to Life Insurance policyholders, agents and other customers. 
 
**Must Live in Continental United States** 
 
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&amp;D insurance, short- and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits. 
 
Pay for this role is $20.00hr 
 
The required schedule availability for this position is Monday-Friday 7:00 am to 7:00 pm (Central Time), Saturday (Central Time) Shift times may be changed as per client requirements. Additionally, Overtime may be required based on business requirements. 
 
Basic Qualifications: 
<ul><li>
1 year experience (WAH) remote customer service</li><li>
1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications</li><li>
Minimum High school diploma or GED.</li></ul> 

Responsibilities: 
<ul><li>
Previous life insurance industry experience that required knowledge of life insurance and annuity policies where you handled calls from policy holders inquiring about payments, policy information, or claims to support callers with various questions on different life insurance products.</li><li>
Providing front-line phone customer care support to policyholders, beneficiaries, agents, and internal customers.</li><li>
Ensuring customer satisfaction (CSAT) and strive to meet service metrics.</li><li>
Developing and maintaining a solid working knowledge of the insurance industry and of all products, services and processes performed by the team.</li><li>
A typical day will likely involve fielding between 75 to 100 calls.</li><li>
Communicating effectively and professionally with both internal and external customers to resolve questions and issues.</li><li>
Collaborating with management or other team members as appropriate to proactively address service issues and concerns.</li><li>
Attention to detail, accuracy, and accountability for your work product.</li><li>
Designated quiet area to complete calls while working from home</li></ul> 
New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process 
 
*** All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. 
 
Must Pass Drug screen 
 
Must Pass a background check with Education check and employment verification check. 
 
Remote Working and Technology Requirements 
 
To work remote, individuals must meet all the established Remote requirements including those pertaining to a home workspace and related technology. 
 
Technology 
<ul><li>
NTT DATA will provide a computer and headset for remote work.</li><li>
Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.</li><li>
Failure to return equipment may result in collection actions and/or other consequences.</li><li>
Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.</li><li>
A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one's personal dwelling or location.</li></ul> 

Technical Performance and Issue Tracking 
<ul><li>
Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.</li><li>
Remote employees must adhere to all technical support procedures and protocols.</li><li>
Chronic connectivity issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.</li></ul> 

Remote Workspace 
 
Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service. 
<ul><li>
Employees must have a dedicated, professional workspace conducive to servicing Customer Service customers with the same quality as an onsite environment.</li><li>
The workspace must be a permanent, unencumbered location used daily for work.</li><li>
Employees must work with minimal distractions that do not interfere with business operations or service delivery.</li><li>
Ideally, the workspace is isolated from other household members and used exclusively for job duties.</li><li>
Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.</li><li>
Employees must work from the same location consistently unless prior approval is obtained.</li><li>
If a change in work location is necessary:</li></ul><ul><li>
The new location must meet all Remote Workspace and Technology Requirements.</li><li>
Notification to NTT DATA Management is required before relocating</li></ul> 
#INDBPO 
 
#LI-MIWS 
 
About NTT DATA 
 
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&amp;D. 
 
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. 
 
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.</div>

Customer Care Associate

knoa's flooring

Responsibilities<ul><li>Manage large amounts of incoming calls</li><li>Identify and assess customers&rsquo; needs to achieve satisfaction</li></ul><ul><li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li><li>Provide accurate, valid and complete information by using the right methods/tools</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution</li><li>Keep records of customer interactions, process customer accounts and file documents</li><li>Follow communication procedures, guidelines and policies</li><li>Take the extra mile to engage customers</li></ul>Skills<ul><li>Proven customer support experience or experience as a client service representative</li><li>Track record of over-achieving quota</li><li>Strong phone contact handling skills and active listening</li><li>Customer orientation and ability to adapt/respond to different types of characters</li><li>Excellent communication and presentation skills</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>High school degree</li></ul>Job Duties:<ul><li>Answer incoming customer inquiries</li><li>Collaborate with management teams to stay updated on new products, services, and policies</li><li>Record customer information within our customer service database</li><li>Engage with clients in a friendly and professional manner while actively listening to their concerns</li><li>Offer support and solutions to customers in accordance with the company's customer service policies</li><li>Other duties as requested</li></ul>Communication method(s) used:<ul><li>Email</li><li>Phone</li><li>In person</li></ul>This Job Is:<ul><li>Open to applicants who do not have a college diploma</li></ul>Work Remotely<ul><li>No</li></ul>Job Type: Full-timePay: $18.00 - $20.00 per hourBenefits:<ul><li>Flexible schedule</li><li>On-the-job training</li><li>Paid time off</li></ul>Education:<ul><li>High school or equivalent (Preferred)</li></ul>Experience:<ul><li>Call Center: 1 year (Preferred)</li><li>customer service: 2 years (Required)</li><li>front desk: 2 years (Preferred)</li><li>quickbooks: 1 year (Preferred)</li></ul>Language:<ul><li>Spanish (Preferred)</li></ul>Work Location: In person

Bilingual Customer Service Representative

MD Anderson Cancer Center

<div>The Health Information Specialist at MD Anderson Cancer Center serves as a front-line customer service agent for referring physicians and consumers who contact the institution for referrals, services, or cancer-related information. This role provides timely and accurate information through telephone, email, and online communication channels, directly impacting the quality of service provided to patients, caregivers, medical professionals, and the community. 
 
The ideal candidate will have a Bachelor's degree, along with five years of healthcare experience in call-center operations, particularly in busy environments, with knowledge of insurance terminology, cancer basics, insurance authorization, social work, healthcare, patient access, patient education, patient advocacy, and/or helpline experience. Strong interpersonal skills and a commitment to integrity are essential. This role requires navigating challenging conversations with patients using empathy, patience, and professionalism. 
 
This position is fully remote, including the first 6-8 weeks of training, which will also be conducted remotely. The candidate must be able to work four 10-hour shifts per week on a rotating schedule from 8:00 a.m. to 7:00 p.m., including rotating Saturdays. 
 
Hourly breakdown of salary range: 
Minimum $29.09 | Midpoint $36.30 | Maximum $43.51 
 
MD Anderson Offers Our Employees: 
<ul><li>Paid employee medical benefits (zero premium) starting on the first day for employees working 30+ hours per week</li><li>Group Dental, Vision, Life, AD&amp;D, and Disability coverage</li><li>Paid Time Off (PTO) and Extended Illness Bank (EIB) paid leave accruals</li><li>Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs</li><li>Tuition Assistance Program after six months of service</li><li>Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans</li><li>Employer-paid life, AD&amp;D, and illness-related reduced salary pay program</li><li>Health Savings Account and Dependent Care Reimbursement flexible spending accounts</li><li>Fertility benefits</li><li>State of Texas longevity pay</li><li>Extensive wellness, recognition, fitness, employee health programs, and employee resource groups</li></ul> 
Essential Job Functions: 
<ul><li>Serve up to 40 hours per week responding to consumer inquiries about all aspects of cancer and MD Anderson</li><li>Provide timely, accurate information regarding programs and services through calls, emails, work queues, and other channels</li><li>Help customers navigate and initiate the MD Anderson referral process</li><li>Apply strong interviewing and communication skills in accordance with institutional policies</li><li>Use medical and legal disclaimers appropriately</li><li>Translate technical information to the literacy level of each customer and verify understanding</li><li>Participate fully in customer service data management and documentation</li><li>Handle difficult inquiries, reduce caller anxiety, and de escalate frustration</li><li>Conduct follow-up procedures to assess customer satisfaction</li><li>Acquire and maintain core knowledge of cancer, MD Anderson services, and institutional resources</li><li>Successfully pass initial certification assessment with a score of 90%</li><li>Demonstrate mastery of ongoing education requirements</li><li>Maintain proficiency in computer and telephony systems</li><li>Read and integrate new materials daily</li><li>Identify resource gaps and conduct research as needed</li><li>Assist in new employee training</li><li>Use system generated data to assess performance and achieve departmental standards</li><li>Assess each caller's needs using active listening and interviewing</li><li>Tailor responses to the individual needs of each customer</li><li>Verify caller understanding and satisfaction before completing calls</li><li>Contribute to quality assurance efforts and incorporate new processes</li><li>Review documentation for quality and accuracy</li><li>Participate in inquiry-monitoring and apply performance feedback</li><li>Identify new processes to support quality and customer service goals</li><li>Other duties as assigned</li></ul> 
Education Required: Bachelor's degree in Health, Social Science, Psychology, Nursing, Education, or related field. 
Experience Required: One year of experience in health care, social services, help line, counseling or teaching. 
Experience Preferred: Five years of healthcare experience in customer service, call center operations, patient navigation, patient advocacy, or insurance. 
 
This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code, and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment. 
The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. 
 
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html 
 
Additional Information
 
<ul><li>Requisition ID: 179380
</li><li>Employment Status: Full-Time
</li><li>Employee Status: Regular
</li><li>Work Week: Days, Evenings, Rotating, Varied, Weekends
</li><li>Minimum Salary: US Dollar (USD) 60,500
</li><li>Midpoint Salary: US Dollar (USD) 75,500
</li><li>Maximum Salary : US Dollar (USD) 90,500
</li><li>FLSA: non-exempt and eligible for overtime pay
</li><li>Fund Type: Hard
</li><li>Work Location: Remote (within Texas only)
</li><li>Pivotal Position: No
</li><li>Referral Bonus Available?: No
</li><li>Relocation Assistance Available?: No
</li></ul> 
#LI-Remote</div>

Health Information Specialist

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