customer service representative Jobs in New York

customer service representative

bilingual scheduling center agent Jobs in New York

bilingual scheduling center agent

call center rep

call center representative Jobs in New York

call center representative

call service representative Jobs in New York

call service representative

call center agent

School of Science and Technology

We are searching for a polite, professional call center 
representative to work closely with other team members to provide 
outstanding service to our customers by answering questions, handling 
complaints, and troubleshooting problems with our products and services.
 The call center representative may handle a high volume of inbound or 
outbound calls or both and should seek to create a positive experience 
for each caller. They will listen to clients to understand the reason 
for their call, address all questions or complaints, and provide an 
accurate and efficient response.To be a successful call center 
representative, you should be customer-focused, detail oriented, and 
efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3>Call Center Representative Responsibilities:</h3><ul><li>Answering
 or making calls to clients to learn about and address their needs, 
complaints, or other issues with products or services.</li><li>Responding
 efficiently and accurately to callers, explaining possible solutions, 
and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul>

Job Overview We are seeking a dedicated and professional Chat Support Agent to join our team on a Full-Time basis. &nbsp;As a Chat Support Agent, you will be the first point of contact for our community, providing essential support and information to parents, students, and prospective families, and playing a key role in upholding our commitment to excellence. Responsibilities * Respond promptly and professionally to enquiries received through our live chat and other digital communication channels. * Provide accurate information regarding admissions, school programmes, events, and general school policies. * Assist users with navigating our website and student portals, troubleshooting technical issues where possible. * Escalate complex or unresolved issues to the appropriate internal department for further assistance. * Maintain detailed and accurate records of all customer interactions and resolutions. * Contribute to the development of our support resources, such as FAQs, to empower users. * Uphold the professional and caring reputation of SST in every interaction. * Identify and report on trends in customer enquiries to help improve our services. Qualifications * Proven experience in a customer service, chat support, or a similar client-facing role. * Exceptional written communication skills, with a strong command of grammar and punctuation. * Excellent typing speed and the ability to manage multiple conversations simultaneously. * Strong problem-solving skills and a patient, empathetic approach to customer support. * The ability to work independently and manage your time effectively. * Proficiency in using helpdesk software and CRM systems is highly desirable. * A genuine interest in the education sector and a commitment to supporting the mission of SST. Compensation * This position offers a competitive hourly wage ranging from $17 to $47 USD, commensurate with experience and qualifications. &nbsp;

Call Center Rep

rkelley@northeasternairquality.com

Job Title: Remote Call Centre Operator Company: Northeastern Air Quality Location: Remote (United States) Employment Type: Full-Time Salary: $50 - $60 USD per hour Job Overview Northeastern Air Quality is seeking a diligent and professional Remote Call Centre Operator to join our dedicated team. As the first point of contact for our residential and commercial clients, you will play a crucial role in delivering exceptional customer service and support. The ideal candidate will be an excellent communicator, highly organised, and passionate about helping clients understand and improve their air quality. This is a fully remote position for candidates based in the United States, offering an opportunity to contribute to a company focused on creating healthier environments. Responsibilities * Answering incoming calls and emails from new and existing clients in a professional and courteous manner. * Providing detailed information about our air quality testing, assessment, and environmental consulting services. * Scheduling and managing appointments for our team of technicians and consultants. * Accurately recording client information, service requests, and communication logs in our CRM system. * Resolving customer enquiries and issues efficiently or escalating them to the appropriate department when necessary. * Following established communication protocols and scripts to ensure consistent and high-quality service delivery. * Maintaining a comprehensive knowledge of the company’s services and standards. Qualifications * Proven experience in a call centre, customer service, or a similar client-facing role. * Exceptional verbal and written communication skills with a professional telephone manner. * Strong active listening, problem-solving, and interpersonal skills. * Proficiency in using CRM software and standard office applications. * A high degree of self-discipline and the ability to work independently in a remote setting. * Access to a quiet, dedicated home office space and a reliable, high-speed internet connection. * A genuine interest in environmental health and air quality is highly desirable. * Must be legally authorised to work in the **United States**.

Remote Call Center Operator

Mirage

<div>Mirage is an AI-native video platform that intelligently orchestrates production and editing through natural language. Our models leverage contextual awareness to execute the same creative decisions a professional editor would &mdash; dramatically improving productivity for experienced teams, while making video creation accessible to anyone. 
 
We&rsquo;re an interdisciplinary team addressing some of the most difficult technical and creative challenges in generative media. As an early member of our team, you&rsquo;ll tackle foundational problems that remain largely unsolved across the industry, driving an outsized impact on the future of creative expression. 
More about us
Product (Captions by Mirage)
Research (Seeing Voices, technical-white-paper)
Updates (Mirage on X / twitter)
TechCrunch, Forbes AI 50, Fast Company (press) 
Our Investors
We&rsquo;re very fortunate to have some the best investors and entrepreneurs backing us, including Index Ventures, Kleiner Perkins, Sequoia Capital, Andreessen Horowitz, General Catalyst, Uncommon Projects, Kevin Systrom, Mike Krieger, Lenny Rachitsky, Antoine Martin, Julie Zhuo, Ben Rubin, Jaren Glover, SVAngel, 20VC, Ludlow Ventures, Chapter One, and more.
Please note that all of our roles will require you to be in-person at our NYC HQ (located in Union Square)
About the Role 
Mirage is seeking an ML Engineer to push the boundaries of large language models for multimodal creative tasks. You'll develop new approaches for building and extending agentic systems that understand and operate over complex, real-world data, particularly video.
This role focuses on advancing agent capabilities, improving reasoning and control, and enabling new forms of interaction between language models and time-based media.
Responsibilities<ul><li>
Design and build end-to-end agentic systems for creative tasks</li><li>
Develop novel approaches for training and adapting the large language models that power these agents</li><li>
Design new objectives, datasets, and fine-tuning strategies to improve agent behavior and reliability</li><li>
Explore multimodal reasoning and structured generation for creative control</li><li>
Run systematic experiments to evaluate and improve agent performance in real-world tasks</li><li>
Design evaluation frameworks for agentic workflows in video analysis and editing</li><li>
Analyze failure modes across the full agent loop (planning, tool use, execution) and iterate on improvements</li></ul>
What makes you a great fit<ul><li>
BS/MS/PhD in CS, ML, or related field</li><li>
Strong track record building production ML systems or agentic pipelines</li><li>
Deep understanding of transformers and modern LLM techniques</li><li>
Experience with fine-tuning, alignment, or post-training methods, especially for adapting models to generate structured outputs or drive tool use</li><li>
Comfort owning the full stack, from model-level experiments to deployed agent systems</li><li>
Strong experimental rigor and good taste for what makes agents actually work in practice</li></ul><h3 class="jobSectionHeader">
Benefits:</h3><ul><li>
Comprehensive medical, dental, and vision plans</li><li>
401K with employer match</li><li>
Commuter Benefits</li><li>
Catered lunch multiple days per week</li><li>
Dinner stipend every night if you're working late and want a bite!
</li><li>Grubhub subscription</li><li>
Health &amp; Wellness Perks</li><li>
Multiple team offsites per year with team events every month</li><li>
Generous PTO policy</li></ul>
Captions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please note benefits apply to full time employees only.
Compensation Range: $175K - $275K</div>

Research Engineer, Agentic Systems

Oscar Health

<div>Hi, we're Oscar. We're hiring a Vice President to oversee our Member &amp; Provider Services and Optimization Team

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves&mdash;one that behaves like a doctor in the family.

About the role:

The VP of Member &amp; Provider Services and Optimization is the strategic leader responsible for the performance, scalability, and continuous improvement of the member and provider service experience. You will lead the Member and Provider Services organization, translating high-level goals into actionable operational roadmaps that prioritize member satisfaction, provider engagement, and process optimization. You will be the primary architect of a performance-driven organization. Leading a multi-tiered team of Directors to meet KPIs. You will use Oscar's internal platforms and data-driven insights to build an efficient and compliant operation. By collaborating with multiple peers, you ensure that our service delivery is not only efficient and compliant, but also serves as a differentiator in the healthcare market.

You will report into the SVP of Member &amp; Provider Strategy

Work Location: This position is based in our New York office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid

Pay Transparency: The base pay for this role is: $218,592 - $286,902.00 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, company equity grants and annual performance bonuses.

Responsibilities:
<ul>
<li>Direct the Member &amp; Provider Services organization, overseeing a scalable operating model designed to optimize the end-to-end experience for our entire service ecosystem, including members, providers, and broker call center operations.</li>
<li>Summarize departmental strategies into operational roadmaps, leading the implementation of programs that reduce friction in member navigation and provider service workflows.</li>
<li>Cultivate a culture by guiding the evolution of specialized service tools and data-led workflows that empower teams to resolve complex member and provider needs.</li>
<li>Define and refine the performance management philosophy, using member and provider feedback loops to set rigorous benchmarks for service excellence and optimization.</li>
<li>Define, socialize and implement the call center of the future, using AI, automation, self service and analytics to accelerate Oscar's industry-leading experiences</li>
<li>Improve workforce mix to maximize flexibility, efficiency, business continuity and overall experience</li>
<li>Be a primary voice of customer and advise and direct internal projects to ensure they are aligned with our experience goals</li>
<li>Lead a multi-leveled organization, including multiple levels of managers, to exceed targets in quality and productivity, optimizing every interaction to balance member empathy with regulatory and fiscal requirements.</li>
<li>Ensure teams are equipped and future-ready through advanced service tools and professional development, and build a talent bench that fosters growth for both individual contributors and new leaders.</li>
<li>Lead a culture of continuous optimization, using data-driven root cause analysis to identify systemic pain points in the member and provider experience and deploying sustainable, scalable solutions.</li>
<li>Oversee budgeting and capacity planning, providing data-backed business cases for investments that scale our ability to support a growing member and provider base.</li>
<li>Oversee the integration of quality improvement projects, ensuring that you improve member-facing and provider-facing programs to provide reliable, seamless access to care.</li>
<li>Be a senior Oscar ambassador to external partners and regulators, representing the department's optimized approach to member advocacy and provider relations.</li>
<li>Compliance with all applicable laws and regulations</li>
<li>Other duties as assigned</li>
</ul>
Requirements:
<ul>
<li>15+ years of professional experience</li>
<li>5+ years experience in managing a large organization with onshore and offshore colleagues</li>
<li>5+ years experience leading large call center operations</li>
<li>5+ years experience operational planning, workforce management and budgeting</li>
<li>Experience operating in a regulated environment</li>
</ul>
Bonus points:
<ul>
<li>Experience in the healthcare or healthtech industry</li>
<li>Experience with continuous process improvement</li>
<li>Experience in consulting</li>
<li>Experience in healthcare payer operations</li>
</ul>
Travel Requirements
<ul>
<li>5-10% travel which may include representing Oscar operations with strategic provider partners and leadership strategic planning.</li>
</ul><div>
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care - an experience made whole by our unique backgrounds and perspectives.

Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience. Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.

Artificial Intelligence (AI): Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

California Residents: For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.</div></div>

VP, Member & Provider Services and Optimization

Qureos

About the company: We build AI hiring agents. They deploy inside the enterprise systems a company already runs, or on the Qureos platform itself for teams who would rather have the whole hiring stack in one place. Either way the agents do the work recruiting teams have always done by hand, from sourcing and screening to interviewing and shortlisting, with speed and consistency no agency or traditional ATS can match. We are a Seed-stage startup backed by Prosus Ventures and COTU Ventures, having raised $5M to accelerate the future of AI-powered hiring. Trusted by more than 1,000 enterprise and public sector organizations, we're scaling rapidly as we build the next generation of AI hiring agents. Operating in a market where every unfilled role and every slow hiring loop costs real money, we are building the future of AI-powered hiring. Our agents let companies run high-volume hiring end to end without ripping out the systems their teams already live in. About the Role As a Forward Deployed Engineer, you will sit at the intersection of engineering, AI, and customer impact. You will work directly with customers to understand how they hire, find the parts of that process worth handing to an agent, and then design, build, and deploy those agents either into the customer's existing enterprise stack or onto the Qureos platform, depending on how they want to run. <ul><li>You will partner closely with customers and Qureos's product and engineering teams to customise agent workflows, improve agent performance, and bring what you learn in live deployments back into the core platform.</li><li>This role is ideal for an engineer who enjoys building production systems, working inside someone else's environment, solving ambiguous problems, and shaping how AI actually gets used in hiring.</li></ul> What You'll Do <ul><li>Embed directly with customers to understand their hiring processes, the systems those processes run on, and where an agent can take over.</li><li>Design, build, and deploy AI hiring agents that source, screen, interview, and move candidates through the funnel.</li><li>Ship those agents into the customer's existing enterprise environment, or onto the Qureos platform for customers who want the all-in-one setup.</li><li>Develop and maintain the infrastructure behind the agents, including APIs, integrations with enterprise ATS and HRIS systems, monitoring, and feedback loops.</li><li>Translate customer requirements into scalable technical solutions and production-ready deployments.</li><li>Collaborate with product and engineering teams to influence roadmap decisions based on what you see in the field.</li><li>Identify patterns across customer deployments and turn one-off integration work into something the platform supports natively.</li><li>Work across engineering, product, and customer teams to ensure successful adoption and long-term impact.</li><li>Operate independently in fast-moving environments where ownership and initiative are highly valued.</li></ul> What You'll Bring <ul><li>3+ years of software engineering experience, preferably with backend, infrastructure, or systems-focused development.</li><li>Strong programming experience in Python (experience with TypeScript/JavaScript is a plus).</li><li>Experience working with cloud platforms such as AWS, GCP, or Azure.</li><li>Ability to design and build reliable production systems, including inside environments you do not control.</li><li>Strong communication skills with the ability to work with both technical and non-technical stakeholders.</li><li>Experience working directly with customers, partners, or cross-functional teams is a plus.</li></ul> Bonus: experience with AI agents, large language models (LLMs), vector databases, prompt engineering, retrieval-augmented generation (RAG), voice agents, or integrating with enterprise ATS and HRIS platforms. Comfortable working in dynamic environments with changing priorities and high ownership. Why Join Us You'll be part of a team building a category-defining AI company in a market that has barely started to change. We move fast, we ship, and we work close to the customer. If you are excited about building AI agents that do real work, deploying them into the systems enterprises actually run, and shaping how hiring gets done, we'd love to hear from you.

Forward Deployed Engineer

NYU Langone Health

<div>NYU Langone Health is a fully integrated health system that consistently achieves the best patient outcomes through a rigorous focus on quality that has resulted in some of the lowest mortality rates in the nation. Vizient Inc. has ranked NYU Langone the No. 1 comprehensive academic medical center in the country for three years in a row, and U.S. News &amp; World Report recently placed nine of its clinical specialties among the top five in the nation. NYU Langone offers a comprehensive range of medical services with one high standard of care across 6 inpatient locations, its Perlmutter Cancer Center, and over 320 outpatient locations in the New York area and Florida. With $14.2 billion in revenue this year, the system also includes two tuition-free medical schools, in Manhattan and on Long Island, and a vast research enterprise with over $1 billion in active awards from the National Institutes of Health.
 
 
For more information, go to NYU Langone Health, and interact with us on LinkedIn, Glassdoor, Indeed, Facebook, X, YouTube and Instagram.

Position Summary:

We have an exciting opportunity to join our team as a Nurse Practitioner or Physician Assistant in Neuro Oncology in Manhattan. 
 
In this role, the successful candidate will be responsible for the provision, coordination, and assurance of comprehensive nursing care using nursing process and pertinent standards of care, the diagnosis of illness and physical conditions, and performance of therapeutic, corrective, and prescriptive measures of the designated inpatient or outpatient patient population within a collaborative practice agreement established with a specific physician on the staff of NYU Hospitals Center

Job Responsibilities:
<ul>
<li>Plans and organizes care to meet individual patient needs and to ensure appropriate clinical resource utilization per protocols, pathways, and other means.</li>
<li>Monitors and trends the cost effectiveness of the position, particularly as it relates to the efficiency and performance indicators established for the service.</li>
<li>Assists in the preparation, implementation, and evaluation of research protocols when applicable.</li>
<li>Works collaboratively with nursing and other disciplines in the development and implementation of clinical studies within the area of expertise.</li>
<li>Uses evidence-based health care literature to advise and support appropriate practice changes within the designated service.</li>
<li>Participates in the development and monitoring of patient outcomes per established practice protocols for purposes of quality and performance improvement.</li>
<li>Serves as a clinical expert and resource for the education of peers and other health professionals.</li>
<li>Maintains current expertise in area of practice.</li>
<li>Promotes own professional growth and development in clinical and managerial role.</li>
<li>Considers needs and behaviors of specific patient age and cultural groups in all patient care.</li>
<li>Evaluates treatment and health care plans for effectiveness and modifies per clinical standards and practice protocols.</li>
<li>Practices as a member of the allied health staff according to the rules and regulations of the Medical Staff and bylaws as outlined in the delineation of privileges.</li>
<li>Prescribes medical equipment, devices, physical and occupational therapy, and home health services per practice protocol.</li>
<li>Prescribes in-patient and discharge medications according to New York State law, including controlled substances with DEA authorization.</li>
<li>Works collaboratively with the attending physician, consulting physician(s), and other disciplines to identify, develop, and implement an appropriate plan of care that maximizes individual patient/family preference and enhances quality, access, and cost-effective outcomes.</li>
<li>Formulates the plan of care, along with the attending physician, patient and family, based on expected goals of care and length of stay.</li>
<li>Orders customary laboratory, radiological and diagnostic studies per practice protocols, differentiates between normal/abnormal findings and follows protocols for abnormal findings, which may include referral to consulting physicians per customary pattern of the attending MD or with the collaborating physician.</li>
<li>Performs complete health history, physical examination and psychosocial assessment of patients within the designated practice or clinical unit.</li>
<li>Functions as a respectful member of the health care team.</li>
<li>Participates in designated activities related to professional nursing standards and regulations of relevant outside agencies.</li>
<li>Demonstrates knowledge of the organizations Service Standards and incorporates them into the performance of responsibilities.</li>
<li>Facilitates the continuity of care across the continuum of services, e.g. home care, other facilities, appointments with MDs etc.</li>
<li>Provides consultation about the therapeutic regimen to the nursing staff responsible for the patients care in the hospital setting.</li>
<li>Works collaboratively with nursing leadership to ensure timely communications with the nursing staff.</li>
<li>Works collaboratively with the attending physician to maintain timely and appropriate communication with family members, housestaff, other disciplines and ancillary services.</li>
<li>Participates in the development and revision of interdisciplinary and nursing standards, patient and family education materials as relevant to area of practice and expertise.</li>
<li>Works collaboratively with the interdisciplinary team including the attending physician to develop and implement the therapeutic plan of care for a group of patients and ensure communication with family members.</li>
</ul>
Minimum Qualifications:

To qualify you must have:
<ul>
<li>Licensure: Current registration as Professional Nurse in New York and Registration as Nurse Practitioner in New York.</li>
<li>Education: Master's Degree in Nursing.</li>
<li>Certification required (as soon as feasible following graduation from NP graduate program) by ANCC or Board Certification from other specialty organization that certifies Nurse Practitioners in a clinical area of practice.</li>
<li>Basic Life Support Certification through the American Heart Association.. 
 
Required Licenses: Registered Nurse License-NYS, Nurse Practitioner-NYS, Basic Life Support Cert</li>
</ul>
Preferred Qualifications: 
Advanced Life Support certification (ACLS, PALS) through the American Heart Association or Neonatal Resuscitation certification (NRP) through the American Academy of Pediatrics may be required based on your selected privileges.
 
At least five years of clinical nursing practice in the care of the patient population served; ability to apply nursing process toward achievement of specific outcomes in an organized fashion, which addresses patient/family safety and satisfaction. Previous experience as a nurse practitioner is preferred. Evidence of excellent interpersonal skills, effective communication skills, creative problem solving and excellent critical thinking and leadership; previously demonstrated ability to facilitate group processes and work cohesively and collaboratively as member of the interdisciplinary team; Effective change agent. Physical stamina, manual dexterity, visual and aural acuity to perform responsibilities. Membership in professional specialty organizations desirable

Qualified candidates must be able to effectively communicate with all levels of the organization. 
 
NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

At NYU Langone Health, we are committed to supporting our workforce and their loved ones with a comprehensive benefits and wellness package. Our offerings provide a robust support system for any stage of life, whether it's developing your career, starting a family, or saving for retirement. The support employees receive goes beyond a standard benefit offering, where employees have access to financial security benefits, a generous time-off program and employee resources groups for peer support. Additionally, all employees have access to our holistic employee wellness program, which focuses on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care. The benefits and wellness package is designed to allow you to focus on what truly matters. Join us and experience the extensive resources and services designed to enhance your overall quality of life for you and your family.
 
 
NYU Langone Health is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. We require applications to be completed online.

View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $151,530.94 - $182,030.94 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here</div>

Nurse Practitioner or Physician Assistant - Neuro Oncology - Manhattan - 10hr Days

Crisis24

About Crisis24
 Crisis24 is a global, AI-enhanced provider of travel risk management, mass communications, critical event management, crisis-security consulting, personal protection solutions and global medical concierge capabilities, allowing prominent organizations, disruptive brands and influential people to operate with confidence in an uncertain world. At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.
 More information is available at https://www.crisis24.com/careers
 
Schedule: Dynamic, mission-based deployments including nights, weekends, and holidays
 
Who We Are
 Crisis24 – Protective Strategic Group (PSG) is the global benchmark in protective intelligence and executive security. Our agents operate with the precision of special operations forces and the discretion of federal protective details. We serve high-profile individuals, corporate leaders, and global organizations with unmatched professionalism, readiness, and strategic foresight.
 We don’t just protect, we anticipate, adapt, and execute with excellence. Our EP Travel Agents are the elite among protectors, trusted to safeguard lives and reputations across borders and environments.
 
Who We’re Looking For
 We are seeking a seasoned Executive Protection Travel Agent, an elite operator with a proven track record in domestic and international protective assignments. You are tactically sound, emotionally intelligent, and operationally agile. You thrive in high-pressure environments, maintain absolute discretion, and bring a proactive mindset to every mission.
 You are not just a security professional, you are a strategic asset, capable of navigating complex logistics, dynamic threat landscapes, and high-profile engagements with precision and poise.
 This role is based in New York City.
 
Your Mission
 As an EP Travel Agent, you will be entrusted with the safety, mobility, and operational continuity of executives and high-profile individuals across diverse environments. Your responsibilities include:
 <ul>
<li>Close Protection: Deliver seamless, discreet, and effective personal security during travel, daily activities, and high-visibility events.</li>
<li>Secure Travel Logistics: Plan and execute secure itineraries including air, ground, and accommodations, ensuring safety and efficiency at every stage.</li>
<li>Surveillance & Threat Detection: Employ advanced surveillance techniques to identify risks, monitor environments, and neutralize potential threats.</li>
<li>Access Control & Perimeter Security: Manage access for employees, vendors, and visitors across multiple properties and operational zones.</li>
<li>Secure Transportation: Operate as a primary driver for executive movements, ensuring safe transit through urban, rural, and international settings.</li>
<li>Stakeholder Engagement: Build trusted relationships with internal teams, external partners, and law enforcement to ensure coordinated protection.</li>
<li>Confidentiality & Discretion: Uphold the highest standards of privacy and operational secrecy in all interactions and documentation.</li>
<li>Emergency Response & Coordination: Partner with intelligence teams, GSOC assets, and law enforcement to proactively mitigate threats and respond to incidents.</li>
<li>Documentation & Reporting: Maintain detailed logs of security activities, incidents, and observations, providing timely intelligence to leadership.</li>
<li>Dynamic Operations: Adapt to fast-paced, multifaceted environments with agility, professionalism, and mission-first focus.</li>
</ul>
What You Bring
 <ul>
<li>Experience: 5+ years in Domestic/International Executive Protection, with field-based coverage experience.</li>
<li>Background: Prior military, law enforcement, or emergency response experience in high-threat environments.</li>
<li>Certifications & Credentials:</li>
<li>U.S. Passport & Driver’s License</li>
<li>High School Diploma or GED</li>
<li>Completion of Physical Readiness Test (PRT)</li>
<li>Successful Background Investigation</li>
<li>Participation in random drug screenings</li>
<li>Skills & Attributes:</li>
<li>Tactical awareness and advanced critical thinking under pressure</li>
<li>Professional demeanor with strong verbal and written communication</li>
<li>Physical fitness and readiness for extended operations</li>
<li>Ability to operate independently and within elite teams</li>
<li>Command presence and confidence in high-stakes environments</li>
</ul>
Required Qualifications
 <ul>
<li>Valid HR-218/LEOSA</li>
<li>Valid NYS Armed Guard Card</li>
<li>NYS CCL, and/or multi-state CCW preferred</li>
<li>Training in incident response, emergency medicine, or crisis management</li>
<li>Executive Protection certifications (ASIS, close protection, defensive driving)</li>
<li>Experience with advanced surveillance systems and security technologies</li>
<li>Prior work with high-profile clients or in high-security environments</li>
<li>US: American Heart Association BLS Provider OR HeartSaver CPR/AED/First Aid Certification</li>
</ul>
Elite Benefits
 <ul>
<li>Medical, Dental, Vision, and Life Insurance</li>
<li>Competitive 401(k) with employer match</li>
<li>Employee Assistance Program (EAP)</li>
<li>Paid Time Off (PTO)</li>
</ul>
Operate at the Highest Level
 At Crisis24 – PSG, you are not just part of a team—you are part of a legacy of excellence. If you are ready to serve with honor, precision, and elite capability, we invite you to apply and join the ranks of the world’s most trusted protectors.
 Job Type: Full-time
 
Information Security
 
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.
 
Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

Travel Team Agent

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