customer service associate

bilingual legal customer service representative (wfh 11am-8pm est) Jobs in New York

call center representative (registration associate) Jobs in New York

call center specialist

confirmation specialist (remote) Jobs in New York

confirmation specialist (remote)

call center representative i

MetroPlusHealth

<div><p><b>Job Ref: </b>133329<br>
<b>Category: </b>Member Services<br>
<b>Department: </b>CALL CENTER<br>
<b>Location: </b>50 Water Street, 7th Floor, New York, NY 10004
<br>
<b>Job Type: </b>Regular<br>
<b>Employment Type: </b>Full-Time<br>
<b>Salary Range: </b>$48,791.00 - $48,791.00<br>
</p><p></p><div><h2 class="jobSectionHeader"><b>Empower. Unite. Care.</b></h2><p><b>
MetroPlusHealth</b> is committed to empowering New Yorkers by uniting communities through care. We believe that Health care is a right, not a privilege. If you have compassion and a collaborative spirit, work with us. You can come to work being proud of what you do every day.</p><div><div><div><h2 class="jobSectionHeader"><b>
About NYC Health + Hospitals</b></h2><div><div><p>
MetroPlus<b>Health</b> provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlus<b>Health</b>'s network includes over 27,000 primary care providers, specialists and participating clinics. For more than 40 years, MetroPlus<b>Health</b> has been committed to building strong relationships with its members and providers.</p><p><b>
Position Overview</b></p><p>
Customer Service Representatives (CSRs) are responsible for providing comprehensive high-quality service to all customers. The primary responsibilities, include but are not limited to, answering customer calls, proactively working to resolve our members and providers questions and concerns, responding to and documenting all customer encounters, intaking complaints, conducting outreach and retention efforts, assisting with Primary Care Provider (PCP) selections and handling all provider inquiries related to eligibility, claims and authorizations.</p></div></div></div></div><div><div><h2 class="jobSectionHeader"><b><br>
Work Shifts</b></h2><div><div><p><b>
8:00 A.M &ndash; 4:00 P.M</b><br>
<b>9:00 A.M &ndash; 5:00 P.M</b><br>
<b>10:00 A.M &ndash; 6:00 P.M</b><br>
<b>11:00 A.M &ndash; 7:00 P.M</b></p><p><b>
12:00 A.M &ndash; 8:00 P.M</b></p></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Duties &amp; Responsibilities</b></h2><div><div><ul><li>
Strive for first call resolution, working to resolve member and provider issues as the point of contact</li><li>
Utilize dual monitors and leverage computer-based resources to find answers to customer questions</li><li>
Research and respond accurately to all customer inquiries related to eligibility, benefits/services, claims and authorizations.</li><li>
Classify and record all customer encounters clearly and concisely.</li><li>
Identify and escalate complex issues and provide follow-up/closure.</li><li>
Identify and intake customer complaints capturing all pertinent information.</li><li>
Assist members with PCP selection, as well as, locating providers and vendors within plan&rsquo;s network.</li><li>
Verify and update member demographic information.</li><li>
Process requests for member materials, such as ID cards, member guide, provider directory, etc.</li><li>
Handle enrollment inquiries and generate sales leads.</li><li>
Handle disenrollment requests and pro-actively conduct retention efforts.</li><li>
Perform outreach related to New Member Orientation and PCP term/reassign projects.</li><li>
Process premium payments.</li><li>
All other duties and special projects as assign by the Director of Customer Service.</li><li>
Ability to work between 8:00 AM and 6:00 PM Monday - Friday, and 9:00 AM-5:00 PM Saturday.</li><li>
Training class (Paid): 9:00 AM-5:00 PM Monday-Friday.</li></ul></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Minimum Qualifications</b></h2><div><div><ul><li>
High School graduation or evidence of having satisfactory passed a High School Equivalency Program; and</li><li>
Minimum 1 year experience in a call center environment; or</li><li>
A satisfactory equivalent combination of education, training, and experience.</li><li>
Managed care experience preferred.</li><li>
Proven experience in providing excellent service to customers in various healthcare related areas, (i.e., insurance, doctor&rsquo;s office, medical clinics).</li><li>
Poise under pressure when dealing with difficult situations and potentially upset customers.</li><li><p>
Ability to work in a fast-paced environment while keeping a high attention to detail.</p></li></ul><p><b>
Professional Competencies</b></p><ul><li>
Integrity and Trust</li><li>
Customer Focus</li><li>
Functional/Technical Skills</li><li>
Written/Oral Communication<br>
</li></ul></div></div></div></div><div><div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><div><div><p>
NYC Health and Hospitals offers a competitive benefits package that includes:</p><ul><li>
Comprehensive Health Benefits for employees hired to work 20+ hrs. per week</li><li>
Retirement Savings and Pension Plans</li><li>
Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts</li><li>
Loan Forgiveness Programs for eligible employees</li><li>
College tuition discounts and professional development opportunities</li><li>
College Savings Program</li><li>
Union Benefits for eligible titles</li><li>
Multiple employee discounts programs</li><li>
Commuter Benefits Programs</li></ul></div></div></div></div></div></div></div><p></p>

Call Center Representative I

Law Offices of Robert S. Gitmeid & Associates

<div><h3 class="jobSectionHeader"><b>Description</b></h3><div><br>
We are a consumer protection law firm located in the Financial District of New York City, providing representation to consumers who have been harassed or otherwise deceived by creditors and debt collectors. With our growing firm, we offer you the opportunity to develop your career in a practice that is rich in variety and challenges. If you desire to work with other talented people who share a passion for professionalism and growth, then a career with us may be a perfect fit for you!<br>
<br>
<b>Legal Customer Service Representative</b><br>
</div><div>We&rsquo;re currently seeking a full-time Legal Customer Service Representative with office support experience to support our attorneys in litigation-related matters and also to provide administrative support to the office staff. The ideal candidate has strong organizational skills, and is willing to take on a heavy workload. This is a perfect opportunity for a hard worker who is interested in a friendly yet fast-paced environment.</div><br>
<h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><br>
<ul>
<li><b>
Manage a high-volume of client interactions within a structured call center environment.</b></li>
<li>Use of Sales<i>f</i>orce CRM software to facilitate the process of responding to clients concerns via phone.</li>
<li>Working with collections agencies via phone to obtain documentation of settlements.</li>
<li>Reviewing documents sent to our office by both clients and collections agencies and ensuring they meet certain criteria.</li>
<li>Uploading these documents to our system.</li>
<li>Other ad hoc tasks as needed.</li>
<li><b>This role will be based from your home between 11am EST- 8pm EST (after completing 6 weeks of onboarding between 9am EST -6pm EST).</b></li></ul><br>
<h3 class="jobSectionHeader"><b>
Skills, Knowledge and Expertise</b></h3><br>
<ul>
<li>
Minimum of 1-year office support experience</li>
<li>Possess superior organizational and time-management skills</li>
<li>Must be computer literate: Ability to easily learn the Firm&rsquo;s case management software</li>
<li>Highest ethical standards and professional integrity</li>
<li>Strong interpersonal skills and ability to communicate effectively with clients, staff, and outside parties</li>
<li>Fluent in Spanish</li>
<li>Experience with Salesforce a plus</li></ul><br>
<h3 class="jobSectionHeader"><b>
Benefits</b></h3><br>
<ul>
<li>
Compensation is competitive and commensurate with expertise and previous experience</li>
<li>Training &amp; Guidance</li>
<li>Medical, Dental &amp; Vision Benefits</li>
<li>401K Benefits with Employer Match</li>
<li>Paid Time Off (PTO)</li>
<li>Business Casual Dress Code</li>
<li>An incredible team of smart and supportive people!</li></ul><br>
<h3 class="jobSectionHeader"><b>
About Law Offices of Robert S. Gitmeid &amp; Associates</b></h3><div>
The Law Offices of Robert S. Gitmeid &amp; Associates, PLLC is a consumer-advocacy law firm based in New York City. Our practice is dedicated to providing first-rate legal representation to clients who face various challenges from their creditors. Our law firm employs creative legal strategies and theories that are at the cutting edge of consumer law, giving our clients an advantage when dealing with large, and often aggressive, creditors. With our clients, we confront their legal challenges together, unravel the seemingly complex issues of consumer law, and ultimately improve the quality of their lives once again.</div></div>

Bilingual Legal Customer Service Representative (WFH 11am-8pm EST)

Call Center Representative (Registration Associate)

Robert Half

<div>
 We are looking for a dedicated Customer Service Representative to join our team in New York, New York. In this role, you will be responsible for providing exceptional service to clients and handling administrative tasks efficiently. This is a Contract to permanent position, offering a chance to grow within the Real Estate industry while working onsite for at least three days a week.
 <br/>
 <br/>
 Responsibilities:
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 &bull; Respond to inbound client calls with professionalism and resolve inquiries promptly.
 <br/>
 &bull; Manage customer interactions through email correspondence, ensuring accurate and timely communication.
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 &bull; Perform data entry tasks to update and maintain records efficiently.
 <br/>
 &bull; Schedule appointments and coordinate meetings as needed.
 <br/>
 &bull; Utilize Microsoft Excel and Word to create reports and track relevant information.
 <br/>
 &bull; Handle inbound and outbound calls to address customer needs effectively.
 <br/>
 &bull; Process orders and ensure accuracy in entry and follow-ups.
 <br/>
 &bull; Work collaboratively with the team to ensure seamless service delivery.
 <br/>
 &bull; Leverage Yardi software to manage property-related tasks and operations.
 <br/>
 &bull; Maintain a high level of organization and attention to detail in all tasks.
 <br/>
 &bull; Minimum of 1 year of experience in customer service or call center roles.
 <br/>
 &bull; Proficiency in Microsoft Office, particularly Excel and Word.
 <br/>
 &bull; Experience with Yardi software is preferred.
 <br/>
 &bull; Strong communication skills, both verbal and written.
 <br/>
 &bull; Ability to manage multiple tasks and prioritize effectively.
 <br/>
 &bull; Familiarity with the Real Estate industry is a plus.
 <br/>
 &bull; Detail-oriented with excellent organizational abilities.
 <br/>
 &bull; Comfortable working onsite for at least three days a week.
 <br/>
 TalentMatch
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  &reg;
 </sup>
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 <p>
  Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
 </p>
 <br/>
 <br/>
 <p>
  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
 </p>
 <br/>
 <br/>
 <p>
  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
 </p>
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  &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
 </p>
</div>


Customer Service Representative

Mount Sinai Health System

<div><b>Description</b><p>
The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.</p><b><br>
Responsibilities</b><ul><li>
Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.</li><li>
Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.</li><li>
Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.</li><li>
Process/update HIPAA-related paperwork and other institutional forms as necessary.</li><li>
Collect or retrieve referrals or insurance authorizations as required.</li><li>
Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.</li><li>
Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.</li><li>
May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.</li><li>
May perform simple charge entry tasks <b>or</b> enter payments collected from patients and prepare Cashiers deposit. <i>Note: duties are mutually exclusive and may not be performed by the same employee.</i></li><li>
Performs in a call center capacity (Faculty Practice Associates)</li><li>
Answer phones for practice and schedule appointments</li><li>
Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.</li><li>
May initiate reminder phones calls for next day appointments.</li><li>
Performs other related duties</li></ul><br>
<b>
Qualifications</b><ul><li>
High School graduate/GED.</li><li>
1 year physician practice experience</li><li>
Must have a minimum of one week training on-site which will be provided by practice.</li><li>
Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.</li><li>
IDX or other practice management system experience preferred</li></ul><p></p><p><br>
Non-Bargaining Unit, R45 - Orthopaedics Roosevelt - ISM, Icahn School of Medicine</p><b><br>
Employer Description</b><p><b>
Strength through Unity and Inclusion</b></p>
<p>
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.</p>
<p>
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.</p>
<p><b>
About the Mount Sinai Health System:</b></p>
<p>
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.</p>
<p><b>
Equal Opportunity Employer</b></p>
<p>
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.</p><p><b><br>
Compensation</b></p><p>
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $17.2905 - $33.5863 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</p></div>

Patient Coordinator I - Orthopedics West (Roosevelt)

<div><b>Description</b><p>
The Patient Coordinator I greets and establishes first contact with patients, or performs in a call center capacity. Confirms and updates patient demographics and verifies insurance as necessary to ensure that patients have appropriate insurance for physician they are seeing.</p><b><br>
Responsibilities</b><p>
1.Greet patients either in person or via telephone, and update their insurance/demographics in the practice management system.</p>
<p>
2.Assure that physician accepts insurance that patients present with. If not already done prior to visit, verify insurance prior to patients arrival or at minimum at time of arrival before visit.</p>
<p>
3.Communicate with appropriate staff regarding patients arrival, and ensure that patients medical record is available for physician.</p>
<p>
4.Process/update HIPAA-related paperwork and other institutional forms as necessary.</p>
<p>
5.Collect or retrieve referrals or insurance authorizations as required.</p>
<p>
6.Review status of waiting room on a routine basis and ensure that patients are kept advised of wait times.</p>
<p>
7.Ensures that patient has paid co-pay or collects co-pay under direction of billing staff, providing patient with receipt following established cash-control processes.</p>
<p>
8.May schedule patient for follow-up appointment as needed. Provide patient with guidelines for requesting medical records, if necessary.</p>
<p>
9.May perform simple charge entry tasks <b>or</b> enter payments collected from patients and prepare Cashiers deposit. <i>Note: duties are mutually exclusive and may not be performed by the same employee.</i></p>
<p>
10.Performs in a call center capacity (Faculty Practice Associates)</p>
<p>
11.Answer phones for practice and schedule appointments</p>
<p>
12.Follow all HIPAA and any other governmental or state agency requirements regarding the appropriate handling of PHI documents.</p>
<p>
13.May initiate reminder phones calls for next day appointments.</p>
<p>
14.Performs other related duties</p><b><br>
Qualifications</b><ul>
<li>High School graduate/GED.</li>
<li>1 year physician practice experience</li>
<li>Must have a minimum of one week training on-site which will be provided by practice.</li>
<li>Prefer experience in a medical office setting, utilizing a computer system for physician scheduling.</li>
<li>IDX or other practice management system experience preferred</li></ul><br>
<br>
<p></p>
<b>Employer Description</b><p><b>
Strength through Unity and Inclusion</b></p>
<p>
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.</p>
<p>
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.</p>
<p><b>
About the Mount Sinai Health System:</b></p>
<p>
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.</p>
<p><b>
Equal Opportunity Employer</b></p>
<p>
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.</p><p><b><br>
Compensation</b></p><p>
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $17.2905 - $33.5863 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</p></div>

Patient Coordinator I-Multi-Specialty

Community Healthcare Network Inc

<div><p><b>WHO WE ARE:</b></p><p>
Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services.</p><p>
Our network is made up of 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status or ability to pay. We turn no one away.</p><p><b>
WHAT WE OFFER:</b></p><p>
Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.</p><p>
Supportive Team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.</p><p>
Comprehensive benefits: Including health, dental and vision insurance, retirement plans, employee assistance programming and more.</p><p><b>
POSITION SUMMARY:</b><b>
</b></p><div><p>The Full-Time <b>Call Center Specialist</b> will be responsible for clear communication with callers and provide assistance that produce customer satisfaction.
</p><p><b>JOB FUNCTION</b>:</p><p><b>
Responsibilities include, but are not limited to</b>:</p><ul><li>
Answers all incoming telephone calls in a professional manner at all times.</li><li>
Ensures that all calls are handled in an expedited and efficient manner accurately and courteously.</li><li>
Ensures use of professional language and grammar avoiding slang and lingo.</li><li>
Maintains an upbeat tone of voice when responding to customers throughout the entire call.</li><li>
Schedule appointments based on availability and continuity of care, verifies insurance information, updates demographics, and informs patients of necessary documentation for health center visits.</li><li>
Informs and provides basic information regarding CHN Health Centers, directions and all available services.</li><li>
Assesses/troubleshoots caller needs and transfers calls to the appropriate staff within the department as needed.</li><li>
Confirms the purpose of the call, paraphrasing and asking pertinent questions to ensure they are addressing the concern.</li><li>
Conveys ownership of the call and offers appropriate options for resolution to reduce call backs from the customer.</li><li>
Performs other related duties as assigned.</li></ul><p></p><p><b><br>
WHAT WE LOOK FOR:</b></p><ul><li>
High School diploma or equivalent.</li><li>
Minimum two (2) year related healthcare experience.</li><li>
Bilingual Spanish is Preferred.</li></ul></div></div><p></p>

Call Center Specialist

Explore 607+ Call center representative i in New York this March. Find roles across top companies and apply now to boost your career.