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call center support representative

Boston Scientific

<div>Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions.
Shift Hours: Monday - Friday 10:00 AM - 7:00 PM 
About this role:
Call Center I is responsible for obtaining necessary information to verify and update all shipping information for BSC patients. They will handle inbound and outbound phone calls for this purpose. They will also contact patients when their study is complete to ensure the return of the cardiac monitor. 
Work Mode
At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week. 
Relocation
Relocation assistance is not available for this position at this time. 
VISA
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time 
Your responsibilities will include:<ul><li>
Outbound/Inbound calls to and from patients, practice, or the sales force to obtain missing or incomplete information</li><li>
Release orders for shipment once all prerequisites are met.</li><li>
Perform duties that retrieve company equipment</li><li>
Generate and send recovery letters</li><li>
Proficient in the use and mechanics of all Company Cardiac Event Monitors</li><li>
Clearly communicate information to patients and internal customers</li><li>
Provide prompt and friendly customer service</li><li>
Earns others&rsquo; trust and respect through consistent honesty and professionalism in all interactions.</li><li>
Perform special projects and other duties as assigned</li></ul> 
Required qualifications:<ul><li>
0-1 Years with High School Diploma and/or Equivalent experience, training , or apprenticeships</li><li>
Sitting for extended periods of time will be required</li><li>
Use of hands repetitively to type, handle, and operate standard office equipment will be required</li><li>
Employee will work under typical office conditions</li><li>
All employees must pass drug test, and must have valid proof of eligibility to work in the USA.</li></ul> 
Preferred qualifications:<ul><li>
One to two years of experience in a customer service role</li><li>
Must be able to handle a high volume of work</li><li>
Experience working with confidential information</li><li>
High degree of professionalism and comfortable taking/receiving calls</li><li>
Intermediate skills in Microsoft Office</li><li>
Ability to work in a fast paced environment</li><li>
Capable of operating a digital telephone system</li><li>
Ability to type accurately.</li><li>
Bilingual is a plus</li></ul> 
Requisition ID: 627385
Minimum Salary: $ 26520
Maximum Salary: $ 45136 
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) &ndash; see www.bscbenefitsconnect.com&mdash;will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. 
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). 
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). 
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. 
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn. 
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. 
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company&rsquo;s policies or protocols change with regard to COVID-19 vaccination. 
Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.</div>

Call Center I

<div>Additional Location(s): N/A
Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance
At Boston Scientific, we&rsquo;ll give you the opportunity to harness all that&rsquo;s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we&rsquo;ll help you in advancing your skills and career. Here, you&rsquo;ll be supported in progressing &ndash; whatever your ambitions. 
1st - 2nd - 3rd Shift available 
About this role:
Provide communications facilitation between external customers and the sales force and provide first point of contact for external customers and the sales force to reach internal Boston Scientific personnel. 
Work Mode 
At Boston Scientific, we value collaboration and synergy. This role follows a onsite work model, requiring employees to be in our local office five days per week. 
Relocation 
Relocation assistance is not available for this position at this time. 
VISA 
Boston Scientific will not offer sponsorship or take over sponsorship of an employment VISA for this position at this time 
Your responsibilities will include:<ul><li>
Triage and respond to external customer and sales rep calls though 1-800-CARDIAC and 1-800-CARDREP.</li><li>
Send messages from internal/external customers to the BSC sales force by pagers, cell phones, home phones, etc.</li><li>
Escalate and close pages via backups, if required.</li><li>
Maintain a professional presence in all situations by asking and providing information per procedures.</li></ul> 
Required qualifications:<ul><li>
0 Years with Associate in Arts degree/diploma, or an equivalent combination of education/work experience</li></ul> 
Requisition ID: 628828
Minimum Salary: $26520
Maximum Salary: $45136 
The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) &ndash; see www.bscbenefitsconnect.com&mdash;will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above. 
Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements). 
Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements). 
For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability. 
Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn. 
Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class. 
Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company&rsquo;s policies or protocols change with regard to COVID-19 vaccination.</div>

IQVIA

<div>Houston, United States of America | Full time | Home-based | R1537654</div>
 <div><div>Bi-lingual Pharmacy Support Call Center Representative 
Contract Remote Role &ndash; Location (Open to Remote US)</div><div>
As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product&rsquo;s value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.</div><div>
IQVIA has the world&rsquo;s largest Commercial Sales &amp; Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.</div><div>
We are excited to announce that currently we are looking for a 100% remote (work from home&mdash;WFH) contract Pharmacy Support Call Center Representative to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
Role Purpose:</div><ul><li>
Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.</li></ul><div>
Job Responsibilities:</div><ul><li>
Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center</li><li>
Quickly assess the user's issue and provides first level support for problem resolution</li><li>
Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area</li><li>
Recognize operational challenges and suggest recommendations to management, as necessary</li><li>
Ability to work 40 hours per week under moderate supervision</li><li>
Multiple shifts available:</li></ul><h3 class="jobSectionHeader">
8:00 am - 5:00 pm EST
</h3><h3 class="jobSectionHeader">9:00 am &ndash; 6:00 pm EST</h3><h3 class="jobSectionHeader">
10:00am &ndash; 7:00pm EST</h3><h3 class="jobSectionHeader">
11:00 am &ndash; 8:00pm EST</h3><div>
Minimum Education &amp; Experience:</div><ul><li>
High School Diploma or equivalent</li><li>
Pharmacy Technician experience required</li><li>
HIPAA certified</li><li>
Call center experience required (3+ years preferred)</li><li>
Experience in medical claim processing is a plus</li><li>
Bi-lingual (English/Spanish)</li></ul><div>
The pay range for this role is $18.00 per hour. To be eligible for this position, you must reside in the same country where the job is located.</div><div>
IQVIA is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.</div><div>
#LI-CES</div><div>
#LI-Remote</div><div>
#LI-DNP</div><div>
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com</div><div>
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe</div><div>
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.</div>
The potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.</div>

Bi-lingual Pharmacy Tech Support/Call Center Rep (Work from Home)

Landry's

<div>
 
 Overview
 
 
 
 Customer Relations Representative
 
 
 The Customer Relations Representative plays a key role in creating positive, lasting impressions for Landry&rsquo;s guests. This is an excellent entry‑level opportunity for someone who enjoys helping others, building communication skills, and gaining valuable experience with a well‑known, growing organization. Success in this role can lead to continued career growth and advancement within the company.
 
 
 In this position, you will serve as a first point of contact for our customers, providing professional, friendly, and knowledgeable support across all Landry&rsquo;s brands and locations. You will learn about our restaurants, hotels, entertainment venues, and corporate departments, allowing you to confidently answer questions, resolve concerns, and strengthen customer loyalty.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain accurate documentation of customer interactions using Microsoft Word, Excel, and OutlookSupport customer retention efforts by creating positive experiences that reflect Landry&rsquo;s commitment to hospitality and service excellence
 </li>
 <li>
 Handle inbound and outbound calls, ensuring every interaction is helpful, positive, and solution‑focused
 </li>
 <li>
 Listen carefully to customer concerns and clearly communicate details to the appropriate departments or leadership for follow‑up and resolution
 </li>
 <li>
 Deliver exceptional customer service by responding to customer inquiries, concerns, and feedback in a timely and courteous manner
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Strong communication skills and a professional phone presence
 </li>
 <li>
 Ability to type quickly and accurately while navigating multiple systems
 </li>
 <li>
 Organized, detail‑oriented, and able to manage multiple tasks effectively
 </li>
 <li>
 Comfortable using Microsoft Word, Excel, and Outlook
 </li>
 <li>
 At least one year of customer service experience (call center or hospitality experience is a plus but not required)
 
 
 </li>
 </ul>
 
 Why Join Landry&rsquo;s:
 
 This role offers hands‑on experience, training, and exposure to multiple areas of the business. High performers will have opportunities to grow into advanced customer service, supervisory, or other corporate roles within Landry&rsquo;s family of brands. If you&rsquo;re looking to start or build your career with a company that values development, teamwork, and great service, this is a great place to begin
 
 
 
 Benefits
 
 
 
 
 What we offer you:
 
 
 
 <ul>
 <li>
 Multiple benefit plans to suit your needs
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 401K
 </li>
 <li>
 Opportunities for advancement
 </li>
 <li>
 Positive and respectful work environment where diversity is valued
 </li>
 <li>
 Generous employee discounts on dining, retail, amusements, and hotels
 </li>
 <li>
 Community volunteer opportunities
 
 
 </li>
 </ul>
 
 
 Disclaimer
 
 
 
 : The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.
 
</div>

Customer Relations Representative

TSI - Transworld System, Inc

<div>Overview:

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, &ldquo;Harver&rdquo;. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Full Time and Part Time positions available (Part time schedule is every Saturday from 8am-5pm and 3 evenings per week from 5-8pm) 
Please Join Us: Open House
Wednesday, May 20th 10am-2pm
10900 Corporate Centre Dr Suite 100 Houston, TX 77041
Please bring an updated copy of your resume!<div> 
Work Location: This is an onsite position in Houston, TX.</div><div>
Compensation: $15-16/hour</div><div></div><div> 
Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.</div><div></div><div> 
Why should you consider TSI?</div><ul><li>
Paid training</li><li>
Team-oriented work environment</li><li>
Growth opportunity</li><li>
Generous bonus opportunity</li><li>
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!</li></ul> 
<div></div>
Responsibilities:
<div>
This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.</div><ul><li>
Accurately assess the consumer&rsquo;s financial condition by conducting thorough inquiries.</li><li>
Determine the reason for delinquency and find creative solutions to resolve the situation.</li><li>
Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.</li><li>
Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures.</li><li>
Adhere to the State and Federal regulations pertaining to collection activities.</li><li>
Meet corporate standards for call quality assurance and structure.</li></ul>
Qualifications:
<ul><li>Outgoing, assertive, competitive, persuasive</li><li>
Enjoys dealing with the public</li><li>
Possesses or is capable of acquiring superb negotiation skills</li><li>
Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.</li><li>
Is able to work a flexible schedule which may include weekends.</li><li>
Must have a high school diploma, some college preferred</li></ul><div>
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.</div><div></div><div> 
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.</div><div></div><div> 
INDSJ</div> 
<div></div>
Pay Range: USD $15.00 - USD $16.00 /Hr.</div>

Collections Specialist - Onsite Houston, Texas

Xanitos

<div>Xanitos, Inc. Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCHAPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced cost.

Xanitos is hiring Full- Time Environmental Services Call Center Dispatcher for 1st Shift at Memorial Hermann- Texas Medical Center in Houston, TX.
<ul>
<li>Immediate Offers will be Extended for Qualified Candidates!</li>
<li>Hourly Pay Rate $15.00</li>
<li>First Shift</li>
<li>Rotational weekends and Holidays</li>
</ul>
Directs the activity of the discharge bed cleaning function, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.

 Essential Duties and Responsibilities include the following. Other duties may be assigned.
<ul>
<li>Demonstrates and promotes Xanitos culture, values, and management philosophy in conjunction with the facility.</li>
<li>Proactive in the achievement of the departmental goals and objectives.</li>
<li>Exhibits excellent telephone etiquette and listening skills.</li>
<li>Maintains a safe, healthy, orderly and pleasant work environment for staff.</li>
<li>Understands and applies knowledge of housekeeping concepts and infection control practices.</li>
<li>Understands and is able to determine, explain and develop dispatcher logic and housekeepers&rsquo; activities.</li>
<li>Directs the activity of the discharge bed cleaning function, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.</li>
<li>Ensures requests have been completed in an efficient and timely manner according to current departmental standards and priorities.</li>
<li>Functions as a liaison between Environmental Services and other departments.</li>
<li>Develops and promotes positive effective customer service relations with departmental staff, and all hospital employees; ensures accurate and timely dispatch of discharge bed requests; ensures maximum staff productivity.</li>
<li>Resolves problems related to or associated with patient through-put; recommends and participates in the solution of on-going problems or trends.</li>
<li>Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit. Is reliable and trustworthy.</li>
</ul>
 Job Qualifications:
<ul>
<li>Experience in the janitorial industry a plus</li>
<li>Medical cleaning a plus</li>
<li>Post-Offer Medical, Background Screening and Drug Test required</li>
<li>High school diploma or general education degree (GED); or equivalent required.</li>
</ul>
Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl and talk or hear. Ability to work in a standing position for long periods of time. Requires frequent lifting, carrying, pushing, pulling of up to 50 lbs. 

Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses. Possible exposure to chemicals requiring special clothing or safety equipment. 

Work Environment: 
 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
 While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually quiet. 

Benefits: 

Xanitos understands the importance of you, and your family&rsquo;s health and wellbeing, as well as your financial future. With that in mind, we take pride in the variety of benefit plans that are available for our employees. Please note, plans vary by location and are subject to eligibility and work hour requirements in accordance with company policy and state laws. Plans may include:
<ul>
<li>Medical</li>
<li>Dental</li>
<li>Vision</li>
<li>Life, accident, and disability insurance</li>
<li>401K Retirement Plans</li>
<li>Employee assistance program (EAP)</li>
<li>Employee wellness program</li>
<li>Shoes for crew reimbursement</li>
<li>Paid Time off including vacation, sick, holidays, bereavement, and jury duty.</li>
<li>Employee discounts to theme parks, theaters, sporting event, movies, and more.</li></ul> 


#LI-DNI</div>

EVS Call Center Dispatcher

Houston Area Women's Center

<div><div>As the On-call Crisis Hotline Counselor is a critical role within the Houston Area Women&rsquo;s Center that provides real-time support to clients in immediate need. The On-call Crisis Hotline Counselor conducts intakes and assessments to provide a full spectrum of services in collaboration with programs across the agency. The On-call Crisis Hotline Counselor is responsible for conducting crisis intervention, emotional support, danger assessment, safety planning, shelter placement, information, and referral to domestic and sexual violence survivors through two 24-hour crisis hotlines.
</div>Your Schedule:
<ul><li>On-call only- up to 19 hours per week</li><li>
Work Model: Hybrid</li><li>
Local Travel: 5% for trainings and meetings.</li></ul>
Our Total Compensation Package:
<ul><li>Hourly Rate: $18.04 hourly</li><li>
Pay schedule: semi-monthly</li><li>
Employee Assistance Program</li></ul>
Imagine a place where your talent can make a meaningful difference in people&rsquo;s lives. Working at Houston Area Women&rsquo;s center gives you a rewarding experience in which our diverse team of employees work together as part of the empowerment of a survivor&rsquo;s life and at the same time part of a much larger mission. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. Every day we continue to embed diversity, inclusion, belonging, and equity in everything we do as we provide service to survivors of domestic and sexual violence.
The Requirements We are Seeking:
<div><ul><li>High School diploma or equivalent
</li><li>Is actively enrolled in college with a major in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration.
</li><li>Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, Public Health, Counseling, Communications, or Business Administration, strongly preferred.
</li><li>A minimum of 6 months of experience in social services, customer service, or call-center setting
</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook, Teams)</li><li>
Computer savvy and able to learn new applications and technologies quickly.</li><li>
Bilingual in both English and Spanish, able to read, speak, and write both languages fluently, strongly preferred.
</li><li>Texas driver&rsquo;s license with a good driving record; reliable transportation; ability to travel to off-site locations utilizing personal transportation</li></ul>
</div>What you Deliver in this role:
<ul><li>You will provide crisis intervention, emotional support, information &amp; referral, education, support, and advocacy to survivors of domestic and sexual violence.</li><li>
You will conduct danger assessments with survivors and creates safety plans based on each client&rsquo;s individual case and needs.</li><li>
You will provide shelter screenings and coordination of shelter placement and emergency transportation of clients.</li><li>
You will make CPS and APS reports as required and needed.</li><li>
You will keep accurate client and hotline/chat data/records for monthly reports.</li><li>
You will communicate with program and on-call staff including Supervisors, Crisis Response Advocates, and community partners.</li><li>
You will communicate with HAWC&rsquo;s answering service to relay and respond to messages.</li><li>
You will communicate with leadership and other Hotline staff on the team regarding case management and other issues.</li><li>
You will attend mandatory monthly meetings and training with the Hotline &amp; Crisis Intervention Services Coordinator, All Department Staff Meetings, and/or meet as assigned.</li><li>
Other duties/projects may be assigned.</li></ul>
What Skills and Assets you bring, and more:
<ul><li>Excellent attention to details.</li><li>
Demonstration of professional objectivity and appreciation for confidential information.</li><li>
Ability to remain calm in difficult situations.</li><li>
Ability to follow instructions and to adhere to policies and procedures.</li><li>
Ability to prioritize tasks to meet individual and team deadlines.</li><li>
Has a growth mindset and is a good team player.</li><li>
Strong communication skills, both verbally and in writing.</li></ul>
When you work here at HAWC you make an impact not just in the lives of the survivors and the people you help, but also make an impact in our own lives and our community. We learn and grow with a purpose where we strive to work for a common cause, which is to end domestic and sexual violence for ALL.</div>

On-Call Crisis Hotline Counselor- up to 19 hours per week

Explore 316+ Call center support representative in Houston this May. Find roles across top companies and apply now to boost your career.

316 call center support representative jobs In Houston

Call Center I

Call Center I

Bi-lingual Pharmacy Tech Support/Call Center Rep (Work from Home)

Customer Relations Representative

Collections Specialist - Onsite Houston, Texas

EVS Call Center Dispatcher

On-Call Crisis Hotline Counselor- up to 19 hours per week