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clinical care coordinator

care coordinator

Amae Health

<div><div><div><p><b>The Problem</b></p>
<p>
Severe mental illness affects over 15 million adults in the United States. Schizophrenia. Schizoaffective disorder. Bipolar I. Treatment-resistant depression. These are the conditions the rest of healthcare has systematically failed to build for.</p>
<p>
What makes this problem different from most of healthcare is that the tools to solve it do not exist. The clinical protocols, the measurement science, the precision medicine, the technology to deliver coordinated longitudinal outpatient care for this population. None of it has been built. This is a frontier problem, and it requires frontier science and care delivery to solve.</p>
<p>
We are developing all of it. The care, the science, the technology.</p>
</div></div><div>
<p><b>Who We Are</b></p>
<p>
Amae Health is a Series B, venture-backed Public Benefit Corporation delivering specialty outpatient care for people with severe mental illness through high-acuity, in-person clinics nationwide.</p>
<p>
Our integrated model brings psychiatry, therapy, primary care, dietitians, and community support together under one roof. Leading health systems&mdash;including NewYork-Presbyterian, Cedars-Sinai, Mass General Brigham, Novant Health, and CommonSpirit&mdash; collaborate with us to expand this level of care.</p>
<p>
Alongside care delivery, we are building the science and technology the field has long lacked&mdash;proprietary clinical protocols, novel measurement, and an AI-driven data platform designed for severe mental illness.</p>
<p>
The impact: fewer hospitalizations, greater stability, and more people living meaningful lives in their communities.</p>
<p><b>
The Team</b></p>
<p>
We are clinicians, operators, technologists, and scientists who chose Amae because the problem is hard and the stakes are real. We are not interested in incremental improvements to a broken system&mdash;we are redefining it.</p>
<p>
Our teams work cross-functionally because the work demands it. The psychiatrist informs the product roadmap. Engineers understand the clinical complexity their technology must solve. Researchers sit alongside the operators running the clinics their work measures.</p>
<p>
Every function&mdash;finance, product, people, growth, technology&mdash;exists to serve one goal: better outcomes for the people we care for.</p>
<b>
The Opportunity:</b></div>
<div></div>
<div>As a key member of the interdisciplinary clinic team, the Clinical Care Coordinator (CCC) plays an essential role in supporting members' daily experiences and sense of belonging at Amae Health. You'll help create a warm, engaging environment by facilitating group activities, wellness programming that encourage connection and growth. Working closely with our clinicians and staff, you'll share insights and contribute to a collaborative approach to member care. In addition to member engagement, you'll support clinic operations by managing communications, maintaining accurate records, and assisting with daily workflows. This is a hands-on, growth-oriented role, ideal for someone passionate about mental health, eager to learn, and excited to make a meaningful impact in their community.</div>
<div></div>
<div><b>What You Will Work On:</b></div>
<ul><li><b>Member Engagement &amp; Support -</b> Facilitate groups, arts and crafts, and recreational activities to enhance the member experience at Amae Health. Encourage positive social interactions and engagement in daily programming.</li>
<li><b>Clinic &amp; Operational Support</b>- Welcome members to the clinic, manage communications via phone and email, and assist with scheduling and member record updates to support smooth daily operations.</li>
<li><b>Team Collaboration -</b> Collaborate with the interdisciplinary care team&mdash;including psychiatrists, therapists, dietitians, and primary care providers&mdash;to share observations and support coordinated member care. Participate in team meetings and contribute to discussions about member engagement.</li>
<li><b>Member Advocacy &amp; Resource Connection</b> - Identify members' ongoing needs and help connect them with community resources and supports that promote wellness.</li>
<li><b>Growth &amp; Development - </b>Contribute to projects that support clinic growth and ongoing member success. Participate in training and supervision to build skills in mental health support, community resources, and member engagement.</li>
</ul><div><b>About You:</b></div>
<div>
<p>You're a people-person who enjoys creating meaningful connections and helping others feel supported. Organized and proactive, you bring positive energy to member activities and thrive in a collaborative, fast-paced environment. You enjoy being part of a multidisciplinary team and contributing ideas that help members and teammates succeed. Curious and eager to learn, you welcome feedback and are motivated to grow your skills in mental health support and community resources. Most of all, you lead with empathy and keep members at the heart of everything you do. If you're excited to help shape a new clinic and make a lasting impact in your community, we'd love to hear from you!</p>
</div>
<div><b>What You'll have:</b></div>
<ul><li>Enrolled or recently graduated in a degree program related to mental health, such as pre-med, psychology, social work, or nursing</li>
<li>Interest in mental health and desire to work with members with Severe Mental Illness</li>
<li>Strong interpersonal skills and ability to work in a team environment</li>
<li>Detail-oriented and organized</li>
<li>Comfortable working either one-on-one or in group settings, must possess excellent interpersonal skills and be able to adapt to changing situations</li>
<li>Willingness to collaborate with others</li>
<li>Well-organized and some experience planning and designing events and activities</li>
<li>Basic computer skills are required</li>
<li>The candidate should possess a holistic perspective of &quot;health.&quot; Clinical Care Coordinators will demonstrate the ability to work effectively in a wide range of settings with people from diverse backgrounds, including members and co-workers</li>
</ul><div><b>What We Provide:</b></div>
<div></div>
<div>Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.</div>
<ul><li>Comprehensive Medical, Dental, &amp; Vision Insurance</li>
<li>Paid Time Off</li>
<li>Short-Term and Long-Term Disability Insurance</li>
<li>Commuter Benefits</li>
<li>12 Weeks Paid Parental Leave &ndash; Available to both birthing and non-birthing parents</li>
<li>401(k) Retirement Plan</li>
<li>11 company holidays</li>
<li>FSA &amp; HSA savings programs</li>
<li>A best in class work environment led by UCLA professors &amp; VA Clinicians, fostering side-by-side collaboration with psychiatrists, therapists, peer support, and others.</li>
</ul><div>Amae Health is committed to fair and equitable compensation practices. Base pay for this position is $19.00 per hour.</div>
<div>
<p><b>What We're Building</b></p>
<p>
Most healthcare companies ask you to optimize an existing system. We're building one that has never existed.</p>
<ul>
<li>A national care model designed for the highest-acuity patients in behavioral health.</li>
<li>Precision medicine for severe mental illness, using multimodal clinical, behavioral, and social data to personalize treatment.</li>
<li>A clinical operating system that integrates longitudinal data, real-time patient signals, and purpose-built tools into a single decision layer.</li>
<li>New science and measurement frameworks to define what real outcomes look like in SMI&mdash;stability, functional improvement, and hospitalizations avoided.</li>
<li>A health-system partnership model proving coordinated SMI care can work at scale.</li>
</ul>
<p>If you want to maintain the status quo, this isn't the place. If you want to build what doesn't exist yet&mdash;and change how an entire population receives care&mdash;keep reading.</p>
<p><b>
Compensation &amp; Benefits</b></p>
<p>
Amae Health is committed to fair and equitable compensation practices. <b>Base salary range for this role is $21.50 per hour</b>. Comprehensive medical, dental, and vision coverage. Parental leave and programs built around well-being. We'll share specifics during the interview process.</p>
<p><i>
If you want to practice at the top of your license, learn from the best in academic medicine, contribute to research that is defining a new field, and do it all inside a team that was actually built for this work, we'd like to talk</i></p>
</div><div><p><b>
What We Value</b></p>
<p><b>
We center care in all we do. </b>Empathy is not a brand value. It's how we make clinical decisions, build products, and treat each other.</p>
<p><b>
We challenge convention. </b>The existing system is the problem. We question it, we test alternatives, and we move with urgency when something works.</p>
<p><b>
We take the work seriously, not ourselves. </b>High standards and humanity are not in tension. We hold a hard bar for quality while leaving room for humor and levity.</p>
<p><b>
Your job isn't done until the job is done. </b>We close gaps, we follow through, and we don't hide behind titles or org charts.</p>
<p><b>
We win together and fail together. </b>We own outcomes as a team. We learn fast. We don't do blame.</p>
<p><b>
We hustle with humility. </b>Speed matters. So does integrity. We assume best intent and stay grounded in the mission.</p></div></div>

Clinical Care Coordinator

Gateways Hospital and Mental Health Center

<div><div><div><b>Title of Position: </b>SUD Care Coordinator<br>
<b>Location: </b>Gateways Substance Use Disorder Programs
<br>
<b>Exempt/Non-Exempt: </b>Non-Exempt<br>
<b>Union/ Non-Union:</b> Union<br>
<b>Supervisor: </b>Program Director
</div></div><div><div>Gateways Hospital and Mental Health Center's Outpatient Healing and Addiction Recovery program is a newly certified program. Candidates will have the opportunity to be a part of an exciting start up phase that will include outreach and engagement of new clients, establishing community partnerships with other county providers and participating in program development. We are looking for highly motivated, energetic and qualified individuals who can help us establish our new program and bring much needed services to a vulnerable population of clients in our community. We invite you to consider joining our team and be a part of an exciting phase of expansion and growth for Gateways Hospital and Mental Health Center!</div></div><div><div><b>
SUMMARY OF POSITION</b><br>
Reporting to the Program Supervisor, the Care Coordinator is responsible for linking patients with appropriate health and social services to address specific needs and achieve treatment goals. This patient-centered role complements clinical services, such as counseling, by addressing social determinants of health that may negatively impact treatment success and overall quality of life. The Care Coordinator ensures that patients receive support to increase self-efficacy, self-advocacy, basic life skills, coping strategies, and self-management of biopsychosocial needs.</div><br>
</div><div><div><b>ESSENTIAL DUTIES
</b></div></div><div><div><b>Connection</b></div></div><ul><li><div>
Establish and maintain high-quality referrals and linkages to community resources, including housing, educational, social, prevocational, vocational, rehabilitative, and other services.</div></li><li><div>
Actively assist patients with applications and maintenance of public benefits (e.g., Medi-Cal, Minor Consent Program, General Relief, and County-funded programs).</div></li><li><div>
Support patients experiencing homelessness by helping them access the Coordinated Entry System (CES) and completing necessary intake and assessment documentation.</div></li><li><div>
Develop relationships and protocols with external service providers to ensure patients have actual access to necessary services rather than just providing resource lists.</div></li><li><div>
Ensure benefits are transferred when patients move across counties.</div></li></ul><div><div><b>
Coordination</b></div></div><ul><li><div>
Facilitate patient transitions between Substance Use Disorder (SUD) Levels of Care (LOCs), including scheduling assessment appointments and coordinating documentation transfers.</div></li><li><div>
Coordinate with physical health providers, managed care health plans, community health clinics, and mental health providers to ensure integrated care.</div></li><li><div>
Work closely with county and state entities such as DPSS, DCFS, Probation, and Housing Providers to align health services with social services.</div></li><li><div>
Follow up with patients post-hospital discharge, emergency room visits, or transitions from residential care to ensure continuity of care.</div></li><li><div>
Track referrals until confirmation of patient enrollment in receiving treatment agencies.</div></li></ul><div><div><b>
Communication</b></div></div><ul><li><div>
Serve as the primary point of contact between SUD care, mental health care, medical care, and social services.</div></li><li><div>
Communicate patient updates and treatment progress to service providers, county agencies, courts, and other relevant stakeholders.</div></li><li><div>
Advocate for patient needs with healthcare and social service providers, ensuring that patients receive timely and necessary services.</div></li><li><div>
Educate patients on their rights and responsibilities related to care access and service coordination.</div></li><li><div>
Provide required documentation and correspondence, including letters for legal and social service agencies verifying patient participation in SUD treatment.</div></li></ul><div><div><b>
Special Population Considerations</b></div></div><ul><li><div>
Address the unique needs of special populations, including individuals experiencing homelessness, persons with co-occurring disorders (CODs), pregnant and parenting women (PPW), youth, LGBTQ+ individuals, and those involved with the criminal justice system.</div></li><li><div>
Advocate for patients in school, court, or correctional settings by preparing necessary reports, letters, and in-person representation.</div></li><li><div>
Coordinate reentry services for justice-involved individuals, ensuring seamless integration into community services.</div></li></ul><div><div><b>
Documentation and Compliance</b></div></div><ul><li><div>
Utilize the ASAM CONTINUUM or SAPC Youth ASAM assessment to determine patient needs and develop an individualized care coordination plan.</div></li><li><div>
Maintain accurate and timely documentation, per regulatory agency and Gateways&rsquo; requirements, of Care Coordination activities in Progress Notes and Treatment Plans.</div></li><li><div>
Ensure that care coordination services are provided per county, state, and federal regulations, obtaining necessary Release of Information (ROI) documentation.</div></li><li><div>
Monitor patient progress and adjust care coordination strategies as needed to align with treatment goals.</div></li><li><div>
Perform other duties as assigned.
</div></li></ul><div><div><b>EDUCATION &amp; CERTIFICATES</b></div></div><div><div>
Minimum Education Required:</div></div><ul><li><div>
Master&rsquo;s degree in Behavioral Sciences or related area from an accredited university (e.g., Social Work, Marriage and Family Therapy, Counseling, Psychology)</div></li><li><div>
Valid CA BBS registration</div></li></ul><div><div>
Desired Education:</div></div><ul><li><div>
Substance Use Disorder (SUD) Certification (e.g., CADC I, II, III; CATC, SUDCC) from a DHCS-approved certifying body (e.g., CCAPP, CAADE, CADTP)</div></li></ul><p>
</p><div><div><b>EXPERIENCE/QUALIFICATIONS</b></div></div><ul><li><div>
Minimum of 2 years of experience in care coordination, case management, or a related field in behavioral health or social services.</div></li><li><div>
Knowledge of SUD treatment, mental health care, and social service systems.</div></li><li><div>
Familiarity with Medi-Cal and other public benefit programs.</div></li><li><div>
Experience working with vulnerable populations, including individuals experiencing homelessness and justice-involved individuals.</div></li><li><div>
Strong interpersonal, organizational, and communication skills.</div></li><li><div>
Ability to work collaboratively with multiple stakeholders, including healthcare providers, government agencies, and community organizations.</div></li><li><div>
Proficiency in electronic health record (EHR) systems and case documentation.Culturally competent approach to patient care, with a commitment to equity and inclusion.</div></li><li><div>
Ability to work independently and handle multiple priorities effectively.</div></li><li><div>
Valid driver&rsquo;s license and reliable transportation may be required.</div></li></ul><p>
</p><div><div><b>REQUIREMENTS</b></div></div><ul><li>
Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI)</li><li>
Valid California Driver&rsquo;s license.</li><li>
TB clearance.</li><li>
Driving record acceptable for coverage by Gateways insurance carrier.</li></ul><p>
</p><div><div>Gateways believes that our people are our greatest asset and is proud to offer competitive benefits that support their health, happiness and career development.
</div></div><ul><li><div>Cover 100% Medical/Dental/Vision Premiums for all Full-Time Employees and 1 Dependent
</div></li><li><div>8 Paid Holidays + 4 Personal Holidays in Calendar Year</div></li><li><div>
2 Weeks of Vacation</div></li><li><div>
403b Retirement Plan Company Match 8%</div></li><li><div>
Annual Company Events</div></li></ul></div>

SUD Care Coordinator - Associate Clinician

UCLA Health

<div><div><b>Description</b><p></p><p>
The Assistant Clinical Research Coordinator will be part of a centralized clinical research team that conducts clinical trials and registries across multiple pediatric sub-specialties. Under the direction of the Clinical Research Supervisor, this position will assist team members with tasks such as data entry, query resolution, document management, and specimen handling. They will support the team in planning and organizing necessary tasks to ensure adherence to the study protocol and applicable regulations. The Assistant CRC must be able to adapt to changing priorities and work flexible hours to accommodate research deadlines. Travel to other locations may be required. This position is primarily on-site at the UCLA Westwood campus.</p><p><i>
This is a limited position that may convert to career.
</i></p><p></p><p>Salary Range: $29.28 - $47.10 Hourly</p><br>
</div><div><b>Qualifications</b><p></p><p><b>
Required:</b></p><ul>
</ul><ul><li>Ability to work efficiently and complete tasks with thoroughness and accuracy.</li><li>
Strong verbal and written communication skills along with strong interpersonal skills to effectively establish rapport, and build relationships.</li><li>
Strong organizational capabilities.</li><li>
Skills sufficient to solve problems and identify solutions.</li><li>
Ability to adapt to changing job demands and priorities; work flexible hours to accommodate research deadlines.</li><li>
Ability to respond to situations in an appropriate and professional manner.</li><li>
Ability to concentrate and focus in a work environment that contains distracting stimuli and competing deadlines.</li><li>
Ability to be flexible in handling work delegated by more than one individual.</li><li>
Typing and computer skill/ability including word-processing, use of spreadsheets, email, data entry.</li><li>
Ability to navigate numerous software programs and applications.</li><li>
Ability to handle confidential material information with judgement and discretion.</li><li>
Skill in coordinating information transfer among multiple constituents.</li></ul><p>
</p><p><b>Preferred:</b></p><ul>
<li>Experience in a Health Care Setting.</li></ul></div></div>

Assistant Clinical Research Coordinator - Pediatrics

<div><div><b>Description</b><p></p><p>
The Department of Medicine, Division of Gastroenterology is seeking to hire an Assistant Clinical Research Coordinator to support the successful execution of clinical research studies and trials. In this role, you will work closely with the Clinical Research Coordinator and Senior Clinical Research Coordinator to keep studies running smoothly, on schedule, and in full compliance with protocols and regulations.</p><p>
You will assist with day‑to‑day study operations, help organize and prioritize project tasks, and ensure key activities are completed accurately and on time. Your work will directly support study planning, regulatory adherence, and overall trial management&mdash;making you an essential part of the research team.</p><p>
This position is ideal for someone detail‑oriented, proactive, and eager to grow in clinical research while contributing to studies that advance patient care and medical knowledge.</p><p>
Hourly range: $29.28-$47.10</p></div><div><b>
Qualifications</b><p></p><p>
Required:</p><ul><li>
Ability to work efficiently and complete tasks with thoroughness and accuracy</li><li>
Strong verbal and written communication skills along with strong interpersonal skills to effectively establish rapport, and build relationships.</li><li>
Strong organizational capabilities.</li><li>
Skills sufficient to solve problems and identify solutions</li><li>
Ability to adapt to changing job demands and priorities; work flexible hours to accommodate research deadlines.</li><li>
Ability to respond to situations in an appropriate and professional manner.</li><li>
Ability to concentrate and focus in a work environment that contains distracting stimuli and competing deadlines.</li><li>
Ability to be flexible in handling work delegated by more than one individual.</li><li>
Typing and computer skill/ability including word-processing, use of spreadsheets, email, data entry.</li><li>
Ability to navigate numerous software programs and applications.</li><li>
Ability to handle confidential material information with judgement and discretion.</li><li>
Skill in coordinating information transfer among multiple constituents.</li></ul><p>
Preferred:</p><div><ul><li>
Experience in a Health Care Setting</li></ul></div></div></div>

Assistant Clinical Research Coordinator

Children's Hospital Los Angeles

<div>Location/Org Data : Introduction:
<div>
Join a team that's shaping the future of pediatric care. Children&rsquo;s Hospital Los Angeles is consistently ranked among the top 10 children's hospitals in the nation, delivering world-class care through more than 350 specialized programs and services. Here, world-class experts in medicine, research, and education work together to deliver family-centered care to more than 155,000 patients each year. At CHLA, your work will help build brighter tomorrows for the children and families we serve.</div>
Overview:
<div><b>
Schedule:</b> Monday-Friday, Day Shift</div><div></div><div><b><br>
Purpose Statement/Position Summary:</b> The Clinical Research Coordinator I assists principal investigators or other study team members with research studies and assists with subject recruitment, data collection, scheduling of study-related activities and follow-up with enrolled subjects.<br>
<br>
<b>Minimum Qualifications/Work Experience:</b> 1+ years of experience in clinical trial coordination or computerized databases. 1 year of clinical research (study coordination, data management) or related experience preferred. Contracts, budgets, invoicing, and regulatory experience preferred.<br>
<br>
<b>Education/Licensure/Certifications:</b> High School Diploma, GED, or equivalent required. Bachelor's degree in related scientific field preferred. Certified clinical research associate/coordinator preferred.</div>
Pay Scale Information: CHLA values the contribution each Team Member brings to our organization. Final determination of a successful candidate&rsquo;s starting pay will vary based on a number of factors, including, but not limited to, education and experience within the job or the industry. The pay scale listed for this position is generally for candidates who meet the specified qualifications and requirements listed on this specific job description. Additional pay may be determined for those candidates who exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs. Posting Range: $61,152.00-$100,464.00 Location/Org Data : Closing:
<div>
CHLA is a leader in pediatric and adolescent health, in our community, across the nation, and around the world . As a premier Magnet&reg;-recognized teaching hospital, CHLA offers an environment rooted in learning, collaboration, and compassionate care. . We are home to groundbreaking research, clinical innovation, and a culture that supports personal and professional growth.</div><div>
Since 1932, CHLA has been affiliated with the Keck School of Medicine of the University of Southern California. Through this partnership and our own enduring mission, we remain committed to creating hope and building healthier futures.</div></div>

Clinical Research Coordinator I

BLEHEALTH, LLC

<div><p>BLEHEALTH is seeking qualified candidates who <b>reside within the Metro Los Angeles area and are able to work exclusively within this service region. </b>Candidates must live in or near ZIP codes 90001&ndash;90089 and demonstrate reliable access to the Metro LA community for field‑based duties, member visits, provider coordination, and in‑person engagements as required.</p><p><b>
Job Description</b></p><p>
The Lead Care Manager plays a vital role in supporting chronically ill and high‑risk members by coordinating care, reducing barriers, and improving health outcomes. This position works in continuous partnership with members, families/caregivers, providers, hospitals, and community resources to deliver high‑quality, person‑centered Enhanced Care Management (ECM) services.</p><p><b>
Key Responsibilities</b></p><p><b>
Care Coordination &amp; Member Support</b></p><ul><li><p>
Coordinate care across clinics, hospitals, specialists, and community agencies using strong care coordination, case management, and organizational skills to ensure a seamless experience and avoid duplication of services.</p></li><li><p>
Oversee the delivery of ECM services and ensure implementation and follow‑through of individualized care plans, applying project management and prioritization skills.</p></li><li><p>
Provide services where the member lives, seeks care, or feels most comfortable, demonstrating flexibility, cultural awareness, and strong interpersonal skills.</p></li><li><p>
Assess unmet medical, behavioral, and social needs and develop comprehensive care plans using critical thinking, problem‑solving, and clinical judgment.</p></li><li><p>
Support access to medical, behavioral health, and specialty care; arrange transportation and assist with appointment scheduling using effective communication and coordination abilities.</p></li><li><p>
Accompany members to office visits when appropriate, maintaining professional boundaries and member‑centered engagement.</p></li><li><p>
Monitor treatment adherence, including medication compliance, using attention to detail and follow‑through.</p></li><li><p>
Provide health promotion, self‑management coaching, and culturally/linguistically appropriate education using motivational interviewing and trauma‑informed care techniques.</p></li><li><p>
Promote timely access to care, preventive services, and reduced emergency room utilization and hospital readmissions through proactive planning and quality‑improvement practices.</p></li></ul><p><b>
Member Engagement &amp; Health Promotion</b></p><ul><li><p>
Use motivational interviewing, trauma‑informed care, and harm‑reduction approaches to build trust and support behavior change.</p></li><li><p>
Increase member capacity for self‑management and shared decision‑making through clear communication and coaching skills.</p></li><li><p>
Connect members to relevant community resources to improve health, stability, and overall well‑being using resource navigation and problem‑solving abilities.</p></li><li><p>
Apply crisis navigation skills when members present with urgent or complex needs.</p></li></ul><p><b>
Collaboration &amp; Communication</b></p><ul><li><p>
Serve as the primary point of contact, advocate, and informational resource for members, caregivers, providers, payers, and community partners using strong interpersonal and relationship‑building skills.</p></li><li><p>
Maintain strong relationships with primary care and specialty providers, ensuring timely communication and coordination during transitions of care through professional collaboration and follow‑up.</p></li><li><p>
Work closely with hospital staff on discharge planning and follow‑up using effective teamwork and care‑transition management.</p></li><li><p>
Facilitate and attend meetings between members, caregivers, providers, and community partners as needed, demonstrating clear communication and facilitation skills.</p></li><li><p>
Communicate with members through face‑to‑face visits, secure email, phone calls, text messages, and other approved methods using professional communication and documentation skills.</p></li><li><p>
Work independently and collaboratively with diverse teams, applying team‑building, adaptability, and strong organizational skills.</p></li></ul><p><b>
Program Support &amp; Compliance</b></p><ul><li><p>
Identify high‑risk members and ensure they are added to the registry or flagged in the EHR, demonstrating strong data accuracy and attention to detail.</p></li><li><p>
Monitor care plan adherence, evaluate effectiveness, and adjust plans as needed using quality‑improvement principles and analytical skills.</p></li><li><p>
Maintain accurate, timely documentation and meet productivity expectations, including a minimum of 30 schedules per day, supported by effective time‑management and prioritization abilities.</p></li><li><p>
Attend all required ECM trainings, webinars, and meetings, applying continuous learning and change‑management skills to daily practice.</p></li><li><p>
Provide feedback to support ongoing improvement of the ECM program using critical thinking and process‑improvement tools.</p></li><li><p>
Ensure all services are delivered in accordance with Medi‑Cal Managed Care Plan (MCP) guidelines, demonstrating regulatory awareness and compliance discipline.</p></li><li><p>
Use Microsoft Office (Word, Excel, PowerPoint) and other systems effectively to support documentation, reporting, and communication.</p></li><li><p>
Handle all Protected Health Information (PHI) in full compliance with HIPAA; public or shared spaces may not be used for work at any time.</p></li><li><p>
Follow BLE Health&rsquo;s password and data‑security protocols, including secure storage, device protection, and regular password updates.</p></li><li><p>
Limit personal tasks and errands to designated break and lunch periods to maintain productivity and workflow integrity.</p></li></ul><p><b>
Qualifications</b></p><p><b>
Required</b></p><ul><li><p>
Valid California driver&rsquo;s license, active auto insurance, and a clean driving record</p></li><li><p>
Reliable personal vehicle and ability to drive within a 20‑mile radius of your local service area as needed.</p></li><li><p>
Be able to visit hospitals, member homes, and community locations as needed to support field‑based Enhanced Care Management services.</p></li><li><p>
Negative TB test and current CPR certification prior to hire.</p></li><li><p>
Successful completion of a Live Scan fingerprint/background check.</p></li><li><p>
Ability to consistently meet daily productivity expectations.</p></li></ul><p></p><p><b><br>
Preferred</b></p><ul><li><p>
Associate or bachelor&rsquo;s degree in health science, social services, or a related field.</p></li><li><p>
Experience as a Social Worker, LVN, or in case management.</p></li><li><p>
Familiarity with CalAIM, Enhanced Care Management (ECM), or Medi‑Cal managed care programs.</p></li></ul><p><b>
 Benefits</b></p><p><b>
Immediate Benefits</b></p><ul><li><p>
Mileage reimbursement provided per applicable state and federal guidelines.</p></li></ul><p><b>
Benefits After 90‑Day Probationary Period</b></p><ul><li><p>
Free life insurance.</p></li><li><p>
401(k) eligibility after 1,000 hours of service.</p></li></ul></div><p></p>

LEAD CARE MANAGER (Metro LA Coverage)

T.H.E. Health & Wellness Centers

<p><b>Essential Duties and Responsibilities</b>:</p><p>● Engages eligible members</p><p>● Offers services where the member lives, seeks care, or finds most easily accessible and within health plan guidelines</p><p>● Oversee provision of services and implementation of the Care Plan</p><p>● Connects with member via phone or in-person to facilitate engagement, assessment, follow-up, and education/training visits to develop and address the Care Plan.</p><p>● Works in conjunction with member to identify Care Plan goals and objectives.</p><p>● Connects member to other Community Supports / social services and supports he/she may need.</p><p>● Accompanies member to office visits, as needed and according to health plan guidelines.</p><p>● Arranges transportation.</p><p>● Responsible to convene care conference meetings.</p><p>● Coordinates with ECM resource partners to obtain data/information to ensure accurate Care Plan updates.</p><p>● Utilizes eCW and other electronic tracking systems to coordinate services and input data for reporting.</p><p>● Attends required trainings.</p><p>● Facilitates internal trainings/updates to clinical and administrative staff members.</p><p>● Collaborates with IT department to ensure ECM templates are appropriate and effective at capturing needed data/information.</p><p>● Reviews existing T.H.E.s protocols and polices to match ECM requirements.</p><p>● Develops new ECM protocols, policies, and accompanying workflows.</p><p>● Assists the required ECM reports and other internal reports.</p><p>● Responsible for coordinating with those individuals and/or entities to ensure a seamless experience for the Member and non-duplication of services</p><p>● Advocate on behalf of Members with health care professionals</p><p>● Use motivational interviewing, trauma- informed care, and harm-reduction approaches</p><p>● Coordinate with hospital staff on discharge plan</p><p>● Accompany Member to office visits, as needed and according to T.H.E. and MCP guidelines</p><p>● Monitor treatment adherence (including medication)</p><p>● Provide health promotion and self- management training</p><p>● Other duties as assigned.</p><p><b>Required Education and Qualifications:</b></p><p>● Bachelor&rsquo;s Degree in a healthcare, behavioral healthcare, social work, human services, or related field with one year of experience, preferably in working with patients in a clinic setting, providing home health care for patients, or social services case management services to low-income populations with one or more of the following: complex chronic conditions, high utilizer of emergency room and tertiary health care services, severe mental illness, and/or homelessness.</p><p>● Licensed Vocational Nurse (LVN), licensed behavioral health care professional, social worker, substance abuse counselor, health educator, or other similar paraprofessional preferred.</p><p>● MPH or related fields preferred</p><p>● Bilingual in English/Spanish (oral and written)</p><p><b>Knowledge. Skills and Abilities:</b></p><p>● Strong documentation skills.</p><p>● Ability to multi-task and prioritize when needed.</p><p>● Ability to independently seek out resources and work collaboratively.</p><p>● Ability to develop and maintain good working relationships with staff.</p><p>● Ability to use computer and learn new software programs.</p><p>● Excellent interpersonal skills reflecting clarity, diplomacy, and the ability to communicate accurately and effectively with all levels of staff and management.</p><p>● Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.</p><p>● Possesses ability to communicate effectively, both verbally and in writing.</p><p>● Proficient knowledge of Microsoft Outlook, MS Word, and Excel.</p><p>● Able to travel and attend professional meetings, conferences, trainings, and clinic sites.</p><p>● Performs other related duties as assigned.</p><p>Job Type: Full-time</p><p>Pay: $25.00 - $29.00 per hour</p><p>Benefits:</p><ul><li>403(b)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Bilingual ECM Case Manager

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