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care manager ii

Institute on Aging

<div><div>IOA is on the forefront of revolutionary healthcare models, reshaping the way people can age in place. Our innovative models transform lives, enhance communities, and save healthcare systems millions of dollars. Rather than focusing on archaic outdated design, we strive to consistently question the &ldquo;status-quo&rdquo; and create new and more innovative ways to help aging adults and adults with disabilities maintain their quality of life.</div><div></div><div>
With over 23 programs, we offer multiple ways to aid seniors maintain their health, well-being, independence and participation in the community, fulfilling our mission.</div>
Responsible for the assessment of clients with multiple medical and psychosocial needs. Plans for and monitors services and interventions ensuring provision of quality care.<div>
RESPONSIBILITIES:</div><ul><li>
Conducts comprehensive assessments and on-going re-assessments of the client including psychosocial, physical and mental health, environmental and spiritual needs.</li><li>
Writes comprehensive assessments. Based on assessment information with the client develops and initiates the Community Living Plan, which is client-centered, comprehensive and consistent with program guidelines and policies and procedures.</li><li>
Conducts home visits, acute hospital &amp; skilled nursing facility visits, as well as escorts clients to medical and other appointments as clinically indicated.</li><li>
Identifies, arranges for, and monitors appropriate community services based on a good knowledge of Medicare, Medi-Cal, and other entitlement programs.</li><li>
Establishes and maintains a care management relationship with clients and their informal support network as appropriate, offering respect, dignity and support. Provides crisis intervention, advocacy, problem solving and therapeutic interventions.</li><li>
Meets with clients at least monthly, and more often as clinically indicated. Reviews and modifies their Community Living Plan on an ongoing basis.</li><li>
Documents via progress notes all case management activity regarding identified problems within 24-48 hours, adding any new problems to the Community Living Plan, as needed.</li><li>
Maintains required paperwork and follows a clear, concise, and consistent system of charting to allow for continuity of care.</li><li>
Ongoing evaluation for client Purchase of Service needs and follow-up to determine if services have been provided in a timely manner.</li><li>
Educates clients and informal support network about resources.</li><li>
Establishes and maintains open and effective communication with community providers, including physicians and other health care and social service workers. Provides appropriate information on all significant aspects of individual client care and program operations, while maintaining necessary confidentiality.</li><li>
Monitors the quantity and quality of the services provided by other involved providers.</li><li>
Working closely with the team, continuously evaluates the clients&rsquo; ability to remain safely at home, coordinates placement as appropriate, according to program guidelines.</li><li>
In collaboration with the client, caregiver, and involved services, terminates clients when appropriate. Documents the process as required.</li><li>
Participates in research studies and data collection, as required.</li><li>
Participates in and promotes ongoing efforts towards Continuous Quality Improvement.</li><li>
Attends and actively participates in team and program meetings, activities and problem-solving endeavors; contributes to open lines of communication within the team.</li><li>
Utilizes supervision appropriately, maintaining open lines of communication and providing updates on caseload activity.</li><li>
Actively incorporates the ethical and legal standards of the National Association of Social Workers into all aspects of interactions with others.</li><li>
Understands and applies the regulatory and procedural requirements of the Institute on Aging.</li><li>
Attends continuing education classes and/or in-service training to increase knowledge, skills and attitudes related to case management, gerontology, family and community systems and other areas relevant to the Community Living Fund client population.</li><li>
All other reasonably related responsibilities as assigned.</li></ul><div><br>
EDUCATION:</div><ul><li>
M.S.W. (Masters in Social Work) or another appropriate Masters level degree such as an MPH, MFT with additional or specialized work experience such as psychology, counseling, or geriatrics.</li></ul><ul><li>
Alternatively, in lieu of a Masters degree, an employee may qualify for a Care Manager II position with a BA or BS in Social Work or another appropriate major and a minimum of two (2) years of relevant social work experience and the ability to demonstrate autonomous work in conceptualizing and formulating biopsychosocial assessments, identifying care needs and necessary interventions, and then executing effective care interventions.</li></ul><div></div><div>
BACKGROUND AND EXPERIENCE:</div><ul><li>
One year working with disabled adults and/or older adults required.</li><li>
Experience with and understanding of the medical and psychosocial problems of functionally impaired adults and older adults.</li><li>
Experience working with individuals with mental and/or behavioral health diagnoses and substance abuse disorders highly desired.</li><li>
Exceptional communication and presentation skills relating to functionally impaired adults and older adults, their support systems and teams of health professionals.</li><li>
Demonstrates case management skills and experience in the community health care delivery system.</li><li>
Detail oriented with good problem solving skills and the ability to prioritize multiple tasks.</li><li>
Computer literacy required.</li></ul><div></div><div>
COMPENSATION</div><div>
Range: $85,759 - $102,495/Annual</div><div></div><div><i>
This amount is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors.</i></div><div></div><div><i>
This range does not include any additional equity, benefits, or other non-monetary compensation which may be included.</i></div><div>
Beware of Hiring Scams</div><div>
We are aware that some third parties have reposted our job listings in an attempt to scam applicants. Please be cautious and only apply through our official channels.</div><ul><li>
Institute on Aging will never request payment or sensitive personal information such as Social Security numbers during the hiring process.</li><li>
All official communication will come from a verified IOA email address.</li><li>
If you receive any suspicious communication or requests, report them to talentacquisition@ioaging.org.</li><li>
All legitimate job openings can be found on the <div>Institute on Aging Careers Page</div>.</li></ul><div></div><div><i>
We encourage you to learn more about IOA by visiting </i><div><i>us</i></div><div><i> here</i></div><i>.</i></div><div></div><div><i>
IOA reserves the right to adjust work hours or duties when appropriate.</i></div><div></div><div><i>
Institute on Aging is an Equal Opportunity Employer. Institute on Aging is committed to cultivating a diverse and inclusive work environment and providing equal opportunities to all employees and job applicants without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neuro-diversity, disability, veteran status or any other protected category under federal, state and local law.</i></div><div></div><div><i>
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</i></div></div>

Care Manager II

University of California - San Francisco

<p></p><div><div><div><div><p>The final salary and offer components are subject to additional approvals based on UC policy.</p>
<p>Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.</p><p>
The salary range for this position is $29.68 - $42.48 (Hourly Rate).</p>
<p>To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</p></div>
</div><div><p><b>Department Description</b></p>
<div>Under direct supervision and guided by the procedures of UCSF Dental Center, the Practice Coordinator 2 is responsible for providing support to the UCSF Oral Medicine Clinic. The Practice Coordinator II/ Treatment Planning Coordinator primary responsibility is managing patient appointments for the Oral Medicine Clinic, the incumbent can act in all capacities of the administrative team including but not limited to: Front desk or Scheduling, <b>insurance verification, requesting pre-authorizations, </b>treatment plan coordinating and managing billing and collections in partnership with the DC&rsquo;s Patient Billing Services (PBS). The Practice Coordinator is the direct liaison between patients and the services they receive at the clinics at any level of care.<br>
<br>
The Practice Coordinator 2 works as a team member and consistently projects a professional and courteous demeanor. The Practice Coordinator II is required to comply with UCSF and School of Dentistry standards and to demonstrate excellent customer service skills with patients and staff. The Practice Coordinator II must have the ability to perform and prioritize multiple tasks and work well with staff, students, patients, and providers.<br>
The Practice coordinator is required to work at any clinic locations as needed and scheduled. This may include weekends and evenings. The incumbent may also support other Dental Center clinics as needed</div>
</div><div><p><b>Required Qualifications</b></p>
<div><ul><li>High School graduate or equivalent with 4 years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience with appointment scheduling.</li><li>
Strong knowledge and experience in medical insurance billing, including verifying insurance eligibility, understanding benefits, and managing authorization processes such as requesting pre-authorizations.</li><li>
Ability to analyze situations, prioritize, and develop solutions, and make recommendations.</li><li>
Ability to work independently at the reception desk.</li><li>
Ability to use good judgment and work independently at times under the pressure of deadlines.</li><li>
Excellent customer service and communication/interpersonal skills, both over the telephone and directly.</li><li>
Able to sit at a computer terminal with telephone headphones for extended periods of time.</li><li>
Basic math skills required.</li><li>
Strong computer skills, including basic keyboarding skills, and experience with Microsoft Word and Excel.</li><li>
Proven ability to deal with a wide variety of individuals.</li><li>
Ability to deal sensitively and effectively with ill patients.</li><li>
Excellent organizational and problem-solving skills.</li><li>
Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.</li><li>
Demonstrated administrative/office coordination skills.</li></ul></div>
</div><div><p><b>Preferred Qualifications</b></p>
<div><ul><li>Demonstrated experience in health care (may include medical, dental or veterinary) in the following areas: patient scheduling, insurance verification, medical record data abstraction, or patient financial services.</li></ul><ul><li>
Prior experience with appointments, ancillary service or surgical scheduling or a combination of all three.</li><li>
Bi-lingual or multi-lingual capability (Spanish, Cantonese, and Russian) strongly preferred.</li><li>
Prior experience with EPIC.</li></ul></div>
</div><div><p><b>About UCSF</b></p>
<div>The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world&rsquo;s leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.</div>
</div><div><p><b>Pride Values</b></p>
<div>UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values.
<br>
<br>
In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
<br>
<br>
Join us to find a rewarding career contributing to improving healthcare worldwide.</div>
</div><div><p><b>Equal Employment Opportunity</b></p>
<div>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</div>
</div><div><p><b>Organization</b></p>
<div>Campus</div>
</div><div><p><b>Job Code and Payroll Title</b></p>
<div>4819 PRACTICE CRD 2
</div></div><div><p><b>Job Category</b></p>
<div>Administrative Support</div>
</div><div><p><b>Bargaining Unit</b></p>
<div>Teamsters Local 2010 - Clerical and Allied Services Unit (CX)
</div></div><div><p><b>Employee Class</b></p>
<div>Career</div>
</div><div><p><b>Percentage</b></p>
<div>100%</div>
</div><div><p><b>Location</b></p>
<div>San Francisco, CA
</div></div><div><p><b>Campus</b></p>
<div>Parnassus Heights (SF)
</div></div><div><p><b>Work Style</b></p>
<div>Fully On-Site</div>
</div><div><p><b>Shift</b></p>
<div>Days</div>
</div><div><p><b>Shift Length</b></p>
<div>8 Hours
</div></div><div><p><b>Additional Shift Details</b></p>
<div>8AM-5PM Mon-Fri</div></div></div></div><div></div>

Practice Coordinator/Treatment Planning- Scheduling/Front desk

Uber

<div><b>About the Role</b>
<br>
<br>
We ignite opportunity by setting the world in motion.<br>
<br>
Good things happen when people can move, whether across town or towards their dreams. Opportunities appear, open up, become reality. What started as a way to tap a button to get a ride has led to billions of moments of human connection as people around the world go to all kinds of places in all kinds of ways with the help of our technology. In addition to helping people get from point A to point B, we're working to bring the future closer with Autonomous Vehicles technology, helping people order food quickly and affordably, removing barriers to healthcare, and helping companies provide a seamless employee travel experience.<br>
<br>
About The Role<br>
<br>
Uber's Enterprise Solutions are some of the fast growing businesses in Uber and Uber Health is one amongst them with a strong growth trajectory.<br>
<br>
As a Product Manager II on Uber Health, you will drive requirements that directly impacts patients, healthcare providers and partners at scale.This role demands strong product judgment, analytical rigor, and the ability to operate across complex stakeholder landscapes-including operations, compliance, legal, engineering, design, data science, and external healthcare partners. You are expected to operate in a highly technical data-oriented environment and work collaboratively with executive level stakeholders.<br>
<br>
This role is ideal for a product manager who thrives in systems thinking, enjoys solving multi-sided marketplace challenges, and is motivated by delivering measurable impact in a mission-driven vertical.<br>
<br>
<b>What the Candidate Will Need / Bonus Points</b>
- What the Candidate Will Do -<br>
<ul><li>
Lead Through Ideation to Launch: Guide the process from ideation through technical development to the successful launch of innovative products.</li><li>
Drive Product Development: Collaborate with a team of world-class engineers and designers to drive product development and ensure high-quality outcomes.</li><li>
Integrate Research into Product Requirements: Incorporate usability studies, research, and market analysis into product requirements to enhance user satisfaction and product effectiveness.</li><li>
Define and Analyze Success Metrics: Establish and analyze key metrics to measure the success and impact of products.</li><li>
Navigate healthcare regulatory and compliance considerations while maintaining velocity.</li><li>
Understand Strategic and Competitive Position: Deliver industry-leading products by understanding Uber's strategic and competitive positioning.</li><li>
Maximize Efficiency in Dynamic Environments: Ensure maximum efficiency in a constantly evolving environment where fluid processes and creative solutions are essential.</li><li>
Collaborate and Build Alignment: Work with internal and external stakeholders to build alignment across the organization while navigating ambiguous problem areas.</li></ul><br>
- Basic Qualifications -<br>
<ul><li>
Minimum of 3+ years of Product Management experience developing world-class applications.</li><li>
Experience working in a metrics and experimentation-driven organization.</li><li>
Strong customer empathy, and the ability to blend user research with data to create a prioritized product roadmap.</li><li>
Passion for Uber's mission and the company's hybrid technology &amp; operations nature.</li><li>
An undergraduate degree or equivalent in computer science or a quantitative domain. Preferred Masters in Computer Science or Business Administration.</li><li>
Exceptional communication skills, both within your team and with leadership and partners.</li></ul><br>
- Preferred Qualifications -<br>
<ul><li>
Preferred Masters in Business Administration.</li><li>
Comfort navigating compliance, regulatory, or enterprise stakeholder environments</li><li>
Product Management experience in enterprise, marketplace, logistics or healthcare</li></ul><br>
<br>
<br>
<br>
For San Francisco, CA-based roles: The base salary range for this role is USD$161,000 per year - USD$179,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award &amp; other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.</div>

Product Manager, Uber Health

Hayden AI

<div>
 <strong>
  About Us
  <br/>
  <br/>
 </strong>
 At Hayden AI, we are on a mission to harness the power of computer vision to transform the way transit systems and other government agencies address real-world challenges.
 <br/>
 <br/>
 From bus lane and bus stop enforcement to transportation optimization technologies and beyond, our innovative mobile perception system empowers our clients to accelerate transit, enhance street safety, and drive toward a sustainable future.
 <br/>
 <br/>
 <strong>
  Job Title:
 </strong>
 Machine Learning Operations Engineer
 <br/>
 <br/>
 <strong>
  Company:
 </strong>
 Hayden AI Technologies, Inc.
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 460 Bryant Street, Suite 100, San Francisco, CA 94107
 <br/>
 <br/>
 <strong>
  Position Duties
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Optimize orchestration processes to ensure efficient deployment and management of AI models.
  </li>
  <li>
   Implement cost-saving strategies to minimize infrastructure expenses while maximizing performance.
  </li>
  <li>
   Upgrade throughput to enhance scalability and responsiveness of AI systems.
  </li>
  <li>
   Collaborate with cross-functional teams to identify bottlenecks and implement solutions to improve workflow efficiency.
  </li>
  <li>
   Ship new features and updates rapidly while maintaining high levels of quality and reliability.
  </li>
  <li>
   Deploy and monitor machine learning models produced by deep learning engineers.
  </li>
  <li>
   Design, deploy, and maintain performant and scalable processes for data acquisition and manipulation to enhance dataset accessibility.
  </li>
  <li>
   Participate actively in the team's software development process, including design reviews, code reviews, and brainstorming sessions.
  </li>
  <li>
   Maintain accurate and updated software development documentation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Degree Requirements
  <br/>
  <br/>
 </strong>
 Bachelor of Science or Engineering degree or a foreign equivalent in Robotics, Machine Learning, Computer Science, Electrical Engineering, Electronics and Telecommunication Engineering, or a related field.
 <br/>
 <br/>
 <strong>
  Experience Requirement
  <br/>
  <br/>
 </strong>
 One (1) year of work experience in the job offered or as a Deep Learning Engineer, Perception Engineer II, MLOps, Research Engineer II, Machine Learning, Computer Vision Intern, or another related deep learning engineer role.
 <br/>
 <br/>
 <strong>
  Other Special Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   One (1) year of work experience with all of the following:
  </li>
  <ul>
   <li>
    Deploying real-world applied computer vision (including deep learning models) on edge devices
   </li>
   <li>
    Python programming and software design
   </li>
   <li>
    C++
   </li>
   <li>
    Software development tools and libraries including PyTorch, OpenCV, TensorFlow, MLflow
   </li>
   <li>
    Automated data annotation
   </li>
   <li>
    Distributed training in the cloud
   </li>
   <li>
    Deploying and managing GPU clusters for ML pipelines and workflows
    <br/>
   </li>
  </ul>
 </ul>
 <strong>
  Rate of Pay:
 </strong>
 $135,699.00 to $190,000.00 per year
 <br/>
 <br/>
 <strong>
  Location of Position and Interview:
  <br/>
  <br/>
 </strong>
 Hayden AI Technologies, Inc.
 <br/>
 <br/>
 460 Bryant Street, Suite 100
 <br/>
 <br/>
 San Francisco, CA 94107
 <br/>
 <br/>
 <strong>
  Applicants Should Submit Resumes To
  <br/>
  <br/>
 </strong>
 Janet Le-Mcintosh
 <br/>
 <br/>
 janet.le@hayden.ai
 <br/>
 <br/>
 Hayden AI Technologies, Inc.
 <br/>
 <br/>
 460 Bryant Street, Suite 100
 <br/>
 <br/>
 San Francisco, CA 94107
</div>


Machine Learning Operations Engineer

NuAxis Innovations

<div><div><p><b>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.</b></p><p><b>
Technology is our Passion. People are our Purpose.</b></p><p>
Grow with us! As a growing business, every NuAxis Innovations employee impacts the success and direction of this company. We all share a true passion for technology and enjoy working together to develop solutions, share ideas, and exchange knowledge. At NuAxis Innovations, we celebrate diversity and the unique perspective each team member brings to his/her job, team, and community. We are currently seeking a talented and motivated <b>Tier II Service Desk Specialist</b><b> </b>for a Full-Time position in Kansas City, MO.</p><p><b>
Job Summary:</b></p><p>
The <b>Tier II Service Desk Specialist</b> must possess and apply expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. The <b>Tier II Service Desk Specialist</b> is required to meet contract Service Level Agreements (SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) and Knowledge Base Articles (KBAs), but may also be called to perform additional activities, developing methodology and presenting solutions to problems. Must contribute to deliverables and performance metrics where applicable.</p><p><b>
Essential Functions:</b></p><ul><li>
Responds to and diagnoses problems through discussion with users and hands-on assistance.</li><li>
Provides on-site support to end-users on a variety of issues.</li><li>
During remote support periods, receive customer calls, emails, and self-generated tickets to initiate tickets, troubleshoot, and resolve incidents and requests.</li><li>
Identifies, researches, and resolves technical problems.</li><li>
Responds to tickets assigned by Tier 1.</li><li>
Ensures all assigned tickets are updated and moving towards a successful resolution in a manner that meets or exceeds SLAs.</li><li>
Documents, tracks, and monitors tickets to ensure a timely resolution.</li><li>
Provides second-tier support to users&rsquo; applications or hardware issues.</li><li>
Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.</li><li>
Simulates or recreates user problems to resolve operating difficulties.</li><li>
Recommends systems modifications to reduce user problems.</li><li>
Performs Moves, Adds, and Changes (MAC)</li></ul><p><b>
Support-Incident Management:</b> Provide impact- and priority-based Incident categorization in order to track the progress of all incidents and restore degraded or disrupted services as quickly as possible:</p><ul><li>
Escalate tickets based on expertise and appropriate group membership</li><li>
Answer customer telephone calls and emails to the SD in accordance with the applicable SLAs during Normal Working Hours</li><li>
Monitor voicemails and emails left for the SD</li><li>
Log Incidents and Service Requests into the ITSM.</li><li>
Ensure that all Incidents are promptly and accurately documented in ITSM so that up-to-date information is available at all times. Track Incident from the first report to remediation</li><li>
Perform initial diagnosis and analysis of Incidents and provide immediate resolution and recovery if possible.</li><li>
Use remote control tools to assist and resolve customer Incidents as initial resolution, providing warm handoff escalation of Incidents that cannot be immediately resolved</li><li>
Escalate tickets as required by the applicable Service Level Agreements (SLAs)</li><li>
Communicate system outages in accordance with established standardized operating procedures (SOP) to appropriate government points of contact and Users using government-provided tools and communication methods and continue ongoing communications until the Incident has been resolved and all services have been restored</li><li>
Follow-up on resolved Incidents to check the quality, get customer concurrence of incident closure, and report customer satisfaction</li><li>
Work with Operational and other teams to ensure final summary, review. analysis, resolution, and lessons learned are documented in Incident Reports for all major Incidents and unplanned service outages and submitted in writing to government management</li><li>
Establish (or update existing ones) and maintain data in the Known Error Database (KEDB); document workarounds and generate known to error sub-processes to facilitate quicker diagnosis and resolution for future Incidents</li><li>
Proactively monitor Automated Call Distribution (ACD) calls, Incidents, and Service Request workflows, processes, and queues to immediately identify and address performance issues that will impact the delivery of services to Users</li><li>
Ensure non-IT requests are properly routed to appropriate support organizations.</li></ul><p><b><br>
Ticket Updates: </b>Update or ensure that all tickets are updated in a manner that meets the applicable SLAs:</p><ul><li>
Update tickets by adding work log information as required by the applicable SLAs</li><li>
Monitor status of all open tickets and escalate as required</li><li>
Coordinate resolution with other internal and external teams, as appropriate</li><li>
Check the assigned tickets queue on regular basis throughout the NWH</li><li>
Provide advice and guidance to the Users regarding restoration of interrupted service</li><li>
Verify ticket resolution with the User</li><li>
Provide advice and guidance to Users regarding restoration of interrupted service</li></ul><p><b><br>
Ticket Closure:</b> No ticket can be closed without concurrence from the User that the ticket has, in fact, been fully resolved and that the service has been restored. When an issue is resolved, change the status of the ticket to &quot;Resolved&quot;. Follow up periodically to verify the service meets client expectations; close when completed.</p><p><b>
Incident Handling and Management:</b> Assume responsibility for resolving Incidents in a manner that meets or exceeds the applicable SLAs and OLAs. Escalate and/or seek assistance if other support teams are not being responsive to requests for assistance. Maintain the status of all open tickets in a manner that meets the SLAs and OLAs.</p><p><b>
Problem Handling and Management:</b> Continuously review Incident data as well as other sources of information to identify trends that may lead to the discovery of a common cause of incoming incidents. When such a cause is determined, create a Problem ticket and link all related Incident tickets to it. Upon resolution of the Problem ticket, update all related Incident tickets.</p><p><b>
Education/Certification:</b> Must have (or be willing to obtain within 90 days as a condition of employment):</p><ul><li>
Current Microsoft Certified exam qualifying as a Microsoft Office Specialist for Office 2007 or later</li><li>
Certifications CompTIA A+ or security +</li><li>
Help Desk Institute's HDI certification</li><li>
Customer Service Representative Certification</li></ul><p><b><br>
Experience:</b> At least 2 years of current experience in participating in a desk-side support environment.</p><p><b>
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!</b></p><p><b>
Our Profile:</b></p><p>
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. <b>Learn More</b><b>.</b></p><p>
NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. <b>Learn More</b> about our Benefits and Culture!</p><p>
#NAI #DICE</p></div></div><p></p>

Tier II Service Desk Specialist

Fifth Third Bank

<div><div>Make banking a Fifth Third better&reg;<br>
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.</div><div></div><div>
GENERAL FUNCTION:</div><div>
The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.</div><div></div><div>
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.</div><div></div><div>
ESSENTIAL DUTIES &amp; RESPONSIBILITIES:</div><ul><li>
Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate</li><li>
Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice</li><li>
Maintain working knowledge of products, services, and processes offered</li><li>
Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved</li><li>
Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs</li><li>
Provide customer support needed reinforcing the value of current and new technology</li><li>
Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp</li><li>
Other duties as assigned</li></ul><div></div><div>
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:</div><ul><li>
High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience</li><li>
Experience in a sales environment required; experience in financial industry a plus</li><li>
Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships</li><li>
Ability to professionally represent Fifth Third Bank in verbal and written communication</li><li>
Capable of analyzing credit and financial information</li><li>
Exhibits business acumen</li><li>
Demonstrated ability in making sound decisions</li><li>
This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position</li></ul><div></div><div>
WORKING CONDITIONS:</div><ul><li>
Normal office environment</li><li>
Extended viewing of computer screens</li><li>
Periodic travel within the Bancorp footprint to attend meetings and/or training</li></ul>
Personal Banker II<div></div>
Total Base Pay Range 44,300.00 - 73,000.00 USD Annual<div></div><div>
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.</div><div></div><div>
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.</div><div></div><div>
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: <div>https://www.53.com/content/fifth-third/en/careers/benefits.html</div> or by consulting with your talent acquisition partner.</div><div></div>
LOCATION - Burlingame, California 94010<div></div><div>
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes &ndash; no matter how they are submitted &ndash; will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.</div><div></div><div>
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.</div></div><div></div>

Personal Banker II

<p></p><div><div><div><div><p><b>This is an on-site position</b><br>
<br>
Applies skills as a seasoned clinical applications professional to projects of medium size at all levels of complexity, or portions of large projects.</p>
Under general supervision of the Clinical Communications Lead, this position is responsible for providing supervision and technical assistance in the development and support of clinical communications primarily at UCSF and its clinics including BCH Oakland Campuses. This position will work closely with various teams in order provide best in class service to Voalte users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants. This position will be a primary contact with our field services group and directly assist them with hardware. This is a hybrid onsite position with onsite days to be 5 days Mon-Fri unless otherwise approved by supervisor. Position is responsible for complex assignments that are small to significantly sized, that require independence, decision making, project management, and judgment levels beyond that of Programmer/Analyst II. Analysis of situations or data requires an in-depth evaluation of various factors. Incumbent will exercise judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criterion for obtaining results.<br>
<br>
This position will work closely with various teams in order to provide best in class service to Voalte users; interacts with clinical and business customers, as well as various IT groups, external departments, and outside vendors and consultants. This position will be a primary contact with our field services group and directly assist them with hardware.<br>
<ul><li>
Assist with resolving/troubleshooting issues (help pull log files, replicate, document).</li><li>
Assist with escalations to the appropriate Customer or vendor contact.</li><li>
Assist with escalation of issues regarding network or servers to the appropriate customer contact.</li><li>
Track and trend Clinical Communications issues to institute process improvements where possible to reduce issue escalations.</li><li>
Support new project development, including systems analysis, planning and preparation, testing and implementation and client coordination as needed.</li><li>
Develop, support and maintain systems documentation and procedures as needed and provide training to other IT staff and user clients as appropriate.</li><li>
Coordinate interactions and activities of vendors, both on-site and off-site as related to systems or areas supported.</li><li>
Assign, plan, manage and complete tasks with minimal supervision and coordinate multiple assignments concurrently.</li><li>
Coordinate and participate directly in the support of infrastructural applications, including</li><li>
Troubleshoot problems end-to-end, identifying potential root cause, coordinating service/support between Clinical Engineering, IT, Network support, server support, medical device vendors, MDI application vendor and Apex application support.</li><li>
Work with IT to coordinate security management process including risk and vulnerability analysis and related documentation associated with interconnected/integrated medical systems</li><li>
Work with clinical and application stakeholders in developing specifications for new interfaces.</li><li>
Test and provide quality control for implementation of patches, upgrades, and interfaces.</li><li>
Meet weekly with the Clinical Communication team lead to prioritize workload</li><li>
All other duties as may be assigned.</li></ul><p><br>
The final salary and offer components are subject to additional approvals based on UC policy.</p><p>
Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.</p><p>
The salary range for this position is $101,300 - $216,700 (Annual Rate).</p><p>
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html</p></div>
</div><div><p><b>Department Description</b></p>
<div>Health IT is responsible for all aspects of the clinical and business software applications of UCSF Health hospitals, practices, affiliates, and community partners. This includes the Electronic Health Record (APeX), which supports the clinical, revenue cycle, and clinical operational functions of the health system and its affiliates, and approximately 95 other software applications involved in patient care and operations.<br>
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Incumbent must be able to adhere and emulate Clinical Systems and Health Informatics culture and core values as stated below:<br>
<br>
<b>&ldquo;People First:</b> Patients are healthier and families happier with Clinical Systems to support them. Our solutions enable providers and staff to pioneer care, train the next generation of clinical leaders, and secure UCSF&rsquo;s future. We use talent, creativity, and diverse skillsets to tackle tough problems. We strive to be proactive, and make time to innovate, appreciate and connect. When something big is needed, we deliver.<br>
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The Clinical Communication group has responsibility for clinical communications, nurse call, and middleware, among others.<br>
<br>
<b>Clinical Systems Core Values include:</b><br>
<br>
<b>Judgment:</b> Makes wise decisions, identifies root causes, thinks strategically, and prioritizes what to do now and what can be improved later.<br>
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<b>Communication</b>: Listens well, is concise and articulate in speech and writing, treats people with respect independent of their status, and maintains calm poise in stressful situations.<br>
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<b>Impact:</b> Accomplishes amazing amounts of important work, colleagues can rely upon you, focuses on results,<br>
exhibits bias-to-action, and avoids analysis-paralysis<br>
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<b>Innovation:</b> Finds practical solutions to hard problems, suggests better approaches and new ideas that prove useful, and stays nimble by minimizing complexity and finding time to simplify.<br>
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<b>Collaboration: </b>Understands that work cannot be accomplished solely as an individual contributor; works through others to develop holistic solutions that meet our customer needs and the goals of the organization.</div>
</div><div><p><b>Required Qualifications</b></p>
<div><ul><li>Bachelor's degree in health care information technology, computer science, or related area, and/or equivalent combination of experience/training.</li><li>
Minimum 3 years relevant work experience</li><li>
Knowledge of JAMF and/or ability to become proficient at using the MDM</li><li>
Experience supporting and troubleshooting computer hardware and software in healthcare, preferably with nursing point of care solutions.</li><li>
Understanding and knowledge of clinical workflows, applicable to the functionality and capability of Nurse Call systems and integrated devices.</li><li>
Strong problem-resolution skills, with the ability to quickly diagnose problems, and develop, test, and implement appropriate and effective solutions in a timely manner.</li><li>
Strong interpersonal skills, with the ability to effectively train, support, and work collaboratively with users of clinical information systems at all professional and technical levels.</li><li>
Detail-oriented, with proven organizational skills and the ability to effectively manage time, prioritize tasks, and see projects through to completion on deadline.</li><li>
Strong written and verbal communication skills, with the ability to convey technical information and instructions to all levels of clinical applications users in a specific, clear, and concise manner.</li><li>
Strong analytical skills and knowledge in documentation and reporting, with the ability to design and execute tests, analyze system performance data, and produce substantive reports and analyses.</li><li>
Ability to work with senior staff and managers, serving as a technical resource and providing advice and counsel on issues of functionality, efficiency, cost-effectiveness, policy, and performance.</li></ul></div>
</div><div><p><b>Preferred Qualifications</b></p>
<div><ul><li>Broad and / or in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s). Knowledge of systems and functions, including design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation.</li><li>
At least 2 years of experience in a highly regulated clinical healthcare environment.</li><li>
Working knowledge of Clinical Communications Systems</li><li>
Working knowledge of middleware systems</li></ul></div>
</div><div><p><b>About UCSF</b></p>
<div>At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what&rsquo;s possible for the patients we serve &ndash; a promise we share with the professionals who make up our team.
<br>
<br>
Consistently ranked among the top 10 hospitals nationwide by U.S. News &amp; World Report &ndash; UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.</div>
</div><div><p><b>Pride Values</b></p>
<div>UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence &ndash; also known as our PRIDE values.
<br>
<br>
In addition to our PRIDE values, UCSF is committed to equity &ndash; both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu
<br>
<br>
Join us to find a rewarding career contributing to improving healthcare worldwide.</div>
</div><div><p><b>Equal Employment Opportunity</b></p>
<div>The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.</div>
</div><div><p><b>Organization</b></p>
<div>Health</div>
</div><div><p><b>Job Code and Payroll Title</b></p>
<div>005367 CLIN APPLICATIONS PROFL 3 HX
</div></div><div><p><b>Job Category</b></p>
<div>Clinical Systems / IT Professionals
</div></div><div><p><b>Bargaining Unit</b></p>
<div>University Professional and Technical Employees - Health Care Professionals Unit (UPTE-HX)
</div></div><div><p><b>Employee Class</b></p>
<div>Career</div>
</div><div><p><b>Percentage</b></p>
<div>100%</div>
</div><div><p><b>Location</b></p>
<div>San Francisco, CA
</div></div><div><p><b>Campus</b></p>
<div>Mission Center Building (SF)
</div></div><div><p><b>Work Style</b></p>
<div>Fully On-Site</div>
</div><div><p><b>Shift</b></p>
<div>Days</div>
</div><div><p><b>Shift Length</b></p>
<div>8 Hours
</div></div><div><p><b>Additional Shift Details</b></p>
<div>Monday - Friday</div></div></div></div><div></div>

Clinical Communications Analyst

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