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case management manager

Ring of Hope - Chicago

Overview:Ring of Hope&rsquo;s Workforce Case Manager supports individuals in our workforce development programs, helping them to achieve career and personal growth. This part-time role involves providing one-on-one guidance, resource navigation, and case management services to empower participants in overcoming employment barriers and building stable careers. The Workforce Case Manager will play a critical role in supporting participants&rsquo; journey to self-sufficiency and long-term success.Responsibilities:<ul><li>Conduct individual assessments to understand participants&rsquo; strengths, skills, and career goals.</li><li>Develop personalized action plans to address employment barriers and support career advancement.</li><li>Provide ongoing case management, including tracking participant progress and coordinating supportive services, such as job training, resume building, and interview preparation.</li><li>Connect participants with relevant community resources, including housing, childcare, and transportation services, to ensure holistic support.</li><li>Work closely with the workforce recruitment team to identify job placement opportunities and monitor participant job performance.</li><li>Maintain detailed records of participant progress and outcomes, ensuring confidentiality and adherence to program policies.</li></ul>Qualifications:<ul><li>Experience in social work or case management.</li><li>Strong interpersonal and problem-solving skills.</li><li>Ability to handle sensitive information and maintain confidentiality.</li><li>Knowledge of community resources and services.</li></ul>If you&rsquo;re passionate about supporting individuals in their journey to employment and self-sufficiency, please send your resume and cover letter to . We look forward to welcoming a dedicated and compassionate individual to our team at The Ring of Hope!Pay: $20.00 per hourBenefits:<ul><li>403(b)</li><li>Paid time off</li></ul>Work Location: In person

Workforce Case Manager

Sarah's Circle

<div>Description:

Position Title: Rapid Rehousing Case Manager
Supervised By: Rapid Rehousing Program Manager
Status: Full Time, Non-exempt
Wage: $25.60 - 27.15/hr (approx. $50,000 - $53,000/year). If bilingual English/Spanish, employee is eligible for additional $1/hr. (approx. $1950/year) for providing Spanish translation services (must pass on-site language assessment).
*We offer staff free, on-the-clock clinical supervision hours towards LCSW certification. Participation is limited based on supervisor availability. Inquire if interested.*
Location: We are currently hiring for a hybrid position based at our Uptown location, with travel to off-site locations as needed. A reliable vehicle is required for the hybrid role. **Note: Hybrid Case Managers are required to work fully on-site for the first three months of employment**
Work Schedule: The typical work schedule is 9:00AM - 5:00PM, Monday - Friday. Occasional flexibility may be needed to accommodate client meetings during evenings or other non-standard hours.
About us: Sarah's Circle is a non-profit organization located in Uptown working to end homelessness for women in Chicago since 1979. We provide women a full continuum of services, including housing, life necessities, and supportive services, to help them permanently end their homelessness.
Summary
Rapid Rehousing (RRH) Case Managers provide intensive case management for clients placed in temporary apartments seeking permanent housing. Case Managers assist individuals with identifying barriers to housing stability and engage in goal planning that aims to link individuals to the resources and skills that they need in order to achieve long-term housing stability. This person is responsible for fostering a safe and trauma informed environment and must have experience working with mental illnesses and substance abuse disorders. Most importantly, case managers have a passion for working with individuals experiencing homelessness in our community. This position requires a significant amount of record-keeping and documentation of services which must be completed within a timely manner, including data entry in HMIS. Adequate transportation needed for travel to conduct home visits, inspections, move-ins, etc.
Responsibilities<ul><li>
Intensive Case Management: Conduct initial assessment and screening to all potential clients to determine eligibility.</li><li>
Service Planning: Utilize diversion skills to help those at risk of homelessness to identify immediate alternate housing arrangements, connecting them with needed resources, and identifying strengths and personal resources.</li><li>
Utilize all relevant resources (outside agencies, social support, budget assistance, etc.) to avoid eviction as much as possible.</li><li>
Assist clients as advocates for benefits, housing needs to include evictions, landlord negotiations and access to community resources.</li><li>
Coordinate access to services for clients with mental or physical health challenges, including accompaniment to appointments when necessary and facilitating connection to internal clinical services and external health providers.</li><li>
Assist in development of positive working relationships with other agencies serving those at risk of homelessness.</li><li>
Work with each client to develop and/or strengthen their Housing Stability Plan according to individual goals and objectives</li><li>
Maintain contact with all housing clients on a scheduled basis, appropriate to their particular status and needs</li><li>
Ensure that client interactions are person-centered, goal-focused and reflect each client&rsquo;s goal plan</li><li>
Build professional relationships with clients, providers, and community partners</li><li>
Provide clients training in the areas of personal hygiene, accessing community resources, medical adherence, household management or other needs as outlined in the client&rsquo;s goal plan</li><li>
Exercise patience, understanding, and concern for each client&rsquo;s well-being, safety, development, and enjoyment of life</li><li>
Make referrals to supportive services in our community as appropriate and support client in navigating this process</li><li>
Facilitate and assist with client move-in/out process</li><li>
Effectively use HUD tools and ensure compliance with data standards and record-keeping as required by HUD</li><li>
Perform annual re-certifications and inspections for each client and accurately update files as necessary. Perform regular recertifications and monthly inspections.</li><li>
Communicate effectively in oral and written forms with clients, coworkers, supervisor, and service providers in the community</li><li>
Receive referrals for individuals experiencing homelessness through the Expedited Housing Initiative
</li><li>Orient participants regarding the housing process and the rights and responsibilities of tenancy
</li><li>Assist the household in scheduling and travelling to appointments, unit viewings, and lease signing. Accompany the household for housing-related appointments/intakes as necessary</li><li>
Review and explain lease and other housing documents with household</li><li>
Assist households with applying or updating applications for subsidized housing such as senior housing as appropriate</li><li>
Develop rapport and positive working relationships with participants, including those who may be reluctant to engage
</li><li>Assist participants with accessing resources to meet immediate needs</li><li>
Collaborate with?housing providers?to learn what documents are needed to be housed and?help household obtain documents, as current conditions allow</li><li>
Utilize motivational interviewing and harm reduction strategies to support movement toward housing placement and to assist participants in resolving ambivalence about housing opportunities
</li><li>Attend and participate actively in all Accelerated Moving Events
</li><li>Ensure timely documentation of all client interaction and services and maintain accurate paperwork/reports</li><li>
Input accurate and complete data for all clients into HMIS and internal reports</li><li>
Ensure proper vouchering for participant rents</li></ul>
Other<ul><li>
Attend staff meetings, training, supervisory meetings, and Sarah&rsquo;s Circle events as instructed by supervisor</li><li>
Maintain current knowledge base by participating in educational or training opportunities, reading relevant publications, and maintaining professional networks</li><li>
Perform other duties, as assigned by supervisor</li></ul>
Competencies<ul><li>
Dependability: able to work independently, submits accurate documentation, and seeks guidance when needed.</li><li>
Teamwork: establishes collaborative relationships with staff and volunteers, provides leadership when appropriate</li><li>
Receptiveness: accepts feedback, takes ownership of responsibilities, and identifies areas of growth</li><li>
Interpersonal Skills: communicates clearly (both written and verbally), seeks solutions, and demonstrates flexibility</li><li>
Integrity: keeps sensitive information confidential and adheres to personnel policies</li><li>
Initiative: brings questions to supervisor and seeks opportunities for further development</li></ul>
Requirements:

Qualifications
Education &amp; Skills<ul><li>
Bachelor&rsquo;s degree in psychology, social work, or related social service field preferred</li><li>
Bilingual English/Spanish preferred</li></ul>
Job Experience &amp; Requirements<ul><li>
Experience working with individuals experiencing homelessness, severe mental illness, and/or individuals with a history of trauma required.</li><li>
Previous case management experience highly preferred, ideally within the homeless services sector</li></ul>
Additional Requirements<ul><li>
Possess or maintain reliable access to transportation for local travel to multiple sites (mileage reimbursement is provided). Vehicle must be operated with adequate Liability Insurance and valid driver&rsquo;s license.</li><li>
Must obtain live HMIS credentials within 45 calendar days of hire</li><li>
Sarah&rsquo;s Circle housing programs operate 24-hours a day, 7 days a week. This position requires occasional flexibility to meet with clients during evenings and weekends.</li><li>
Case managers deliver household items to clients which requires lifting boxes of up to approximately 40 pounds.</li><li>
Ability to perform physical activities that require considerable use of arms and legs and moving the whole body, such as climbing, lifting, balancing, walking, stooping and handling materials</li><li>
Follow Occupational Safety and Health Administration (OSHA) through administrative updates compliant with federal law</li></ul></div>

Rapid Rehousing Case Manager

Sinai Chicago

<div>Sinai Health System (SHS) is one the largest private safety net healthcare systems in Illinois. SHS includes Mount Sinai Hospital, Schwab Rehabilitation Hospital, Holy Cross Hospital, Sinai Children's Hospital, Sinai Medical Group, Sinai Community Institute, and Sinai Urban Health Institute and employs approximately 4000 individuals. For nearly 100 years, the organization's mission has been to improve the health of the individuals and the communities we serve.
Called Chicago's &quot;safety-net giant,&quot; Sinai Health System's merger with Holy Cross Hospital in 2013 created a unique Jewish-Catholic partnership united in a mission to bring quality, compassionate health care and social services to some of Chicago's most economically challenged communities. Even before the Affordable Care Act, Sinai's institutions emphasized community wellness by focusing on economic and social disparities that impact health. Today, there are 1.5 million Chicagoans in Sinai's service area.
 Background:
The Clinical Nurse Coordinator Cath Lab role on the Inpatient Nursing Units is a critical position designed to assist the Nurse Manager/Director in providing administrative and critical leadership; presents self as a dedicated healthcare professional, patient advocate, mentor, clinical resource, and leader.
The Clinical Nurse Coordinator role is essential in improving the patient experience on the units as well as elevating quality of care delivery and patient safety. Under the direction of the Nurse Manager/Director, assists with orientation and training for new employees, ensures compliance with all regulatory agencies by enforcing policy and procedures, and improves patient throughput.
In the absence or at the direction of the Nurse Manager/Director, the Clinical Nurse Coordinator will maintain the operational and clinical aspects of the unit.
Responsibilities include, but are not limited to staff management and development, appropriate staffing, patient flow/throughput, quality, patient safety, and patient experience.
The Clinical Nurse Coordinator is expected to communicate and collaborate with patients, families, physicians, and all other healthcare professionals to meet optimum outcomes.
The Clinical Nurse Coordinator works as needed providing direct line care to patients and enters into staffing as needed. This role is staffed for both day and night shifts and is required to provide leadership outside of regular business hours. This position also works rotating weekends and holidays. This position reports to nurse manager/director and provides supervision to unit staff
MINIMUM EDUCATION:
<ul><li>BSN PREFERRED</li>
</ul>
MINIMUM WORK EXPERIENCE:
<ul><li>3-5 years current clinical nursing background required.</li>
<li>Five (5) of progressive clinical experience to include Acute Care Cardiac Nursing, Acute Care Telemetry, Critical Care/Emergency Room Nursing, Case Management, Charge Nurse/House Supervision, or Transfer Center experience.</li>
</ul>
KNOWLEDGE &amp; SKILLS:
<ul><li>Progressive track record of leadership responsibilities.</li></ul> 

REQUIRED LICENSES, CERTIFICATES, REGISTRATIONS:
<ul><li>Registered Nurse (RN) with a valid Illinois license</li></ul> 
 
Location: SHS &middot; MSH MSH CATH LAB 
Schedule: Full Time, Varied Shifts, 7:30am-4pm, 8:30am-5pm,9:30am-6pm, call</div>

Clinical RN Coordinator-CATH LAB

Rush University Medical Center

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Patient Access
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr. (9:30:00 AM - 6:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $17.63 - $27.77 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
The Admissions Registration Specialist I is responsible for reviewing patient registration for all types of admissions and elective procedures to ensure patient and guarantor demographic and insurance information is complete and current with each patient visit. The Admissions Registration Specialist I will assist patients with understanding their insurance options and collecting patient financial responsibilities. The Admissions Registration Specialist I will perform all functions in a courteous and respectful manner, advocating for the patient&rsquo;s best interest and wellbeing. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
<div>Other information:
 
Required Job Qualifications:
 
<ul><li>High school graduate or equivalent.
</li><li>0-1 year of experience
</li><li>Must have a basic understanding of the core Microsoft suite offerings (Word, PowerPoint, Excel).
</li><li>Excellent communication and outstanding customer service and listing skills.
</li><li>Basic keyboarding skills
</li><li>Critical thinking, sound judgment and strong problem-solving skills essential
</li><li>Team oriented, open minded, flexible, and willing to learn
</li><li>Strong attention to detail and accuracy required
</li><li>Ability to prioritize and function effectively, efficiently, and accurately in a multi-tasking complex, fast paced and challenging department.
</li><li>Ability to follow oral and written instructions and established procedures
</li><li>Ability to function independently and manage own time and work tasks
</li><li>Ability to maintain accuracy and consistency
</li><li>Ability to maintain confidentiality
</li></ul> 
Preferred Job Qualifications:
 
<ul><li>Associates Degree in Accounting or Business Administration
</li><li>Experience within a hospital or clinic environment, a health insurance company, managed care organization or other health care financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service.
</li><li>Knowledge of insurance and governmental programs, regulations, and billing processes e.g., Medicare, Medicaid, Social Security Disability, Champus, Supplemental Security Income Disability, etc., managed care contracts and coordination of benefits is highly desired.
</li><li>Working knowledge of medical terminology and anatomy and physiology is preferable.
</li></ul> 
Physical Demands:
 
 
Competencies:
 
 
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. 
 
</div>Responsibilities:
 
With a high degree of accuracy collects, verifies and enters into Epic the patient's demographic, employer, financial, emergency contact, insurance, subscriber and case-specific information, such as referring physician and diagnosis.
 
2. Consistently has patient sign and scan all necessary documents for completion of the admission process; consent, ID, insurance card, MIMS, OBS, COB, etc.
 
3. Consistently and accurately obtains and interpret the patient's insurance benefits and possess the ability to communicate this information accurately to the patient and co-workers.
 
4. Has the ability to determine the patient's financial obligation and communicate this information accurately and with respect to the patient.
 
5. Performs registration functions consistent with Federal, State and Local regulatory agencies and payer requirements, and organizational policies and procedures, including HIPAA privacy and security Regulations, as well as JACHO.
 
6. Upon decision of patient&rsquo;s admission, has the knowledge and skill to perform the admission notification (NOA) process which is a required communication with the patient&rsquo;s payer to ensure that the payment for patient&rsquo;s inpatient stay is secured.
 
7. Appropriately informs the patients of hospital policies that govern the revenue cycle. Minimizes the potential financial risk of patients accounts by discussing with the patient and/or guarantor their financial responsibility for upcoming visits/procedures, past due balances and referral requirements. Offers options and negotiates acceptable resolution of estimated patient balance.
 
8. Receives and properly responds to, or directs telephone inquiries from patients, payers, physicians and their staff, internal department and other persons and entities.
 
9.. Ability to exercise good customer service skills when communicating with both our patients as well as our internal customers. Able to find resolution within the phone interaction satisfactory to the caller and/or having the knowledge when to escalate to their supervisor.
 
10. Interacts and collaborates with numerous departments to resolve issues while also analyzing necessary information that will ensure hospital reimbursement.
 
11. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Rush University Medical Center&rsquo;s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical, and professional behavior. Guards to assure that HIPAA confidential medical information is protected
 
12. Attends regular EPIC training sessions or other sessions conducted for the benefit of associates involved in the Admitting functions.
 
13. Other duties as needed and assigned by the supervisor/manager. 
 
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Admission Registration Specialist 1

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: RUSH Supply Chain RUMC Staff
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (6:00:00 AM - 2:30:00 AM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $18.87 - $29.73 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
An inventory control analyst is responsible for supporting supply management in all assigned areas, which can be inclusive of acute, non-acute and lab locations. This role involves the planning, physical build, and sustainment of Kanban inventory locations across the organization. Depending on assigned locations, analyst may also be responsible for all replenishment activities. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
Responsibilities: 
 
<ul><li>Work alongside acute, non-acute, and lab clinicians to design and implement a Kanban inventory management model.
</li><li>Responsible for replenishing assigned Kanban locations
</li><li>Responsible for maintaining and updating assigned Kanban locations as it relates to conversions, new item additions, and/or the removal of product
</li><li>Use supply forecasting methods to help understand location demand
</li><li>Collect and analyze monthly usage to help determine trends and opportunities for improvement
</li><li>Create standard work that can be used as a baseline for department training and continuous improvement activities
</li><li>Perform routine audits to ensure standard work is being followed8. Create purchase orders (i.e., racking, bins, label holders, etc.) using ERP-Infor/Lawson
</li><li>Work closely with the operations, clinical, and procurement teams to identify item standardization opportunities.
</li></ul>Required Job Qualifications: 
 
<ul><li>High School diploma or GED equivalent.
</li><li>Must have valid IL driver's license.
</li><li>At least one year work experience in a related healthcare or service industry field.
</li><li>Ability to plan daily personal time management and long-term strategies through fiscal budget year activities.
</li><li>Ability to analyze, compose and articulate business opportunities and recommend best proactive outcomes for location Inventory.
</li><li>Prior experience with data inquiry, data entry and P.C. operations.
</li><li>Requires sound math and inquisitive skills resolving system[s] and inventory related issues.
</li><li>One year work experience in a related healthcare or service industry field.
</li><li>Strong communication and organizational skills. Ability to communicate effectively and exhibit good oral and written skills.
</li><li>Ability to plan daily personal time management and long-term strategies through fiscal budget year activities.
</li><li>Ability to analyze, compose and articulate business opportunities and recommend best proactive outcomes for location Inventory.
</li><li>Prior experience with data inquiry, data entry and P.C. operations.
</li><li>Requires sound math and inquisitive skills resolving system[s] and inventory related issues.
</li>High school degree or equivalent. 
<li>
</li></ul> 
Preferred Job Qualifications:
 
&bull; Associates Degree.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Inventory Control Analyst

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: RUSH Supply Chain RUMC Staff
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (6:00:00 AM - 2:30:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $20.19 - $31.80 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
The Shared Service Sr. Inventory Control Analyst maintains Inventory Quality Control and Logistics Management in all assigned areas, which can be inclusive of acute, non-acute and lab locations. This role involves the planning, physical build, and sustainment of 2-Bin and Par Ex inventory locations across the organization. Depending on assigned locations, A Shared Service Sr. Inventory Control Analyst may also be responsible for all replenishment activities. Working in close partnership with the Supply Chain&rsquo;s Automation, Purchasing and Sourcing teams to collaborate with internal and external partners on a wide range of tasks, while executing operational business goals and meeting clinical standards of care. The responsibilities listed below are intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
Responsibilities :
<ul><li>Work alongside acute, non-acute, and lab clinicians to design and implement a 2-Bin or Par Ex inventory management model.
</li><li>Partner with Automation, IT, Par Excellence and Transformation teams on clinical site projects.
</li><li>Procure appropriate bin sizes, label color, scale types and shelving units for supply location build.
</li><li>Assist with the replenishment process at assigned 2-Bin and Par Ex commodity and specialty supply locations.
</li><li>Utilize information systems to extrapolate, record and track requisitions and purchase orders from point of issue through receipt and invoice payment.
</li><li>Perform assigned 2-Bin and Par Ex supply locations&rsquo; physical organization and systemic adjustments as it relates to item additions, conversions, deletions and par levels.
</li><li>Recognize 2-Bin and Par Ex locations&rsquo; supply trends and make educated decisions to ensure appropriate inventory levels are available.
</li><li>Compose internal and evaluate external data reports to help determine item demands and avoid supply disruptions.
</li><li>Use data sources and Microsoft applications to present findings and communicate recommendations.
</li><li>Assist in the management of item backorder status, order error reconciliation, product disposition, recall notice and substitution option.
</li><li>Make inquiries, escalate concerns and solicit responses on a variety of scenarios involving AU application, item status, Link number assignment, order expedition, substitution option, pricing reconciliation, RGA, sample request and UOM discrepancy to the appropriate coordinating areas including Finance, Purchasing, Shared Services, Sourcing and Patient Care teams.
</li><li>Establish and maintain professional relationships with Shared Services&rsquo; peers, RUMG clinical teams, preferred distributors and vendor representatives.
</li><li>Attend daily team huddles and weekly inventory meetings.
</li><li>Train Inventory Control Analysts and provide PTO coverage.
</li><li>Travel to multiple clinical off-site locations via personal vehicle and/or operating company vehicle.
</li></ul>Required Job Qualifications:
<ul><li>High school degree or equivalent.
</li><li>Four years of experience in related healthcare or service industry field required.
</li><li>Proficient with using Microsoft Office applications.
</li><li>Strong communication and organizational skills.
</li><li>Ability to communicate effectively and exhibit good oral and written skills.
</li><li>Ability to plan daily personal time management and long-term strategies through fiscal budget year activities.
</li><li>Ability to analyze, compose and articulate business opportunities and recommend best proactive outcomes for clinical site location Inventory.
</li><li>Prior experience with data inquiry, data entry and P.C. operations. Requires sound math and inquisitive skills resolving system[s] and inventory related issues.
</li>Proof of state issued driving license and inquiry of driving record. 
<li>
</li></ul> 
Preferred Job Qualifications: 
 
Associates degree, or higher preferred 
<ul><li>
</li></ul> 
Physical Demands:
 
Must be able to lift 50 or more pounds, standing/walking long periods of time.
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Shared Services Senior Inventory Analyst

RPM Living

<div>Overview:
<div>
At RPM, we&rsquo;re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.</div>
Position Summary:
<div>
The Senior Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.</div>
Responsibilities:
<ul><li>Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards</li><li>
Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR</li><li>
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs</li><li>
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity</li><li>
Assist in budget preparation and ensure adherence to approved budgets</li><li>
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item</li><li>
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues</li><li>
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards</li><li>
Provide excellent customer service while maintaining the highest standards for resident service</li><li>
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals</li><li>
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed</li><li>
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship</li></ul> 
<div></div>
Education and Experience:
<ul><li>Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience</li><li>
3 + years of related multi-family property management experience</li><li>
Strong leadership and management skills</li><li>
Team player, professional, and effective communication skills</li><li>
Proficient in Microsoft Office Suite and property management software</li></ul>
Qualifications:
<div>
Physical Requirements:</div><ul><li>
May be required to sit for extended periods of time while working at a desk</li><li>
May be required to climb stairs</li><li>
Must be able to read documents, computer screens and data</li><li>
Must be able to hear and understand verbal communications in person and over the phone or computer</li><li>
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds</li><li>
Must be able to operate a computer, keyboard, mouse and other office equipment</li></ul><div>
Work Environment:</div><ul><li>
This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements</li><li>
The office is an open setting which may include bright lights, constant noises and distractions</li><li>
A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs</li></ul><div></div><div> 
This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.</div>
Company Information:
<div>
Join RPM Living and experience exceptional benefits designed to enhance your life.</div><ul><li>
Weekly pay for all associates working onsite at an apartment community 
</li><li>
Comprehensive healthcare coverage available for all full-time, regular associates 
</li><li>
Employer-paid employee assistance, mental health, and wellness programs 
</li><li>
Ancillary benefits including critical illness, hospital indemnity, and accident insurance 
</li><li>
401(k) with robust company match 
</li><li>
Opportunities for professional development, career growth, and role-based learning plans 
</li><li>
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG) 
</li><li>
Paid time off plus floating holidays and volunteer days 
</li><li>
Discounted Perks (Costco membership, movie tickets, health &amp; wellness, entertainment &amp; travel discounts)</li></ul><div> 
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver&rsquo;s license is preferred; candidates without a license will be provided a liability waiver, as applicable</div><div></div><div> 
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.</div><div></div><div> 
RPM Living is an Equal Opportunity Employer.</div><div></div><div> 
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select &quot;Careers&quot; in the &quot;Choose a Topic&quot; dropdown menu.</div></div>

Senior Community Manager

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