case manager

apartment - maintenance supervisor Jobs in Los Angeles

apartment - maintenance supervisor

bfh case manager

bilingual ecm case manager Jobs in Los Angeles

bilingual ecm case manager

case manager (hhss - housing navigation + tenancy) Jobs in Los Angeles

case manager hhss housing navigation tenancy

Special Service for Groups, Inc- HOPICS

<div>SPECIAL SERVICE FOR GROUPS, INC.
Title: FCHN Case Manager (Bilingual) Division: HOPICS/CES &ndash; Families
FLSA: Non-Exempt, Full-Time Supervisor: FCHN Program Manager
Pay Range or Rate: $25.00 - $27.00 per hour
Schedule: Monday &ndash; Friday, 8:30 AM &ndash; 5:00 PM (Some evenings and weekends may be required)<h3 class="jobSectionHeader">
Summary</h3>
Under the direction of the Family Crisis Housing Network (FCHN) Program Manager, the Bilingual Case Manager provides comprehensive case management services to homeless families enrolled in the Family Crisis Housing Program. The Case Manager supports families through engagement, assessment, service planning, housing stabilization, and connection to community resources with the goal of helping participants achieve self-sufficiency and secure permanent housing.<h3 class="jobSectionHeader">
Essential Functions</h3><ul><li>Serve as the primary point of contact for families residing in crisis housing locations, including subcontracted crisis housing sites and motels.</li><li>Complete participant intakes, enrollments, program orientations, and reviews of program expectations.</li><li>Coordinate services between Crisis Housing, Time Limited Subsidy, Problem Solving, CES Matching, Housing Navigation, and Family Advocate programs.</li><li>Develop and maintain professional relationships with participants while maintaining confidentiality.</li><li>Maintain an active caseload and provide weekly follow-up with participants to support housing and service plan goals.</li><li>Assist participants with obtaining required documentation and becoming &quot;document ready&quot; for housing opportunities.</li><li>Connect families to mainstream benefits, employment services, childcare resources, health services, and other supportive services.</li><li>Facilitate referrals and linkages to co-located Family Solution Center services and community partners.</li><li>Transport participants to appointments, housing viewings, events, and other program-related activities as needed.</li><li>Assist families with housing search activities and housing stabilization planning.</li><li>Support participants in identifying barriers and developing solutions that promote self-sufficiency.</li><li>Conduct crisis intervention, mediation, and participant advocacy as needed.</li><li>Assist participants in developing successful housing exit plans and identifying permanent housing destinations.</li></ul><h3 class="jobSectionHeader">
Program Functions</h3><ul><li>Track participant services, referrals, and housing stability plans.</li><li>Coordinate with Placement Coordinators and Housing Navigation staff regarding participant housing placements and length of stay.</li><li>Provide ongoing service updates and communication to families in crisis housing.</li><li>Complete quarterly inspections of assigned crisis housing sites.</li><li>Communicate housing site concerns and barriers to appropriate program staff.</li><li>Participate in case conferences, stakeholder meetings, Family Solution Center meetings, and other required collaborative activities.</li><li>Engage landlords and property owners to increase housing opportunities for program participants.</li><li>Maintain professional boundaries and adhere to SSG&rsquo;s Code of Ethics and HOPICS Core Values.</li><li>Represent the Agency professionally at meetings, trainings, and community events.</li><li>Respond to calls, emails, and participant inquiries in a timely manner.</li><li>Perform other duties as assigned.</li></ul><h3 class="jobSectionHeader">
Reporting and Documentation</h3><ul><li>Maintain accurate participant records in compliance with HIPAA, 42 CFR Part 2, and program requirements.</li><li>Track participant length of stay and submit extension requests when appropriate.</li><li>Maintain accurate client information in HMIS and internal tracking systems.</li><li>Enter case notes into HMIS within 24 hours using the DAP (Data, Assessment, and Plan) format.</li><li>Upload participant documents and complete HMIS enrollments and exits in a timely manner.</li><li>Maintain daily updates to required case management tracking systems and reports.</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications - Knowledge, Skills and Abilities Required</h3><ul><li>Associate Degree in Social Services, Business, Housing, or a related field from an accredited institution; OR two (2) years of experience in social services, case management, homelessness services, or a related field.</li><li>Experience working with homeless individuals and families preferred.</li><li>Knowledge of case management practices, housing resources, community services, and documentation requirements.</li><li>Proficiency with Microsoft Office Suite and database systems.</li><li>Strong verbal and written communication skills.</li><li>Ability to work effectively with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.</li><li>Must be fully bilingual in Spanish and English, both written and verbal.</li><li>Verification of Employment Eligibility and successful Background Clearance required.</li><li>TB clearance required prior to hire or within seven (7) days of employment and renewed annually thereafter.</li><li>CPR and First Aid certification required within 30 days of employment.</li><li>Valid California Driver's License, reliable transportation, and current automobile insurance required.</li><li>Ability to maintain regular and punctual attendance.</li></ul><h3 class="jobSectionHeader">
Non-Essential Qualifications</h3><ul><li>Experience using HMIS (Homeless Management Information System) preferred.</li></ul><h3 class="jobSectionHeader">
Supervisory Responsibilities</h3>
This position does not have supervisory responsibilities.<h3 class="jobSectionHeader">
Environmental Conditions (Working Conditions)</h3>
This position works in client-friendly environments and requires visits to shelters, crisis housing locations, homeless access centers, and community sites. Local travel is required. The incumbent may work in environments where children and adults are present and where noise levels may vary.<h3 class="jobSectionHeader">
Physical Requirements</h3>
The incumbent regularly sits, stands, walks, drives, types, writes, listens, speaks, and carries materials weighing up to 25 pounds. Duties may include transporting participants, conducting field visits, and attending community meetings.<h3 class="jobSectionHeader">
Mental Requirements</h3>
This position requires the ability to manage multiple priorities, changing schedules, frequent interruptions, and high-volume caseloads. The incumbent must be able to process information, exercise sound judgment, problem solve, and maintain professionalism in a fast-paced environment.
hPdAHFkfzh</div>

FCHN Case Manager Bilingual

System One

<div>
 
 
 
 
 LA&rsquo;s leading non-profit agency serving the homeless population is looking for a Case Manager
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 Summary
 
 
 
 
 
 
 
 
 
 
 The Case Manager, under the direction of the Family Interim Housing Program Manager, is responsible for delivering comprehensive case management and program services for an assigned caseload of homeless families enrolled in the Family Crisis Housing Program. The goal of case management is to offer an array of services and support that will enable each participant to become self-sufficient and capable of achieving permanent housing. This multifaceted role encompasses engagement, enrollments, assessments, and service planning, assisting with mainstream entitlement applications, submitting referrals/linkages, locating suitable housing options, addressing stabilization needs.
 
 
 
 
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 
 
 
 
 
 
 
 
 &bull; Primary point of contact for families in crisis housing (subcontracted crisis provider sites and motels)
 
 
 
 
 
 
 
 
 
 &bull; Complete intakes/enrollments for new participants including introductions &amp; the review of program guidelines and consequences for non-compliance.
 
 
 
 
 
 
 
 
 
 &bull; Liaison between Crisis Housing Time Limited Subsidy, Problem Solving, CES Matching, Housing Navigation &amp; Family Advocate components of the Family Solution Center (FSC) to ensure that families receive appropriate services.
 
 
 
 
 
 
 
 
 
 &bull; Maintain confidentiality in all matters pertaining to the participants and their families.
 
 
 
 
 
 
 
 
 
 &bull; Develop effective and trusting professional relationships with participants to facilitate provision of services.
 
 
 
 
 
 
 
 
 
 &bull; Maintain a comprehensive caseload of participants. Effective and timely follow ups with head of household on a weekly basis to develop housing plans based upon the housing &amp; service plan that identified barriers.
 
 
 
 
 
 
 
 
 
 &bull; Assist in making referrals on behalf of the families in crisis housing.
 
 
 
 
 
 
 
 
 
 &bull; Assist with prioritizing the needs of families in crisis housing.
 
 
 
 
 
 
 
 
 
 &bull; Respond to participants&rsquo; concerns, complaints, and inquiries in a timely manner.
 
 
 
 
 
 
 
 
 
 &bull; Assist families with obtaining necessary program documents becoming &ldquo;Document Ready.&rdquo;
 
 
 
 
 
 
 
 
 
 &bull; Aid assistance such as, document access and preparation, connection to mainstream benefits and employment/training opportunities, access to necessities (diapers, feminine products, family prevention, etc.) and childcare.
 
 
 
 
 
 
 
 
 
 &bull; Assist participants to build upon their strengths and recognize their needs in a respectful manner.
 
 
 
 
 
 
 
 
 
 &bull; Refer participants to appropriate services (e.g., health, mental health, benefits, etc.).
 
 
 
 
 
 
 
 
 
 &bull; Facilitate connection to FSC co-located staff (referrals and linkages)
 
 
 
 
 
 
 
 
 
 &bull; Transport participants to various appointments, unit viewings, events, as needed.
 
 
 
 
 
 
 
 
 
 &bull;Work with employment services and provide community resources to assure that participants are linked with services such as employment, education, benefits, health, tutoring and/or mentoring as appropriate.
 
 
 
 
 
 
 
 
 
 &bull;Assist in developing successful program exit with producing an exit plan and identifying an exit destination.
 
 
 
 
 
 
 
 
 
 Program Functions
 
 
 
 
 
 
 
 
 
 &bull;Update information, track services (i.e., Housing Stability Plan creation/updates), and submit referrals.
 
 
 
 
 
 
 
 
 
 &bull;Coordinate with Placement Coordinators and Housing Navigation team to help families understand crisis housing length of stay and associated services. Inform and update families on their length of stay.
 
 
 
 
 
 
 
 
 
 &bull;Provide ongoing services status updates for families in crisis housing.
 
 
 
 
 
 
 
 
 
 &bull;Complete facility inspections for each assigned crisis housing site on a quarterly basis.
 
 
 
 
 
 
 
 
 
 &bull;Communicate crisis housing location barriers to FCHN Placement Coordinator(s).
 
 
 
 
 
 
 
 
 
 &bull;Crisis intervention, mediation, and management of families in crisis housing.
 
 
 
 
 
 
 
 
 
 &bull;Be knowledgeable and obtain community resources and refer participants as needed.
 
 
 
 
 
 
 
 
 
 &bull;Responsible for day-to-day contact with families.
 
 
 
 
 
 
 
 
 
 &bull;Connect families to Problem Solving case management as needed.
 
 
 
 
 
 
 
 
 
 &bull;Participation in Case Conference call; Family services stakeholder meetings; and FSC Operation Meetings.
 
 
 
 
 
 
 
 
 
 &bull;Maintain appropriate boundaries; and adhere to the agency&rsquo;s code of Ethics and Core Values.
 
 
 
 
 
 
 
 
 
 &bull;Represent the Agency in a professional manner at meetings and community events.
 
 
 
 
 
 
 
 
 
 &bull;Maintain files/records on client services in compliance with HIPAA &amp; CRF42 and other funding requirements for auditing purposes.
 
 
 
 
 
 
 
 
 
 &bull;Utilize computers and appropriate software (e.g., Microsoft: Word, Outlook, Excel, PowerPoint)
 
 
 
 
 
 
 
 
 
 and/ or specific systems applicable to position.
 
 
 
 
 
 
 
 
 
 &bull;Respond to calls and emails in a timely manner.
 
 
 
 
 
 
 
 
 
 &bull;Engage and educate landlords/property owners about Agency programs to foster housing opportunities for participants.
 
 
 
 
 
 
 
 
 
 &bull;Adhere to documentation standards set by the program and agency policies, ensuring compliance with HIPAA policies and practices.
 
 
 
 
 
 
 
 
 
 &bull;Track families&rsquo; length of stay in crisis housing and submit extension requests on behalf of families in crisis housing.
 
 
 
 
 
 
 
 
 
 &bull;Maintain accurate client data in the agency database, Homeless Management Information System (HMIS). Updating Case Manager Master Workbook daily.
 
 
 
 
 
 
 
 
 
 &bull;Ongoing HMIS &amp; Case Manager Portal entries entering case notes into HMIS within 24-hours using the DAP (Data, Assessment and Plan) format to document services provided, and to upload client documents.
 
 
 
 
 
 
 
 
 
 &bull;Enrolling clients into HMIS as they move into crisis housing in a timely manner.
 
 
 
 
 
 
 
 
 
 &bull;Exiting clients from HMIS as they move out crisis housing in a timely manner.
 
 
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 &nbsp;
 
 
 
 
 
 
 
 
 Skills, Experience, Education and Abilities:
 
 
 
 
 
 <ul>
 <li>
 
 
 
 
 Associate degree in social services
 
 
 
 
 </li>
 <li>
 
 
 
 
 2+ years&rsquo; experience working in social service field; case management and homeless program experience.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Experience using (HMIS) Homeless Management Information System a plus
 
 
 
 
 </li>
 <li>
 
 
 
 
 Working knowledge of Microsoft Word, Excel, and other database programs.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Knowledge of resource development, case management and documentation.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
 
 
 
 
 </li>
 <li>
 
 
 
 
 Ability to communicate effectively, both written and orally.
 
 
 
 
 
 </li>
 </ul>
 
 Ref: #231-Eng Tampa
</div>

Case Manager

<div>SPECIAL SERVICE FOR GROUPS, INC.
JOB ANNOUNCEMENT
Title: Bringing Families Home (BFH) Case Manager Division: HOPICS Housing Stabilization
FLSA: Non-Exempt, Full-Time Supervisor: Program Manager
Pay Range or Rate: $23.00 - $25.00 per hour<h3 class="jobSectionHeader">
Summary</h3>
Under the direction of the Program Manager, the Bringing Families Home (BFH) Case Manager is responsible for participant screening, eligibility determination, service coordination, housing stabilization, and case management services for families seeking assistance through the Coordinated Entry System for Families. The Case Manager works collaboratively with community partners and internal teams to support families in achieving and maintaining permanent housing.<h3 class="jobSectionHeader">
Essential Functions</h3><ul><li>Coordinate with project staff, community partners, and housing providers to facilitate housing placement and housing stabilization services.</li><li>Conduct program screenings and determine eligibility for Rapid Rehousing, Prevention, and Bringing Families Home services.</li><li>Create and maintain participant records in HMIS and CS Care upon enrollment.</li><li>Update participant housing status, assessments, referrals, and service records within required timelines.</li><li>Develop individualized Housing Stability Plans and household budgets to support long-term housing retention.</li><li>Assist participants with housing searches, housing applications, landlord engagement, and unit placement activities.</li><li>Attend landlord interviews and housing appointments with participants as needed.</li><li>Complete and update Monthly Summary Reports, Housing Stability Plans, and Status Assessments.</li><li>Collaborate with Housing Navigation staff to identify and secure permanent housing opportunities.</li><li>Coordinate supportive services and referrals with community partners, including DMH, DPSS, LAUSD, WorkSource Centers, and Substance Use Disorder providers.</li><li>Conduct weekly participant follow-ups to support housing goals and service plan progress.</li><li>Participate in weekly case conferencing meetings and internal program meetings.</li><li>Conduct home visits and provide housing stabilization support as needed.</li><li>Complete criminal background checks for eligible applicants and household members when required.</li><li>Prepare program reports and productivity reports in accordance with funding and program requirements.</li><li>Provide required participant information, assessments, and outcomes to Program Management.</li><li>Maintain professional boundaries and adhere to SSG's Code of Ethics and HOPICS Core Values.</li><li>Represent the Agency professionally at meetings, trainings, and community events.</li><li>Build positive relationships with participants, community partners, landlords, funders, and stakeholders.</li><li>Regular attendance required.</li><li>Perform other duties as assigned.</li></ul><h3 class="jobSectionHeader">
Reporting and Documentation</h3><ul><li>Maintain accurate participant records in HMIS, CS Care, and client files.</li><li>Enter case notes within 24 hours using DAP/GIRP documentation standards.</li><li>Update housing status changes, assessments, referrals, enrollments, and exits within required timelines.</li><li>Complete and submit weekly Deliverables Reports and Productivity Reports.</li><li>Correct data quality issues identified through Data Error Reports within established deadlines.</li><li>Ensure all documentation complies with HIPAA, 42 CFR Part 2, and funding requirements.</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications - Knowledge, Skills and Abilities Required</h3><ul><li>Some college coursework in Social Services, Business, Housing, or a related field from an accredited institution, with a minimum of two (2) years of experience working with homeless individuals and families; OR five (5) years of experience in the social services field.</li><li>Case management and homeless services experience preferred.</li><li>Experience working with homeless families, children, DCFS-involved families, and housing placement programs preferred.</li><li>Knowledge of case management practices, housing resources, documentation standards, and community-based services.</li><li>Proficiency with Microsoft Office Suite, HMIS, CS Care, and database systems.</li><li>Strong verbal and written communication skills.</li><li>Ability to work effectively with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.</li><li>Verification of Employment Eligibility and successful Background Clearance required.</li><li>TB clearance required annually or as required.</li><li>CPR and First Aid certification required and maintained per agency standards.</li><li>Valid California Driver's License, reliable transportation, and current automobile insurance required.</li><li>If in recovery, a minimum of three (3) years drug and alcohol free is required.</li><li>Ability to maintain and uphold the Agency's mission, values, policies, and procedures.</li></ul><h3 class="jobSectionHeader">
Non-Essential Qualifications</h3><ul><li>Experience using HMIS preferred.</li><li>At least one (1) year of Rapid Rehousing experience preferred.</li></ul><h3 class="jobSectionHeader">
Supervisory Responsibilities</h3>
This position does not have supervisory responsibilities.<h3 class="jobSectionHeader">
Environmental Conditions (Working Conditions)</h3>
This position works in client-friendly environments and requires visits to shelters, homeless access centers, participant homes, and community locations. Local travel is required. The incumbent may work in environments where children and adults are present and where noise levels may vary.<h3 class="jobSectionHeader">
Physical Requirements</h3>
The incumbent regularly sits, stands, walks, drives, types, writes, listens, speaks, and carries materials weighing up to 25 pounds. Duties may include conducting home visits, transporting documents and supplies, attending meetings, and supporting housing placement activities.<h3 class="jobSectionHeader">
Mental Requirements</h3>
This position requires the ability to manage multiple priorities, frequent interruptions, changing schedules, and high-volume caseloads. The incumbent must be able to process information, exercise sound judgment, problem solve, and maintain professionalism in a fast-paced environment.
qaODwyOTkk</div>

BFH Case Manager

<div><div>SPECIAL SERVICE FOR GROUPS, INC.
JOB ANNOUNCEMENT
Title: Permanent Supportive Housing (PSH) Case Manager Division: HOPICS
FLSA: Non-Exempt, Full-Time Supervisor: ICMS/PSH Program Manager
Pay Range or Rate: $23.00 - $29.00 per hour<h3 class="jobSectionHeader">
Summary</h3>
Under the direction of the ICMS/PSH Program Manager, the Permanent Supportive Housing (PSH) Case Manager provides intensive case management and supportive services to individuals experiencing homelessness who have been placed in permanent supportive housing. Services include crisis intervention, harm reduction, housing stabilization, employment support, and linkage to community resources. The Case Manager works closely with Property Management, community partners, and other service providers to support clients in maintaining permanent housing and achieving long-term self-sufficiency.<h3 class="jobSectionHeader">
Essential Functions</h3><ul><li>Coordinate referrals, intake appointments, interviews, and housing lease-up activities with Property Management and DHS.</li><li>Complete client intakes and facilitate housing placement within established program timelines.</li><li>Develop individualized housing stability plans and connect clients to appropriate supportive services and community resources.</li><li>Provide case management, crisis intervention, housing retention support, and ongoing client engagement.</li><li>Assist clients with employment readiness, training opportunities, and job placement resources.</li><li>Maintain accurate and timely client documentation in CHAMP and client files, ensuring all contacts and required documents are entered within 24 hours.</li><li>Conduct regular follow-up with participants to support housing stability and program compliance.</li><li>Coordinate life skills, enrichment, and supportive service activities that promote self-sufficiency.</li><li>Collaborate with Property Management, DHS, community partners, and internal teams to ensure coordinated care.</li><li>Attend case conferences, team meetings, and community events as required.</li><li>Maintain compliance with HIPAA, 42 CFR Part 2, and all funding and program requirements.</li><li>Represent the agency professionally and maintain appropriate professional boundaries.</li><li>Perform other duties as assigned.</li></ul><h3 class="jobSectionHeader">
Minimum Qualifications - Knowledge, Skills and Abilities Required</h3><ul><li>Associate&rsquo;s Degree in Social Services, Business, Housing, or a related field from an accredited institution; OR two (2) years of experience in social services, case management, homelessness services, or a related field.</li><li>Knowledge of case management practices, crisis intervention, housing services, and community resources.</li><li>Proficiency with Microsoft Office Suite and database systems.</li><li>Strong written and verbal communication skills.</li><li>Ability to work effectively with individuals from diverse cultural, ethnic, and socioeconomic backgrounds.</li><li>Must successfully complete employment eligibility verification and background clearance requirements.</li><li>TB clearance required prior to hire or within seven (7) days of employment and renewed annually.</li><li>CPR and First Aid certification required within 30 days of employment.</li><li>Valid California Driver&rsquo;s License, reliable transportation, and current auto insurance required.</li><li>Bilingual candidates are encouraged to apply.</li><li>Experience with HMIS and/or CHAMP preferred.</li></ul><h3 class="jobSectionHeader">
Environmental Conditions (Working Conditions)</h3>
This position operates within residential and community-based settings and requires local travel. The incumbent may work in environments with multiple residents, staff, and community partners present and must be able to adapt to changing priorities and a fast-paced work environment.<h3 class="jobSectionHeader">
Physical Requirements</h3>
The incumbent typically spends a considerable amount of time sitting, standing, walking, driving, typing, carrying materials up to 25 pounds, speaking, listening, and interacting with clients, residents, and community partners.<h3 class="jobSectionHeader">
Mental Requirements</h3>
This position requires the ability to handle frequent interruptions, changing priorities, and multiple deadlines while maintaining professionalism and quality service delivery.</div>
ABaoeJMDUF</div>

Permanent Supportive Housing Case Manager

Pair Team

<div><h2 class="jobSectionHeader">About Pair Team</h2> 


At Pair Team, we're an innovative, mission-driven company reimagining how Medicaid and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care - clinical, behavioral, and social - by partnering with organizations deeply connected to the communities we serve.

We're building a care model that empowers clinicians and care teams to do what they do best: provide compassionate, high-impact care. At Pair Team, we leverage AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive timely, personalized support.

Our work is powered by a deeply collaborative team of nurses, social workers, community health workers, and medical professionals working alongside product, technology, and operations to close care gaps and improve outcomes for high-need patients.

We're one of the largest Enhanced Care Management providers in California and are on track to build the nation's largest clinically integrated network supporting high-need patients. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions.

At Pair Team, were not just delivering care - we're building the future of more equitable, community-driven healthcare. 


Our Values
<ul>
<li>Lead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.</li>
<li>Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.</li>
<li>Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.</li>
<li>Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.</li>
<li>Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.</li>
</ul><h3 class="jobSectionHeader">In the News</h3>
<ul><li>Forbes: For Pair Team, Accessibility Is About Delivering Healthcare To Those Who Need It The Most</li>
<li>TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from Pair Team</li>
<li>Axios: Pair Team collects $9M for Medicaid-based care</li>
</ul>
<h2 class="jobSectionHeader"> 
About the Opportunity</h2>

Pair Team is building a team of deeply passionate individuals ready to change primary care operations for those who need it most. We are looking for a highly motivated full-time Lead Care Manager who is willing to think creatively and empathically to help our team change the way people access healthcare.

We seek a full-time Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model, responsible for directly outreaching and engaging with individuals living with Serious Mental Illness/ Substance Use Disorder, experiencing homelessness, and/or those who have high medical needs. We believe in the power of trust and relationships to successfully engage those who may have never received the kind of whole-health care that Pair Team can provide. 

This position primarily allows for remote work; however, it includes 2-3 times a month on-site visits in the community alongside a fellow PairMate. You can expect to engage in these in-person activities 2-3 times per month, close to your city, while the majority of your duties, approximately 90%, will be performed from your home 

<h3 class="jobSectionHeader">
What You'll Do</h3>
<ul><li>Maintain ongoing caseload of individuals through the utilization of evidence based approaches to promote engagement and achievement of health goals</li>
<li>Use relationship-based strategies to support members with social support navigation, understanding that many may have lived personal experiences causing them to be initially hesitant or distrusting of the health care system</li>
<li>Conducts periodic telephonic and SMS outreach to ensure timely follow-up to members</li>
<li>Work with member to identify health/wellness goals and incorporate goals into Health Action Plan/Shared Care Plan</li>
<li>Supports nurse care manager, behavioral health care manager, nurse practitioner and Community Engagement Specialist with delegated tasks</li>
<li>Collaborates on care issues with Enhanced Care Management team by participating in systematic case reviews and consulting with nurse care manager, behavioral health care manager, and nurse practitioner before taking clinical actions</li>
<li>Consistently meet monthly encounter metrics to ensure compliance with health plan regulations</li>
<li>Identify and break down barriers ensuring individuals' continuation with the program</li>
<li>Assists individuals in securing connection to community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups</li>
<li>Coordinate physical care management appointments through collaboration with external and internal providers</li>
<li>Utilize external and internal online platforms to collaborate with team members and carry out daily tasks</li></ul> 

<h3 class="jobSectionHeader">
What You'll Need</h3>
<ul><li>1+ years of general work experience (Case Management preferred)</li>
<li>You are physically located in California
<ul><li>Field Ops requires you to maintain reliable transportation for engagement at clinic, community based organization, and health system partner locations</li>
<li>Virtual Ops requires a quiet, HIPAA compliant and internet connected space</li>
</ul></li><li>Bilingual &ndash; English/Spanish</li>
<li>Strong understanding of cultural fluency</li>
<li>High degree of empathy</li>
<li>Ability to work collaboratively in a multidisciplinary team</li>
<li>An eye for optimization</li>
<li>Organizational skills</li>
<li>Ability to remain patient when faced with adversity</li>
<li>Strong technical skills and comfort with technology innovation, past experience with CRM databases, basic Excel, Word, email, and video conferencing</li>
<li>A valid driver's license and auto liability insurance</li>
</ul><h3 class="jobSectionHeader">Preferred Qualifications:</h3>
<ul><li>Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder</li>
<li>2+ years of case management experience</li>
<li>Experience with motivational interviewing</li>
<li>Knowledge of medical terminology</li>
<li>Zest for problem solving, seeking answers, and thinking outside the box</li>
<li>Detail-oriented and organized self-starter who is a rockstar multitasker</li>
<li>Reliable and comfortable in an ever-changing environment</li></ul> 

<h3 class="jobSectionHeader">
Because We Value You</h3>
<ul><li>Salary: $22-$25/hour</li>
<li>Comprehensive health, vision &amp; dental insurance</li>
<li>401k</li>
<li>Monthly $100 work from home expense stipend for your WFH days</li>
<li>Gas reimbursements for your on-site engagement days</li>
Flexible vacation policy <li>- take the time you need to recharge!</li>
<li>We provide all of the equipment needed for the role</li>
<li>Opportunity for rapid career progression with plenty of room for personal growth!</li></ul><div> 
Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

Pair Team participates in E-Verify to verify employment eligibility for new hires. 
 
Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

We do not conduct any TA business outside of our @pairteam.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to recruiting@pairteam.com.

Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we're unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!</div></div>

Bilingual Case Management Specialist (Remote Flexible, Spanish Speaking)

Law Offices of Jacob Emrani

Job Summary We are seeking a dedicated and detail-oriented Personal Injury Case Manager to join our dynamic legal team. In this role, you will oversee the management of personal injury cases from inception through resolution, ensuring efficient case progression and exceptional client service. Your expertise will help coordinate case files, communicate effectively with clients and medical providers, and support the legal team in delivering timely, accurate outcomes. This position offers an exciting opportunity to contribute to impactful legal work within a collaborative environment that values professionalism, organization, and proactive problem-solving.Responsibilities<ul><li>Manage a caseload of personal injury claims, ensuring all documentation and deadlines are met efficiently.</li><li>Conduct client interviews to gather detailed case information and maintain consistent communication throughout the legal process.</li><li>Review medical records, insurance policies, and legal documents to support case development.</li><li>Coordinate with medical providers, insurance adjusters, and opposing counsel to facilitate case progress.</li><li>Prepare legal documents including pleadings, settlement agreements, and correspondence with precision and clarity.</li><li>Utilize legal case management systems such as PCLaw, iManage, and document management systems to organize case files effectively.</li><li>Conduct legal research using Westlaw or LexisNexis to support case strategies and ensure compliance with relevant laws including personal injury law, workers' compensation law, and other applicable statutes.</li><li>Assist in trial preparation by reviewing evidence, drafting reports, and coordinating witness interviews.</li><li>Maintain organized records of all case activities, correspondence, and documentation for audit readiness.</li><li>Provide administrative support such as data entry, filing, proofreading documents, and managing phone etiquette to ensure smooth office operations.</li></ul>Skills<ul><li>Strong understanding of personal injury law along with familiarity in related areas such as workers' compensation law and legal research tools like Westlaw or LexisNexis.</li><li>Excellent organizational skills with the ability to manage multiple cases simultaneously while meeting deadlines.</li><li>Effective interviewing skills to gather comprehensive client information accurately.</li><li>Proficiency in legal administrative experience including document review, drafting contracts or settlement agreements, and proofreading legal documents.</li><li>Experience with legal case management software such as PCLaw or iManage; familiarity with document management systems is a plus.</li><li>Strong research skills using Westlaw or LexisNexis to support case development and ensure compliance with applicable laws.</li><li>Exceptional written communication skills for drafting clear reports and correspondence.</li><li>Attention to detail in proofreading documents and transcriptions for accuracy.</li><li>Ability to handle clerical tasks such as data entry, filing, and maintaining organized records efficiently.</li><li>Excellent phone etiquette combined with professional organizational skills to support internal teams and clients effectively. Join us in making a meaningful difference by supporting clients through their personal injury journeys! We value energetic professionals who thrive in organized environments while demonstrating a passion for justice and client advocacy. This paid position offers an engaging work environment where your skills will directly impact positive outcomes for those we serve.</li></ul>Pay: $27.00 - $40.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Free parking</li><li>Health insurance</li><li>Opportunities for advancement</li><li>Paid sick time</li><li>Paid time off</li><li>Parental leave</li><li>Professional development assistance</li><li>Vision insurance</li></ul>Work Location: In person

Personal Injury Case Manager

<div>Make your mark for patients<div> 
We are looking for a Rare Disease Case Manager for the West Coast Region who is adaptable, highly collaborative and solution oriented to join us in our Patient Support Program. This position can be remote/virtual, based in the US supporting the Pacific time zones. The standard hours of operations for this role are 8:30am to 5:00pm PST dependent upon place of residence. This remote role requires twenty percent face-to-face interactions and can be based on the following metropolitan areas and subject to change: Pacific Northwest, Southwest, Great Plains. Must live in the Pacific time zone.</div><div></div><div> 
 About the role</div><div>
The Rare Disease Case Manager serves as a subject matter expert on access &amp; reimbursement who has extensive expertise in navigating insurance and access-related barriers. This role is designed to help patients gain access to prescribed UCB rare disease products and patient support, serving as the escalation point for difficult access related patient cases. This individual will share insights and collaboratively coordinate services with internal and external program partners. This role requires significant knowledge in the market access and reimbursement landscape encompassing procurement, payer policies and coverage, benefit design, prior authorizations, appeals, exceptions, denials, coding and payer payment guidelines, site of care differences and nuances.</div><div></div><div> 
Who you&rsquo;ll work with</div> 
<ul><li>
Case Managers</li><li>
Rare Reimbursement Executives</li><li>
Care Coordinators</li><li>
Cross functional partners including specialty pharmacies, HUB partners, payers, and as needed, physicians, office coordinators, nurses and pharmacists</li></ul><div></div><div> 
What you&rsquo;ll do</div><ul><li>
Serve as expert on challenging market access patient cases specific to benefit verifications, product procurement processes, reimbursement information, billing, coding, and coverage details, after clinical decisions have been made by the prescriber.</li></ul><ul><li>
Coordinate the benefit verification referral process with UCB&rsquo;s service center(s) and deliver timely and accurate follow up to account stakeholders to help ensure patient access to UCB medicines.</li><li>
Provide appropriate Appeal &amp; Claims Denial Support</li></ul><ul><li>
Understand, provide quality control, communicate patient specific insurance coverage along with access and affordability options to team to support patients</li><li>
Establish self as national and regional expert on payer trends, product access, and reporting reimbursement trends and/or delays (i.e., denials, underpayment, access delays, etc.)</li><li>
Coordinate and collaborate with UCB Rare Reimbursement Executives, Care Coordinators, specialty pharmacies, needed HCP (Health Care Professional) offices, infusion providers, other key personnel on complex cases which require strategic intervention</li><li>
Manage and facilitate specialty pharmacy relationships, responsible for dispersing updates to team members and ensuring forward patient momentum</li><li>
Ensure understanding of the buy and bill reimbursement process, specialty pharmacies practices, field reimbursement support activities, and patient support programs</li></ul><div></div><div> 
Interested? For this role we&rsquo;re looking for the following education, experience and skills</div><div>
Minimum Qualifications</div><ul><li>
Bachelor&rsquo;s degree</li><li>
8-10 years of experience in pharma, biotech, or healthcare space</li></ul><ul><li>
5+ years of Case manager experience supporting market access, site of care selection</li><li>
5+ min yrs of excellent working knowledge of evolving reimbursement landscape and the practice management environment</li><li>
Ability to Travel minimum of 20%</li></ul><div></div><div> 
Preferred:</div><ul><li>
Masters Preferred, or extensive relevant experience</li><li>
Rare disease and/or infusion experience</li><li>
Nursing degree/healthcare clinical experience</li><li>
Above-average skills with technology, including ability to quickly learn and accurately utilize contact center systems, CRM, and virtual platforms</li><li>
Experience in managing access complexities associated with a new to market medication</li><li>
Experience with specialty pharmacy products / products acquired through specialty pharmacy networks or specialty distributors (buy and bill)</li><li>
Close connectivity to the everchanging payor medical benefit policy arena</li><li>
Excellent virtual interaction and communication skills &ndash; both written and verbal</li><li>
Demonstrated flexibility, adaptability, and the ability to prioritize tasks and meet customer demands</li></ul><div></div> 
This positions reasonably anticipated base salary range is $125,600 - $164,900, annually. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range. 
Are you ready to &lsquo;go beyond&rsquo; to create value and make your mark for patients? If this sounds like you, then we would love to hear from you! 
About us 
UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9.000 people in all four corners of the globe, inspired by patients and driven by science. 
Why work with us? 
At UCB, we don&rsquo;t just complete tasks, we create value. We aren&rsquo;t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We &lsquo;go beyond&rsquo; to create value for our patients, and always with a human focus, whether that&rsquo;s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential. 
At UCB, we&rsquo;ve embraced a hybrid-first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless explicitly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office. 
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable federal, state, or local law. UCB invites you to voluntarily self-identify during the application process. Provision of self-identification information is entirely voluntary and a decision to provide or not provide such information will not have any effect on your application for employment, your employment with UCB, or otherwise subject you to any adverse treatment. Any information you provide will be considered confidential and will be kept separate from your application and/or personnel file and will only be used in accordance with applicable laws, orders, and regulations. 
 
Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.</div>

Rare Disease Case Manager

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