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behavioral health case manager

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Psychiatric Supportive Living

Position SummaryThe Behavioral Health Case Manager plays a vital leadership role in supporting residents, guiding direct care staff, and ensuring the successful implementation of individualized treatment goals within our Psychiatric Supportive Living Program.This position works under the direction of the Operations Manager and serves as the bridge between leadership, residents, families, and direct support staff. The Case Manager ensures that treatment plans, behavioral strategies, house expectations, and daily programming are carried out consistently by both residents and staff.This is a highly collaborative role that requires strong leadership, organization, accountability, excellent communication skills, and the ability to coach others while maintaining compassionate, resident-centered care.Essential Responsibilities Resident Support<ul><li>Build professional, therapeutic relationships with residents.</li><li>Assist residents in developing independent living skills.</li><li>Support residents in achieving individualized treatment goals.</li><li>Conduct regular one-on-one meetings with assigned residents.</li><li>Monitor emotional, behavioral, and psychiatric stability.</li><li>Observe and document changes in behavior or functioning.</li><li>Help residents develop healthy routines and structure.</li><li>Encourage participation in therapy, appointments, workshops, employment, education, exercise, and community activities.</li><li>Teach problem-solving, communication, emotional regulation, budgeting, hygiene, and social skills.</li><li>Assist residents in navigating benefits, community resources, and outside services.</li></ul>Staff Leadership &amp; Coaching<ul><li>Work directly under the guidance of the Operations Manager.</li><li>Ensure all staff understand and consistently implement individualized resident plans.</li><li>Provide coaching and guidance to Direct Support Professionals regarding resident interventions and expectations.</li><li>Reinforce consistency among staff to promote predictable, therapeutic care.</li><li>Follow up on assignments delegated by the Operations Manager and ensure completion.</li><li>Model appropriate communication and de-escalation techniques.</li><li>Assist with onboarding and mentoring new staff.</li><li>Promote teamwork, professionalism, and accountability.</li></ul>Clinical Coordination<ul><li>Maintain communication with therapists, psychiatrists, families, treatment teams, and community providers.</li><li>Participate in multidisciplinary treatment planning.</li><li>Assist in creating and updating individualized goals and behavioral support strategies.</li><li>Track resident progress toward established goals.</li><li>Monitor medication compliance and communicate concerns to the appropriate team members.</li><li>Assist with discharge planning and transitions of care.</li><li>Help coordinate appointments, transportation, and follow-up care.</li></ul>Documentation<ul><li>Complete accurate and timely progress notes.</li><li>Maintain organized resident records.</li><li>Document incidents, behavioral observations, interventions, and follow-up actions.</li><li>Ensure documentation meets organizational standards and timelines.</li><li>Report significant concerns promptly to leadership.</li></ul>Program Operations<ul><li>Help maintain a structured, therapeutic living environment.</li><li>Monitor resident participation in daily programming.</li><li>Assist in organizing recreational, educational, and life skills activities.</li><li>Support house meetings and goal-setting sessions.</li><li>Help identify barriers to resident success and develop practical solutions.</li><li>Collaborate with leadership to continuously improve program quality.</li></ul>Qualifications<ul><li>Bachelor's degree in Psychology, Social Work, Human Services, Behavioral Health, or a related field preferred.</li><li>Experience 1-2 years with Mental Health Clients</li><li>Relevant experience may substitute for education.</li><li>Experience working with adults experiencing serious mental illness preferred.</li><li>Knowledge of schizophrenia, bipolar disorder, depression, anxiety disorders, substance use, and trauma-informed care.</li><li>Strong leadership, organizational, and communication skills.</li><li>Ability to coach and support staff while maintaining positive working relationships.</li><li>Ability to remain calm during behavioral crises.</li><li>Strong documentation and computer skills.</li><li>Valid California Driver's License with an acceptable driving record.</li><li>CPR and First Aid Certification (or willingness to obtain).</li><li>Pay Rate will be based on Education and Experience</li></ul>Preferred Skills<ul><li>Motivational Interviewing</li><li>Crisis Prevention and De-escalation</li><li>Behavioral Intervention Planning</li><li>Conflict Resolution</li><li>Time Management</li><li>Team Leadership</li><li>Case Coordination</li><li>Community Resource Navigation</li><li>Professional Boundaries</li><li>Person-Centered Planning</li></ul>Core ExpectationsThe ideal candidate is dependable, organized, compassionate, and solution-focused. They are comfortable providing direction to staff, holding team members accountable, and following through on operational priorities established by leadership. This individual serves as a role model by demonstrating professionalism, consistency, and a commitment to helping residents achieve greater independence and long-term stability.Success in this role is measured not only by resident progress, but also by the ability to ensure staff consistently implement treatment plans, communicate effectively, and maintain a safe, structured, and supportive living environment.Pay: $30.00 - $33.00 per hourWork Location: In person

Behavioral Health Case Manager

Avanath Capital, LLC

<div>Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce.

Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone's life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role: The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community.

The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.
<ul>
<li>An Aptitude for Connecting - Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff. Your success and purpose are driven by the relationships that you build within your communities, including vendor partners, regulatory, and social services partnerships. This includes adopting a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the Organization and the communities.</li>
<li>An Authentic Attitude - Consistently demonstrate an open and professional attitude and approach when accessing and resolving resident and staff concerns. This includes, but is not limited to, seeking resources throughout the organization via the organization's support services and senior leadership.</li>
<li>An Approach that is positive and Professional - Consistently demonstrate an approach of active listening and understand that your participation and support are integral to the success of Avanath, ensuring that each resident and staff member feels seen, heard, and valued as you and the staff work to resolve challenges.</li>
</ul>
Qualifications
<ul>
<li>Passion for providing exceptional customer service.</li>
<li>2+ years of sales and/or customer relations experience</li>
<li>Low-income housing and tax credit experience is highly desired.</li>
<li>Bilingual (English &amp; Spanish) highly desired.</li>
<li>Thrives in a fast-paced environment.</li>
<li>Flexible schedule that may include evenings and weekends.</li>
<li>Solid computer knowledge, Windows (Word, Excel), internet, and e-mail</li>
<li>Working knowledge of Yardi Voyager Property Management software</li>
</ul>
Key Accountabilities
<ul>
<li>Customer Service &amp; Sales</li>
<li><ul><li>At all times, regardless, provides A+ customer service.</li>
<li>Greet and qualify all prospects.</li>
<li>Record all telephone and in-person visits on guest cards.</li>
<li>Inspect models and available &quot;market-ready&quot;, communicate related service needs to Community Manager.</li>
<li>Demonstrate community and apartment/model and apply product knowledge to prospect needs by communicating the features and benefits; close the sale.</li>
<li>Have the prospect complete the application and secure a deposit in accordance with the company procedures and Fair Housing requirements.</li>
<li>Update availability report, process applications for approvals.</li>
<li>Ensure the apartment is ready for the resident to move in on the agreed date.</li>
<li>Immediately follow up on prospects that did not close and attempt to close the sale again. If unable to help the prospect, refer them to sister communities to meet the prospect's needs.</li>
<li>Secure new resident signature(s) on appropriate paperwork prior to move-in. Orient new residents to the community.</li>
<li>Assist in monitoring renewals. Distribute and follow up on renewal notices.</li>
</ul></li><li>Administrative</li>
<li><ul><li>Accept rental payments.</li>
<li>Type lease and complete appropriate paperwork and input information on the Yardi System accurately and on a timely basis.</li>
<li>Maintain current resident files.</li>
<li>Distribute all company or community-issued notices.</li>
<li>Maintain accurate monthly commission records on leases and renewals for bonus purposes.</li>
<li>Assist the management team with other various tasks as required.</li>
<li>Consistently implement policies of the community.</li>
</ul></li><li>Resident Retention</li>
<li><ul><li>Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.</li>
<li>Quickly complete maintenance service requests and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.</li>
<li>Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests daily.</li>
<li>Maintain open communication with Community Manager and Maintenance Supervisor.</li>
<li>Contribute to the cleanliness and curb appeal of the community on a continuing basis.</li>
<li>Assist in planning resident events. Attend events and participate as a host for any event as directed by the Community Manager.</li>
</ul></li><li>Adherence to Property Management Rules, Regulations, and Guidelines</li>
<li><ul><li>Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.</li>
<li>Under the direction of the Compliance department and the Community Manager, manages compliance file maintenance, where applicable.</li>
</ul></li>
</ul>Physical Demands &amp; Working Conditions
<ul><li>The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.</li>
<li>Frequent sitting and walking</li>
<li>Repetitive use of the computer, keyboard, mouse, and phone</li>
<li>Reading, comprehending, writing, performing calculations, and communicating verbally.</li>
<li>May work in an elevated site, may walk on uneven ground.</li>
<li>Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.</li>
</ul>
How Avanath Supports You 
 
We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.
 
 
We offer:
<ul>
<li> Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.</li>
<li> Comprehensive Benefits &ndash; health, dental &amp; vision, 401(k), personal time off, paid holidays and more!</li>
<li>Growth that is based on achievement and an emphasis on promoting from within our ranks versus just external candidates.</li>
<li> Development &ndash; a commitment to creating opportunities to learn and expand your knowledge in the industry, from online training platforms to training classes to one-on-one coaching</li>
</ul>
Diversity &amp; Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion.

Our human capital is the most valuable asset we have, and Diversity, equity, and inclusion (&quot;DEI&quot;) are at the very core of Avanath's operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization, including the executive team, enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities, and talent that our employees invest in their work represents a significant part of our culture, our reputation, and our achievements.

We embrace and encourage our employees' differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our organization's diversity initiatives include&mdash;but are not limited to&mdash;our practices and policies on recruitment and selection; compensation and benefits; professional development and training; promotions; transfers; and the ongoing development of a work environment built on the premise of gender and diversity equity that encourages and enforces:

+ Respectful communication and cooperation between all employees.

+ Teamwork and employee participation, permitting the representation of all groups and employee perspectives.

+ Work/life balance through flexible work schedules to accommodate employees' varying needs.

+ Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity. 


#SW</div>

Floating Leasing Specialist

Optum

<div>Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. 
The Clinical Wellbeing Specialist role is a part of a clinical team focused on behavioral health and emotional wellbeing navigation and support. The team is responsible for care and case management, which includes authorizations and coordination and assurance of appropriate levels of care to members, along with in the moment solution focused consultations and crisis support. 
The Clinical Wellbeing Specialist provides one-to-one engagement support with members using clinical expertise to conduct a thorough telephonic assessment of risk to self or others, clinical screening for substance abuse and medical co-morbidities for members. Solution Focused Consultation, Motivational Interviewing, and Short-Term problem resolution are the clinical modalities used to develop an individualized action plan, guiding members to appropriate benefits and resources provided by employer, community and other cross-carrier vendors. The role will provide case management services through review and evaluation of inpatient and outpatient behavioral health treatments for medical necessity, emergency status, and quality of care. The team is empowered to achieve the best possible outcome for the consumer by understanding where the consumer is at with their needs and ensuring the member receives the right care at the right time. The role includes telephonic, digital chat, and/or digital messaging for member interaction. Clinical specialists also coordinate and facilitate the response to high-risk situations through consultation with licensed staff. Work volume comes from both an inbound and outbound queue, both on demand and self-managed. 
Clinical Wellbeing Specialists are trained on the foundations of coaching and expected to fulfill their job duties by applying this skillset as a means of experience design. Clinical Wellbeing Specialists are expected to support goal articulation and activate the appropriate benefit or resource available to each unique member. This includes various clinical resources both within the team, as well as through broad partnerships in the organization.<div></div><div> 
If you are located in California, you will have the flexibility to work from home XX days and the office xx days a week in this hybrid role* as you take on some tough challenges.</div> 
Primary Responsibilities:<ul><li>
Engage individually with members to clinically and holistically assess the reason for call and presenting needs including issues impacting the individual's personal wellbeing, emotional and physical health, and personal safety</li><li>
Genuine passion for improving a member's behavioral health experience, supporting adults, youth, and families</li><li>
&quot;Provides services for adults, youth and families via inbound and outbound phone queues, inbound chats, and additional communications&quot;</li><li>
Anticipates member needs and proactively identifies solutions</li><li>
Conduct thorough assessment of risk of harm to self, or others; assist with safety planning and coordinating services with emergency personnel and hospital staff through consultation with other licensed staff in order to access appropriate level of care and ongoing support</li><li>
Coordinate follow-up care and services to individuals and organizations, as appropriate</li><li>
Develop next steps and identify meaningful goals and resources utilizing Solution Focused Consultation model</li><li>
Provide appropriate type of service based on member's presentation, clinical history and needs and accurately differentiate between EWS and BH services</li><li>
Formulate short term problem resolution plan of action and provide Full Benefit Exploration reviewing the appropriate tools and resources to support the plan, offer and refer clients to additional benefits, and authorize additional services including behavioral health, and/or contracted</li><li>
EWS and behavioral health network providers</li><li>
Formulate accurate description of member's clinical presentation in their individual clinical records and maintaining appropriate records, case notes, forms and reports as well as database entries</li><li>
Provide training in coaching skills foundations and successfully employs techniques in engagements with a focus on member goal articulation and achievement</li><li>
Fosters a service-oriented environment and participates in human centered experience development</li><li>
Identifies solutions to non-standard requests and problems</li><li>
Solves moderately complex problems and/or conducts moderately complex analyses</li><li>
Works with minimal guidance; seeks guidance on only the most complex tasks</li><li>
Translates concepts in practice</li><li>
Provides explanations and information to others on difficult issues</li><li>
Coaches, provides feedback and guides others, acting as a resource for others with less experience</li><li>
Participate in staff meetings, case consultations, and training opportunities</li><li>
Consult as required with other licensed staff and supervisors</li></ul> 
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:<ul><li>
Licensed Mental Health Clinician with a Master's degree in psychology, social work, counseling or marriage, or family counseling, or related mental health discipline</li><li>
Active, unrestricted independent clinical license in the state of California</li><li>
Ability to work any of our 8.5-hour shift schedules during our normal business hours of Monday-Friday 6:45am - 7:15pm CST. It may be necessary, given the business need, to work occasional overtime</li><li>
Designated workspace and access to secure high-speed internet via cable/DSL in home</li><li>
Permanent residence in the state of California</li></ul> 
Preferred Qualifications:<ul><li>
2+ years of child and family experience</li><li>
Experience supporting members in an inbound call center</li><li>
Proven solid written, verbal and interpersonal skills. Able to use various computer applications and move through computer screens while talking with members</li><li>
Proven ability to build rapport, assess and address risk, and develop goals with members in a telephonic and/or online</li><li>
Proven ability to work with a culturally and geographically diverse population</li><li>
Proven ability to address a variety of problems and issues as presented by members</li><li>
Proven ability to work flexibly and creatively with other professional team members</li></ul><ul><li> 
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.</li></ul> 
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $29 - $52 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. 
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.</div>

Mental Health Clinical Wellbeing Specialist - Remote in California

Asset Living

<div>COMPANY OVERVIEW
Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to one of the most trusted allies in real estate. Asset Living's growing portfolio includes a multitude of properties across the country that span the multifamily, single-family home rentals, affordable housing, build-to-rent, active adult, and student housing divisions. 
 
Asset Living is a fast-growing company made up of talented individuals from diverse backgrounds that differentiate us and help us drive innovation and results for our clients and communities across the US. At Asset Living, we wholeheartedly believe 'Together We Lead, Together We Succeed&rsquo;. We empower each other to lead by example, collaborate, and evolve &ndash; inspired by our belief that we can continually improve as individuals and as an organization. Together, we create an environment where every voice is heard, every idea is valued, and every individual experiences opportunities to grow as our company grows. When you join Asset Living, you become part of a dynamic team that thrives on unity, unique talents, and a universal culture of winning. 
 
Recognized as one of the nation's Best and Brightest Places to Work and ranked in the NMHC top 50 professionals, join Asset Living because of its reputation as the most trusted partner in real estate, workplace culture, and growth opportunities. Asset Living is a member of The Institute of Real Estate Management (IREM) and is recognized as an Accredited Management Organization (AMO). Together, we lead the way, and together, we achieve excellence in all that we do. Join a workplace where success is a collective journey and leadership is a shared responsibility. 
COMMUNITY ASSISTANT
The Community Assistant is responsible for all aspects of leasing, marketing, and maintaining positive resident relations of a property. 
 
Essential Duties &amp; Responsibilities<ul><li>
Property Leasing and Administration</li><li>
Regular/daily onsite attendance is required</li><li>
Effectively show, lease, and move in prospective residents; greet, qualify, tour community, and sign a lease.</li><li>
Conducts all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining model units, and all necessary follow-up needed.</li><li>
Completes all leasing paperwork needed prior to move-in</li><li>
Assisting with lease audits, walking units, and turn process.</li><li>
Maintain accurate prospect traffic and leasing data, responding to prospect leads within 24 hours.</li><li>
Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed leasing goals.</li><li>
Perform various administrative tasks as needed</li><li>
Deal with resident complaints, concerns, and requests to ensure resident satisfaction</li><li>
Assist in developing and implementing resident retention programs (i.e., resident functions, special promotions, monthly newsletter, etc.)
</li><li>Contribute to the general upkeep and cleaning of office, common areas, and model.</li><li>
Marketing &amp; Outreach</li><li>
Assist in implementing annual marketing plan outreach</li><li>
Review and assist in completing market surveys/analysis on a continual basis to generate ideas and formulate plans.</li><li>
Maintain thorough product knowledge of the property and competition as well as market conditions; complete weekly market survey report.</li><li>
Customer &amp; Resident Relations</li><li>
Manage excellent customer service and monitor service request turnaround and responsiveness</li><li>
Projects a favorable image of the community to achieve property objectives and public recognition</li><li>
Ensure consistency in dealing with residents on all matters</li><li>
Enforce policies of the community that immediate supervisor delegates</li></ul> 
Education/experience<ul><li>
High School Diploma or Equivalent</li><li>
Ability to understand and perform all on-site software functions; basic computer skills required.</li><li>
Must have basic knowledge of Fair Housing Laws and OSHA requirements.</li></ul> 
Physical requirements<ul><li>
While performing the duties of this Job, the employee is regularly required to stand, use hands to finger, handle, or feel; reach with hands and arms, and talk or hear. The employee is frequently required to walk and sit. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.</li><li>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li></ul>
At Asset Living, a variety of factors are considered in making compensation decisions, including, but not limited to: skill set, background and training, certifications, etc. When selecting the top candidate to hire for a position, the offer we extend is dependent on the facts associated with each specific individual&rsquo;s relevant experience for the role. Our employment offer is accompanied by additional compensation associated with our comprehensive total rewards package, which includes benefits (medical, dental, vision, life, accidental, and disability insurance), 401K with employer matching, and commission and performance bonuses, when applicable. Full-time employees also receive paid sick days and company holidays.
Salary Range: $20 per hour to $20 per hour 
 
This job description should not be considered all-inclusive. It is merely a guide of expected duties. The employee understands that the job description is neither complete nor permanent and may be modified at any time. At the request of their supervisor, an employee may be asked to perform additional duties or take on additional responsibilities without notice. This is a safety-sensitive position and may be subject to additional compliance requirements.</div>

Part Time Community Assistant

Voyage Health

<div>Position Details 
Specialty: RN Labor and Delivery
Location: Los Angeles, California
Employment Type: Travel/Contract
Pay: $2404 - $2531 per week
Shift: 3x12 Nights
Start Date: ASAP
Contract Length: 13-week 
Position: RN Labor and Delivery (Travel/Contract) 
We're hiring experienced RN Labor and Delivery for a 13-week contract in Los Angeles, California &mdash; earn up to ($2404 - $2531 per week) while providing essential care at a leading facility. Most candidates will need to have at least 2 years of recent experience in the specialty. 
Looking to level up your career and boost your income? At Voyage Healthcare, we help connect nurses, therapists, and allied health pros with high-paying travel jobs at top-rated facilities across the U.S. With thousands of openings nationwide, you can earn up to $3,500+ per week (depending on your specialty, location, housing, and benefits)&mdash;all while making a real impact on the communities that need you most. Let your next adventure start with us! 
Apply &amp; Call us today at 800-798-6035 for details on this opportunity.
#Workwolf</div>

Travel RN Labor and Delivery

AccountMakers

<div>
 
 Are you someone who enjoys helping others and learning new technology? AccountMakers has been engaged by our client, a fast-growing SaaS company, to hire a Customer Service Representative to support users of their SaaS platform, ensuring questions are answered quickly and issues are resolved clearly and efficiently. This is a full-time, remote role based in Los Angeles, focused on delivering a positive customer experience across the platform. This is a great opportunity for someone early in their career to gain hands-on experience in a high-growth tech environment, with exposure to customer success, product, and operations teams.
 
 
 
 
 
 
 As a Customer Service Representative, you will:
 
 
 
 -Respond to customer inquiries via email, chat, and support tickets in a timely and professional manner.
 
 
 
 
 
 -Assist users with basic troubleshooting and guide them through platform features.
 
 
 
 
 
 -Escalate more complex or technical issues to senior team members or engineering.
 
 
 
 
 
 -Document customer interactions and updates in CRM/support tools.
 
 
 
 
 
 -Support new users with onboarding questions and general product navigation.
 
 
 
 
 
 -Follow established processes to ensure consistent and high-quality support.
 
 
 
 
 
 -Identify common questions or issues and share feedback with the team.
 
 
 
 
 
 -Contribute to maintaining help center articles and FAQs.
 
 
 
 
 
 -This role is measured by response time, resolution accuracy, customer satisfaction (CSAT), and overall quality of support interactions.
 
 
 
 
 
 
 What We&rsquo;re Looking For
 
 
 
 -1&ndash;3 years of experience in customer service, support, or a customer-facing role, preferably in a SaaS or technology environment.
 
 
 
 
 
 -Strong written and verbal communication skills, with the ability to explain concepts clearly and professionally.
 
 
 
 
 
 -Demonstrated ability to manage customer interactions with empathy, professionalism, and sound judgment.
 
 
 
 
 
 -Strong organizational skills with attention to detail and accuracy in documentation.
 
 
 
 
 
 -Ability to prioritize and manage multiple requests in a fast-paced, high-volume environment.
 
 
 
 
 
 -Comfortable navigating and learning new systems, tools, and workflows.
 
 
 
 
 
 -Familiarity with CRM or support platforms (Zendesk, Intercom, HubSpot, etc.) is a plus.
 
 
 
 
 
 -Collaborative mindset with the ability to work cross-functionally with internal teams.
 
 
 
 
 
 -Proactive approach to problem-solving, with a willingness to take ownership of customer issues through resolution.
 
 
 
 
 
 
 Create your profile today to be considered!
 
 
 
 
 
 
 
 Compensation
 
 
 
 Compensation for this role ranges from $50,000 to $70,000 annually, plus full benefit options including health, vision, dental, 401k and other benefits.
 
 
 
 
 
 
 How To Apply
 
 
 
 Register as a job seeker via AccountMakers. Once you create your candidate profile, you&rsquo;ll be submitted for this opportunity and future openings aligned with your experience. Don&rsquo;t miss your chance!
 
 
 
 
 
 
 Who We Are
 
 
 
 AccountMakers is redefining how companies scale revenue and customer-facing teams by providing on-demand access to top sales, customer success, and support talent. We connect high-growth organizations with the leaders and teams they need, exactly when they need them. Learn more at accountmakers.com.
 
</div>

Customer Service Representative

Audacy, Inc.

<div>
 
 
 Overview
 
 
 
 
 
 Job Title:
 
 Reporter
 
 
 
 Department:
 
 News
 
 
 
 Reporting To:
 
 Assistant Brand Manager
 
 
 
 Employment Type:
 
 Part -Time
 
 
 
 Location:
 
 Los Angeles, CA
 
 
 
 Work Arrangement:
 
 On-Site
 
 
 
 Pay Transparency:
 
 This position's anticipated starting hourly wage range is $33.38-$38.70. This is a part-time, non-exempt position. Pay will be determined by the education, experience, knowledge, skills, abilities, and location of the applicant, as well as internal and external equity.
 
 
 
 
 Overview:
 
 
 
 
 KNX News 97.1 FM, Southern California&rsquo;s agenda-setting multimedia newsroom, is looking for an intrepid, forward-thinking reporter with a positive attitude and impressive work ethic. You must be a strong writer, have a compelling on-air delivery, be a proficient news gatherer, and understand that great storytelling and creative use of sound make for a captivating news product and a fulfilling listening experience.
 
 
 
 
 Responsibilities
 
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Report from the field or newsroom
 </li>
 <li>
 Conceptualize, pitch, produce, and record news segments
 </li>
 <li>
 Gather, write, record, edit, and deliver news content, including providing live coverage in breaking news situations
 </li>
 <li>
 Interview newsmakers
 </li>
 <li>
 Write scripts and ad-lib material for stories
 </li>
 <li>
 Use social media&ndash;including but not limited to X (formerly Twitter), Instagram, Facebook, TikTok&ndash;to connect with listeners, promote upcoming stories and interviews, highlight station content, and search for story ideas and developments.
 </li>
 <li>
 Contribute content&ndash;including but not limited to audio, video, and written format&ndash;to the station&rsquo;s digital assets
 </li>
 <li>
 Propose story ideas and contribute to daily and long-term coverage plans
 </li>
 <li>
 Develop and research potential news stories
 </li>
 <li>
 Collaborate with editors, producers, anchors, news production assistants, and management to craft compelling stories
 </li>
 <li>
 Protect the station&rsquo;s FCC license
 </li>
 <li>
 Other duties as required by management
 
 
 </li>
 </ul>
 
 
 Qualifications
 
 
 
 
 
 Required &amp; Preferred:
 
 
 
 <ul>
 <li>
 The right person for the job is an aggressive, energetic, enthusiastic, and creative team player and self-starter.
 </li>
 <li>
 Must work well with others and interact well with the public.
 </li>
 <li>
 Prior major-market reporting experience required.
 </li>
 <li>
 Strong multi-tasking skills required.
 </li>
 <li>
 Strong computer and social media skills required.
 </li>
 <li>
 Must be cool under pressure and able to project urgency while staying calm and in control during major breaking news.
 </li>
 <li>
 Must be detail-oriented and very comfortable with working under tight deadlines in a fast-paced newsroom or field environment.
 </li>
 <li>
 Must be available to work all hours&ndash;overnights, weekends and holidays&ndash;and be amenable to schedule changes. This may include last-minute changes, as well as long-term adjustments.
 </li>
 <li>
 Must be familiar with Southern California, especially Los Angeles and Orange counties (i.e. politics, geography, lifestyle, culture etc.).
 </li>
 <li>
 Must join SAG-AFTRA.
 </li>
 <li>
 A valid driver&rsquo;s license, satisfactory completion of a motor vehicle record check, and, if the position requires use of the applicant's own vehicle, proof of insurance is required.
 
 
 </li>
 </ul>
 
 
 Important Notes:
 
 
 
 
 Please be aware that Audacy will
 
 never
 
 ask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives will
 
 only come from email addresses ending in @audacy.com
 
 . If you receive any suspicious requests or communications, please verify their authenticity before responding.
 
 
 
 
 About Us
 
 
 
 
 Audacy is a leading audio content and entertainment company. As champions of audio, we connect with people in the moments that matter &mdash; delivering trusted local news, passionate sports and your favorite music across 220+ radio stations, premium podcasts, live events and digital experiences that reach more than 200 million listeners every month.
 
 
 We create compelling content, foster deeply engaged audiences and deliver outcomes that matter for advertisers. Learn more at www.audacyinc.com and join the conversation on LinkedIn , X , Facebook and Instagram .
 
 
 
 EEO
 
 
 
 Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race, color, religion or religious creed, sex/gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, ancestry, age (over 40), physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or other classification protected by applicable federal, state, or local law, and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity, we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy, unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose, please call 1-610-660-5614. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a case-by-case basis.
 
 
</div>

Reporter (Part-Time)

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