director of case management / social services

case manager

benefits specialist/case manager Jobs in New York

benefits specialist/case manager

case manager - homeless families Jobs in New York

case manager - homeless families

case manager - supportive housing Jobs in New York

case manager - supportive housing

director of case management / social services Jobs in New York

case manager homeless families

Urban Resource Institute

<div><p><b>ORGANIZATION OVERVIEW</b></p>
<p>
Founded in 1980, <b>Urban Resource Institute (URI)</b> is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.</p>
<p>
URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.</p>
<p><b>
POSITION OVERVIEW</b></p>
<p>
The Case Manager is responsible for direct service provision to residents. Direct services include individual counseling, group counseling, advocacy services, referrals and follow-up, home management and financial counseling. Individual must demonstrate sensitivity to issues related homelessness. In addition, the Case Manager will make all necessary linkages to community agencies to provide proper placement of residents in areas of permanent housing, referral to engage in after care services prior to leaving the agency, vocational and educational services, and to assist families in securing public assistance, Medicaid or other benefits.</p>
<p><b>
Salary: $39,000</b></p>
<p><b>
MAJOR DUTIES AND RESPONSIBILITIES</b></p>
<ul>
<li>Maintain caseload of 25-30 families.</li>
<li>Conduct intake interviews, as assigned, to assess and evaluate residents for admission using DHS CARES system and as outlined by URI</li>
<li>Engage residents in initial and ongoing treatment processes, through individual and group counseling, under clinical supervision of the Social Work Supervisor.</li>
<li>Conduct independent living plans on at least a biweekly basis in DHS CARES system</li>
<li>Monitor case plans for effectiveness and individual client needs, functional capabilities and assistance needed to increase independent functioning</li>
<li>Develop and maintain housing referral resources, assist residents in the process of locating and securing permanent housing, in conjunction with Housing Specialist.</li>
<li>Assists all residents in the process of referral and placement in community based resources including after care services</li>
<li>Assess residents&rsquo; vocational and educational needs, aptitudes and interests through interviews and testing. Develop and maintain placement and follow-up as appropriate after assessment and counseling.</li>
<li>Develop and maintain liaison activities with DHS, HRA. Public Assistance and Medicaid Administrators and Workers, to assist eligible residents in securing Public Assistance and Medicaid by acting as a personal advocate through telephone or personal visit/contact</li>
<li>Assist in the development of savings plans with clients as applicable</li>
<li>Assist in the performance of weekly unit inspections of all units, including child welfare-involved families with children from birth to six(6) months of age and all other units on a biweekly basis</li>
<li>Explore where possible, family reunification as an option for transitioning out of shelter</li>
<li>Regularly assess the safety and well-being of clients</li>
<li>Make appointments for residents&rsquo; physical exams.</li>
<li>Develop with the resident, a contract of mutually agreed goals and objectives to be accomplished within an agreed upon timetable.</li>
<li>Facilitate psycho educational groups in conjunction with direct service staff.</li>
<li>Assist in the coordination of on-site and off-site services</li>
<li>Participate in training seminars conducted to enhance and develop clinical skills with the client population.</li>
<li>Attend weekly individual case supervision, group supervision, monthly case conferences, and staff meetings.</li>
<li>Function independently in time of facility coverage, including, responsibility for appropriate action in crisis situations per agency procedures.</li>
<li>Perform other duties as assigned by the Social Work Supervisor.</li>
</ul>
<p><b>SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES</b></p>
<ul>
<li>Bachelors Degree in Human Services.</li>
</ul>
<p><b>REQUIRED SKILLS AND EXPERIENCE</b></p>
<ul>
<li><b><i>Bilingual candidates are strongly encouraged to apply.</i></b></li>
<li>Two (2) years of counseling experience, preferred, in a residential shelter.</li>
<li>Three (3) years of crisis counseling experience preferred in a residential shelter for homeless individuals and/or families.</li>
<li>In addition, must have training and experience in assessing the vocational and educational needs and aptitudes of clients, thorough familiarity and success with engaging clients experience assisting eligible clients through the process of obtaining Public Assistance, Medicaid and other benefits.</li>
<li>Experience with supportive group facilitation.</li>
<li>Demonstrated sensitivity and experience with and/or knowledge of homelessness within disenfranchised communities including individuals whom identify as lesbian, gay, bisexual, transgender, queer, and/or HIV-affected, the elderly and individuals with substance abuse and/or mental health issues.</li>
<li>Familiarity with DHS regulations and DHS Cares Reporting.</li>
<li>Must possess a demonstrated ability in delivering client services including: communication and listening skills, understanding of human interaction and personality development, the ability to write and record case documentation, and demonstrated skills in group counseling.</li>
<li>Employee must be computer-literate and must have knowledge of Microsoft Office Applications.</li>
<li>Must have ability to be flexible of schedule as needed.</li>
</ul>
<p>At URI we are committed to cultivating an inclusive work environment. We actively seek a diverse candidate pool and encourage candidates of all backgrounds and abilities to apply. At URI we offer equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category under federal, state and local law.</p></div>

Case Manager - Homeless Families

<div><p><b>ORGANIZATION OVERVIEW</b></p>
<p>
Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.</p>
<p>
URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.</p>
<p>
Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.</p>
<p><b>
POSITION OVERVIEW</b></p>
<p>
The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.</p>
<p>
This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.</p>
<p><b>
Salary: $60,000 - $70,000</b></p>
<p><b>
MAJOR DUTIES AND RESPONSIBILITIES</b></p>
<p><b>
Direct Service &amp; Case Management</b></p>
<ul>
<li>Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.</li>
<li>Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.</li>
<li>Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.</li>
<li>Conduct required home visits to assess safety, tenancy conditions, and service needs.</li>
<li>Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.</li>
</ul>
<p><b>Housing Stability &amp; Tenancy Support</b></p>
<ul>
<li>Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.</li>
<li>Educate residents on lease compliance, communication with property management, conflict resolution, and household management.</li>
<li>Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.</li>
<li>Assist residents with recertifications, inspections, and housing‑related documentation.</li>
</ul>
<p><b>ESSHI, OTDA &amp; Supportive Housing Compliance</b></p>
<ul>
<li>Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.</li>
<li>Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.</li>
<li>Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.</li>
<li>Participate in audits, case reviews, and quality assurance activities.</li>
</ul>
<p><b>Crisis Intervention &amp; Risk Management</b></p>
<ul>
<li>Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.</li>
<li>Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.</li>
<li>Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.</li>
</ul>
<p><b>Resource Navigation &amp; Community Linkages</b></p>
<ul>
<li>Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.</li>
<li>Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.</li>
<li>Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.</li>
</ul>
<p><b>Interdisciplinary Collaboration</b></p>
<ul>
<li>Participate in interdisciplinary case conferences and service coordination meetings.</li>
<li>Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.</li>
<li>Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.</li>
<li>Maintain strong communication with operations and property management teams.</li>
</ul>
<p><b>Training &amp; Professional Development</b></p>
<ul>
<li>Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.</li>
<li>Engage in reflective supervision and contribute to a culture of learning and accountability.</li>
</ul>
<p><b>SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES</b></p>
<ul>
<li>Bachelor&rsquo;s degree required.</li>
<li>Master&rsquo;s degree in Social Work or related field preferred.</li>
</ul>
<p><b>REQUIRED SKILLS AND EXPERIENCE</b></p>
<ul>
<li>Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.</li>
<li>Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.</li>
<li>Experience working with survivors of domestic violence and families with complex needs.</li>
<li>Strong crisis intervention, de-escalation, and safety planning skills.</li>
<li>Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.</li>
<li>Strong organizational, writing, and time management skills.</li>
<li>Ability to manage multiple priorities in a fast-paced environment.</li>
<li>Proficiency in Microsoft Office and data management systems.</li>
</ul>
<p><b>SPECIFICATIONS FOR PHYSICAL REQUIREMENTS</b></p>
<ul>
<li>Will be required to read printed and handwritten materials.</li>
<li>Will be required to read information on computer screen.</li>
<li>Will be required to use computer keyboard and mouse.</li>
<li>Must be able to sit for extended periods of time.</li>
<li>Must be able to enter information in digital forms and spreadsheets.</li>
<li>May require occasional work outside established working hours, including evenings and weekends.</li>
</ul>
<p>Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</p></div>

Case Manager - Supportive Housing

Volunteers of America- Greater New York, Inc.

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
<br>Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
<br>We are currently seeking qualified candidates for the following position:
<br><br>
<b>Position:</b> Benefits Specialist
<br><br>
The Benefits Specialist offers support to eligible formerly homeless clients living in Permanent Supportive Housing to promote well-being and stability. The Benefits Specialist is part of a specialized team working across four SRO sites in The Bronx and Brooklyn. The Benefits Specialist will be assigned a caseload of clients at one of those sites and will coordinate closely with case management, recreational and operations staff at the building to which they are assigned
<br><br>
East 119th Street Veterans Residence is a single room occupancy (SRO) residence that provides permanent, supportive housing to formerly homeless single veteran men and women, including those diagnosed with a mental illness. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/our-vets-programs
<br><br>
<b>Location:</b> New York, NY 10036
<br><br>
<b>Minimum Qualifications:</b><br>
<ul>
<li>Associate's degree or 60 college credits courses in Human Services field or High School Diploma or GED with 2 years of related experience helping low-income clients access and maintain benefits including Public Assistance, Disability and Veterans benefits.</li>
<li>The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.</li>
</ul>
<b>Benefits Specialist Principal Responsibilities:</b><br>
1. Conduct benefits assessments and provide individualized education, assistance, referrals and advocacy to help clients obtain and retain any and all benefits to which they are entitled, including accompanying clients to appointments as needed.
<br>2. Work with clients and their medical and behavioral health providers to document disability to support SSI/SSD applications and appeals.
<br>3. Provide individualized money management and budgeting coaching and as needed connect clients to services to adult guardianship or representative payee services.
<br>4. Develop and deliver workshops on topics related to benefits, budgets and money management.
<br>5. Utilize best practice approaches and evidence-based interventions to maximize client outcomes.
<br>6. Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary.
<br>7. Participate in internal and external case conferencing activities.
<br><br>
We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
<br><br>
<ul>
<li>Medical, Dental, & Vision Coverage</li>
<li>Prescription Coverage</li>
<li>Life Insurance</li>
<li>Retirement Plan</li>
<li>Tuition Reimbursement</li>
<li>Paid Time Off, including a Paid Birthday Holiday</li>
</ul>
And much more!
<br><br>
To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/
<br>VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Benefits Specialist/Case Manager

Highland Park Community Development Corporation

<div><div><div><b>DUTIES AND RESPONSIBILITIES:</b></div><br>
<div></div><ul><li>
Plans, directs, and organizes the operation of a twenty-four-hour security program.</li><li>
Recruits, hires, and trains all new security staff.</li><li>
Prepares staff schedules to ensure adequate coverage of each shift.</li><li>
Develops and implements plans for ongoing staff training and skill development.</li><li>
Serves as fire and safety director overseeing all safety related matters including:<ul><li>
Evacuation procedures</li><li>
Enforcement of rules and regulations</li><li>
Correcting violations</li><li>
Liaison with police, fire department, and other enforcement agencies</li><li>
Schedule, conduct, and document fire drills</li></ul></li><li>
Reviews and advises on safety related policies and procedures.</li><li>
Ensures preparation and timely delivery of monthly reports, incident reports and all required documentation.</li><li>
Holds regular staff meetings, ensures ongoing accurate communication, and attends scheduled staff and supervisory meetings.</li><li>
May be required to work weekends and night hours.</li><li>
May advice personnel at other HPCDC sites on security related matters.</li></ul><div></div><div><b><br>
Employee may be required to carry out additional duties as assigned by Supervisor.</b></div><div></div><div><b><br>
Qualifications:</b></div><br>
<div></div><ul><li>
Associates Degree preferred.</li><li>
Minimum five years of experience in law enforcement or related field; and two years of supervisory experience.</li><li>
NYS Security Guard License</li><li>
LL124</li><li>
Fire Safety Director Certificate</li><li>
Demonstrated knowledge, experience, or capacity to work with homeless families/individuals and/or disadvantaged populations.</li><li>
Computer literate specifically in Microsoft applications required.</li><li>
Has previous experience supervising a staff of 35 or more.</li><li>
Available for weekends and overnights (4pm- 12am and 12am- 8am)</li><li>
Available for on call emergencies.</li></ul></div></div>

Operations Coordinator - Security

Services For The Underserved

<div>Min: USD $60,000.00/Yr. Max: USD $67,000.00/Yr. Position Overview:
<ul><li><b>SCOPE OF ROLE</b>:</li></ul><div>
The HLPS Case Manager (a &ldquo;CM&rdquo;) is an essential team member that develops and executes housing navigation and placement services including follow-up post placement for clients referred by NYC Health + Hospitals (H+H). The CM meets with the client in person to develop a housing plan and complete the housing packet and works to support the client to find and move into permanent housing. The CM checks in at consistent, regular intervals during and post move-in/placement and will help the client renew their lease or reapply for vouchers if necessary. The CM will document all interactions, activities, and status changes. The CM will also coordinate services with other contacts to support the client as needed, including shelter/safe haven housing specialist, H + H care team, etc. and as needed, referrals to external providers. The CM plays a key role in executing and updating housing plans, identifying needs, preferences and eligibilities, monitoring client behaviors and practices, and trouble-shooting incidents.</div><p><br>
</p><div></div><ul><li><b>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:</b></li></ul><ul><li>
Conduct intake process with new clients within 48 hours of assignment; includes but is not limited to explanation of HLPS client rights and responsibilities, and grievance procedures.</li><li>
Develop initial housing plans and conduct plan reviews as needed for an assigned caseload.</li><li>
Work with clients to assess eligible housing vouchers, identify housing preferences to search for and match with opportunities, coordinate with the client and the peer counselor/specialist for housing tours and/or interviews, collect necessary documents, and complete applications and paperwork.</li><li>
Regularly schedule follow-up after initial placement to identify further support needs, trouble-shoot incidents, confirm payment, and reapply for vouches and support in lease renewals as needed.</li><li>
Provide accurate, complete, and timely data entry and other documentation of the housing status, interactions, and communications with and on behalf of clients, and if relevant, provision of supportive social services, and client progression/regression toward the goals of securing permanent affordable housing.</li><li>
Attend staff meetings, case conferences, group supervision, and professional development activities such as in-service training(s), seminars, webinars, and conferences as needed. Work with other consortium partners as necessary.</li><li>
Support an environment that embodies diversity, equity, inclusion, and accessibility (DEIA).</li><li>
Participate in workplace culture inspires high-level performance, collaboration, accountability, and professional and respectful interaction.
</li><li>Employ best practices for effective feedback and communication at all levels of staff engagement.</li><li>
Perform all job-related tasks as required.</li></ul><br>
<div></div>
Qualifications:
<ul><li><b>REQUIREMENTS:</b></li></ul><div><b><i>
REQUIRED EDUCATION AND EXPERIENCE
</i></b></div><ul><li>High School Diploma or Equivalent.
</li><li>Bachelor&rsquo;s degree in human services field preferred</li></ul><div><b><i><br>
PREFERRED QUALIFICATIONS &amp; SKILLS</i></b></div><ul><li>
Minimum of two years of experience in case management, tenant organization, counseling, community outreach and/or direct advocacy for clients in social service settings.
</li><li>Experience working with homeless individuals and people living with health and/or mental health issues and substance use a plus. Ability to engage with residents.</li><li>
Knowledge of applicable state and city housing and disability laws and codes preferred. Knowledge and experience working with NYC voucher programs, housing subsidies and supportive housing programs preferred.</li><li>
Computer literacy with advanced knowledge of Word, Excel, and Outlook.</li><li>
Familiarity with HOME, CARES, CAPS, Housing Connect, etc. databases.</li><li>
Willingness to travel throughout the five boroughs and make multiple visits to the community as needed. Sporadic evening or weekend hours may be required.</li><li>
Demonstrated commitment to quality and data-driven reporting.</li><li>
Track record of effective collaboration within a direct service organization balancing a large caseload with competing priorities.</li><li>
Strong written and verbal communication skills.</li><li>
Action-oriented, entrepreneurial, flexible, and innovative approach to interacting with and supporting clients.</li><li>
Bilingual (or multi-lingual) is preferred</li></ul><div></div><div><br>
</div>Company Overview:
<div><b>
S:US IS AN EQUAL OPPORTUNITY EMPLOYER</b></div><div></div><div><br>
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our<b> </b><b>Benefits Page</b> and see how S:US invests in you.</div><div></div><div><br>
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.</div><div></div><div><br>
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.</div>
ID: 2026-18375 Work Location: false</div>

Case Manager

Harlem United Community AIDS Center Inc.

<div><div><div><p><b>Position Description</b></p><p>
Harlem United is the parent company for Upper Room AIDS Ministry (URAM). URAM provides the healthcare services from the Federally Qualified Health Center located in the heart of Harlem. We provide Primary Care, Specialty Care, Dental Care and Wellness Care to those seeking diagnosis and treatment. All employees of URAM are responsible to perform their job practicing good risk management, quality assurance, and delivering excellent internal and external customer service. The Nurse Practitioner assists with leading the care team and provides guidance to all team members. The Nurse Practitioner is expected to help lead the care team with a commitment to ensuring each team works to the top of his or her license consistently adheres with all protocols. It is expected that the Nurse Practitioner will delegate visits that do not require a physician or Nurse Practitioner to the RN allowing the Nurse Practitioner to dedicate more time to those patients that need to be seen with the scope of practice for the Nurse Practitioner. Nurse Practitioner&rsquo;s are also expected to ensure that each patient has an individualized care plan with oversight by the PCP and that can be used by each care team member to help facilitate and guide care. Nurse Practitioner are also responsible to provide excellent customer service at all times.</p><p><i>
Under the supervision of the Medical Director and in accordance with established policies and procedures, the Nurse Practitioner delivers high quality comprehensive primary care, with expertise in HIV, immigrant and homeless care. The AIDS institute Guidelines </i><i>www.hivguidelines.com </i><i>and the U.S. Preventive Services Task Force (USPSTF) </i><i>http://www.ahrg.gov/clinic/uspstfix.htm </i><i>are utilized as resources and guides for accepted standards of care.</i></p><p><b>
Essential Job Functions</b></p><p>
The following duties are mandatory requirements of the job:</p><ul><li>
Provide excellent customer service at all times, apologizing for any throughput delays, engaging patients with a warm and friendly greeting.</li><li>
Provide direct patient care, including prevention, screening, diagnosis, and treatment of illness, within their licenses scope of practice and specialty training</li><li>
Provides Primary Care, routine and acute care, for scheduled, same day and walk in appointments for face to face encounters as well as telehealth encounters.</li><li>
Conduct visits per protocol for all patients with chronic conditions under the direction of the physician and addresses urgent and complex issues. Including Initiation of treatment and management of chronic illnesses including, but not limited to, HIV infection, Hepatitis C, substance abuse, asthma, bronchitis, bronchitis, diabetes, lipid disorders, and hypertension.</li><li>
Identify and delegate visits that can be handled by RN under the supervision of the physician and having notified the patient in advance</li><li>
Maintains a professional demeanor at all times, including demonstration of sound moral and ethical character, compassion, adherence to all agency standards for dress and decorum; reports for duty and signs in and out per agency protocol.</li><li>
Demonstrates proficiency of electronic medical record; including documentation, e-prescribing and coding.</li><li>
Complies with productivity expectations under the direction of the Medical Director.</li><li>
Delivers cost effective care, according to evidence based guidelines</li><li>
Generates appropriate referrals to ancillary and specialty services including medical, mental health and social based services.</li><li>
Maintains documentation and e-prescribing practices according to standards of the agency and regulatory agencies including but not limited to history and physical, social history and literacy level as well as care management.</li><li>
Completes and locks progress notes within 48 hours of client encounter.</li><li>
Ensure timely prescribing, orders, addressing labs, interpreting of test results, addressing telephone encounters, ordering and reviewing of specialty referrals and consultation reports.</li><li>
Ensure individualized care plan contains care recommendations, recommend frequency of visits, schedule for tests/screenings and red flags/plan of action</li><li>
Performs routine diagnostic and therapeutic procedures according to accepted practice standards.</li><li>
Assist with assigned PCP&rsquo;s panel in managing lab results, reviewing consult reports, and reviewing consultation reports as determined by the PCP.</li><li>
May administer medications according to the same procedure and protocols applied to the nursing staff</li><li>
Assists in communicating the management of transitions of members with complex care needs. Discusses and refers complicated patients outside of clinical expertise to appropriate physician.</li><li>
Provide health education and counseling during visits.</li><li>
Provides on-call telephone coverage on a rotating schedule.</li><li>
Assists with direction of care team with commitment to all team members practicing to the top of their license</li><li>
Follow all protocols for daily huddle</li><li>
Participates in CQI activities.</li><li>
Attend patient care related meetings as necessary, including but not limited to morning report, case conferences</li><li>
Manage coordination of care for individual clients by working with the available resources both internal and external to agency</li><li>
 Other duties as assigned by the Medical Director.</li></ul><p><b>
Other Responsibilities</b></p><p>
The following duties are to be performed as assigned by the supervisor:</p><ul><li>
Assists with oversight of care team and be a leader</li><li>
Participate in Meetings including Quality of Care, Clinical Training, Business, Peer Review and Journal Club meetings</li><li>
Attends conferences and community based activities, including advocacy efforts to eliminate homelessness, HIV and disparities in care as designated by the Medical Director.</li></ul><p><b>
Education and Certification</b></p><ul><li>
Graduate of an Accredited Nurse Practitioner Program</li><li>
Licensed and Registered in New York State</li><li>
Certified by either the American Academy Nurse Practitioners or American Nurses Credentialing Center (ANCC)</li><li>
BLS Certified</li><li>
Achieves and maintains HIV specialist status</li><li>
Possess or obtain within first 90 days of employment a DATA Waiver for Buprenorphine Prescribing authority</li><li>
Accumulate a minimum of 15 HIV specific CME credits throughout the year and a minimum of 25 Credits per year to maintain certification requirements</li></ul><p><b>
Special Skills and Knowledge</b></p><p>
In addition to the above-listed job responsibilities and educational requirements, the ideal candidate for this position possesses most or all of the following:</p><ul><li>
Bilingual preferred (English/Spanish or English/French).</li><li>
Experience in treating hard to reach populations, including the homeless, immigrants, HIV infected, substance users, and mentally ill.</li><li>
Desire and ability to work as part of an interdisciplinary team dedicated to the delivery of high quality care.</li><li>
Leadership abilities with trouble shooting and problem solving skills.</li><li>
Proficient in use of electronic medical record systems and other technology required for use in the delivery of care.</li><li>
Track record of positive interpersonal skills with staff, clients, and others.</li><li>
Willingness to work off hours on special projects as reasonably dictated by Medical Director.</li><li>
The spirit and desire to-practice in a community based interdisciplinary, mission driven system of care.</li></ul><p><b>
Special Requirements</b></p><ul><li>
The employee must be able to lift and/or move more than 50 pounds. Requires full range of body motion including handling and lifting patients, manual and finger dexterity and eye/hand coordination. Requires sitting, standing and walking for extensive periods. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Ability to work with a moderate noise level in the work environment is required.</li><li><i>
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required in order to perform the work. The health center reserves the right to revise or change job duties and responsibilities as the business need arises. Additionally, this job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer.</i></li><li><i>
If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodations may be made.</i></li></ul></div></div></div>

Nurse Practitioner - Primary Care

ACMH, INC.

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Position:
 </strong>
 Senior Case Manager/Case Manager, Sabra Goldman House (SGH)
 <br/>
 <br/>
 <strong>
  Function:
 </strong>
 Provides case coordination and delivers community rehabilitation services.
 <br/>
 <br/>
 <strong>
  Reports to:
 </strong>
 Program Director, SGH
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Queens (Queens Village)
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 Tuesdays through Saturdays (11:00am-7:00pm)
 <br/>
 <br/>
 <strong>
  Tasks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Conducts home visits on a regular basis for assigned caseload.
  </li>
  <li>
   Obtains psychosocial histories and conducts functional skills assessments.
  </li>
  <li>
   Establishes and maintains liaison with primary provider of psychiatric care.
  </li>
  <li>
   Assures access to psychiatric, substance abuse and medical services, and entitlement benefits.
  </li>
  <li>
   Administers standardized health screening tools
  </li>
  <li>
   Monitors client medication, including adherence and side-effects.
  </li>
  <li>
   Develops an individualized rehabilitation plan (Service/Support Plan) in accordance with client needs, strengths, and goals and in consultation with the treatment team and others of the client&rsquo;s choice.
  </li>
  <li>
   Delivers community rehabilitation services according to individual need, including: Assertiveness/Self-Advocacy Training, Community Integration Services/Resource Development, Daily Living Skills Training, Health Services, Medication Management Training, Parenting Training, Rehabilitation Counseling, Skill Development Services, Socialization, Substance Abuse Services, and Symptom Management.
  </li>
  <li>
   Documents client response to service, progress and regressions, and regularly updates the Service/Support Plan.
  </li>
  <li>
   Trains clients in safety procedures and conducts fire drills and self-preservation tests.
  </li>
  <li>
   Prepares residents for transition to independent living and makes necessary referrals.
  </li>
  <li>
   Facilitates crisis intervention in the event of an emergency.
  </li>
  <li>
   Staffs Emergency Phone on a rotating basis.
  </li>
  <li>
   Maintains client charts and submits necessary notes and reports, including incident reports, in compliance with agency procedures.
  </li>
  <li>
   Oversees maintenance of apartments, inventories furniture, and alerts program director of maintenance problems.
  </li>
  <li>
   Attends in-service training as requested by supervisory personnel.
  </li>
  <li>
   Provides coverage as needed for other staff on the program team.
  </li>
  <li>
   Serves as &ldquo;Qualified Mental Health Staff Person&rdquo;
  </li>
  <li>
   Duties as assigned by supervisor.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Sr. Case Manager Qualifications and Salary Information:
 </strong>
 M.A. in psychology or a human service related field. B.A. in psychology or a human service related field with a minimum of 3 years of experience providing direct care in human services. Experience working with adults with serious mental illness preferred. Strong written and verbal communication skills. Master&rsquo;s Degree preferred.
 <br/>
 <br/>
 <strong>
  Single Site SCM Salary
 </strong>
 <strong>
  :
 </strong>
 $58,034 plus generous benefits
 <br/>
 <br/>
 <strong>
  Case Manager Qualifications and Salary Information:
 </strong>
 B.A. in psychology or a human service related field. A.A. degree in psychology or a human service related field with a minimum of 3 years of experience providing direct care in human services. Experience working with adults with serious mental illness preferred. Strong written and verbal communication skills.
 <br/>
 <br/>
 <strong>
  Single Site CM Salary
 </strong>
 <strong>
  :
 </strong>
 $50,078 plus generous benefits
 <br/>
 <br/>
 Please include a resume, cover letter and contact information for 3 professional references.
 <br/>
 <br/>
 ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.
 <br/>
 <br/>
 For more information, visit our website: www.acmhnyc.org
 <br/>
 <br/>
 <em>
  ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.
 </em>
</div>


Sr Case Manager/Case Manager, Sabra Goldman House (SGH)

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