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case manager - supportive housing

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senior executive assistant

case manager specialist

Services For The Underserved

<div>Min: USD $60,000.00/Yr. Max: USD $67,000.00/Yr. Position Overview:
<ul><li>SCOPE OF ROLE:</li></ul><div>
The HLPS Case Manager (a &ldquo;CM&rdquo;) is an essential team member that develops and executes housing navigation and placement services including follow-up post placement for clients referred by NYC Health + Hospitals (H+H). The CM meets with the client in person to develop a housing plan and complete the housing packet and works to support the client to find and move into permanent housing. The CM checks in at consistent, regular intervals during and post move-in/placement and will help the client renew their lease or reapply for vouchers if necessary. The CM will document all interactions, activities, and status changes. The CM will also coordinate services with other contacts to support the client as needed, including shelter/safe haven housing specialist, H + H care team, etc. and as needed, referrals to external providers. The CM plays a key role in executing and updating housing plans, identifying needs, preferences and eligibilities, monitoring client behaviors and practices, and trouble-shooting incidents.</div> 
<div></div><ul><li>ESSENTIAL DUTIES &amp; RESPONSIBILITIES:</li></ul><ul><li>
Conduct intake process with new clients within 48 hours of assignment; includes but is not limited to explanation of HLPS client rights and responsibilities, and grievance procedures.</li><li>
Develop initial housing plans and conduct plan reviews as needed for an assigned caseload.</li><li>
Work with clients to assess eligible housing vouchers, identify housing preferences to search for and match with opportunities, coordinate with the client and the peer counselor/specialist for housing tours and/or interviews, collect necessary documents, and complete applications and paperwork.</li><li>
Regularly schedule follow-up after initial placement to identify further support needs, trouble-shoot incidents, confirm payment, and reapply for vouches and support in lease renewals as needed.</li><li>
Provide accurate, complete, and timely data entry and other documentation of the housing status, interactions, and communications with and on behalf of clients, and if relevant, provision of supportive social services, and client progression/regression toward the goals of securing permanent affordable housing.</li><li>
Attend staff meetings, case conferences, group supervision, and professional development activities such as in-service training(s), seminars, webinars, and conferences as needed. Work with other consortium partners as necessary.</li><li>
Support an environment that embodies diversity, equity, inclusion, and accessibility (DEIA).</li><li>
Participate in workplace culture inspires high-level performance, collaboration, accountability, and professional and respectful interaction.
</li><li>Employ best practices for effective feedback and communication at all levels of staff engagement.</li><li>
Perform all job-related tasks as required.</li></ul> 
<div></div>
Qualifications:
<ul><li>REQUIREMENTS:</li></ul><div>
REQUIRED EDUCATION AND EXPERIENCE
</div><ul><li>High School Diploma or Equivalent.
</li><li>Bachelor&rsquo;s degree in human services field preferred</li></ul><div> 
PREFERRED QUALIFICATIONS &amp; SKILLS</div><ul><li>
Minimum of two years of experience in case management, tenant organization, counseling, community outreach and/or direct advocacy for clients in social service settings.
</li><li>Experience working with homeless individuals and people living with health and/or mental health issues and substance use a plus. Ability to engage with residents.</li><li>
Knowledge of applicable state and city housing and disability laws and codes preferred. Knowledge and experience working with NYC voucher programs, housing subsidies and supportive housing programs preferred.</li><li>
Computer literacy with advanced knowledge of Word, Excel, and Outlook.</li><li>
Familiarity with HOME, CARES, CAPS, Housing Connect, etc. databases.</li><li>
Willingness to travel throughout the five boroughs and make multiple visits to the community as needed. Sporadic evening or weekend hours may be required.</li><li>
Demonstrated commitment to quality and data-driven reporting.</li><li>
Track record of effective collaboration within a direct service organization balancing a large caseload with competing priorities.</li><li>
Strong written and verbal communication skills.</li><li>
Action-oriented, entrepreneurial, flexible, and innovative approach to interacting with and supporting clients.</li><li>
Bilingual (or multi-lingual) is preferred</li></ul><div></div><div> 
</div>Company Overview:
<div>
S:US IS AN EQUAL OPPORTUNITY EMPLOYER</div><div></div><div> 
Join a team of employees who care about the wellbeing of others. We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement. From health and wellness resources to generous PTO, professional development, and more, explore all that we offer on our Benefits Page and see how S:US invests in you.</div><div></div><div> 
We believe in fostering a culture built on our core values: respect, integrity, support, maximizing individual potential and continuous quality improvement.</div><div></div><div> 
All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, age, sexual orientation, national origin, veteran status, or genetic information and including all other statuses protected by Federal, State and Local laws. S:US is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities, including allowance of the use of services animals. To request reasonable accommodation or if you believe such a request was improperly handled or denied, contact the Leave Team at MyMedicalLeave@sus.org.</div>
ID: 2026-18375 Work Location: false</div>

Case Manager

Morgan & Morgan, P.A.

<div>
 
 
 At Morgan &amp; Morgan, the work we do matters. For millions of Americans, we&rsquo;re their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.
 
 
 
 
 Summary
 
 
 
 We are seeking a Case Manager to join our team. As a Case Manager you must be highly organized and able to work on a varied caseload. The Case Manager will assist the attorney in developing settlements, preparing documents and correspondence as needed. The ideal candidate is customer focused and empathetic.
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Daily interaction with existing and potential clients, via telephone and in person
 </li>
 <li>
 Order medical records from providers and communicate with clients and providers during the course of treatment
 </li>
 <li>
 Obtain documents necessary to support injury and/or liability positions
 </li>
 <li>
 Interact with insurance carriers and healthcare providers to secure records and account balances
 </li>
 <li>
 Work directly with multiple coworkers involved in the management and support of case files
 </li>
 <li>
 Maintain organized case files
 </li>
 <li>
 Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
 </li>
 <li>
 Interact with attorneys and present case synopsis when required
 </li>
 <li>
 Manage case files from intake to closing under the direction of an attorney
 </li>
 <li>
 Performs other related duties as assigned to meet the needs of the business
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (preferred)
 </li>
 <li>
 Prior experience as a Personal Injury Case Manager or Prelitigation Paralegal (strongly preferred)
 </li>
 <li>
 At least 2 years of working in a legal position or insurance adjuster experience (strongly preferred)
 </li>
 <li>
 Ability to be a team player and follow procedures
 </li>
 <li>
 Proactive interaction with clients, insurance companies and medical providers
 </li>
 <li>
 Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
 </li>
 <li>
 Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
 </li>
 <li>
 Strong writing and communication skills along with attention to detail
 </li>
 <li>
 Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm
 </li>
 <li>
 
 Remote and/or hybrid not eligible
 
 </li>
 </ul>
 
 
 
 Salary Range: $65,000 USD - $85,000 USD
 
 
 
 Benefits
 
 
 
 
 Morgan &amp; Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful. This success starts with our staff.&nbsp; For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan,&nbsp; paid time off and paid holidays.
 
 
 
 
 Equal Opportunity Statement
 
 
 
 
 Morgan &amp; Morgan provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
 
 
 
 
 E-Verify
 
 
 
 
 This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.&nbsp;&nbsp;&nbsp;
 
 
 
 
 Privacy Policy
 
 
 
 
 Here is a link to Morgan &amp; Morgan's privacy policy.
 
 
</div>

Volunteers of America- Greater New York, Inc.

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
 Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
 We are currently seeking qualified candidates for the following position:
 
Position: Case Manager
 
The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff.
 
Horizon Program, comprised of scattered-site apartments located in the Bronx, enables single adults and families to live independently within in the community, as self-sufficiently as possible. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/hiv-aids
 
Location: Bronx, NY 10451
 
Minimum Qualifications: 
<ul>
<li>Associate's degree or 60 college credits courses in Human Services field, or High School Diploma or GED with 2 years of relevant shelter experience.</li>
<li>The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.</li>
</ul>
Case Manager Principal Responsibilities: 
1. Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
 2. Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
 3. Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
 4. Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
 
We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
 
<ul>
<li>Medical, Dental, & Vision Coverage</li>
<li>Prescription Coverage</li>
<li>Life Insurance</li>
<li>Retirement Plan</li>
<li>Tuition Reimbursement</li>
<li>Paid Time Off, including a Paid Birthday Holiday</li>
</ul>
And much more!
 
To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/
 VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Phaxis

<div>
 
 
 
 Case Manager
 
 
 
</div>

Columbia University

<div><ul><li>Job Type: Officer of Administration</li>
<li>Bargaining Unit:</li>
<li>Regular/Temporary: Regular</li>
<li>End Date if Temporary:</li>
<li>Hours Per Week: 35</li>
<li>Standard Work Schedule:</li>
<li>Building: Wien Hall</li>
<li>Salary Range: $80,000 - $88,000</li>
</ul><div>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</div> 
<div></div>

Position Summary

The Case Manager reports to the Associate Director of Case Management and serves as a key member of Disability Services Case Management team. Under general supervision, the Case Manager will provide case management services for students with a range of disabilities enrolled in programs on the Morningside campus. This position is integral to furthering accessibility and inclusion for students with disabilities at Columbia and will work closely with faculty and University partners to remove barriers to learning, co-curricular programs and resources.

This is an essential onsite role that requires occasional weekend and late evenings hours during times of peak operational volume. Some hybrid work options may be considered.

This position is not eligible for visa sponsorship. Applicants who require current or future visa sponsorship will not be considered.

Responsibilities

Case Management (75%)
<ul>
<li>Manage academic accommodations as defined by Section 504 of the Rehabilitation Act, and the American with Disabilities Act for a large caseload of students registered with Disability Services.</li>
<li>In consultation with the Associate Director for Case Management, develop comprehensive disability case management strategies and facilitates accommodation and support services for students with a range of disabilities, support students through a variety of intervention, referrals, advocacy and follow-up services.</li>
<li>In consultation with the Associate Director, review highly sensitive and confidential disability documentation to determine disability status and need for accommodations.</li>
<li>Develop, implement, update, and evaluate accommodation plans with students and faculty.</li>
<li>Participate in case reviews to assess, plan, implement, coordinate, monitor, and evaluate students&rsquo; accommodation needs.</li>
<li>Develop plans for individual students&rsquo; academic and personal accommodations in concert with other advisors as needed.</li>
<li>Advise students on rights and responsibilities regarding academic accommodations, departmental policies and procedures, and University policies, disclosure, disability management, reasonability, and the grievance processes.</li>
<li>Document and maintain timely and accurate electronic student records, including records of activities with students, communications, documentation, and meeting notes.</li>
<li>Make appropriate referrals to university support services and off campus professionals as needed.
</li><li>Responsible for ensuring accommodations letters are issued according to the departmental procedures.</li>
</ul>
 Compliance/Awareness/Outreach (15%)
<ul><li>Maintain professional expertise in matters pertaining to federal and state regulations and policies affecting persons with disabilities, including Family Educational Rights and Privacy Act (FERPA), Section 504 of the Rehabilitation Act, and the American with Disabilities Act, including ADA standards and regulations pertinent to students with disabilities in higher education.</li>
<li>Provide ongoing technical assistance to faculty, class deans, and other advisors regarding the University&rsquo;s obligations to students with disabilities under the American with Disabilities Act.</li>
<li>Perform outreach to students, faculty, and staff and represents Disability Services at orientation and other events.</li>
<li>Serve as a liaison to other University departments and divisions to facilitate services for students with disabilities; interface regularly with faculty and University administrators, including Morningside schools, Columbia Health, Public Safety, Dining and Libraries on disability issues.</li>
</ul>
 Other (5%)
<ul>
<li>Provide cross functional and other auxiliary accommodations services such as assisting with administration of exam accommodations during peak operational volume, coordinates course specific accommodations, note-taking, and classroom accommodations.</li>
<li>Maintain and develops a network of contacts and actively seek out and participates in professional development activities to ensure a continual flow of current and emerging information in disability services.</li>
</ul>
 Perform other responsibilities as assigned (5%)

Minimum Qualifications
<ul>
<li>Bachelor&rsquo;s degree and/or its equivalent experience in Counselor Education, Rehabilitation Counseling, Special Education or closely related field.</li>
<li>Minimum of 3 related experience required.</li>
<li>Knowledge of Section 504, ADA regulations, and other relevant laws pertaining to disability in higher education.</li>
<li>Familiarity with evaluating medical documentation to determine eligibility for academic and non-academic accommodations.</li>
<li>Excellent verbal and written communication</li>
<li>Demonstrate sensitivity to, and understanding of working with students of diverse backgrounds, academic performance, and disabilities, experience with both traditional and non-traditional students.</li>
<li>Demonstrates ability to take initiative, use critical thinking, and exercise astute independent judgment in handling situations not covered by verbal or written instructions.</li>
<li>Able to handle a high-volume workload; manage concurrent demands, multiple stakeholders while working as part of a team.</li>
<li>Excellent analytical and organizational skills.</li>
<li>Position requires strong computer skills</li>
</ul>
Preferred Qualifications
<ul>
<li>Master&rsquo;s degree in Counselor Education, Rehabilitation Counseling, Special Education or closely related field.</li>
<li>Experience in the provision of services for students with disabilities in a college or university setting.</li>
<li>Case management</li>
</ul>
Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.</div>

Urban Pathways

<div>
 The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.
 
 
 
 Hybrid: 4 days in office/1 day remote
 
 
 
 
 Join UP! We are lighting the path home, one person at a time.
 
 
 
 
 About Urban Pathways
 
 
 
 Since 1975, Urban Pathways has engaged New York City&rsquo;s most vulnerable residents, people on the streets or in areas unfit for human habitation, &ldquo;lighting the path home, one person at a time.&rdquo; Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.
 
 
 
 Job Summary
 
 
 
 Reporting to the Director of Social Services/Social Services Supervisor, the Case Manager provides and documents clinical and case management services for assigned clients. The Case Manager will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.
 
 
 
 Key Responsibilities &amp; Essential Functions
 
 
 
 
 Key Responsibilities &amp; Essential Functions
 
 
 
 
 Program/Facilities
 
 
 
 <ul>
 <li>
 Provides comprehensive case management services for assigned clients including, but not limited to:
 </li>
 <li>
 Support and resources/referrals for clients to meet objectives, including but not limited to:
 </li>
 <li>
 Entitlements
 </li>
 <li>
 Housing
 </li>
 <li>
 Employment / Education / Vocational Training
 </li>
 <li>
 Health, mental health treatment, and substance abuse services
 </li>
 <li>
 Social and community integration
 </li>
 <li>
 Counseling and support to clients on an on-going basis including, but not limited to:
 </li>
 <li>
 Crisis intervention
 </li>
 <li>
 Training and support on client daily living skills, as required
 </li>
 <li>
 Assistance in problem solving, as required
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Advocacy
 </li>
 <li>
 Assesses client needs, develops service plans and/or service referrals to achieve client self-sufficiency.
 </li>
 <li>
 Conducts field work including, but not limited to home visits, escorting clients to appointments, and outreach.
 </li>
 <li>
 Facilitates client groups.
 </li>
 <li>
 Monitors client medications, as required.
 </li>
 <li>
 Conducts client intake and updates information in client database system(s).
 </li>
 <li>
 Completes incident reports and distributes related notices within 24 hours.
 
 
 </li>
 </ul>
 
 Administrative
 
 
 
 <ul>
 <li>
 Maintains and submits all necessary documentation and reports accurately in a timely manner and as required by Urban Pathways, regulatory and funding agency policies, and procedures including but not limited to:
 </li>
 <li>
 Enter progress notes after each client meeting within 48 hours and/or as mandated by the Program.
 </li>
 <li>
 Completes Intake/Admission documentation within 24 hours of client admission, as mandated by the Program.
 </li>
 <li>
 Documents assessments in client records within required timeframe (not applicable for Outreach Program).
 </li>
 <li>
 Updates information in client records, as required.
 </li>
 <li>
 Documents incidents and distributes related notices within 24 hours when the Case Manager has witnessed the incident.
 </li>
 <li>
 Submit all required paperwork for supervisor approval within 48 hours.
 </li>
 <li>
 Files paperwork in client charts (once approved/signed by supervisor), as required by program (no more than 48 hours).
 
 
 </li>
 </ul>
 
 Community Relations
 
 
 
 <ul>
 <li>
 Develops and maintains relationships with community services and resources with particular emphasis on substance/alcohol abuse programs, housing, health and mental health programs, employment, and benefits.
 </li>
 <li>
 Attends and participates in external meetings with funding agency and housing providers.
 
 
 </li>
 </ul>
 
 Communication
 
 
 
 <ul>
 <li>
 Communicates verbally and in writing in a professional manner at all times.
 </li>
 <li>
 Attends staff meetings, trainings, and supervisory sessions, as required.
 </li>
 <li>
 Responds to all communications including telephone, email, and other oral and written inquiries in a timely manner.
 
 
 </li>
 </ul>
 
 Performs All Other Duties As Assigned And As Required.
 
 
 
 
 Qualifications, Education and Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree required. Bachelor&rsquo;s degree in social work or other related field preferred.
 </li>
 <li>
 Minimum one year of case management, individual or group counseling experience preferred.
 </li>
 <li>
 Knowledge of NYC housing subsidy programs.
 </li>
 <li>
 Experience with people experiencing homeless, mental illness and/or substance abuse population preferred.
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Proficiency in Microsoft Office (e.g. Word, Excel, Outlook, etc.) and electronic record-keeping systems (e.g. Awards, Cares, Caires, etc.).
 </li>
 <li>
 Ability to maintain accurate and up-to-date case notes, documentation, and records.
 </li>
 <li>
 Excellent organizational and time management skills.
 </li>
 <li>
 Excellent communication, interpersonal abilities, and follow-up skills.
 </li>
 <li>
 Work effectively with individuals from diverse backgrounds and cultures.
 </li>
 <li>
 Foreign languages a plus.
 
 
 </li>
 </ul>
 
 Other
 
 
 
 <ul>
 <li>
 Required to work a flexible schedule including weekends, holidays, and evenings.
 
 
 </li>
 </ul>
 
 Capabilities
 
 
 
 <ul>
 <li>
 Desire to perform the essential functions of this job.
 </li>
 <li>
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 </li>
 <li>
 Comfortable with using public transportation to travel to and from various programs sites.
 
 
 </li>
 </ul>
 
 Licenses
 
 
 
 <ul>
 <li>
 Valid driver&rsquo;s license with clean driving record a plus.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 <ul>
 <li>
 All programs require fieldwork, home visits, client escorts, and use of public transportation.
 
 
 </li>
 </ul>
 
 Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.
 
 
 
 
 These benefits include:
 
 
 
 <ul>
 <li>
 Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
 </li>
 <li>
 Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
 </li>
 <li>
 Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
 </li>
 <li>
 Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
 </li>
 <li>
 Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
 </li>
 <li>
 Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
 </li>
 <li>
 Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
 </li>
 <li>
 Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.
 </li>
 </ul>
</div>

Urban Resource Institute (URI)

<div>
 Job Details
 
 
 
 Description
 
 
 
 
 ORGANIZATION OVERVIEW
 
 
 
 Founded in 1980, Urban Resource Institute (URI) is the nation&rsquo;s largest provider of domestic violence shelter and support services and a leading provider of housing and services for families experiencing homelessness. Across 24 shelters in New York City, URI provides safe housing for nearly 4,000 individuals and their pets every night and serves more than 40,000 people annually.
 
 
 URI&rsquo;s work is grounded in survivor-centered, trauma-informed, and culturally responsive care. In addition to emergency and transitional housing, URI delivers a robust continuum of Justice Initiatives&mdash;including economic empowerment, legal education and advocacy, prevention and youth programming, and abusive partner intervention&mdash;designed to break cycles of violence, instability, and poverty. URI also develops permanent affordable and supportive housing, advancing long-term pathways to safety, healing, and stability for families and communities.
 
 
 Innovative Urban Village, opening in Summer 2026, is URI&rsquo;s first supportive housing program, developed in partnership with Christian Cultural Center. Located in East New York, Brooklyn, Phase 1A includes 376 income based rental residences, with 94 units dedicated to families who have experienced homelessness due to domestic violence and who qualify for ESSHI services. The program provides permanent supportive housing and trauma informed, culturally responsive services designed to promote long term housing stability and independent living. As URI&rsquo;s inaugural supportive housing initiative, Innovative Urban Village requires the development of a comprehensive program model, policies, procedures, and service framework from inception through full implementation.
 
 
 
 Position Overview
 
 
 
 The Case Manager provides comprehensive, trauma informed, and culturally responsive supportive services to families residing in the Innovative Urban Village supportive housing program. Case Managers conduct assessments, develop individualized service plans, provide counseling and crisis intervention, and coordinate referrals to promote long term housing stability, safety, and independence.
 
 
 This role requires strong engagement skills, the ability to support families impacted by domestic violence, and a commitment to evidence informed practices. Case Managers collaborate closely with Housing Specialists, the Economic Empowerment Specialist, and the Director of Clinical Services to ensure integrated, high quality service delivery aligned with ESSHI and OTDA standards.
 
 
 
 Salary: $60,000 - $70,000
 
 
 
 
 Major Duties And Responsibilities
 
 
 
 
 Direct Service &amp; Case Management
 
 
 
 <ul>
 <li>
 Conduct comprehensive intakes, biopsychosocial assessments, and individualized service plans for assigned residents.
 </li>
 <li>
 Provide supportive counseling, crisis intervention, and safety planning using trauma‑informed, survivor‑centered approaches.
 </li>
 <li>
 Facilitate groups and workshops focused on parenting, wellness, DV recovery, tenancy skills, and life skills.
 </li>
 <li>
 Conduct required home visits to assess safety, tenancy conditions, and service needs.
 </li>
 <li>
 Provide advocacy and accompaniment for residents navigating benefits, legal systems, education, childcare, and healthcare.
 
 
 </li>
 </ul>
 
 Housing Stability &amp; Tenancy Support
 
 
 
 <ul>
 <li>
 Support residents in maintaining long‑term housing stability through proactive engagement and early identification of risk factors.
 </li>
 <li>
 Educate residents on lease compliance, communication with property management, conflict resolution, and household management.
 </li>
 <li>
 Collaborate with Housing Specialists and property management to address tenancy concerns and prevent eviction.
 </li>
 <li>
 Assist residents with recertifications, inspections, and housing‑related documentation.
 
 
 </li>
 </ul>
 
 ESSHI, OTDA &amp; Supportive Housing Compliance
 
 
 
 <ul>
 <li>
 Ensure all services align with ESSHI service categories, including case management, employment support, benefits access, crisis intervention, and tenancy support.
 </li>
 <li>
 Maintain accurate and timely documentation in CAPS, HMIS, and other required data systems.
 </li>
 <li>
 Complete service plans, progress notes, assessments, and incident reports in accordance with agency and funder standards.
 </li>
 <li>
 Participate in audits, case reviews, and quality assurance activities.
 
 
 </li>
 </ul>
 
 Crisis Intervention &amp; Risk Management
 
 
 
 <ul>
 <li>
 Respond to crises using de‑escalation, safety planning, and trauma‑informed strategies.
 </li>
 <li>
 Conduct risk assessments related to DV lethality, mental health, child safety, and tenancy stability.
 </li>
 <li>
 Coordinate emergency responses with internal leadership and external partners, including ACS, NYPD, mobile crisis teams, and hospitals.
 
 
 </li>
 </ul>
 
 Resource Navigation &amp; Community Linkages
 
 
 
 <ul>
 <li>
 Connect residents to community‑based services including mental health treatment, substance use programs, childcare, legal services, and medical care.
 </li>
 <li>
 Provide benefits navigation for SNAP, Medicaid, SSI/SSD, childcare subsidies, and other entitlements.
 </li>
 <li>
 Support residents in accessing education, vocational training, and employment programs in collaboration with the Economic Empowerment Specialist.
 
 
 </li>
 </ul>
 
 Interdisciplinary Collaboration
 
 
 
 <ul>
 <li>
 Participate in interdisciplinary case conferences and service coordination meetings.
 </li>
 <li>
 Collaborate with the Director of Clinical Services to ensure clinical needs are addressed and referrals are completed.
 </li>
 <li>
 Work closely with Housing Specialists to support move‑ins, housing retention, and tenancy success.
 </li>
 <li>
 Maintain strong communication with operations and property management teams.
 
 
 </li>
 </ul>
 
 Training &amp; Professional Development
 
 
 
 <ul>
 <li>
 Participate in ongoing training on trauma‑informed care, motivational interviewing, DV best practices, crisis intervention, and supportive housing standards.
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 Engage in reflective supervision and contribute to a culture of learning and accountability.
 
 
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 SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES
 
 
 
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 Bachelor&rsquo;s degree required.
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 Master&rsquo;s degree in Social Work or related field preferred.
 
 
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 </ul>
 
 Required Skills And Experience
 
 
 
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 Minimum of 2 years of experience in case management or direct service, preferably in supportive housing, domestic violence services, or homeless services.
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 Knowledge of OTDA regulations, ESSHI guidelines, and supportive housing best practices.
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 Experience working with survivors of domestic violence and families with complex needs.
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 Strong crisis intervention, de-escalation, and safety planning skills.
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 Ability to work with diverse populations including LGBTQIA+ individuals, immigrants, older adults, and individuals with mental health or substance use.
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 Strong organizational, writing, and time management skills.
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 Ability to manage multiple priorities in a fast-paced environment.
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 Proficiency in Microsoft Office and data management systems.
 
 
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 </ul>
 
 Specifications For Physical Requirements
 
 
 
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 Will be required to read printed and handwritten materials.
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 Will be required to read information on computer screen.
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 Will be required to use computer keyboard and mouse.
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 Must be able to sit for extended periods of time.
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 Must be able to enter information in digital forms and spreadsheets.
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 May require occasional work outside established working hours, including evenings and weekends.
 
 
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 </ul>
 Urban Resource Institute provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Case Manager - Supportive Housing

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Case Manager - Supportive Housing