case manager

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case manager - supportive housing Jobs in New York

case manager - supportive housing

administrative coordinator Jobs in New York

administrative coordinator

casework manager

Bond Health

<div><div>Case Manager needed in the Bronx! 
Full-time position!
 
 
About the Position
 
The Case Manager will be responsible for providing residential and long term support services to homeless and at-risk adults transitioning into permanent housing. The Case Manager will carry a caseload of approximately 20 to 25 formerly homeless and/or low income individuals. 
Case Manager will be required to have frequent contact with tenants, weekly and/or monthly face-to-face meetings, telephone conversations, and aftercare contacts. Frequent electronic exchanges with colleagues is expected .
 
 
Responsibilities:
 
<ul><li>Provide direct case management services (on-site and in the field). Case management services will include but not limited to mental health and substance use assessments, developing and updating service plans, assistance with obtaining public assistance, Social Security benefits/entitlements and other publicly available resources that may be beneficial to the tenant.</li><li>Using a person centered approach, provide case management services and assessments rooted in evidence based models such as Motivational Interviewing, Critical Time Intervention and Harm Reduction.</li><li>Utilize electronic health record. Maintain accurate and up-to-date tenant files/charts.</li><li>Coordinate and document clinical case management and psychosocial services while also documenting the overall effectiveness of the case management services provided. Case Managers will develop an Individual Service Plan and review the plan periodically to document process toward goals.</li><li>Serve as a liaison between tenant and community providers.</li><li>Facilitate groups with a focus on life skills, education and support, relapse prevention and mental health counseling.</li><li>Complete referrals to medical, mental health, and other outside providers.</li><li>Collaborate with Workforce Opportunities Staff to assist tenant in developing employment related goals, where applicable.</li><li>Ensure overall compliance with organizational and funder regulations. Adhere to documentation requirements as assigned by leadership and funder regulation/standard.</li><li>Coordinate aftercare services and follow-up contacts for post-discharge updates.</li><li>Conduct outreach and engagement including apartment visits and inspections.</li><li>Participate in community development efforts such as Community Meetings and supporting the residence in establishing partnerships with other providers in the community.</li><li>Work with Property Management staff to assist tenant to meet terms of their lease including timely payment of rent and avoidance of any nuisance behaviors. Mediate landlord-tenant disputes that threaten housing stability.</li><li>Utilize trauma informed interventions and culturally responsive engagement techniques to assist tenants with overcoming barriers to housing stability.</li><li>Participate in community initiatives to fulfill mission to end homelessness.</li><li>Provide crisis intervention as needed.</li><li>Provide all services in a manner that respects cultural differences amongst tenants.</li><li>Carry out other duties as assigned by leadership.
</li></ul> 
Requirements:
 
<ul><li>A Bachelor's degree in human services or related field.</li><li>Must possess strong organizational, writing, communication, and computer skills.</li><li>Some relevant experience working with low-income or homeless populations.</li><li>Fluent in Spanish is required.</li><li>Candidates must be self-starters with the skills and energy to work within the community.</li><li>Case Manager is regularly required to, type, use hands and fingers, reach with hands and arm. The Case Manager is regularly required to walk, stoop, and kneel. The Case Manager is often required to spend up to six (6) hours sitting at a desk during a normal eight (8) hour shift. Occasionally the Case Manager is required to lift items less than 5</li></ul> 

Salary: Position is on a temp to perm basis. Temp salary is $26 per hour. Perm salary will be between $53,000-$55,000 per year plus benefits.
 
 
For more information and to apply, please contact:
 
Howard Newman
 
Account Manager, Bond Health Staffing
 
5824 12th Avenue 
Brooklyn, NY, 11219 
Office: 1-718-302-0040 ext. 204 
Fax: 1-718-302-0070 
Howard@bondhealthstaffing.com</div></div>

Case Manager

The Jewish Board

PURPOSE: 
The Jewish Board’s Adult Residential Division supports adults with serious and persistent mental illness to live in the community with as much independence as possible. Using a non-judgmental, harm-reduction approach, staff model and guide residents to create and meet personalized recovery goals, develop independent living skills, and live in a healthy and secure manner. Our work is guided by principles that underscore the critical importance of stable housing, use a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey.
 
POSITION OVERVIEW: 
The Case Manager is the most senior level of direct care staff working within the Jewish Board’s supportive housing programs to help residents live in the community as independently as possible.
 
KEY ESSENTIAL FUNCTIONS: 
Resident Support
 <ul>
<li>Carries a caseload and practices person-centered and collaborative service planning with residents.</li>
<li>Is assigned the most complex clients; carries a larger caseload than case associates and case assistants</li>
<li>Ensures service plans are completed and signed by residents according to regulatory guidelines and standards.</li>
<li>Evaluates and assesses independent living skills using a detailed functional assessment tool or supports residents in using tool for self-assessment. Supports residents in meeting individual goals.</li>
<li>Supports residents toward the goal of medication management independence, including appropriate person-centered interventions.</li>
<li>Advocates on behalf of residents with other services providers and in a way that takes into account health disparities and systemic racism.</li>
<li>Interprets and explains agency policies and procedures to residents.</li>
<li>May run resident support groups.</li>
<li>Participates in monthly collaborative walk-throughs of unit/apartment with residents.</li>
<li>Escorts residents to appointments, as needed.</li>
<li>Facilitates monthly roommate meetings, when appropriate.</li>
<li>Assists residents with physically demanding tasks, such as carrying groceries, laundry, and other household items, as needed.</li>
<li>Heats fully cooked foods, on occasion.</li>
<li>Resolves crises and de-escalates situations threatening resident comfort and well-being.</li>
<li>Creates management plans to improve safety and prevent ongoing crises.</li>
<li>For congregate settings only: Performs safety rounds of the program and wellness checks, as necessary.</li>
</ul>
Administrative Support and Coordination
 <ul>
<li>Provides services to those residents within the scope of program regulations and agency mission.</li>
<li>Independently completes regular and timely documentation of all resident interactions, including assessments, service plans and progress, and informational notes.</li>
<li>Ensures progress notes meet monthly billing documentation requirements, if necessary.</li>
<li>Files incidents reports, as appropriate.</li>
<li>Links residents to community-based treatment and collaborates with other services providers when coordinating services.</li>
<li>Participates in planning and execution of special and holiday events.</li>
<li>Participates in regular staff meetings and trainings.</li>
<li>Travels to off-site meetings and trainings, as needed.</li>
<li>Participates in intake, assessments, discharge, and follow-up conferences; may take the lead in presenting cases in these settings or in high-risk case meetings</li>
</ul>
CORE COMPETENCIES for the position include: 
Knowledge and Attributes
 <ul>
<li>In-depth understanding of how mental illness, substance use disorders, or trauma can affect the lives of individuals in the community.</li>
<li>Experience working with individuals living with serious mental illness, substance use disorders, or trauma required.</li>
<li>Knowledge of local and state health and human service systems and their navigation.</li>
<li>Understanding of the demanding processes of stabilization and recovery.</li>
<li>Commitment to working with individuals with serious mental illness, substance use disorders, a history of trauma, and/or homelessness.</li>
<li>Compassion and respect for vulnerable individuals.</li>
<li>Openness to approaching the work through an anti-racist lens, engaging in continuous learning, and putting that learning into practice to support our diverse resident population.</li>
<li>The ability to stay calm in a variety of situations, some of which may be stressful.</li>
<li>Patience and empathy for individuals on their journey to recovery.</li>
</ul>
Skills
 <ul>
<li>Communication: Conveys information clearly and concisely, both verbally and in writing; practices active listening; engages residents respectfully.</li>
<li>Self-sufficiency and initiative: Assesses, initiates, and completes tasks independently; contributes to the organization’s mission and team’s goals; researches and pursues professional development opportunities.</li>
<li>Interpersonal relations: Demonstrates cultural sensitivity, interacts with colleagues and residents professionally and respectfully.</li>
<li>Problem-solving: Analyzes situations objectively, generates or researches solutions independently</li>
<li>Quality assurance: Attends to detail, follows standard operating procedures, and consistently produces work of high quality.</li>
<li>Teamwork: Works collaboratively with teams and models collaborative teamwork, takes appropriate action on constructive feedback.</li>
<li>Organizational skills: Manages time effectively; respects deadlines; prioritizes multiple, emerging, and complex demands; demonstrates flexibility.</li>
<li>Crisis management: Identifies situations in the environment that can evolve into a crisis, maintains calm during a crisis, has solid crisis de-escalation skills or is willing to learn specific skills to de-escalate a crisis.</li>
<li>Good judgement: Manages risk and ensures safety of residents independently recognizes and acts on situations requiring intervention by a supervisor or higher authority.</li>
</ul>
EDUCATIONAL/TRAINING REQUIRED: 
<ul>
<li>Bachelor of Arts (BA) or Bachelor of Science (BS) degree (At least 1-year experience in Human Services preferred)</li>
</ul>
COMPUTER SKILLS REQUIRED: 
<ul>
<li>Familiarity with Microsoft Office suite of products (Excel, Word, PowerPoint, etc.).</li>
<li>Ability and willingness to learn new systems and application software.</li>
</ul>
WORK ENVIRONMENT/PHYSICAL EFFORT
 <ul>
<li>Ability to travel to visit residents in apartments or to escort residents in the community.</li>
<li>Valid driver’s license and willingness to drive agency van preferred.</li>
<li>Ability to lift 25 pounds to assist residents and to manage stairs in walk-up buildings as needed.</li>
</ul>
We are an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, veteran status, or any other status protected by applicable federal, state, or local law.

Case Managers

M&R Hotel Management

FRONT OFFICE MANAGERTemporary, Full-Time &mdash; Maternity Leave Coverage (with potential to transition to a permanent position)SUMMARY:The Front Office Manager is the department head for the Front Office and responsible for all day-to-day operations including, but not limited to; Guests&rsquo; arrival and departure experience, ensuring that all department finances are reported accurately, maintaining proper PAR levels of department supplies, reporting month-end inventory to the General Manager, maintaining all Marriott and M&amp;R Standards and driving all KPIs. Working alongside the General Manager and Assistant General Manager, the Front Office Manager is a member of the Hotel&rsquo;s leadership team and is expected to be both proactive and resourceful when operational obstacles or other concerns are observed or brought to their attention. The Front Office Manager must be the Hotel&rsquo;s Brand Champion and work to ensure that all Front of the House associates understand the expectations set forth by both Marriott and M&amp;R in regard to guest satisfaction and appropriate responses to guest concerns.RESPONSIBILITIES:Leadership &amp; Team Management<ul><li>Directly supervise, and coach all Front Office staff, including the Assistant Front Office Manager, Guest Service Agents, Night Auditors and Bellmen.</li><li>Recruit, interview, hire, and train Front Office associates in partnership with the General Manager, Assistant General Manager and People &amp; Culture team.</li><li>Conduct regular performance evaluations, deliver coaching and corrective action, and support associate development and succession planning within the department.</li><li>Lead daily pre-shift meetings and weekly department meetings to communicate goals, brand updates, and property priorities.</li><li>Foster a positive, service-driven team culture that supports associate engagement and retention.</li><li>Drive KPI&rsquo;s including but not limited to; ITR, RevPAR, OCC%, Bonvoy Enrollments, etc.</li></ul>Guest Relations &amp; Service Excellence<ul><li>Maintain all Brand Standards pertaining to Guests&rsquo; Arrival and Departure.</li><li>Personally engage with guests, resolve escalated complaints and service recovery situations, and follow up to ensure satisfaction.</li><li>Monitor guest satisfaction scores (e.g., ITR, GuestVoice, etc.) and implement action plans to address trends.</li><li>Serve as the Manager on Duty (MOD). Availability to work evenings, weekends, and holidays as business needs require.</li><li>Ensure VIP, loyalty member, and special-occasion guests receive appropriate recognition and amenities per brand standards.</li><li>Drive associate awareness of ITR, key detractors and key contributing factors that influence the Hotel&rsquo;s scores.</li><li>Ensure that Brand Standards pertaining to Bonvoy Enrollments, CEC Cases, GXP Chat reply times and other Marriott metrics fall under the responsibility of the Front Office.</li></ul>Front Office Operations<ul><li>Oversee daily Front Desk and Night Audit operations to ensure smooth, accurate, and efficient service delivery.</li><li>Proficient in the hotel's property management system (PMS) and all interfacing hotel systems; serve as the property's subject-matter expert for Front Office technology.</li><li>Retrieve, review, and distribute daily and period-end reports in a timely fashion (e.g., STAR Report, occupancy forecasts, arrivals/departures).</li><li>Develop and post the weekly work schedule for Front Desk employees in line with labor budgets and occupancy forecasts.</li><li>Coordinate room assignments and blocking with Housekeeping and Sales to support group, VIP, and special-request needs.</li><li>Prepare and distribute function sheets and relevant Front Office updates at the weekly Management Meeting.</li><li>Open IT tickets with Marriott when systems are down or require the attention of a Third-Party Vendor.</li></ul>Financial &amp; Administrative Responsibilities<ul><li>Ensure that all daily revenue reporting is accurate in the Hotel&rsquo;s Financial Management System, working with the Assistant General Manager and/or Finance to rectify any variances or discrepancies in a timely manner.</li><li>Responsible for Accounts Payable related to the Front Office department, ensuring invoices are paid in a timely fashion and informing the General Manager of any high balances.</li><li>Responsible for Accounts Receivable and Direct Bill accounts; coordinate with Sales on account status and conduct weekly audits with the General Manager.</li><li>Coordinate and administer the daily transmittal of cash and checks to the bank; maintain accountability for the house bank and all cash-handling procedures.</li><li>Able to perform Night Auditor duties and balance the hotel's books at the end of each period; prepare and submit End of Period reports to Corporate on the first day of each new period.</li><li>Support the General Manager and Assistant General Manager with Front Office budgeting, labor cost management, and monthly forecasting.</li><li>Assist with basic revenue management functions, including rate and availability checks, in coordination with Sales and Revenue Management.</li><li>Maintain proper PAR levels of all Front Office supplies, ordering items as needed while staying within the monthly budget.</li><li>Regularly take inventory of all Market items. Place orders, process invoices and submit month-end inventory to the General Manager.</li></ul>Training &amp; Brand Compliance<ul><li>Assist all Front Desk Associates in the use of the property's Training Program; ensure new hires complete required onboarding and certification.</li><li>Ensure Front Office operations comply with Marriott brand standards and prepare the department for Brand Standard Audit (BSA) /Guest Service Score audits.</li><li>Maintain up-to-date knowledge of brand initiatives, loyalty programs, and system updates, and train the team accordingly.</li><li>Ensure all associates follow the rules and policies found in the M&amp;R Employee Handbook.</li></ul>Safety, Security &amp; Compliance<ul><li>Follow all hotel security protocols, including key issuance procedures, guest verification, and restricted area access.</li><li>Maintain thorough knowledge of hotel emergency procedures; train and prepare Front Office employees to respond calmly and effectively in the event of an emergency or accident.</li><li>Assist in the maintenance of the property's key control program and ensure the security needs of the property and guests are met.</li><li>Report safety hazards, suspicious activity, and maintenance issues to the General Manager, Assistant General Manager and Engineering promptly.</li><li>Serve as a key member of the property's emergency response and crisis management team.</li></ul>Communication<ul><li>Communicate with the Assistant General Manager on a daily basis regarding operations, guest issues, and department performance.</li><li>Inform the Assistant General Manager of potential problems with guests and the progress of special projects.</li><li>Develop effective departmental communication and information systems through the use of communication logs, department meetings, and hotel meetings.</li><li>Maintain clear, continuous communication with Housekeeping, Maintenance, Sales, and other departments to fulfill guest and operational needs efficiently.</li><li>Establish working relationships with corporate departments including, but not limited to; People &amp; Culture, Revenue, Sales and Finance.</li></ul>Qualifications<ul><li>Minimum 2-3 years of hotel Front Office experience, including at least 1 year in a supervisory or management capacity; multi-brand experience a plus.</li><li>Working knowledge of a major hotel PMS (e.g., Stay PMS, Opera, Lightspeed, OnQ, PEP, HMS, Choice Advantage) and general proficiency with hotel technology systems.</li><li>A proven track record on the industry of being a leader in the Front Office who has demonstrated organizational prowess and intuitive and create problem solving abilities.</li><li>Excellent verbal and written communication skills; ability to interact professionally with guests, associates, vendors ownership, and Corporate.</li><li>High school diploma or equivalent required; college coursework in Hospitality Management or a related field preferred.</li><li>Proven ability to drive KPIs through an efficient and proactive management style.</li></ul>Physical RequirementsThis role requires the ability to stand for extended periods (up to 8 hours per shift), lift and carry items up to 40 lbs, and work in a lobby environment with varying noise levels. The Front Office Manager must be able to work a flexible schedule, including evenings, weekends, and holidays, and be available to respond to the property outside of normal business hours as needed.M&amp;R Hotel Management is committed to equal employment opportunity. Qualified individuals must be able to perform the essential functions of the position, with or without reasonable accommodation. Associates or applicants who require a reasonable accommodation should contact the People &amp; Culture Department.M&amp;R Hotel Management participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Job Type: Full-timePay: $68,000.00 - $72,000.00 per yearApplication Question(s):<ul><li>Are you willing to accept a full-time temporary position for maternity leave coverage, with the possibility of transitioning into a permanent role based on business needs and performance?</li></ul>Ability to Commute:<ul><li>New York, NY 10001 (Required)</li></ul>Work Location: In person

Front Office Manager - SpringHill Suites Times Square

JPMorganChase

<div>JOB DESCRIPTION 
 
 
Join a global team building a best-in-class fixed income investment platform for the world's top Private Bank as a Senior Associate.
JPMorgan Asset &amp; Wealth Management, with $2.8 trillion in client assets, is a global leader in investment and wealth management. The firm serves institutions, high-net-worth individuals, and retail investors across all major markets and invests across equities, fixed income, alternatives, multi-asset, and money markets.
The Manager Solutions team is responsible for the research, selection, and ongoing monitoring of asset managers used across Global Wealth Management investment programs. The team supports a global client base and operates across New York, London, and Mumbai.
We are seeking a Senior Associate with a focus on fixed income funds, ETFs and separate accounts. This individual will play a critical role in manager research, investment underwriting, and ongoing monitoring across a variety of fixed income sectors. The role serves as a key point of contact for external asset managers and contributes directly to investment committee recommendations.
Key Responsibilities
<ul><li>Research, select, and monitor fixed income investment managers, with emphasis on evaluating investment process, team, philosophy, and performance</li>
<li>Present recommendations to investment committee and other internal stakeholders
</li><li>Conduct manager due diligence meetings, preparing focused agendas, identifying inconsistencies between stated process and portfolio positioning, and producing clear, committee-ready meeting notes and recommendation memos</li>
<li>Proactively source new investment opportunities within relevant universes, assessing how potential additions complement or overlap with existing manager allocations</li>
<li>Partner with portfolio managers, portfolio strategy, and asset class leaders to ensure manager recommendations align with broader platform objectives</li>
<li>Communicate investment processes clearly to internal stakeholders, clients, and external managers</li>
</ul>Required Qualifications
<ul><li>3&ndash;6 years of hands-on investment experience within asset or wealth management, credit research (buy-side or sell-side), investment consulting, manager research at an institutional allocator, or similar roles</li>
<li>Strong knowledge or interest in fixed income markets</li>
<li>Superior writing and presentation skills &mdash; this role produces committee-level work product and requires the ability to communicate complex analysis clearly, precisely, and with appropriate nuance</li>
<li>Critical thinking and constructive skepticism &mdash; comfort pushing past marketing narratives, flagging risks, and distinguishing between genuine alpha and market beta</li>
<li>Strong interpersonal skills with the ability to represent the Private Bank externally in manager meetings and across internal teams</li>
<li>Quantitative competence with the ability to translate data into actionable investment conclusions
</li></ul>Preferred Qualifications
<ul><li>Deep familiarity with at least one fixed income sector (municipals, securitized, high yield, leveraged loans); background in fixed income research, credit research or portfolio management
</li><li>CFA or CAIA designation, or demonstrated progress toward completion</li>
</ul>ABOUT US 
 
 
<div><div>JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
</div><div>We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
<div>We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase &amp; Co. is an Equal Opportunity Employer, including Disability/Veterans 
</div></div></div> 
 
ABOUT THE TEAM
 
 
J.P. Morgan Asset &amp; Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.</div>

US Fixed Income & Multi-Asset Manager, Research Associate

Center for Urban Community Services

<div><div>The Center for Urban Community Services, (CUCS), is an acclaimed human services organization and one of the nation's largest providers of housing and social services. CUCS is a leader in implementing new practices, sharing knowledge and assisting in shaping local, state and national strategies, so that persons who are homeless, low-income, living with mental illness, or have other special needs can live successfully in the community.</div> 
<div></div>
<div></div>
<div>CUCS invites applications for a case management position at the Street Outreach Program. CUCS is the lead support agency in the Manhattan Outreach Consortium (MOC) that uses the Housing First model. MOC is a coalition of neighborhood-based organizations working together to permanently house homeless people living on Manhattan streets.</div> 
<div></div>
<div></div>
<div>The Case Manager provides a full range of direct services to clients living on the streets and pursuing permanent housing. The Case Manager will work within an interdisciplinary team focusing on moving people off the streets of Upper Manhattan into permanent housing and successfully reintegrating into their communities. The Case Manager&rsquo;s responsibilities will include outreach to clients living on the street as well assisting their caseload with obtaining permanent housing, helping clients live full and satisfying lives in the community, helping their team and program to function well and meeting their contractual obligations including achieving contracted housing placement goals, and striving as appropriate to their role, to fulfill the CUCS programs&rsquo; core purpose, core values and vision statements.</div> 


Success in this role requires strong relationship-building skills, sound judgment, effective crisis intervention, and a commitment to empowering clients through strengths-based, trauma-informed services. 


Essential functions include, but are not limited to:
<ul><li>
Develop and maintain collaborative, professional relationships with clients while creating, implementing, and regularly updating individualized service plans that reflect each client's strengths, goals, and needs.</li><li>
Conduct ongoing assessments and monitor client progress, adjusting service plans as appropriate to support long-term stability and recovery.</li><li>
Coordinate comprehensive services and referrals to address housing, healthcare, behavioral health, substance use, employment, education, financial, and social service needs.</li><li>
Assist clients with obtaining and maintaining public benefits by completing applications, coordinating appointments, monitoring renewals, and advocating with federal, state, and local agencies.</li><li>
Support clients in securing and maintaining permanent housing, including housing searches, application completion, move-in coordination, landlord communication, annual recertifications, apartment inspections, and tenancy preservation.</li><li>
Provide crisis intervention, institutional visits, discharge planning, and coordination with hospitals, shelters, emergency responders, and other community providers.</li><li>
Deliver services both onsite and throughout the community, including home visits and accompanying clients to medical appointments, housing interviews, court appearances, benefits offices, schools, job interviews, and other essential appointments.</li><li>
Facilitate individual and group services, including recreational activities, psychoeducational groups, evidence-based interventions, and wellness programming.</li><li>
Support clients with activities of daily living, including personal care, housekeeping, laundry, hoarding mitigation, pest remediation, donation coordination, and maintaining safe living environments.</li><li>
Support new client admissions by assisting with orientation, distributing essential household items, processing belongings through the PackTite system, and assisting with bed bug remediation when necessary.</li><li>
Maintain timely, accurate, and comprehensive documentation, including progress notes, assessments, Individualized Living Plans (ILPs), benefit documentation, and other required records in accordance with agency, regulatory, and funder requirements.</li><li>
Maintain required monthly client contact standards and ensure all services are delivered in compliance with agency policies, licensing requirements, and contractual obligations.</li><li>
Protect client confidentiality and uphold all ethical, professional, and regulatory standards.</li><li>
Participate in required trainings, team meetings, supervision, and professional development activities.</li><li>
Perform other duties as assigned.</li><li>
Please note: Specific responsibilities may vary based on program assignment, funding requirements, and client population.</li></ul><div>
A valid drivers license is required.</div>
<div>Four 12am-5am shifts per year are required for quarterly counts.</div>
<h3 class="jobSectionHeader">Education &amp; Experience</h3>
<ul><li>Case Manager I: High School Diploma or equivalent and two (2) years of relevant work experience (Non-HASA funded sites only).</li><li>
Case Manager II: Bachelor's Degree; or High School Diploma or equivalent and four (4) years of relevant work experience.</li><li>
Case Manager III: Bachelor's Degree and two (2) years of relevant work experience; or BSW and one (1) year of relevant work experience; or High School Diploma or equivalent and six (6) years of relevant work experience.</li><li>
Case Manager IV: Bachelor's Degree and four (4) years of relevant work experience; or BSW and three (3) years of relevant work experience; or High School Diploma or equivalent and eight (8) years of relevant work experience.</li><li>
Case Manager V: Internal Only</li></ul>

Note: For applicants without a college degree, every 30 college credits earned may be substituted for one (1) year of relevant work experience. At HASA-funded sites, college credits may not be substituted unless the applicant has at least four (4) years of relevant work experience. Relevant experience must directly relate to the essential functions of this position. 

<h3 class="jobSectionHeader">
Knowledge, Skills &amp; Abilities</h3>
<ul><li>Demonstrated ability to provide services to specialized populations.</li><li>
Proficiency with Microsoft Office Suite and general computer applications.</li><li>
Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with diverse audiences.</li><li>
Excellent organizational, time management, collaboration, and interpersonal skills.</li><li>
Ability to work independently while contributing effectively as part of a multidisciplinary team.</li><li>
Bilingual/multilingual language skills, as required or preferred by the assigned program.</li></ul>
<h3 class="jobSectionHeader">Physical Requirements</h3>
<ul><li>Ability to sit and stand for extended periods of time.</li><li>
Ability to walk, bend, reach overhead, grasp, push, pull, and perform routine physical movements.</li><li>
Ability to lift and move items weighing up to 30 pounds.</li><li>
Ability to walk up and down stairs (most agency locations are equipped with elevators).</li><li>
Ability to work primarily indoors in a standard office environment and operate standard office equipment. Some community-based programs may require working outdoors.</li><li>
Ability to read computer screens and written documents and accurately enter data into electronic systems.</li><li>
Ability to accompany clients using public transportation for extended periods.</li><li>
Ability to travel to various locations to provide client escort services.</li></ul>

Additional Requirements (as applicable to the position):
<ul><li>
Field-based position requiring travel throughout the five boroughs of New York City and, when necessary, locations outside of New York City.</li><li>
Valid driver's license with a satisfactory motor vehicle record (MVR).</li><li>
Ability to spend the full workday in the field.</li><li>
Ability to work in various weather conditions, including inclement weather.</li></ul>
Benefits We Offer:
<ul><li>
Annual Time Off Benefits: 17 days of PTO for new hires, 20 days of PTO after 1 yr of service, 27 days of PTO after 5 yrs of service, 10 Sick days, 3 personal days, 12 paid holidays</li><li>
Comprehensive medical, vision, and dental plans</li><li>
Employee Assistance Program (EAP)</li><li>
403(b) Retirement Plan</li><li>
Pre-tax savings plan (including Flexible Spending Accounts and Commuter Benefit Plan)</li><li>
Transit Subsidy</li><li>
Paid Family Leave; Short-Term Disability insurance</li><li>
Health Savings account</li><li>
Life insurance</li><li>
Tuition reimbursement</li></ul></div>

Man Group

<div><div>About Man Group

Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent.

Headquartered in London, we manage $253.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com

At Man Group, we respect your privacy and we are committed to protecting and safeguarding your Personal Data. We have developed policies and processes which are designed to provide for the security and integrity of your Personal Data. We are committed to Processing your Personal Data fairly and lawfully, and being open and transparent about such Processing. For further information on how we process your data, please see the privacy notice for applicants here.
<ul><li>As at 30 June 2026</li></ul></div><h2 class="jobSectionHeader">
Purpose of role</h2>

Serve as a welcoming and reliable point of contact for the office, working collaboratively as part of a global, multidisciplinary workplace management team to deliver a seamless and positive experience for colleagues and clients alike.

Provide thoughtful, high-quality support to the CRES Manager, the wider CRES team, and local leadership across all aspects of workplace services, including reception, catering and hospitality, mail, stationery, office maintenance, waste management, security etc. Ensure day-to-day office needs are handled with care, professionalism, and a strong sense of responsiveness.

Support the delivery of local Health &amp; Safety requirements, such as office risk assessments, first aid and fire warden coordination, and life safety equipment checks, helping to ensure Man Group remains fully compliant with regulatory standards and aligned with global best practice at all times.

Specific responsibilities

Reception and Office Services
<ul>
<li>Welcome clients and visitors, ensuring a professional and high-quality guest experience.</li>
<li>Coordinate hospitality, catering, and meeting room setup for external meetings.</li>
<li>Support basic VC/AV setup for client meetings as needed.</li>
<li>Manage office supplies, including post, print, and stationery.</li>
<li>Maintain catering supplies for tea points, meetings, and events.</li>
<li>Handle switchboard calls, directing enquiries appropriately.</li>
<li>Support the CRES Manager with access pass issuance and related reconciliations in line with agreed processes.</li>
<li>Help coordinate and oversee third-party contractors &mdash; including cleaning, catering, pest control, landscaping, waste management, office maintenance, and access control &mdash; liaising with building management as required.</li>
<li>Receive and distribute incoming and outgoing mail.</li>
<li>Provide general support to the CRES Manager in the day-to-day running of the office.</li>
</ul>
Health &amp; Safety
<ul>
<li>Support the CRES Manager in maintaining a safe working environment, including carrying out routine checks.</li>
<li>Maintain accurate records for first aiders, fire wardens, and PEEPs.</li>
<li>Ensure first aid boxes are accessible, visible, and regularly stocked.</li>
<li>Assist with compliance on fire evacuation procedures and local regulations.</li>
<li>Support the reporting process for accidents, incidents, and near misses.</li>
<li>Maintain a log of all personal DSE equipment issued to staff.</li>
</ul>
Moves &amp; Changes
<ul>
<li>Support the CRES Manager with desk moves, changes, and related logistics.</li>
<li>Assist with ad hoc requirements such as desk booking, locker allocations, and artwork.</li>
</ul>
Event Management
<ul>
<li>Help coordinate office events, including seasonal gatherings such as summer and winter parties.</li>
<li>Support d&eacute;cor and theming for relevant initiatives (e.g. Pride), aligning with global offices where appropriate.</li>
</ul>
Financial
<ul>
<li>Raise and/or approve purchase orders.</li>
<li>File quotes and supporting documentation accurately within the relevant shared folders.</li>
<li>Maintain data logs and records as required.</li>
</ul>
Administration &amp; Communications
<ul>
<li>Communicate office and CRES updates via email, Slack, and other channels as needed.</li>
<li>General support as required</li>
</ul>
Technical Competencies
<ul>
<li>University degree preferable</li>
<li>Reception and or client facing experience</li>
<li>Ability to multitask and remain calm under pressure.</li>
<li>Encourage collaboration and team working</li>
<li>Good understanding and awareness of Health &amp; Safety</li>
<li>Excellent written and verbal communication skills</li>
<li>PC literate proficiency in MS Outlook with mid to excellent level MS Excel and PowerPoint skills</li>
<li>Personable and able to develop relationships at all levels in the organisation with particular emphasis on customer service excellence</li>
<li>Relevant experience with Corporate Services or Client facing experience (preferred)</li></ul><div> 
Inclusion, Work-Life Balance and Benefits at Man Group 
You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity. 
 
You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.

Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.

Equal Employment Opportunity Policy

Man Group provides equal employment opportunities to all applicants and all employees without regard to race, color, creed, national origin, ancestry, religion, disability, sex, gender identity and expression, marital status, sexual orientation, military or veteran status, age or any other legally protected category or status in accordance with applicable federal, state and local laws.

Man Group is a Disability Confident Committed employer; if you require help or information on reasonable adjustments as you apply for roles with us, please contact TalentAcquisition@man.com.</div></div>

Receptionist | Administrative Assistant

FlowX.ai

<div>FlowX.AI is an agentic AI platform for large-scale, mission-critical applications. We started in regulated industries - banking and insurance - and have successfully landed major deals in government and defense. We're now expanding into new verticals including logistics, manufacturing, healthcare, and construction.
Our platform enables large organizations to deploy, run, and monitor mission-critical AI agents at scale. We provide the governance layers and robustness that AI agents need to operate reliably across the most important business processes.
Mission
As a Customer Success Manager, your role is to oversee and drive the success of our US clients. The relationship starts the moment the agreement is signed - sometimes earlier - and you'll own it end-to-end from there. You enable, support, and provide oversight for the customer making sure they're able to deliver against the strategic priorities set by executives. Working alongside the client, you drive the adoption of the platform across their teams, manage the implementation project through to go-live, and help showcase the measurable value the solution brings - turning early wins into long-term, organization-wide success and expanded revenue.
What you would do on a daily basis:<ul><li>
Reviewing progress of the customer team against the implementation plan / roadmap, from signature through go-live and beyond.</li><li>
Identifying friction points and blockers, and helping the customer team work through them.</li><li>
Working with the product team on identified platform issues to drive resolution.</li><li>
Understanding the pain points of the client and showing the value of the platform being offered.</li><li>
Managing the account like a trusted advisor - understanding their workflows well enough to be seen as an extension of their team.</li><li>
Partnering closely with the sales team to identify renewal and upsell opportunities and grow ARR and DMR.</li><li>
Putting the client's needs first.</li></ul>
Who you are:<ul><li>
3+ years of experience as a Customer Success Manager, Account Manager, or another client-facing role.</li><li>
Experience managing implementation projects, with solid project management skills.</li><li>
Commercial understanding of customer success - comfortable owning renewal and upsell conversations, not just adoption.</li><li>
Strong analytical skills and mindset.</li><li>
Excellent English verbal and written communication/presentation skills.</li><li>
Flexible with working hours - this isn't a 9-to-5 role, and you may need to start earlier to overlap with international teams and US client schedules.</li></ul>
What's in it for you:<ul><li>
Joining a product company in such early stages means you are invited to leave a print on the evolution of both the business and the product.</li><li>
Work directly with the tech and business leadership of European and American companies to transform digital experiences.</li><li>
Direct involvement in further building the team &amp; the culture.</li><li>
Early-stage equity package to be considered.</li></ul>
Location: New York City 
Benefits 
<ul><li>
Health Care Plan (Medical, Dental &amp; Vision)</li><li>
Retirement Plan (401k, IRA)</li><li>
Paid Time Off (Vacation, Sick &amp; Public Holidays)</li><li>
Training &amp; Development</li></ul></div>

Customer Success Manager

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