category manager, amazon fresh beverages Jobs in New York

category manager, amazon fresh beverages

manager, site merchandising Jobs in New York

manager, site merchandising

product manager, consumer Jobs in New York

product manager, consumer

strategic account manager, food & beverage Jobs in New York

strategic account manager, food & beverage

category manager amazon fresh beverages

Amazon.com

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? Amazon is looking for a customer obsessed, analytical and innovative individual to join Amazon Fresh Grocery as a Category Manager. This role will own the P&amp;L for some of the largest categories in Beverages. You will utilize a wide range of skills and work across major functional areas such as supply chain, marketing, merchandising, pricing, and private brands to drive performance.<br>
<br>
The ideal candidate should have extensive buying experience as well as demonstrated ability to plan assortments independently, think strategically, analyze and interpret data, spot market trends, and collaborate with vendors. A detail-oriented and analytical mindset is a must along with a strong proficiency in Excel and a natural curiosity for the customer.<br>
<br>
You will be expected to thrive in ambiguous situations, take ownership of goals, and work in a fast-paced environment to deliver results. Much of this work will be cross-functional, working with internal and external stakeholders to ensure an optimal assortment. As a result, a collaborative attitude, great communication skills and a keen sense of initiative are critical to success. The ideal candidate is a self-starter who will take ownership of projects and business problems to drive successful results.<br>
<br>
<br>
<br>
Key job responsibilities<br>
Key job responsibilities:<br>
<ul><li>Own the P&amp;L for multiple large categories, hitting top and bottom line targets</li><li>Develop category strategies, detailing what changes will be made to the categories over the next year and the direction you want to take the categories over the next three years</li><li>Plan the assortment for multiple categories, determining what items to put on our digital and physical shelves</li><li>Develop strategic relationships with new and existing suppliers to ensure early insight into new trends and products; early and exclusive access to new items; merchandising and promotions and competitive costs.</li><li>Plan endcaps and other traffic driving initiatives in coordination with marketing</li></ul></div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of with Excel experience</li><li>5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience</li><li>Bachelor's degree, or 3+ years of professional or military experience</li><li>Experience with financial analysis and P&amp;L ownership</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience managing large data sets and utilizing to drive performance and process improvements</li><li>Experience in vendor negotiations, pricing and promotion, inventory management, and product development</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<br>
<br>
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,000/year in our lowest geographic market up to $141,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.</div>

Category Manager, Amazon Fresh Beverages

Amazon

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Interested in working on an innovative and high-impact business that is changing the way customers think about grocery? Amazon is looking for a customer obsessed, analytical and innovative individual to join Amazon Fresh Grocery as a Category Manager. This role will own the P&amp;L for some of the largest categories in Beverages. You will utilize a wide range of skills and work across major functional areas such as supply chain, marketing, merchandising, pricing, and private brands to drive performance.
 <br/>
 <br/>
 The ideal candidate should have extensive buying experience as well as demonstrated ability to plan assortments independently, think strategically, analyze and interpret data, spot market trends, and collaborate with vendors. A detail-oriented and analytical mindset is a must along with a strong proficiency in Excel and a natural curiosity for the customer.
 <br/>
 <br/>
 You will be expected to thrive in ambiguous situations, take ownership of goals, and work in a fast-paced environment to deliver results. Much of this work will be cross-functional, working with internal and external stakeholders to ensure an optimal assortment. As a result, a collaborative attitude, great communication skills and a keen sense of initiative are critical to success. The ideal candidate is a self-starter who will take ownership of projects and business problems to drive successful results.
 <br/>
 <br/>
 Key job responsibilities
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the P&amp;L for multiple large categories, hitting top and bottom line targets
  </li>
  <li>
   Develop category strategies, detailing what changes will be made to the categories over the next year and the direction you want to take the categories over the next three years
  </li>
  <li>
   Plan the assortment for multiple categories, determining what items to put on our digital and physical shelves
  </li>
  <li>
   Develop strategic relationships with new and existing suppliers to ensure early insight into new trends and products; early and exclusive access to new items; merchandising and promotions and competitive costs.
  </li>
  <li>
   Plan endcaps and other traffic driving initiatives in coordination with marketing
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years of with Excel experience
  </li>
  <li>
   5+ years of retail, operations, product or program management, or business management/consulting with negotiations and delivering results experience
  </li>
  <li>
   Bachelor's degree, or 3+ years of professional or military experience
  </li>
  <li>
   Experience with financial analysis and P&amp;L ownership
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience managing large data sets and utilizing to drive performance and process improvements
  </li>
  <li>
   Experience in vendor negotiations, pricing and promotion, inventory management, and product development
   <br/>
   <br/>
  </li>
 </ul>
 Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
 <br/>
 <br/>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 <br/>
 <br/>
 Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,000/year in our lowest geographic market up to $141,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
 <br/>
 <br/>
 <br/>
 <strong>
  Company
 </strong>
 - Amazon.com Services LLC
 <br/>
 <br/>
 Job ID: A3161391
</div>


<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
The Sponsored Products and Brands team at Amazon Ads is re-imagining the advertising landscape through novel generative AI technologies, revolutionizing how millions of customers discover products and engage with brands across Amazon.com and beyond. We are at the forefront of re-inventing advertising experiences, bridging human creativity with artificial intelligence to transform every aspect of the advertising lifecycle from ad creation and optimization to performance analysis and customer insights. We are a passionate group of innovators dedicated to developing responsible and intelligent AI technologies that balance the needs of advertisers, enhance the shopping experience, and strengthen the marketplace ecosystem. If you're energized by solving complex challenges and pushing the boundaries of what's possible with AI, join us in shaping the future of advertising.<br>
<br>
Key job responsibilities<br>
As an applied scientist on our team, you will<br>
<br>
<ul><li>Develop AI solutions for Sponsored Brands advertiser and shopper experiences. Build recommendation systems that leverage generative models to develop and improve campaigns.</li><li>You invent and design new solutions for scientifically-complex problem areas and/or opportunities in new business initiatives.</li><li>You drive or heavily influence the design of scientifically-complex software solutions or systems, for which you personally write significant parts of the critical scientific novelty. You take ownership of these components, providing a system-wide view and design guidance. These systems or solutions can be brand new or evolve from existing ones.</li><li>Define a long-term science vision and roadmap for our Sponsored Brands advertising business, driven from our customers' needs, translating that direction into specific plans for applied scientists and engineering teams. This role combines science leadership, organizational ability, technical strength, product focus, and business understanding.</li><li>Work closely with engineers and product managers to design, implement and launch AI solutions end-to-end;</li><li>Design and conduct A/B experiments to evaluate proposed solutions based on in-depth data analyses;</li><li>Think big about the arc of development of Gen AI over a multi-year horizon, and identify new opportunities to apply these technologies to solve real-world problems</li><li>Effectively communicate technical and non-technical ideas with teammates and stakeholders;</li><li>Translate complex scientific challenges into clear and impactful solutions for business stakeholders.</li><li>Mentor and guide junior scientists, fostering a collaborative and high-performing team culture.</li><li>Stay up-to-date with advancements and the latest modeling techniques in the field</li></ul><br>
About the team<br>
We are on a mission to make Amazon the best in class destination for shoppers to discover, engage, and purchase relevant products, from brands that are relevant to them. In this role, you will design and implement Gen AI solutions that help millions of advertisers create more effective ad campaigns with intelligent recommendations, while improving the overall experience at Amazon's global scale.<br>
<br>
Our team invents, defines, and delivers advertising products that drive brand discovery and sales. Our solutions generate billions in revenue and drive long-term growth for Amazon Store businesses. We deliver billions of ad impressions, millions of clicks daily, and break fresh ground to create world-class products. We are a highly motivated, fast-paced, and collaborative team with an entrepreneurial spirit.</div><h2 class="jobSectionHeader"><b>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of building models for business application experience</li><li>PhD, or Master's degree and 4+ years of CS, CE, ML or related field experience</li><li>Experience programming in Java, C++, Python or related language</li><li>Experience in state-of-the-art deep learning models architecture design and deep learning training and optimization and model pruning</li><li>Deep curiosity, and basic knowledge on Gen AI</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience with large scale distributed systems such as Hadoop, Spark etc.</li><li>Experience with modeling tools such as R, scikit-learn, Spark MLLib, MxNet, Tensorflow, numpy, scipy etc.</li><li>Previous work on agents or LLMs</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NY, New York - 172,400.00 - 223,400.00 USD annually<br>
USA, WA, Seattle - 142,800.00 - 193,200.00 USD annually</div><p></p>

Applied Scientist, Sponsored Products and Brands

Affinity Designs LLC

<div><div><div><b>Benefits:</b></div>
<ul><li>Bonus based on performance</li>
<li>Company parties</li>
<li>Free food &amp; snacks</li>
<li>Opportunity for advancement</li>
</ul></div><div><div><b>Job Summary</b><br>
</div><div>We are seeking a detail-oriented and results-driven <b>E-Commerce Specialist</b> to manage and optimize product listings across <b>Amazon, Walmart, Etsy, and our company website</b>, while also coordinating <b>social media content</b> to support brand awareness and online sales. This role ensures accurate listings, strong product visibility, consistent branding, and effective cross-channel promotion.<br>
</div><div><b>Key Responsibilities</b><br>
</div><div><b>Marketplace &amp; Website Management</b><br>
</div><ul><li>Create, optimize, and maintain product listings on <b>Amazon, Walmart, Etsy, and the company website</b><br>
</li>Ensure accurate product titles, descriptions, bullet points, pricing, images, and keywords<br>
<li>
</li>Monitor listing health, compliance, and marketplace guidelines<br>
<li>
</li>Manage product variations, categories, and attributes<br>
<li>
</li></ul><div><b>Inventory &amp; Pricing Coordination</b><br>
</div>Coordinate with inventory and operations teams to maintain accurate stock levels<br>
<ul><li>
</li>Monitor pricing competitiveness and update pricing as needed<br>
<li>
</li>Identify and resolve listing errors, suppressed listings, or out-of-stock issues<br>
<li>
</li></ul><div><b>Performance Monitoring &amp; Reporting</b><br>
</div>Track sales performance, conversion rates, and listing metrics<br>
<ul><li>
</li>Identify trends and opportunities to improve product performance<br>
<li>
</li>Prepare regular performance and insight reports<br>
<li>
</li></ul><div><b>Promotions &amp; Campaign Support</b><br>
</div>Assist with promotions, discounts, and seasonal campaigns<br>
<ul><li>
</li>Support product launches and special sales events<br>
<li>
</li>Coordinate with marketing team on banners, featured listings, and promotions<br>
<li>
</li></ul><div><b>Social Media Content Coordination</b><br>
</div>Coordinate social media content across platforms (e.g., Instagram, Facebook, TikTok, Pinterest)<br>
<ul><li>
</li>Collaborate with marketing, creative, or external partners to plan and schedule posts<br>
<li>
</li>Align social media content with product launches, promotions, and campaigns<br>
<li>
</li>Ensure social content is consistent with brand messaging and visual standards<br>
<li>
</li>Monitor engagement and provide insights to improve content performance<br>
<li>
</li></ul><div><b>Customer Experience Support</b><br>
</div>Monitor product reviews and ratings<br>
<ul><li>
</li>Coordinate with customer service to address listing-related issues or feedback<br>
<li>
</li>Implement improvements based on customer insights<br>
<li>
</li></ul><div><b>Qualifications</b><br>
</div><ul><li>Proven experience managing listings on <b>Amazon, Walmart, Etsy, or e-commerce websites</b><br>
</li>Experience coordinating or supporting social media content<br>
<li>
</li>Strong attention to detail and organizational skills<br>
<li>
</li>Understanding of e-commerce SEO and marketplace best practices<br>
<li>
</li>Ability to manage multiple platforms simultaneously<br>
<li>
</li>Strong written communication skills<br>
<li>
</li></ul><div><b>Preferred Skills</b><br>
</div>Experience with Amazon Seller Central, Walmart Seller Center, Etsy Shop Manager<br>
<ul><li>
</li>Familiarity with platforms such as Shopify, WooCommerce, or similar<br>
<li>
</li>Experience with social media scheduling tools<br>
<li>
</li>Basic knowledge of paid ads (Amazon Ads, Etsy Ads, social media ads) is a plus<br>
<li>
</li>Experience using analytics and reporting tools<br>
<li>
</li></ul><div><b>Work Style</b><br>
</div>Self-motivated and able to work independently<br>
<ul><li>
</li>Strong time-management and multitasking abilities<br>
<li>
</li><li>Proactive problem solver with a collaborative mindset</li></ul></div></div><div></div>

Ecommerce Specialist and Social Media Coordinator

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon Web Services is seeking a results-driven Account-Based Marketing (ABM) Manager to design and execute high-impact ABM programs for enterprise customers within a designated field territory. This role combines strategic thinking with hands-on execution to drive measurable business outcomes through targeted marketing initiatives.<br>
<br>
The Account-Based Marketing Manager will own the end-to-end execution of territory ABM programs, working backwards from customer needs to create data-driven, multi-channel campaigns that accelerate pipeline and revenue growth. This role requires strong project management skills, analytical capabilities, and the ability to influence cross-functional stakeholders.<br>
<br>
Key job responsibilities<br>
Key Responsibilities:<br>
<ul><li>Design and execute territory-specific ABM campaigns (1:1, 1:few) that align with global frameworks and drive measurable business impact</li><li>Build and maintain strong relationships with sales teams to understand account priorities and translate them into effective marketing programs</li><li>Analyze customer data, buying signals, and market trends to inform campaign strategy and optimization</li><li>Create and implement multi-channel programs (events, digital, direct) that deliver personalized customer experiences</li><li>Partner with regional marketing teams to ensure ABM programs complement broader field marketing efforts</li><li>Drive operational excellence through standardized processes, documentation, and best practices</li><li>Track and report on program performance, using data to optimize and scale successful approaches</li><li>Manage program budgets effectively, demonstrating frugality while maximizing impact</li><li>Collaborate with global ABM community to share learnings and adopt proven practices</li></ul><br>
A day in the life<br>
Success Measures:<br>
<ul><li>Pipeline influence and revenue contribution from ABM accounts</li><li>Account engagement metrics and program ROI</li><li>Sales team satisfaction scores</li><li>Program execution quality and timeliness</li><li>Process improvement and best practice contributions</li></ul><br>
About the team<br>
About AWS<br>
Diverse Experiences<br>
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Why AWS?<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship &amp; Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
<br>
<br>
Work/Life Balance<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.<br>
<br>
</div><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)</li><li>Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion</li><li>5+ years of professional non-internship marketing experience</li><li>Experience in a business-to-business (B2B) environment, high-tech products/services</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>MBA</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NY, New York - 88,700.00 - 155,200.00 USD annually<br>
USA, TX, Austin - 80,600.00 - 141,100.00 USD annually<br>
USA, VA, Arlington - 80,600.00 - 141,100.00 USD annually<br>
USA, WA, Seattle - 82,700.00 - 141,100.00 USD annually</div><p></p>

Account-Based Marketing Manager , NAMER Strategic Customer and Partner Marketing

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><p>
As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon&rsquo;s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers&rsquo; businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon&rsquo;s real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
<br>
<br>
Amazon Connect is AWS's cloud contact center service that helps companies provide superior customer service at lower cost. Amazon Connect is widely adopted as a contact center application, yet its broader capabilities such as automating workflows, enhancing operational efficiency with AI, and driving customer engagement across industries, are foundational for creating new solutions that address business challenges beyond the contact center.
<br>
<br>
Our long-term vision is for companies to use Amazon Connect to unleash the full potential of their AI and human workforces to achieve exceptional customer and business outcomes. Are you passionate about revolutionizing how organizations engage with their customers and workforce through innovative AI? Join Amazon Connect at an inflection point as we expand beyond traditional contact center capabilities to transform customer and worker experience across industries.
<br>
<br>
We are seeking a technically skilled Content Manager to serve as a critical bridge between our content contributors, technical teams, and customers. This role combines technical acumen with content expertise to ensure our content ecosystem effectively serves both human users and AI systems while maintaining high standards of accuracy, consistency, and relevance. This role is ideal for someone who combines technical skills with content management expertise and has a passion for creating value through high-quality technical content. The successful candidate will play a crucial role in maintaining and improving our content ecosystem while ensuring it serves both human users and AI systems effectively.
<br>
<br>
Key job responsibilities<br>
Help train AI models on writing principles, customer obsessed content, and guardrails.
<br>
<br>
Act as the final human reviewer for technical content submitted by various business contributors, evaluating content for technical accuracy, adherence to standards, terminology consistency, and customer relevance. Use AI to scale quality reviews of content and centralize repetitive publishing tasks.
<br>
<br>
Curate content and define content user interface to optimize discoverability and utility for both customers and LLM systems.
<br>
<br>
Ensure content provides an optimal customer experience and directly addresses specific customer jobs-to-be-done. Partner with Product Marketing to ensure messaging is aligned.
<br>
<br>
Partner with Product and Engineering to report content system issues and participate in solution testing.
<br>
<br>
Monitor and analyze content performance metrics, using data to identify and drive improvements and enhancements to ensure content is aligned to AWS&rsquo;s technical content strategies. Optimize information architecture based on customer feedback and usage patterns.
<br>
<br>
Serve as the central POC for all written Connect content, maintaining hands-on technical skills to effectively test and validate procedures, evaluate customer scenarios from a practical perspective, validate content accuracy with hands-on and agentic testing processes, and provide feedback to content contributors.
<br>
<br>
Deliver bar raising in-app guidance for Connect by finding new and better ways to surface contextual help (e.g. just-in-time suggestions, guided walk-throughs
<br>
<br>
About the team<br>
Diverse Experiences
<br>
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Why AWS
<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Work/Life Balance
<br>
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.
<br>
<br>
Inclusive Team Culture
<br>
Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship and Career Growth<br>
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
</p><h2 class="jobSectionHeader"><b>BASIC QUALIFICATIONS</b></h2><ul><li>5+ years of digital content management, communications, or content strategy experience</li><li>Experience in technical content management for products with large scope and complexity and enterprise users</li><li>Strong technical background with hands-on experience in relevant technologies</li><li>Demonstrated experience in content quality assurance and optimization</li><li>Experience working with AI/ML systems and understanding their content requirements</li><li>Excellent analytical and problem-solving skills</li><li>Strong relationship management and communication abilities</li><li>Experience with content management systems and tools</li><li>Proven track record of improving content performance and user experience</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>Experience with LLM training data and content requirements</li><li>Familiarity with AWS services or customer experience solutions</li><li>Knowledge of content analytics and performance measurement</li><li>Background in technical documentation or technical writing</li><li>Experience with agile development methodologies</li><li>Familiarity with content governance frameworks</li><li>Understanding of SEO principles and practices</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, NY, New York - 124,900.00 - 178,100.00 USD annually<br>
USA, WA, Seattle - 113,600.00 - 160,000.00 USD annually</div><p></p>

Technical Content Manager, Amazon Connect

Wisdom

<div>
 <strong>
  About Wisdom
  <br/>
  <br/>
 </strong>
 Wisdom blends industry expertise with advanced technology to make dental practices work better for everyone involved. We believe dentistry is about people, and we exist to make the future of dentistry stronger and more sustainable for dentists, their teams, and the patients they serve. We match administrative teams with expert billers and custom-built technology to take on the heavy lifting of dental billing while maximizing dentists&rsquo; time in-office, and their bottom line.
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 Coming from a fresh $21M Series A round of funding we are looking for exceptional candidates to help us build a category-defining company. We are a fully distributed, remote-first team with employees across the US.
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 Do you love leading people, improving processes, and driving real results? We&rsquo;re looking for an
 <strong>
  Operations Team Lead
 </strong>
 to help guide our dental billing operations, coach a high-performing team, and deliver standout service across a portfolio of 35&ndash;40 clients.
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 <strong>
  What you&rsquo;ll do:
  <br/>
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 </strong>
 <ul>
  <li>
   Lead, mentor, and hold teams accountable to performance goals, with a strong focus on KPIs, quality, and client retention.
  </li>
  <li>
   Own the client experience by driving clear communication, leading quality business reviews, and resolving issues quickly and thoughtfully.
  </li>
  <li>
   Identify opportunities to streamline workflows, improve efficiency, and help the operation scale smarter, not harder.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What we offer:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Fully remote, U.S.-based W2 role
  </li>
  <li>
   Competitive base salary
  </li>
  <li>
   Unlimited Paid Time Off
  </li>
  <li>
   Comprehensive benefits including health, dental, vision, 401k, and HSA
  </li>
  <li>
   Company-provided computer and annual in-person leadership events
   <br/>
   <br/>
  </li>
 </ul>
 If you&rsquo;re a strategic thinker, decisive communicator, and tech-savvy leader who knows how to bring out the best in people, we&rsquo;d love to connect.
 <br/>
 <br/>
 <strong>
  See job description: Operations Team Lead to join the fully remote team at Wisdom!
  <br/>
  <br/>
 </strong>
 #OperationsTeamLead #RemoteJobs #DentalBilling #Leadership #FinTech #Hiring
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 <em>
  Wisdom is an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.
  <br/>
  <br/>
 </em>
</div>


Operations Team Lead

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