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chat support specialist

PTS Expeditionary Commuications

Job Overview PTS Expeditionary Communications is seeking a customer-focused and highly motivated Remote Chat Support Specialist to join our growing support team. In this role, you will serve as the first point of contact for customers, providing timely and professional assistance through live chat and other digital communication channels. You will resolve customer inquiries, troubleshoot basic issues, provide product information, and ensure every interaction delivers an exceptional customer experience. If you're excited about this opportunity but don't meet every qualification, we encourage you to apply. You may be an excellent fit for this or other opportunities within our organization. We value individuals who build strong relationships, embrace continuous learning, respect diverse perspectives, act with integrity, and contribute positively to a collaborative team environment. Position SummaryThe Remote Chat Support Specialist is responsible for delivering prompt, accurate, and professional customer support through online chat, email, and other digital platforms. The ideal candidate is an excellent communicator with strong problem-solving skills, exceptional attention to detail, and a passion for helping customers while maintaining a positive brand experience. Key Responsibilities<ul><li>Respond to customer inquiries promptly through live chat, email, and other digital communication channels.</li><li>Provide accurate information regarding products, services, policies, and account-related questions.</li><li>Troubleshoot basic customer issues and resolve concerns efficiently or escalate complex matters when appropriate.</li><li>Document customer interactions accurately within the company's CRM or customer support platform.</li><li>Maintain a high level of professionalism, empathy, and customer satisfaction during every interaction.</li><li>Collaborate with internal departments to resolve customer concerns and ensure timely follow-up.</li><li>Meet established response time, quality assurance, and customer satisfaction goals.</li><li>Identify recurring customer issues and recommend process improvements to enhance the customer experience.</li><li>Stay informed about company products, services, promotions, and internal procedures.</li><li>Perform additional customer support and administrative duties as assigned.</li></ul> QualificationsRequired<ul><li>High school diploma or equivalent.</li><li>Previous experience in customer service, chat support, help desk, call center, administrative support, or a related role.</li><li>Outstanding written communication skills with proper grammar, spelling, and professionalism.</li><li>Strong multitasking, organizational, and time management abilities.</li><li>Proficiency with Microsoft Office Suite and web-based customer support platforms.</li><li>Ability to type accurately while managing multiple customer conversations.</li><li>Strong problem-solving and critical thinking skills.</li><li>Ability to work independently in a remote environment with minimal supervision.</li><li>Reliable high-speed internet connection and a dedicated home workspace.</li></ul> PreferredAssociate degree or additional customer service training.Experience using CRM platforms such as Salesforce, Zendesk, Freshdesk, Intercom, or similar customer support software.Previous experience supporting customers in a remote environment.Experience meeting customer satisfaction and performance metrics. Knowledge, Skills, and AbilitiesExcellent written communication and interpersonal skills.Strong customer service orientation with a positive, solution-focused attitude.Ability to remain calm and professional when handling challenging customer situations.Exceptional attention to detail and accuracy.Strong organizational and multitasking abilities.Ability to quickly learn new products, software, and internal processes.Commitment to maintaining confidentiality and protecting customer information.Ability to adapt to changing priorities in a fast-paced environment.Work Environment This is a fully remote position requiring a professional home office, reliable high-speed internet, and the ability to communicate effectively through chat, email, video conferencing, and collaboration platforms. The successful candidate must be self-motivated, dependable, and capable of working independently while contributing to a collaborative remote team. Why Join Us?Competitive compensationComprehensive health, dental, and vision insurance401(k) with company match (where applicable)Paid vacation, company holidays, and paid time offEmployee Assistance Program (EAP)Professional development and career advancement opportunitiesFlexible remote work environmentCollaborative and inclusive company cultureEmployee recognition and wellness programsOngoing training and continuous learning opportunities PTS Expeditionary Communications is an Equal Opportunity Employer committed to creating an inclusive workplace where diversity is valued and everyone has the opportunity to succeed. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

Chat Support Specialist

Stello Products, Inc.

<h3>Job Overview</h3>Stello Products, Inc., a leading sign manufacturer since 1959, is seeking a dedicated and professional Live Chat Agent to join our team. This is a Full-Time position ideal for an individual passionate about delivering exceptional customer service. As a specialist in signage solutions for the highway industry, municipalities, and personal use, we pride ourselves on our commitment to quality. The successful candidate will be the first point of contact for our customers, providing expert guidance and support to uphold our long-standing reputation for excellence.  <h3>Responsibilities</h3> As a Live Chat Agent, you will be responsible for managing real-time customer interactions and ensuring a seamless experience. Key responsibilities include:  <ul><li>Engaging professionally with customers via our live chat platform to answer questions and provide immediate support.</li><li>Developing a deep understanding of our product range, including MUTCD signs, street signs, custom signage, and safety equipment, to offer accurate information.</li><li>Assisting customers with the entire sales process, from product selection and customisation to order placement and tracking.</li><li>Resolving customer issues, complaints, and inquiries efficiently and with a high degree of empathy.</li><li>Guiding users through our website to help them find the products that meet their specific needs.</li><li>Collaborating with internal teams, such as sales and production, to address complex customer requirements.</li><li>Maintaining detailed records of customer interactions and feedback to contribute to service improvements.</li></ul>  <h3>Qualifications</h3> The ideal candidate will possess a strong work ethic and a genuine desire to help customers. Required qualifications include:  <ul><li>Proven experience in a customer service role, with previous experience as a live chat agent being highly advantageous.</li><li>Exceptional written communication skills, with a strong command of spelling, grammar, and punctuation.</li><li>Excellent typing speed and accuracy, with the ability to manage multiple chat conversations simultaneously.</li><li>Strong problem-solving abilities and a calm, patient, and professional demeanour.</li><li>Proficiency in using computers and familiarity with CRM software and digital communication tools.</li><li>A proactive and customer-centric approach to all tasks.</li><li>An interest in or experience with the manufacturing or signage industry is desirable but not essential.</li></ul>  <h3>Benefits</h3> We value our employees and are pleased to offer a competitive and rewarding package.  <ul><li>A competitive hourly wage of $30 - $40 USD per hour, commensurate with experience.</li><li>The opportunity to be part of a well-established and respected organisation with a history of quality and innovation.</li><li>A supportive and collaborative team environment focused on professional growth.</li></ul>

Live Chat Agent

Zenith Behavioral Health

<div><h1 class="jobSectionHeader">ERG II LLC</h1><h2 class="jobSectionHeader">
Job Description - Quality Assurance Specialist</h2><h3 class="jobSectionHeader">
Position Title:</h3>
Quality Assurance Specialist<h3 class="jobSectionHeader">
Employment Status:</h3>
Full-Time<h3 class="jobSectionHeader">
Work Location:</h3>
Primarily Remote Position
This position is primarily remote; however, occasional travel may be required during the onboarding process and throughout employment to assist with staff training, quality assurance reviews, audits, and operational support.<h2 class="jobSectionHeader">
Position Summary</h2>
The Quality Assurance Specialist works collaboratively with the Director of Quality Assurance, Vice President of Compliance and Operations, Utilization Review Department, Clinical Leadership, and Program Staff to ensure clinical and operational compliance across all programs. Responsibilities include program development and implementation, extensive quantitative and qualitative chart auditing, training staff on medical necessity and documentation standards, maintenance of policies and procedures, verification of billing documentation, and ensuring compliance with all applicable state, federal, accreditation, and regulatory requirements.
The Quality Assurance Specialist plays a critical role in maintaining the integrity of client records, ensuring accurate documentation, supporting revenue cycle processes, and promoting compliance with organizational standards and regulatory requirements.<h2 class="jobSectionHeader">
Essential Job Responsibilities</h2><h3 class="jobSectionHeader">
Clinical DocumentationChart Auditing</h3><ul><li>
Conduct comprehensive qualitative and quantitative chart audits to ensure compliance with organizational, payer, and regulatory requirements.</li><li>
Audit clinical documentation to verify accuracy, completeness, timeliness, and compliance.</li><li>
Monitor client charts daily to ensure all documentation supports the appropriate level of care and medical necessity.</li><li>
Follow up with staff regarding deficiencies identified during audits and ensure corrective actions are completed within established timeframes.</li><li>
Maintain audit records, corrective action plans, and compliance reports.</li></ul><h3 class="jobSectionHeader">
ComplianceQuality Assurance</h3><ul><li>
Develop, implement, and maintain quality assurance systems and checks-and-balances tools to ensure chart compliance.</li><li>
Ensure services provided comply with:<ul><li>
HIPAA regulations</li><li>
42 CFR Part 2 requirements</li><li>
Joint Commission standards</li><li>
CARF standards</li><li>
ADP requirements</li><li>
State and Federal regulations</li><li>
Insurance and payer documentation requirements</li></ul></li><li>
Assist with policy and procedure development, review, and maintenance.</li><li>
Identify compliance risks and recommend corrective actions and process improvements.</li></ul><h3 class="jobSectionHeader">
TrainingStaff Development</h3><ul><li>
Assist with training and education of Clinical and Support Staff regarding:<ul><li>
Medical necessity documentation</li><li>
Clinical documentation requirements</li><li>
Regulatory compliance standards</li><li>
Quality assurance processes</li></ul></li><li>
Collaborate with Clinical Directors and Leadership Teams to provide coaching and documentation support.</li><li>
Participate in onboarding and ongoing staff education initiatives as assigned.</li></ul><h3 class="jobSectionHeader">
Utilization ReviewBilling Support</h3><ul><li>
Collaborate with the Utilization Review Department to ensure timely completion of clinical documentation.</li><li>
Work with billing departments and contracted billing companies to verify documentation required for claims submission.</li><li>
Ensure documentation supports services billed and complies with payer requirements.</li><li>
Assist in resolving documentation-related billing issues.</li></ul><h3 class="jobSectionHeader">
Additional Duties</h3><ul><li>
Participate in program development and quality improvement initiatives.</li><li>
Assist with regulatory audits, accreditation surveys, and compliance reviews.</li><li>
Prepare reports and compliance metrics as requested.</li><li>
Perform other duties as assigned by the Director of Quality Assurance, Vice President of Compliance and Operations, Clinical Director, or Executive Leadership.</li></ul><h2 class="jobSectionHeader">
Required SkillsQualifications</h2><h3 class="jobSectionHeader">
EducationExperience</h3><ul><li>
Experience in behavioral health, substance use disorder treatment, mental health services, quality assurance, utilization review, or compliance preferred.</li></ul><h3 class="jobSectionHeader">
KnowledgeCompetencies</h3><ul><li>
Advanced knowledge of the 12-Step treatment model and its application in residential treatment settings.</li><li>
Knowledge of process addictions and available treatment resources.</li><li>
Understanding of dual-diagnosis treatment practices and non-pharmacological symptom management techniques.</li><li>
Advanced knowledge of HIPAA and 42 CFR Part 2 regulations.</li><li>
Knowledge of medical necessity requirements and clinical documentation standards.</li><li>
Familiarity with Joint Commission, CARF, and other accreditation standards.</li><li>
Strong analytical, organizational, and problem-solving skills.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to work independently while maintaining collaboration with multidisciplinary teams.</li><li>
Proficiency in electronic health record systems and Microsoft Office applications.</li></ul><h3 class="jobSectionHeader">
CertificationsRequirements</h3><ul><li>
Current First Aid/CPR Certification.</li><li>
Health Screening Clearance.</li><li>
Ability to travel occasionally as required.</li></ul><h2 class="jobSectionHeader">
Position Relationships</h2>
Supervised By: 
Director of Quality Assurance
Promotion From: 
N/A
Workers Supervised: 
N/A<h2 class="jobSectionHeader">
Performance Expectations</h2>
The employee will receive periodic performance evaluations measuring quality, productivity, compliance, communication, teamwork, and overall job performance.
Failure to meet performance expectations may result in the implementation of a Performance Improvement Plan (PIP) with specific goals and timelines for improvement. Continued failure to meet performance expectations may result in progressive disciplinary action, up to and including termination of employment.<h2 class="jobSectionHeader">
Equal Employment Opportunity Statement</h2>
ERG II LLC is committed to providing Equal Employment Opportunities to all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws.<h2 class="jobSectionHeader">
Acknowledgment</h2>
I have read my position description and it has been explained to me by my supervisor. I understand my job functions and responsibilities and agree to perform all duties as outlined herein and any additional duties assigned by management. 
Employee Name: _____________________________________
Date: _______________________ 
Employee Signature: _____________________________________
Date: _______________________</div>

Quality Assurance Specialist

Reliable Forklift Sales

Remote Email Support Specialist Job Overview Reliable Forklift Sales is a leading distributor of machinery and equipment, specialising in the sales, rentals, and service of forklifts and material handling products. Serving a diverse range of industries across North America, we are known for our exceptional customer support and comprehensive equipment offerings. We are currently seeking a diligent and customer-focused Remote Email Support Specialist to join our growing team. This is a full-time, remote position where you will be the primary point of contact for our customers, delivering outstanding support and solutions through email communication. The ideal candidate is an excellent writer with a passion for problem-solving and ensuring a positive customer experience. Key Responsibilities * Respond to customer enquiries via email in a professional, clear, and timely manner. * Provide accurate information regarding products, services, sales, and rentals. * Effectively troubleshoot and resolve customer issues, aiming for a high rate of first-contact resolution. * Maintain detailed and accurate records of all customer interactions within our CRM system. * Escalate complex issues to senior team members or other departments as required, ensuring a seamless handover. * Collaborate with the sales and service teams to provide comprehensive solutions for our customers. * Contribute to the continuous improvement of our support processes and documentation. Qualifications * Proven experience in a customer support role, with a strong emphasis on email-based communication. * Exceptional written communication and interpersonal skills, with a keen eye for detail. * Strong problem-solving abilities and a logical, methodical approach to troubleshooting. * The ability to work independently and manage your time effectively in a remote setting. * Proficiency with helpdesk software and CRM systems is highly desirable. * A patient, empathetic, and professional attitude towards all customer interactions. * An interest in or prior experience with industrial machinery or material handling equipment would be an advantage. What We Offer * Employment Type: Full-Time * Location: Remote (Based in Los Angeles, California, United States) * Salary: A competitive hourly rate of $18 - $27 USD, dependent on experience.

Remote Email Support Specialist

Van-Rentals-R-Us LLC

<div><h2 class="jobSectionHeader">Fleet Data Entry &amp; Back Office Processing Specialist</h2><h3 class="jobSectionHeader">
Job Description</h3>
The Fleet Data Entry &amp; Back Office Processing Specialist is responsible for maintaining accurate fleet, rental, vehicle, billing, and administrative records for a car rental operation. This position focuses on back office support, data accuracy, document processing, fleet status updates, billing support, and internal reporting rather than front-counter customer service.
The ideal candidate is detail-oriented, organized, dependable, and comfortable working with rental agreements, vehicle records, spreadsheets, fleet management systems, and daily administrative workflows.
Review rental documents, inspection forms, customer files, insurance information, payment records, and vehicle condition reports for accuracy and completeness.
Update vehicle inventory records, including rented, available, returned, in maintenance, out of service, repossessed, pending sale, or transferred units.
Process back office paperwork related to rental contracts, fleet movements, vehicle exchanges, damage claims, tolls, citations, impounds, and late returns.
Scan, upload, label, file, and organize rental agreements, invoices, receipts, DMV documents, insurance documents, maintenance records, and vehicle inspection reports.
Assist with billing support, including rental charges, deposits, refunds, late fees, mileage charges, fuel charges, toll charges, damage charges, and payment reconciliation.
Prepare and update spreadsheets, logs, and reports for fleet utilization, open contracts, overdue rentals, vehicle availability, maintenance status, and revenue tracking.
Communicate with rental agents, fleet managers, accounting staff, maintenance vendors, and management to resolve missing, incomplete, or incorrect information.
Verify vehicle documentation, including registration, insurance, title records, smog records, inspection records, and service history.
Track and update vehicle movement between rental locations, repair shops, storage lots, auctions, dealerships, and customer assignments.
Support accounts receivable and collections by organizing customer balances, unpaid invoices, deposit records, and supporting documentation.
Maintain accurate digital and physical files in accordance with company procedures.
Protect confidential customer, financial, and company information at all times.
Perform general back office administrative duties as assigned.<h2 class="jobSectionHeader">
Required Qualifications</h2>
High school diploma or equivalent required.
Previous experience in data entry, fleet administration, car rental operations, back office processing, clerical support, or office administration preferred.
Strong attention to detail and ability to enter information accurately.
Good computer skills, including Microsoft Excel, Word, Outlook, email, scanning, file management, and database entry.
Ability to work with spreadsheets, reports, rental software, fleet systems, and document management systems.
Strong organizational skills and ability to manage multiple administrative tasks.
Ability to review documents and identify missing, incorrect, or inconsistent information.
Good written and verbal communication skills.
Ability to work independently and meet daily processing deadlines.
Dependable, punctual, and able to handle repetitive work with accuracy.
Ability to maintain confidentiality of customer, payment, and company records.</div>

Customer Service and Data Entry Specialist

YA Group

<div>
 
 The Role
 
 
 
 Senior Forensic Mechanical Engineers evaluate distress to existing MEP systems, machinery, and/or equipment. This role oversees all aspects of investigative projects including coordinating with clients, performing site visits, managing resources, writing reports, conducting root cause analyses, reviewing building codes, and setting deadlines to ensure project deliverables are submitted in a professional and timely manner.
 
 
 The ideal candidate has an established client network and has a strong track record of building rapport and maintaining lasting client relationships.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Lead projects and serve as the primary point of contact
 </li>
 <li>
 Coordinate site visits, resources, and timelines to keep projects on track
 </li>
 <li>
 Conduct site visits and testing to gather data across property types
 </li>
 <li>
 Perform site visits and lab examinations to collect data on residential, commercial, and industrial properties.
 </li>
 <li>
 Produce reports that combine inspection, testing, and analysis data to identify root cause and make recommendations on repair or replacement.
 </li>
 <li>
 Support regional growth through recruiting and business development
 </li>
 <li>
 Build and maintain strong client relationships while generating new work
 </li>
 <li>
 Partner with business development on conferences and client outreach
 </li>
 <li>
 Review and interpret relevant building codes as necessary for issues about the scope of work.
 </li>
 <li>
 Oversee the development of repair or replacement design scope, as needed.
 </li>
 <li>
 Make independent decisions for projects including selection of analysis and testing methods and allocating resources relevant to the project.
 </li>
 <li>
 Perform additional duties as assigned.
 
 
 </li>
 </ul>
 
 What You Bring
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Engineering or a related field, or equivalent experience
 </li>
 <li>
 Active PE license
 </li>
 <li>
 10+ years of forensic mechanical engineering experience or relevant design experience
 </li>
 <li>
 Proven ability to write comprehensive technical reports on inspection results
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 <li>
 Willingness to travel up to 50%
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 YA Group is an international professional services organization providing forensic consulting, engineering, risk mitigation, and related services. Founded over 25 years ago as a property damage consulting firm, YA has expanded through organic growth and strategic acquisitions. Today, YA has over 800 professionals dedicated to excellence, partnership, and driving innovation.
 
 
 YA Engineering Services (&ldquo;YAES&rdquo;) is a national forensic multi-disciplinary consulting firm. YAES provides immediate response to new assignments, performs investigations in a timely manner, and provides comprehensive reports that are clear, concise, and backed by reasonable analyses and recommendations. YAES offers a team of highly qualified, technically excellent engineering professionals who work seamlessly together to service the needs of our clients in the model of an engineering cooperative.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Employee-focused culture
 </li>
 <li>
 Strong commitment to work-life balance
 </li>
 <li>
 Remote work
 </li>
 <li>
 Flexible vacation &amp; Paid holidays
 </li>
 <li>
 Paid family care/sick leave
 </li>
 <li>
 Parental leave
 </li>
 <li>
 Medical, Dental, Vision + more
 </li>
 <li>
 401k w/match
 </li>
 <li>
 Career growth
 </li>
 <li>
 Competitive salaries + Bonus
 
 
 </li>
 </ul>
 
 Fraudulent Recruitment Alert
 
 
 
 Please be vigilant against fraudulent recruitment attempts. YA will never ask for personal financial information (such as bank account numbers or identification numbers) via social media or chat-based apps. We also
 
 will not
 
 request money for the purchase of business equipment, post job opportunities on Craigslist or conduct interviews solely via text message.
 
 
 All official email communications regarding your application will come from
 
 notify@dayforce.com
 
 or directly from a member of our talent team using an
 
 @yagroup.com
 
 domain name.
 
 
 If you suspect any fraudulent activity, please contact us directly at careers@yagroup.com.
 
 
 
 Disclosures
 
 
 
 As part of our recruitment process, we may use AI-assisted tools to support candidate screening and evaluation. These tools are designed to assist&mdash;rather than replace&mdash;human decision-making, and all employment decisions are made by our recruiting team in accordance with applicable laws and our commitment to equal employment opportunity.
 
 
 Where required by law, we will provide additional information about the use of these tools, including their purpose, and offer alternative processes or accommodations upon request.
 
 
 
 The Pay Range For This Role Is
 
 
 
 $140,000 - 275,000 USD per year (Remote - United States)
 
 
 <ul>
 <li>
 This wide salary range reflects the flexibility of the role and accommodates candidates across a broad range of experience levels; base salary and bonus will be commensurate with experience.
 </li>
 </ul>
</div>

Senior Forensic Engineer - Mechanical

Houston Methodist

<div>At Houston Methodist, the System Clinical Documentation Improvement (CDI) Quality Specialist position is responsible for performing internal quality assurance reviews and provide on-going education to Clinical Documentation Specialist (CDS) staff to ensure compliance with national guidelines and policies for complete, accurate and consistent reporting which results in appropriate reimbursement and data integrity. This position reviews outcomes that are communicated to the team through various modes of education to improve the accuracy, integrity and quality of patient data, to ensure minimal variation in practices and to improve the quality of physician documentation within the body of the medical record to support code assignments. The CDI Quality Specialist provides onboarding training for new staff and education, based on quality reviews or existing staff. This position promotes a partnership between the concurrent clinical reviewers, medical record coders, and physicians to improve documentation and reimbursement.
<div>FLSA STATUS 
Exempt 
 
QUALIFICATIONS 
 
EDUCATION<ul><li>
Bachelor's degree from an accredited school of nursing
</li><li>Master of Science in Nursing or other master&rsquo;s degree in a related field preferred
</li></ul> 
EXPERIENCE<ul><li>
Three years of recent clinical documentation experience in an acute care hospital
</li><li>Academic hospital experience and coding experience preferred
</li></ul> 
LICENSES AND CERTIFICATIONS 
Required<ul><li>
RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure &ndash; Must obtain permanent Texas license within 60 days (if establishing Texas residency)
</li></ul>Preferred<ul><li>
CCS - Certified Coding Specialist (AHIMA) or</li><li>
CCDS - Clinical Documentation Specialists (ACDIS) or</li><li>
CDIP - Certified Documentation Integrity Practitioner (AHIMA)
</li></ul> 
SKILLS AND ABILITIES<ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through ongoing skills, competency assessments, and performance evaluations
</li><li>Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
</li><li>Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
</li><li>Demonstrates knowledge of DRG payor issues, appropriate DRG assignment alternatives, clinical documentation requirements, and referral policies and procedures
</li><li>Demonstrates knowledge of education modalities to enhance the way staff receive, process, and retain information in a learning environment
</li><li>Demonstrates accountability and professional development
</li><li>Requires excellent observation skills, analytical thinking, problem solving, plus good verbal and written communication
</li><li>Ability to interact and maintain regular significant contacts with other personnel throughout the institution (including but not limited to &ndash; physicians and their staff, mid-level providers, mid-level staff, coders, Case Managers); contacts methods may be in person, by telephone, or through correspondence
</li><li>Ability to display assertiveness while being even tempered, with a pleasing personality and the ability to communicate easily with others
</li>Working knowledge of Microsoft products including PowerPoint, Word, Excel and Outlook 
<li>
</li></ul> 
 
ESSENTIAL FUNCTIONS 
 
PEOPLE ESSENTIAL FUNCTIONS<ul><li>
Acts as documentation liaison with Health Information Management, Case Management, ancillary departments, physicians, staff, and management.
</li><li>Assists in ensuring Clinical Documentation Specialists (CDS) adherence with clinical documentation and coding guidelines and policies.
</li><li>Supports new and existing CDI staff development through training and education based on individual CDI staff needs.
</li></ul> 
SERVICE ESSENTIAL FUNCTIONS<ul><li>
Serves as subject matter expert and clinical resource for CDS and coding staff to clarify and interpret medical record documentation for complete and accurate coding and DRG assignment.
</li><li>Interacts and communicates with physicians and other providers as needed, educating them in the process of clarifying documentation in the medical record.
</li></ul> 
QUALITY/SAFETY ESSENTIAL FUNCTIONS<ul><li>
Ensures/Performs ongoing Quality Assurance reviews on each CDS based on Department Policies and Procedures and CDS Job Description, utilizing Training Manual, ICD-10-CM/PCS Coding Volumes, Coding Clinic, DRG Expert, AHIMA Compliant Query Guidelines and any other relevant sources and reports findings to leadership and staff.
</li><li>Evaluates the monitoring tools and applies action plans specific to the outcomes to improve the program.
</li><li>Supports the accuracy and completeness of clinical information used for measuring and reporting physician and hospital outcomes.
</li><li>Identifies special reviews or projects for review and clinical documentation improvement.
</li><li>Delivers education to ensure program quality standards are met.
</li></ul> 
FINANCE ESSENTIAL FUNCTIONS<ul><li>
Promotes clarification of clinical documentation, advocating for appropriate reimbursement for the patient care resources consumed and the level of service rendered.
</li></ul> 
GROWTH/INNOVATION ESSENTIAL FUNCTIONS<ul><li>
Generates and communicates new ideas and suggestions that improve quality, service, or finance.
</li><li>Maintains and applies up-to-date knowledge of official clinical documentation and coding guidelines, policies and procedures, and clinical/medical resources to assure knowledge and skills remain current.
</li><li>Develops and maintains comprehensive education programs for staff at all skill levels to enhance individual CDS knowledge.
</li>Makes recommendations for resources and tools to support education program. 
<li>
</li></ul> 
 
SUPPLEMENTAL REQUIREMENTS 
<ul>
WORK ATTIRE<li><ul><li>
Uniform: No
</li><li>Scrubs: No
</li><li>Business professional: Yes
</li><li>Other (department approved): Yes
</li></ul></li> 
ON-CALL* 
<li><ul><li>Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.</li></ul></li><li><ul><li>
On Call* No
</li></ul></li> 
TRAVEL** 
**Travel specifications may vary by department**<li><ul><li>
May require travel within the Houston Metropolitan area No
</li><li>May require travel outside Houston Metropolitan area No
</li></ul></li></ul></div>QUALIFICATIONS 
 
EDUCATION<ul><li>
Bachelor's degree from an accredited school of nursing
</li><li>Master of Science in Nursing or other master&rsquo;s degree in a related field preferred
</li></ul> 
EXPERIENCE<ul><li>
Three years of recent clinical documentation experience in an acute care hospital
</li><li>Academic hospital experience and coding experience preferred
</li></ul> 
LICENSES AND CERTIFICATIONS 
Required<ul><li>
RN - Registered Nurse - Texas State Licensure - Texas Board of Nursing_PSV Compact Licensure &ndash; Must obtain permanent Texas license within 60 days (if establishing Texas residency)
</li></ul>Preferred<ul><li>
CCS - Certified Coding Specialist (AHIMA) or</li>
<li>CCDS - Clinical Documentation Specialists (ACDIS) or</li>
CDIP - Certified Documentation Integrity Practitioner (AHIMA) 
<li>
</li></ul> 
Company Profile:
Houston Methodist is one of the nation&rsquo;s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
Houston Methodist is an Equal Opportunity Employer.</div>

System CDI Quality Specialist RN

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