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chc service coordinator

PA HEALTH MANAGEMENT

Job Type: Full time
 Location: Pennsylvania
 Employment Type: Full Time
 Work Location: Hybrid
 Schedule: Standard
 FLSA Status: Non-Exempt under the Fair Labor Standards Act (FLSA) and applicable Pennsylvania law
 
About PA Health Management: 
PA Health Management is dedicated to supporting individuals through person-centered service coordination and community-based care. We are committed to promoting independence, dignity, and quality of life by partnering with participants, families, and providers to ensure access to the services and supports they need to thrive.
 
Position Summary: 
The Service Coordinator supports participants in accessing and coordinating services through Medicaid Waiver programs, the MA State Plan, and other social and medical resources. This role manages an assigned caseload and ensures participant-centered planning, service coordination, compliance, and ongoing engagement through a hybrid work model combining remote administrative work and field-based participant support.
 
Position Scope: 
The Service Coordinator is responsible for coordinating services, monitoring participant outcomes, and advocating for individuals across home and community-based settings. The position requires consistent participant interaction, collaboration with providers and agencies, and detailed documentation to ensure services align with participant goals, regulatory requirements, and funding authorizations.
 
Key Responsibilities: 
This role ensures timely, compliant, and person-centered service coordination for assigned participants. The Service Coordinator independently manages caseload responsibilities while collaborating with interdisciplinary teams to promote participant well-being, independence, and continuity of care.
 
Secondary Duties: 
<ul>
<li>Assist in identifying alternative or supplemental funding sources</li>
<li>Support quality assurance activities and internal reviews</li>
<li>Participate in professional development and continuing education</li>
<li>Represent PA Health Management in community and partner interactions as assigned</li>
</ul>
Tasks: 
<ul>
<li>Conduct person-centered assessments and level-of-care evaluations at least annually</li>
<li>Develop, implement, and update individualized service plans at least quarterly or as needed</li>
<li>Assist participants in identifying and accessing authorized waiver, medical, and social services</li>
<li>Coordinate services with healthcare providers, community agencies, and government entities</li>
<li>Monitor participant needs, outcomes, and service effectiveness</li>
<li>Conduct required face-to-face participant visits and routine telephone contacts</li>
<li>Advocate for participant needs and promote independence and quality of life</li>
<li>Enter all required documentation accurately and within established timelines</li>
<li>Participate in meetings, trainings, and interdisciplinary coordination activities</li>
</ul>
KPIs: 
<ul>
<li>Timeliness and accuracy of assessments and service plans</li>
<li>Compliance with visit, contact, and documentation requirements</li>
<li>Caseload management effectiveness</li>
<li>Participant satisfaction and outcome measures</li>
<li>Audit and regulatory review results</li>
</ul>
Regulatory Frameworks: 
<ul>
<li>Medicaid Waiver programs</li>
<li>MA State Plan services</li>
<li>Federal and Pennsylvania regulations governing service coordination</li>
<li>Program-specific policies and participant rights requirements</li>
</ul>
Confidentiality: 
Maintains strict confidentiality of participant, family, and organizational information in accordance with HIPAA, privacy laws, and PA Health Management policies.
 
Documentation Requirements: 
<ul>
<li>Participant assessments and evaluations</li>
<li>Individualized service plans and revisions</li>
<li>Visit notes and service coordination records</li>
<li>Compliance and regulatory documentation completed within required timeframes</li>
</ul>
Education: 
<ul>
<li>Bachelor’s degree in Social Work, Psychology, Human Services, or a related field required</li>
<li>Equivalent combination of education and relevant experience may be considered</li>
</ul>
Experience: 
<ul>
<li>Minimum of three (3) years of experience in service coordination, case management, or a related human services role preferred</li>
<li>Experience working with waiver-funded or I/DD populations strongly preferred</li>
</ul>
Technical Skills: 
Proficiency in Microsoft Office Suite and Microsoft Teams. Ability to work within multiple electronic documentation and data systems. Strong data entry, record-keeping, and administrative accuracy
 
Languages: 
Fluency in English is required.
 
Driver License: 
Valid driver’s license required. Reliable transportation required for regional travel.
 
Travel Requirement: 
Regular travel required within a designated regional area. In-person attendance required for meetings, trainings, and team events as scheduled.

CHC Service Coordinator

BETTER MORNING

<div>Company Description 
Better Morning emerged as an outpatient behavioral health practice in Ashburn, VA in the year of 2014.
In addition to providing counseling from the Ashburn office, Better Morning started off as a certified provider for intensive in home and community-based services (IHCBS), for at risk youth in District of Columbia.
In August of 2017, Better Morning was certified as a Core service agency (CSA) by DC Department of Behavioral Health. Better morning founder&rsquo;s passion for at risk youth and their family were the motivation to keep expanding the evidenced based programs to meet the need of the underserved population. 
Job Description 
Clinical Care Coordinator -Extended Transitional Youth Housing Program
We are seeking a compassionate and experienced Clinical Care Coordinator to join our Extended Transitional Youth Housing Program. This position plays a vital role in supporting youth ages 18&ndash;24 with behavioral health needs as they move toward stability, self-sufficiency, and long-term wellness. A Clinical Coordinator must be a master&rsquo;s Level Licensed Social Worker, Counselor, or Psychologist with at least 5 years of experience including 3 years in a supervisory role in a clinical or behavioral health setting. The Clinical Coordinator will provide clinical supervision and oversight to the service provided to youth as well as direct behavioral health services to ETH clients. Regarding clinical supervision, this person is responsible for conducting at least bi-weekly direct supervision with case management staff to ensure appropriate treatment planning, intervention, and client progress. Regarding clinical services, this person is responsible for facilitating therapeutic groups as well as psychoeducational groups and individualized therapeutic to ETH clients. The Clinical Coordinator will also collaborate with Core Service or other Behavioral Health providers to ensure ETH clients are receiving mental health and substance abuse services timely and as appropriate including assessments and reassessments, and medication management services.
Key Responsibilities:<ul><li>
Conduct comprehensive clinical assessments and develop individualized service plans in collaboration with residents.</li><li>
Provide clinical oversight and care coordination for youth with complex behavioral, emotional, and social needs.</li><li>
Serve as the primary liaison between youth, mental health providers, case managers, housing staff, and other community partners.</li><li>
Monitor progress toward treatment goals and revise care plans as needed to ensure effective service delivery.</li><li>
Facilitate access to mental health services, medical care, substance use treatment, educational/vocational programs, and life skills supports.</li><li>
Maintain accurate documentation in compliance with regulatory and program standards.</li><li>
Participate in team meetings, case conferences, and trainings to promote best practices and integrated care.</li><li>
Support youth in developing coping skills, healthy routines, and pathways to independence.</li></ul> 
Qualifications 
<ul><li>
Master&rsquo;s degree in social work, Counseling, Psychology, or a related field.</li><li>
Must have DC license LGSE/LGPC</li><li>
Minimum 5 years of experience working with transitional-age youth or young adults with behavioral health needs.</li><li>
Strong understanding of trauma-informed care, case management, and systems navigation.</li><li>
Excellent interpersonal, organizational, and communication skills.</li><li>
Ability to work collaboratively within a multidisciplinary team.</li><li>
Familiarity with housing programs, Medicaid documentation, and youth development approaches is a plus.</li></ul> 

Additional Information 
Job Type: Full-time
Pay: $70,000.00 - $73,000.00 per year
Benefits:<ul><li>
401(k)</li><li>
Dental insurance</li><li>
Health insurance</li><li>
Paid time off</li></ul>
Shift availability:
Day Shift (Preferred)
Ability to Commute:<ul><li>
Washington, DC 20019 (Required)</li></ul>
Ability to Relocate:<ul><li>
Washington, DC 20019: Relocate before starting work (Required)</li></ul>
Work Location: In person</div>

Clinical Coordinator- Youth Transitional Housing

Premier Enterprise Solutions

<div>Help Desk Escalation Coordinator
Position Overview
Premier Enterprise Solutions is seeking a Help Desk Escalation Coordinator (HDEC). This position is responsible for the proactive management, monitoring, and governance of all service desk tickets across Tier 1 and Tier 2 operations. The HDEC ensures that all tickets are processed in accordance with established Service Level Agreements (SLAs), specifically requiring resolution within fourteen (14) days or formal escalation to Tier 3 support.
This role provides end-to-end visibility into ticket status, enforces accountability across support tiers, and ensures that all tickets are tracked through final resolution, including those escalated beyond Tier 2. The TQIM serves as a central coordination point between technical teams and stakeholders and delivers status reporting to executive leadership.
Location: Remote, supporting USAID OIG Washington, D.C.
Salary will be based on experience and technical interview.
Key Responsibilities
Ticket Lifecycle Management<ul><li>
Monitor the entire service desk ticket queue (Tier 1 and Tier 2) on a daily basis</li><li>
Ensure all tickets are:</li><li>
Actively assigned and worked</li><li>
Properly categorized and documented</li><li>
Updated in accordance with service desk standards</li><li>
Identify and address:<ul><li>
Aging tickets</li><li>
Tickets lacking progress updates</li><li>
Misrouted or improperly handled tickets</li></ul></li></ul>
SLA ComplianceEscalation Management<ul><li>
Enforce SLA compliance requiring ticket resolution within 14 days</li><li>
Identify tickets approaching SLA thresholds and take proactive action</li><li>
Monitor tickets escalated to Tier 3
</li><li>Ensure all escalated tickets are formally documented and transitioned appropriately</li><li>
Continue to track and monitor all escalated tickets through final resolution</li></ul>
End-to-End Ticket Tracking<ul><li>
Maintain visibility and accountability for all tickets from initiation through closure</li><li>
Track all ticket statuses, including:<ul><li>
Open</li><li>
In Progress</li><li>
Pending</li><li>
Escalated (Tier 3)</li><li>
Resolved / Closed</li><li>
Conduct regular coordination with Tier 1, Tier 2, and Tier 3 teams to ensure progress</li></ul></li></ul>
Dashboard Management<ul><li>
Develop and maintain a centralized ticket management dashboard</li><li>
Ensure dashboard is updated regularly and reflects real-time or near real-time status</li><li>
Track and report on key metrics, including:<ul><li>
Total open tickets</li><li>
Aging tickets</li><li>
SLA compliance status</li><li>
Escalated tickets</li><li>
Backlog trends</li></ul></li></ul>
Executive Reporting<ul><li>
Provide monthly reports to the Chief Information Officer (CIO) and other leadership</li><li>
Reports shall include:</li><li>
Ticket volume and trend analysis</li><li>
SLA compliance rates<ul><li>
Aging and backlog analysis</li><li>
Escalation metrics and outcomes</li><li>
Identified risks and operational challenges</li><li>
Provide recommendations for service desk performance improvement</li></ul></li></ul>
Stakeholder Coordination<ul><li>
Establish and maintain relationships with key stakeholders across the organization</li><li>
Serve as a point of contact for ticket status inquiries and updates</li><li>
Proactively communicate:<ul><li>
Ticket progress and expected timelines</li><li>
Delays and risks</li><li>
Resolution updates</li><li>
Coordinate with business units and technical teams to ensure transparency and alignment</li></ul></li></ul>
Continuous Service Improvement<ul><li>
Identify systemic issues affecting ticket resolution performance</li><li>
Recommend improvements to:<ul><li>
Ticket handling processes</li><li>
SLA policies and enforcement</li><li>
Workflow efficiency</li><li>
Support initiatives to improve service desk operations and customer satisfaction</li></ul></li></ul>
Required Qualifications<ul><li>
Bachelor's degree in information technology, Business Administration, or related field (or equivalent experience)</li><li>
3&ndash;5 years of experience in IT service desk operations or service management</li><li>
Experience working in Tier 1 / Tier 2 / Tier 3 support environments</li><li>
Strong understanding of IT service management (ITSM) processes (e.g., ITIL framework)</li><li>
Experience with ticketing systems (e.g., ServiceNow, Remedy, Jira, or equivalent)</li><li>
Strong analytical, organizational, and problem-solving skills</li><li>
Excellent written and verbal communication skills</li><li>
Ability to manage multiple priorities in a fast-paced environment</li></ul>
Preferred Qualifications<ul><li>
ITIL Foundation certification or higher</li><li>
Experience supporting federal or government IT environments</li><li>
Experience developing dashboards and reporting metrics using tools such as Power BI or Excel</li></ul>
Premier Enterprise Solutions offers full-time employees a comprehensive and competitive benefits package including paid vacation, sick leave, holidays, health insurance, life insurance, military leave, training, short- and long-term disability, 401(k) retirement plan with company matches/immediate vesting, and more.
It is Premier Enterprise Solutions policy to promote equal employment opportunities. All personnel decisions, including, but not limited to, recruiting, hiring, training, promotion, compensation, benefits and termination, are made without regard to race, creed, color, religion, national origin, sex, age, marital status, sexual orientation, gender identity, citizenship status, veteran status, disability or any other characteristic protected by applicable federal, state or local law.</div>

Help Desk Escalation Coordinator

Groundworks

<div>Ready to build your future? We're Groundworks, North America's leading foundation repair and water management specialist. We're more than a company - we're a team driven by purpose. As a Top Workplace, we're looking for top talent to fuel our mission: to protect, repair, and improve our customers&rsquo; greatest asset &ndash; their home.
But what makes us a great place to work? Here, you'll find real career growth, comprehensive and affordable benefits, a culture that values hard work and innovation, and company ownership equity. Whether you&rsquo;re starting your career or looking for your next big move, we offer hands-on training, advancement opportunities, and the chance to make a real impact every day.
Join us and lay the foundation for your success. Apply today!
The Permit Coordinator is responsible for overseeing and executing the permitting process for residential and commercial projects. This position ensures all required permits, forms, and approvals are obtained accurately and on time, while maintaining effective communication with customers, municipalities, and internal teams. The Permit Coordinator plays a key role in keeping projects on schedule by tracking permit progress, resolving blockers, and ensuring compliance with jurisdictional requirements.
Duties and Responsibilities<ul><li>
Prepare, submit, and track permit applications and supporting documentation.</li><li>
Coordinate with municipalities, engineers, branches, and production teams to obtain required information.</li><li>
Resolve permit blockers, kickbacks, and escalations to keep projects moving forward.</li><li>
Maintain accurate permit logs, tracking sheets, and turnaround times.</li><li>
Provide timely updates and communication to customers, municipalities, and internal stakeholders.</li><li>
Ensure compliance with all permitting and regulatory requirements.</li><li>
It is an essential function of this job that the employee regularly and reliably reports to work on time each working day.</li></ul>
Qualifications<ul><li>
Strong organizational and time-management skills.</li><li>
Excellent communication and problem-solving abilities.</li><li>
Ability to manage multiple priorities in a fast-paced environment.</li><li>
Experience with permitting, municipal processes, or construction administration preferred.</li><li>
Proficiency with Microsoft Office Suite and internal tracking systems</li></ul>
Working Conditions
The Centralized Permit Coordinator primarily works in an office environment with frequent use of computers, phones, and other standard office equipment. The role requires extended periods of sitting, data entry, and communication with internal and external contacts via email and phone. The position involves managing multiple tasks and deadlines in a fast-paced environment, requiring focus, attention to detail, and the ability to adapt to changing priorities. Standard business hours apply; however, occasional overtime may be necessary based on project volume or operational demands.
What We Provide<ul><li>
Competitive Pay</li><li>
Employee Company Ownership Opportunities</li><li>
Industry Leading Training Programs</li><li>
Leadership Development and Career Growth Tracks</li><li>
Comprehensive and Affordable Benefits Package</li><li>
Top Workplace with Award Winning Culture</li></ul></div>

Permit Coordinator

Georgetown University

<div>Georgetown University comprises two unique campuses in the nation&rsquo;s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.
Requirements
Job Overview 
The Executive Coordinator provides high-level administrative and operational support to the Vice President for Public Safety at Georgetown University. The Executive Coordinator manages complex scheduling, communications, and project support while ensuring the efficient functioning of daily operations. The role requires sound judgment, strong organizational skills, and the ability to handle sensitive and confidential information with discretion.
Work Interactions
The Executive Coordinator works closely with the Vice President for Public Safety daily, serving as a trusted partner in managing schedules, communications, and priorities. The role requires regular interaction with senior leaders across the university, as well as collaboration with university offices such as the President&rsquo;s Office, Provost&rsquo;s Office, Chief Operating Officer, Human Resources, Legal Counsel, and Finance. The Executive Coordinator also engages with faculty, staff, and students to support public safety programs and respond to inquiries, while representing the Vice President in communications with external stakeholders, including law enforcement agencies, community partners, and vendors. Many interactions involve sensitive or confidential information, requiring discretion, sound judgment, and professionalism. 
Requirements and Qualifications<ul><li> Bachelor&rsquo;s degree or equivalent combination of education and experience.</li><li> 5+ years of progressively responsible administrative experience supporting senior leadership.</li><li> Proficiency with Microsoft Office Suite, Google Workspace, and project management tools.</li><li> Strong organizational skills, attention to detail, and ability to manage multiple priorities.</li><li> Excellent written and verbal communication skills.</li></ul>
Preferred:<ul><li> Experience in higher education, law enforcement, emergency management, environmental health &amp; safety, or other public safety administration.</li><li> Familiarity with Georgetown University systems, policies, and procedures.</li></ul><h3 class="jobSectionHeader">
Knowledge, Skills, and Abilities</h3><ul><li> Ability to exercise discretion and maintain confidentiality.</li><li> Strong interpersonal skills and the ability to interact effectively with diverse stakeholders.</li><li> Initiative, adaptability, and problem-solving skills in a fast-paced environment.</li></ul>
Work Mode Designation
This position requires a primarily on-campus presence with flexibility for episodic hybrid arrangements, subject to operational needs.
Complete details about Georgetown University&rsquo;s mode of work designations for staff positions can be found on the Department of Human Resources website: https://hr.georgetown.edu/mode-of-work-designation. 
Pay Range:
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:
$66,783.00 - $126,720.23
Compensation is determined by a number of factors including, but not limited to, the candidate&rsquo;s individual qualifications, experience, education, skills, and certifications, as well as the University&rsquo;s business needs and external factors.
Current Georgetown Employees:
If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.
Submission Guidelines:
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.
Need Assistance:
If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for general information about requesting accommodations, as well as information about requesting accommodations specifically for applicants. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or oeoc@georgetown.edu.
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.
EEO Statement:
GU is an Equal Opportunity Employer. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic protected by law.
Benefits:
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.</div>

Executive Coordinator, Public Safety

Classet

<div>
 Chronic Care Staffing is Hiring a Scheduling Coordinator!
 
 
 
 Location:
 
 Remote (Work from Anywhere)
 
 
 
 Schedule:
 
 Full-Time
 
 
 
 Pay Rate:
 
 $16.00 - $17.00 per hour
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Overview
 
 
 
 Chronic Care Staffing is seeking a highly organized and detail-oriented
 
 Scheduling Coordinator
 
 to support our patient referral and care coordination processes. In this role, you'll serve as a vital connection between patients, healthcare providers, and external specialists, ensuring referral documentation is processed accurately and efficiently.
 
 
 If you thrive in a fast-paced administrative environment, enjoy working with healthcare records, and take pride in maintaining accuracy, we'd love to hear from you.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Review electronic health records (EHRs) to gather and verify patient information.
 </li>
 <li>
 Retrieve and organize essential documentation, including:
 </li>
 <li>
 Demographic sheets
 </li>
 <li>
 Insurance cards
 </li>
 <li>
 Recent office visit notes
 
 
 </li>
 </ul>
 Prepare and submit referral packets to external medical specialists. Process referrals through fax, phone, and secure healthcare portals. Utilize internal specialty resource guides to identify appropriate referral destinations. Ensure referral packages are complete, accurate, and compliant with company standards. Collaborate closely with follow-up and care coordination teams. Cross-train on additional workflows to support operational needs. Monitor documentation quality and identify missing or incorrect information before submission.
 
 
 
 Requirements
 
 
 
 Must Have
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in:
 </li>
 <li>
 Medical office administration
 </li>
 <li>
 Healthcare clerical support
 </li>
 <li>
 Health administration
 </li>
 <li>
 Patient services coordination
 
 
 </li>
 </ul>
 Comfortable navigating Electronic Health Records (EHR) systems. Strong computer and data entry skills. Exceptional attention to detail. Ability to manage multiple tasks and prioritize workload effectively. Strong written and verbal communication skills. Ability to work independently in a remote environment.
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Experience handling patient referrals or authorizations.
 </li>
 <li>
 Familiarity with specialty care terminology such as Dermatology, ENT, Cardiology, Orthopedics, etc.
 </li>
 <li>
 Previous experience working with healthcare scheduling platforms.
 </li>
 <li>
 Understanding of insurance verification processes.
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Fully remote work environment
 </li>
 <li>
 Consistent full-time schedule
 </li>
 <li>
 Comprehensive onboarding and training
 </li>
 <li>
 Career growth opportunities within healthcare operations
 </li>
 <li>
 Supportive team environment
 </li>
 <li>
 Meaningful work that directly impacts patient care outcomes
 </li>
 </ul>
</div>

Scheduling Coordinator

Children's National Hospital

<div>Kids Are Our Everything. 
 
Department
10354 Operating Room 
 
Pay Range
$92,393.60 - $153,982.40 
 
 
The Clinical Coordinator is responsible for initiating and supporting work efforts that maximize quality, safety, and services in defined perioperative specialties. S/he is accountable for organizing patient care activities and serves as the primary clinical resource to the OR team in the designated specialty to provide quality nursing care. The Clinical Coordinator supports the overall coordination of the surgical specialty and actively collaborates with physicians and staff to facilitate the dynamic environment of perioperative services. Practices professional nursing and promotes patient advocacy in accordance with the ANA Code of Ethics for Nurses.
 
 
All nursing practice is based on the legal scope of practice, national and specialty nursing standards, CNMC and CSS Policies and Procedures, and in accordance with all applicable laws and regulations. The Professional Model of Care requires registered professional nurses to be responsible and accountable for their own practice. CNMC and CSS supports the development of RN relationships within the community; specifically those relationships associated with the health and well being of the community at large. Responsible for facilitating the activities of the school health services personnel team. 
 
Minimum Education
 
Bachelor's Degree BSN Preferred (Required)
 
 
Minimum Work Experience
 
4 years Experience as an OR RN (Required)
 
1 year Minimum of 1 year of demonstrated nursing leadership experience. (Preferred)
 
 
Required Skills/Knowledge
 
Adaptability - Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change by exploring the benefits of trying new approaches, and collaborating with others to make the change successful
 
Building Partnerships - Developing and leveraging relationships within and across work groups to achieve results
 
Collaboration - Working cooperatively with others to help a team or work group achieve its goals
 
Communication - conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others. Including of written and verbal skills. Able to read, write, and use English proficiently
 
Diversity and Inclusion - Being sensitive to culture diversity, race, gender, and other individual differences in the workforce; recognize the value of diverse perspectives and experiences and fosters a work environment reflective of the community at large.
 
Decision Making - Identifying and understanding problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; choosing the best course of cation by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions; taking the action that is consistent with available facts and constraints and optimizes probably consequences.
 
Managing Relationships - Meeting the personal needs of individuals to build trust, encourage two-way communication and strengthen relationships
 
Managing Work - Effectively managing one's time and resources to ensure that work is completed efficiently
 
Participates in the quality improvement activities and uses quality measures to understand individual and unit performance
 
Works within scope of practice and delegates according to Nurse Practice Act
 
 
Required Licenses and Certifications
 
Registered Nurse in District of Columbia (Required)Basic Life Support for Healthcare Provider (BLS) (Required)
 
Certified Nurse OR (CNOR) (Preferred)
 
 
Functional Accountabilities
 
Functions in the role of a Clinical Coordinator
 
<ul><li>In collaboration with the perioperative team and physicians, plans, organizes, and directs the specialty service under their charge to ensure case readiness&bull; Serve as the primary surgeon interface for the designated surgical specialty(s)&bull; Actively communicates with physicians to plan for resource needs and utilization&bull; Maintain awareness of upcoming surgical cases and arranges adequate resources/resolves conflicts in advance of the surgery&bull; Create and maintain surgical procedure / surgeon preference cards within the specialty to provide a comprehensive description of equipment instrument, room set up, medication and patient care needs necessary for the intraoperative care of the patient undergoing the identified surgery. &bull; Be available daily (when working) to provide clinical expertise and assistance to staff working within the specialty practice.&bull; Display a proactive, positive customer service attitude.
</li></ul><ul><li>Demonstrate the ability to respond to multiple demands at once and prioritize and delegate appropriate tasks to all OR team members to facilitate the efficient and safe movement of patients through the OR.
</li></ul><ul><li>Communicate with Perioperative leadership / AIC / charge nurse regarding OR room changes that affect the scheduled time of patients.
</li></ul><ul><li>Exhibit ethical and professional responsibility to contribute to patient care, customer service, teamwork, and professionalism always.
</li></ul><ul><li>Coordinate the ordering and securing of supplies, equipment, and instrumentation&bull; Coordinate the ordering and securing of supplies on behalf of providers in a cost-conscious manner&bull; Facilitate the ordering of specialty instrumentation to ensure broken or missing instruments are repaired or replaced, or to advance new technologies.&bull; Identify need for loaner equipment when necessary.&bull; Monitor proper care and handling of instruments including placement of instruments on case carts&bull; Keep staff aware of status of specialty equipment.&bull; Communicate closely with the SPD manager on the quality, quantity, and functionality of instruments.
</li></ul><ul><li>Coordinate new product evaluation for the defined specialty service(s):&bull; Establish effective relationships with manufacture reps&bull; Maintain current knowledge of product innovations&bull; Involve physician and nursing staff with product evaluations&bull; Purchase and or recommend for purchase supplies/instrumentation&bull; Provide input and recommendations for preparation and implementation of capital budget
</li></ul>In collaboration with Education Team: &bull; Ensure staff are well prepared to optimally perform clinical accountabilities. &bull; Identify team and department education and training needs for the specialty service (s) &bull; Precept / supervise new employees to the specialty service(s) Educate staff on new or established techniques, technology, and equipment Teach and enforces department standards for performance, patient care, safety, and service<ul><li> Informs other team members of orientee&rsquo;s progress and goals when assigning them to work with an orientee &bull; Continually reviews and evaluates the individual&rsquo;s practical application of knowledge and skills, providing additional training as required &bull; Assures appropriate documentation of orientation program vias skills checklist &bull; Suggest daily patient care assignment for orientee in collaboration with Manager and Education team
</li></ul><ul><li>Quality and Safety&bull; Demonstrate knowledge and implements patient safety and quality improvements for the defined surgical specialty&bull; Foster a collaborative practice to promote safety, quality and problem solving&bull; Maintains an environment to assure surgical specialty readiness for all accreditation and regulatory surveys&bull; Exhibits an open mind to listen, challenge, and influence patient safety and clinical outcomes
</li></ul><ul><li>Supports leadership decisions and initiatives in a positive manner
</li></ul><ul><li>Actively participates in the development and revision of department policies
</li></ul><ul><li>Provides direct patient care as needed.
</li></ul>Demonstrates the knowledge of risk and safety issues and uses measures to ensure optimal outcomes
 
<ul><li>Actively participates in Universal Protocol and timeout, including fire risk assessment with the surgical team prior to the start of the surgical procedure according to hospital policy guidelines
</li></ul><ul><li>Validates implants with Surgeon
</li></ul><ul><li>Understands purpose of positioning devices and uses them correctly, following policy, to protect the patient from injury and to promote optimal exposure
</li></ul><ul><li>Follow established policy and procedures for instrument counts; initiate corrective actions when instrument counts are incorrect
</li></ul><ul><li>Verifies medications, concentrations, expiration dates of all medication received on the sterile field in concert with ST, surgeon and Anesthesia provider
</li></ul><ul><li>Communicates observations or concerns related to unsafe situations that pose a risk to patients, families or the healthcare team
</li></ul><ul><li>Stop in the face of uncertainty and take time to resolve the situation
</li></ul><ul><li>Continuously validate and verify information needed for decision making
</li></ul><ul><li>Demonstrate accurate, clear, and timely verbal and written communication
</li></ul><ul><li>Actively promote safety for patients, families, visitors and co-workers.
</li></ul><ul><li>Pay attention to detail, practice STAR - Stop, Think, Act, Review
</li></ul><ul><li>Assist the surgical team with emergency situations
</li></ul>Demonstrates actions that show accountability and professional judgment
 
<ul><li>Exercise judgement in decision making
</li></ul><ul><li>Arrives to the unit on time
</li></ul><ul><li>Handles difficult situations appropriately
</li></ul><ul><li>Utilizes downtime constructively
</li></ul><ul><li>Complies with departmental policies and procedures
</li></ul><ul><li>Able to identify own learning needs. Seeks out opportunities to meet needs and attends all required meetings/in-services/programs; Applies education and traning to daily work to enhance personal knowledge and skills
</li></ul><ul><li>Consistently participates in staff meting and in-service to improve skills
</li></ul><ul><li>Completes, documents, and reports all mandatory education and training
</li></ul>Exemplary Professional Practice
 
<ul><li>Role model excellent clinical skills with complex patients; care reflects analysis of patient status and appropriate interventions
</li></ul><ul><li>Direct prioritization of organization of care for complex patient with rapidly changing needs
</li></ul><ul><li>Documentation exemplifies adherence to the highest standards of practice
</li></ul><ul><li>Excel in organizational skills, adjust for changes and be able to complete assignment on time
</li></ul><ul><li>Role model caring in all encounters with patient/family as evidenced by feedback from parents and increase in patient satisfaction scores
</li></ul>New Knowledge, Innovations and Improvements
 
<ul><li>Initiate ways to improve operations through quality improvement and implement related solutions.
</li></ul><ul><li>Serve as a resource for current, new information or changes in specialty area
</li></ul><ul><li>Care incorporates best practices based on benchmarks and evidence within the literature
</li></ul><ul><li>Mentor and precept new nurses in clinical specialties.
</li></ul><ul><li>Demonstrate proficience in three or more preferred surgical specialties
</li></ul>Transformational Leadership
 
<ul><li>Contribute to Magnet re-designation as evidenced by independent involvement or leadership in: committees, task forces and/or community outreach
</li></ul><ul><li>Role model critical thinking skills by problem-solving patient care and unit/system issues
</li></ul><ul><li>Communication reflects development of plan of care and ability to advocate to meet patients' needs; makes suggestions for resolution of system issues.
</li></ul><ul><li>Role model procedures for escalation of issues; utilize chain of command
</li></ul><ul><li>Demonstrate a collegial and respectful relationship with peers, physicians and other departments
</li></ul><ul><li>Demonstrate proper use of identified hand off processes; follow up on inconsistent practice related to handoff
</li></ul><ul><li>Take the lead in implementing change and support management decision
</li></ul><ul><li>Role model behavior that reflects empathy, concern, and a desire to help others
</li></ul>Structural Empowerment
 
<ul><li>Independently maintain regulator requirements e.g. license, BLS
</li></ul><ul><li>Initiate professional activities to enhance nursing practice
</li></ul><ul><li>Engage in active review or peers giving constructive feedback through timely participation in evaluations
</li></ul><ul><li>Role model adherence to national safety standards and service excellence standards; champion advancement of education and certification
</li></ul><ul><li>Orchestrate involvement of the healthcare team and role model professional behavior and teamwork with co-workers
</li></ul>Serve as a resource as needed and know when to escalate to the next level 
<ul><li>
</li></ul> 
The disclosed salary range includes the minimum and maximum rates within which Children&rsquo;s National believes an individual&rsquo;s base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children&rsquo;s National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual&rsquo;s combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children&rsquo;s National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible. 
 
Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The &ldquo;Know Your Rights&rdquo; poster is available here: and the pay transparency policy is available here: Know Your RightsPay Transparency Nondiscrimination Poster. 
 
Please note that it is the policy of Children's National Hospital to ensure a &ldquo;drug-free&rdquo; work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.</div>

OR RN Clinical Coordinator - Neurosurgery

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