avp, underwriting manager- excess casualty

advisor, claims & risk

associate fraud risk analyst Jobs in Chicago

associate fraud risk analyst

auto claims adjuster trainee Jobs in Chicago

auto claims adjuster trainee

avp, underwriting manager- excess casualty Jobs in Chicago

claims examiner - property Jobs in Chicago

claims examiner - property

claims examiner property

First Chicago Insurance Company

<div><p>As a Senior Personal Injury Protection (&quot;PIP&quot;) Specialist, you will be responsible for evaluating and managing claims filed under the Personal Injury Protection (&quot;PIP&quot;) coverage of commercial and personal insurance policies. You will investigate claims, assess injuries, negotiate settlements, and ensure compliance with relevant laws and regulations.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul><li>
Review and assess PIP claims to determine coverage, liability, and the extent of injuries.</li><li>
Conduct thorough investigation into the circumstances surrounding each claim, including obtaining medical records, police reports, and statements.</li><li>
Evaluate the nature and severity of injuries reported by first-party claimants through medical documentation, diagnostic tests, and expert opinions.
</li><li>Determine the applicability of PIP coverage based on policy terms, state regulations, and the specifics of each claim.
</li><li>Negotiate fair and equitable settlements with claimants, attorneys, and medical providers to resolve claims effectively.
</li><li>Maintain detailed and accurate records of claim files, including correspondence, investigation findings, settlement offers, and payment transactions.
</li><li>Communicate effectively with first-party claimants, legal representatives, medical providers, and other stakeholders to provide updates, address concerns, and facilitate the claims process.
</li><li>Ensure compliance with all relevant laws, regulations, and company policies throughout the claims handling process.
</li><li>Provide exceptional customer service to first-party claimants by addressing inquiries promptly and offering assistance throughout the claims process.
</li><li>Manage pre-authorization requests and identification of cases requiring an IME.
</li><li>Stay abreast of industry trends, legal developments, and medical advancements relevant to PIP claims to enhance expertise and effectiveness in the role.
</li><li>Complete a detailed analysis of claims where a new suit has been received inclusive of coverage, liability, and damages</li><li>
Manage and oversee litigation processes, working closely with legal counsel to develop strategies for case resolution</li></ul><p></p><p><b><br>
Qualifications</b></p><ul><li>
Bachelor's degree or equivalent work experience
</li><li>Previous experience in auto claim adjusting, preferably with a focus on commercial PIP claims in NJ and PA.
</li><li>Previous experience with AICRA in New Jersey and MVFRL in PA.
</li><li>Strong knowledge of insurance principles, coverage types, and regulations governing PIP</li><li>
Excellent analytical skills with the ability to assess complex situations and make informed decisions</li><li>
Effective negotiation skills and the ability to resolve conflicts and disputes</li><li>
Exceptional communication skills, both verbal and written, and the ability to convey information clearly and concisely</li><li>
Detail-Oriented with strong organizational and time management skills</li><li>
Proficiency in relevant software applications for claims management and documentation
</li><li>Previous litigation experience is preferred but not required.</li><li>
Prior Non-Standard Auto Claims experience a plus, not required.</li></ul><p></p><p><b><br>
First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive:</b></p><ul><li>
Competitive Salaries</li><li>
Commitment to your Training &amp; Development</li><li>
Medical and Dental</li><li>
Telemedicine Benefit</li><li>
401k with a generous company match</li><li>
Paid Time Off and Paid Holidays</li><li>
Tuition Reimbursement Training Programs</li><li>
Wellness Program</li><li>
Fun company sponsored events</li><li>
And so much more!</li></ul><p>
Estimated Compensation Range: $54,750/year-$97,500/year*</p><ul><li>Published ranges are estimates</li></ul></div>

Senior Personal Injury Protection Adjuster

WPD Management

<p><b>Mission For This Role:</b></p><p>The AP, AR and Reconciliation position at WPD assists to accomplish our overall mission and vision as the property management company of choice. The AP, AR and Rec Specialist acts as an accounting support function for WPD clients by maintaining accurate operating bank records and processing property income. The specialist will also monitor and process aspects of spending at all managed properties. This job is designed to be completed in-office, 5 days a week, on a limited hourly schedule (4 hours per day, 20 hours per week).</p><p><b>Objectives For the Role:</b></p><ul><li>Within the first 3 months it will be expected that the AP, AR, and Rec Specialist has been trained on the property management accounting software WPD utilizes.</li><li>Training will include online tutorials for the AppFolio Property Management software. Additional opportunities to apply property transactions will coincide with this training to allow real life applications to the online lessons. The individual should be able to comfortably apply property payments and follow internal processes to complete monthly payment cycles.</li><li>Training will include reconciling WPD Management software property accounts with property bank records. The individual should be able to identify and outline reconciliation differences and work with team members and management to determine course to reconcile any unusual circumstances.</li><li>Training should conclude by the ability to manage a group of properties to reconcile monthly.</li><li>Training should conclude by the ability to manage certain payable aspects of the property management process as determined by the Accounting CFO.</li><li>Within the first 6 months, the AP, AR, and Rec Specialist should be proficient in processing routine assignments with minimal supervision.</li><li>Demonstrate an ability to utilize our property management software for payable processing to efficiently complete daily, weekly and monthly tasks, and provide management reporting as requested.</li><li>Independently work on all AP and AR assignments, engaging with accounting team members or other WPD departments as necessary.</li></ul><p><b>Important Personal Competencies</b></p><ul><li><b>Organized</b>: The role includes activity that is cyclical and requires that the individual maintain a standard of completing monthly tasks and maintaining accurate records of activity as required by Accounting and other WPD Departments.</li><li><b>Strong attention to detail:</b> Many of the roles and responsibilities of this position are designed to be repetitive and based on a cyclical monthly accounting schedule. Strong attention to detail and follow through is absolutely critical to ensure success.</li><li><b>Balanced:</b> The role may require ad hoc requests to provide critical information for management or clients. The ability to multitask when requested but still complete all assignments as assigned and outlined on the department schedule, will keep the department running smoothly.</li><li><b>Positive attitude and strong communication:</b> A successful person in this role will be able to work independently and with other accounting team members and departments to complete assignments. We expect all team members to voice concerns and ask questions as they arise.</li></ul><p><b>Qualification and Skills:</b></p><ul><li>Accounting experience in accounts payable and receivable</li><li>Accounting experience in reconciliation (preferred in real-estate, property management, or an adjacent industry)</li><li>Knowledge of computer programs &ndash; Excel, Gmail communication platform</li><li>Appfolio property management software experience strongly considered</li></ul><p><b>Role Details:</b></p><ul><li>Part Time Position, Monday through Friday, 10am to 2pm</li><li>Hourly Position: $22-$25/Hour (based on experience)</li><li>Approximately 20-25 hours per week</li></ul><p>Pay: $22.00 - $25.00 per hour</p><p>Work Location: In person</p>

AP, AR and Reconciliation Specialist (Part-Time)

Huron Consulting Group

<div><p>Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.<br>
<br>
Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.<br>
<br>
Joining the Huron team means you&rsquo;ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.<br>
<br>
Join our team as the expert you are now and create your future.</p><p></p>
As an Healthcare Technical Consulting Senior Associate you will:
<br>
<ul><li>Partner with a team of healthcare, technical and project management consultants to ensure the seamless integration, data
</li></ul>migration and system performance of Epic systems
<br>
<ul><li>Leverage technical expertise in Epic modules providing support to optimize the systems functionality in workflow and
</li></ul>technology to improve hospital operations and financial outcomes
<br>
<ul><li>Provide guidance and recommendations on Epic applications offering suggestions and participating in discussions on
</li></ul>operational and technology improvements
<br>
<ul><li>Identify opportunities for system optimization and enhancement to improve efficiency and user satisfaction</li></ul><p></p><div>
Requirements:<br>
<ul><li>Bachelor's degree or equivalent work experience.</li><li>Epic Professional Billing Administration (PB Admin) Certification is required.</li><li>Minimum of 3+ years of Epic Professional Billing experience in implementation, optimization, support, or consulting</li></ul>
environments.<br>
<ul><li>Strong understanding of professional billing workflows, charge capture, claim generation, and revenue cycle processes.</li><li>Experience facilitating client meetings, workflow analysis, and requirements gathering.</li><li>Strong analytical, organizational, and communication skills.</li><li>Ability to travel as required based on client needs.</li></ul></div><p></p><div>
Preferences:<br>
<ul><li>Candidates who possess Epic PB Admin Certification paired with one of the following certifications are strongly preferred:</li></ul>
Expected Reimbursement Certification, Hospital Billing (HB) Certification, Professional Billing Claims Certification<br>
<ul><li>Epic consulting experience within a healthcare IT consulting firm.</li><li>Experience with revenue cycle transformation and optimization initiatives.</li><li>Knowledge of payer reimbursement methodologies and reimbursement modeling.</li><li>Experience supporting multi-hospital or large integrated delivery networks.</li><li>Familiarity with Epic upgrades, enhancements, and workflow redesign projects.</li><li>Strong understanding of integrated Revenue Cycle workflows across PB, HB, and Claims.</li></ul></div><p></p><p>
The estimated base rate range for this job will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron&rsquo;s benefit plans, which include medical, dental and vision coverage, and other wellness programs. The rate range of information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.</p><p></p><h2 class="jobSectionHeader"><b>
Position Level</b></h2>
Senior Associate<p></p><h2 class="jobSectionHeader"><b>
Country</b></h2>
United States of America</div>

Healthcare Tech Senior Associate - Professional Billing

RPM Living

<div>Overview:
<div>
At RPM, we&rsquo;re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.</div>
Position Summary:
<div>
The Senior Community Manager will oversee all business operations at one of our apartment communities. The successful candidate will possess strong resident relations and interpersonal skills and will have the ability to communicate effectively, take charge, lead, train, be dependable, professional, and a team player.</div>
Responsibilities:
<ul><li>Leads property staff, conducting candidate interviews, overseeing onboarding, training, timesheet approval, and conducting quarterly discussions and annual assessments in accordance with Company policies, values, standards</li><li>
Drive team to achieve performance indicators, offering feedback to underperforming associates, and manage disciplinary actions in collaboration with HR</li><li>
Conduct ongoing training with office staff, covering leasing paperwork, workplace safety, and other daily operational needs</li><li>
Motivate associates through recognition programs, training, and team-building activities to boost morale and enhance productivity</li><li>
Assist in budget preparation and ensure adherence to approved budgets</li><li>
Complete month-end and year-end financial reporting and provide monthly budget variance reporting within +/- 10% per line item</li><li>
Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues</li><li>
Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards</li><li>
Provide excellent customer service while maintaining the highest standards for resident service</li><li>
Analyze and interpret market and economic trends and partner with marketing to implement short- and long-range leasing strategies to achieve occupancy and revenue goals</li><li>
Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed</li><li>
Manage the client/owner relationship by meeting with the owners, conducting property tours, providing updates, and responding to owner requests as needed to maintain a positive working relationship</li></ul><br>
<div></div>
Education and Experience:
<ul><li>Bachelor's degree from a four-year college or university, or 1-2 years of relevant experience; or a combination of education and experience</li><li>
3 + years of related multi-family property management experience</li><li>
Strong leadership and management skills</li><li>
Team player, professional, and effective communication skills</li><li>
Proficient in Microsoft Office Suite and property management software</li></ul>
Qualifications:
<div><b>
Physical Requirements:</b></div><ul><li>
May be required to sit for extended periods of time while working at a desk</li><li>
May be required to climb stairs</li><li>
Must be able to read documents, computer screens and data</li><li>
Must be able to hear and understand verbal communications in person and over the phone or computer</li><li>
May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds</li><li>
Must be able to operate a computer, keyboard, mouse and other office equipment</li></ul><div><b>
Work Environment:</b></div><ul><li>
This role is based on site, primarily in an office setting but may require at times that the employee spends some time outside with exposure to the elements</li><li>
The office is an open setting which may include bright lights, constant noises and distractions</li><li>
A flexible schedule is required and hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs</li></ul><div></div><div><br>
This job title is associated with Property Manager, Apartment Manager, Business Manager, and Multi-Family Manager.</div>
Company Information:
<div>
Join RPM Living and experience exceptional benefits designed to enhance your life.</div><ul><li>
Weekly pay for all associates working onsite at an apartment community<br>
</li><li>
Comprehensive healthcare coverage available for all full-time, regular associates<br>
</li><li>
Employer-paid employee assistance, mental health, and wellness programs<br>
</li><li>
Ancillary benefits including critical illness, hospital indemnity, and accident insurance<br>
</li><li>
401(k) with robust company match<br>
</li><li>
Opportunities for professional development, career growth, and role-based learning plans<br>
</li><li>
Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)<br>
</li><li>
Paid time off plus floating holidays and volunteer days<br>
</li><li>
Discounted Perks (Costco membership, movie tickets, health &amp; wellness, entertainment &amp; travel discounts)</li></ul><p></p><div><br>
Employment with RPM Living is contingent upon successful completion of a background check as local and federal state requires. A valid driver&rsquo;s license is preferred; candidates without a license will be provided a liability waiver, as applicable</div><div></div><div><br>
RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster.</div><div></div><div><br>
RPM Living is an Equal Opportunity Employer.</div><div></div><div><br>
If you need assistance to fully participate in our application or interview process, please reach out through our website here and select &quot;Careers&quot; in the &quot;Choose a Topic&quot; dropdown menu.</div></div>

Senior Community Manager

FirstService Residential

<div><p><b>Description</b>
</p><p>Job Overview:</p><p>
As a Community Association Manager, you&rsquo;ll provide strong leadership and management direction on behalf of the Board of Directors and FirstService Residential. You'll serve as a liaison to the community, enhance communication, enforce legal compliance, and oversee operations of the association and staff management.
</p><p>This opportunity is available in the South Loop neighborhood of Chicago, Illinois.</p><p></p><p>
Your Responsibilities:
</p><ul><li>Develop recommendations for community goals and lead action plans to achieve Board objectives.</li><li>
Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.</li><li>
In partnership with the Board, create and implement the annual working budget. On a monthly basis, monitor and report on the financial position of the association.</li><li>
Ensure due diligence for the protection of client&rsquo;s funds, property, and assets against all reasonably foreseeable contingencies or losses.</li><li>
Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting with appropriate follow up.</li><li>
Maintain a level of service excellence in all interactions with residents, vendors, staff, and colleagues with knowledge and enforcement of the Community Governing Documents.</li><li>
Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Select and collaborate with external vendor partners to implement programs or improvements.</li><li>
Recruit, hire, train, and supervise all community staff in accordance with the documented management plan. Evaluate and make recommendations for efficient and effective support of the community.</li><li>
Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.</li><li>
Perform building inspection of interior and exterior of property. Maintain on-site visibility throughout common areas and facilities.
</li><li>In accordance with the Illinois Condo Act and FirstService Residential policies, comply with all codes and regulatory requirements for the property, including assessing and correcting any violations received by various regulatory agencies.</li></ul><p></p><p>
Skills &amp; Qualifications:</p><ul><li>
Active Community Association Manager license in the state of Illinois.</li><li>
Understanding of physical building management, Condominium law, financial planning, and law affecting property management.</li><li>
Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.</li><li>
Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.</li><li>
Must possess a high energy attitude and an ability to multi-task/prioritize different projects at any given time.</li><li>
Superior oral and written communication skills.
</li><li>Community management experience or equivalent professional experience in a related field strongly preferred.</li></ul><p></p><p>
Supervisory Responsibilities</p><ul><li>
Supervise management office and association staff members. Where applicable, association staff may be members of local unions.</li></ul><p><br>
</p><p></p><p>What We Offer:
</p><p>As a full-time associate, you will be eligible for full comprehensive benefits including your choice of multiple medical plans, dental, vision, life insurance, short-term and long-term disability, legal, identity theft, and pet insurance. You will also be eligible for company-paid life insurance and benefits from our employee assistance program. In addition, you will be eligible for paid time off, paid holidays, tuition reimbursement, and a 401(k) with company match.</p><p></p><p><br>
Compensation:</p><p>
 $ 95000 - $ 125000 / year</p><p></p><p>
Disclaimer Statement</p><p>
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.<br>
</p><br>
<br>
<b>Automated Employment Decision Tool (AEDT) Usage:</b> We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.<br>
<br>
<b>Job Qualifications and Characteristics Assessed:</b> The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.<br>
<br>
<b>Alternative Selection Process or Reasonable Accommodations:</b> Candidates who require an alternative selection process or a &ldquo;reasonable accommodation,&rdquo; as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com.<br>
<br>
<b>Requesting Information About the AEDT - NYC Local Law 144:</b> Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com; we will respond in accordance with Local Law 144, within 30 days.</div>

Community Association Manager

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li>
<li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li>
<li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li>
</ul><b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
</ul><b>Operations</b>
<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li>
<li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li>
<li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li>
<li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li>
<li>Has working knowledge of store systems and store equipment.</li>
<li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li>
<li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li>
<li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li>
<li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li>
<li>Prefer good computer skills.</li>
<li>Prefer the knowledge of store inventory control.</li>
<li>Prefer PTCB certification.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
An Equal Opportunity Employer, including disability/veterans.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<b>Salary Range:</b> $18.05 - $20 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Customer Service Associate

<div><ul><li>Responsible for executing, monitoring, and training inventory best practices and standard operating procedures for the entire store, including both front end and pharmacy. Supports pharmacy inventory management activities, including receiving, counting, ordering, and facilitating returns. Champions On-Shelf Availability and is responsible for receiving, counting, pricing, returns, and all in-store inventory processes. Validates and ensures accuracy of planograms.</li>
<li>Responsible for reviewing and coordinating the proper use of reports and system applications, which have an impact on the accuracy of front end and pharmacy on-hand balances and pricing.</li>
<li>Responsible for executing and maintaining front end and pharmacy asset protection techniques, and filing claims for warehouse and vendor overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods including prescription drugs.</li>
<li>In designated stores, as required, opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling and cashier responsibilities, and ensuring the floor and stock room are ready for the business day.</li>
</ul><b>Customer Experience</b>
<ul><li>Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
</ul><b>Operations</b>
<ul><li>Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.</li>
<li>Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Focuses on One Box receiving. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.</li>
<li>Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reporting any shortages or damaged product.</li>
<li>Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call-ins, and vendor returns before expiration, completes scan outs/ scan outs returns on all subscribed departments including vendor/ DSD departments and pharmacy scan outs.</li>
<li>Under the supervision of the pharmacist-in-charge,completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non-controlled, and damaged salvage returns. Facilitates excess inventory returns or interstore pharmacy transfers where applicable for non-returnable ABC overstock. Verifies posting of all pharmacy/ prescription claims.</li>
<li>Completes execution of all pricing activities including price changes, markdowns, and markdowns deletes. Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.</li>
<li>Responsible for supporting front end and pharmacy ordering by ordering expense items. Monitors pharmacy manual orders to identify excess orders. Maintains consigned inventory and orders as required.</li>
<li>Ensures all designated pull &amp; quarantine item on-hands are updated and placed in the designated holding area.</li>
<li>Maintains accurate inventory counts. Maintains the accuracy of on-hand quantities including but not limited to basic departments, stockroom, overstock locations.</li>
<li>Under the supervision of the pharmacist-in-charge, maintains accurate inventory counts and accuracy of on-hand quantities in pharmacy and completes pharmacy smart counts.</li>
<li>Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Assists in the maintenance of inventory records, including receiving and posting of all products (in the front-end)) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.</li>
<li>Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third party team on the day of inventory.</li>
<li>Supports keeping all counters and shelves clean and well merchandised.</li>
<li>Knowledgeable of all store systems and equipment.</li>
<li>Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and, package returns at Walgreens. Supports execution of Pickup Program.</li>
<li>In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point-of-sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes any additional activities and other tasks as assigned.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Attends company-based trainings for continuous development and completes all e-learning modules including safety training requirements.</li>
<li>Obtains and maintains a valid pharmacy license/certification as required by the state.</li>
</ul><b>Communications</b>
<ul><li>Serves as a liaison between management and non-management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.</li><br>
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<b>Basic Qualifications</b>
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<ul><li>Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).</li>
<li>Must be fluent in reading, writing, and speaking English (except in Puerto Rico).</li>
<li>Must have a willingness to work a flexible schedule, including evening and weekend hours.</li>
<li>Demonstrated attention to detail and ability to multi task and manage execution.</li>
<li>Experience in identifying operational issues and recommending and implementing strategies to resolve problems.</li><br>
</ul><br>
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<b>Preferred Qualifications</b>
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<ul><li>Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.</li>
<li>Prefer to have prior work experience with Walgreens, with an evaluation on file.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
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<b>An Equal Opportunity Employer, including disability/veterans.</b>
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The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
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<b>Salary Range:</b> $19 - $22 / Hourly</div>

Inventory Specialist

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