associate manager inland marine and cargo claims

product manager

assistant service manager Jobs in Atlanta

assistant service manager

associate manager inland marine and cargo claims Jobs in Atlanta

case manager

claims adjuster - trucking (apd) Jobs in Atlanta

claims adjuster - trucking (apd)

claims manager

The Home Depot

<div>
 Req170496
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  Position Purpose
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 Responsible for defining, implementing, and managing internal claims programs (self-administration) to control quality and costs associated with general liability claims (e.g. customer bodily injury and property damage). This position ensures the company&rsquo;s claims are handled internally in compliance with industry best practices and company policies, without reliance on a third-party administrator.
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  Key Responsibilities
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   25% Claims Handling Standards - Develops and enforces claims handling standards and best practices and oversees quality assurance programs (e.g. file reviews and audits) to ensure adherence to those standards. Drives continuous improvement in claims processes and outcomes under the self-administration model.
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   30% Claims Operations Management - Leads the day-to-day operations of a multi-line general liability claims unit, ensuring consistent application of departmental standards, policies, and procedures. Oversees claim intake, investigation, and resolution processes to maintain efficiency and compliance with service and quality benchmarks. Drives cost containment initiatives, including management of allocated expenses on claims. Monitors loss costs and implement strategies to reduce average claim costs while maintaining fairness and compliance (such as early resolution programs, subrogation efforts, etc.).
  </li>
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   10% Settlement Authority Oversight - Assumes oversight for all claim settlements and reserve decisions within designated authority levels &ndash; reviewing and approving settlements in accordance with company guidelines. Reviews written settlement evaluations and escalates to the appropriate approval level in the organization when required.
  </li>
  <li>
   10% Stakeholder Communication - Establishes clear interface guidelines and communication channels among all parties involved in claims, including the internal claims team (examiners/adjusters), store management, associates, and the Legal department. Regularly communicates claim status and trends to senior management and other stakeholders.
  </li>
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   25% Team Leadership - Manages and develops the in-house claims staff. Responsible for the selection, training, performance appraisal, and professional development of direct reports. Fosters a high-performance team culture and provides coaching and guidance to ensure adjusters meet regulatory requirements and company performance standards.
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  Direct Manager/Direct Reports
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   This Position typically reports to Senior Claims Manager.
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   This Position may have direct reports.
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  Travel Requirements
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   Typically requires overnight travel 5% to 20% of the time.
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  Physical Requirements
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   Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions, there may be a need to move or lift light articles.
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  Working Conditions
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   Located in a comfortable indoor area; any unpleasant conditions would be infrequent and not objectionable.
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  Minimum Qualifications
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   Must be eighteen years of age or older.
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   Must be legally permitted to work in the United States.
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   Demonstrated supervisory and team management experience in the insurance claims field, with ability to mentor adjusters and implement efficient claims handling processes. Strong leadership abilities evidenced by building effective teams and improving workflow.
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  Preferred Qualifications
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   Industry Knowledge: In-depth knowledge of casualty claims best practices, legal compliance (fair claims practices, state regulations), and claims quality control techniques (e.g. file audit and review programs). Capable of establishing and upholding rigorous standards for internal claims operation.
  </li>
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   Analytical &amp; Communication Skills: Excellent analytical and critical thinking skills to evaluate claim information and make sound decisions quickly. Effective negotiation and communication skills, enabling successful settlement negotiations and collaboration with internal and external stakeholders (customers, attorneys, insurers).
  </li>
  <li>
   Bachelor&rsquo;s degree in risk management, Insurance, Business, or related field preferred (or equivalent industry experience).
  </li>
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   Professional development in insurance claims or risk management (e.g. industry certifications) is a plus.
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  </li>
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  Minimum Education
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   The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
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  Preferred Education
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   The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
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  Minimum Years Of Work Experience
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   8
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  Preferred Years Of Work Experience
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   10
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  Minimum Leadership Experience
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   3+ years of previous leadership experience
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  Preferred Leadership Experience
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   5+ years of previous leadership experience
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  Certifications
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   Insurance licensing as required by state
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  Competencies
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   Decision Quality
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   Collaborates
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   Drives Engagement
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   Ensures Accountability
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   Plans and Aligns
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   Communicates Effectively
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   Customer Focus
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   Develops Talent
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   Drives Results
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   Manages Conflict
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</div>


Manager - Claims

Fifth Group Restaurants

<div><div><b>HR Risk &amp; Employee Relations Manager</b></div>
<div><br>
<b>Fifth Group Restaurants</b> and <b>Bold Catering &amp; Design</b> are seeking a <b>part-time HR Risk &amp; Employee Relations Manager </b>to support employee relations, claims management, contract administration, and coordination with outside counsel. This role is ideal for an experienced HR manager or employee relations professional looking for flexible work with meaningful responsibility. This is a hands-on role for someone who is highly organized, detail-oriented, and comfortable managing sensitive matters involving claims, investigations, contracts, and employment-related risk. This is not a traditional recruiting/payroll/benefits HR role.</div>
<div></div><div><b>Schedule</b><br>
15&ndash;20 hours per week. Flexible schedule with some daytime availability for meetings, hearings, and urgent matters<br>
<b>Part-time</b> role reporting directly to the CEO/Owner</div>
<div></div><div><b>Compensation:</b> Starting at $30/hour, commensurate with experience</div>
<div><br>
<b>Key Responsibilities</b></div>
<ul><li>Manage unemployment, workers&rsquo; compensation, general liability, property damage, auto, cyber, and guest incident claims, including reporting, follow-up, hearings, appeals, and return-to-work coordination.</li>
<li>Partner with leadership, managers, brokers, adjusters, third-party administrators, and outside counsel on claims, investigations, and employment-related matters.</li>
<li>Review, organize, and track contracts, leases, notices, and key deadlines, including renewals, option dates, commencement dates, and other critical terms.</li>
<li>Conduct or support employee relations investigations, document findings, maintain confidential records, and assist with EEOC matters and mediations.</li>
<li>Prepare reports, draft routine agreements and notices, and ensure accurate documentation and follow-through on sensitive matters.</li>
</ul><div><b>Qualifications</b></div>
<ul><li>5&ndash;7+ years of experience in HR, employee relations, claims management, risk management, contract administration, or a related field.</li>
<li>Experience handling sensitive workplace issues, investigations, unemployment claims, workers&rsquo; compensation, or similar risk-related matters.</li>
<li>Strong organizational, written communication, and project management skills with close attention to detail.</li>
<li>Ability to work independently, manage confidential information, and collaborate effectively with senior leadership and operational managers.</li>
</ul><div><div><b>Physical Requirements</b></div>
<ul><li>Frequent standing and walking</li>
<li>Prolonged periods sitting and working on office machinery</li>
<li>Frequent, continual, intermittent flexing and rotation of the spine, elbows and wrists</li>
<li>Must be able to lift up to 15 lbs on an occasional basis</li>
<li>Constant talking, expressing or exchanging ideas by means of spoken words and in the process of communicating with employees and possibly guests.</li>
<li>Constant use of POS/Computer systems</li>
</ul></div><div><b>Preferred Background</b></div>
<ul><li>Experience in restaurants, hospitality, catering, retail, or other multi-location businesses.</li>
<li>Familiarity with lease administration, contract review, and employment-related documentation.</li>
<li>Experience working with outside counsel, insurance brokers, carriers, or third-party administrators.</li>
</ul><div><b>FULL-TIME/PART-TIME </b>Part-time<br>
<b>EOE STATEMENT</b> We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</div></div>

Risk, Claims & Employee Relations Manager - Part-time

Crawford & Company

<div><div><p><b>Lead Excellence in Water Mitigation Reviews &ndash; Manage, Mentor, and Make an Impact!</b></p>
<p><b>Position:</b> Team Manager &ndash; Water Mitigation Review Services<br>
<b>Location:</b> Atlanta, GA<br>
<b>Work Setup:</b> Remote (No Driving Role)</p>
<div><b>What We&rsquo;re Looking For</b><br>
 Bachelor&rsquo;s degree preferred <b>or</b> 2+ years of experience in <b>construction water mitigation</b><br>
️ 5+ years of experience in <b>restoration or water mitigation construction</b><br>
<ul><li>Prior <b>property claims</b> experience is a plus</li></ul>
 <b>IICRC Certifications required / preferred:</b><br>
<ul><li>WRT / ASD</li><li>CDS (Commercial Drying Specialist)</li><li>AMRT (Applied Microbial Remediation Technician)</li></ul></div>
</div><ul>
<li>Establishes and communicates performance standards and objectives and conducts performance appraisals. Administers corrective action with regards to any performance deficiencies in line with human resource policies and procedures. Recommends/approves salary adjustments, promotions, transfers and dismissals. Administers all company human resource policies and procedures, communicates to staff, and ensures compliance. Counsels team members on educational and job opportunities which will enhance their career development; keeps staff informed of current trends, changes or new developments in the department and company with periodic meetings.</li>
<li>Reviews, analyzes, and assigns losses to the appropriate claim examiner with directives. Ensures workloads are balanced and in line with defined staffing models. Makes recommendations to improve productivity and ensure timely closures.</li>
<li>Reviews files daily to provide instruction for further requirements needed based on best practice standards. Assists with reserve recommendations and approvals. Coaches personnel on investigations, damage/medical evaluations, trains on reserving evaluations and settlement techniques. Ensures staff adheres to both internal and external compliance standards and protocols for large loss reporting guidelines. Attends and prepares staff for claim reviews with accounts, carriers and brokers.</li>
<li>Keeps Assistant Vice President of Claims informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority and expertise to Vice President of Claims for direction. Performs other related work as required or requested.</li>
<li>Works within the Risk Tech Claim System and all ancillary systems. Organizes workflows of the Risk Tech Claim System and all ancillary systems to provide maximum productivity. May assist in the training of new and existing staff in the operation and use of the Risk Tech claim system and other various systems.</li>
</ul><ul><li>Bachelor's degree or equivalent experience required</li>
<li>Five or more years of progressive experience as a Claim Examiner, or the equivalent, demonstrating the technical expertise to handle the most complex cases with a high degree of judgment and discretion.</li>
<li>Previous supervisory experience desirable</li>
<li>Excellent verbal and written communication skills.</li>
<li>Analytical ability.</li>
<li>Good mathematical aptitude.</li>
<li>Good organizational and interpersonal skills.</li>
<li>Ability to effectively manage, supervise, and develop employees.</li>
<li>Thorough knowledge of services being delivered by branch office.</li>
<li>In-depth knowledge of insurance coverages, practices and negotiating skills.</li>
<li>Familiarity with legal, medical and technical disciplines.</li>
<li>Industry designations preferred but not required (IIA, AIC, AEI and/or CPCU)</li>
<li>Where applicable, has passed state licensing requirements for line(s) of insurance handled.</li>
<li>Settlement Authority: As noted in internal, client and or carrier guidelines.</li>
</ul>
<p>#LI_JC3 #Remote</p></div>

Team Manager - Water Mitigation Review Services

<div></div><div><div><b>Primary Details</b></div>
Time Type: Full time<div></div>
Worker Type: Employee<div></div><div><b>
Associate Manager Inland Marine and Cargo Claims</b></div><div></div><ul><li><div>
Location: USA &ndash;Atlanta, GA</div></li><li><div>
Work Arrangement: Hybrid</div></li><li><div>
The salary range for this role is: $ 101,000-151,000</div></li></ul><div></div><div><b>
The Opportunity</b></div><div></div><div>
The purpose of this role is to oversee the daily operations of the claims unit, offering guidance to the team on claims management, policy adherence, and maintaining high-quality standards. This role involves coaching and mentoring Technical Claims Specialists and providing technical guidance on complex and high-value claims to ensure effective team performance.</div><div></div><div><b>
Responsibilities:</b></div><ul><li>
Initiate new ideas and concepts to support business plan development.</li><li>
Supervise the management and settlement of all claims with the team.</li><li>
Ensure compliance with statutory and corporate service standards.</li><li>
Maintain good client relationships and respond to critical issues effectively.</li><li>
Provide technical expertise and mentoring for team development.</li><li>
Monitor compliance with industry guidelines and policies.</li><li>
Develop and implement processes for compliance with regulations.</li><li>
Review and settle problematic cases, authorise payments, and handle complaints.</li><li>
Plan, manage, and review employee performance.</li><li>
Continuous business improvement for cost efficiencies and quality service.</li></ul><div></div><div><b>
Work Experience:</b></div><div></div><div>
Preferred Work Experience includes:</div><ul><li>
Significant experience in the insurance industry with general insurance knowledge, project and/or process management experience.</li><li>
Relevant working experience with some in a supervisory role and/or a proven capability to perform the job.</li><li>
Some experience in a similar role.</li><li>
Experience with insurance background is an advantage.</li><li>
Customer service and end-to-end interaction management experience.</li></ul><div></div><div><b>
Qualifications:</b></div><div></div><div>
Necessary Qualifications include:</div><ul><li>
Tertiary Degree or equivalent combination of education and work experience.</li></ul><div></div><div><b>
Compensation Package: </b>The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate&rsquo;s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE&rsquo;s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.</div><div></div><div><b>
QBE Benefits: </b>We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:</div><ul><li><div><b>
Hybrid Working</b> &ndash; a mix of working from home and in the office</div></li></ul><ul><li><div><b>
22 weeks</b> of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis</div></li></ul><ul><li><div><b>
Competitive 401(k)</b> program with company match up to 8%</div></li></ul><ul><li><div><b>
Well-being program </b>including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice</div></li></ul><ul><li><div><b>
Tuition Reimbursement</b> for professional certifications, and continuing education</div></li></ul><ul><li><div><b>
Employee Network and Community &ndash; </b>QBE actively supports six Employee Networks, and many <b>ways to</b> <b>give back to your community</b></div></li></ul><div></div><div>
To learn more, click here: <div>Benefits | QBE US</div><b>.</b></div><div></div><div><b>
Why QBE? What if you could have a positive impact &ndash; at work and in the world?</b></div><div>
At QBE, we&rsquo;re enabling a more resilient future &ndash; for our customers, communities, environment, and for our people. We&rsquo;re building momentum to achieve something significant and know our people are at the center of our success.</div><div>
Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you&rsquo;ll get to spend every day working with people who are passionate, talented and kind. And our international scale means we&rsquo;re big enough for your ambitions, yet small enough for you to make a real impact.</div><div>
Join us now, so you can be part of our success &ndash; and we can be part of yours!</div><div><div>
https://www.linkedin.com/company/qbe-north-america/</div></div><div></div><div><br>
QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.</div><div></div><div><b><br>
Equal Employment Opportunity:</b></div><div>
QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.</div><div></div><div>
This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States on a full-time basis without the need for current or future sponsorship.</div><div></div><div><div><br>
Supplementary information</div></div><div></div><div><b>
Global Disclaimer:</b></div><div></div><div>
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee&rsquo;s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.</div><div></div><div><b>
US Only Disclaimer:</b></div><div></div><div>
To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.</div><div></div><div><b>
US Only - Travel Frequency:</b></div><div></div><div>
Infrequent (approximately 1-4 trips annually)</div><div></div><div><b>
US Only - Physical Demands:</b></div><div></div><div>
General office jobs: Work is generally performed in an office environment in which there is not substantial exposure to adverse environmental conditions. Must have the ability to remain in a stationary position for extended periods of time. Must be able to operate basic office equipment including telephone, headset and computer. Incumbent must be able to lift basic office equipment up to 20 lbs.</div><div></div><div><b>
Skills:</b></div>
Adaptability, Business Process Improvements, Claims Administration, Claims Settlement, Commercial Acumen, Conflict Resolution, Critical Thinking, Customer Value Management, Intentional collaboration, Managing performance, Mentorship, Personal Initiative, Regulatory Compliance, Risk Management, Team Development<div></div><div>
How to Apply:</div><div>
To submit your application, click &quot;Apply&quot; and follow the step by step process.</div><div></div><div>
Equal Employment Opportunity:</div><div>
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.</div></div>

Associate Manager Inland Marine and Cargo Claims

Gallagher

<div><b>Introduction</b><br>
<div>
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it&rsquo;s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people&rsquo;s lives. It takes empathy, precision, and a strong sense of partnership&mdash;and that&rsquo;s exactly what you&rsquo;ll find here. We&rsquo;re a team of fast-paced fixers, empathetic experts, and outcomes drivers &mdash; people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you&rsquo;ll play a vital role in helping businesses and individuals move forward with confidence. Here, you&rsquo;ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you&rsquo;re here, you&rsquo;re part of something bigger. You&rsquo;re part of a team that shows up, stands together, and leads with purpose.
</div><br>
<b>Overview</b><br>
<ul><li><b>
Jurisdictions: </b>NC, SC, GA</li><li><b>
Licenses:</b> Must have state license or reciprocal.</li><li><b>
Location: </b>This role is fully remote work.</li></ul>
<br>
<b>How you'll make an impact</b><br>
<ul><li>
Apply claims management experience to execute decision-making to analyze claims exposure, plan the proper course of action, and appropriately resolve claims.</li><li>
Interact extensively with various parties involved in the claim process to ensure effective communication and resolution.</li><li>
Provide exceptional customer service to our claimants on behalf of our clients exhibiting empathy through each step of the claims process</li><li>
Handle claims consistent with clients' and corporate policies, procedures, and standard methodologies in accordance with statutory, regulatory, and ethics requirements.</li><li>
Document and communicate claim activity timely and efficiently, supporting the outcome of the claim file.</li></ul>
<br>
<b>About You</b><div><b><br>
Ideal candidates for this position will have:
</b><br>
<ul><li><b>Claims Background: </b>Minimum 3 years of experience adjusting a workers compensation desk, including lost time/indemnity and litigation.</li><li><b>Jurisdictional Experience:</b> NC, SC, GA</li><li><b>Active Adjusters' licenses</b>: Must have state license or reciprocal.</li></ul>
As a key member of our experienced Claims Adjuster team, you will:</div><br>
<p></p><ul><li>
Investigate, evaluate, and resolve complex workers compensation claims applying your analytical skills to make informed decisions and bring claims to resolution.</li><li>
Work in partnership with our clients to deliver innovative solutions and enhance the claims management process.</li><li>
Think critically, solve problems, plan, and prioritize tasks to optimally serve clients and claimants.</li></ul><p></p><div><b><br>
REQUIRED QUALIFICATIONS:</b><br>
<br>
<ul><li>High School Diploma.</li><li>Minimum of 3 years related claims experience.</li><li>Appropriately licensed and/or certified in all states in which claims are being handled.</li><li>Knowledge of accepted industry standards and practices.</li><li>Computer experience with related claims and business software.</li></ul></div><div><b><br>
DESIRED:</b><br>
<ul><li>Bachelor's Degree</li></ul></div><p></p><p><br>
#LI-Remote</p><p>
#LI-AB2</p><br>
<br>
<b>Compensation and benefits</b><p><br>
We offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
</p><p>Below are the <b>minimum core benefits</b> you&rsquo;ll get, depending on your job level these benefits may improve:
</p><ul><li>Medical/dental/vision plans, which start from day one!</li><li>
Life and accident insurance</li><li>
401(K) and Roth options</li><li>
Tax-advantaged accounts (HSA, FSA)</li><li>
Educational expense reimbursement</li><li>
Paid parental leave</li></ul><div><b>
Other benefits include:</b></div><ul><li>
Digital mental health services (Talkspace)</li><li>
Flexible work hours (availability varies by office and job function)</li><li>
Training programs</li><li>
Gallagher Thrive program &ndash; elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing</li><li>
Charitable matching gift program</li><li>
And more...</li></ul><div><i>
**The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.</i></div><div></div><div><b><br>
We value inclusion and diversity</b></div><p>
Click Here to review our U.S. Eligibility Requirements</p><p>
Inclusion and diversity (I&amp;D) is a core part of our business, and it&rsquo;s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.
</p><p>Gallagher embraces our employees&rsquo; diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.</p><p>
Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as &ldquo;protected characteristics&rdquo;) by applicable federal, state, or local laws.
</p><p>Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.</p></div>

Senior Claims Adjuster Workers Compensation - GA, SC, NC

<div><p><b>Position Purpose:</b></p><p>
Support Home Depot&rsquo;s Risk Management Department, with a special emphasis on managing existing captive programs, overseeing program performance, supporting internal stakeholders, and assisting with all aspects of captive oversight consistent with the Risk Management philosophy.</p><p></p><p>
As an integral part of the Risk Management team, the Manager will oversee analysis of retained risk exposures within the captive to ensure the risk profile of the captive aligns with the department philosophy. The Manager's oversight of the programs will include monitoring claims activity insured by the captive, financial oversight, program analysis, and management of complex data sets.</p><p></p><p>
The incumbent will assist with insurance renewals, including the collection and validation of exposure data, completion of renewal applications, and regulatory/audit documentation, as well as leading semi-annual actuarial review process of validating accuracy of loss data and coordinating with involved parties.</p><p></p><p>
Ideal candidates will be well-versed in developing presentation materials for leadership surrounding new projects, insurance coverage, and conveying complex data in a digestible manner by specified deadlines and be comfortable assisting with traditional risk finance organizational tasks supporting various Home Depot operations units.</p><p><b>
Key Responsibilities:</b></p><ul><li>
Ensures placement and administration of insurance and surety bond programs including retention analyses, coverage negotiations and policy/certificate maintenance; primary liaison with insurance brokers and insurance carriers.</li><li>
Provides proper control of administration of self insurance programs including annual review of cost effectiveness; ensures all associated government reporting obligations are met as prescribed by law or regulation.</li><li>
Evaluates risk levels of various agreements and other contracts entered into by the company with specific focus on insurance and risk transfer provisions. Provides feedback and suggestions to Legal and outside counsel.</li><li>
Implements appropriate processes for review of loss data to develop actuarial loss reserves for workers' compensation, Texas non-subscriber, automobile liability and general liability.</li><li>
Develops corporate insurance program and evaluates the incorporated levels of risk transfer and risk retention based on overall company strategies and risk appetite.</li><li>
Develops and implements policies and procedures for the effective management of the risk information system; acts as liaison with the risk management information system vendor. Oversees production of monthly field reports as well as ad hoc reports.</li><li>
Manage certificate of insurance tracking program for vendors, installers, and others with contractual obligations for providing certificates of insurance.</li><li>
Selects, develops, motivates and evaluates subordinate associates and vendor partners in a manner which ensures that the department is operating at its most effective abilities and in compliance with known company policies and procedures.</li></ul><p><b><br>
Direct Manager/Direct Reports:</b></p><ul><li>
Typically reports to Sr. Manager - Risk Management</li><li>
No direct responsibility for supervising others.</li></ul><p><b><br>
Travel Requirements:</b></p><ul><li>
Typically requires overnight travel less than 10% of the time.</li></ul><p><b><br>
Physical Requirements:</b></p><ul><li>
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.</li></ul><p><b><br>
Working Conditions:</b></p><ul><li>
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.</li></ul><p><b><br>
Minimum Qualifications:</b></p><ul><li>
Must be eighteen years of age or older.</li><li>
Must be legally permitted to work in the United States.</li></ul><p><b><br>
Preferred Qualifications:</b></p><ul><li>
MBA with focus of study in Risk Management</li><li>
CPCU, ARM or equivalent professional designations</li><li>
Work experience in corporate risk management department, insurance broker or insurance carrier.</li></ul><p><b><br>
Minimum Education:</b></p><ul><li>
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.</li></ul><p><b><br>
Preferred Education:</b></p><ul><li>
No additional education</li></ul><p><b><br>
Minimum Years of Work Experience:</b></p><ul><li>
8</li></ul><p><b><br>
Preferred Years of Work Experience:</b></p><ul><li>
No additional years of experience</li></ul><p><b><br>
Minimum Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Preferred Leadership Experience:</b></p><ul><li>
None</li></ul><p><b><br>
Certifications:</b></p><ul><li>
None</li></ul><p><b><br>
Competencies:</b></p><ul><li>
Intimate knowledge of insurance contracts and other risk transfer vehicles.</li><li>
Understanding of financial/accounting principles.</li><li>
Ability to manage and control outside vendor partners.</li><li>
Working knowledge of risk and claims management information systems.</li><li>
Strong analytical and critical thinking abilities with negotiating skills.</li></ul></div><p></p>

Manager, Risk Management - Captive

Reserv

<div><p><b>About Reserv</b></p><p>
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.</p><p>
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can&rsquo;t wait to meet you.</p><p></p><p><b><br>
About the role</b></p><p></p><p><br>
We are seeking a highly organized and customer-focused Transportation Physical Damage Claims Adjuster to join our team.</p><p>
You will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering exceptional customer service!</p><p><br>
If you bring strong analytical skills, excellent communication, and a passion for exceptional customer service to quickly achieve optimal claim results&mdash;we want to hear from you!</p><p></p><p><b><br>
Who you are</b></p><ul><li>
Excited about building a tech-driven claims organization</li><li>
Passionate about the customer experience</li><li>
You're empathetic and patient with everyone you interact with</li><li>
Driven by a sense of urgency (without working around the clock)</li><li>
Creative in finding the right resolution that serves the insured's best interest</li><li>
You're comfortable with conflict&mdash;see it as conversational, not adversarial</li><li>
Curious about the whole story so you can make the right decisions early</li><li>
Anti-status quo&mdash;you don't just wish things were different, you make them different</li><li>
A strong communicator</li><li>
You have a sense of humor (claims are hard enough as it is!)</li></ul><p><b><br>
What you'll do</b></p><ul><li>
You'll provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests</li><li>
Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action</li><li>
You'll manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim</li><li>
Coordinate the repair of damaged vehicles and assist with rental reimbursement</li><li>
Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss</li><li>
You'll ensure compliance with specific state regulations, policy provisions, and standard operating procedures</li><li>
Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority</li><li>
Provide input for continuous development of claims guidelines, best practices, and process improvements</li><li>
You'll oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim</li><li>
Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications</li></ul><p></p><p><b><br>
Qualifications</b></p><ul><li>
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)</li><li>
Minimum of <b>3-5 years</b> of experience on transportation claims, dealing with Third-Party PD/Total Loss</li><li>
Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license</li><li>
You're willing to obtain all licenses within 60 days, including completing any state required testing</li><li>
Knowledge of state regulations, policy provisions, and standard operating procedures</li><li>
Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures</li><li>
Curious and motivated by problem solving and questioning the status quo</li><li>
Desire to engage in learning opportunities and continuous professional development</li></ul><p></p><p><b><br>
Benefits</b></p><ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy after 8 months of continuous work</li><li>
Work from anywhere to facilitate your work life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</li></ul><p></p><p><b><br>
Additionally, we will</b></p><ul><li>
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role</li><li>
Work toward reducing and eliminating all the administrative work from an adjuster role</li><li>
Foster a culture of empathy, transparency, and empowerment in a remote-first environment</li></ul><p><br>
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</p></div><p></p>

Transportation Claims Resolution Specialist: APD

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