bilingual customer service representative

case manager

call center representative Jobs in Houston

call center representative

customer service representative Jobs in Houston

customer service representative

bilingual call center representative Jobs in Houston

bilingual call center representative

bilingual customer service representative Jobs in Houston

client service representative

Advanced Pharmacy Solutions

<div><p>Great new Career Opportunity in Long-Term Care Pharmacy!</p><br>
<p></p>
<p>
Now Hiring - <b>Customer Support Representative - [2040 West Sam Houston Parkway North 77043]</b></p><br>
<p></p>
<p><b>
Hours: 6am - pm OR 5am - 5pm</b></p><br>
<p></p>
<p>
The <b>Customer Support Representative</b> will be responsible for, but not limited to:</p>
<div>
<ul><li>Opening, updating, and resolving support tickets using PassPort Alert Management System (PPAMS), as well as triaging and resolution of support request made via phone and email.</li></ul>
<ul><li>High volume technical inbound/outbound call center environment providing end user phone support in troubleshooting software and hardware problems, connectivity issues at an escalated pace.</li></ul>
<ul><li>Real time monitoring of automated dispensing machine to ensure service is not interrupted.</li></ul>
<ul><li>Utilize remote desktop software along with end user to resolve issues using documented solutions.</li></ul>
<ul><li>Strict adherence to critical time escalation of service interruptions and unresolved issues with the automated dispensing machine.</li></ul>
<ul><li>Serve as first line support and provide problem resolution to the customer.</li></ul>
<ul><li>Utilize remote camera tools to perform routine monitoring and assistance in troubleshooting to the customer.</li></ul>
<ul><li>Properly triage calls and determine routing based on the nature of the call.</li></ul>
<ul><li>Efficiently and professionally maintain a high level of customer satisfaction and timely resolution to customer service issues.</li></ul>
<ul><li>Initiate immediate escalation to customer regarding PassPort related failures. Escalation consists of 3 calls within 60 minutes.</li></ul>
<ul><li>Enter service calls in tracking software, page service calls in tracking software and dispatch Service Technicians using BancTec, Burroughs, and Dispatch Direct software tools.</li></ul>
<ul><li>Initiate escalation as appropriate to ensure management awareness and timely resolution of issues according to departmental policy and procedures.</li></ul>
<ul><li>Make outbound calls to the customer to ensure PassPort process patient medication timely.</li></ul>
<ul><li>Make outbound calls to the customer to clear lockouts and Totes every 2 hours until the issue is resolved.</li></ul>
<ul><li>Mandatory to complete all Incoming and Outgoing Call Attached Data (CAD) initiated by the MIXIE phone system software.</li></ul>
</div>
<p><b>Education:</b></p>
<p>
GED/Diploma, some college</p><br>
<p></p>
<p><b>
Professional Experience:</b></p>
<ul>
<li>3-5 years of related experience/training in a technical inbound/outbound call center environment</li>
<li>Knowledge of DocuTrack, Framework, MXIE, Zultys, Microsoft Applications, Web Cameras, Remote-In tools (net Support), Citrix, printers and faxes</li>
<li>Extensive phone support of end user with various operating systems and software</li>
<li>Must have excellent communication skills, abiility to multi-task, and high attention to detail</li>
</ul>
<p><b>Partners Pharmacy -</b> Our mission is to define excellence within the health care community. We are dedicated to inspiring people to live better lives through innovative health and wellness programs, products and services. We treat residents, their families and each other with respect, dignity and compassion. Through a collaborative and consultative approach, we strive to provide a framework of strength and stability for our patients, families and associates. We work to maintain the highest standards of care and service for our patients, families and valued employees.</p>
<p>We are proud to Offer:</p>
<ul><li>Competitive Salaries</li>
<li>Comprehensive Healthcare Benefits</li>
<li>401(k) Retirement Plan</li>
<li>Paid Time Off</li>
<li>Opportunities to advance and grow your career</li>
<li>And More!</li>
</ul><p>If working with people who are dedicated, compassionate, and concerned about their patients is essential to you, then you'll appreciate being a part of our team. We've built a strong reputation on the outstanding level of care that we provide.</p>
<p>Partners Pharmacy is an Equal Opportunity Employer</p>
<p>EEO/AA/M/F/DV</p></div>

Customer Support Representative - CS

D. Cutters Intl

<p><b>About us</b></p><p>We are an internationally recognized luxury retail/wholesale company seeking a polished and dependable Receptionist / Administrative Assistant to serve as the first point of contact for our clients.</p><p>This is a front-facing role in a high-end showroom, ideal for someone who presents professionally, communicates clearly, and takes pride in delivering an exceptional client experience. If you are organized, reliable, and looking for long-term growth in a professional environment, we&rsquo;d love to meet you.</p><p>What You&rsquo;ll Do</p><ul><li>Greet and assist clients, creating a welcoming and professional showroom experience</li><li>Answer and direct phone calls and general inquiries</li><li>Maintain a clean, organized, and client-ready front desk and showroom</li><li>Support executives and team members with basic administrative tasks</li><li>Handle incoming/outgoing mail and deliveries</li><li>Maintain filing systems and accurate records</li><li>Monitor and restock office/showroom supplies</li><li>Help ensure smooth daily operations and adherence to office procedures</li></ul><p>What We&rsquo;re Looking For</p><ul><li>2+ years of receptionist, customer service, or administrative experience</li><li>Professional appearance and business casual presentation appropriate for a luxury environment</li><li>Strong communication and interpersonal skills</li><li>Highly organized with strong attention to detail</li><li>Dependable, punctual, and able to multitask</li><li>Comfortable working both independently and as part of a team</li><li>Basic computer skills (Microsoft Office); CRM experience is a plus but not required</li></ul><p>Application Requirement (Strongly Encouraged)</p><p>To stand out, <b>we strongly encourage applicants to submit a short video (30&ndash;60 seconds) </b>introducing themselves.</p><p>In your video, please briefly:</p><ul><li>Introduce yourself</li><li>Share your relevant experience</li><li>Demonstrate your communication style and professionalism</li></ul><p>This helps us better understand your personality and client-facing presence, which is important for this role.</p><p>Growth Opportunity</p><p>This role is primarily receptionist-focused, with the opportunity to grow into a broader administrative or operations support position over time.</p><p>Job Type: Full-time</p><p>Pay: $15.00 - $19.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee discount</li><li>Health insurance</li><li>Professional development assistance</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Must be willing to work on Saturday</li></ul><p>Education:</p><ul><li>High school or equivalent (Preferred)</li></ul><p>Experience:</p><ul><li>Administrative: 2 years (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Houston, TX 77027 (Preferred)</li></ul><p>Work Location: In person</p>

Receptionist/Administrative Assistant

Southend Pharmacy

<div><p><b>Company Overview</b></p><div><b><br>
About Southend Pharmacy</b><br>
Southend Pharmacy is a modern 503A compounding pharmacy built on clinical precision, operational clarity, and a human-first approach. Licensed in 35+ states and focused on longevity-aligned therapeutics, we support providers and their patients with precision in compounding and transparent processes. Southend Pharmacy operates at the intersection of innovation, ambition, and clinical excellence&mdash;blending precision, clarity, and compassionate support to help providers deliver patient-centered, clinically guided care across every step of the treatment journey.</div><h3 class="jobSectionHeader"><b>
Job Summary</b></h3><p>
The <b>Customer Service Representative</b> will be the primary point of contact for our customers, proactively ensuring they receive exceptional service and support. This role is also key in gathering valuable feedback to enhance our pharmacy offerings and overall customer experience. You'll play a vital role in providing friendly, efficient, and accurate assistance to all who interact with Southend Pharmacy.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><p><b>
Serve as the primary point of contact</b> for customers, building strong relationships and proactively understanding their needs to offer tailored solutions</p></li><li><div><b>
Respond promptly and professionally</b> to all customer inquiries, <b>medication orders</b>, and requests via phone, email, and digital channels</div></li><li><div><b>
Accurately process</b> customer information, <b>prescriptions</b>, and insurance details to ensure efficient and timely order fulfillment</div></li><li><div><b>
Collaborate closely</b> with the pharmacy team to coordinate medication orders, shipments, and other essential customer services</div></li><li><div><b>
Maintain meticulous records and documentation</b> to support robust customer relationships and ensure full <b>regulatory compliance</b></div></li><li><div><b>
Identify and suggest opportunities</b> to enhance the customer experience and improve operational processes to the management team</div></li><li><div><b>
Uphold the highest standards</b> of customer service, <b>patient privacy</b>, and confidentiality at all times</div></li><li><p>
Responsible for performing other duties as assigned and required to support departmental and organizational goals</p></li></ul><p><b>
What We Require</b></p><ul><li><p>
Ability and willingness to work <b>onsite five (5) days per week</b> at our office located at <b>4802 N. Sam Houston Pkwy W. (Beltway 8 &amp; Bammel N. Houston), Houston, Texas</b>.</p></li><li><div>
Proficiency in using computer systems, electronic health records, and other relevant software</div></li><li><div>
Excellent communication and interpersonal skills, with the ability to interact effectively with diverse customer groups</div></li><li><div>
Strong problem-solving and critical thinking abilities to adeptly handle a variety of situations</div></li><li><p>
A commitment to continuous learning and a passion for delivering exceptional service to our customers</p></li></ul><p><b>
Preferred Requirements</b></p><ul><li><p>
Bilingual language skills (e.g., English and Spanish) are a significant plus</p></li><li><div>
Prior experience in a pharmacy or healthcare customer service environment</div></li><li><div>
Prior experience working in a <b>high-volume call center or customer support environment</b> with in-office collaboration and team-based operations</div></li><li><div>
Working knowledge of <b>Google Workspace</b> (Docs, Sheets, Gmail, and Calendar) for communication, documentation, and workflow management</div></li><li><div>
Experience utilizing a cloud-based phone and contact center platform such as RingCentral for inbound/outbound customer interactions</div></li><li><div>
Familiarity with Creatio or similar CRM platforms for managing customer interactions, case documentation, and workflow tracking</div></li><li><div>
Exposure to or experience using Life File or similar customer record or document management systems</div></li><li><div>
Comfort navigating <b>multiple systems simultaneously</b> while maintaining accuracy and providing a high level of customer service</div></li><li><p>
Strong typing and data entry skills with the ability to <b>document interactions clearly and accurately in real time</b></p></li></ul><p><b>
Physical Requirements</b></p><ul><li><p>
Ability to sit for extended periods of time at a desk and working on a computer</p></li><li><p>
Ability to communicate effectively in person, over the phone, or via virtual meeting</p></li><li><p>
Ability to maintain focus in a typical office environment with moderate noise levels</p></li><li><p>
Ability to perform repetitive motions with hands and arms, such as typing</p></li></ul><p><b>
What We Offer</b></p><ul><li><p>
Full benefits package including medical, vision, dental, 401(k) with company match, PTO, Flex days, holidays, performance-based bonus opportunities, opportunities for career advancement &amp; professional development, collaborative and supportive work environment, and more!</p></li></ul><p><i>
Southend Pharmacy do</i><i>es not provide employment visa sponsorship now or in the future. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.</i></p><p><b>
Equal Opportunity Employer Statement</b><br>
<i>Southend Pharmacy</i><i> is proud to be an Equal Opportunity Employer where we are committed to fostering a diverse and inclusive workplace. We are committed to cultivating a culture where all team members feel valued &amp; respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other characteristics protected by applicable law.</i><br>
<br>
<i>If you have any questions or require immediate assistance or accommodations during the application or interview process, please contact us at recruiting@alliahealth.co.</i></p></div>

Customer Service Representative

briargrove animal clinic

<div>Welcome to Briargrove Animal Clinic, a long-standing fixture in the Houston community since 1970. We built our reputation on the promise that we treat our patients like our own pets, offering compassionate care paired with advanced medical services. Our commitment to clinical excellence is reflected in the community&rsquo;s trust, demonstrated by our stellar 4.7-star Google rating. When you join us, you are stepping into a practice with deep local roots and a clear focus on medical quality. This is where you can truly do your best work and make a lasting impact on pet health in a metropolitan environment. At Briargrove, we believe our history is a testament to the strength of our dedicated teammates. Our practice is supported by five full-time veterinarians who cultivate a collaborative atmosphere, ensuring you always have professional support and mentorship when you need it. We prioritize creating an environment where all teammates can succeed and grow their skills. Whether your goal is to master a new surgical technique or move into leadership, we have programs and resources designed to help you reach the next level of your career with confidence. We are a full-service clinic focused exclusively on providing high-quality medical outcomes for our patients. You will have the opportunity to utilize comprehensive services ranging from robust Wellness and Prevention protocols to sophisticated Testing and Diagnostics. Our facility routinely handles Advanced Care, complex Surgical Procedures, and critical Urgent Care cases. This wide medical scope ensures that your days are varied, challenging, and focused on delivering results-driven pet care to the Houston community. Briargrove Animal Clinic is ideally situated on Westheimer Road in the dynamic heart of Houston, Texas. As one of the largest and most diverse cities in the U.S., Houston provides you with access to world-class dining, exceptional arts and culture, and endless professional networking opportunities. You will find yourself practicing in a cosmopolitan area that attracts educated and involved pet owners, offering you a high quality of life both professionally and personally.<div><div><div><br>
At Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. <b>Please be sure to check your spam or junk folder</b> - sometimes these messages get filtered out.</div></div><h3 class="jobSectionHeader"><b>
Your Impact as a Receptionist</b></h3><ul><li><b>
Be the Director of First Impressions:</b> You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.</li><li><b>
Ensure Seamless Care Coordination:</b> You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.</li><li><b>
Advocate for Pet Health:</b> You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.</li><li><b>
Embody Compassion and Empathy:</b> You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.</li></ul><h3 class="jobSectionHeader"><b>
What You'll Bring to the Team</b></h3><ul><li>
A passion for providing excellent customer service and a genuine love for animals.</li><li>
Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.</li><li>
Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.</li><li>
A collaborative, team-first mindset and the ability to work both independently and with direction.</li><li><i>
Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.</i></li></ul></div><div><h3 class="jobSectionHeader"><b><br>
How You're Supported</b></h3><p><i>
As part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.</i><br>
<br>
<i>Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.</i></p><div><h5 class="jobSectionHeader"><b>
Competitive Compensation</b></h5><div>
A competitive hourly rate or salary based on your experience and role.</div></div><div><h5 class="jobSectionHeader"><b>
Health &amp; Wellbeing</b></h5><div>
We offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.</div></div><div><h5 class="jobSectionHeader"><b>
Financial Security</b></h5><div>
Plan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.</div></div><div><h5 class="jobSectionHeader"><b>
Commitment to Growth</b></h5><div>
We support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.</div></div><div><h5 class="jobSectionHeader"><b>
The Power of a Network</b></h5><div>
Join a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.</div></div><div><h5 class="jobSectionHeader"><b>
Valuable Perks</b></h5><div>
Enjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.</div></div><h3 class="jobSectionHeader"><b>
About Mission Pet Health</b></h3><p></p><p>
Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at <b>missionpethealth.com</b>.</p><p>
Driving the award-winning culture are the WAG values &ndash; <b>Work Together, Amaze, and Grow</b>. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 &quot;Most Loved Workplace,&quot; ranked #2 in America's Top 100 and #1 in veterinary care.</p><div></div><div><p><b><br>
Reasonable Accommodations:</b> Applicants with disabilities may be entitled to reasonable accommodation. Please contact benefits@mvetpartners.com with your request and contact information.</p><p><b>
EEO Statement:</b> Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.</p></div></div></div>

Veterinary Receptionist

The Siegel Group

<div><p>Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.</p><p><b>
Role Summary</b></p><p>
Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.</p><p><b>
Responsibilities</b></p><ul><li>
Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.</li><li>
Knowledge of room openings and availability.</li><li>
Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
</li><li>Accurately handle all cash and charge transactions.</li><li>
Make cash drops in the safe.</li><li>
Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
</li><li>Take work orders from residents and process correctly in the system.</li><li>
Receive and distribute mail to residents.
</li><li>Maintain a clean and inviting office</li><li>
Other duties as assigned</li></ul><ul><li>
HS Diploma or equivalent
</li><li>6 months customer service experience</li><li>
Legally able to work within State and Federal guidelines</li></ul><p><b>
Physical Requirements / Working Conditions</b></p><ul><li>
Continuous standing and walking throughout the duration of each shift.
</li><li>Bending, lifting, and carrying up to 25 pounds.</li><li>
Constant face-to-face interactions with customers.
</li><li>Ability to multi-task and remain positive in busy working conditions.</li><li>
Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.</li><li>
Comply with the brand and Company uniform and hygiene policies.</li><li>
Fun, fast-paced, upbeat environment</li></ul></div>

Allegra Houston

<p><b>JOB SUMMARY</b></p><p>Responsible to electronically prepare art, images, text, and copy layouts for print production that meet client specifications. Operate computer specific software programs, manipulating files to meet color, size, layouts for digital production from output through finishing to ensure files are print ready and meet client specifications for the desired end product as performed in bindery. Responsible for communicating clearly with client(s), sales and production team with a high degree of attention to detail. Work requires performing repetitive tasks, perfecting client images within tight deadlines.</p><p><b>ESSENTIAL DUTIES and RESPONSIBILITIES</b></p><p>&middot; Proficiently work on files in Adobe Creative Suite with an emphasis on Indesign, Acrobat Pro and Illustrator and Enfocus Pitstop</p><p>&middot; Receive and review client and in-house electronic files, analyze files to identify what is needed to ensure the file is prepared properly to become print ready</p><p>&middot; Log job details and information into workflow and software programs</p><p>&middot; Troubleshoot and correct file issues, including color, clarity, alignment, image quality, text, spelling, overall image and other critical aspects</p><p>&middot; Manipulate files for bleed and binding</p><p>&middot; Consistently create work with a high level of accuracy</p><p>&middot; Perform preflight on client&rsquo;s artwork to determine accuracy, omissions, and/or additional needs</p><p>&middot; Understand and perform rasterization of files for output</p><p>&middot; Create proofs for client, design or sales team, review, adjust files based on feedback</p><p>&middot; Perform file adjustments, create updated proof(s) to ensure client and/or in-house team approval is obtained</p><p>&middot; Double-check proof(s) for quality, alignment, text, color before moving files through the system</p><p>&middot; Convert approved image files for use with digital, offset printing equipment</p><p>&middot; Maintain electronic files, archive using company specified naming conventions and system</p><p>&middot; Maintain an orderly and clean workspace and work equipment</p><p>&middot; Engage in continued learning to expand and grow design, color, skills, knowledge, and efficiencies</p><p>&middot; Participate in training and become proficient in use of new software tools, resources, and solutions</p><p>&middot; Perform and complete work within tight time frames</p><p>&middot; Comply with company safety rules and policies</p><p><b>QUALIFICATIONS</b></p><p>MUST HAVE AT LEAST 2 YEARS OF EXPERIENCE IN THE PRINT INDUSTRY</p><p>To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.</p><p>&middot; Must be proficient in Adobe Creative Suite, Indesign, Acrobat Pro and Enfocus Pitstop</p><p>&middot; Ability to work in a fast-paced environment while maintaining a high level of accuracy</p><p>&middot; Ability to work within and meet deadlines</p><p>&middot; Proficient computer skills, highly skilled in MS Office Suite, Adobe Creative Suite</p><p>&middot; Excellent customer service and communication skills</p><p>&middot; Knowledge of design, color theory, and typography</p><p>&middot; Experience with FreeFlow Core and PlanProphet are a plus</p><p><b>EDUCATION and/or EXPERIENCE</b></p><p>Knowledge of PC and MAC based computer programs including email, MS Office Suite and Adobe software. Ability to read, review and interpret files, images and drawings. Prior experience in a bindery, design, printing environment is preferred. Associate degree or equivalent from a two-year college or technical school; or <b>two years related experience </b>and/or training; or equivalent combination of education and experience.</p><p><b>LANGUAGE SKILLS</b></p><p>Ability to effectively, professionally, communicate well with customers, management, and coworkers, proficiency using the English language verbally, in person and on the phone and in written form. Ability to read and interpret documents such as procedure manuals, work instructions, software manuals. Ability to create reports and correspondence and to effectively present information and respond to client&rsquo;s managers, production, and sales team.</p><p><b>MATHEMATICAL SKILLS</b></p><p>Good working knowledge of basic mathematics functions. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations and print jobs.</p><p><b>REASONING ABILITY</b></p><p>Ability to factually define and identify file needs, problems, to collect information, establish facts, create solutions. Ability to interpret a variety of computer design, mathematical, abstract and concrete instructions.</p><p><b>PHYSICAL DEMANDS</b></p><p>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>While performing the duties of this job, the employee is regularly required to sit, talk, and hear. The employee is frequently required to stand, walk, use hand, wrist, fingers to handle, feel, reach with hands and arms. The employee may need to lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus. Some independent travel may be required.</p><p><b>WORK ENVIRONMENT</b></p><p>The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p>While performing the duties of this job, the employee may occasionally be exposed to fumes, toxic chemicals and printing equipment with moving mechanical parts. The noise level in the work environment is generally quiet to moderate.</p><p><b>OTHER DUTIES</b></p><p>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.</p><p>Pay: $15.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Work Location: In person</p>

Digital PrePress Production Designer

CCMSI

<div><h2 class="jobSectionHeader"><b>Overview
</b></h2><div><div><div><div><b>Claim Representative, Medical Only</b></div><div><b>
Location:</b> Houston, Texas</div><div><b>
Schedule: </b>8:00 am - 4:30pm (CST) - Hybrid Schedule after initial training period (2 days in- office per week)</div><div><b>
Salary Range: </b>$20-24/hour</div><p></p><div><b>
Build Your Career With Purpose at CCMSI</b></div><div></div><div><br>
At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success.</div><div></div><div><br>
We don&rsquo;t just process claims&mdash;we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified <i>Great Place to Work&reg;</i>, and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day.</div><div></div><div><b><br>
Job Summary</b></div><div></div><div><br>
Manages designated medical-only claims and supports claims staff, with opportunity for development and promotion to Medical Only Claim Representative II or Claim Associate I. Accountable for delivering quality claim services that meet CCMSI corporate standards and client expectations.</div><br>
<div></div>
</div></div></div><h2 class="jobSectionHeader"><b>Responsibilities
</b></h2><div><div><div><ul><li>Set up and manage medical files only in accordance with corporate claim standards and law.</li><li>
Establish reserves and/or provide reserve recommendations within established authority levels under direct supervision.</li><li>
Review and approve related medical and miscellaneous invoices on designated claims. Negotiate any disputed bills/invoices for resolution under direct supervision.</li><li>
Request and monitor medical treatment of designated claims in accordance with corporate claim standards.</li><li>
Summarize all correspondence and medical records in claim log notes as well as file same in the appropriate claim.</li><li>
Close claim files when appropriate.</li><li>
Retrieve closed claim files and re-file in storage, as requested.</li><li>
Provide support to claim staff on client service teams.</li><li>
Compliance with Corporate Claim Standards and special client handling instructions as established.</li><li>
Performs other duties as assigned.</li></ul>
</div></div></div><h2 class="jobSectionHeader"><b>Qualifications
</b></h2><div><div><div><div><b>Required:</b></div><ul><li>
Associate degree OR two (2) years of related business experience</li><li>
Ability to manage medical‑only claims cradle‑to‑grave</li><li><b>
Active Texas Adjuster License</b></li><li>
Strong attention to detail and organization skills</li><li>
Ability to follow established procedures and meet deadlines</li><li>
Proficiency with Microsoft Office (Word, Excel, Outlook)</li><li>
Strong written and verbal communication skills</li><li>
Reliable, predictable attendance during scheduled hours</li><li>
Ability to work in a fast‑paced, in‑office environment</li></ul><div><b>
Nice to Have:</b></div><ul><li>
Prior medical‑only or workers&rsquo; compensation claims experience</li><li>
Knowledge of medical terminology</li><li>
Experience working with multiple clients or industries</li><li>
Prior experience in a TPA environment</li><li><b>
Bilingual (Spanish)</b> Proficiency- Highly valued for communicating with claimant, employers, or vendors. Not required.</li></ul><h2 class="jobSectionHeader"><b>
Why You&rsquo;ll Love Working Here</b></h2><ul><li>4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year</li><li>Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance</li><li>Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP)</li><li>Career growth: Internal training and advancement opportunities</li><li>Culture: A supportive, team‑based work environment</li></ul><h2 class="jobSectionHeader"><b>
How We Measure Success</b></h2><div>
At CCMSI, medical‑only claim professionals succeed through accuracy and consistency. Success in this role is measured by:</div><div><ul><li><br>
<b>Queue management</b> &ndash; timely handling of assigned medical‑only claims</li><li><b>Audit performance</b> &ndash; compliance with corporate standards and NM regulations</li><li><b>Accuracy &amp; documentation</b> &ndash; clear, complete, and timely claim notes</li><li><b>File progression</b> &ndash; appropriate reserve activity and timely claim closure</li><li><b>Team support &amp; reliability</b> &ndash; responsiveness and dependable in‑office attendance</li><li><b>Cultural alignment</b> &ndash; recognizing that every claim represents a real person</li></ul></div><div></div><div><b><br>
This is where we shine, and we hire claim professionals who want to shine with us.</b></div><div></div><div><b><i><br>
Compensation &amp; Compliance</i></b></div><div></div><div><i><br>
The posted salary reflects CCMSI&rsquo;s good-faith estimate in accordance with applicable pay transparency laws. Actual compensation will be based on qualifications, experience, geographic location, and internal equity. This role may also qualify for bonuses or additional forms of pay.</i></div><div><i>
CCMSI offers comprehensive benefits including medical, dental, vision, life, and disability insurance. Paid time off accrues throughout the year in accordance with company policy, with paid holidays and eligibility for retirement programs in accordance with plan documents.</i></div><div></div><div><i><br>
CCMSI posts internal career opportunities in compliance with applicable state and local promotion transparency laws.</i></div><div></div><div><b><i><br>
Visa Sponsorship:</i></b><i> CCMSI does not provide visa sponsorship for this position.</i></div><div><b><i>
ADA Accommodations:</i></b><i> CCMSI is committed to providing reasonable accommodations throughout the application and hiring process.</i></div><div><b><i>
Equal Opportunity Employer:</i></b><i> CCMSI complies with all applicable employment laws, including pay transparency and fair chance hiring regulations.</i></div><div></div><div><i><br>
Background checks, if required for the role, are conducted only after a conditional offer and in accordance with applicable fair chance hiring laws.</i></div><div></div><div><b><br>
Our Core Values</b></div><div>
At CCMSI, we believe in doing what&rsquo;s right&mdash;for our clients, our coworkers, and ourselves. We look for team members who:</div><div><b><br>
Lead with transparency</b> &ndash; We build trust by being open and listening intently in every interaction.<br>
<b>Perform with integrity</b> &ndash; We choose the right path, even when it is hard.<br>
<b>Chase excellence</b> &ndash; We set the bar high and measure our success. What gets measured gets done.<br>
<b>Own the outcome</b> &ndash; Every employee is an owner, treating every claim and decision as our own.<br>
<b>Win together</b> &ndash; Our greatest victories come when our clients succeed.</div><div></div><div><b><br>
We don&rsquo;t just work together&mdash;we grow together. If that sounds like your kind of workplace, we&rsquo;d love to meet you.</b></div><div></div><div><br>
#CCMSICareers #EmployeeOwned #GreatPlaceToWorkCertified #ESOP #TPA#MedicalOnlyClaims #WCClaims #ClaimsRepresentative #InsuranceJobs #WorkersCompensation #EntryLevelClaims #ClaimsCareers #TPACareers #HoustonJobs #TexasJobs #HealthcareClaims #HiringNow #IND123 #LI-Hybrid</div></div></div></div></div>

Claim Representative, Medical Only

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