customer service representative (csr) remote

customer service representative - behavioral health (monday-friday 11:45am-8:15pm est)

case manager

client service associate (class of 2026) Jobs in New York

client service associate (class of 2026)

customer service representative Jobs in New York

customer service representative

customer service representative (csr) remote Jobs in New York

customer service representative - behavioral health (monday-friday 11:45am-8:15pm est) Jobs in New York

client service representative

Guidepoint

<div>Overview:

Guidepoint's Client Service team connects leading investment firms, consultancies, and corporations with the subject-matter experts they need to make informed business and investment decisions. By understanding each client's specific research needs and delivering targeted expert matches, often within hours, the team plays a critical role in providing a fast, high-quality client experience.

As an Associate on the Client Service team, you will play a central role in delivering that experience. You will learn how to assess client needs, identify the types of experts best suited to address them, and recruit new experts into Guidepoint's global network of more than 1,750,000 Advisors. The role offers exposure to a dynamic, results-oriented environment where strong judgment, responsiveness, and the ability to execute across multiple priorities are highly valued. Due to the collaborative nature of the Client Service team, the work schedule is hybrid with three days in the office required.

Who We Are:
<ul><li>High-performing team driven by execution, accountability, and consistent client impact</li>
<li>Client-centric culture where responsiveness, resourcefulness, and attention to detail define how we operate</li>
<li>Team committed to developing talent through hands-on mentorship, coaching, and leadership support</li>
<li>Workplace that embeds continuous learning and career development as a core part of how we grow and excel</li>
<li>Environment where strong performers take on increasing leadership, commercial responsibility, and client ownership</li>
</ul>
What You Will Own:
<ul>
<li>Recruit new experts into Guidepoint's network and engage them for client consultations</li>
<li>Independently conduct targeted research across LinkedIn, press releases, company websites, case studies, and other public sources to identify relevant subject-matter experts</li>
<li>Lead cold outreach, phone-based vetting, and screening conversations with experts to evaluate their fit for specific client projects and prepare high-quality profiles for client consideration</li>
<li>Define sourcing strategies for each client request based on project scope, urgency, and target expert profile</li>
<li>Manage multiple fast-moving client requests, balancing competing deadlines while maintaining a high standard of execution</li>
</ul>
What you have:
<ul>
<li>Bachelor's degree, with minimum 3.0 GPA or higher required</li>
<li>Previous relevant internship, volunteer, or extracurricular experience</li>
<li>Applicants must be authorized to work in the United States without the need for current or future employer-sponsored visa sponsorship. Guidepoint does not provide employment-based visa sponsorship for this role</li>
</ul>
Successful Associates:
<ul>
<li>Are ambitious and thrive in competitive and fast paced environments</li>
<li>Are motivated to build client facing careers in consulting, advisory, investment research, account management, customer success or sales</li>
<li>Quickly understand the commercial context behind client requests and identify the most relevant experts</li>
<li>Demonstrate strong time management and organizational skills, with the ability to manage multiple priorities under tight deadlines</li>
<li>Are comfortable engaging senior professionals by phone, building rapport quickly, and assessing fit for client needs</li>
<li>Are resourceful, intellectually curious, and are driven to continuously learn</li>
<li>Communicate clearly and professionally, both verbally and in writing</li>
<li>Demonstrate strong problem-solving skills, sound judgment, and the ability to work both independently and collaboratively</li>
</ul>
What We Offer:
The annual base salary for this position is $70,000. Additionally, this role is eligible for a yearly bonus of up to $4,000 based on performance.

For strong performers, this role offers an accelerated path to greater responsibility and increased earnings potential. High-performing Associates may be promoted to a Project Manager after as little as six months, based on consistently delivering strong performance and professional readiness. This progression includes a base salary of $75,000, eligibility to earn monthly commission on applicable client-facing project work, and earlier direct exposure to clients.

You will also be eligible for the following benefits:
<ul>
<li>15 days of PTO, 10 paid holidays, and sick leave</li>
<li>Comprehensive medical, dental, and vision coverage, along with flexible spending accounts, supplemental pet insurance, and short- and long-term disability</li>
<li>401(k) with company match of up to 10% of employee contributions, plus company-sponsored and optional life insurance</li>
<li>Commuter benefits and corporate discounts, including gym memberships, ClassPass, and an Employee Assistance Program (EAP)</li>
<li>Unlimited access to self-paced learning through LinkedIn Learning</li>
<li>In-office perks including free snacks and beverages, Thursday Happy Hours, and Summer Fridays</li>
<li>Annual company-sponsored athletic leagues and wellness activities</li>
<li>Charitable giving programs with company-matched contributions to eligible tax-exempt organizations, in accordance with company guidelines, including a dedicated day of service for all employees</li>
<li>Casual work environment with regular team-building events and social activities</li>
</ul>
Interview Process:
<ul>
<li>Initial conversation with a member of the Talent Acquisition team</li>
<li>Interview with the hiring manager(s)
</li><li>Mock assessment</li>
<li><ul><li>Complete a timed simulated client request project and gain more insight into the role</li>
</ul></li><li>On-site interview with team members</li>
<li>Final decision and feedback</li>
</ul>
About Guidepoint:
Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients turn answers into action.

Backed by a network of nearly 1.75 million experts and Guidepoint's 1,600+ employees worldwide, we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

#LI-AA1

#LI-HYBRID</div>

Client Service Associate (Class of 2026)

DataAnnotation

<div>
 We are looking for a Customer Service Representative to join our team to train AI models. You will measure the progress of these AI chatbots, evaluate their logic, and solve problems to improve the quality of each model.
 
 
 In this role you will need to hold an expert level of expertise in writing, editing, and language use. Other related fields include, but are not limited to: applied skills in research and fact-checking.
 
 
 
 Benefits
 
 
 
 <ul>
 <li>
 This is a full-time or part-time REMOTE position
 </li>
 <li>
 You&rsquo;ll be able to choose which projects you want to work on
 </li>
 <li>
 You can work on your own schedule
 </li>
 <li>
 Projects are paid hourly starting at $20+ USD per hour, with bonuses on high-quality and high-volume work
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Give AI chatbots tasks and evaluate their outputs
 </li>
 <li>
 Evaluate the quality produced by AI models for correctness and performance
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Fluency in English (native or bilingual level)
 </li>
 <li>
 Detail-oriented
 </li>
 <li>
 Excellent command of grammar, style, and brand voice
 </li>
 <li>
 A current, in progress, or completed Bachelor&rsquo;s degree is preferred but not required
 
 
 </li>
 </ul>
 
 Notes
 
 
 
 Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD. Only applicants in the United States will be considered for this role. This is an independent contract position.
 
 
 #generalist
</div>

Customer Service Representative

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. 
 
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! 
Job Description: 
This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.
Responsibilities:<ul><li>
Executes the bank's risk culture and strives for operational excellence</li><li>
Builds relationships with clients to meet financial needs</li><li>
Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li><li>
Grows business knowledge and network by partnering with experts in small business, lending, and investments</li><li>
Manages financial center traffic, appointments, and outbound calls effectively</li><li>
Drives the client experience</li><li>
Manages cash responsibilities</li></ul>
Required Qualifications:<ul><li>
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client</li><li>
Collaborates effectively to get things done, building and nurturing strong relationships</li><li>
Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives</li><li>
Is confident in identifying solutions for new and existing clients based on their needs</li><li>
Communicates effectively and confidently and is comfortable engaging all clients</li><li>
Has the ability to learn and adapt to new information and technology platforms</li><li>
Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)</li><li>
Applies strong critical thinking and problem-solving skills to meet clients' needs</li><li>
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li><li>
Efficiently manages time and capacity</li><li>
Focuses on results while acting in the best interest of the client</li><li>
Must be able to work weekends and/or extended hours and travel to any financial center location within a reasonable distance
</li></ul>Desired Qualifications:<ul><li>
Experience in financial services and knowledge of financial services industry, products and solutions</li><li>
One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals</li><li>
Six months of cash handling experience</li><li>
Bachelor's Degree or business-relevant Associate&rsquo;s Degree such as business management, business administration or finance
</li></ul>Skills:<ul><li>
Adaptability</li><li>
Business Acumen</li><li>
Customer and Client Focus</li><li>
Oral Communications</li><li>
Problem Solving</li><li>
Account Management</li><li>
Client Experience Branding</li><li>
Client Management</li><li>
Client Solutions Advisory</li><li>
Relationship Building</li><li>
Business Development</li><li>
Pipeline Management</li><li>
Prospecting</li><li>
Referral Identification</li><li>
Referral Management</li></ul>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40</div>

Relationship Banker - St. Albans Financial Center

Finch

<div>
 
 About Finch
 
 
 
 We believe every American household deserves access to counsel in life&rsquo;s biggest moments. At Finch, we&rsquo;re building the infrastructure to make justice radically more accessible. Our modern approach to consumer law automates the admin work and puts clients first, starting with personal injury.
 
 
 Since launching in April, we&rsquo;ve grown 10x and are now powering pre-litigation for top law firms across the country. We combine expert operators with purpose-built AI to handle intake, claim opening, medical records, police reports, lien management, demands, and everything in between.
 
 
 We&rsquo;re backed by Sequoia, Redpoint, and the founders &amp; CEOs of generational companies like DoorDash, Ironclad, and Digits. We&rsquo;re rebuilding how the law serves everyday Americans from first principles, and we&rsquo;re hiring exceptional operators to help us scale it nationwide.
 
 
 This Role
 
 
 Receptionists at Finch are the first voice clients and vendors hear when contacting the law firms we support. You represent each firm directly, answering calls on their behalf and ensuring every inbound communication is handled with professionalism, accuracy, and genuine warmth.
 
 
 You&rsquo;ll serve as the front desk for dozens of law firms&mdash;creating a friendly, compassionate experience for callers who may be stressed, confused, or dealing with difficult circumstances, while routing requests efficiently and accurately. This role is critical to preserving each firm&rsquo;s reputation and delivering a seamless, white-labeled client experience.
 
 
 What You'll Do:
 
 
 <ul>
 <li>
 Answer inbound phone calls and messages on behalf of multiple law firms, representing each firm accurately, kindly, and professionally
 </li>
 <li>
 Act as the first point of contact for existing clients and vendors, setting a calm, friendly tone that helps callers feel heard and supported
 </li>
 <li>
 Ask thoughtful, focused questions to understand the purpose and urgency of each call or message
 </li>
 <li>
 Route calls to the appropriate case managers or legal staff, ensuring messages are delivered even when transfers go to voicemail
 </li>
 <li>
 Document and summarize inbound communications clearly and consistently so legal teams have full context
 </li>
 <li>
 Maintain responsiveness and reliability as a core builder of trust between law firms and their clients
 
 
 </li>
 </ul>
 Your Team: Legal Operations
 
 
 Legal Operations is responsible for delivering exceptional client communication outcomes for Finch&rsquo;s law firm partners. We&rsquo;re building a team of highly dependable, detail-oriented operators who take pride in providing excellent client experiences at scale&mdash;without losing the human touch.
 
 
 At Finch, you&rsquo;ll work alongside legal operations professionals who value clarity, accountability, compassion, and empathy&mdash;and who are supported by modern tools designed to help them do their best work.
 
 
 You Might Be a Fit if You
 
 
 <ul>
 <li>
 Are a warm, confident communicator with a professional phone presence
 </li>
 <li>
 Naturally lead with empathy and patience when speaking with clients
 </li>
 <li>
 Can represent multiple organizations accurately while maintaining a friendly, approachable tone
 </li>
 <li>
 Pay close attention to detail and follow communication standards consistently
 </li>
 <li>
 Stay organized and composed while handling a high volume of inbound requests
 </li>
 <li>
 Are comfortable working independently in a remote environment
 </li>
 <li>
 Take pride in helping people feel supported during important moments
 </li>
 <li>
 Bilingual (Spanish) preferred
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 <ul>
 <li>
 $40,000 &ndash; $47,000 annual salary
 
 
 </li>
 </ul>
 Additional benefits include:
 
 
 <ul>
 <li>
 100% coverage for health, dental, and vision
 </li>
 <li>
 401(k) retirement plan
 </li>
 <li>
 In-office snacks, drinks, and daily team lunch and dinners
 </li>
 <li>
 Flexible PTO (we trust you to take the time you need)
 
 
 </li>
 </ul>
 Why This Role Matters
 
 
 For many clients, a call to their law firm happens during a stressful or uncertain moment. The Receptionist ensures those calls are answered by a knowledgeable, friendly, and compassionate human&mdash;every time.
 
 
 By serving as the white-labeled front desk for law firms across the country, this role protects client trust, prevents missed communications, and helps ensure clients feel cared for from their very first interaction.
 
 
 If you take pride in delivering excellent client experiences, building trust through empathy, and being a reliable presence for people when they need it most, this role puts you at the center of how modern legal services are delivered.
 
 
 
 At Finch Legal, we believe in practicing what we advocate.
 
 
 
 As a company dedicated to upholding justice and protecting people in the workplace, we are equally committed to fostering a safe, inclusive, and equitable environment within our own walls. We welcome and support individuals from all backgrounds and lived experiences &mdash; regardless of race, ethnicity, gender identity, sexual orientation, religion, disability, or veteran status.
 
 
 We recognize that diversity strengthens our team, enriches our perspectives, and empowers us to better serve our clients and communities. At Finch Legal, inclusion isn&rsquo;t just a value &mdash; it&rsquo;s a practice.
 
 
 Compensation Range: $40K - $47K
 
 
</div>

Receptionist

Mind Friend

<div>
 
 Linkedin:
 
 https://www.linkedin.com/company/mindfriend
 
 
 
 Location:
 
 100% Remote
 
 
 
 Job Type:
 
 Full-time / Part-time
 
 
 
 About Mind Friend
 
 
 
 At Mind Friend, we believe that accessing quality mental healthcare should be as simple as reaching out to a good friend. We are a fast-growing telehealth platform dedicated to providing compassionate, accessible, and effective psychological support to our clients from the comfort of their homes. We are looking for a highly empathetic and organized
 
 Telehealth Psychologist Assistant
 
 to join our fully remote team and support our licensed psychologists in delivering top-tier care.
 
 
 
 Requirements
 
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 The Setup Expert: Guide new users through account creation, integration, and initial profile settings via live chat and screen-share
 </li>
 <li>
 Account Troubleshooting: Resolve complex login issues, billing discrepancies, and permission settings with speed and precision
 </li>
 <li>
 Tech Translator: Take "tech-speak" and turn it into clear, simple instructions for our non-technical users
 </li>
 <li>
 AI Collaboration: Use our internal AI co-pilot tools to summarize history and provide faster, more accurate resolutions
 
 
 </li>
 </ul>
 
 ✅ You're a Great Fit If:
 
 
 
 <ul>
 <li>
 Experience: You have 1-2 years in a remote customer-facing role (SaaS or Tech experience is a huge plus!)
 </li>
 <li>
 The "Helper" DNA: You genuinely enjoy the "Aha!" moment when a customer finally understands a feature
 </li>
 <li>
 Tech-Fluent: You're comfortable with CRMs (Zendesk/Salesforce), Slack, and modern AI productivity tools
 </li>
 <li>
 Clear Communicator: Your writing is professional, warm, and free of typos
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 5 days training provided
 
 
 
 
 🏠 Remote Setup Requirements
 
 
 
 <ul>
 <li>
 A quiet, dedicated workspace
 </li>
 <li>
 High-speed internet (Minimum 50 Mbps down / 10 Mbps up)
 </li>
 <li>
 Comfortable using video for team syncs and occasional customer "guided setups."
 
 
 </li>
 </ul>
 
 Why You'll Love It Here
 
 
 
 <ul>
 <li>
 100% Remote: Work from wherever you're most productive
 </li>
 <li>
 Tech-Forward: We use the latest AI tools to handle the "boring" stuff so you can focus on meaningful human interaction
 </li>
 <li>
 Growth Path: We prioritize internal promotions to Lead CSR, Quality Assurance, or Product Management
 </li>
 </ul>
</div>

Customer Service Representative (CSR) Remote

Stafford Communications Group

<div>Description:

Be The Next
Customer Care Specialist (Bilingual German/English) - Remote 
 
Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career.
Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Care Specialist, you will contribute to Premier NX&rsquo;s success by meeting our client&rsquo;s service levels.
Come join us!
SUMMARY: We are seeking a detail-oriented and customer-focused Bilingual German/English Customer Care Specialist to support a well-known global brand in the baby carrier space. The Customer Care Specialist is responsible for responding to complex consumer inquiries via phone, email and live chat. The Specialist will assist German and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently.
Hours of Operation: We provide support to our client from Monday through Friday with shifts between 7:00AM &ndash; 3:00PM EST or 8:00AM &ndash; 4:00PM EST. Specialists work remotely with equipment supplied provided the required minimum internet speed service is validated.
Key points of the role:<ul><li>
Our contact center provides extraordinary service and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer.</li><li>
We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed.</li><li>
This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule.</li><li>
Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward.</li><li>
Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding.</li><li>
We consider our representatives on this product a team working together to address the questions, concerns and issues</li><li>
Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be.</li></ul>
KEY RESPONSIBILITIES:<ul><li>
Answer incoming phone calls, live chats, and respond to written communication.</li><li>
Troubleshoot any issues related to the consumer product.</li><li>
Assist consumers with order inquiries, product information, and shipping updates.</li><li>
Process refunds and replacements accurately and efficiently,</li><li>
Make recommendations based on consumer&rsquo;s needs.</li><li>
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.</li><li>
Deliver a high-quality, empathetic customer experience across all channels.</li><li>
Manage multiple systems and tasks simultaneously in a fast-paced environment.</li><li>
Continually maintain working knowledge of all company products, services, and promotions.</li><li>
Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.</li></ul>
Requirements:

QUALIFICATIONS:<ul><li>
Fluent in German and English (written and spoken).</li><li>
Ability to multitask and navigate multiple systems efficiently.</li><li>
Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving.</li><li>
Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations.</li><li>
Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical.</li><li>
Previous customer service experience preferred.</li></ul>
EDUCATION and/or EXPERIENCE:<ul><li>
College degree preferred with minimum of 3 years customer service experience.</li><li>
Strong computer experience working on multiple software programs.</li><li>
Consultative customer service skills: ability to analyze a customer&rsquo;s situation and present a solution.</li><li>
Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment.</li><li>
Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media &amp; chat).</li><li>
Must be authorized to work in the US without sponsorship.</li></ul>
Together, we can offer endless possibilities! What is next for you?</div>

Customer Care Specialist (Bilingual German/English) - Remote

Bloomingdale's

<div>About 

<ul>
<li>Day-1 Medical, Dental, Vision Benefits for eligible colleagues</li>
<li>Competitive Pay</li>
<li>Paid Time Off</li>
<li>Flexible Holiday Time-Off &amp; Flexible Scheduling</li>
<li>Instant access to earned wages with PayActiv</li>
<li>Enhanced benefits: pet, home &amp; auto insurance &amp; more</li>
<li>401(k) plan options available</li>
<li>Bonus earning opportunities</li>
<li>Growth potential opportunities</li>
<li>Employee Discount at Bloomingdale&rsquo;s &amp; Macy&rsquo;s Stores</li>
</ul>
Bloomingdale&rsquo;s makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale&rsquo;s like no other store in the world. Across all brand touchpoints&mdash;from Bloomingdales.com to our newest small store concept, Bloomie&rsquo;s&mdash;everyone plays a critical role bringing our mission to life. Our inclusive culture promotes diversity of background, thought and opinion. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative, while having a lot of fun along the way.

Job Overview

The Global Private Shopper Flagship Coordinator, based at our 59th Street Flagship location, is an elevated support role responsible for driving the success of the Global Private Shopper&rsquo;s business both in-store and virtually. This person will serve as a direct remote extension of the Global Private Shopper in the 59th Street Flagship &mdash;managing day-to-day operations, engaging with high-value clients, and supporting the shopper&rsquo;s brand voice across digital platforms.

This role works closely with our luxury and concession brand partners to coordinate client experiences, secure product access, and streamline communication across departments. While the position functions remotely from the Global Private Shopper, the coordinator will be based at the 59th Street Flagship and will also provide in-person support when the Global Private Shopper is on-site&mdash;assisting with client appointments, merchandise preparation, and ensuring a seamless, elevated client experience.

The ideal candidate is highly adaptable, digitally fluent, and comfortable traveling as needed to support off-site appointments, events, or client needs.

Essential Functions
<ul>
<li>Act as the Global Private Shopper&rsquo;s virtual representative within the 59th Street Flagship&mdash;overseeing logistics, coordination, and communication related to all in-store activities and client engagements.</li>
<li>Assist during in-store appointments and events at the 59th Street Flagship, including preparation of fitting rooms, pulling merchandise, and managing client services</li>
<li>Liaise with luxury vendors and concession partners to secure product access, exclusive offerings, and preferred service for clients</li>
<li>Act as a remote concierge for the Global Private Shopper in tandem with other coordinator when they are traveling&mdash;helping maintain client communication and order fulfillment</li>
<li>Curate, schedule, and help manage social media content in alignment with the Global Private Shopper.</li>
<li>Provide elevated digital service through timely responses to client inquiries, social media interactions, and follow-ups</li>
<li>Maintain detailed client notes and communications</li>
<li>Deliver a seamless omni-channel luxury shopping experience across digital and physical platforms</li>
<li>Provide logistical and operational support for off-site events, client appointments, and brand activations&mdash;ensuring seamless execution and alignment with the Global Private Shopper&rsquo;s elevated service standards.</li>
<li>Interact with high-net-worth individuals and VIP clients with the utmost discretion, professionalism, and confidentiality&mdash;maintaining trust and delivering a personalized luxury experience.</li>
</ul>
Qualifications
<ul>
<li>High School Diploma or equivalent required; Associate&rsquo;s or Bachelor&rsquo;s degree preferred (Marketing, Communications, Fashion, or related fields a plus)</li>
<li>Previous experience supporting a high-performing retail, luxury, or personal shopping professional preferred</li>
<li>Strong interpersonal and communication skills, with a polished and professional presence</li>
<li>Digital and social media fluency (Instagram, TikTok, Meta, content creation platforms such as Canva or Adobe Suite)</li>
<li>Strong organizational and multi-tasking abilities with extreme attention to detail</li>
<li>Highly resourceful, proactive, and able to thrive in a fast-paced, ever-changing luxury environment</li>
<li>Comfortable working independently and taking initiative while maintaining brand standards</li>
<li>Ability to maintain discretion and confidentiality in dealing with VIP clients</li>
<li>Availability to travel for special events, client needs, or store visits; must meet travel eligibility requirements</li>
<li>Valid driver&rsquo;s license strongly recommended</li>
<li>Ability to work a flexible schedule including evenings, weekends, and holidays</li>
</ul>
Physical Requirements
<ul>
<li>May involve prolonged periods of standing/walking when in-store</li>
<li>May involve reaching, crouching, kneeling, stooping, and color vision</li>
<li>Frequent use of computers and mobile technology</li>
<li>Must be able to lift/move up to 25lbs. as needed for events, appointments, or product handling</li></ul> 


This job description is not all inclusive; additionally, Macy&rsquo;s, Inc. reserves the right to amend this job description at any time. Macy&rsquo;s, Inc. &ndash; including Macy&rsquo;s, Bloomingdale&rsquo;s, and Bluemercury &ndash; is an equal opportunity employer, committed to a diverse and inclusive work environment. 


STORES00
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdalesJOBS.com.</div>

Global Private Shopper - Flagship Coordinator - Union, Full Time - 59th Street

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