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associate, customer success Jobs in New York

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call center representative Jobs in New York

call center representative

client service representative

Tribeca Veterinary Dentistry & Oral Surgery

Tribeca Veterinary Dentistry &amp; Oral Surgery| Part-Time &rarr; Full-Time Growth OpportunityLocally Based Candidates PreferredWe are a veterinary hospital that specializes in dentistry and oral surgery seeking a compassionate, detail-oriented Client Service Representative (CSR) to join our team.This position will begin on a part-time basis, with the opportunity to transition into a full-time role. For an individual with the right mindset, strong work ethic, and desire to grow with the practice, there is also potential for advancement into an office managerial position as hospital needs evolve.About UsOur hospital focuses exclusively on advanced dental and oral surgical care for small animal companions. In addition to our board-certified veterinary dental specialist, our team includes a board-certified anesthesiologist, and close collaboration with a board-certified cardiologist to ensure the highest level of safety and care for our patients. We pride ourselves on providing a high level of client communication, education, and support throughout the treatment process.As a CSR, you are the first point of contact for our clients and play a vital role in creating a welcoming, supportive experience for both pets and their owners. Strong communication skills, attention to detail, and professionalism are essential.Position OverviewWe are looking for someone who is warm, organized, and comfortable in a medically focused environment.Preferred Qualifications<ul><li>Experience in veterinary medicine (CSR, assistant, technician, etc.)</li><li>Comfort with medical terminology (dental knowledge is a plus)</li><li>Bilingual communication skills</li><li>Strong organizational and multitasking abilities</li><li>Familiarity with social media platforms (Instagram, TikTok, Facebook, etc.)</li><li>Professional communication and client support skills</li><li>Locally based</li></ul>Responsibilities<ul><li>Client communication and appointment coordination</li><li>Scheduling procedures and consultations</li><li>Assisting with intake and discharge processes</li><li>Managing phone and email correspondence</li><li>Processing invoices and maintaining records</li><li>Supporting overall hospital flow</li><li>Assisting with light social media coordination (education posts, updates, etc.)</li></ul>Growth OpportunityThis role is designed to start part-time with the potential to transition into a full-time position for the right candidate.How to ApplyPlease submit your resume along with a brief introduction about your background and interest in specialty veterinary dentistry.Job Type: Part-timePay: $20.00 - $28.00 per hourWork Location: In person

Client Service Representative (Specialty Practice)

Premier NX

<div>Description:

Be The Next
Customer Service Representative (Bilingual Spanish/English) - Remote 
 
Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career. 
Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Service Representative, you will contribute to Premier NX&rsquo;s success by meeting our client&rsquo;s service levels.
Come join us!
SUMMARY: We are seeking a detail-oriented and customer-focused Bilingual Spanish/English Customer Service Representative to support a well-known global brand in consumer products. The Customer Service Representative is responsible for responding to complex consumer inquiries via phone, email and live chat. The Representative will assist Spanish and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently.
Hours of Operation: We provide support to our client from Monday through Friday with shifts between 9:00AM &ndash; 5:00PM EST or 10:00AM &ndash; 6:00PM EST. Representatives work remotely with equipment supplied provided the required minimum internet speed service is validated.
Key points of the role:<ul><li>
Our contact center provides extraordinary service, and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer.</li><li>
We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed.</li><li>
This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule.</li><li>
Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward.</li><li>
Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding.</li><li>
We consider our representatives on this product a team working together to address the questions, concerns and issues</li><li>
Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be.</li></ul>
KEY RESPONSIBILITIES:<ul><li>
Answer incoming phone calls, live chats, and respond to written communication.</li><li>
Troubleshoot any issues related to the consumer product.</li><li>
Assist consumers with order inquiries, product information, and shipping updates.</li><li>
Process refunds and replacements accurately and efficiently,</li><li>
Make recommendations based on consumer&rsquo;s needs.</li><li>
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.</li><li>
Deliver a high-quality, empathetic customer experience across all channels.</li><li>
Manage multiple systems and tasks simultaneously in a fast-paced environment.</li><li>
Continually maintain working knowledge of all company products, services, and promotions.</li><li>
Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.</li></ul>
Requirements:

QUALIFICATIONS:<ul><li>
Fluent in Spanish and English (written and spoken).</li><li>
Ability to multitask and navigate multiple systems efficiently.</li><li>
Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving.</li><li>
Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations.</li><li>
Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical.</li><li>
Previous customer service experience preferred.</li></ul>
EDUCATION and/or EXPERIENCE:<ul><li>
College degree preferred with minimum of 3 years customer service experience.</li><li>
Strong computer experience working on multiple software programs.</li><li>
Consultative customer service skills: ability to analyze a customer&rsquo;s situation and present a solution.</li><li>
Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment.</li><li>
Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media &amp; chat).</li><li>
Must be authorized to work in the US without sponsorship.</li></ul>
Together, we can offer endless possibilities! What is next for you?</div>

Customer Service Representative (Bilingual Spanish/English) - Remote

Robert Half

<div>
 We are looking for a Customer Service Representative to support a busy real estate organization in New York, New York. This contract opportunity with permanent potential is ideal for someone who enjoys helping customers, managing account-related questions, and keeping records accurate across calls and email communication. The role combines customer service and accounts receivable support, with a strong focus on professionalism, responsiveness, and attention to detail in a fast-paced environment.
 
 
 Responsibilities:
 
 &bull; Respond to incoming customer calls and emails, providing timely assistance and clear follow-up on service or account-related inquiries.
 
 &bull; Place outbound calls when needed to resolve open issues, confirm information, and support ongoing customer communication.
 
 &bull; Enter and update customer, order, and account details accurately in internal systems to maintain reliable records.
 
 &bull; Assist with accounts receivable-related tasks by tracking payment matters, documenting conversations, and escalating issues when appropriate.
 
 &bull; Coordinate appointments and follow-up activities to ensure customer requests are handled efficiently.
 
 &bull; Use Microsoft Office tools, especially Excel, to organize data, monitor activity, and prepare routine reports.
 
 &bull; Support day-to-day service operations in an onsite environment while collaborating with team members across the business.
 
 &bull; Maintain a courteous and solution-focused approach when handling a high volume of interactions in a customer service setting.
 
 &bull; At least 1 year of experience in customer service, call center support, or a similar client-facing role.
 
 &bull; Proficiency with Microsoft Office, including strong working knowledge of Excel and Word.
 
 &bull; Ability to manage inbound and outbound communication professionally by phone and email.
 
 &bull; Experience with data entry and maintaining accurate information in business systems.
 
 &bull; Strong organizational skills with the ability to balance multiple tasks and follow through on details.
 
 &bull; Comfortable working onsite at least 3 days per week in New York, New York.
 
 &bull; Previous exposure to real estate or property management environments is preferred.
 
 &bull; Experience with Yardi is preferred.
 
 TalentMatch
 
 &reg;
 
 
 
 
 Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
 
 
 
 
 Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
 
 
 
 
 All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
 
 
 
 
 &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
 
</div>

Customer Service Representative

McKinsey & Company

<div>
 
 Who You'll Work With
 
 
 
 You are someone who thrives in a high-performance environment, bringing a growth mindset and entrepreneurial spirit to tackle meaningful challenges that have a real impact.
 
 
 In return for your drive, determination, and curiosity, we&rsquo;ll provide the resources, mentorship, and opportunities to help you quickly broaden your expertise, grow into a well-rounded professional, and contribute to work that truly makes a difference.
 
 
 When you join us, you will have:
 
 
 <ul>
 <li>
 Continuous learning: Our learning and apprenticeship culture, backed by structured programs, is all about helping you grow while creating an environment where feedback is clear, actionable, and focused on your development. The real magic happens when you take the input from others to heart and embrace the fast-paced learning experience, owning your journey.
 </li>
 <li>
 A voice that matters: From day one, we value your ideas and contributions. You&rsquo;ll make a tangible impact by offering innovative ideas and practical solutions, all while upholding our unwavering commitment to ethics and integrity. We not only encourage diverse perspectives, but they are critical in driving us toward the best possible outcomes.
 </li>
 <li>
 Global community: With colleagues across 65+ countries and over 100 different nationalities, our firm&rsquo;s diversity fuels creativity and helps us come up with the best solutions. Plus, you&rsquo;ll have the opportunity to learn from exceptional colleagues with diverse backgrounds and experiences.
 </li>
 <li>
 Exceptional benefits: In addition to a competitive salary (based on your location, experience, and skills), we offer a comprehensive benefits package, including medical, dental, mental health, and vision coverage for you, your spouse/partner, and children.
 
 
 </li>
 </ul>
 
 Your Impact
 
 
 
 Our Executive Assistants (EAs) are expected to be creative problem solvers for the Senior Partner and/or Partner whom they support. In this role, you will collaborate with your Partners to optimize their time, create trust-based relationships within their network while building your own, and delivering high-quality end products.
 
 
 The Partners&rsquo; network includes their clients, teams, practices, and internal colleagues. You will build ongoing rapport with your Partners, their clients, client assistants, internal colleagues, your EA team and other EAs globally. You will act as an informed representative for the Partners when interacting with clients, internal and external customers, and others, while maintaining the confidentiality of highly sensitive information.
 
 
 Your role involves organizing, strategically managing, and maintaining detailed and complex calendars for Senior Partners and other team members.
 
 
 Your responsibilities will include planning and coordinating client and internal meetings, conference calls, conferences, events, and lunches or dinners, as well as sending out reminders. You will also coordinate complex international and local travel arrangements, manage travel logistics, and accommodate individual preferences.
 
 
 Additional duties include tracking and managing all incoming communications, responding to correspondence that does not require the personal attention of the Partner, and assuming responsibility for planning, organizing, and executing projects with minimal guidance. These projects often involve coordinating schedules for senior leadership participants.
 
 
 Acting as an informed deputy, you will interact with clients and other key stakeholders whose goodwill and respect are critical to the Partners and the firm, while also fostering strong relationships with clients and their administrative contacts.
 
 
 Collaboration with Executive Assistant Managers and department members is essential to ensure smooth workflow, timely actions, and adherence to deadlines.
 
 
 Your role also includes organizing and maintaining all client and internal files using the firm's authorized system, providing backup coverage as needed, and coordinating events for both internal and external initiatives.
 
 
 Additional responsibilities include preparing and submitting timesheets and expenses in accordance with deadlines, managing and monitoring client accounting statements and invoices upon request, and handling miscellaneous tasks such as printing, copying, mailing, and other duties as assigned.
 
 
 
 Your Qualifications and Skills
 
 
 
 <ul>
 <li>
 Undergraduate degree preferred
 </li>
 <li>
 3+ years supporting senior level executives
 </li>
 <li>
 Outstanding administrative and organizational skills; detail oriented; able to prioritize and multitask; strong ownership evident through responsibility and accountability for end product; highly proactive mindset
 </li>
 <li>
 Highly professional presence on telephone, email, and all other work-related communications platforms
 </li>
 <li>
 Strong typing and proofreading skills; ability to produce typed documents quickly and accurately
 </li>
 <li>
 Computer literate, including strong email and calendaring skills
 </li>
 <li>
 Excellent judgment and resourcefulness
 </li>
 <li>
 Strong technical skills, including proficiency in PowerPoint, Word and Excel
 </li>
 <li>
 Excellent interpersonal skills; positive attitude; ability to build relationships within the firm and with client executives and external experts
 </li>
 <li>
 Ability to expand role beyond responsive support to proactive contributions and ownership for administrative tasks; ability to work independently
 </li>
 <li>
 Able to work efficiently and effectively in a fast-paced, deadline-driven, high-pressure environment
 </li>
 <li>
 Professional commitment to client service; comfortable working in a team setting with client service "can do" attitude
 </li>
 </ul>
</div>

Executive Assistant

HARVARD PROTECTION SERVICES

<div>Position Objective:
<div>
Company Overview:</div><div></div><div> 
Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.</div><div></div><div> 
Job Summary:</div><div></div><div> 
Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.</div>
Essential Duties and Responsibilities:
<ul><li>Maintain a professional demeanor while aiding customers, employees, visitors, and guests</li><li>
Maintain a visible presence in the facility / building assigned</li><li>
Monitor the environment, with the ability to detect suspicious and unsafe activity</li><li>
Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests</li><li>
Greet customers, visitors, staff, tenants, guests in a professional manner always</li><li>
Answers questions and assists guests and employees in a customer focused, supportive manner</li><li>
Answer all phones in a professional manner</li><li>
Permit authorized persons to enter property and monitor entrances and exits</li><li>
Know the facility / building policies and procedures, and enforce them within the required limits</li><li>
Perform required patrols of designated areas on foot or in vehicle</li><li>
Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements</li><li>
Follow established emergency action planning and procedures</li><li>
Monitor alarms and systems, as required
</li><li>Prepare reports on accidents, incidents, and suspicious activities, as directed</li><li>
The essential duties and responsibilities may differ by customer location assigned</li></ul>
Knowledge and Skill Requirements:
<ul><li>State or municipality mandated security officer licenses</li><li>
Minimum High School Diploma, GED or the equivalent</li><li>
Must have reliable means of communication and transportation</li><li>
Must have a security guard license or be able to obtain one within an acceptable period</li><li>
Strong interpersonal communication skills and friendly, professional demeanor</li><li>
Neat and professional appearance</li><li>
Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
</li><li>Write routine correspondence, to include log entries and incident reporting</li><li>
Previous contract security, law enforcement, military, customer service experience helpful</li></ul>
Compensation:
<div>
Harvard Protection Services offers a competitive hourly pay rate with health &amp; welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.</div><div> 
About Harvard Protection Services:
</div><div>Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer&rsquo;s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.</div><div></div><div> 
Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities</div> 
<div></div>
Salary &amp; Wage Details: $19.00 Schedule: All Shifts- Floater</div>

Security Hospitality/Concierge

Volunteers of America- Greater New York, Inc.

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
 Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
 We are currently seeking qualified candidates for the following position:
 
Position: Benefits Specialist
 
The Benefits Specialist offers support to eligible formerly homeless clients living in Permanent Supportive Housing to promote well-being and stability. The Benefits Specialist is part of a specialized team working across four SRO sites in The Bronx and Brooklyn. The Benefits Specialist will be assigned a caseload of clients at one of those sites and will coordinate closely with case management, recreational and operations staff at the building to which they are assigned
 
East 119th Street Veterans Residence is a single room occupancy (SRO) residence that provides permanent, supportive housing to formerly homeless single veteran men and women, including those diagnosed with a mental illness. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/our-vets-programs
 
Location: New York, NY 10036
 
Minimum Qualifications: 
<ul>
<li>Associate's degree or 60 college credits courses in Human Services field or High School Diploma or GED with 2 years of related experience helping low-income clients access and maintain benefits including Public Assistance, Disability and Veterans benefits.</li>
<li>The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.</li>
</ul>
Benefits Specialist Principal Responsibilities: 
1. Conduct benefits assessments and provide individualized education, assistance, referrals and advocacy to help clients obtain and retain any and all benefits to which they are entitled, including accompanying clients to appointments as needed.
 2. Work with clients and their medical and behavioral health providers to document disability to support SSI/SSD applications and appeals.
 3. Provide individualized money management and budgeting coaching and as needed connect clients to services to adult guardianship or representative payee services.
 4. Develop and deliver workshops on topics related to benefits, budgets and money management.
 5. Utilize best practice approaches and evidence-based interventions to maximize client outcomes.
 6. Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary.
 7. Participate in internal and external case conferencing activities.
 
We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
 
<ul>
<li>Medical, Dental, & Vision Coverage</li>
<li>Prescription Coverage</li>
<li>Life Insurance</li>
<li>Retirement Plan</li>
<li>Tuition Reimbursement</li>
<li>Paid Time Off, including a Paid Birthday Holiday</li>
</ul>
And much more!
 
To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/
 VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Benefits Specialist/Case Manager

Medical Offices of Manhattan

Job Title: Call Center RepresentativeResponsibilities: - Answer incoming calls and respond to patient inquiries in a professional and courteous manner - Provide accurate information about appointment, services, and policies to patients - Maintain patients records by updating account information and documenting interactions - Follow communication scripts to ensure consistent and effective customer service - Escalate unresolved issues to appropriate departments for further investigation and resolution - Meet or exceed call center performance targets, including quality assurance and customer satisfaction metrics - Collaborate with team members and supervisors to improve processes and enhance the overall customer experienceSkills:-Medical Medical office experience: 1 - 2 years (Required) - Excellent phone etiquette with the ability to communicate clearly and effectively - Strong customer service skills with a focus on providing exceptional service - Knowledge of medical terminology and medical office procedures is a plus - Bilingual in English and other languages is a plus, as it allows for effective communication with a diverse customer base - Proficient in data entry and navigating computer systems accurately and efficiently - Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment - Strong problem-solving skills with the ability to think quickly on your feetAt our company, we value our employees and offer a supportive work environment that encourages growth and development. We provide comprehensive training to ensure you have the knowledge and skills needed to excel in your role as a Call Center Representative.If you are a motivated individual who is passionate about delivering excellent customer service, we would love to hear from you. Apply today to join our dynamic team!Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Call Center Representative

Explore 477+ Client service representative in New York this May. Find roles across top companies and apply now to boost your career.