case manager

customer success manager Jobs in New York

customer success manager

call center rep

call center representative Jobs in New York

call center representative

client service associate Jobs in New York

client service associate

client service representative

Bank of America

<div>Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. 
 
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates&rsquo; physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. 
 
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. 
 
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! 
Job Description:
This job is responsible for engaging clients in the lobby to educate and assist with conducting transactions through self-service resources, such as mobile banking, online banking, or ATM. Key responsibilities include accurately and efficiently processing cash transactions for clients as needed. Job expectations include having deep conversations with clients to gain in-depth knowledge of the financial and life priorities and connecting clients to solutions that meet the financial goals.<div>
Responsibilities: 
<ul><li>Executes the bank's risk culture and strives for operational excellence</li><li>Builds relationships with clients to meet financial needs</li><li>Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li><li>Grows business knowledge and network by partnering with experts in small business, lending, and investments</li><li>Manages financial center traffic, appointments, and outbound calls effectively</li><li>Drives the client experience</li><li>Manages cash responsibilities</li></ul></div><div>
Required Qualifications: 
<ul><li>Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client</li><li>Collaborates effectively to get things done, building and nurturing strong relationships</li><li>Displays passion, commitment and drive to deliver an experience that improves our clients' financial lives</li><li>Is confident in identifying solutions for new and existing clients based on their needs</li><li>Communicates effectively and confidently and is comfortable engaging all clients</li><li>Has the ability to learn and adapt to new information and technology platforms</li><li>Is confident in educating clients on how to conduct simple banking transactions through self-service technologies (for example, ATM, online banking, mobile banking)</li><li>Applies strong critical thinking and problem-solving skills to meet clients' needs</li><li>Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations</li><li>Efficiently manages time and capacity</li><li>Focuses on results while acting in the best interest of the client</li><li>Can be flexible to work weekends and/or extended hours as needed</li></ul></div><div>
Desired Qualifications: 
<ul><li>Experience in financial services and knowledge of financial services industry, products and solutions</li><li>One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals</li><li>Six months of cash handling experience</li><li>Bachelor's Degree or business-relevant Associate&rsquo;s Degree such as business management, business administration or finance</li></ul></div><div>
Skills: 
<ul><li>Adaptability</li><li>Business Acumen</li><li>Customer and Client Focus</li><li>Oral Communications</li><li>Problem Solving</li><li>Account Management</li><li>Client Experience Branding</li><li>Client Management</li><li>Client Solutions Advisory</li><li>Relationship Building</li><li>Business Development</li><li>Pipeline Management</li><li>Prospecting</li><li>Referral Identification</li><li>Referral Management</li></ul></div>
Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40</div>

Relationship Banker, Long Island Central, NY Area

IDEX Corporation

<h2>Description</h2>We are seeking a dedicated and motivated Customer Service professional to join our dynamic team. In this role, you will be the primary point of contact for our customers, ensuring they receive exceptional support and assistance. You will handle inquiries, resolve issues promptly, and contribute to building strong customer relationships. This position requires excellent communication skills, problem-solving abilities, and a passion for delivering outstanding service. You will work closely with various departments to ensure customer satisfaction and help enhance our overall customer experience. Whether managing orders, addressing concerns, or providing product information, your role is critical in maintaining our company’s reputation for excellent customer care. If you are eager to work in a fast-paced environment and enjoy helping people, this opportunity is perfect for you. We offer a supportive work environment where your contributions are valued, and there are opportunities for professional growth and development within the company. Join us to be part of a team committed to excellence in customer service and continuous improvement. If you have a positive attitude, strong interpersonal skills, and a willingness to learn, we invite you to apply for this rewarding position and help us exceed our customers' expectations every day.<h3>Responsibilities</h3><ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat.</li><li>Resolve customer complaints and issues efficiently to ensure satisfaction.</li><li>Provide accurate information about products, services, and policies.</li><li>Process orders, returns, and exchanges accurately and timely.</li><li>Maintain detailed records of customer interactions and transactions.</li><li>Collaborate with other departments to address and resolve complex issues.</li><li>Identify potential improvements in customer service procedures and communicate feedback.</li><li>Follow up with customers to ensure their issues are resolved and they are satisfied.</li></ul><h2>Requirements</h2><ul><li>Proven experience in a customer service role or related field.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and conflict-resolution abilities.</li><li>Ability to work in a fast-paced environment while managing multiple priorities.</li><li>Empathy and patience when dealing with challenging customers.</li><li>Proficiency with customer service software, databases, and tools.</li><li>High school diploma or equivalent; additional education in customer service is a plus.</li><li>Strong organizational skills and attention to detail.</li></ul><h2>Benefits</h2><ul><li>Comprehensive health, dental, and vision insurance plans</li><li>Flexible work schedules to support work-life balance</li><li>Opportunities for professional growth and career advancement</li><li>Employee discounts on products and services</li><li>Supportive and inclusive team environment</li></ul>

Customer Service

School of Science and Technology

We are searching for a polite, professional call center 
representative to work closely with other team members to provide 
outstanding service to our customers by answering questions, handling 
complaints, and troubleshooting problems with our products and services.
 The call center representative may handle a high volume of inbound or 
outbound calls or both and should seek to create a positive experience 
for each caller. They will listen to clients to understand the reason 
for their call, address all questions or complaints, and provide an 
accurate and efficient response.To be a successful call center 
representative, you should be customer-focused, detail oriented, and 
efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3>Call Center Representative Responsibilities:</h3><ul><li>Answering
 or making calls to clients to learn about and address their needs, 
complaints, or other issues with products or services.</li><li>Responding
 efficiently and accurately to callers, explaining possible solutions, 
and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3>Call Center Representative Requirements:</h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.</li></ul>

Call Center Rep

Portermatt Electric Inc

Job Overview Portermatt Electric Inc. is a leading provider of quality and safe services for the commercial electrical industry. Since 1998, our mission has been to exceed customer expectations through our core values of honesty, dependability, and integrity. We are committed to fostering a friendly work environment and building lasting partnerships that ensure mutual success. We are currently seeking a dedicated and professional Remote Customer Service Representative to join our team. This is a Full-Time, remote position for candidates based in the United States. As the first point of contact for our clients, you will play a crucial role in upholding our reputation for excellence. The ideal candidate will be a clear communicator, an adept problem-solver, and passionate about delivering an outstanding customer experience. The salary for this position is $25 - $36 per hour, commensurate with experience. Responsibilities * Serve as the primary point of contact for customer enquiries via phone, email, and online platforms. * Provide accurate and helpful information regarding our services, pricing, and scheduling. * Efficiently manage and resolve customer issues and complaints with professionalism and empathy. * Schedule service appointments and coordinate with our technical teams to ensure timely service delivery. * Maintain detailed and accurate records of all customer interactions, transactions, and correspondence in our CRM system. * Process service requests, forms, and applications in a timely manner. * Follow up with customers to ensure their issues are resolved and they are satisfied with our service. * Collaborate with internal departments to streamline processes and improve the overall customer experience. * Consistently represent the company’s values of honesty, dependability, and integrity in all communications. Qualifications * Proven experience in a customer service, client support, or a similar role. * Exceptional verbal and written communication skills with a professional telephone manner. * Strong problem-solving skills and the ability to think on your feet. * Proficiency in using CRM software and other standard office applications. * Excellent organisational and time-management skills, with the ability to multitask effectively. * A high degree of empathy, patience, and a customer-centric attitude. * The ability to work independently and effectively in a remote setting. * A dedicated, quiet home office space with a reliable, high-speed internet connection is required. * Experience in the electrical or a related trade industry is advantageous but not essential.

Remote Customer Service Representative

PowerToFly

Job Overview PowerToFly is seeking a dedicated and articulate Online Chat Support specialist to join our dynamic team. This is a Full-Time position based in New York Mills, Minnesota, United States. The successful candidate will play a crucial role in supporting our global community of over 1.1 million professionals and the organisations we partner with. At PowerToFly, we connect organisations with the AI-skilled and domain-expert talent they need to build better, more representative models. As the first point of contact for many in our diverse community, you will provide exceptional service, answer enquiries, and ensure a seamless user experience on our platform. This role offers a competitive hourly wage of $26 - $36 USD per hour. Responsibilities  <ul><li>Provide timely, professional, and accurate support to our community members and clients via live chat.</li><li>Serve as an expert on the PowerToFly platform, guiding users through features and troubleshooting issues.</li><li>Resolve user enquiries regarding our services, including talent acquisition and AI model training.</li><li>Effectively identify and escalate complex technical issues to the appropriate internal teams for resolution.</li><li>Maintain detailed and accurate records of all user interactions and feedback in our CRM system.</li><li>Contribute to our knowledge base by documenting common issues and creating helpful support articles.</li><li>Collaborate with team members to improve our support processes and overall customer satisfaction.</li><li>Uphold the professional and inclusive tone of the PowerToFly brand in all communications.</li></ul>Qualifications  <ul><li>Proven experience in a customer support, technical support, or similar client-facing role.</li><li>Exceptional written communication and interpersonal skills, with a strong command of the English language.</li><li>Excellent problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in managing multiple conversations simultaneously in a fast-paced environment.</li><li>Experience with helpdesk software (e.g., Zendesk, Intercom) and CRM systems is highly advantageous.</li><li>A high degree of empathy, patience, and a genuine desire to help others.</li><li>A strong interest in technology, artificial intelligence, and community-building is desirable.</li><li>Must be self-motivated and capable of working effectively both independently and as part of a team.</li></ul>

Online Chat Support

steinberger construction inc

Job Overview Steinberger Construction Inc. is seeking a dedicated and professional Customer Experience Associate to join our team in New York, New York. This is a full-time position ideal for an individual who is passionate about delivering exceptional client service within the dynamic construction industry. The successful candidate will be the primary point of contact for our clients, ensuring a smooth, transparent, and positive experience throughout the entire project lifecycle. You will play a crucial role in maintaining our reputation for quality and client satisfaction. Responsibilities  <ul><li>Serve as the main point of contact for all client enquiries, providing timely and professional responses.</li><li>Proactively communicate project updates, milestones, and any potential delays to clients.</li><li>Manage client expectations effectively and work to resolve any issues or concerns in a prompt and efficient manner.</li><li>Liaise between clients and internal teams, including project managers and contractors, to ensure client requirements are clearly understood and met.</li><li>Gather, analyse, and report on client feedback to identify trends and contribute to our continuous service improvement initiatives.</li><li>Maintain accurate and detailed records of all client interactions and correspondence.</li><li>Assist in the preparation of client-facing documentation, presentations, and reports.</li><li>Organise and coordinate client meetings, site visits, and project handover procedures.</li></ul>Qualifications  <ul><li>Proven experience in a customer service, client relations, or account management role.</li><li>Exceptional verbal and written communication skills, with a keen eye for detail.</li><li>Strong interpersonal skills with the ability to build and maintain lasting client relationships.</li><li>Excellent organisational and problem-solving capabilities, with an aptitude for managing multiple priorities simultaneously.</li><li>A professional, patient, and empathetic approach to client management.</li><li>Proficiency in the Microsoft Office Suite is essential.</li><li>Experience within the construction, engineering, or real estate sectors is highly desirable but not essential.</li><li>Familiarity with CRM software would be considered an advantage.</li></ul> Benefits  <ul><li>A competitive daily salary ranging from $250 to $500 USD, commensurate with experience.</li><li>Opportunities for professional growth and career development within a reputable company.</li><li>A collaborative and supportive work environment.</li><li>The chance to be a key part of exciting and impactful construction projects.</li></ul>

Customer Experience Associate

B&H Photo Video

<div>
 
 
 Job Overview:
 
 
 
 
 
 
 The Accounts Payable Account Representative is responsible for ensuring timely and accurate matching of invoices for inventory goods received by our warehouse. S/he reconciles unmatched invoices, unmatched receipts, post credit and debit memos and reconciles vendor statements to ensure their respective accounts remain current. The AP Account Representative is also responsible for addressing and resolving vendor inquiries and disputes timely, accurately and professionally, and when necessary, escalating them accordingly. Additionally, the AP Account Representative responds to inquiries from our internal business partners relating to his/her designated vendors.
 
 
 
 
 
 
 
 
 
 Essential Responsibilities:
 
 
 <ul>
 <li>
 Process a high volume of invoices accurately and timely.
 </li>
 <li>
 Reconciles vendor statements against company records to identify and resolve discrepancies.
 </li>
 <li>
 Investigate and resolve issues related to invoices and payments.
 </li>
 <li>
 Research and resolve unmatched receipts and unmatched invoices.
 </li>
 <li>
 Communicating with vendors regarding payment status, invoice inquiries and discrepancies.
 </li>
 <li>
 Adherence to established AP policies and procedures.
 </li>
 <li>
 Provides follow-up to our internal business partners related to internal issues and inquires.
 </li>
 </ul>
 
 
 
 
 
 Specific Knowledge, Skills, and Abilities:
 
 
 <ul>
 <li>
 Proficient with Outlook, Excel, and Image Retrieval programs.
 </li>
 <li>
 Previous experience with a medium or large sized retail organization, is preferred.
 </li>
 <li>
 Advanced ability to investigate issues and answer inquiries.
 </li>
 <li>
 Excellent communication skills.
 </li>
 <li>
 Outstanding problem-solving skills.
 </li>
 <li>
 Familiarity and comfortability with technology.
 </li>
 <li>
 Ability to work independently and collaboratively within a team.
 </li>
 <li>
 Knowledge of Salesforce is helpful
 </li>
 </ul>
 
 
 
 
 
 Preferred Education, Experience and Licenses:
 
 
 <ul>
 <li>
 Minimum of 1 years of high-volume Accounts Payable experience.
 </li>
 </ul>
 
 
</div>

Accounts Payable Representative

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