customer service manager, airport customer operations

case manager

case manager - supportive housing Jobs in New York

case manager - supportive housing

customer service manager, airport customer operations Jobs in New York

customer service representative Jobs in New York

customer service representative

account coordinator

client services manager

Volunteers of America- Greater New York, Inc.

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
 Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
 We are currently seeking qualified candidates for the following position:
 
Position: Case Manager
 
The Case Manager is a key provider of services within Volunteers of America’s Case Management Model. The Case Manager works with the client to assess their strengths and needs, plan a course of action, link the client to services, counsel the client and monitor progress. S/he must assure that clients receive appropriate, competent and professional information and advice, referrals and advocacy services to achieve successful outcomes. May include supervision of direct care staff.
 
Horizon Program, comprised of scattered-site apartments located in the Bronx, enables single adults and families to live independently within in the community, as self-sufficiently as possible. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/hiv-aids
 
Location: Bronx, NY 10451
 
Minimum Qualifications: 
<ul>
<li>Associate's degree or 60 college credits courses in Human Services field, or High School Diploma or GED with 2 years of relevant shelter experience.</li>
<li>The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.</li>
</ul>
Case Manager Principal Responsibilities: 
1. Manage the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs.
 2. Develop with the client a mutually agreed-upon individual service plan reflecting assessment findings goals. Update the plan with the client as required.
 3. Meet regularly with the client to assist him/her in obtaining needed services/benefits to achieve their individual service plan goals. Provide supportive counseling to strengthen his/her ability to make appropriate life decisions.
 4. Document case management activities in accordance with agency and funder guidelines and procedures. Collect service data and participate in evaluation and quality assurance activities.
 
We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
 
<ul>
<li>Medical, Dental, & Vision Coverage</li>
<li>Prescription Coverage</li>
<li>Life Insurance</li>
<li>Retirement Plan</li>
<li>Tuition Reimbursement</li>
<li>Paid Time Off, including a Paid Birthday Holiday</li>
</ul>
And much more!
 
To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/
 VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Case Manager

WGSN

<div>
 
 The role
 
 
 
 We're looking for a strong
 
 Client Services Executive
 
 to join our NAM team and become an integral part of our Client Services function.
 
 
 
 This is an office-based role out of our New York or LA office.
 
 
 
 
 Salary range - $57,388.00 - $70,000.00
 
 
 
 
 Working at WGSN
 
 
 
 
 Together, we create tomorrow
 
 
 
 A career with WGSN is fast-paced, exciting and full of opportunities to grow and develop. We're a team of consumer and design trend forecasters, content creators, designers, data analysts, advisory consultants and much more, united by a common goal: to create tomorrow.
 
 
 WGSN's trusted consumer and design forecasts power outstanding product design, enabling our customers to create a better future. Our services cover consumer insights, beauty, consumer tech, fashion, interiors, lifestyle, food and drink forecasting, data analytics and expert advisory. If you are an expert in your field, we want to hear from you.
 
 
 
 Role Overview
 
 
 We are looking for a Client Services Administrator to be responsible for providing outstanding administrative and operational support to the WGSN Client Services, North America team. This role will be reporting to the Manager of Client Services, North America and will play a vital role in improving efficiency, client engagement and driving retention across the WGSN NAM portfolio.
 
 
 
 The team
 
 
 
 We have a high performing team who are diverse and based all over the US. The Client Success team works within the North American sales team. The team has worked incredibly hard over the past year to achieve outstanding results. They are true winners!
 
 
 You will be joining this integral team where support, learning and team spirit will allow you to settle comfortably into the role.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Service a portfolio of Strategic and Enterprise partnerships for WGSN NAM, managing risk, identifying growth opportunities, create service account plans and perform educational sessions for retention purposes
 </li>
 <li>
 Exceed the expectations of our clients by showing best in class service and implement best practices to drive engagement for retention purposes
 </li>
 <li>
 Ensure monthly and quarterly KPIs are met in line with the business&rsquo;s retention rate
 </li>
 <li>
 Form a partnership with the Strategic Account Managers to anticipate risk, create mitigations and growth strategies for retention and reinforce the business&rsquo;s value proposition among set of users and accounts
 </li>
 <li>
 Resolve client issues on a case-by-case basis and proactively follow-up with clients to ensure needs are met within 24 hours
 </li>
 <li>
 Be proactive on client needs by staying up-to-date on all WGSN products and services and be a leader within your team on product knowledge
 </li>
 <li>
 Liaise with our product and technology departments on user testing of new products and enhancements; provide customer feedback to internal teams/stakeholders by different means
 </li>
 <li>
 Proactively engage with subscribers to demonstrate the value of WGSN&rsquo;s products and services, provide support that maximise our client&rsquo;s return on investment by way of: educational sessions, outgoing calls, customized outreach based on client needs and conduct weekly/monthly usage monitoring to create risk mitigation strategies to ensure retention goals are met
 </li>
 <li>
 Responsible for the adoption of WGSN&rsquo;s tool within NAM client base
 </li>
 <li>
 Puts forth new ideas for engagement, strategizes on creative ways for outgoing client communication and daily upkeep of internal records and communication via CRM tools
 </li>
 <li>
 Identify improvements to current processes that improve client services&rsquo; ability to provide outstanding client support
 </li>
 <li>
 Coach peers proactively in the NAM CS department to create skill lift that drive client growth/retention and contribute to overall team success; act as a team leader
 </li>
 <li>
 Tight time scales as needed
 
 
 
 
 
 </li>
 </ul>
 
 This list is not exhaustive and there may be other activities you are required to deliver.
 
 
 
 
 Skills, Experience &amp; Qualifications Required
 
 
 
 <ul>
 <li>
 At least 2 years of experience in a Client Success role
 </li>
 <li>
 Confident communicating with C-Suite executives
 </li>
 <li>
 Must have experience with Salesforce and Google Suite
 </li>
 <li>
 Applies understanding of how Client Success reinforces value and growth through the delivery of an exceptional service and engagement; is service-focused
 </li>
 <li>
 Strong attention to detail, excellent presentation and organizational skills required
 </li>
 <li>
 Exceptional communication and collaboration with the ability to work within a diverse client base to ensure best practices are applied with a high standard in line with business SLA&rsquo;s
 </li>
 <li>
 Understanding of the product design cycle, exposure to retail, lifestyle trends or creative industries is strongly desirable
 </li>
 <li>
 Excellent interpersonal skills, adaptability, positive attitude, ability to go the extra mile &amp; professionalism
 </li>
 <li>
 Understanding of the design cycle, exposure to retail, lifestyle trends or creative industries is needed
 
 
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 Our
 
 benefits and wellbeing
 
 package offers flexible benefits you can tailor to your own personal needs, including:
 
 
 
 <ul>
 <li>
 Paid Time Off &ndash; 15 days of vacation per year with an additional day for each year of service up to 20 days. WGSN also observes the 12 Federal holidays. We also offer 6 weeks of paid Parental Leave
 </li>
 <li>
 401(k) Retirement Savings Plan &ndash; allows employees to save and invest for their own retirement on a tax deferred basis. WGSN matches 50% of the first 6% contributed by employees
 </li>
 <li>
 Dental and Vision plans with MetLife
 </li>
 <li>
 Health Care with Anthem &amp; Blue Cross Blue Shield
 </li>
 <li>
 Life Insurance, AD&amp;D, Short and Long-Term Disability - all eligible employees receive coverage at no cost through Metlife
 </li>
 <li>
 Mental Health &ndash; WGSN provides many ways for employees to access mental health care including an Employee Assistance Program and inpatient, outpatient and virtual care if enrolled in an Anthem medical plan. Our EAP is available to all permanent staff, regardless of if you elect benefits
 
 
 
 
 
 </li>
 </ul>
 
 More About WGSN
 
 
 WGSN is the global authority on consumer trend forecasting.
 
 
 We help brands around the world create the right products at the right time for tomorrow&rsquo;s consumer.
 
 
 
 Our values
 
 
 
 
 We Are Everywhere
 
 
 
 The future is everything, it happens everywhere. WGSN is the world-leading forecaster because we track and analyse consumer behaviours, product innovation, design and creativity, everywhere.
 
 
 
 We Are Future Focused
 
 
 
 We utilise our global resources and intelligence to research, source and analyse quantitative and qualitative data to produce our forecasts. Everything we do is focused on working with our customers to create a successful and positive tomorrow.
 
 
 
 We Are Rigorous
 
 
 
 We source, review and assess quantitative and qualitative data to produce robust, actionable forecasts. To provide credible insights and design solutions for our clients, it is essential that rigour runs through everything we do.
 
 
 
 Our culture
 
 
 
 An inclusive culture is one of our key priorities. We want our people to truly be themselves and thrive. We love having a diverse team of people who bring new ideas, different strengths and perspectives &amp; reflect the global audience we work with.
 
 
 
 Inclusive workforce
 
 
 
 We are committed to supporting the
 
 environment and sustainability
 
 , including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.
 
 
 
 Recognising great performance
 
 is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.
 
 
 We offer a
 
 flexible working environment
 
 with a wide range of flexible, hybrid and agile working arrangements. Conversations about flexible working have always been&mdash;and will continue to be&mdash;actively encouraged here, but we do not offer full remote working.
 
 
 We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require
 
 any reasonable adjustments
 
 that would make you more comfortable during the process, please let us know so that we can do our best to support you.
 
 
 
 
 A Note for Applicants
 
 
 
 
 
 We use AI to help our team screen applications and identify candidates whose skills and experience match the role. This technology removes personal information to promote a fair and unbiased process. We believe this tool helps us find the best talent while maintaining transparency and fairness.
 
 
 
 
 
 A Note for Recruiters
 
 
 
 
 
 Thank you so much for your interest in working with us at WGSN! Our internal Talent Acquisition team takes care of all our recruitment efforts. When we need some extra help, we partner with agencies on our Preferred Supplier List (PSL) that truly understand our business, culture and ways of working together. Since we focus on these established partnerships, we&rsquo;re unable to respond to unsolicited contacts or CVs from outside our PSL. But don&rsquo;t worry! If we decide to explore new partnerships, we&rsquo;ll be sure to reach out.
 
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Client Success Executive

The Hartford

<div>Sr UW Program Manager - UE07DE
We&rsquo;re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals &ndash; and to help others accomplish theirs, too. Join our team as we help shape the future. 
The Client Service Executive (CSE) is responsible for supporting profitable growth and retention of accounts. Additionally, the CSE will understand an account's needs while developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace.
We look to the CSE to support the end-to-end service mission while delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for our customers.<ul><li>
As an integral member of the service team, you support the service mission by delivering customer presentations that demonstrate professional diplomacy, clear and articulate messaging, and confident engagement to drive positive customer outcomes.</li><li>
Negotiates and coordinates end-to-end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results.</li><li>
Resolves service issues promptly via engagement with various internal service providers.</li><li>
Provides training to local agents and business partners on new claim products and services.</li></ul>
Qualifications<ul><li>
Minimum of 10 years of Property and Casualty experience in Claims, Underwriting, Sales, or related role is preferred.</li><li>
Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers&rsquo; Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).</li><li>
Excellent ability to present virtually and in person to senior leaders and internal and external audiences.</li><li>
Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence.</li><li>
Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.</li><li>
Strong conflict management skills and ability to navigate ambiguous situations.</li><li>
Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through.</li><li>
A valid driver&rsquo;s license is required as a company car may be assigned</li><li>
Ability to travel up to 25%</li></ul>
This candidate will service the Northeast Region.
This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (NY City, One Penn Plaza) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford&rsquo;s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$108,000 - $162,000
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age</div>

Claims Client Service Executive

A to Z Media

<div>A to Z Media, founded in 1994, is a family-owned company specializing in CD, DVD, and vinyl manufacturing services. For over 30 years, we have been committed to delivering exceptional customer service, high-quality products, and competitive pricing for our global clientele. We work closely with clients to provide bespoke manufacturing solutions, including special printing, packaging, production, and logistical support. Our clients range from indie labels and branding agencies to distributors and Fortune 500 companies. At A to Z Media, we pride ourselves on being a true partner in bringing creative visions to life.
This is an incredible opportunity to join a growing creative, high performance and fun Company integrated with music and other creative industries.
The ideal candidate is a problem solver and is up for everything - no task or project is too large or too small. It is important to us that you are 'hands on' and willing to tackle any challenge.
Responsibilities
The primary role is to work closely with our client base to understand their release schedules and priorities, and to ensure the best possible customer service.
You will be tracking and driving the process from end to end which includes:
Working with internal art department trafficking jobs through design/proofing stage<ul><li>
Issuing purchase orders to all vendors, both domestic and international</li><li>
Trafficking all projects through print, manufacturing and delivery to final destination</li><li>
Communicating on a regular basis with the client as to the status of their projects</li><li>
Communicating via phone, email, zoom, etc., both domestic and international</li><li>
Maintaining an accurate production schedule and generate weekly status reports for clients</li><li>
Navigate internal schedules for domestic and international projects</li><li>
Correctly invoicing clients and ensuring that all billable parts are included</li><li>
Liaise with in-house Sales personnel as and when necessary</li><li>
Additional duties and responsibilities as assigned</li></ul>
Qualifications
The ideal candidate is:<ul><li>
Client-focused and quality-obsessed</li><li>
Proactive not reactive</li><li>
A problem solver</li><li>
A great communicator</li><li>
A great collaborator</li><li>
Enthusiastic and self-motivated</li><li>
Detail oriented and organized</li><li>
Able to project manage and see a project through from start to finish</li><li>
Able to work well under pressure</li><li>
Not afraid to learn new things</li></ul>
The ideal candidate has:<ul><li>
Excellent organizational skills including in-box management</li><li>
Excellent time management skills</li><li>
Excellent phone manner and people skills</li><li>
A team player attitude</li><li>
Knowledge of Microsoft Office</li><li>
Knowledge of Google Suite</li><li>
A love of music</li></ul>
$60,000 - $65,000, Full Time, On-Site to Hybrid
w5uA7VJvvU</div>

Customer Service Representative and Production Manager

Phaxis

<div>
 
 
 
 Case Manager
 
 
 
</div>

ACMH, INC.

<div>
 
 Description
 
 
 
 
 Position:
 
 Senior Case Manager/Case Manager, Sabra Goldman House (SGH)
 
 
 
 Function:
 
 Provides case coordination and delivers community rehabilitation services.
 
 
 
 Reports to:
 
 Program Director, SGH
 
 
 
 Location:
 
 Queens (Queens Village)
 
 
 
 Schedule:
 
 Tuesdays through Saturdays (11:00am-7:00pm)
 
 
 
 Tasks
 
 
 
 <ul>
 <li>
 Conducts home visits on a regular basis for assigned caseload.
 </li>
 <li>
 Obtains psychosocial histories and conducts functional skills assessments.
 </li>
 <li>
 Establishes and maintains liaison with primary provider of psychiatric care.
 </li>
 <li>
 Assures access to psychiatric, substance abuse and medical services, and entitlement benefits.
 </li>
 <li>
 Administers standardized health screening tools
 </li>
 <li>
 Monitors client medication, including adherence and side-effects.
 </li>
 <li>
 Develops an individualized rehabilitation plan (Service/Support Plan) in accordance with client needs, strengths, and goals and in consultation with the treatment team and others of the client&rsquo;s choice.
 </li>
 <li>
 Delivers community rehabilitation services according to individual need, including: Assertiveness/Self-Advocacy Training, Community Integration Services/Resource Development, Daily Living Skills Training, Health Services, Medication Management Training, Parenting Training, Rehabilitation Counseling, Skill Development Services, Socialization, Substance Abuse Services, and Symptom Management.
 </li>
 <li>
 Documents client response to service, progress and regressions, and regularly updates the Service/Support Plan.
 </li>
 <li>
 Trains clients in safety procedures and conducts fire drills and self-preservation tests.
 </li>
 <li>
 Prepares residents for transition to independent living and makes necessary referrals.
 </li>
 <li>
 Facilitates crisis intervention in the event of an emergency.
 </li>
 <li>
 Staffs Emergency Phone on a rotating basis.
 </li>
 <li>
 Maintains client charts and submits necessary notes and reports, including incident reports, in compliance with agency procedures.
 </li>
 <li>
 Oversees maintenance of apartments, inventories furniture, and alerts program director of maintenance problems.
 </li>
 <li>
 Attends in-service training as requested by supervisory personnel.
 </li>
 <li>
 Provides coverage as needed for other staff on the program team.
 </li>
 <li>
 Serves as &ldquo;Qualified Mental Health Staff Person&rdquo;
 </li>
 <li>
 Duties as assigned by supervisor.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Sr. Case Manager Qualifications and Salary Information:
 
 M.A. in psychology or a human service related field. B.A. in psychology or a human service related field with a minimum of 3 years of experience providing direct care in human services. Experience working with adults with serious mental illness preferred. Strong written and verbal communication skills. Master&rsquo;s Degree preferred.
 
 
 
 Single Site SCM Salary
 
 
 :
 
 $58,034 plus generous benefits
 
 
 
 Case Manager Qualifications and Salary Information:
 
 B.A. in psychology or a human service related field. A.A. degree in psychology or a human service related field with a minimum of 3 years of experience providing direct care in human services. Experience working with adults with serious mental illness preferred. Strong written and verbal communication skills.
 
 
 
 Single Site CM Salary
 
 
 :
 
 $50,078 plus generous benefits
 
 
 Please include a resume, cover letter and contact information for 3 professional references.
 
 
 ACMH is committed to the mental and physical wellbeing of vulnerable New Yorkers and is a leader in the provision of outreach and engagement, care management, rehabilitation, crisis support, and supportive housing. ACMH is committed to becoming an anti-racist organization and seeks to promote actionable change to create an intentional culture of equity at individual, interpersonal and institutional levels.
 
 
 For more information, visit our website: www.acmhnyc.org
 
 
 
 ACMH is an equal opportunity employer and does not discriminate in employment decisions based on race, color, creed, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, mental or physical disability, marital status, veteran status or citizenship status.
 
</div>

Sr Case Manager/Case Manager, Sabra Goldman House (SGH)

Xcede

<div>
 
 Leading Privately Held Financial Services Firm - Office &amp; Reception Manager &ndash; NYC
 
 
 
 
 
 We are seeking a highly polished &amp; organized Office &amp; Reception Manager to oversee day-to-day office operations and front desk management for a Leading Privately Held Financial Services Firm in their New York location.
 
 
 
 
 
 You would be supporting their Professional Services and Capital Solutions groups across two floors, ensuring a client-ready office environment, seamless visitor experience, and strong operational execution. You would lead office remodeling projects, furniture procurement, and vendor management to maintain a premium workplace experience.
 
 
 
 
 
 Overview:
 
 
 &bull; Manage front desk operations including visitor experience, guest registration, mail/package handling, and phone/email routing.
 
 
 &bull; Own daily facilities operations across two floors, maintaining a professional, clean, and fully functional office environment.
 
 
 &bull; Serve as primary liaison with building management and coordinate service requests, repairs, and maintenance.
 
 
 &bull; Oversee conference room readiness, meeting setup, catering coordination, and hospitality support for client-facing meetings.
 
 
 &bull; Manage office vendors (cleaning, pantry, catering, maintenance, security, supplies) and monitor service quality.
 
 
 &bull; Lead office remodeling, refresh, and improvement projects including planning, vendor sourcing, project coordination &amp; execution.
 
 
 &bull; Manage office furniture purchasing, including vendor selection, ordering, delivery coordination, and workspace setup.
 
 
 &bull; Support space planning, seating assignments, office moves, onboarding desk setup, and badge/access coordination.
 
 
 &bull; Partner with Finance/AP to manage invoices, purchase requests, and budget tracking for facilities and office operations.
 
 
 
 
 
 It is an established organization which is experiencing significant growth which offer competitive benefits &amp; growth potential.
 
 
 
</div>

Office Manager

Explore 926+ Client services manager in New York this April. Find roles across top companies and apply now to boost your career.

926 client services manager jobs In New York

Case Manager

Client Success Executive

Claims Client Service Executive

Customer Service Representative and Production Manager

Case Manager

Sr Case Manager/Case Manager, Sabra Goldman House (SGH)

Office Manager