customer support representative Jobs in Karachi

customer support representative

customer service representative Jobs in Karachi

customer service representative

technical support engineer Jobs in Karachi

technical support engineer

customer care executive

customer service representative (csr) Jobs in Karachi

customer service representative (csr)

client support analyst

Eminent4U

About Eminent4U Private Limited:We offer more than just a job; it's a career opportunity that transcends the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As Customer Service Analyst (Female | Reviews), you will be the voice of the company in customer interactions, responsible for pitching reviews on multiple platforms and engaging with customers to address their concerns, answer questions, and express appreciation for positive feedback. This role plays a crucial part in meeting daily review targets and maintaining detailed records of customer interactions.Responsibilities and KPIs:<ul><li>Customer Interaction &amp; Support:</li><li>Act as the voice of the company in customer interactions.</li><li>Pitch reviews on multiple platforms and engage with customers.</li><li>Meet daily review targets and maintain detailed records of customer interactions.</li><li>Analyze customer feedback to identify recurring themes and opportunities for improvement.</li><li>Ensure quality and compliance standards in all interactions.</li><li>Product Knowledge &amp; Expertise:</li><li>Relationship Management:</li><li>Build and sustain lasting relationships with customers to encourage repeat business and ongoing satisfaction.</li></ul>Skills and Qualifications:<ul><li>Excellent communication and conversation skills.</li><li>Team-oriented mindset.</li><li>Attention to detail and ability to multitask.</li><li>Proven ability to listen actively and respond to customer needs effectively.</li><li>Strong multitasking abilities.</li><li>Team-oriented mindset.</li><li>Time punctuality and problem-solving skills.</li><li>Flexibility and adeptness in managing and exceeding KPIs.</li><li>Willingness to go the extra mile for customer satisfaction.</li></ul>Job Type: Full-Time | PermanentSalary: Up to PKR 150,000 per month | Tier base model with commission, Incentives and KPIs along with other fringe benefits (i.e. Annual Bonus, Anniversary Bonus, Punctuality, Weekday &amp; Birthday Allowance, etc.)Location: PECHS, Block-6, Karachi.Timings: Afternoon Shifts (1:00 PM - 09:30 PM | 2:00 PM - 10:30 PM) with alternate weekends off.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthApplication Question(s):<ul><li>Rate your spoken English on a scale of 1-05 (05 being highest)</li></ul>Experience:<ul><li>International Call Centre: 1 year (Preferred)</li></ul>Work Location: In person

Customer Service Analyst (Female | Reviews)

About Eminent4U Private Limited:Join a dynamic team that goes beyond the typical call center experience. As the offshore branch of a UK-based company, we offer unique professional growth opportunities and international exposure. Our commitment to work-life balance and a positive, nurturing culture allows us to focus on the well-being and development of our team members.Job Purpose:As a Customer Escalation Analyst at Eminent4U Private Limited, you are pivotal in fostering excellent customer relations and maintaining the integrity of our services. Your role involves direct interaction with customers to resolve issues, retain clients, and enhance overall satisfaction.Responsibilities:<ul><li>Receive and investigate customer inquiries, complaints, and issues through various communication channels.</li><li>Provide timely and effective resolutions to customer concerns, ensuring customer satisfaction.</li><li>Professional Letter and Email Writings to resolute the complaints and queries as per FCA protocols.</li><li>Communicate with customers professionally and empathetically, actively listening to their needs and concerns.</li><li>Clearly explain solutions, policies, and procedures to customers.</li><li>Analyze customer issues to identify root causes and recommend solutions.</li><li>Collaborate with other departments to resolve complex problems.</li><li>Maintain detailed records of customer interactions, complaints, and resolutions.</li><li>Ensure that customer information is accurate and up to date in the database.</li><li>Identify trends and recurring issues and suggest process improvements to prevent future problems.</li><li>Work with the team to streamline customer resolution procedures.</li><li>Collect and document customer feedback and suggestions for product or service improvement.</li><li>Share valuable customer insights with the appropriate departments.</li><li>Educate customers about products, services, and features to optimize their experience</li><li>Provide information on policies and procedures when necessary.</li></ul>Competency and Qualifications:<ul><li>Demonstrates a genuine commitment to meeting customer needs and providing a positive customer experience.</li><li>Identifies and resolves customer issues effectively.</li><li>Communicates with customers clearly, professionally, and empathetically.</li><li>Shows understanding and compassion towards customers' concerns and issues.</li><li>Adapts to varying customer needs and challenges.</li><li>Ensures accurate record-keeping and issue resolution.</li><li>Works effectively with team members and other departments.</li><li>High school diploma or equivalent (Bachelor's degree preferred).</li><li>At least two years of experience in customer service or a related role.</li><li>Strong customer service and conflict resolution skills.</li><li>Excellent communication skills, both verbal and written.</li><li>Empathetic and patient, with a customer-centric approach.</li><li>Proficiency in using customer service software and databases.</li></ul>Why Join Eminent4U Private Limited?<ul><li>Handsome Pay along with other fringe benefits.</li><li>Opportunity to work in a dynamic and inclusive environment focused on professional growth and employee satisfaction.</li><li>Afternoon Shifts: 01:00 pm till 09:30 pm | 02:00 pm till 10:30 pm PST with alternate weekends off.</li></ul>Job Type: Full-Time | PermanentExperience: at least 2-3 years of experience in similar capacitySalary: Up to PKR 150,000 per monthLocation: PECHS, Block-6, Karachi.Email: careers@eminent4u.comJob Type: Full-timePay: Up to Rs150,000.00 per monthExperience:<ul><li>Customer Service: 2 years (Preferred)</li><li>Customer Resolution: 2 years (Required)</li></ul>Work Location: In person

Customer Escalation Analyst

HashOne Digital (Pvt. )Ltd

Job Description We are looking for a Business Analyst / Technical Writer to support our pre-sales and post-sales activities by creating clear, structured, and technically sound documentation. This role will work closely with sales, solution architects, and delivery teams to translate client requirements into actionable documents and visual flows.Key Responsibilities<ul><li>Prepare pre-sales and post-sales documentation including proposals, SOWs, BRDs, and FRDs</li><li>Translate client and business requirements into clear technical documentation</li><li>Create user flows, system diagrams, and supporting visuals, and assist solution architects with high-level architectural diagrams</li><li>Conduct competitor research, feasibility analysis, and solution validation to support proposals</li><li>Collaborate with sales, architecture, and delivery teams to ensure scope clarity and smooth handover</li></ul>Requirements<ul><li>1-2 years of experience as a Business Analyst, Technical Writer, or similar role</li><li>Strong written English and documentation skills</li><li>Good understanding of software development concepts, web and mobile applications, and system integrations</li><li>Experience with documentation and diagramming tools such as Figma, Lucidchart, Draw.io, or similar</li><li>Ability to work independently during night shift hours</li></ul>Job Type: Full-timeWork Location: In person

Business Analyst / Technical Writer

Pakistan Single Window

<div><ul><li>Assist in diagnosing and resolving customer issues escalated from Level 1 support.</li>
<li>Collaborate closely with senior support engineers to troubleshoot application, server, and infrastructure-related problems.</li>
<li>Maintain clear, accurate, and detailed documentation of customer queries, resolutions, and follow-up actions.</li>
<li>Monitor system alerts and identify recurring problems to support long-term fixes.</li>
<li>Participate in knowledge-base creation by documenting solutions, FAQs, and process updates.</li>
<li>Contribute to internal process improvement initiatives to increase efficiency within the support function.</li>
<li>Provide timely updates to users and ensure high customer satisfaction through effective communication.</li>
</ul>
Requirements<ul>
<li>
Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or a related field.</li>
<li>Good understanding of SQL and databases, including basic queries, troubleshooting, and data analysis.</li>
<li>Familiarity with web applications, APIs, operating systems, and basic networking concepts.</li>
<li>Strong analytical and problem-solving skills with the ability to break down complex issues.</li>
<li>Basic knowledge of support tools such as ticketing systems, monitoring dashboards, and documentation platforms.</li>
<li>Excellent verbal and written communication skills to interact effectively with clients and internal teams.</li>
<li>Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.</li>
<li>Eagerness to learn, adapt, and grow in a technical support role.</li></ul></div>

L2 Support Intern

Contour Software

<div>
 
 About Contour
 
 
 
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 
 
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 
 
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 
 
 
 The Division
 
 
 
 Constellation Dealership Software -
 
 a division of the Perseus Group of Constellation Software
 
 Inc. &ndash; provides a suite of market leading Software products designed specifically for dealerships. Over 2,000 dealerships across North America, United Kingdom, Ireland and Africa rely on one our products to make their dealership more successful.
 
 
 
 The Position
 
 
 
 We are seeking a Customer Support resource, with exceptional communication skills - both verbal and written - to fulfill Level-1 support duties, from the Contour-Karachi office, as part of the North America region Customer Support team serving Constellation Dealership Software clients. The hired individual shall be mainly responsible to manage inbound calls and tickets, and follow a well-defined step-by-step process.
 
 
 
 Job Responsibilities
 
 
 
 Reporting to the Director of Customer Service North America, the core responsibilities of this position are:
 
 
 <ul>
 <li>
 Provide proactive customer follow-up and issue management, including coordination of customer calls
 </li>
 <li>
 Monitor incidents, prioritize and respond as appropriate.
 </li>
 <li>
 Own customer issues.
 </li>
 <li>
 Develop relationships with the Support and Account Management teams
 </li>
 <li>
 Interact regularly with Development, Customer Success, and Implementation groups.
 </li>
 <li>
 Ensure ongoing customer satisfaction through timely response and resolution.
 </li>
 <li>
 Complete training sessions, videos, knowledge base, to stay up-to-date on the latest technologies and methods.
 
 
 </li>
 </ul>
 
 Required Qualification &amp; Skills
 
 
 
 <ul>
 <li>
 Bachelor's degree or diploma in IT or a related field.
 </li>
 <li>
 2-5 years professional experience in Customer Support of a complex system serving large, multi-location organizations.
 </li>
 <li>
 Experience of managing inbound calls (North American region).
 </li>
 <li>
 Excellent verbal and written English communication skills.
 </li>
 <li>
 Strong technical investigation and follow-up skills.
 </li>
 <li>
 Experience with hardware &amp; operating system-level administrative settings investigation and trouble-shooting.
 </li>
 <li>
 Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).
 
 
 </li>
 </ul>
 
 Required Traits
 
 
 
 <ul>
 <li>
 Conscientious, Responsible, Tenacious.
 </li>
 <li>
 Thorough, Technical, Articulate.
 </li>
 <li>
 Polite, Professional, Tactful.
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Experience using Form Designer Tools like Adobe LiveCycle, etc.
 </li>
 <li>
 Knowledge and experience supporting software with accounting functionality.
 </li>
 <li>
 Experience with technical documentation and software testing.
 </li>
 <li>
 Experience with enterprise router configuration &amp; troubleshooting
 
 
 </li>
 </ul>
 
 Work Timings
 
 
 
 
 Tuesday to Saturday:
 
 6pm &ndash; 3am &amp; 9pm &ndash; 6am Pakistan Standard Time with future flexibility to work later shifts.
 
 
 
 Exciting Benefits We Offer
 
 
 
 <ul>
 <li>
 Market-leading Salary
 </li>
 <li>
 Medical Coverage &ndash; Self &amp; Dependents
 </li>
 <li>
 Parents Medical Coverage
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 Employee Performance-based bonuses
 </li>
 <li>
 Home Internet Subsidy
 </li>
 <li>
 Conveyance Allowance
 </li>
 <li>
 Profit Sharing Plan [Tenured Employees Only]
 </li>
 <li>
 Life Benefit
 </li>
 <li>
 Child Care Facility
 </li>
 <li>
 Company Provided Lunch/Dinner
 </li>
 <li>
 Professional Development Budget
 </li>
 <li>
 Recreational area for in-house games
 </li>
 <li>
 Sporadic On-shore training opportunities
 </li>
 <li>
 Friendly work environment
 </li>
 <li>
 Leave Encashment
 
 
 </li>
 </ul>
 
 
 Disclaimer:
 
 
 
 At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
 
 
 
 
 In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 
</div>

Accounting Support Analyst

Pakistan Single Window (PSW)

<div>
 <ul>
 <li>
 Assist in diagnosing and resolving customer issues escalated from Level 1 support
 </li>
 <li>
 Collaborate closely with senior support engineers to troubleshoot application, server, and infrastructure-related problems
 </li>
 <li>
 Maintain clear, accurate, and detailed documentation of customer queries, resolutions, and follow-up actions
 </li>
 <li>
 Monitor system alerts and identify recurring problems to support long-term fixes
 </li>
 <li>
 Participate in knowledge-base creation by documenting solutions, FAQs, and process updates
 </li>
 <li>
 Contribute to internal process improvement initiatives to increase efficiency within the support function
 </li>
 <li>
 Provide timely updates to users and ensure high customer satisfaction through effective communication
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Computer Science, Software Engineering, IT, or a related field
 </li>
 <li>
 Good understanding of SQL and databases, including basic queries, troubleshooting, and data analysis
 </li>
 <li>
 Familiarity with web applications, APIs, operating systems, and basic networking concepts
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to break down complex issues
 </li>
 <li>
 Basic knowledge of support tools such as ticketing systems, monitoring dashboards, and documentation platforms
 </li>
 <li>
 Excellent verbal and written communication skills to interact effectively with clients and internal teams
 </li>
 <li>
 Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment
 </li>
 <li>
 Eagerness to learn, adapt, and grow in a technical support role
 </li>
 </ul>
</div>

Systems Limited

<div>
 
 This role focuses on managing end-to-end proposal development, bid coordination, and presales activities within the Banking and Financial Services domain. The candidate will work with cross-functional teams to create compelling proposals, generate pipeline opportunities, support client engagements, and contribute to content development that drives business growth.
 
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 1. Proposal Creation &amp; Management
 
 
 <ul>
 <li>
 Create winning proposals by responding to RFPs, RFQs, and proactive bids.
 </li>
 <li>
 Collaborate with banking teams to define win strategies, evaluate competition, and develop differentiated value propositions.
 </li>
 <li>
 Manage end-to-end bid processes, including creation and execution of bid plans.
 </li>
 <li>
 Coordinate with Finance, Legal, Service Delivery, Business Consulting, and Technology teams for pricing, implementation plans, solution details, tools, technologies, and effort estimates.
 </li>
 </ul>
 
 
 2. RFI &amp; Capability Responses
 
 
 <ul>
 <li>
 Develop high-quality responses to RFIs and capability questionnaires.
 </li>
 <li>
 Showcase company strengths and domain expertise within banking and financial services.
 </li>
 </ul>
 
 
 3. Pipeline Generation
 
 
 <ul>
 <li>
 Identify new opportunities across new and existing clients.
 </li>
 <li>
 Drive demand generation activities through proactive outreach, analyst/advisor engagement, and relationship leveraging.
 </li>
 </ul>
 
 
 4. Knowledge &amp; Content Management
 
 
 <ul>
 <li>
 Enhance existing sales and marketing collateral such as brochures, flyers, case studies, presentations, and reusable content.
 </li>
 <li>
 Support solution walkthroughs and client sales pitches with relevant content.
 </li>
 </ul>
 
 
 5. Capability Demonstrations
 
 
 <ul>
 <li>
 Manage and coordinate client visits to ensure a strong brand experience.
 </li>
 <li>
 Develop presentation decks and supporting materials for client demos.
 </li>
 </ul>
 
 
 6. Due Diligence Support
 
 
 <ul>
 <li>
 Participate in on-site due-diligence and implementation analysis.
 </li>
 <li>
 Validate proposed solutions and refine them based on findings.
 </li>
 </ul>
 
 
 7. Sales Planning &amp; Reporting
 
 
 <ul>
 <li>
 Develop sales plans and track pipeline generation and lead progress.
 </li>
 <li>
 Provide periodic analysis, insights, and assessments on pipeline performance, wins, and losses.
 </li>
 </ul>
 
 
 Qualifications &amp; Requirements
 
 
 <ul>
 <li>
 3&ndash;4+ years of experience in an international consulting environment.
 </li>
 <li>
 Strong experience in the
 
 Banking / BFS (Banking &amp; Financial Services)
 
 domain across global regions.
 </li>
 <li>
 Experience with
 
 Temenos
 
 and
 
 Microsoft CRM
 
 is a strong plus.
 </li>
 <li>
 Excellent oral, written, and analytical skills.
 </li>
 <li>
 Proficiency in
 
 MS Word, MS Visio, and PowerPoint
 
 .
 </li>
 <li>
 Minimum Bachelor&rsquo;s degree:
 
 BBA, BA in Social Sciences, Economics
 
 , or related fields.
 </li>
 </ul>
 
 
</div>

Presales Consultant – Banking & BFS

Explore 1591+ Client support analyst in Karachi this January. Find roles across top companies and apply now to boost your career.

1591 client support analyst jobs IN Karachi

Customer Service Analyst (Female | Reviews)

Customer Escalation Analyst

Business Analyst / Technical Writer

L2 Support Intern

Accounting Support Analyst

L2 Support Intern

Presales Consultant – Banking & BFS