clinical implementation specialist i, hospital (east)

registered nurse

case manager

clinic assistant

clinical coordinator - icu Jobs in Atlanta

clinical coordinator - icu

clinical implementation specialist i, hospital (east) Jobs in Atlanta

clinic staff nurse

GI Care for Kids

<div><div><b>SUMMARY</b></div>
<div>Clinic staff nurses provide individualized and specialized nursing care to patients within the physician/nurse team in accordance with physician's orders, recognized nursing techniques of current nurse practice in the State of Georgia and the Practice&rsquo;s policies and procedures. This position is responsible for planning, executing and evaluating the nursing care given to patients.
</div>
<div></div><div>Clinic staff nurses must be self-directed and focused on expanding knowledge and skills, providing effective direct care as part of the interdisciplinary team to a variety of complex patients.</div>
<div></div><div><b>ESSENTIAL DUTIES</b></div>
<ul><li> Follow physician-signed protocols for medication refills and symptom assessment</li></ul>
<ul><li> Send prescription refills electronically using the electronic health record</li></ul>
<ul><li> Review and maintain accurate and detailed records in the electronic health record</li></ul>
<ul><li> Record patient&rsquo;s medical information and vital signs</li></ul>
<ul><li> Collaborate with all members of the patient care team including providers, pharmacies, and other support staff</li></ul>
<ul><li> Consult and coordinate with healthcare team members to assess, plan, implement, or evaluate patient care</li></ul>
<ul><li> Complete phone triage calls to patients and their families to assess symptoms resulting from patient&rsquo;s medical condition</li></ul>
<ul><li> Suggest nursing interventions for symptom management based on nursing protocols and communicate changes in patient&rsquo;s status to the monitoring provider</li></ul>
<ul><li> Perform teaching visits in our office to review appropriate use of new medications and health maintenance assessment</li></ul>
<ul><li> Review and explain lab, radiology, pathology results with patient/family and plan of care</li></ul>
<ul><li> Prepare rooms and ensure proper equipment and adequate stock of supplies are available.</li></ul>
<ul><li> Prepare patients for and assist with examination or treatments.</li></ul>
<ul><li> Provide patient education</li></ul>
<ul><li> Obtain prior authorizations for medications</li></ul>
<ul><li> Handle faxed orders from DME companies, sending signed faxes back in a timely manner</li></ul>
<ul><li> Provide excellent customer service when speaking with parent/patient</li></ul>
<ul><li> Place NG tube in office as needed</li></ul>
<ul><li> Provide injection training to parents/patients</li></ul>
<ul><li> Provide Letters of Medical Necessity to families as needed</li></ul>
<ul><li> Schedule patient appointments as necessary</li></ul>
<ul><li> Obtain prior authorizations for medications through insurance companies</li></ul>
<ul><li> Write and send school letters/forms to families</li></ul>
<ul><li> Return all patient phone calls/emails the same business day</li></ul>
<ul><li> May travel to satellite locations to assist physicians in patient care</li></ul>
<ul><li> Performs other duties as assigned by management</li></ul>
<div></div><div><b>EDUCATION &ndash; EXPERIENCE - KSA&rsquo;s &ndash; OTHER QUALIFICATIONS</b></div>
<ul><li> Associate&rsquo;s Degree (AA) or higher in Nursing required with at least 2 years of clinical nursing experience preferred.</li></ul>
<ul><li> Medical office experience preferred.
</li></ul><ul><li> Certificates, licenses and registrations required: RN</li></ul>
<ul><li> Computer skills required: Microsoft Office</li></ul>
<ul><li> Electronic medical record (EMR) skills required: EPIC preferred.</li></ul>
<div></div><div>Must have the ability to:</div>
<ul><li> Problem Solve</li></ul>
<ul><li> Multitask</li></ul>
<ul><li> Prioritize and be detail oriented</li></ul>
<ul><li> Work effectively individually as well as a part of a team</li></ul>
<ul><li> Use active listening skills</li></ul>
<ul><li> Communicate effectively verbally and in writing</li></ul>
<div></div><div><b>COMPETENCIES</b></div>
<div></div><div>Diversity - Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment; builds a diverse workforce.</div>
<div>Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.</div>
<div>Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.</div>
<div>Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</div>
<div>Delegation - Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results.</div>
<div>Interpersonal Skills - focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.</div>
<div>Managing People - Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates' activities; makes self available to staff; provides regular performance feedback; develops subordinates' skills and encourages growth; solicits and applies customer feedback (internal and external); fosters quality focus in others; improves processes, products and services.; continually works to improve supervisory skills.</div>
<div>Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.</div>
<div>Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.</div><br>
<div></div>
<div></div><div><b>PHYSICAL DEMANDS AND WORK ENVIRONMENT</b></div>
<ul><li> May be required to travel to satellite locations</li></ul>
<ul><li> Frequent sitting, standing, walking, grasping, carrying and speaking</li></ul>
<ul><li> Occasional reaching, bending and stooping</li></ul>
<ul><li> Lifting, carrying, pushing and pulling up to 50 pounds, with assistance if needed.</li></ul>
<ul><li> Frequent use of computer, keyboard, copy/fax machine, and phone</li></ul>
<ul><li> Possible exposure to infectious specimens (blood or bodily fluids or airborne pathogens).</li></ul>
<ul><li> May be required to wear Personal Protective Equipment (PPE).
</li></ul><ul><li> While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.</li></ul>
<ul><li> Fast paced environment with occasional high pressure or emergent situations.</li></ul>
<ul><li> Work hours subject to office needs to ensure coverage during all hours of operation.</li></ul></div><div></div>

Clinic Staff Nurse

Upperline Health

<div><p><b>A Specialty Path to Good Health</b></p>
<p>
Upperline Health is the nation&rsquo;s largest provider group dedicated to lower extremity, wound and vascular care. Founded in 2017 with the ambitious goal of transforming specialty care, Upperline Health is a pioneer in bringing value-based care models into specialty care. Upperline delivers a more efficient path for patients to receive consistent and effective treatment for chronic illnesses.</p>
<p><b>
Triage is temporary.</b><br>
<b>Treatment is transformative.</b></p>
<p>
Upperline Health providers coordinate patients&rsquo; care among a team of specialists &ndash; physicians, advanced practice providers, care navigators, pharmacists, dieticians, and social workers for integrated treatment that addresses patients&rsquo; immediate and long-term health needs.</p>
<p><b>
We put patients at the center of value-based care.</b></p>
<p>
Why join our team?</p>
<ul>
<li>Highly competitive salary plus annual bonus opportunity</li>
<li>Generous benefit options include comprehensive medical, dental &amp; vision, 401K, PTO and parental leave</li>
<li>Continuing Medical Education reimbursement</li>
<li>State license reimbursement</li>
<li>Highly supportive interdisciplinary team</li>
<li>Work Life Balance &ndash; regular weekday schedule</li>
<li>Rapidly growing company with potential leadership &amp; career growth opportunities</li>
</ul>
<p><b>About the Nurse Practitioner (APP) Position</b><br>
Upperline Health is seeking a Nurse Practitioner to provide clinic-based care in our Tucker, GA location and home-based care in the broader Sand Lake area. In collaboration with Upperline&rsquo;s local Physician team, APPs develop complex plans of care in accordance with the patient&rsquo;s health status and overall goals and values; provide medical diagnostics and treatments in the clinic, in the patient's home, or via telehealth, consistent with the APP&rsquo;s scope of practice and the patient&rsquo;s medical condition; educate patients and families on medication usage, diet &amp; nutrition, and crisis anticipation &amp; prevention. They will also communicate medical information to patients&rsquo; physicians, other providers and Upperline&rsquo;s Physician team and broader interdisciplinary team.</p>
<p>
Ideal candidates will have experience with the following: Primary Care/Internal Medicine, geriatric care and/or home-based care, Palliative or Hospice care and/or previously worked in a value-based care environment. Most importantly, candidates must demonstrate compassion for patient needs, have great attention to detail, and thrive in a collaborative environment with rapid growth.</p>
<p>
This is a unique opportunity to make a meaningful impact and meet the needs of at-risk patients in both primary and specialty care, with a regular weekday schedule!</p>
<p><b>
What You'll Do:</b></p>
<ul>
<li>Develop and implement clinical plans of care for adult patients facing chronic conditions (e.g., diabetes, COPD, CHF, debility, dementia).</li>
<li>Gather patient history, physical exam, and diagnostics within a clinic setting, via telehealth, or within the patient's home.</li>
<li>Develop and implement treatment plans given patient&rsquo;s goals of care and current conditions.</li>
<li>Collaborate with the interdisciplinary team to meet the patient and family&rsquo;s physical as well as psychosocial needs.</li>
<li>.Provide compassionate care for our complex patients and their families</li>
<li>Educate patients and families about medication usage, side effects, illness progression, diet &amp; nutrition, medical adherence and crisis anticipation &amp; prevention.</li>
<li>Communicate with other Upperline clinical team members as well as patient&rsquo;s community providers, to coordinate optimal care and resources for the patient and their family.</li>
<li>Communicate with Upperline&rsquo;s local physician to review patient records and care plans on a timely basis consistent with state regulations and company standards and policy.</li>
<li>Maintain patient medical records and medical documentation consistent with state regulations and company standards and policy.</li>
<li>Complete accurate and timely documentation according to risk adjustment standards per education provided.</li>
<li>Take part in weekly interdisciplinary team meetings and scheduled education sessions.</li>
<li>Provide telephonic support for escalated calls from triage nurse.</li>
<li>Participate in continuing education as required by the state Board of Nursing.</li>
<li>Prescribe medication as permitted by the state Board of Nursing.</li>
<li>Other related duties as deemed necessary.</li>
</ul>
<p><b>Required Skills, Education, and Competencies:</b></p>
<ul>
<li>Master&rsquo;s degree in nursing required</li>
<li>Board Certification as an Adult, Adult-Geriatric or Family Nurse Practitioner required</li>
<li>Current Florida State Registered Nurse &amp; Nurse Practitioner license required</li>
<li>Basic Life Support (BLS) certification is required</li>
<li>2 + years nurse practitioner experience in Primary Care/Internal Medicine</li>
<li>Value-based care experience preferred</li>
<li>Possession of DEA registration or eligibility</li>
<li>Must be comfortable providing care in patients homes</li>
<li>Previous experience managing, supervising, or coaching clinicians highly preferred</li>
<li>A reliable automobile, valid driver&rsquo;s license and minimum state required liability auto insurance are required; Mileage reimbursement provided</li>
<li>Adaptability to thrive is a fast-paced growth-forward environment</li>
<li>Experience working in an EMR - AthenaHealth EMR is highly preferred</li>
<li>Proficiency using Microsoft Office products</li>
<li>Excellent oral and written communication skills to ensure that each of your interactions with patients, family caregivers, clinicians, and team members is effective and meaningful.</li>
</ul>
<p><b>Compensation</b><br>
Compensation is commensurate to compensation for similar positions in the region and based on prior training and experience</p>
<p>
Job Type: Full-time</p></div>

Nurse Practitioner

Southeast Permanente Medical Group

<div><div><p>We are seeking a nurse practitioner for our busy outpatient endocrinology practice who will be responsible for providing care, including assessing, diagnosing, prescribing, treating and educating patients and working closely with physicians and other clinicians in a team approach to patient care.</p><p><b><i>
Ideal candidates will have a BSN and three years of professional nursing experience in a clinic setting, plus two years of nurse practitioner experience. Candidate must also have current Georgia RN license, advanced registered nurse practitioner license with prescriptive authority and CPR certification.
</i></b></p><p>The Southeast Permanente Medical Group (TSPMG) is one of Georgia&rsquo;s largest independent, physician-owned, multi-specialty medical groups. More than 500 physicians and 150 associate practitioners work together in a unique integrated care model to provide high-quality care to over 300,000 Kaiser Permanente members. Care is delivered at 26 medical offices featuring state-of-the-art equipment, labs, imaging services, and pharmacies. We also provide surgical services and around the clock care at some of the area&rsquo;s top hospitals.</p><p>
TSPMG offers a competitive salary, a generous retirement package, paid time off, health, dental, vision, and life insurance, long and short-term disability, relocation allowance, and more. We also offer numerous clinical and non-clinical learning opportunities and physician leadership development.</p><p>
Atlanta, our home for more than 30 years, is a thriving metropolis that blends southern charm with modern art, music, and culture. Learn more about our beautiful southern city at http://www.atlanta.com/.</p><p>
We are an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran or disability status. We maintain a drug and nicotine free workplace and perform pre-employment substance abuse testing.</p></div></div><p></p>

Nurse Practitioner Endocrinology

Stratford Medical Group

<p>We are looking for a full time Sales Consultant to join our team of professionals!</p><p><b>About Us - </b></p><p>We are an established provider of medical treatments for a variety of men's health issues. We have a history of satisfied patients because we offer experience and expertise in a professional clinic atmosphere.</p><p><b>Job Summary:</b></p><p>The Inside Medical Sales Representative (clinic based) is responsible for promoting and selling medical treatments and products directly to patients within a clinic. This role involves working closely with patients and offering appropriate solutions such as treatment plans and other products. The representative serves as a point of contact for patients, guiding them through purchasing decisions and ensuring they receive the highest level of care and support.</p><p><i><b>Location: Atlanta, GA</b></i></p><p><b>What We Offer Sales Representatives:</b></p><ul><li><b>First year expected earnings is $75k-$90k+; which includes a Base salary + Sales Commission and Bonus. In addition to a competitive salary, Uncapped Bonus potential on products &amp; services</b></li><li>Comfortable Work Environment</li><li>Ongoing Training</li><li>Unlimited Qualified Leads</li><li><i><b>Must live in or around Atlanta, GA or able to commute to the office</b></i></li></ul><p><b>Job Type: Full-time</b></p><p><b>Job Responsibilities:</b></p><ul><li>Meet with patients within the clinic setting to discuss their treatment plans and products, answer questions, ad provide education about the medical products and treatments offered.</li><li>Effectively present treatment options and products to patients, explaining the benefits and usage.</li><li>Work with medical staff (doctors, nurses, paramedics, etc.) to understand patient diagnoses.</li><li>Maintain an understanding of the products and treatments being offered, including how they meet patients' needs and compliance with healthcare regulations.</li><li>Assist patients in completing their orders for medical treatments and products, ensuring proper documentation is processed.</li><li>Work closely with physicians, nurses, and clinic staff to ensure the seamless integration of treatment and products to the patients.</li><li>Ensure all sales activities are in line with healthcare regulations and standards, including HIPAA and other patient privacy laws.</li><li>Meet or exceed individual sales targets through patient engagement, consultation, and closing sales within the clinic environment.</li><li>Maintain and grow patient base, including upselling and cross-selling.</li><li>Present, promote, and sell products and treatment plans using solid arguments to existing and prospective patients.</li><li>Establish, develop, and maintain positive business and patient relationships.</li><li>Solve patient problems accurately and in a timely fashion.</li><li>Create an excellent experience for patients through a friendly attitude and demonstrating product and service expertise.</li><li>Actively recommend, promote, and sell treatment and medication solutions recommended by physicians.</li></ul><p><b>Essential Skills and Qualifications:</b></p><ul><li>3+ years sales experience.</li><li>Proven ability to make an informative presentation and get to &quot;YES&quot; in order to close deals.</li><li>Interpersonal and communication skills with a compassionate approach toward patients.</li><li>Able to work well in a dynamic, fast-paced environment.</li><li>Must be goal-oriented and strive for personal success, and motivated by friendly competition.</li><li>Must be eager to learn and grow continuously.</li><li>Possess a wide range of knowledge applicable in the Men's Health Industry and have the willingness to learn as well as promote Men's Health Treatments.</li><li>Demonstrate skills in patient direct sales, customer service, and time management.</li><li>Ability to understand and convey medical terminology and product usage.</li><li>Strong sales and negotiation skills, with the ability to consultatively sell treatments and products to patients.</li><li>Proficient in managing patient records.</li><li>Ability to keep detailed sales records.</li><li>Empathy and patience when dealing with patients and their healthcare needs.</li><li>Must be willing to work full time.</li><li>The goal of this position is to increase visibility of the physician's services and increase sales of treatment solutions.</li></ul><p><b>Compensation and Benefits:</b></p><ul><li>Salary - competitive base salary + performance-based incentives.</li><li>Benefits - Health, dental, and vision insurance, paid time off, sick time, holiday benefits.</li><li>Other Perks - Opportunities for professional development, product training, and career growth.</li></ul><p>We believe in the importance of developing a professional staff and seeks to offer training and advancement opportunities from within.</p><p>We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.</p><p>Job Type: Full-time</p><p>Pay: $75,000.00 - $90,000.00 per year</p><p>Benefits:</p><ul><li>Dental insurance</li><li>Health insurance</li><li>Opportunities for advancement</li><li>Paid time off</li><li>Paid training</li><li>Vision insurance</li></ul><p>Experience:</p><ul><li>Sales: 3 years (Preferred)</li></ul><p>Ability to Commute:</p><ul><li>Atlanta, GA 30346 (Preferred)</li></ul><p>Willingness to travel:</p><ul><li>50% (Preferred)</li></ul><p>Work Location: In person</p>

Sales Consultant - Atlanta, GA

American Traveler

<div><h3 class="jobSectionHeader"><b>Assignment Overview</b></h3><ul><li>
Shift: Nights, 3x12hrs</li><li>
Hours: 36 hrs/wk</li><li>
Start Date: May 11, 2026</li><li>
Length: 13 weeks</li><li>
Openings: 1</li></ul><h3 class="jobSectionHeader"><b>
Description</b></h3><p>
American Traveler is seeking an experienced RN for an Outpatient Infusion role within a Head &amp; Neck Multidisciplinary Clinic, requiring a GA or Compact RN license and at least 18 months of nursing experience.</p><h3 class="jobSectionHeader"><b>
Details</b></h3><ul><li>
Outpatient clinic setting within a Head &amp; Neck Multidisciplinary Infusion unit</li><li>
Night shift, 12-hour shifts</li><li>
13-week contract</li></ul><h3 class="jobSectionHeader"><b>
Requirements</b></h3><ul><li>
Active GA or Compact RN license currently in hand</li><li>
Minimum 18 months of RN experience required</li></ul><h3 class="jobSectionHeader"><b>
Additional Information</b></h3><ul><li>
Candidates must reside more than 50 miles from the facility to be eligible &mdash; local candidates are not accepted</li><li>
Former permanent staff from this health system must be separated for at least 1 year before returning; if returning to the same facility specifically, a separation of 18 months is required</li><li>
RTO is limited to a maximum of 5 days if not on or near a holiday, or a maximum of 3 days if the time off falls on or near a holiday</li><li>
Only one holiday RTO request is allowed per contract, and consecutive RTO days during the holiday period will not be approved</li></ul></div>

Travel RN - Med/Surg - Infusion

Northside Hospital

<div>Overview:
<div>
Northside Hospital is award-winning, state-of-the-art, and continually growing. Constantly expanding the quality and reach of our care to our patients and communities creates even more opportunity for the best healthcare professionals in Atlanta and beyond. Discover all the possibilities of a career at Northside today.</div>
Responsibilities:
<div>
The Registered Professional Nurse at Northside Hospital independently plans and provides professional nursing care to patients in accordance with physician orders and established guidelines, and in accordance with the scope of practice as defined by the Georgia Nurse Practice Act.</div><div><br>
</div><div>The Northside Hospital Staff Registered Professional Nurse manages care of an assigned group of patients in accordance with the philosophy and policies of Northside Hospital. The practice of all professional nurses at Northside Hospital reflects the values of collaboration, communication, coordination, integration, and empowerment.</div>
Qualifications:
<div><b>
REQUIRED:</b></div><ul><li>
Must be a graduate of an accredited school of nursing
</li><li>Licensed as a RN in the State of Georgia in good standing without limitations.</li><li>
Must hold Certified in American Heart Association&rsquo;s Basic Cardiac Life Support (BLS).</li><li>
Visual color acuity depending on the role in specific units.</li></ul><div><b>
PREFERRED:</b></div><ul><li>
Additional Life Support credential (ACLS, PALS, NRP, etc.) or other clinical specialty certifications in specific units.
</li></ul>Work Hours:: 8:30am - 5pm</div>

Registered Nurse - University Gynecologic Oncology Atlanta

Ivy Rehab Network

<div>
 <strong>
  State of Location:
  <br/>
  <br/>
 </strong>
 Georgia
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
 <br/>
 <br/>
 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Assignment:
 </strong>
 Temporary (90-Day Assignment) with Opportunity to Become Permanent
 <br/>
 <br/>
 <strong>
  Schedule:
 </strong>
 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
 <br/>
 <br/>
 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
 <br/>
 <br/>
 The
 <strong>
  Patient Engagement Advocate
 </strong>
 (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
 <br/>
 <br/>
 <strong>
  Your Responsibilities Will Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
  </li>
  <li>
   Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
  </li>
  <li>
   Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
  </li>
  <li>
   Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
  </li>
  <li>
   Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
  </li>
  <li>
   Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
  </li>
  <li>
   Effectively inform and educate patients on insurance and about our financing/payment plan options.
  </li>
  <li>
   Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
  </li>
  <li>
   Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
  </li>
  <li>
   Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
  </li>
  <li>
   May work in other channels such as outbound, email, chat, etc.
  </li>
  <li>
   Perform other duties as assigned.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  To Excel In This Role, You Should Possess
  <br/>
  <br/>
 </strong>
 <li>
  High School/GED or equivalent; College degree is preferable
 </li>
 <li>
  Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
 </li>
 <li>
  Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
 </li>
 Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;30 ms; and Packet Loss &lt;2%
 <li>
  Preferred typing aptitude of 50-70 WPM.
 </li>
 <li>
  Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
 </li>
 <li>
  Demonstrated tenure in previous positions of at least 2-3 years
 </li>
 <li>
  Must have a dedicated, quiet workspace at home (with a door) to work without distractions
 </li>
 <li>
  Must be able to provide a reliable high-speed internet connection for remote work
 </li>
 <li>
  Excellent verbal and written communication skills and the ability to effectively engage with patients
 </li>
 <li>
  Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
 </li>
 <li>
  Attention to detail
 </li>
 <li>
  Ability to work in a fast-paced environment
 </li>
 <li>
  Must be technically savvy, with demonstrated experience working with multiple systems and apps
  <br/>
  <br/>
 </li>
 <strong>
  We welcome you to apply if you hold the following attributes:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Good listener
  </li>
  <li>
   Collaborative and team player
  </li>
  <li>
   Ability to display caring attitude and be empathetic
  </li>
  <li>
   Multi-task-carry on engaging conversation while following proper protocols for information capture
  </li>
  <li>
   Receptivity to coaching as well as understanding your strengths and opportunities for development
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why choose Ivy?
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
  </li>
  <li>
   Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
  </li>
  <li>
   Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
  </li>
  <li>
   Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
   <br/>
   <br/>
  </li>
 </ul>
 <em>
  We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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 ivyrehab.com
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Healthcare Customer Service Representative (Temp-to-Perm)

Explore 145+ Clinic staff nurse in Atlanta this April. Find roles across top companies and apply now to boost your career.