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clinical support specialist

Spring Health

<div><div><h2 class="jobSectionHeader">Our mission: to eliminate every barrier to mental health.</h2> 

At Spring Health, we're on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time&mdash;whether it's therapy, coaching, medication, or beyond&mdash;tailored to each individual's needs.

We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we've been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.

We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We're just getting started&mdash;join us on our journey to make mental healthcare accessible to everyone, everywhere.</div>
This role requires flexibility for occasional shift changes and availability to work holidays that coincide with scheduled shifts.

The required schedule for this role is Saturday-Wednesday: 11am-7pm EST, or the equivalent in your respective time zone (i.e., 10pm-6pm CST).

What you'll be doing:
<ul>
<li>Provide in-the-moment clinical support, psycho education, and connection to appropriate referrals and resources on a clinical phone queue.</li>
<li>Utilize skills such as active listening, motivational interviewing, and solution-focused approaches to collaboratively engage with members seeking help with mental health, substance use, or family/relationship concerns.</li>
<li>Assess for risks and provide crisis support, safety planning, and follow up with high risk members to ensure safety and timely connection to care.
</li><li>Recommend a plan of action based on clinical presentation and coordinate connection to appropriate care and services (Spring Health therapists, coaches, physicians, or external resources).</li>
<li>Provide after hours support to members and leaders seeking services or connection to the Global team, Management Consultation team, and Spring Internal team.</li>
<li>Use effective written skills to complete professional documentation and to interact with members and providers through email.</li>
<li>Follow care management outreach protocols and utilize good clinical judgment to identify and problem-solve barriers or disruptions to care.</li>
<li>Promote effective care by coordinating closely with Spring Health care providers and the Provider Operations team.</li>
<li>Interact and problem-solve with multi-disciplinary teams such as Care Support, Benefits/Billing, and Product to ensure a smooth member experience.</li>
<li>Participate in staff meetings, case consultations, and trainings.</li>
<li>Assist with onboarding and mentoring new team members.</li>
<li>Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.</li>
</ul>
What we expect from you:
<ul>
<li>LCSW, LMFT, LPC, or licensed psychologist.</li>
<li>Minimum of 2+ years of direct clinical care experience.</li>
<li>Expertise in crisis assessment and safety planning</li>
<li>Knowledge of crisis support, CBT, motivational Interviewing, mindfulness, and solution-focused clinical interventions.</li>
<li>Fully engaged and free from interruptions for the duration of shift.</li>
<li>Excellent listening, written and verbal communication skills.</li>
<li>Approach all interactions with cultural awareness, empathy, and respect for individual identities.</li>
<li>Motivated to go above and beyond for members to provide a high-touch experience.</li>
<li>Tech-savvy: must be comfortable using various computer platforms and learning new systems, and efficient in tech-related tasks.</li>
<li>Able to multi-task and context switch!</li>
</ul>
The target base hourly range for this position is $33.33 - $42.31 hourly, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.
<h3 class="jobSectionHeader">
Benefits provided by Spring Health:</h3>

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria. 
 
<ul><li>Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.</li>
<li>Employer sponsored 401(k) match of up to 2% for retirement planning</li>
<li>A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.</li>
<li>We offer competitive paid time off policies including vacation, sick leave and company holidays.</li>
<li>At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.</li>
<li>Access to Noom, a weight management program&mdash;based in psychology, that's tailored to your unique needs and goals.</li>
<li>Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.</li>
<li>Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription</li>
<li>Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care</li>
<li>Up to $1,000 Professional Development Reimbursement a year.</li>
<li>$200 per year donation matching to support your favorite causes.</li>
</ul><div>
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.

Ready to do the most impactful work of your life? Learn more about our values, what it's like to work here, and how hypergrowth meets impact at Spring Health: Our Values

Our privacy policy: https://springhealth.com/privacy-policy/

Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.</div></div>

Clinical Care Navigator (Saturday to Wednesday; 11am-7pm EST)

Mount Sinai Health System

<div>
 
 Description
 
 
 
 As an integral part of the clinical care team, the Patient Care Associate is responsible for patient care and support activities promoting patient focused care within the Specialty Service. The Patient Care Associate supports the registered nurse in patient care activities, such as: assisting patient with activities of daily living, collecting specimens and performing procedures; maintaining a safe, clean environment; and other duties as needed.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Clinical/Technical/Service
 </li>
 <li>
 Demonstrates the ability to perform clinical/technical/service/administrative tasks
 </li>
 <li>
 Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.
 </li>
 <li>
 Performs and records patient&rsquo;s vital signs, such as blood pressure, pulse, temperature
 
 
 </li>
 </ul>
 and respirations. Documents intake and output and other data as assigned
 
 
 <ul>
 <li>
 Obtains patient&rsquo;s rating on pain scales as a fifth vital sign in all areas except Pediatrics
 </li>
 <li>
 Performs clinical procedures, such as specimen collection including blood glucose, venipuncture, EKG, application of compression devices, post-mortem care, and maintenance of skin integrity.
 </li>
 <li>
 Sets up for selected procedures and assists RN&rsquo;s accordingly.
 </li>
 <li>
 Assists patient with activities of daily living, such as feeding, bathing and/or toileting. Orients
 
 
 </li>
 </ul>
 Patients to clinical environment. Assists patient with ambulation and all levels of mobilization.
 
 
 <ul>
 <li>
 Assists with dietary functions, including delivering and collecting patient trays at bedside,
 
 
 </li>
 </ul>
 passing menus to patients and assisting them with menu completion, mixing nutritional
 
 
 supplements, reporting variation in eating patterns to RN/Dietitian, and maintaining accurate
 
 
 and timely systems for transmission of patient dietary orders and changes
 
 
 <ul>
 <li>
 Maintains a safe, clean and functional environment, including ensuring for the comfortable
 
 
 </li>
 </ul>
 Movement of the patient. Assists the patient in room maintenance, such as bed-stripping
 
 
 and trash removed, when necessary
 
 
 <ul>
 <li>
 Performs on-to-one observation or close observation status of patients, e.g. safety, elopement risk, or suicide prevention.
 </li>
 <li>
 Maintains &ldquo;isolation status&rdquo; for patients under direction of an RN and according to set procedures
 </li>
 <li>
 Performs scheduled hourly care checks/ rounding on patients with emphasis on caring for toileting needs, comfort, and positioning and pain awareness. Notifies RN if rounding has not been completed.
 </li>
 <li>
 Utilizes Vocera system/Mount Sinai phone according to sign in/sign out protocol where activated.
 </li>
 <li>
 Performs other duties as assigned, including generating reports
 </li>
 <li>
 Is open and responsive to the diverse backgrounds and experience of other people and promotes
 
 
 </li>
 </ul>
 an environment that is sensitive to cultural diversity.
 
 
 <ul>
 <li>
 Respects and values each patient&rsquo;s unique, individual needs, beliefs, and diversity and incorporates these into delivery of care.
 </li>
 <li>
 Greets visitors and answers telephones promptly and courteously. Escorts visitors to appropriate area, when necessary. Provides information as appropriate.
 </li>
 <li>
 Answers Patient Call System and refers calls to appropriate staff.
 </li>
 <li>
 Maintains a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention of the managers.
 </li>
 <li>
 Transports patients to stretchers or wheelchairs, as required
 </li>
 <li>
 Delivers and collects trays and bedside, delivers flowers to patients.
 </li>
 <li>
 Strips units/cubicles
 </li>
 <li>
 Performs emergency clean-up
 </li>
 <li>
 Performs emergency transport
 </li>
 <li>
 Performs discharge bed making
 </li>
 <li>
 Transport specimens.
 </li>
 <li>
 Updates communication board/discharge log
 </li>
 <li>
 Assembles medical records
 </li>
 <li>
 Updates Admission/Transfer/Discharge System/Processes
 </li>
 <li>
 Maintains supplies and care of equipment.
 </li>
 <li>
 Organizational/Managerial
 </li>
 <li>
 Participates in the department&rsquo;s performance improvement activities.
 </li>
 <li>
 Maintains patient/employee confidentiality in the management of information.
 </li>
 <li>
 Observes the Health Care System&rsquo;s compliance policies.
 </li>
 <li>
 Educational/Professional Development
 </li>
 <li>
 Participates in the development of other staff members.
 </li>
 <li>
 Meets regulatory, licensure and annual health assessment requirements.
 </li>
 <li>
 Identifies learning strengths and needs
 </li>
 <li>
 Utilizes learning resources.
 </li>
 <li>
 Communication/Relationships
 </li>
 <li>
 Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others.
 </li>
 <li>
 Displays courtesy, tact and patience during interactions with all members of the hospital staff
 
 
 </li>
 </ul>
 and extended community.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma (graduate or equivalent).
 </li>
 <li>
 Certificate of completion of a medical assistant/patient care assistant program/equivalent with skills in venipuncture and EKG.
 </li>
 <li>
 Interpersonal skills to communicate and collaborate effectively with other members of the
 
 
 </li>
 </ul>
 Specialty Service.
 
 
 <ul>
 <li>
 Documentation of Medical Assistant/Patient Care Associate training
 </li>
 <li>
 Three to nine months of healthcare experience preferred.
 </li>
 <li>
 Ability to set priorities, problem solve, use proper judgement in difficult situations and be flexible
 </li>
 <li>
 Sufficient oral and writing skills in the English language in order to communicate effectively.
 </li>
 <li>
 Physical stamina and manual dexterity to perform a variety of tasks and skills in the area of assignment
 </li>
 <li>
 American Heart Association Heartsaver or BLS Certification
 
 
 </li>
 </ul>
 
 Employer Description
 
 
 
 
 Strength through Unity and Inclusion
 
 
 
 The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
 
 
 At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
 
 
 
 About The Mount Sinai Health System
 
 
 
 Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
 
 
 
 Equal Opportunity Employer
 
 
 
 The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
 
 
 
 Compensation
 
 
 
 The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.8501 - $29.8772 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
</div>

Patient Care Associate-MSH-Medicine Boarders - Part Time -Evenings

Patient Care Associate-GP 7 Center-Mount Sinai Hospital-Part-time night-11:15pm–7:15am, EOW

<div>Description
As an integral part of the clinical care team, the Patient Care Associate is responsible for patient care and support activities promoting patient focused care within the Specialty Service. The Patient Care Associate supports the registered nurse in patient care activities, such as: assisting patient with activities of daily living, collecting specimens and performing procedures; maintaining a safe, clean environment; and other duties as needed. 
Responsibilities<div>
A. Clinical/Technical/Service 
<ul><li>Demonstrates the ability to perform clinical/technical/service/administrative tasks</li><li>Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.</li><li>Performs and records patient&rsquo;s vital signs, such as blood pressure, pulse, temperature</li></ul>
and respirations. Documents intake and output and other data as assigned 
<ul><li>Obtains patient&rsquo;s rating on pain scales as a fifth vital sign in all areas except Pediatrics</li><li>Performs clinical procedures, such as specimen collection including blood glucose, venipuncture, EKG, application of compression devices, post-mortem care, and maintenance of skin integrity.</li><li>Sets up for selected procedures and assists RN&rsquo;s accordingly.</li><li>Assists patient with activities of daily living, such as feeding, bathing and/or toileting. Orients</li></ul>
Patients to clinical environment. Assists patient with ambulation and all levels of mobilization. 
<ul><li>Assists with dietary functions, including delivering and collecting patient trays at bedside,</li></ul>
passing menus to patients and assisting them with menu completion, mixing nutritional 
supplements, reporting variation in eating patterns to RN/Dietitian, and maintaining accurate 
and timely systems for transmission of patient dietary orders and changes
 
<ul><li>Maintains a safe, clean and functional environment, including ensuring for the comfortable</li></ul>
Movement of the patient. Assists the patient in room maintenance, such as bed-stripping 
and trash removed, when necessary
 
<ul><li>Performs on-to-one observation or close observation status of patients, e.g. safety, elopement risk, or suicide prevention.
</li><li>Maintains &ldquo;isolation status&rdquo; for patients under direction of an RN and according to set procedures
</li><li>Performs scheduled hourly care checks/ rounding on patients with emphasis on caring for toileting needs, comfort, and positioning and pain awareness. Notifies RN if rounding has not been completed.
</li><li>Utilizes Vocera system/Mount Sinai phone according to sign in/sign out protocol where activated.</li><li>Performs other duties as assigned, including generating reports</li><li>Is open and responsive to the diverse backgrounds and experience of other people and promotes</li></ul>
an environment that is sensitive to cultural diversity. 
<ul><li>Respects and values each patient&rsquo;s unique, individual needs, beliefs, and diversity and incorporates these into delivery of care.</li><li>Greets visitors and answers telephones promptly and courteously. Escorts visitors to appropriate area, when necessary. Provides information as appropriate.
</li><li>Answers Patient Call System and refers calls to appropriate staff.</li><li>Maintains a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention of the managers.</li><li>Transports patients to stretchers or wheelchairs, as required</li><li>Delivers and collects trays and bedside, delivers flowers to patients.</li><li>Strips units/cubicles
</li><li>Performs emergency clean-up</li><li>Performs emergency transport
</li><li>Performs discharge bed making</li><li>Transport specimens.</li><li>Updates communication board/discharge log</li><li>Assembles medical records</li><li>Updates Admission/Transfer/Discharge System/Processes</li><li>Maintains supplies and care of equipment.
</li></ul></div><div>B. Organizational/Managerial 
<ul><li>Participates in the department&rsquo;s performance improvement activities.</li><li>Maintains patient/employee confidentiality in the management of information.</li><li>Observes the Health Care System&rsquo;s compliance policies.</li></ul></div>
<div>
C. Educational/Professional Development 
<ul><li>Participates in the development of other staff members.</li><li>Meets regulatory, licensure and annual health assessment requirements.</li><li>Identifies learning strengths and needs</li><li>Utilizes learning resources.</li></ul></div>
<div>
D. Communication/Relationships 
<ul><li>Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others.</li><li>Displays courtesy, tact and patience during interactions with all members of the hospital staff</li></ul>
and extended community.</div> 
Qualifications<ul><li>High School Diploma (graduate or equivalent).</li><li>Certificate of completion of a medical assistant/patient care assistant program/equivalent with skills in venipuncture and EKG.</li><li>Interpersonal skills to communicate and collaborate effectively with other members of the</li></ul>
Specialty Service. 
<ul><li>Documentation of Medical Assistant/Patient Care Associate training</li><li>Three to nine months of healthcare experience preferred.
</li><li>Ability to set priorities, problem solve, use proper judgement in difficult situations and be flexible</li><li>Sufficient oral and writing skills in the English language in order to communicate effectively.
</li><li>Physical stamina and manual dexterity to perform a variety of tasks and skills in the area of assignment</li><li>American Heart Association Heartsaver or BLS Certification</li></ul> 
Employer Description
Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. 
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.8501 - $29.8772 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</div>

Patient Care Associate-GP 7 East-Mount Sinai Hospital-Full-time night-11:15pm–7:15am, EOW

Mount Sinai Morningside

<div>
 
 Description
 
 
 
 Job Description
 
 
 
 Patient Care Associate MSH KCC 4S/5S Tele FT Nights EOW
 
 
 
 As an integral part of the clinical care team, the Patient Care Associate is responsible for patient care and support activities promoting patient focused care within the Specialty Service. The Patient Care Associate supports the registered nurse in patient care activities, such as: assisting patient with activities of daily living, collecting specimens and performing procedures; maintaining a safe, clean environment; and other duties as needed.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Clinical/Technical/Service
 </li>
 <li>
 Demonstrates the ability to perform clinical/technical/service/administrative tasks
 </li>
 <li>
 Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.
 </li>
 <li>
 Performs and records patient&rsquo;s vital signs, such as blood pressure, pulse, temperature
 
 
 </li>
 </ul>
 and respirations. Documents intake and output and other data as assigned
 
 
 <ul>
 <li>
 Obtains patient&rsquo;s rating on pain scales as a fifth vital sign in all areas except Pediatrics
 </li>
 <li>
 Performs clinical procedures, such as specimen collection including blood glucose, venipuncture, EKG, application of compression devices, post-mortem care, and maintenance of skin integrity.
 </li>
 <li>
 Sets up for selected procedures and assists RN&rsquo;s accordingly.
 </li>
 <li>
 Assists patient with activities of daily living, such as feeding, bathing and/or toileting. Orients
 
 
 </li>
 </ul>
 Patients to clinical environment. Assists patient with ambulation and all levels of mobilization.
 
 
 <ul>
 <li>
 Assists with dietary functions, including delivering and collecting patient trays at bedside,
 
 
 </li>
 </ul>
 passing menus to patients and assisting them with menu completion, mixing nutritional
 
 
 supplements, reporting variation in eating patterns to RN/Dietitian, and maintaining accurate
 
 
 and timely systems for transmission of patient dietary orders and changes
 
 
 <ul>
 <li>
 Maintains a safe, clean and functional environment, including ensuring for the comfortable
 
 
 </li>
 </ul>
 Movement of the patient. Assists the patient in room maintenance, such as bed-stripping
 
 
 and trash removed, when necessary
 
 
 <ul>
 <li>
 Performs on-to-one observation or close observation status of patients, e.g. safety, elopement risk, or suicide prevention.
 </li>
 <li>
 Maintains &ldquo;isolation status&rdquo; for patients under direction of an RN and according to set procedures
 </li>
 <li>
 Performs scheduled hourly care checks/ rounding on patients with emphasis on caring for toileting needs, comfort, and positioning and pain awareness. Notifies RN if rounding has not been completed.
 </li>
 <li>
 Utilizes Vocera system/Mount Sinai phone according to sign in/sign out protocol where activated.
 </li>
 <li>
 Performs other duties as assigned, including generating reports
 </li>
 <li>
 Is open and responsive to the diverse backgrounds and experience of other people and promotes
 
 
 </li>
 </ul>
 an environment that is sensitive to cultural diversity.
 
 
 <ul>
 <li>
 Respects and values each patient&rsquo;s unique, individual needs, beliefs, and diversity and incorporates these into delivery of care.
 </li>
 <li>
 Greets visitors and answers telephones promptly and courteously. Escorts visitors to appropriate area, when necessary. Provides information as appropriate.
 </li>
 <li>
 Answers Patient Call System and refers calls to appropriate staff.
 </li>
 <li>
 Maintains a safe, clean and functional environment, including removing trash and bringing physical plant and equipment problems to the attention of the managers.
 </li>
 <li>
 Transports patients to stretchers or wheelchairs, as required
 </li>
 <li>
 Delivers and collects trays and bedside, delivers flowers to patients.
 </li>
 <li>
 Strips units/cubicles
 </li>
 <li>
 Performs emergency clean-up
 </li>
 <li>
 Performs emergency transport
 </li>
 <li>
 Performs discharge bed making
 </li>
 <li>
 Transport specimens.
 </li>
 <li>
 Updates communication board/discharge log
 </li>
 <li>
 Assembles medical records
 </li>
 <li>
 Updates Admission/Transfer/Discharge System/Processes
 </li>
 <li>
 Maintains supplies and care of equipment.
 </li>
 <li>
 Organizational/Managerial
 </li>
 <li>
 Participates in the department&rsquo;s performance improvement activities.
 </li>
 <li>
 Maintains patient/employee confidentiality in the management of information.
 </li>
 <li>
 Observes the Health Care System&rsquo;s compliance policies.
 </li>
 <li>
 Educational/Professional Development
 </li>
 <li>
 Participates in the development of other staff members.
 </li>
 <li>
 Meets regulatory, licensure and annual health assessment requirements.
 </li>
 <li>
 Identifies learning strengths and needs
 </li>
 <li>
 Utilizes learning resources.
 </li>
 <li>
 Communication/Relationships
 </li>
 <li>
 Demonstrates a professional, courteous, and respectful attitude in dealing with patients, families and significant others.
 </li>
 <li>
 Displays courtesy, tact and patience during interactions with all members of the hospital staff
 
 
 </li>
 </ul>
 and extended community.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 High School Diploma (graduate or equivalent).
 </li>
 <li>
 Certificate of completion of a medical assistant/patient care assistant program/equivalent with skills in venipuncture and EKG.
 </li>
 <li>
 Interpersonal skills to communicate and collaborate effectively with other members of the
 
 
 </li>
 </ul>
 Specialty Service.
 
 
 <ul>
 <li>
 Documentation of Medical Assistant/Patient Care Associate training
 </li>
 <li>
 Three to nine months of healthcare experience preferred.
 </li>
 <li>
 Ability to set priorities, problem solve, use proper judgement in difficult situations and be flexible
 </li>
 <li>
 Sufficient oral and writing skills in the English language in order to communicate effectively.
 </li>
 <li>
 Physical stamina and manual dexterity to perform a variety of tasks and skills in the area of assignment
 </li>
 <li>
 American Heart Association Heartsaver or BLS Certification
 
 
 </li>
 </ul>
 SEIU 1199 at Mount Sinai Hospital, 790 - KCC 4/5 - MSH, Mount Sinai Hospital
 
 
 
 Employer Description
 
 
 
 
 Strength through Unity and Inclusion
 
 
 
 The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
 
 
 At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
 
 
 
 About The Mount Sinai Health System
 
 
 
 Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
 
 
 
 Equal Opportunity Employer
 
 
 
 The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
 
 
 
 Compensation
 
 
 
 The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $27.8501 - $29.8772 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
</div>

Patient Care Associate-MSH-KCC 4S/5S Tele-FT-Nights-EOW

<div>Description
This role is 85% front desk/administrative in nature, the remaining will be clinical.
Provides secretarial and clinical support to physicians and surgeons and performs administrative duties necessary to deliver quality patient care. 
Responsibilities<ul><li>
May schedule appointments for patients.</li><li>
Take detailed clinical phone messages for physician or advanced allied healthcare provider.</li><li>
Acquire insurance authorizations for procedures and tests ordered by attending physician.</li><li>
May enter orders into the electronic medical record (EMR) system or prepare prescription refill requests on behalf of the physician for the review and approval by the ordering physician.</li><li>
Maintain logging system as required for tracking test results.</li><li>
Assist in the maintenance of medical charts and/or electronic medical record (filing, Op Reports, test results, home care forms).</li><li>
May schedule surgeries/procedures or work in conjunction with Surgical Coordinator verifying times with patients; preparing charts, pre-admissions and consent forms as necessary.</li><li>
May be responsible for Medical Assistant duties if qualified, such as performing venipuncture and/or EKGs, checking schedules and organizing patient flow; accompanying patients to exam/procedure room, assisting patients as needed with walking, transferring and dressing, as well as collecting and processing specimens and point of care testing, preparing for exam, etc. May assist physicians with various procedures, takes vital signs, relays instructions to patients and or families; answers calls and provides pertinent information.</li><li>
Retrieve physician correspondence from dictation service, edit where necessary.</li><li>
Prepare physicians mail correspondence.</li><li>
Compile documents for surgical billing packages</li><li>
May maintain, adjust and confirm patient office schedule.</li><li>
Help direct patient flow during practice hours.</li><li>
Participate in revenue cycle processes.</li><li>
May perform medical scribe responsibilities.</li><li>
Performs other duties as assigned.</li></ul> 

Qualifications<ul><li>
Associates Degree or High School Diploma/GED plus two years of related experience.</li><li>
Graduate of a Medical Assistant Program if performing clinical duties.</li><li>
3 years of related experience</li><li>
Certification: Certified Medical Assistant required if performing Medical Assistant duties</li></ul> 
Non-Bargaining Unit, 862 - Surgery - ISM, Icahn School of Medicine 
Employer Description
Strength through Unity and Inclusion

The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai&rsquo;s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.

At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.

About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time &mdash; discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients&rsquo; medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News &amp; World Report's Best Hospitals, receiving high &quot;Honor Roll&quot; status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News &amp; World Report&rsquo;s &ldquo;Best Children&rsquo;s Hospitals&rdquo; ranks Mount Sinai Kravis Children's Hospital among the country&rsquo;s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek&rsquo;s &ldquo;The World&rsquo;s Best Smart Hospitals&rdquo; ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

Equal Opportunity Employer

The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization. 
Compensation
The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $26.2377 - $32.727 Hourly. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.</div>

Medical Administrative Assistant (Spanish Bilingual Required) - Surgery

One Medical

<div><div><div>About Us
</div>
<div>One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.
</div></div>
The Opportunity

As a Phlebotomist/Administrative Assistant at one of our offices, you'll provide an exceptional experience for our patients and help them accomplish an important part of their care journey by providing venipuncture as well as other clinical support services. You will be an ambassador for patients, with a mastery of human connection and a strong drive for service. You will remove barriers to care, resulting in a truly exceptional in-office patient experience. You are the steward of the space and ensure the look and feel of the office lobby are on brand with the One Medical experience. You will be the first point of contact for our patients, as well as provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.

You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges. You combine excellent specimen collection technique with tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You have a strong grasp of verbal and written communication. You are able to identify opportunities and deliver on customer-centric solutions while using empathy, focus, and compassion in all interactions with patients and teammates. You bring self-awareness to your daily work to utilize your strengths and develop your areas of opportunity. You thrive in cultures that focus on feedback and growth and are nimble in their approach to respond to the needs of the patients and team. You have an unwavering drive to help and serve others and create amazing moments for our members and teammates. If this sounds like you, we would love to connect.

What you'll likely work on:
<ul>
<li>Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions, both clinical and administrative, and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary</li>
<li>Provide best in class venipuncture services on a population ranging from pediatrics to geriatrics, depending on the office location</li>
<li>Perform and assist with extended scope duties such as, but not limited to non-blood specimen collection, EKGs/ECGs, and vitals</li>
<li>Maintain high standards of in-office care through proper specimen labeling, handling and processing, inventory upkeep, and tool sterilization</li>
<li>Continue to care for our members beyond the lab room by answering patient messages, following up on lab cases and assisting our providers and virtual medical team with clerical duties such as, but not limited to biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting</li>
<li>All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc.</li>
<li>Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.</li>
<li>Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization</li>
<li>Master our technology suite including, but not limited to Slack, G-suite, Zoom, Circulation, RingCentral, and our Electronic Medical Record System, in order to interact with team members and complete daily work</li>
</ul>
These responsibilities are intended to describe the general nature and level of work being performed by personnel assigned to this job classification. They are not to be construed as an exhaustive list of job duties performed by personnel in this classification. Other job related duties may be assigned by management.

What you'll need:
<ul>
<li>At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment</li>
<li>Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions</li>
<li>Strong written and verbal communication skills</li>
<li>A High School Diploma or equivalent</li>
<li>Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously</li>
<li>Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)</li>
<li>A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care</li>
<li>A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks</li>
</ul>
One Medical is committed to fair and equitable compensation practices

The range for this role is $24 to $26 per hour based on a standard full-time schedule, with a 1.25 differential for eligible extended hours. Total compensation packages may be based on factors unique to particular candidates, such as skill sets, depth of experience, and work location. The total compensation package for this position may also include benefits. For more information, visit https://www.onemedical.com/careers/

This is a full time role (40 hours/week) with 8 hour shifts generally taking place between 12:30pm-9pm based in office in our Chelsea office location in New York, New York.<div>
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. 
 
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.</div></div>

Phlebotomist / Administrative Assistant

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