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clinical support specialist

61st Street Service Corporation

<div><p><b>Top Healthcare Provider Network</b></p>
<p>The 61st Street Service Corporation, provides administrative and clinical support staff for <b><i>ColumbiaDoctors</i></b>. This position will support ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. ColumbiaDoctors&rsquo; practices comprise an experienced group of more than 2,800 physicians, surgeons, dentists, and nurses, offering more than 240 specialties and subspecialties.</p>
<p><b>Opportunity to grow as part of the Call Center Career Ladder!</b></p>
<p><b>Job Summary:</b></p>
<p>The Patient Services Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialist II is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.</p>
<p><b>Job Responsibilities:</b></p>
<ul><li>Schedules appointment requests. Indicates special needs as needed.</li>
<li>Communicates insurance participation, financial responsibility, and time of service policy to the patient population.</li>
<li>Obtain patients&rsquo; insurance and demographic information and ensure all obtained information is registered in EPIC.</li>
<li>Performs insurance verification and interprets responses. Informs patient of insurance requirements for services provided. Escalates cases for resolution as appropriate.</li>
<li>Helps identify and document trends.</li>
<li>Escalate issues/cases to Supervisor/Manager for resolution.</li>
<li>Supports and participates in a collaborative team-oriented environment. Facilitates team discussions about complex patient scheduling needs.</li>
<li>Takes ownership of resolving scheduling conflicts and communicates with the management team and care providers to resolve scheduling issues.
</li><li>Collects pre-registration information to address outstanding Epic work queue accounts.</li>
<li>Performs outbound calls to perform Epic referral scheduling.</li>
<li>Ensures processing of requested record collection for patients and correspond with internal parties.</li>
<li>General faxing, filing, and mail sorting.</li>
<li>Contribute to the team by providing support and backup coverage as needed.
</li><li>Works on escalated cases with higher complexity as assigned. Manage complex cases and troubleshoot as needed.
</li><li>Helps to mentor other Specialists to resolve complex issues/cases. Escalated such cases to Supervisor for resolution. Ensures remedy is executed successfully.</li>
<li>Mentor assigned Patient Service Specialists on how to deliver excellent service to patients while accurately and efficiently retrieving patient demographic and financial information.</li>
<li>Provide suggestions and recommendations to improve workflow, communication, and overall protocols in an effort to better serve the needs of the patients and department.</li>
<li>Performs other related duties as assigned.</li>
</ul>
<p><b>Job Requirements:</b></p>
<ul><li>High School Diploma or the equivalent required.</li>
<li>Minimum of 3 years of relevant experience including proficiency in medical terminology. The incumbent must demonstrate a strong proficiency in a wide range of scheduling complexity and related workflows.</li>
<li>Excellent customer service skills and the ability to maintain a pleasant and helpful demeanor through all situations.
</li><li>Excellent skills in problem assessment, using good judgment, and collaborative problem-solving in complex and interdisciplinary settings.
</li><li>Excellent verbal and written communication skills including interpersonal skills</li>
<li>Strong proficiency in Microsoft Office (Word &amp; Excel) or similar software is required and an ability and willingness to learn new systems and programs.</li>
<li>Associates Degree or higher preferred.</li>
<li>Prior high volume customer service experience in a call center environment is preferred.</li>
<li>Bilingual (English/Spanish) is a plus</li>
</ul>
<p><b>Hourly Rate Ranges: $27.42 - $33.81</b></p>
<p>Note: Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training and education.</p>
<p><b>61st Street Service Corporation</b></p>
<p>At 61st Street Service Corporation we are committed to providing our client with excellent customer service while maintaining a productive environment for all employees. The Service Corporation offers a competitive comprehensive Benefit package to eligible employees; including Healthcare and various other benefits including Paid Time off to promote a healthy lifestyle.</p>
<p>We are an equal employment opportunity employer and we adhere to all requirements of all applicable federal, state, and local civil rights laws.</p></div>

Patient Services Specialist II #Full Time

Datavant

<div><div><p>Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world's health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient's request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.<br>
<br>
By joining Datavant today, you're stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.</p></div><br>
<p></p>
<p><b>
What We're Looking For:</b></p>
<p>
As a Clinical Documentation Quality Improvement (CDQI) Specialist, you will play a pivotal role in elevating the impact of our medical record documentation. You will conduct daily evaluations and engage in direct communication with providers to enhance documentation clarity, completeness, and overall medical record quality. By ensuring accurate and comprehensive physician documentation, you will be at the forefront of influencing the precision of code assignment, making a tangible difference in the accuracy of healthcare data. Join us in this critical role where your efforts will have a direct and meaningful impact on the quality and effectiveness of patient care.</p>
<p><b>
Preferred: A candidate that can perform daily evaluations pertaining to the quality and accuracy of clinical documentation in medical records.</b></p>
<p><b>
What You Will Do:</b></p>
<ul>
<li>Conduct timely, accurate, and complete documentation reviews for selected inpatient records, addressing inadequate or conflicting documentation.</li>
<li>Collaborate with physicians and caregivers to ensure appropriate reimbursement and clinical severity for DRG-based payer patients.</li>
<li>Demonstrate understanding of complications, co-morbidities, severity of illness, risk of mortality, case mix index, secondary diagnoses, and procedure impact on DRG.</li>
<li>Improve coding specificity by educating physicians and caregivers on the importance of clear documentation throughout a patient's stay.</li>
<li>Follow AHA guidelines and coding clinics for accurate coding and required documentation to ensure compliance.</li>
<li>Query physicians regarding missing, unclear, or conflicting health record documentation to obtain necessary details.</li>
<li>Maintain daily production logs for evaluation, tracking cases reviewed, queries placed/responded, etc.</li>
<li>Perform follow-up reviews to confirm recorded points of clarification in the patient's medical record.</li>
<li>Ensure confidentiality of all files, documents, and records.</li>
<li>Meet or exceed production and quality metrics.</li>
</ul>
<p><b>Preferred: A candidate that can perform daily evaluations pertaining to the quality and accuracy of clinical documentation in medical records.</b></p>
<p><b>
What You Need to Succeed:</b></p>
<ul>
<li>3+ years of CDI experience</li>
<li>3+ years of clinical experience in an academic medical center</li>
<li>Registered Nurse license, Bachelor's degree in Nursing</li>
<li>CCDS or CDIP certification required</li>
<li>Must pass a CDI skills competency assessment</li>
<li>Must be able to accommodate a min of 15 hours per week</li></ul><p></p><div><p><br>
To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.
<br>
<br>
This job is not eligible for employment sponsorship.<br>
<br>
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.<br>
<br>
At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way.<br>
<br>
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.</p><br>
<div>
<div><div><div><p>For more information about how we collect and use your data, please review our Privacy Policy.</p></div></div></div></div></div></div><p></p>

CDQI Nurse Specialist- PRN

Applied Medical

<div>
 Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid business growth and expansion. Applied has recently launched a new line of products in a major category for both minimally invasive and open abdominal surgery. Applied has been developing and manufacturing advanced surgical technologies for more than 35 years and has earned a strong reputation in healthcare. Our dedication to delivering the highest quality products combined with our unique business model allows team members the ability to truly partner with hospital accounts and contribute in a larger capacity than is possible in most sales positions.
 <br/>
 <br/>
 This is a tremendous opportunity for individuals who have foundational outside sales experience, preferably B2B or medical/ healthcare sales, and are looking for an opportunity to develop their career in the medical device space. Working directly with surgeons in the operating room, this is a highly visible, highly accountable position within the company, growing a product line in a market that is new to Applied Medical. If you appreciate being an individual hunter working on a highly collaborative team, then this is the position for you. Applied Medical is a proven provider of opportunities for invested, talented performers in both rapid sales growth and upward promotion. Proven success in this role will be rewarded with upward mobility and progressive earning potential.
 <br/>
 <br/>
 <strong>
  Position Description
  <br/>
  <br/>
 </strong>
 <strong>
  Position Description
  <br/>
  <br/>
 </strong>
 As an Ortho Clinical Sales Specialist, you will be responsible for selling the clinical value of the Alexis Orthopaedic Protector directly to surgeons. You will promote the benefits of using the Alexis Orthopaedic Protector in surgeries, such as total hip and shoulder replacements. In this role, you will cover a large geography and schedule product evaluations with surgeons and surgical groups. You will also work closely with our existing Field team for each account. You will be responsible for driving growth and utilization of our Alexis Orthopaedic Protector by performing the following activities:
 <br/>
 <br/>
 <ul>
  <li>
   Establish and maintain relationships with surgeons and key contacts in assigned hospital accounts
  </li>
  <li>
   Exceed quota expectations as established by management
  </li>
  <li>
   Provide the highest levels of support and service to your accounts
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 <strong>
  Position Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 1-2 years of documented, successful experience in outside sales (B2B or similar)
  </li>
  <li>
   Basic sales training
  </li>
  <li>
   Resourceful, goal-oriented, self-starter with a strong entrepreneurial drive
  </li>
  <li>
   Excellent written, verbal and interpersonal communication skills
  </li>
  <li>
   Demonstrated performance record with clear documentation of success
  </li>
  <li>
   Must live in the geographical location of the position or be willing to relocate
  </li>
  <li>
   Ability to travel for applicable training classes
  </li>
  <li>
   Completion of a college degree (Bachelor&rsquo;s degree or higher)
  </li>
  <li>
   Applied Medical Field Team Members must be able to meet third party credentialing requirements, which may include but are not limited to COVID-19 vaccination.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 The base compensation range for this role is $65,000 - $75,000/ year for the position in the NYC area. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries in this specific geographic area based on the date of this job posting. Your recruiter can share more about the specific salary range and bonus/commission compensation package during your hiring process.
 <br/>
 <br/>
 Please understand that the compensation range may be modified in the future. Each amount of pay is considered to be wages or compensation once such amount is earned and determinable. The amount and availability of any bonus, commission, benefit or any other form of compensation may be modified at the Company&rsquo;s sole discretion, consistent with the law.
 <br/>
 <br/>
 Our total reward package also includes the following:
 <br/>
 <br/>
 <ul>
  <li>
   Training and mentorship with ongoing learning and development courses
  </li>
  <li>
   Comprehensive medical and dental and vision coverage
  </li>
  <li>
   Education reimbursement program
  </li>
  <li>
   401(k) program with discretionary employer match
  </li>
  <li>
   Generous vacation accrual and paid holiday schedule
   <br/>
   <br/>
  </li>
 </ul>
 All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
 <br/>
 <br/>
 Equal Opportunity Employer
 <br/>
 <br/>
 Applied Medical is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (including pregnancy, childbirth, breastfeeding and related medical conditions), or sexual orientation, or any other status protected by federal, state or local laws in the locations where Applied Medical operates.
</div>


Ortho Clinical Sales Specialist - NYC

DOLCE&GABBANA

<div>
 <strong>
  Accounts Payable Specialist &ndash; Finance
  <br/>
  <br/>
 </strong>
 Dolce &amp; Gabbana represents excellence rooted in its &ldquo;Made in Italy&rdquo; heritage. Every creation reflects the Brand&rsquo;s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.
 <br/>
 <br/>
 <strong>
  ROLE
  <br/>
  <br/>
 </strong>
 Dolce &amp; Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for an
 <strong>
  Accounts Payable Specialist.
 </strong>
 The Accounts Payable Specialist supports the full cycle of AP operations for US and Canadian entities, ensuring timely and accurate processing of vendor invoices, payments, and reconciliations. This role works closely with the Accounts Payable Manager to maintain strong internal controls, uphold financial accuracy, and support month ‑ end and year ‑ end closing activities.
 <br/>
 <br/>
 <strong>
  MISSION
  <br/>
  <br/>
 </strong>
 <strong>
  (Responsibilities (including, But Not Limited To)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Process vendor invoices accurately and in accordance with company policies and approval workflows.
  </li>
  <li>
   Review invoices for proper coding, documentation, and compliance with internal controls.
  </li>
  <li>
   Prepare and process weekly and monthly payment runs, including checks, ACH, and wire transfers.
  </li>
  <li>
   Reconcile vendor statements and resolve discrepancies in a timely manner.
  </li>
  <li>
   Maintain accurate electronic records and ensure proper documentation for audit purposes.
  </li>
  <li>
   Assist with AP aging reports, accruals, and month ‑ end reconciliations.
  </li>
  <li>
   Collaborate with Procurement, Retail, and Operations to resolve invoice or purchase order issues.
  </li>
  <li>
   Support 1099 reporting and other regulatory requirements.
  </li>
  <li>
   Respond to vendor inquiries and maintain positive supplier relationships.
  </li>
  <li>
   Assist with internal and external audits by preparing schedules and supporting documentation.
  </li>
  <li>
   Contribute to process improvements to enhance efficiency, accuracy, and workflow integration..
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Key Performance Indicators
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Accuracy and timeliness of invoice processing and payments
  </li>
  <li>
   Quality and reliability of reconciliations and reporting
  </li>
  <li>
   Compliance with internal controls and audit requirements
  </li>
  <li>
   Vendor satisfaction and issue ‑ resolution efficiency
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  PROFILE
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in accounting or finance; or related field
  </li>
  <li>
   2&ndash;4 years of AP experience, ideally within retail or luxury goods
  </li>
  <li>
   Strong understanding of AP processes, invoice flow, and payment cycles
  </li>
  <li>
   Proficiency in Microsoft Excel (Pivot Tables and V-Lookups)
  </li>
  <li>
   Strong knowledge of US GAAP and AP processes
  </li>
  <li>
   Experience with SAP and Concur
  </li>
  <li>
   Strong analytical skills with exceptional attention to detail
  </li>
  <li>
   Ability to manage multiple priorities in a fast ‑ paced environment
  </li>
  <li>
   Excellent communication and customer ‑ service skills
  </li>
  <li>
   Collaborative mindset with the ability to work cross ‑ functionally
   <br/>
   <br/>
  </li>
 </ul>
 A career at Dolce &amp; Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand&rsquo;s vision of sustainable luxury.
 <br/>
 <br/>
 The salary rate for this role ranges from $60,000 - $65,000. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life &amp; disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.
 <br/>
 <br/>
 Dolce &amp; Gabbana is committed to building a diverse workforce. We believe diversity in all its forms &ndash; gender, age, nationality, culture, religious beliefs and sexual orientation &ndash; enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
 <br/>
 <br/>
 LOCATION: USA &ndash; NEW YORK &ndash; NY
</div>


Accounts Payable Specialist - Finance

<div>
 <strong>
  About Anterior
  <br/>
  <br/>
 </strong>
 Anterior is on a mission to transform healthcare administration, making it seamless and invisible so clinicians can focus on delivering care. We've built an AI-powered platform designed by clinicians, for clinicians, to simplify administrative workflows and improve patient outcomes. By combining clinical expertise with cutting-edge technology, we're revolutionizing healthcare operations with responsible AI.
 <br/>
 <br/>
 We're growing rapidly and are backed by world-class investors including Sequoia, New Enterprise Associates (NEA), and Neo along with notable angels including the founders of DeepMind, Google AI, and Inflection AI.
 <br/>
 <br/>
 Anterior is improving the experience of healthcare for everyone. We're working on the cutting edge of using technology to make clinical decision-making frictionless.
 <br/>
 <br/>
 We're building exciting tech for huge customers and we trust in the foundations: keep it simple, build strong foundations, and the rest will follow.
 <br/>
 <br/>
 <strong>
  The Role
  <br/>
  <br/>
 </strong>
 We are looking for a Clinical AI Intern to join our clinical team. You will use Anterior's proprietary technology to transform a high volume of clinical policies into structured reasoning representations, validate their quality, and prepare them for production deployment.
 <br/>
 <br/>
 You will work closely with our clinical team, driving the end-to-end process from raw clinical guidelines to deployment-ready structured logic. Your work will directly support live product rollouts.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Use our proprietary technology to transform clinical guidelines into structured reasoning graphs, and ensure structural quality
  </li>
  <li>
   Validate that structured policy representations faithfully capture the intended clinical logic
  </li>
  <li>
   Configure and prepare policy representations for production deployment
  </li>
  <li>
   Surface edge cases, ambiguities, and logic gaps across policy representations
  </li>
  <li>
   Contribute to the broader policy transformation pipeline, including working with engineering tools and evolving technical workflows
  </li>
  <li>
   Collaborate with the team on a potential publication related to policy digitization methods and outcomes
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduate student in biomedical informatics, health informatics, clinical informatics, or a related field; or an MD, MD/PhD, or PhD student with clinical knowledge
  </li>
  <li>
   Comfortable reading and reasoning about clinical policy content
  </li>
  <li>
   Strong attention to detail, particularly for QA and validation work
  </li>
  <li>
   Technically fluent enough to learn and run scripts, and to work within structured data and logic representations
  </li>
  <li>
   Comfortable with ambiguity and evolving processes
  </li>
  <li>
   Interest in AI, clinical decision support, or health policy systems
   <br/>
   <br/>
  </li>
 </ul>
 Bonus points for:
 <br/>
 <br/>
 <ul>
  <li>
   Coursework or experience in knowledge representation, knowledge engineering, or structured clinical logic
  </li>
  <li>
   HIPAA training or clinical research experience
  </li>
  <li>
   Familiarity with healthcare standards or terminologies (e.g., CPT, ICD, clinical guidelines)
   <br/>
   <br/>
  </li>
 </ul>
</div>


Clinical AI Intern

Argus Cyber Security Ltd.

<div><div><b>JOB TITLE: Overnight Team Leader</b></div><div></div><div><b><br>
 P</b><b>ROGRAM: </b><b>Safe Options Support (SOS) &ndash;Team</b></div><div></div><div><b><br>
 REPORTS TO: CBC Program Director</b></div><div></div><div><b><br>
 Job summary:</b> The Overnight SOS Team Leader plays a critical role in providing outreach, engagement, and support to street homeless individuals during overnight hours. They lead a team of dedicated professionals and work closely with community partners to connect individuals with shelter or emergency housing options. The Team Leader ensures effective communication, handoffs, and coordination with day teams to provide seamless and continuous care. The SOS team will consist of Team leader, Licensed Clinician, Care Managers, and Peer Specialist. The team will outreach and engage street homeless individuals in the community to provide intensive outreach, engagement, and care coordination services. This role serves as a liaison with the lead contracting entity (CBC) and participates in policy and quality management workgroups. The role will require field-based work, on call coverage, and a willingness to work flexible hours.</div><div></div><div><b><br>
Minimum Education and Experience Requirements:</b> Licensed Master&rsquo;s degree or higher in Social Work, Mental Health Counseling, Public Administration, Nursing, Public Health, Public Policy or a related field. A minimum of 3 to 5 years post-masters work experience in the behavioral health and criminal justice field with progressively increasing responsibilities, preferably with the target population.</div><div></div><div><b><br>
 Essential Duties and Responsibilities</b></div><div><ul><li>
Management and oversight of the day-to-day activities of the Safe Options Support team in accordance with internal and external regulatory standards and guidelines;</li><li>
Coordinate team schedules and ensure sufficient coverage during overnight hours to meet program needs.</li><li>
Lead the overnight SOS team in conducting outreach to locate and engage street homeless individuals in need of immediate assistance.</li><li>
Build rapport and establish trusting relationships with individuals experiencing homelessness, providing support, empathy, and guidance.</li><li>
Connect individuals with available shelter or emergency housing resources, ensuring their safety and immediate needs are addressed.</li><li>
Collaborate with community partners, including shelters and housing providers, to facilitate access to appropriate services and resources.</li><li>
Engagement beginning either at known &ldquo;hang-outs&rdquo; or &ldquo;Hot spots&rdquo; within the transit system or during an inpatient hospital admission or emergency department visit with involvement in transition planning, including a needs assessment of community transition supports essential to stabilizing the participant;</li><li>
Outreach to communities, Street Outreach Teams, police, hospitals, providers, and community/family members and other caregivers to help identify individuals who would benefit from referral to a SOS CTI Team</li><li>
Participate in case conferences to help identify community health needs and tailor services to meet these needs;</li><li>
Ensures that programmatic systems are in place and functioning to meet participant needs;</li><li>
Ensures that internal and external regulatory agency standards and requirements are met;</li><li>
Provide regular individual and group supervisory support to a multi-disciplinary team and orienting new team members to policy and procedures as well as ongoing training and mentorship;</li><li>
Assists with the identification, development, implementation, and completion of quality improvement projects and plans to solve problems/issues;</li><li>
Facilitate and monitor the organizing of staff schedule; as well as leading weekly staff meetings;</li><li>
Perform chart reviews and ensure completion of appropriate and timely documentation within Health Information Technology system;</li><li>
Complete assessments and service plans as needed;</li><li>
Collect, analyze and report data as required by the agency and CBC;</li><li>
Develop relationships with providers to facilitate successful transition for participants and to expedite and solidity placement in community housing;</li><li>
Mange teams on-call duties and ensure 24/7 crisis response availability and provide crisis intervention services on a rotating basis, including referrals to respite and other resources;</li><li>
Respond and liaison between requests from SOS on Call line and individuals in need</li><li>
Manage recruitment of staff, as well as addressing staff performance-related issues in accordance with salient policies and procedures, specific to the organization of hire;</li><li>
Screen candidates for program and determine eligibility. Assign caseloads to team members;</li><li>
Work with all stakeholders (members, network, families, and government staff) in a caring and respectful manner, and with due understanding of and consideration for cultural differences;</li><li>
Maintain communication with and act as key point of contact with CBC staff;</li></ul></div><div></div><div><b><br>
 Qualifications:</b></div><div><ul><li>
Flexibility to work overnight hours, including weekends and holidays, as needed to ensure 24-hour coverage and support for the SOS program.</li><li>
Knowledge of mental illness and serious emotional disturbances and substance use disorders;</li><li>
In depth knowledge of NYC behavioral health and community support programs and systems.</li><li>
Knowledge of homeless resources, NYC shelter systems, and MTA transit systems.</li><li>
Experience working with homeless and precariously housed populations.</li><li>
Knowledge of treatment, rehabilitation, and community support programs as they relate to consumers/residents, families, and staff;</li><li>
Knowledge of multi-disciplinary team experience, preferred;</li><li>
Knowledge of techniques for identifying and preventing potentially violent behavior, including crisis management techniques;</li><li>
Ability to develop, evaluate, implement and modify a clinical treatment intervention to meet the needs of individual participants;</li><li>
Ability to prepare accurate and timely reports;</li><li>
Ability to manage multiple projects and ask for help when needed;</li><li>
Computer proficiency in Electronic Health Records and Microsoft applications such as MS Word, Excel, PowerPoint</li><li>
Ability to utilize strength-based and recovery-oriented approaches (I.eHarm reduction, motivational interviewing, trauma informed care)</li><li>
Ability to communicate effectively with stakeholders;</li><li>
Competency in written, interpersonal, verbal and computational skills to present and document records in accordance with program standards;</li><li>
Preferred familiarity with systems and tools commonly utilized across HH programs (i.e MAPP, UAS, EMEDNY, PSYCKES).</li><li>
Available to work a flexible schedule in response to participant and staff needs;</li></ul><p></p><p><br>
Employment is contingent upon the successful completion of a background check and/or fingerprinting (department-dependent), which will be conducted following a conditional offer of employment in adherence to NYC Fair Chance Act guidelines.</p></div></div>

SOS Overnight Team Lead

OULA

<div><div><p>Oula delivers maternity care built around our patients&mdash;offering comprehensive support before, during, and after pregnancy. With fewer C-sections and higher VBAC success rates, our research-backed approach is delivering better outcomes. Our team of trusted midwives, OBGYNs, and dedicated care navigators ensure our patients get the type of care they need in the moments that matter most.</p>
<p>
Since launching in 2021, we&rsquo;ve expanded to include Preconception and Miscarriage Care, Pregnancy Care, Postpartum Support, and Gynecology. We currently have 4 clinics in the tri-state area, with three new clinics opening in 2026! Come join our team of clinicians, innovators, operators, and technologists passionate about setting a new standard in maternity care.</p></div><div><h1 class="jobSectionHeader"><b>
About Oula</b></h1>
<p>
Oula Health is a venture-backed, midwifery-led maternity and GYN care company building the next generation of women's healthcare. We partner exclusively with major health systems &mdash; including Mount Sinai, Stamford Health, and Novant Health &mdash; to embed our collaborative OB-GYN and midwifery model directly inside their networks. We're a team of ~100 people at Series B stage, with 4 clinics today and three more opening in 2026.</p>
<h1 class="jobSectionHeader"><b>
The Role</b></h1>
<p>
At Oula, our product doesn't sit alongside our EHR &mdash; it integrates directly into it. That means every product and engineering decision has downstream consequences for how our EHRs are configured, and every EHR configuration decision shapes what's possible on the product side. Someone has to hold both at once. This role exists because siloing that work &mdash; making tech choices without understanding EMR functionality, or configuring the EMR without understanding the product roadmap &mdash; creates the kind of compounding problems that slow down clinical operations and new market launches.</p>
<p>
You're the person who can sit with a midwife and understand why a clinical template matters, then turn around and write a bug ticket that engineering can actually action, then build the SOP so the next market launch doesn't require you to be in the room. You speak clinical, operational, and technical &mdash; and you've probably been stretched across all three before.</p>
<p>
This is not a role where the EHR work is a nice-to-have or a stretch goal. Athena configuration, Epic integration, access management, and clinical workflow documentation are core to what you'll own &mdash; alongside the product ops work of launch coordination, bug triage, and field feedback loops.</p>
<h1 class="jobSectionHeader"><b>
What You'll Own</b></h1>
<h2 class="jobSectionHeader"><b>EHR Configuration &amp; Oula Clinical Systems</b></h2>
<ul><li>Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff</li>
<li> Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners</li>
<li>Serve as the internal subject matter expert for EHR integration best practices &mdash; FHIR/HL7 data exchange, health system IT coordination, go-live timelines</li>
<li>Deeply understand the interplay between EHR configuration decisions and Oula&rsquo;s tech stack</li>
<li>Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve</li>
<li>Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch</li>
</ul><h2 class="jobSectionHeader"><b>Standards &amp; Knowledge Management</b></h2>
<ul><li>Build and maintain the clinical systems SOP library so new market setup is repeatable &mdash; documented well enough that a new hire can execute without you in the room</li>
<li>Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling</li>
<li>Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market</li>
</ul><h2 class="jobSectionHeader"><b>Product Operations &amp; Launch</b></h2>
<ul> <li>Own bug intake and prioritization from Market Operations &mdash; standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field</li>
<li> Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollouts on day one</li>
<li>Coordinate end-to-end launches across Product, Engineering, and Operations &mdash; own the run-of-show and ensure nothing falls through on handoff</li>
<li> Identify where AI and automation can reduce manual administrative burden in product operations workflows</li>
</ul><h2 class="jobSectionHeader"><b>Data &amp; Reporting</b></h2>
<ul> <li>Build and maintain dashboards that show how clinics are actually using our technology &mdash; feature adoption, issue resolution time, rollout health</li>
<li>Develop quarterly reporting cadence for Product, leadership, and health system partners on platform performance</li>
<li>Ensure data infrastructure is in place to measure the impact of every feature rollout</li>
</ul><h2 class="jobSectionHeader"><b>Cross-Functional Collaboration</b></h2>
<ul><li>Act as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams &mdash; translate clinical workflow requirements into technical specs and vice versa</li>
<li>Partner directly with health system IT counterparts on integration setup, issue resolution, and go-live support</li>
<li> Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input</li>
</ul><h1 class="jobSectionHeader"><b>What You Bring</b></h1>
<ul> <li>4&ndash;7 years in a role that combined EHR operations, clinical systems, or health IT with product operations, technical program management, or PM-adjacent work &mdash; ideally at a growth-stage digital health company</li>
<li>Hands-on Athena and Epic configuration + integration experience is strongly preferred</li>
<li>Enough clinical literacy to understand why a template or order set matters to a midwife, without needing a clinical license</li>
<li> Strong written communication &mdash; you can write a bug ticket, an SOP, and a launch plan that people actually follow</li>
<li>Comfort building structure in ambiguity; this role requires you to create the playbook, not execute someone else's</li>
<li>Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert</li>
<li>Track record of managing multiple workstreams simultaneously without dropping balls</li>
</ul><h1 class="jobSectionHeader"><b>What Success Looks Like</b></h1>
<p>
In your first 90 days, you've audited our current Athena configuration, identified gaps, and have a remediation plan. You understand the bug triage process well enough to have improved it. You've met your counterparts at every health system partner and know what's coming for the next Epic integration.</p>
<p>
At six months, new market launches have a repeatable systems and product checklist. Clinic teams know what to expect before a feature goes live. Bug resolution time is measurably faster and the field is no longer sending issues into a black hole.</p>
<p>
At one year, the SOP library is comprehensive, the clinical systems configuration is stable and documented, and you've successfully navigated at least one new health system EHR environment. The product team has a reliable partner and the ops team isn't dependent on any single person for systems knowledge.</p><br>
<p></p>
<h1 class="jobSectionHeader"><b>
Compensation &amp; Details</b></h1>
<p>
Salary: $110,000 &ndash; $120,000 depending on experience</p>
<p>
Equity: Options commensurate with level</p>
<p>
Location: Remote-flexible with periodic travel to clinic locations and health system partners</p>
<p>
Benefits: Comprehensive medical, dental, and vision; 401(k); generous PTO</p></div><div><div><div><div><p>
Oula offers a competitive total rewards package which includes base salary, and comprehensive benefits. Exact compensation inclusive of salary and any bonuses is determined based on a number of factors including experience and skill level, location, and qualifications which are assessed during the interview process. Oula is committed to fostering an inclusive workplace where everyone's contributions are valued.</p></div></div><p>
Salary Range</p><p>
$110,000 - $120,000 USD</p></div></div><div><p><b>
Oula's Commitment as an Equal Opportunity Employer</b>:</p>
<p>
We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter &ndash; this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.</p></div></div><p></p>

Clinical Systems & Product Operations Manager (Full-Time) - Remote

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