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STEPBYSTEPSERVICE DMCC

AI Governance SpecialistLocation: Dubai, United Arab Emirates Company: Hashtag Technologies FZCO (Subcontractor for Lenovo via 4i Americas Inc.) Type: Full-Time / Long-Term Project EngagementAbout the RoleWe are hiring an AI Governance Specialist to support Lenovo&rsquo;s global AI Governance framework implementation. The role will ensure that AI models, data pipelines, and automation systems are ethical, secure, transparent, and compliant with international standards.You will be responsible for developing governance policies, auditing AI model lifecycle processes, and coordinating with cybersecurity and compliance teams.Key Responsibilities<ul><li>Design and implement AI governance frameworks in line with NIST AI RMF, ISO/IEC 42001, and emerging global AI regulations.</li><li>Evaluate and document AI risks, biases, fairness, and explainability.</li><li>Conduct AI model audits, ensuring compliance with data privacy and security standards.</li><li>Support ethical AI initiatives, aligning systems with organizational values and regulatory requirements.</li><li>Work closely with cross-functional teams &mdash; data science, compliance, and security &mdash; to maintain trust and accountability.</li><li>Prepare reports and dashboards on AI risk posture, compliance findings, and governance KPIs.</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s/Master&rsquo;s in AI, Data Science, Computer Science, or Governance/Risk disciplines.</li><li>5&ndash;8 years of experience in AI model governance, data ethics, or IT compliance.</li><li>Sound understanding of AI lifecycle management, data privacy laws, and risk management frameworks.</li><li>Exposure to ML model audit tools, MLOps platforms, or AI assurance frameworks.</li><li>Certifications preferred: ISO/IEC 42001 Practitioner, CISA, AI Governance or Ethics certifications.</li><li>Excellent communication, documentation, and stakeholder management skills.</li></ul>Why Join Hashtag Technologies<ul><li>Be part of Lenovo&rsquo;s global AI governance and ethics program.</li><li>Collaborate with cross-border teams driving AI safety and compliance initiatives.</li><li>Gain international exposure in AI Governance, Data Trust, and Compliance Engineering.</li><li>Competitive salary, multicultural work environment, and growth in AI compliance leadership.</li></ul>Apply Now: Send your resume to abbas@hashtagtechno.com with the subject line with the subject line &ldquo;Application &ndash; AI Governance Specialist (Dubai)&rdquo;Job Type: Full-timePay: AED1.00 - AED10,000.00 per month

AI Governance Specialist

Valaris

<div>Job Summary
Specialist II &ndash; Logistics and Trade Compliance is responsible to administer logistics and trade compliance function and its requirements to ensure highly efficient and effective cargo movement for global operations.
Principal Duties and Responsibilities
<ul><li>Administers the company&rsquo;s import / export compliance program. Works with the logistics and trade compliance group to ensure controls are in place that comply with the company&rsquo;s legal and regulatory obligations.
</li><li>Aids with emergency shipments, custom questions, and missing supplier documents or information to avoid the loss of time due to time difference time zones.
</li><li>Mobilizes and manages internal and external logistics resources to ensure on-time and accurate deliveries of required materials at the lowest total cost.
</li><li>Monitors worldwide import and export operations related to the area of responsibility.
</li><li>Provides responsive logistics services for emergency situations.
</li><li>Manages vendor relationship and management practices for logistics providers.
</li><li>Identifies inefficiencies and areas of growth within the current distribution network to continuously improve the balance between the level and cost of service.
</li><li>Manages and reduces logistics cost via freight rate benchmarks, freight consolidations opportunities, process flow reviews and assist with annual freight rate negotiations.
</li><li>Monitors market trends and freight / shipping index.
</li><li>Ensures company benefits adjustments in market pricing.
</li><li>Maintains daily follow-up of export &amp; import files to ensure efficient, cost effective and timely delivery of the materials to its destination.
</li><li>Controls documents necessary for importation and exportation in the various countries (invoices + packing list + certificates of origin, etc.) by working with freight forwarders and/or carriers.
</li><li>Works to resolve issues with customs, tax exemption , quarantine inspection, biosecurity requirements, and/or quarterly filing that agents and suppliers may face.
</li><li>Assists with special projects in terms of budgeting logistic costs and clarifying procedures.
</li><li>Collaborates with forwarding agents / shipping agents / customs brokers / packers / carriers / rigs or area offices to resolve any issues that may arise.
</li><li>Audits freight forwarders, customs agents and brokers regarding the record keeping of customs import and export documents based on their compliance with local regulations.
</li><li>Ensures customs rules and regulations are complied with each supplier delivering equipment to freight forwarders for onward shipping.
</li><li>Provides assistance and follow-up for all equipment imported under the temporary importation status.
</li><li>Assists Manager &ndash; Logistics and Trade Compliance in discussions about rates with freight forwarders, customs brokers, and agents.
</li><li>Coordinates with the trade compliance department to make sure all equipment is fully in line with customs and tax rules and regulations.
</li><li>Prepares the budgets for large or out-of-gauge shipments on requests of operations or projects.
</li><li>Administers the company&rsquo;s import and export compliance program.
</li><li>Attends operations meetings for planning purposes.
</li><li>Monitors and executes on hand reports to align over, short, and damage (OSD) recovery and key performance indicator (KPI) measurements.
</li><li>Identifies inefficiencies and areas of growth within the current distribution network to continuously improve the balance between the level and cost of service.
</li><li>Conducts monthly governance meetings with the freight forwarders.
</li><li>Performs quarterly audits of intermediary warehouse.
</li><li>Audits freight invoices.
</li><li>Monitors and aids freight forwarders on hand carry procedures.
</li><li>Expands the knowledge assistance on regions for the customs, compliance, and agent&rsquo;s aid scope.
</li></ul>Qualifications / Experience
<ul><li>Bachelor&rsquo;s degree (required).
</li><li>Minimum two (2) years of experience in a similar role and market (preferred).
</li></ul>Skills &amp; Experience
<ul><li>Available and willing to travel within the area of responsibility with such frequency as the employer determines is necessary or desirable to meet its business needs.
</li><li>Ability to gather and analyze/synthesize data, confirming its accuracy and adequacy as an integral part of the collective analysis/synthesis process.
</li><li>Excellent written and verbal communication skills.
</li><li>Ability to communicate effectively across various levels of organization, departments and cultures.
</li><li>Solid understanding of the legal aspect of incoterms and trade compliance requirements of suppliers for import and export transactions.
</li><li>Preferred knowledge of drilling equipment for offshore drilling environment, including knowledge of key suppliers, industry specifications and standards.
</li><li>Ability to respond quickly and appropriately in a dynamic work environment.
</li><li>Ability to multi-task and establish priorities.
</li><li>Working knowledge of Microsoft Excel at an advanced level (use financial and logical functions; work with multiple worksheets and workbooks; edit and use macros; import and export information).
</li><li>Ability to manage different logistic projects at the same time and meet deadlines.
</li><li>Ability to obtain, compare and discuss transport and handling rates within the area of responsibility.
</li><li>Demonstrated negotiation skills with ability to influence and effectively lead and resolve issues.
</li><li>Maintain a flexible attitude and approach towards assignments and successfully operate under ambiguous guidelines.
</li><li>Work effectively as part of a team.
</li></ul>Behaviors
As part of our commitment to fostering a high-performance culture, employees are expected to align their actions and decisions with the principles outlined in our Behavioral Framework. This framework serves as the foundation for our organizational culture and guides our behaviors to drive better outcomes across the company. Employees are responsible for incorporating these behaviors into their daily actions, relationships, and decision-making to help manage expectations, strengthen relationships, and contribute to the overall success of the organization. 
<div>Our five behaviors that define our culture are: 
</div><div></div><div>Analyze &amp; Plan &ndash; Being deliberate in understanding and describing the problem to solve and using information from a range of relevant sources to develop solutions that are effective and evidence-based.
</div><div>Collaborate &ndash; Collaborating effectively, sharing ideas, and leveraging one another&rsquo;s strengths based on trust, transparency, and empathy, creating an environment where everyone&rsquo;s input is valued.
</div><div>Communicate &ndash; Communicate clearly with all employees and stakeholders, ensuring active listening, understanding, and timely information sharing.
</div><div>Learn, Grow &amp; Adapt &ndash; Building organizational capability through our own learning and development while coaching others and supporting others to adapt, learn, and develop.
</div><div>Deliver Results &ndash; Striving to deliver and exceed required results, identifying and overcoming obstacles, and taking responsibility for the outcome while respecting our values. 
</div><div></div>Disclaimer
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Valaris is an equal opportunity employer in all areas of employment-related decisions, including but not limited to recruiting, hiring, developing, training, promoting, disciplining and compensating employees without regard to race, religion/beliefs, color, ethnicity or national origin, gender, age, sexual orientation, gender identity, marital status, disability, or any other characteristic protected under applicable law</div>
 <div>About Us 
-At Valaris, our core purpose is to provide responsible solutions that deliver energy to the world. Our purpose is the driving force that defines us as a leading organization in our industry. Our diverse fleet of ultra-deepwater drillships, versatile semisubmersibles and modern shallow-water jackups is capable of meeting a wide spectrum of customers&rsquo; well program requirements. Our rig fleet is among the most technologically advanced in the industry and our well-trained crews perform at the highest levels in the most challenging offshore environments. With an unwavering focus on safety and dedicated employees, we provide innovative solutions and aim to deliver excellence in everything that we do.</div>

Specialist II - Logistics & Trade Compliance

Novonesis

<div>Are you ready for a new beginning?
We need your talent, knowledge and dedication to better our world with biology.
Our purpose points the way
In Novonesis, we know that solutions rooted in biology can help solve humanity&rsquo;s biggest challenges. Since we began more than a century ago, this has been our guide. It&rsquo;s how we've gotten so far. And it&rsquo;s how we'll impact the future. Now, more than ever, the world needs change. And with biosolutions, the possibilities for transformation are endless.
We&rsquo;re here to better our world with biology.
<h1 class="jobSectionHeader">Job Description: Senior Regulatory Affairs Specialist &ndash; Dubai
</h1>Location: Dubai, UAE
Department: Regulatory Affairs, MEIA Region
Reports to: Head of Regulatory Affairs &ndash; MEIA
Job Type: Full-time
<h2 class="jobSectionHeader">About Novonesis
</h2>At Novonesis, we are committed to unlocking the power of biosolutions to create a better world. Our People &amp; Organization (P&amp;O) culture is built on care, impact, ownership, and exploration. We believe in empowering our people to thrive and make a difference.
<h2 class="jobSectionHeader">Purpose of the Role
</h2>As the Senior Regulatory Affairs Specialist, you will be responsible for ensuring regulatory compliance and enabling market access for Novonesis products across the MEA region. You will lead regulatory strategies, manage submissions, and maintain strong relationships with local authorities and internal stakeholders to support business growth.
<h2 class="jobSectionHeader">Key Responsibilities
</h2><ul><li><ul><li>Regulatory Strategy &amp; Compliance
</li></ul></li><li><ul><li>Dossier Preparation &amp; Submission
</li></ul></li><li><ul><li>Stakeholder Engagement
</li></ul></li><li><ul><li>Regulatory Intelligence &amp; Risk Management
</li></ul></li><li><ul><li>Regulatory advice to business
</li></ul></li></ul><h2 class="jobSectionHeader">Qualifications &amp; Experience
</h2><ul><li><ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Life Sciences, Pharmacy, or related field.
</li></ul></li><li>Arabic or French Language knowledge is Mandatory
</li><li>Minimum 7-10 years of experience in Regulatory Affairs within the pharmaceutical, biotech, or biosolutions industry.
</li><li><ul><li>Proven track record of successful regulatory submissions and approvals.
</li></ul></li><li><ul><li>Strong knowledge of local and regional regulatory frameworks.
</li></ul></li><li><ul><li>Excellent communication and project management skills.
</li></ul></li></ul><h2 class="jobSectionHeader">Preferred Attributes
</h2><ul><li><ul><li>Experience working in a matrixed, multicultural environment.
</li></ul></li><li><ul><li>Ability to work independently and take ownership of projects.
</li></ul></li><li><ul><li>Passion for innovation and sustainability in biosolutions.
</li></ul></li></ul><h2 class="jobSectionHeader">Why Join Us?
</h2><ul><li><ul><li>Be part of a purpose-driven company shaping the future of biosolutions.
</li></ul></li><li><ul><li>Work in a collaborative and inclusive environment that values your growth.
</li></ul></li><li><ul><li>Make a tangible impact in the MEIA region and beyond
</li></ul></li></ul>Could our purpose be yours? Then apply today!
At Novonesis we commit to an inclusive recruitment process and equality of opportunity for all our job applicants. We recommend you not to attach a cover letter to your application. Instead, please include a few sentences in your resume/CV about why you are applying. To ensure a fair recruitment process, please refrain from adding a photo in your resume/CV.
 
 
Novonesis is dedicated to fostering a unique community by embracing and respecting differences. We make all employment decisions based on business needs, ensuring that every individual can thrive, regardless of identity or background such as ethnicity, religion, gender, sexual orientation, age, disability, or veteran status.
 
 
Want to learn more?
 
Learn more about Novonesis, our purpose, and your career opportunities at novonesis.com
 
 
Not the right fit for you?
 
Even if this job isn't the right fit for you, perhaps you know someone who might find it interesting. If so, please feel free to share the job link and encourage them to apply. Thank you for your referral! Please check out our other open positions. The right fit for you could just be a few clicks away.
Stay alert: Avoid recruitment scams
 
At Novonesis, we are committed to maintaining a safe and transparent recruitment process. Please be aware of potential scams targeting job seekers and take note of the following:
<ul><li>Novonesis will never ask for sensitive personal information, such as bank account details, Social Security numbers, or passwords, at any stage of the hiring process.
</li><li>Novonesis does not make employment offers without conducting interviews with candidates.
</li></ul>If you receive suspicious communication claiming to be from Novonesis, please do not share any personal or financial information. We encourage you to verify the legitimacy of the message by contacting us directly through our official channels.</div>

Senior Regulatory Specialist

JD.COM

<div>
 
 
 About JD.com
 
 
 
 JD.com (NASDAQ: JD and HKEX: 9618), also known as JINGDONG, has evolved from a pioneering e-commerce platform into a leading technology and service provider with supply chain at its core. Renowned for its supply chain innovation and excellence, JD.com has expanded into sectors including retail, technology, logistics, healthcare, and more, aiming to transform traditional business models with cutting-edge digital solutions.
 
 
 Know more about us:https://corporate.jd.com/
 
 
 
 
 
 
 About the Role
 
 
 
 We are seeking a
 
 detail-oriented and proactive Logistics Specialist
 
 with
 
 strong air and ocean freight experience
 
 to oversee customs documentation, clearance, and compliance for
 
 import and export operations
 
 across the UAE and GCC region.
 
 
 This role will play a
 
 key part in ensuring timely shipment processing
 
 , regulatory adherence, and smooth coordination between stakeholders.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Manage
 
 end-to-end import/export operations
 
 , focusing primarily on
 
 air and ocean freight
 
 (FCL, LCL, break bulk, B2B, B2C).
 </li>
 <li>
 Prepare, verify, and submit
 
 accurate customs documentation
 
 including invoices, air waybills, packing lists, and HS codes in compliance with UAE and GCC regulations.
 </li>
 <li>
 Coordinate with customs authorities, free zone / airport officials
 
 (e.g.,DAFZA, JAFZA)
 
 freight forwarders, and shipping agents to ensure smooth clearance.
 </li>
 <li>
 Oversee
 
 duty and tax calculations
 
 , ensuring timely payments and accurate financial reconciliations.
 </li>
 <li>
 Work closely with the finance team to handle disputes, clearance fees, and collections.
 </li>
 <li>
 Track and monitor
 
 shipments from port to warehouse
 
 , ensuring on-time delivery.
 </li>
 <li>
 Manage
 
 cross-border GCC logistics
 
 , including truck allocation and scheduling.
 </li>
 <li>
 Maintain up-to-date knowledge of
 
 trade compliance
 
 , bonded zones, and exemptions.
 </li>
 <li>
 Provide clients and internal teams with updates on customs procedures, duty obligations, and shipment status.
 </li>
 <li>
 Identify opportunities to
 
 streamline customs processes
 
 and improve operational efficiency.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Skills
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in
 
 Logistics, Supply Chain Management, International Trade
 
 , or related field.
 </li>
 <li>
 
 2&ndash;5 years of hands-on experience
 
 in
 
 air and ocean freight operations
 
 , customs clearance, and trade compliance within the UAE.
 </li>
 <li>
 Knowledge of
 
 road freight and express delivery operations
 
 is a strong plus.
 </li>
 <li>
 Strong understanding of
 
 UAE customs regulations, GCC trade laws
 
 , and HS code classification.
 </li>
 <li>
 Proficiency in
 
 customs systems
 
 such as Dubai Trade, Mirsal 2, or similar platforms.
 </li>
 <li>
 Excellent
 
 communication, coordination, and problem-solving skills
 
 .
 </li>
 <li>
 Ability to work under pressure while managing
 
 multiple shipments simultaneously
 
 .
 </li>
 </ul>
 
 
 
 
 
 If you have extensive experience in air and ocean freight, with additional exposure to road or express logistics, we invite you to apply!
 
 
</div>

Logistics Specialist

<div>
 
 
 Role Purpose
 
 
 
 The
 
 People Specialist (Offboarding)
 
 is responsible for managing the full employee exit process in compliance with UAE labor laws and company policies. The role ensures smooth and professional offboarding experiences, accurate end-of-service settlements, and timely completion of all legal and internal requirements. This position plays a key role in maintaining compliance, safeguarding employer reputation, and supporting a positive employee experience at the exit stage.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Manage the
 
 end-to-end offboarding process
 
 , including resignations, terminations, retirements, and end-of-contract cases.
 </li>
 <li>
 Ensure full compliance with
 
 UAE Labor Law
 
 and GMG&rsquo;s internal policies for all exit formalities.
 </li>
 <li>
 Accurately calculate
 
 end-of-service benefits (EOSB)
 
 , final settlements, and other statutory entitlements.
 </li>
 <li>
 Coordinate with payroll, finance, IT, and other departments to ensure smooth and timely closure of employee accounts and benefits.
 </li>
 <li>
 Prepare and issue exit-related documents (e.g., clearance forms, service certificates, NOCs).
 </li>
 <li>
 Conduct exit formalities including exit interviews where applicable.
 </li>
 <li>
 Maintain up-to-date employee offboarding data and ensure records are processed accurately in
 
 HR systems
 
 .
 </li>
 <li>
 Work closely with PRO/Government Relations team to ensure
 
 visa cancellation and related formalities
 
 are completed within deadlines.
 </li>
 <li>
 Generate and present reports on attrition, exit trends, and offboarding compliance to support HR analytics.
 </li>
 <li>
 Support HR projects and initiatives related to employee experience, process optimization, and compliance improvements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 <ul>
 <li>
 
 Bachelor&rsquo;s degree
 
 in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 
 4&ndash;5 years of HR operations experience
 
 with a focus on offboarding and exit formalities in the UAE.
 </li>
 <li>
 Strong knowledge of
 
 UAE Labor Law
 
 , gratuity/end-of-service calculations, and statutory compliance.
 </li>
 <li>
 Hands-on experience with HR systems;
 
 SAP
 
 and
 
 SuccessFactors
 
 knowledge is an advantage.
 </li>
 <li>
 Strong attention to detail and accuracy in handling data and calculations.
 </li>
 <li>
 Excellent communication and interpersonal skills with the ability to handle sensitive matters professionally.
 </li>
 <li>
 Strong organizational and time management skills with the ability to manage multiple exits simultaneously.
 </li>
 </ul>
 
 
 
 
 
 Key Competencies
 
 
 <ul>
 <li>
 In-depth knowledge of UAE labor and immigration laws.
 </li>
 <li>
 Analytical and detail-oriented, especially with EOSB calculations.
 </li>
 <li>
 Strong problem-solving and process improvement mindset.
 </li>
 <li>
 Confidentiality and professionalism in handling employee information.
 </li>
 <li>
 Team player with cross-functional collaboration skills.
 </li>
 </ul>
 
 
</div>

People Specialist (Offboarding)

<div>
 
 Support in implementing process and service improvement interventions aimed at achieving sustainability, compliance, governance, communication and people experience through collaboration with all HR stakeholders to achieve efficient and rewarding employee experience across employee lifecycle dimensions.
 
 
 
 
 
 Support in the implementation of process and service improvement projects to deliver the HR strategic agenda aimed to increase productivity, agile process and efficiency with greater employee experience;
 
 
 Identify and establish process efficiencies to improve employee experience; focus on business continuity and lean process, that leads to customer satisfaction, by using Lean Six Sigma methodologies.
 
 
 Support in implementation of opportunities to integrate HR service delivery into digital platform, thereby improving both operational excellence and strategic impact of the HR function over time.
 
 
 Administer quality assurance (management &amp; control) to ensure internal and external audit compliance with continuous monitoring capabilities across process, system and data landscape is established.
 
 
 Support internal HR governance framework that supports compliance with legal and ethical obligations relating to people management practices in collaboration with all HR stakeholders and other relevant internal stakeholders to comply with compliance and regulatory requirements.
 
 
 Monitor various HR process risk and compliance by establishing an internal quality and control framework for the efficiently functioning of all processes across all sections within HR.
 
 
 Support in evaluating the process risk profiles, promote awareness at the appropriate management levels, take steps to mitigate risk identified, develop disciplines to be implemented and procedures to be followed, establish accountability for implementation and continuously monitor and improve the effectiveness of internal control, that responds effectively to strategic, regulatory &amp; operational needs.
 
 
 Ensure update of the quality management system database to ensure all process and procedures are up-to-date, including maintenance of process change; undertake periodic reviews to identify any gaps, preventive measures and control
 
 
 Support in planning and execution of internal audits to ensure current certifications are maintained and renewed annually of HR and other Business departments, and support expansion of ISO standards, as applicable;
 
 
 Ensure compliance with the approved policies, procedures, SLAs and regulatory requirements to maintain quality standards and ensure risk mitigation.
 
 
 Ensure all assigned tasks and projects are executed within the approved policies, procedures and SLAs of the department.
 
 
 All the above accountabilities including but not limited to any additional/new tasks or responsibilities assigned by the line Manager.
 
 
 
 
 
 
 Education:
 
 
 
 Education Minimum bachelor's degree in HR/IT, Business Administration, or related field.
 
 
 Lean Six Sigma Specialist
 
 
 Certified ISO Lead Auditor
 
 
 
 
 
 
 Work experience:
 
 
 
 Minimum 3 years of experience in supporting in process analysis and efficiencies, redesign initiatives utilizing lean methodology and project management
 
 
 Experience in driving HR Digital and automation projects is essential.
 
</div>

Senior Officer – HR Excellence

Solventum

<div>Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers&rsquo; toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Job Description:
3M Health Care is now Solventum
At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers&rsquo; toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.
The Impact You&rsquo;ll Make in this Role
We are seeking a proactive and detail-oriented Customer Service Documentation Specialist to join our dynamic team in Dubai. This role is critical to supporting export operations across the MEA region, ensuring timely and compliant documentation for international shipments. You will play a key role in enhancing customer satisfaction and operational efficiency through accurate and responsive documentation handling.
As a Customer Service Documentation Specialist you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:<ul><li>
Prepare and manage export documentation including Letters of Credit, Certificates of Origin, and Time Drafts</li><li>
Handle customer inquiries via Salesforce and phone, ensuring timely and effective resolution</li><li>
Monitor and execute tasks in work queues within defined service levels and compliance standards</li><li>
Coordinate logistics such as courier arrangements and authorized signatory processes</li><li>
Support order processing and drive improvements through effective complaint handling, onboarding of new procedures, and continuous optimization of documentation workflows</li><li>
Your Skills and Expertise
</li></ul>To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:<ul><li>
Bachelor&rsquo;s Degree or higher
</li><li>English B2/C1
</li></ul>Additional qualifications that could help you succeed even further in this role include:<ul><li>
Proficiency in ERP systems (e.g. SAP, MS Dynamics) and document management tools for handling export documentation efficiently</li><li>
Strong understanding of international trade regulations, including Incoterms, Letters of Credit, and compliance with country-specific export controls</li><li>
Excellent English communication skills, with Arabic language proficiency as a strong plus, especially for coordinating with customers and partners in MEA regions</li><li>
Attention to detail and process orientation, ensuring accuracy in documentation and readiness for audits or regulatory reviews</li><li>
Adaptability and training support experience, especially in onboarding new processes and working across multiple systems during transitions</li></ul>
Work location: 
<div> 
<ul><li> Hybrid (Job Duties allow for some remote work but require travel to office located in Dubai at least 2-3 days per week)</li></ul></div>
Supporting Your Well-being
 
Solventum offers many programs to help you live your best life &ndash; both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 
Diversity &amp; Inclusion 
(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.
Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.
Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
Solventum Global Terms of Use and Privacy Statement 
Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.
Please access the linked document, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the 
terms.</div>

Documentation Specialist, Customer Service

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