988/helpline outbound supervisor Jobs in Chicago

988/helpline outbound supervisor

access specialist 1

api support analyst i

billing specialist

call center analyst

consumer support specialist weekend shift tues sat 8 30am 5pm

Keeper Security, Inc.

<div>
 Keeper is hiring a passionate Consumer Support Specialist to contribute knowledge and expertise to our B2C Support team. This is a 100% remote position from select locations (Central, Mountain or Eastern Time Zones) with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.
 
 
 Keeper&rsquo;s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 23 languages and is sold in over 150 countries. Join one of the fastest-growing cybersecurity companies and gain valuable skills while supporting and guiding our consumer market in this pivotal role!
 
 
 
 About Keeper
 
 
 
 Keeper Security is one of the fastest-growing cybersecurity software companies that protects thousands of organizations and millions of people in over 150 countries. Keeper is a pioneer of zero-knowledge and zero-trust security built for any IT environment. Its core offering, KeeperPAM&reg;, is an AI-enabled, cloud-native platform that protects all users, devices and infrastructure from cyber attacks. Recognized for its innovation in the Gartner Magic Quadrant for Privileged Access Management (PAM), Keeper secures passwords and passkeys, infrastructure secrets, remote connections and endpoints with role-based enforcement policies, least privilege and just-in-time access. Learn why Keeper is trusted by leading organizations to defend against modern adversaries at KeeperSecurity.com.
 
 
 
 About The Role
 
 
 
 Join a close knit group of support specialists who are crushing it in our industry's space. The Consumer Support Specialist responds to inbound calls, chats, and emails from Keeper&rsquo;s consumer customers. They provide a high level of service, ensure customers understand product features and benefits, and provide accurate product and service information.
 
 
 
 Shift: Tuesday to Saturday, 8:30am - 5pm CST
 
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Effectively resolve user inquiries via phone, email, chat and screen sharing in an accurate and timely manner
 </li>
 <li>
 Recognize, document, and alert management of trends in customer calls, chats or emails
 </li>
 <li>
 Proactively identify product improvements, identify and reproduce bugs, report and escalate to management
 </li>
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 Apply a positive and professional attitude and image for all customers and stakeholders
 </li>
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 Maintain quality in a fast-paced environment
 </li>
 <li>
 Ability to uphold company policy and procedures
 </li>
 <li>
 Maintain confidential data and and customer information
 </li>
 <li>
 Follow outlined procedures as they pertain to support team guidelines
 </li>
 <li>
 Ability and drive to perform other core role functions as assigned by management
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1+ years of experience in a customer service or support role or equivalent training and certifications
 </li>
 <li>
 Hands-on proficiency in Microsoft Office Suite and GSuite
 </li>
 <li>
 Experience working with Smartphones, Tablets and Computers - with Mac, Android and Windows operating systems.
 </li>
 <li>
 Must have strong typing skills - i.e. 40+ wpm
 </li>
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 Must be polite, organized, punctual and detail oriented
 </li>
 <li>
 Empathetic and patient with a customer first mindset
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Proven experience succeeding in a high volume work environment with the ability to multitask
 </li>
 <li>
 Ability to manage time effectively while working independently
 </li>
 <li>
 Act as a self-motivated, curious learner and a team player
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Bilingual (English/Spanish or Italian, Dutch, French) is a plus
 </li>
 <li>
 Prior experience in software support
 </li>
 <li>
 2+ years of experience working in call center environment is preferred
 </li>
 <li>
 Ability and desire to work a flexible schedule
 </li>
 <li>
 Bachelor's Degree preferred
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Medical, Dental &amp; Vision (Inclusive of domestic partnerships)
 </li>
 <li>
 Employer Paid Life Insurance &amp; Employee/Spouse/Child Supplemental life
 </li>
 <li>
 Voluntary Short/Long Term Disability Insurance
 </li>
 <li>
 401k (Roth/Traditional)
 </li>
 <li>
 A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
 </li>
 <li>
 Above market annual bonuses
 
 
 </li>
 </ul>
 Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
 
 Classification: Non-Exempt
 
 
 
 Keeper Candidate Privacy Notice
 
 
 
 This notice explains how Keeper Security processes your personal data during recruitment. Depending on the role and location, the Controller of personal data (the organization responsible for determining why and how personal data is processed) will be Keeper Security Inc. (US), Keeper Security EMEA Ltd. (Ireland), or Keeper Security APAC K.K (Japan).
 
 
 <ul>
 <li>
 Data We Collect
 
 
 </li>
 </ul>
 
 Information You Provide
 
 
 
 <ul>
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 Contact details, CV/resume, cover letter
 </li>
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 Employment history, qualifications, work eligibility
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 Application responses and uploaded documents
 
 
 </li>
 </ul>
 
 Information We Generate
 
 
 
 <ul>
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 Interview notes, assessments, communications
 </li>
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 Scheduling information
 
 
 </li>
 </ul>
 
 Information From Others
 
 
 
 <ul>
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 Recruiter/referral information who submit your profile
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 References (with your consent, before final offer)
 </li>
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 Public professional profiles
 </li>
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 Background verification (post offer)
 
 
 </li>
 </ul>
 Voluntary Diversity and Equal Opportunity Information
 
 
 <ul>
 <li>
 We may ask you to voluntarily provide diversity information including race/ethnicity, gender, disability status and veteran status (US). Providing this information is optional and Keeper collects this data in order to comply with EEOC and similar requirements
 </li>
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 How We Use Your Data
 </li>
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 Assess your application and suitability
 </li>
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 Manage interviews and recruitment workflow
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 Consider you for other/future roles (we may seek your consent to keep your information on our systems beyond the retention period specified)
 </li>
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 Comply with employment law obligations
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 Legal Basis
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 Legitimate Interests (recruitment management, security and integrity of the hiring process)
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 Contracting steps (for progressed candidates)
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 Legal and regulatory compliance obligations; explicit consent where required
 </li>
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 Who We Share Information With
 
 
 </li>
 </ul>
 
 Internal
 
 
 
 <ul>
 <li>
 HR, hiring managers, interviewers*, IT support for system administration
 </li>
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 Note - diversity and equal opportunity data is not shared with hiring managers.
 
 
 </li>
 </ul>
 
 Third Parties
 
 
 
 Service providers who assist with:
 
 
 <ul>
 <li>
 Applicant tracking, recruitment systems and assessment providers
 </li>
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 Background verification vendors (post offer)
 </li>
 <li>
 Recruitment agencies (where applicable)
 </li>
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 Tools to support communication, collaboration and to securely store your data
 
 
 </li>
 </ul>
 Keeper ensures that all our third parties are contractually bound to protect your personal data with adequate safeguards in place.
 
 
 <ul>
 <li>
 International Transfers
 
 
 </li>
 </ul>
 Your data may be accessed by Keeper entities globally as needed for the purposes of hiring and decision making. We protect any such data transfer between Keeper entities using appropriate safeguards under applicable data protection laws.
 
 
 <ul>
 <li>
 Security
 
 
 </li>
 </ul>
 We implement appropriate technical and organizational measures to protect your data, consistent with our industry leading security standards.
 
 
 <ul>
 <li>
 Retention
 
 
 </li>
 </ul>
 We keep your data for 24 months from your last application activity, then delete or anonymize it.
 
 
 
 Exceptions
 
 
 
 <ul>
 <li>
 You opt into our talent database for further retention by providing consent (extended retention)
 </li>
 <li>
 You're hired (transfers to employee records)
 </li>
 <li>
 Your Rights
 
 
 </li>
 </ul>
 You have the following rights and can contact us at the email below to exercise them:
 
 
 <ul>
 <li>
 Access, correct, or delete your data, subject to applicable law and retention requirements
 </li>
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 Object to or restrict processing
 </li>
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 Withdraw consent (where applicable)
 </li>
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 Request data portability
 </li>
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 Lodge a complaint with your data protection authority
 
 
 </li>
 </ul>
 If you become an employee, your rights regarding your employee record are governed by our internal Employee Privacy Notice and certain data will be retained as required under relevant laws such as employment or tax law.
 
 
 When you request access to your personal data, some information may be redacted if it includes the personal data of other individuals or information that we must protect in order to preserve their privacy rights.
 
 
 <ul>
 <li>
 Automated Decisions
 
 
 </li>
 </ul>
 Keeper does not make hiring decisions using solely automated processing.
 
 
 <ul>
 <li>
 Contact - Candidates can send privacy questions to: privacy@keepersecurity.com
 </li>
 </ul>
</div>

Consumer Support Specialist (Weekend Shift, Tues - Sat 8:30am - 5pm)

Bucktown Wicker Park Dental

Our General and Pediatric Dental Practice is seeking an experienced Front Office / Insurance Claims Specialist to join our growing startup practice. This position is ideal for a candidate who enjoys both patient interaction and the administrative side of dentistry, with a strong emphasis on insurance verification and claims management. The individual in this role will play a key part in establishing efficient systems, supporting both the pediatric and general dentistry practices, and helping deliver an exceptional patient experience as the office continues to grow.Schedule:<ul><li>Tuesday: 8:30 AM &ndash; 5:30 PM (In Office)</li><li>Wednesday: 8:30 AM &ndash; 5:30 PM (Remote)</li><li>Thursday: 8:30 AM &ndash; 5:30 PM (In Office)</li><li>Friday: 8:30 AM &ndash; 5:30 PM (Remote)</li><li>Saturday: 7:30 AM &ndash; 2:30 PM (In Office)</li></ul>Responsibilities and Requirements:<ul><li>At least 2 years of dental front office experience preferred</li><li>Verify patient insurance benefits and eligibility prior to appointments.</li><li>Submit, track, and follow up on insurance claims.</li><li>Resolve claim denials and assist with insurance-related questions.</li><li>Answer incoming phone calls and assist patients with scheduling needs.</li><li>Manage patient schedules and appointment confirmations.</li><li>Check patients in and out and maintain accurate patient records.</li><li>Collect copays, balances, and process patient payments.</li><li>Coordinate treatment plans and review financial arrangements with patients.</li><li>Communicate professionally with insurance companies regarding claims and benefits.</li><li>Monitor call logs and maintain timely follow-up with patients.</li><li>Assist with administrative projects and office operations as the practice grows.</li><li>Support both the general and pediatric sides of the practice as needed.</li></ul>Job Type: Full-timePay: $25.00 - $27.00 per hourBenefits:<ul><li>Paid time off</li></ul>Work Location: In person

Front Office Coordinator

Wellness Homes of Chicago

<div>This opportunity requires the Medical Scribe Specialist (MSS) to be onsite/in-person. This is not a remote or hybrid position!! Applicants must be willing to travel between two local Chicago offices.

Wellness Homes of Chicago is a thriving integrated health &amp; wellness practice that is a full-time MSS who is committed to ongoing learning. There is HIGH patient volume (60+ patients/day) so the MSS must be high-energy and flexible. No two days are alike!!

The MSS will manage clinical data during patient visits and maintain Provider&rsquo;s day to day workflow. An individual in this position must have expertise in structured clinical assessments, accurate and specific documentation, population health workflows, and team-based healthcare. A major goal of this role is to facilitate efficient, seamless and effective patient care.
<h4 class="jobSectionHeader">
The Medical Scribe Specialist will be responsible for:</h4><ul><li>
Documenting structured clinical assessments.</li><li>
Documenting accurate and specific documentation, population health workflows, and teambased healthcare.</li><li>
Observing and recording patient encounters/examinations.</li><li>
Documenting patient information, history, and diagnoses.</li><li>
Assisting in medical management.</li><li>
Documenting medical decision making.</li><li>
Consultation with the care team and other providers on patient needs.</li><li>
Assist MA&rsquo;s as needed.</li><li>
Other duties as assigned.</li></ul><h4 class="jobSectionHeader">
The ideal applicant must have:</h4><ul><li>
Experience in performing medical scribe tasks and an understanding of basic anatomy and physiology.</li><li>
Advanced communication skills, both oral and written.</li><li>
Tech savvy.</li><li>
Experience with EMR systems (eClinicalWorks or Epic preferred).</li><li>
Excellent interpersonal skills with an ability to work as part of a team or individually.</li><li>
Ability and willingness to take direction and be a member of a team providing patient care.</li><li>
Ability to type 65+ words per minute.</li><li>
Ability and willingness to take direction and be a member of a team providing patient care.</li><li>
Knowledge of and compliance with HIPAA.</li><li>
A desire to create an unmatched patient experience.</li><li>
Desire to help the organization drive clinical excellence.</li><li>
An ability to take ownership and drive results.</li><li>
Drive to be relentlessly determined.</li><li>
Ability to work 4045 hours per week (fulltime position) with predictable hours.</li><li>
Must be willing to work a weekend day.</li></ul><h4 class="jobSectionHeader">
Benefits include:</h4><ul><li>
PTO</li><li>
Eleven paid holidays</li><li>
Sick leave</li><li>
Medical/vision/life</li><li>
Short term and longterm disability</li><li>
401K</li><li>
Supportive and fun culture</li><li>
Elevated levels of responsibility and rapid advancement opportunities available</li></ul>
This position is highly desirable for Pre-Med students, individuals with past experience in Clinical Research or an experienced Medical Scribe (2+years) that is ready to move to the next level in their career.

We are an Equal Opportunity Employer. We welcome and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, pregnancy, genetic information, marital status, veteran or military status, or any other status protected by applicable law. We are committed to a drug-free workplace, providing reasonable accommodations to qualified individuals with disabilities, and fostering an inclusive environment where diverse perspectives are valued and respected. Candidates with nontraditional backgrounds are encouraged to apply.
<h4 class="jobSectionHeader">
About Wellness Homes of Chicago</h4>
At Wellness Homes of Chicago, our purpose is to foster vibrant well-being within our diverse community. We are dedicated to providing inclusive, affirming, and community-focused wellness services for everyone in Chicago, regardless of race, gender, sexual orientation, or background. We believe that by focusing on proactive well-being, we can empower individuals to thrive and collectively build a healthier Chicago, together.</div>

Medical Scribe Specialist

Altom Transport

<div>
 We know the importance of teamwork and family values because we are a family-owned business. We see the true value of a skilled Mechanic, and that's why we know that family time and proper rest are very important. We provide our Mechanics with the best industry benefits and schedules for an excellent work/life balance. Altom Transport ensures our mechanics stay safe with the best training, best tools, and industry leading equipment. At Altom Transport, Inc. we value our Mechanics and offer a role that is not subject to the exposure of outdoor elements, no forced weekend work, and an environment where safety, respect, and dignity are primary focuses. Truly a career where the right individual can take pride in their craft.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Minimum of two-years diesel tractor experience.
 </li>
 <li>
 Minimum of one-year trailer/tanker experience
 </li>
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 In lieu of experience, the completion of an applicable technical/trade school will be recognized
 </li>
 <li>
 Possess a strong work ethic and positive mental attitude.
 </li>
 <li>
 Possess good problem-solving skills and attention to detail
 </li>
 <li>
 Maintain a safe, clean, and efficient work environment
 </li>
 <li>
 Comply with all Company policies, rules, and procedures
 </li>
 <li>
 21+ Years of age
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive Hourly Pay Rates with Generous Overtime Opportunity.
 </li>
 <li>
 Shift Differential Pay for 2nd and 3rd Shifts
 </li>
 <li>
 Paid Time Off, Vacation Time, and recognized Holiday Pay
 </li>
 <li>
 Empower 401(K) Retirement Program With Company Matching On Day 1 Of Employment
 </li>
 <li>
 Blue Cross Blue Shield Group Health Insurance (Medical, Prescriptions, Vision, Dental.)
 </li>
 <li>
 Multiple BCBS PPO plans to choose from
 </li>
 <li>
 HSA Employer Contributions Up To $2,400
 </li>
 <li>
 Company Paid Life Insurance
 </li>
 <li>
 Supplemental Life Insurance Available
 </li>
 <li>
 Disability Insurance - Optional Short and Long Term Available.
 </li>
 <li>
 Company Paid Training
 </li>
 <li>
 Clean and Safe Working Environment
 </li>
 <li>
 Steel Toe Boot &amp; Glove Reimbursement Program
 </li>
 <li>
 Safety and Shop Paid Bonuses
 </li>
 <li>
 Annual Tool Allowance Program
 </li>
 </ul>
</div>

Truck and Trailer Mechanic - Second Shift

Rush University Medical Center

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: Cardio-Thoracic Surg-ResAdm
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:30:00 AM - 5:00:00 PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $23.12 - $32.66 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
Job Summary:
 
The Clinical Research Coordinator I (CRC I) supports the conduct of clinical research studies across a range of disciplines. Receives direction from principal investigator, supervisor, or other staff involved in research protocol(s). Responsibilities include participant recruitment and interaction, study data collection and entry, maintenance of study and regulatory documentation, sponsor communication, and adherence to study protocols and policies. The CRC I executes defined study tasks with guidance, ensuring operational compliance, accurate data entry, and participant safety. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
<div>Other information:
 
Required Job Qualifications:
 
Education:
 
<ul><li>Bachelor&rsquo;s degree
</li></ul>Experience:
 
<ul><li>0-2 years of experience in a research study or other relevant experience
</li></ul>OR
 
Experience (in lieu of a degree)
 
<ul><li>Two (2) years&rsquo; total experience, where 1 year is supporting or coordinating research studies 
</li></ul> 
 
Knowledge, Skills, &amp; Abilities:
 
<ul><li>Time Management &ndash; Ability to meet deadlines and manage assigned study tasks.
</li><li>Problem-Solving &ndash; Ability to troubleshoot routine field issues and use discretion to escalate appropriately when unplanned events arise.
</li><li>Attention to Detail &ndash; Strong attention to accuracy in data collection and documentation.
</li><li>Participant Relations &ndash; Ability to build rapport, navigate sensitive topics, and maintain participant confidentiality.
</li><li>Communication Skills &ndash; Effective verbal and written communication skills with participants and internal study teams.
</li><li>Team Collaboration &ndash; Ability to collaborate within multi-disciplinary team settings and follow established workflows.
</li><li>Flexibility &ndash; Availability to work evenings, overnight shifts, or weekends if required by study protocols.
</li><li>Travel Readiness &ndash; Availability for local travel as necessary.
</li><li>Other duties as assigned.
</li></ul> 
Preferred Job Qualifications:
 
Experience:
 
<ul><li>Two (2) or more years prior experience in clinical research or related field
</li></ul> 
Physical Demands:
 
 
Competencies:
 
 
Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. 
 
 
</div>Responsibilities:
 
Job Responsibilities:
 
1. Recruits, consents, screens, schedules, tracks and provides study updates to study participants throughout the conduct of the study.
 
2. Collects and enters data into study case report forms and/or electronic data capture system and responds to queries in a timely manner.
 
3. Assists in preparing simple data summaries, reports, or charts to support study documentation and reporting requirements.
 
4. Maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
 
5. Verifies data against 100% of source documentation for accuracy before entry into case report forms and electronic data capture systems to ensure timeliness and audit readiness.
 
6. May collect, process and ship potentially biohazardous specimens.
 
7. Administers structured tests and questionnaires according to research study protocols. May utilize study-related technology and equipment as part of assessment procedures.
 
8. Provide ongoing study status updates and responds to questions from PI, Administrator, department stakeholders, Sponsor and Compliance throughout the conduct of the study.
 
9. Maintains study flow by communicating promptly with study participants and coordinating with study team members as directed.
 
10. Participate in auditing and monitoring visits. Gather and communicate unanticipated problems (protocol deviations, adverse events, and serious adverse events).
 
11. Work with PI(s), sponsor, compliance, clinical staff and/or manager to identify and improve routine processes as it relates to the conduct of the research study.
 
12. Other duties as assigned. 
 
 
Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Clinical Research Coord I

<div>Location: Chicago, Illinois
Business Unit: Rush Medical Center
Hospital: Rush University Medical Center
Department: RML Genetics Laboratory
Work Type: Full Time (Total FTE between 0.9 and 1.0)
Shift: Shift 1
Work Schedule: 8 Hr (8:00AM - 4:00PM)
Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
Pay Range: $29.36 - $42.61 per hour
 
Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
Summary:
 
The Medical Laboratory Scientist 1 is responsible for performing all assigned laboratory testing and reporting for the testing area. This position requires teamwork to achieve common goals and meet deadlines to provide quality care to clients and patients. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures. Must adhere to the Rush Code of Conduct and Rush ICARE values: Innovation, Collaboration, Accountability, Respect and Excellence, executing these values with compassion
<div>Other information:
 
<ul><li>Education: Bachelor&rsquo;s degree in laboratory science, biological science, chemistry, or education/work experience meeting the qualifications of high complexity testing personnel as defined by CLIA 42 CFR 493 1489; no previous experience required.
</li><li>Acceptable credentials (can vary depending on the laboratory section):
</li></ul>o Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
 
o Medical Technologist (MT) via the American Medical Technologists (AMT)
 
o Blood Bank (BB) via the ASCP
 
o Chemistry (C) via the ASCP
 
o Cytogenetics (CG) via the ASCP
 
o Cytotechnologist (CT) via the ASCP
 
o Hematology (H) via the ASCP
 
o Microbiology (M) via the ASCP
 
o Molecular Biology (MB) via the ASCP
 
o Specialty in Cytometry (SCUM) via ASCP
 
o Technologist in HLA (CHT) via ACHI
 
o Medical Laboratory Technician (MLT) via AACC or ASCP with a minimum of 5 contiguous year's high complexity clinical laboratory experience.
 
<ul><li>Associate&rsquo;s degree and/or education/work experience qualifications as defined by CLIA 42 CFT 493 148; and MLT or other laboratory certification; and 5 contiguous years of experience required. Some laboratory sections may have more stringent education and certification requirements.
</li><li>Certification from a nationally recognized certifying agency is required. Some laboratory disciplines may require more stringent certification criteria.
</li><li>Acceptable credentials (can vary depending on the laboratory section):
</li><li>Medical Laboratory Scientist (MLS) via the American Society for Clinical Pathology (ASCP)
</li><li>Affective behavior: Interacts effectively and respectfully with everyone encountered at the medical center. 
</li></ul> 
</div><div>Responsibilities:
 
<ul><li>Utilizes required Personal Protective Equipment (PPE) as defined by the lab area. Labels and processes specimens properly. Performs all laboratory procedures efficiently and effectively with minimal supervision once trained. All testing must be done following Rush approved Policies and Procedures.
</li><li>Performs required quality control (QC) procedures and preventative maintenance, including corrective action and documentation, for all procedures and instrumentation. Recognizes QC problems or discrepancies and attempts to determine the cause of the problem. Notifies the appropriate supervisor or designee regarding QC problems or discrepancies according to the established procedure.
</li><li>Performs basic troubleshooting of equipment and processes with minimal assistance, documents action, and notifies appropriate personnel, for example, supervisors, of problems all the time. Able to recognize when additional help is needed and seek out that help.
</li><li>Keeps work area neat, clean, organized, and well-stocked at all times. Disinfect the area at the beginning and end of each shift.
</li><li>Accepts no inappropriate specimens. Notifies the appropriate person of specimens that must be drawn or collected again and documents the notification
</li><li>Meets turnaround time expectations by prioritizing and organizing the workload for the shift. Monitors the pending list periodically to ensure turnaround time of all samples.
</li><li>Utilizes time effectively and seeks out additional job duties when shift tasks are complete. Completes work without incurring overtime. Assists fellow workers to finish shift tasks. Adheres to the defined allotted time for breaks and lunch.
</li><li>Required to obtain and document 12 hours of laboratory continuing education per year.
</li><li>Accepts and/or volunteers for method evaluations and new procedure development or other special projects and completes them within an agreed upon time frame. Participates in procedure implementation and training of new staff and students. Encouraged to identify and participate in process improvement projects.
</li><li>May perform the duties of the tech-in-charge for specified periods. Oversees operations according to departmental guidelines. Understands when to defer issues to appropriate personnel, for example, a supervisor or director, and does so.
</li><li>Reviews lab results as required and takes appropriate action before verification and release. Recognizes and calls critical results within defined time frames. Reviews paper-generated results and transcribes them accurately into the Lab Information.Additional Job Components
</li><li>Additional job duties will be defined by the laboratory's specific bench or assignment competencies.
</li></ul>The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. 
 
</div>Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.</div>

Medical Laboratory Scientist 1

<div>
 Location: Chicago, Illinois
 
 
 Business Unit: Rush Medical Center
 
 
 Hospital: Rush University Medical Center
 
 
 Department: Ctr. for IM and CR - Res
 
 
 Work Type: Full Time (Total FTE between 0.9 and 1.0)
 
 
 Shift: Shift 1
 
 
 Work Schedule: 8 Hr (8:00:00 AM - 4:30:00 PM)
 
 
 Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).
 
 
 Pay Range: $23.12 - $32.66 per hour
 
 
 Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush&rsquo;s anticipated wage or salary reasonably expected to be offered for the position. Offers may vary depending on the circumstances of each case.
 
 
 
 Summary:
 
 
 
 Job Summary:
 
 
 The Clinical Research Coordinator I (CRC I) supports the conduct of clinical research studies across a range of disciplines. Receives direction from principal investigator, supervisor, or other staff involved in research protocol(s). Responsibilities include participant recruitment and interaction, study data collection and entry, maintenance of study and regulatory documentation, sponsor communication, and adherence to study protocols and policies. The CRC I executes defined study tasks with guidance, ensuring operational compliance, accurate data entry, and participant safety. Exemplifies the Rush mission, vision and values and acts in accordance with Rush policies and procedures.
 
 
 
 Other Information:
 
 
 
 Required Job Qualifications:
 
 
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 <ul>
 <li>
 0-2 years of experience in a research study or other relevant experience
 
 
 </li>
 </ul>
 OR
 
 
 Experience (in lieu of a degree)
 
 
 <ul>
 <li>
 Two (2) years&rsquo; total experience, where 1 year is supporting or coordinating research studies
 
 
 </li>
 </ul>
 
 Knowledge, Skills, &amp; Abilities:
 
 
 
 <ul>
 <li>
 Time Management &ndash; Ability to meet deadlines and manage assigned study tasks.
 </li>
 <li>
 Problem-Solving &ndash; Ability to troubleshoot routine field issues and use discretion to escalate appropriately when unplanned events arise.
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 Attention to Detail &ndash; Strong attention to accuracy in data collection and documentation.
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 Participant Relations &ndash; Ability to build rapport, navigate sensitive topics, and maintain participant confidentiality.
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 Communication Skills &ndash; Effective verbal and written communication skills with participants and internal study teams.
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 <li>
 Team Collaboration &ndash; Ability to collaborate within multi-disciplinary team settings and follow established workflows.
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 Flexibility &ndash; Availability to work evenings, overnight shifts, or weekends if required by study protocols.
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 Travel Readiness &ndash; Availability for local travel as necessary.
 </li>
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 Other duties as assigned.
 
 
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 </ul>
 
 Experience:
 
 
 
 Preferred Job Qualifications:
 
 
 <ul>
 <li>
 Two (2) or more years prior experience in clinical research or related field
 
 
 </li>
 </ul>
 
 Competencies:
 
 
 
 Physical Demands:
 
 
 Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.
 
 
 
 Responsibilities:
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Recruits, consents, screens, schedules, tracks and provides study updates to study participants throughout the conduct of the study.
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 Collects and enters data into study case report forms and/or electronic data capture system and responds to queries in a timely manner.
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 <li>
 Assists in preparing simple data summaries, reports, or charts to support study documentation and reporting requirements.
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 Maintains accurate and complete procedural documentation including study participant and site level documentation in compliance with institutional, local, state and federal guidelines and regulations related to clinical research.
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 Verifies data against 100% of source documentation for accuracy before entry into case report forms and electronic data capture systems to ensure timeliness and audit readiness.
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 May collect, process and ship potentially biohazardous specimens.
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 Administers structured tests and questionnaires according to research study protocols. May utilize study-related technology and equipment as part of assessment procedures.
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 <li>
 Provide ongoing study status updates and responds to questions from PI, Administrator, department stakeholders, Sponsor and Compliance throughout the conduct of the study.
 </li>
 <li>
 Maintains study flow by communicating promptly with study participants and coordinating with study team members as directed.
 </li>
 <li>
 Participate in auditing and monitoring visits. Gather and communicate unanticipated problems (protocol deviations, adverse events, and serious adverse events).
 </li>
 <li>
 Work with PI(s), sponsor, compliance, clinical staff and/or manager to identify and improve routine processes as it relates to the conduct of the research study.
 </li>
 <li>
 Other duties as assigned.
 
 
 </li>
 </ul>
 Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
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Clinical Research Coord I - Ctr. for IM and CR - Full-time-27471

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