customer service representative - behavioral health (monday-friday 10:45am -7:15pm est)

customer service representative Jobs in Washington

customer service representative

case manager

consumer services manager Jobs in Washington

consumer services manager

contact center manager Jobs in Washington

contact center manager

customer service representative - behavioral health (monday-friday 10:45am -7:15pm est) Jobs in Washington

contact center csr

Accenture

<div></div><div><div><b>Contractor Opportunity</b></div><div></div><div><b><br>
Role Title: </b><b>Remote </b><b>Contact Center - Call Center Agent</b></div><div></div><div><b><br>
Location: Remote</b></div><div></div><div><b><br>
Engagement Type: Contractor via Third‑Party Supplier</b></div><div></div><div><b><br>
Contracting Entity: Accenture</b></div><div></div><div><b><br>
Supplier of Record: Artech</b></div><div></div><div><b><br>
Start Date: 5/18/2026</b></div><div></div><div><b><br>
Duration: 9 months with potential for extension</b></div><div></div><div><b><br>
About the Role</b></div><br>
<div></div>
<div>We are seeking qualified contractors to fulfil the role of a Contact Center Agent, leverage call center experience, strong customer service skills, problem solving, and attention to detail to deliver a positive citizen experience across multiple communication channels.</div><div></div><div><br>
The ideal candidate enjoys building relationships, adapts quickly to change, and demonstrates professionalism and resilience in a fast‑paced environment.</div><div></div><div><br>
This opportunity is open to individuals located in the Midwest/South regions of the United States.
</div><div>Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.</div><div></div><div><br>
The project hours of operations will be Monday &ndash; Friday, in which candidate must be available to work an 8-hour shift between 8:00 a.m. to 5:00 p.m. Pacific Standard Time</div><div>
Training is for 3 weeks from 8 a.m. to 5 p.m. PST</div><div></div><div><br>
Contractors will be engaged and paid by a third-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes.</div>
<div>Contractors will be engaged and paid by a third-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes.
</div><div></div><div><b>Key Responsibilities</b></div><br>
<div></div>
<div><b>Core Duties</b></div><br>
<div></div>
<ul><li>Answer incoming and conduct outbound communications via phone, chat, and email</li>
<li>Follow established call flows and scripts to ensure consistency and quality</li>
<li><div>Relay accurate findings, decisions, and outcomes to customers regarding eligibility questions for the summer programs, EBT cards, monies they will receive, updating addresses, directing resources on how to apply if not automatically enrolled.</div>
</li></ul><div></div><div><b>Deliverables or Project Scope</b></div><div></div><ul><li>
Timely and accurate resolution of citizen inquiries</li><li>
Clear and complete documentation of customer interactions and outcomes</li><li>
Consistent adherence to operational, quality, and compliance standards</li><li>
Proactive identification of trends and risks impacting service delivery</li></ul><ul><b>
</b></ul><div></div><div><b>Collaboration Tools or Platforms</b></div><br>
<div></div>
<ul><li>Microsoft Office (Excel, Word, Outlook, Teams)</li>
<li>Internet‑based call handling and chat platforms</li><li>
Internal research tools, knowledge bases, and call logging systems</li></ul><ul>
</ul><div></div><div><b>Qualifications</b></div><br>
<div></div>
<ul><li>High School Diploma or GED equivalent</li>
<li>Minimum of 2 years' experience in Customer Service</li><li>
Minimum of 1 year call center experience</li><li>
Proficiency with computers, including internet navigation, email, and data entry</li></ul><ul>
</ul><div></div><div><b>Preferred Qualifications</b></div><br>
<div></div><ul><li>
Strong listening, verbal, and written communication skills</li><li>
Reliable internet connection capable of supporting internet‑based calls</li><li>
Quiet, private remote work location</li></ul><br>
<b>
Additional Information / Requirements</b><div><br>
<ul><li>Contractors must maintain confidentiality and professionalism at all times</li>
</ul><div></div><div><b>How to Apply</b></div><br>
<div></div>
<div>Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture&rsquo;s Direct Sourcing team for initial screening, then by Artech for next steps.</div><br>
<div></div>
<div></div><div><b>Compliance Notes</b></div><br>
<div></div>
<div>This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.<br>
</div><div></div><br>
<div>The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.<br>
</div><div></div><br>
<div>Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.</div><br>
<div></div>
<div>Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.</div><br>
<div></div>
<div>Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.<br>
</div><div></div><br>
<div>Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:</div><br>
<div></div>
<ul><li><b>In response to a formal complaint or charge,</b></li><b>
</b><li><b>In furtherance of an investigation, proceeding, hearing, or action, or</b></li><b>
</b><li><b>Consistent with Accenture&rsquo;s legal duty to furnish information
</b></li></ul><div>California residents or those planning to work from Los Angeles County should review additional notifications <b>here</b>.</div>
<div>Please read <b>Accenture&rsquo;s Recruiting and Hiring Statement</b><b> </b>for more information on how we process your data during the contractor engagement process.<br>
</div><div></div><br>
<div><b>Compensation Disclosure<br>
</b></div><div></div><br>
<div>Compensation for contractor roles supporting Accenture is determined by the contractor&rsquo;s employer Artech, and varies depending on factors such as location, role, skill set, and experience.</div>
<div>As required by law, below you&rsquo;ll find the reasonable range of compensation Artech expects to pay for this role as set forth below.<br>
</div><div></div><br>
<div>We anticipate this contractor role will be posted until 4/10/2026.<br>
</div><div></div><br>
<div>Artech offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance.</div><br>
<div></div>
<div></div><div><div><div><div><div>Role Location<br>
</div></div><div><div>Hourly Range<br>
</div></div></div><br>
<div><div><div>California<br>
</div></div><div><div>$22.40 to $29.00<br>
</div></div></div><br>
<div><div><div>Colorado<br>
</div></div><div><div>$22.40 to $27.60<br>
</div></div></div><br>
<div><div><div>Cleveland</div><br>
</div><div><div>$20.50 to $20.50</div><br>
</div></div><br>
<div><div><div>District of Columbia<br>
</div></div><div><div>$21.60 to $24.60<br>
</div></div></div><br>
<div></div><div><div><div>Illinois<br>
</div></div><div><div>$21.20 to $23.20<br>
</div></div></div><br>
<div></div><div><div><div>Maryland</div><br>
</div><div><div>$22.00 to $23.70</div><br>
</div></div><br>
<div></div><div><div><div>Massachusetts</div><br>
</div><div><div>$24.60 to $26.00</div><br>
</div></div><br>
<div></div><div><div><div>Minnesota<br>
</div></div><div><div>$22.30 to $22.30<br>
</div></div></div><br>
<div></div><div><div><div>New York/</div><div>
New Jersey<br>
</div></div><div><div>$21.30 to $30.00</div><br>
</div></div><br>
<div></div><div><div><div>Washington<br>
</div></div><div><div>$24.00 to $24.00<br>
</div></div></div><br>
</div></div><div></div><br>
<div><b>Drug-Free Workplace</b></div><br>
<div></div>
<div>Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.<br>
</div><div></div><br>
<div><b>Equal Employment Opportunity Statement<br>
</b></div><div></div><br>
<div>Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
</div><div>Accenture&rsquo;s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.
</div><div>Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.
</div><div>Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.</div></div></div>

Contact Center CSR

<div></div><div><div><b>Contractor Opportunity</b></div><div></div><div><b><br>
Role Title: Remote Bilingual Contact Center - Call Center Agent</b></div><div></div><div><b><br>
Location: Remote</b></div><div></div><div><b><br>
Engagement Type: Contractor via Third‑Party Supplier</b></div><div></div><div><b><br>
Contracting Entity: Accenture</b></div><div></div><div><b><br>
Supplier of Record: Artech</b></div><div></div><div><b><br>
Start Date: 5/18/2026</b></div><div></div><div><b><br>
Duration: 9 months with potential for extension</b></div><div></div><div><b><br>
About the Role</b></div><br>
<div></div>
<div>We are seeking qualified contractors to fulfil the role of a <b>Bilingual </b><b>Contact Call Center Agent</b>, leverage call center experience, strong customer service skills, problem solving, and attention to detail to deliver a positive citizen experience across multiple communication channels.</div><div></div><div><br>
The ideal candidate enjoys building relationships, adapts quickly to change, and demonstrates professionalism and resilience in a fast‑paced environment.</div><div></div><div><br>
This opportunity is open to individuals located in the Midwest/South/Northeast/West regions of the United States.
</div><div>Additionally, the role requires access to reliable internet and the ability to manage all responsibilities from a home office.</div><div></div><div><br>
The project hours of operations will be Monday &ndash; Friday, in which candidate must be available to work an 8-hour shift between 8:00 AM to 5:00 PM Pacific Standard Time</div><div></div><div><br>
Contractors will be engaged and paid by a third-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes.</div>
<div>Contractors will be engaged and paid by a third-party payroll supplier, Artech, which will serve as the employer of record for tax and compliance purposes.
</div><div></div><div><b>Key Responsibilities</b></div><br>
<div></div>
<div><b>Core Duties</b></div><br>
<div></div>
<ul><li>Answer incoming and conduct outbound communications via phone, chat, and email</li>
<li>Follow established call flows and scripts to ensure consistency and quality</li>
<li><div>Relay accurate findings, decisions, and outcomes to customers regarding eligibility questions for the Summer programs, EBT cards, monies they will receive, updating addresses, directing resources on how to apply if not automatically enrolled.</div></li>
</ul><div></div><div><b>Deliverables or Project Scope</b></div><div></div><ul><li>
Timely and accurate resolution of citizen inquiries</li><li>
Clear and complete documentation of customer interactions and outcomes</li><li>
Consistent adherence to operational, quality, and compliance standards</li><li>
Proactive identification of trends and risks impacting service delivery</li></ul><ul><b>
</b></ul><div></div><div><b>Collaboration Tools or Platforms</b></div><br>
<div></div>
<ul><li>Microsoft Office (Excel, Word, Outlook, Teams)</li>
<li>Internet‑based call handling and chat platforms</li><li>
Internal research tools, knowledge bases, and call logging systems</li></ul><ul>
</ul><div></div><div><b>Qualifications</b></div><br>
<div></div>
<ul><li>High School Diploma or GED equivalent</li>
<li>Minimum of 2 years experience in Customer Service experiance</li><li>
Minimum 1 year Call Center Experience</li><li>
Proficiency with computers, including internet navigation, email, and data entry</li><li><b>
Agent must be Bilingual fluent in both English and Spanish languages.</b></li><li><b>
Required to complete a Berlitz Spanish test scoring 7 or higher</b></li></ul><ul>
</ul><div></div><div><b>Preferred Qualifications</b></div><br>
<ul><li>
Strong listening, verbal, and written communication skills</li><li>
Reliable internet connection capable of supporting internet‑based calls</li><li>
Quiet, private remote work location</li></ul><br>
<b>
Additional Information / Requirements</b><div><br>
<ul><li>Contractors must maintain confidentiality and professionalism at all times</li>
</ul><div></div><div><b>How to Apply</b></div><br>
<div></div>
<div>Please register and submit your resume at Avature Contractor Exchange. Qualified candidates will be contacted by Accenture&rsquo;s Direct Sourcing team for initial screening, then by Artech for next steps.</div><br>
<div></div>
<div></div><div><b>Compliance Notes</b></div><br>
<div></div>
<div>This is a contractor role administered through a third-party payroll supplier. The supplier will determine compensation, benefits, and applicable employment policies. The contractor will not be eligible for employee benefits from Accenture.<br>
</div><div></div><br>
<div>The supplier will ensure compliance with applicable federal and state laws including ADA, FMLA, and local ordinances.<br>
</div><div></div><br>
<div>Contractors must have work authorization that does not now or in the future require sponsorship of a visa for work authorization in the United States.</div><br>
<div></div>
<div>Individuals currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.</div><br>
<div></div>
<div>Contractor candidates will not be obligated to disclose sealed or expunged records of conviction or arrest. A criminal conviction history is not an absolute bar to engagement with Accenture.<br>
</div><div></div><br>
<div>Accenture will not discriminate against individuals because they have inquired about, discussed, or disclosed their own pay or the pay of another individual. Those with access to compensation information as a part of their job functions may not disclose such information unless the disclosure is:</div><br>
<div></div>
<ul><li><b>In response to a formal complaint or charge,</b></li><b>
</b><li><b>In furtherance of an investigation, proceeding, hearing, or action, or</b></li><b>
</b><li><b>Consistent with Accenture&rsquo;s legal duty to furnish information
</b></li></ul><div>California residents or those planning to work from Los Angeles County should review additional notifications <b>here</b>.</div>
<div>Please read <b>Accenture&rsquo;s Recruiting and Hiring Statement</b><b> </b>for more information on how we process your data during the contractor engagement process.<br>
</div><div></div><br>
<div><b>Compensation Disclosure<br>
</b></div><div></div><br>
<div>Compensation for contractor roles supporting Accenture is determined by the contractor&rsquo;s employer <b>Artech</b>, and varies depending on factors such as location, role, skill set, and experience.</div>
<div>As required by law, below you&rsquo;ll find the reasonable range of compensation <b>Artech</b> expects to pay for this role as set forth below.<br>
</div><div></div><br>
<div><b>We anticipate this contractor role will be posted until 4/10/2026.<br>
</b></div><div></div><br>
<div><b>Artech</b> offers a market competitive suite of benefits including health, dental, and vision insurance, 401(k) retirement savings plan, timely payroll and compliance.</div><br>
<div></div>
<div></div><div><div><div><div><div>Role Location<br>
</div></div><div><div>Hourly Range<br>
</div></div></div><br>
<div><div><div>California<br>
</div></div><div><div>$22.40 to $29.00<br>
</div></div></div><br>
<div><div><div>Colorado<br>
</div></div><div><div>$22.40 to $27.60<br>
</div></div></div><br>
<div><div><div>Cleveland</div><br>
</div><div><div>$20.50 to $20.50</div><br>
</div></div><br>
<div><div><div>District of Columbia<br>
</div></div><div><div>$21.60 to $24.60<br>
</div></div></div><br>
<div></div><div><div><div>Illinois<br>
</div></div><div><div>$21.20 to $23.20<br>
</div></div></div><br>
<div></div><div><div><div>Maryland</div><br>
</div><div><div>$22.00 to $23.70</div><br>
</div></div><br>
<div></div><div><div><div>Massachusetts</div><br>
</div><div><div>$24.60 to $26.00</div><br>
</div></div><br>
<div></div><div><div><div>Minnesota<br>
</div></div><div><div>$22.30 to $22.30<br>
</div></div></div><br>
<div></div><div><div><div>New York/</div><div>
New Jersey<br>
</div></div><div><div>$21.30 to $30.00</div><br>
</div></div><br>
<div></div><div><div><div>Washington<br>
</div></div><div><div>$24.00 to $24.00<br>
</div></div></div><br>
</div></div><div></div><br>
<div><b>Drug-Free Workplace</b></div><br>
<div></div>
<div>Accenture maintains a drug-free workplace. Engaging in illegal activities, including drug abuse, may result in termination or other appropriate action. The unlawful manufacture, sale, distribution, transfer, dispensation, possession, or use of controlled substances or marijuana in the workplace is strictly prohibited.<br>
</div><div></div><br>
<div><b>Equal Employment Opportunity Statement<br>
</b></div><div></div><br>
<div>Accenture believes that no one should be discriminated against because of their differences. All decisions regarding contractor engagement shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis protected by applicable law.
</div><div>Accenture&rsquo;s commitment to diversity and inclusion extends to all individuals performing services on its behalf, including those engaged through third-party suppliers. For details, view a copy of the Accenture Equal Opportunity Statement.
</div><div>Accenture is an EEO and Affirmative Action supporter of Veterans and Individuals with Disabilities and is committed to providing veteran engagement opportunities.
</div><div>Accenture is committed to fostering an inclusive environment and ensuring equal opportunity for individuals with disabilities or religious observances. If you are hired to perform services as a contractor for Accenture, you may request reasonable accommodations through the supplier, which will coordinate with Accenture as needed to support your ability to perform essential job functions.</div></div></div>

Remote Bilingual Contact Center - CSR Position St Of WA

TechOp Solutions International

<div>
 TechOp Solutions is seeking a highly analytical and detail-oriented Data Reporting Analyst to support a large contact center. This individual will play a critical role in ensuring all contractual data reporting requirements are met while driving data-informed decision-making across call center operations. The ideal candidate brings strong experience in Salesforce, contact center environments, and exposure to AI-driven tools and analytics used to optimize performance, workforce management, and customer engagement.
 <br/>
 <br/>
 <ul>
  <li>
   Plan, direct, and manage data reporting activities to ensure all contractual obligations are fulfilled accurately and on time
  </li>
  <li>
   Analyze large datasets to identify trends, patterns, and performance gaps across call center operations
  </li>
  <li>
   Develop and deliver inquiry information reports, dashboards, and data visualizations for stakeholders and DHS leadership
  </li>
  <li>
   Support program-specific analysis and develop data-driven strategies for issue resolution and process improvement
  </li>
  <li>
   Provide insights to support CSR workforce management, including staffing models, productivity tracking, and performance optimization
  </li>
  <li>
   Leverage AI and automation tools to enhance call center performance
  </li>
  <li>
   Ensure compliance with all contract data reporting requirements and quality standards
  </li>
  <li>
   Collaborate with program leadership
  </li>
  <li>
   Performs additional duties as assigned
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree (BS/BA) required
  </li>
  <li>
   Minimum 4+ years of experience in a data reporting or data analyst role
  </li>
  <li>
   Strong skills in data analysis, trend identification, and reporting visualization tools (e.g., Power BI, Tableau, Excel)
  </li>
  <li>
   Ability to translate data into actionable insights and operational strategies
  </li>
  <li>
   Excellent communication skills with experience supporting government stakeholders
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Hands-on experience with Salesforce reporting and analytics tools
  </li>
  <li>
   Experience supporting call center or contact operations
  </li>
  <li>
   Experience leveraging AI tools or automation in a call center environment (e.g., predictive analytics, chatbots, workforce optimization tools)
  </li>
  <li>
   Experience supporting performance metrics, SLAs, and KPI-driven environments
  </li>
  <li>
   Active Security Clearance
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At TechOp, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The tentative wage for this role is $80,000 - $110,000.
 <br/>
 <br/>
 TechOp Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
</div>


Data Reporting Analyst

Gainwell Technologies

<div>
 Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You&rsquo;ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
 <br/>
 <br/>
 <strong>
  Summary
  <br/>
  <br/>
 </strong>
 We are seeking a dynamic and results-driven Healthcare Contact Center Manager to oversee daily operations and play a critical role in implementing new systems, tools, and customer service initiatives. This is an ideal opportunity for a proven leader with experience in contact center management and a strong track record of driving successful implementations&mdash;from technology rollouts to new site launches and process redesigns.
 <br/>
 <br/>
 <strong>
  Your role in our mission
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Lead and optimize day-to-day operations across multiple customer support channels (phone, email, chat, web messaging).
  </li>
  <li>
   Monitor key performance metrics such as AHT, FCR, and SLAs to drive continuous improvement.
  </li>
  <li>
   Partner with Workforce Management to build effective staffing strategies.
  </li>
  <li>
   Coach, mentor, and develop team leads to ensure peak performance and engagement.
  </li>
  <li>
   Lead or support key implementations&mdash;including new CRM systems, IVR, WFM tools, and service delivery models&mdash;working cross-functionally with IT, HR, Product, and Marketing.
  </li>
  <li>
   Manage implementation timelines, risk assessments, training plans, and post-launch reviews.
  </li>
  <li>
   Identify and mitigate the operational impacts of change initiatives.
  </li>
  <li>
   Provide strategic recommendations to leadership by leveraging data-driven insights and contact center best practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What We're Looking For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Five (5) or more years of leadership experience in a healthcare (Medicaid/Medicare) contact center environment required.
  </li>
  <li>
   Two (2) or more years of experience leading or supporting large-scale implementations (e.g., systems, site launches, or process changes) required.
  </li>
  <li>
   Strong understanding of contact center technologies such as CRM platforms, telephony systems, WFM, and QA tools required.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Should Expect In This Role
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   On-site role in Gainwell&rsquo;s DC Office with no remote opportunities.
  </li>
  <li>
   This is a full-time permanent regular salaried (W-2) employee position.
  </li>
  <li>
   Health (medical, dental, vision) benefits start on day 1 of employment.
  </li>
  <li>
   Company match 401K and other benefits available within months of starting.
  </li>
  <li>
   New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
  </li>
  <li>
   Company provided computer for work use.
  </li>
  <li>
   Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.
   <br/>
   <br/>
  </li>
 </ul>
 The deadline to submit applications for this posting is April 10, 2026.
 <br/>
 <br/>
 The pay range for this position is $81,000.00 - $115,700.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You&rsquo;ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
 <br/>
 <br/>
 We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You&rsquo;ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
 <br/>
 <br/>
 <em>
  Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines &ldquo;wages&rdquo; and &ldquo;wage rates&rdquo; to include &ldquo;all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
 </em>
</div>


Contact Center Manager

District of Columbia Bar

<div><div>The Associate Manager, Communications &amp; Marketing manages communications and marketing activities to support the Pro Bono Center&rsquo;s fundraising and efforts to mobilize lawyers to provide pro bono legal services to District of Columbia residents living on low incomes. The position also serves as a staff liaison between the Pro Bono Center and the DC Bar Communications and Marketing team.</div><div></div><div><b><br>
ESSENTIAL DUTIES &amp; RESPONSIBILITIES</b></div><br>
<div></div><ul><li>
Leads day-to-day marketing and communications efforts for fundraising/development and supports marketing for the Pro Bono Center&rsquo;s legal services programs.</li><li>
Supports the development and leads execution of marketing and communications strategies for fundraising campaigns, volunteer recruitment and training opportunities, and storytelling efforts, including client success stories, volunteer profiles, and content from partner legal services providers and the access-to-justice community.</li><li>
Plans, drafts, creates, and deploys email marketing campaigns, mailed appeals, social media campaigns, and other fundraising and development communications.</li><li>
Plans, produces, creates, edits, and posts original content including photography, video, graphics, flyers, and written content for the Pro Bono Center website, Washington Lawyer magazine, Bar Bulletin and Pro Bono Brief newsletters, digital marketing, and social media channels, including YouTube, Instagram, Facebook, LinkedIn, and X.</li><li>
Provides basic graphic design services for Washington Lawyer ads and other marketing graphics, ideally using Adobe InDesign.</li><li>
Develops and executes marketing and communications materials for the annual Presidents Reception, including talking points, event signage, graphics, the event program and invitation, social media content, and email marketing messages and design.</li><li>
Advises program staff on marketing services to prospective clients and others seeking legal assistance.</li><li>
Identifies key metrics, collects and analyzes marketing data, and implements strategies to optimize communications and marketing efforts.</li><li>
Manages media relations efforts to increase visibility of the Pro Bono Center&rsquo;s programs, impact, and volunteer opportunities.</li><li>
Serves as primary point of contact for media inquiries; drafts and coordinates timely, accurate responses in collaboration with leadership and subject matter experts.</li><li>
Drafts press materials, including press releases, media advisories, statements, op-eds, and talking points.</li><li>
Collaborates with the D.C. Bar Marketing &amp; Communications department to support the Pro Bono Center&rsquo;s overall communications and marketing strategy and promote visibility for our current and prospective donors, volunteers, partners, and client community.</li><li>
Assists with advocacy efforts including the Access to Justice Initiative and other Pro Bono Center legislative initiatives and coordinating with the Access to Justice Commission, and other stakeholders.</li><li>
Creates staff news digest and Executive Director report.</li><li>
Collaborates with the D.C. Bar IT department and program staff to maintain our website www.dcbar.org/pro-bono.</li><li>
Drafts speeches, talking points, legislative oral and written testimony memos and other assets for executive director, Bar leadership, and volunteer leaders.</li><li>
Produces the Pro Bono Center annual report and the Pro Bono Initiative&rsquo;s annual survey and report.</li><li>
Manages outreach and review process for D.C. Bar Pro Bono Law Firm and Lawyer of the Year Awards.</li><li>
Staffs and assists with logistics for Board of Directors, Pro Bono Committee, and staff meetings. Staffs events including annual Presidents Reception, Pro Bono Partnership luncheons, pro bono training sessions, and external events.</li><li>
Serves as backup in responding to public inquiries about pro bono opportunities and resources.</li><li>
Performs other duties as assigned.</li></ul><div></div><div><b><br>
MINIMUM QUALIFICATIONS</b></div><br>
<div></div><ul><li>
Prior relevant communications and marketing management experience, including drafting engaging content to advance an organization&rsquo;s mission.</li><li>
Ability to conduct independent research and produce editorial and marketing content.</li><li>
Excellent proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.</li><li>
Excellent proficiency in email marketing tools such as Salesforce Marketing Cloud, Campaign Monitor, or MailChimp.</li><li>
Proficiency with graphic and layout design tools such as Canva, Piktochart, Adobe InDesign, and Photoshop. Excellent proficiency with social media such as Instagram, Facebook, LinkedIn, and X and with tools such as Sprout Social and Hootsuite.</li><li>
Proficiency with communications and marketing industry trends and marketing analytics.</li><li>
Ability to occasionally work evenings and weekends for a variety of Pro Bono Center clinics and events.</li><li>
Demonstrated commitment to valuing diversity and contributing to an inclusive working environment.</li><li>
Excellent oral and written communication skills, including grammar, editing, and proofreading skills.</li><li>
Must be detail oriented and deadline driven. Able to multi-task and work in a fast-paced environment.</li><li>
Excellent interpersonal and customer service skills. Must work well in a team environment and be able to interact, including in-person, with Bar members, volunteers, vendors, the public and Pro Bono Center and Bar employees.</li><li>
Must work well under pressure, possess excellent organizational abilities, and able to manage several priorities in a day.</li><li>
Must be adaptable, creative, and self-motivated.</li><li>
Ability to handle and maintain the confidentiality of highly sensitive information.</li></ul><div></div><div><b><br>
PREFERRED QUALIFICATIONS</b></div><br>
<div></div><ul><li>
Bachelor&rsquo;s Degree in Communication, Journalism, Marketing, or other relevant fields.</li><li>
Experience in a nonprofit, human services, or legal work environment.</li><li>
Experience with nonprofit, human services, or legal communications and marketing.</li><li>
Experience providing client service, member service, or customer service.</li><li>
Experience with fundraising in a professional or volunteer capacity.</li><li>
Experience with video editing tools such as Adobe Premiere or iMovie and experience with video streaming tools like Wirecast.</li><li>
Experience with project management tools.</li></ul><div></div><div><b><br>
*****Please submit resume, cover letter, and a portfolio with prior communications and marketing work, including original writing samples, graphic and social media content, or video content. *****</b></div><div></div><div><b><br>
This position is currently a hybrid position, with days worked in the office and days worked remotely. The hybrid status of this position may change at any time subject to the Pro Bono Center&rsquo;s discretion.</b></div><div></div><div><br>
This is not an attempt to list all essential functions of this position. Job duties may change over time based on Pro Bono Center needs.</div><div></div><div><br>
The D.C. Bar Pro Bono Center is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability status, or any other applicable characteristics protected by law.</div><div></div><div><br>
The D.C. Bar Pro Bono Center is committed to providing qualified individuals with reasonable accommodations to perform the essential functions of their jobs, pursuant to applicable law. If you require reasonable accommodation as part of the application process, please contact Human Resources.</div><div></div><div><br>
As part of the accommodation process, we will conduct an individualized interactive process and may ask you for additional information. Any final hiring decisions or start dates may be delayed while the accommodation review process is ongoing if the individual cannot begin work without the requested accommodation.</div></div>

Associate Manager, Communications & Marketing

DC PUBLIC LIBRARY

<div><div><div><div><p><b>JOB SUMMARY</b></p><p>
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.</p><p><br>
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.</p><p>
The MCEC is responsible for ensuring that DCPL meets its Language Access requirements and guiding the agency in fostering an inclusive and culturally sensitive environment by actively engaging with multicultural communities. The incumbent ensures compliance with the Language Access Act of 2004, which requires DCPL to provide free interpretation, translated materials, and services for Limited or Non-English Proficient residents. The MCEC also assists with leading outreach efforts that connect DCPL with the many cultural and linguistic groups it serves and ensures that DCPL remains accessible, welcoming, and responsive to all customers from various cultural contexts. The MCEC will also support the Director of Customer Experience and the Customer Experience Manager in monitoring and measuring the quality of the customer experience across DCPL. The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.</p><p>
The Multicultural Customer Experience Coordinator (MCEC) position is located in the Customer Experience Department, which sits within the Executive Office of the District of Columbia Public Library (DCPL), reporting to the Director of Customer Experience. The Department of Customer Experience is responsible for understanding what DCPL customers want and need and determining how to best deliver it to them. The Department designs experiences collaboratively with customers and staff; captures feedback and resolves concerns; measures satisfaction and makes adjustments; and trains staff on customer service and delivering experiences.</p><p>
The MCEC is responsible for ensuring that DCPL meets its Language Access requirements and guiding the agency in fostering an inclusive and culturally sensitive environment by actively engaging with multicultural communities. The incumbent ensures compliance with the Language Access Act of 2004, which requires DCPL to provide free interpretation, translated materials, and services for Limited or Non-English Proficient residents. The MCEC also assists with leading outreach efforts that connect DCPL with the many cultural and linguistic groups it serves and ensures that DCPL remains accessible, welcoming, and responsive to all customers from various cultural contexts. The MCEC will also support the Director of Customer Experience and the Customer Experience Manager in monitoring and measuring the quality of the customer experience across DCPL.</p><p></p><p><b><br>
MAJOR DUTIES AND RESPONSIBILITIES</b></p><ul><li>
Coordinate and oversee the implementation of DCPL&rsquo;s Language Access Program.</li><li>
Provide subject matter expertise on the agency&rsquo;s compliance with the Language Access Act.</li><li>
Provide central coordination and technical assistance to the agency in its implementation of the provisions of the Language Access Act.</li><li>
Report on the progress of DCPL&rsquo;s Biennial Language Access Plan (BLAP), showing the agency&rsquo;s progress towards achieving its language access plan objectives, at the end of each official quarter of the fiscal year, or as otherwise required by the agency.</li><li>
Provide central coordination and oversight of the agency&rsquo;s Bilingual Staff Certification program.</li><li>
Receive reports of alleged violations of the Language Access Act from individuals, consultative agencies, or other organizations, and report them to the Director of Customer Experience as they are received.</li><li>
Ensure DCPL is in compliance with the Language Access Act, including the placement of appropriate signage informing customers of the availability of translation services through the official Language Access Line.</li><li>
Develop and submit quarterly and annual reports.</li><li>
Develop DCPL&rsquo;s Language Access plan.</li><li>
Serve as DCPL&rsquo;s liaison with the Mayor&rsquo;s Office on Language Access Services and the Mayor&rsquo;s constituent services offices, including the Mayor&rsquo;s Offices on Latino Affairs, African Affairs, Asian Affairs, and Caribbean Affairs.</li><li>
Conduct language access and cultural sensitivity training, including training on communication skills and customer service techniques for interactions with customers of various cultural backgrounds.</li><li>
Ensure that the cultural nuances of DCPL&rsquo;s diverse multicultural community are taken into consideration in the agency&rsquo;s customer experience strategies, customer education campaigns, community engagement, and other public-facing initiatives.</li><li>
Collaborate with DCPL&rsquo;s Communications Team to ensure DCPL&rsquo;s communications materials and campaigns, including print, electronic, social media and websites, resonate with a culturally diverse audience.</li><li>
Create and maintain a process for ongoing engagement with stakeholders in the District&rsquo;s Multicultural Community.</li><li>
Convene and lead DCPL&rsquo;s Multicultural Advisory Committee &ndash; a team of internal and external stakeholders who will guide and support outreach to the agency&rsquo;s multicultural customer base, including Diaspora organizations and Embassies.</li><li>
Advise DCPL&rsquo;s Events and Exhibits, Public Services, Adult Learning, and other departments throughout the agency, in the design of programs, exhibits, and events that reflect the District&rsquo;s cultural diversity.</li><li>
Support the Director of Customer Experience in customer journey mapping, monitoring, and measuring the quality of the agency&rsquo;s customer service delivery, customer data collection, identifying trends and patterns in customer feedback, evaluating customer-facing processes throughout the agency, and making recommendations for process improvements.</li><li>
Collaborate with the Communications and Collections Departments to design collection display standards and develop a collection display calendar.</li><li>
Performs other related duties as assigned.</li></ul><p></p><p><br>
 <b>MINIMUM QUALIFICATION REQUIREMENTS</b></p><ul><li>
Bachelor's degree in Business Administration from an accredited college and/or university</li><li>
1-2 years of experience in Customer Service or Customer Experience Role in a public sector/government environment</li><li>
1-2 years of experience in developing customer education campaigns</li><li>
1-2 years of experience in conducting language access, cultural sensitivity, and customer service training</li><li>
Comprehensive knowledge of Language Access Compliance and/or working with culturally diverse community stakeholders throughout the District.</li><li>
Excellent skills in verbal, written, and interpersonal communications, including the ability to persuade, motivate, and make public presentations; to work in a dynamic, people-centered role, such as customer service, community engagement, or public relations.</li><li>
Bilingual: Fluent in Spanish</li><li>
Comprehensive knowledge of adult learning techniques and methods in order to implement needs assessments, to conduct training, and to conduct follow-up to determine the transfer of training.</li><li>
Demonstrated ability to work successfully in complex, fast-paced environments.</li><li>
Ability to exercise sound judgement in problem-solving, without close supervision.</li><li>
Perform relevant work at the next lower grade level of CS 12 for a minimum of a year, incumbent cannot currently be serving a probationary period - <b>Applicable to district government employees only</b></li></ul><p><b>
Preferred</b></p><ul><li>
Bachelor's Degree in Communications Studies or Journalism</li><li>
Advanced Spanish language proficiency or Native Spanish Speaker</li><li>
3 -5 years of experience in multicultural customer engagement</li><li>
3 -5 years of experience in a Customer Service or Customer Experience Role in a public sector/government environment in the DC Metro-area</li><li>
3 -5 years of experience in developing and implementing customer education campaigns for multicultural communities in the DC Metro-area</li><li>
3 -5 years of experience in conducting language access, cultural sensitivity, and customer service training in the DC-Metro area</li></ul><p></p><p><b><br>
LICENSES AND CERTIFICATIONS</b></p><p>
The candidate must successfully pass the <b>Language Proficiency Test (LPT)</b> with a score of at least 3+ or &ldquo;High Intermediate +&rdquo; on the standard 1-5 scale within the first <b>180 days</b> of their effective date of hire and remain certified during the duration of the appointment.</p><p></p><p><b><br>
WORKING CONDITIONS/ENVIRONMENT</b></p><p>
The work is, generally, sedentary in nature; however, there may be local travel (within the District) to meetings, events, and activities, as well as walking, standing, and bending.</p><p></p><p><b><br>
DISTRICT REFERENCE CHECK</b></p><p>
All applicants who are current or former District of Columbia Government employees will be subject to a background examination prior to the issuance of a conditional offer of employment. This review will include coordination with District agencies where the applicant is currently or was previously employed. The purpose of this examination is to verify the applicant&rsquo;s employment standing and determine eligibility for rehire, reassignment, or promotion within the district government. Applicants found not to be in good standing may be deemed ineligible for further consideration.</p><p>
By applying to this vacancy announcement, you hereby authorize the District of Columbia Public Library to conduct a background examination and reference check, including coordination with any District agencies where you are currently or was previously employed, to verify your employment standing and assess your eligibility for continued employment consideration.</p><p></p><p><b><br>
GENERAL SUITABILITY SCREENING</b></p><p>
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening.</p><p></p><p><b><br>
ENHANCED SUITABILITY SCREENING</b></p><p>
The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening.</p><p></p><p><b><br>
OTHER SIGNIFICANT FACTORS</b></p><p><b>
Type of Appointment: </b>Career Service Full-Time Appointment</p><p><b>
Tour of Duty/Schedule: </b>This position primarily works during standard business hours with flexibility to perform duties during evenings and weekends to support operational needs.</p><p><b>
Collective Bargaining Unit: </b>This position is covered under a collective bargaining agreement.</p><p><b>
Promotion Potential</b> &ndash; None</p><p><b>
Appointed Salary - </b>The selected incumbent will be appointed at the appropriate salary rate of CS 13 based on the DPM's guidelines.</p><p><b>
Budgeted Salary - </b>This position is budgeted for a minimum salary of $106,763 to a maximum salary of $120,451.</p><p></p><p><b><br>
IMPORTANT NOTE: </b>We appreciate every applicant&rsquo;s interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process. Meeting the qualifications and/or passing the screening does not warrant an interview automatically.</p><p></p><p><b><br>
RESID</b>I<b>ENCY REQUIREMENT</b></p><p>
A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected, the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.</p><p></p><p><b><br>
EMPLOYMENT BENEFITS</b></p><p>
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave, and will be covered under the District of Columbia government's retirement plan. However, if the selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment.</p><p></p><p><b><br>
EQUAL EMPLOYMENT OPPORTUNITY</b></p><p>
The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, or disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.</p></div></div></div></div>

Multicultural Customer Experience Coordinator

Georgetown University

<div><div>Georgetown University comprises two unique campuses in the nation&rsquo;s capital. With the Hilltop Campus located in the heart of the historic Georgetown neighborhood, and the Capitol Campus, just minutes from the U.S. Capitol and U.S. Supreme Court, Georgetown University offers rigorous academic programs, a global perspective, and unparalleled opportunities to engage with Washington, D.C. Our community is a close-knit group of remarkable individuals driven by intellectual inquiry, a commitment to social justice, and a shared dedication to making a difference in the world.</div><div></div><div><b>
Requirements</b></div><div></div><div><b>
Job Overview</b></div><div><br>
The Research Assistant (RA), Department of Family Medicine - Georgetown University, supports the conduct of a large, multi-site, randomized controlled trial. Main responsibilities center on the recruitment and enrollment of patients into the study, including outreach and providing information about the study, identifying and prescreening individuals, obtaining informed consent, collecting questionnaires and data, and following patients for the duration of their participation (approximately 2-4 weeks). Most activities will occur at<br>
primary and urgent care offices in the greater metro area.</div><div><b><br>
Additional duties include, but are not limited to:</b></div><ul><li><div>
Recruit, enroll, retain, facilitate informed consent with study participants and area practices</div></li><li><div>
Day-to-day activities that support the progress of the study, including but not limited to: data collection and entry; quality review, management of supplies; training; schedules and travel logistics; clinic coverage</div></li><li><div>
Adhere to the approved study protocol, standard policies and operating procedures, Good Clinical</div></li><li><div>
Practice, and other applicable guidelines and regulations</div></li><li><div>
Frequent travel to local area clinics; RA will track expenses and comply with GU and funding agency&rsquo;s cost principles and expense policies</div></li></ul><div></div><div><b>
Work Interactions</b></div><div><br>
Running a clinical trial is a time intensive endeavor as it requires close interactions with patients, practicing clinicians, subcontractors and multiple university personnel. The RA will work closely with the PC to respond to emails, phone calls and meetings. The RA will need to have a personal phone that GU covers expenses or a GU issued cell phone. Activities performed by the RA will directly support the progress of the projects. RA may need training on various GU applications, such as Research Electronic Data Capture (REDCap), to record project activities. The RA serves as the main study contact at a number of primary and urgent care offices clinics, with diverse patient populations and previous research experience. Strong interprofessional skills and ability to adapt to different clinic workflows and patients are essential. On occasion, RA should be able to accommodate alternative working hours during high-volume periods, seasonal patterns of respiratory illness, student breaks, and when necessary to minimize barriers to participation. Since the majority of recruitment activities will be conducted off-campus, the RA will need to exercise discretion and independent judgment, especially when scheduling and interacting with clinic personnel.</div><div></div><div>
The RA will report directly to the PC and PI. The RA will frequently interact with other members of the research team, site teams and the data coordinating center (DCC) at MedStar Health Research Institute (MHRI). The RA will attend bi-weekly team and project meetings, and educational/training on topics in clinical research.</div><div><b><br>
Requirements and Qualifications</b></div><div></div><ul><li><div>
Bachelor&rsquo;s degree in health or science-related field is preferred but not required.</div></li><li><div>
Ability to speak Spanish is a plus</div></li><li><div>
Valid driver&rsquo;s license and clean driving record is required</div></li><li><div>
Upon hire, RA will be required to complete and maintain the required training certifications for research study personnel, including human subjects protection, HIPAA and ICH Good Clinical Practice.</div></li><li><div>
Knowledge of research methods is a plus</div></li><li><div>
Strong interpersonal skills</div></li><li><div>
Strong verbal and written communication and organizational skills</div></li><li><div>
Must be comfortable working independently and in the community</div></li></ul><div><b><br>
Work Mode Designation</b></div><div><br>
This position has been designated as<b> On-Campus</b>. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position&rsquo;s mode of work designation. Complete details about Georgetown University&rsquo;s mode of work designations for staff positions can be found on the Department of Human Resources website:https://hr.georgetown.edu/mode-of-work-designation.</div><div></div><div><b>
Pay Range:</b></div><div>
The projected salary or hourly pay range for this position which represents the full range of anticipated compensation is:</div>
$41,926.00 - $65,090.00<div></div><div>
Compensation is determined by a number of factors including, but not limited to, the candidate&rsquo;s individual qualifications, experience, education, skills, and certifications, as well as the University&rsquo;s business needs and external factors.</div><div></div><div><b>
Current Georgetown Employees:</b></div><div>
If you currently work at Georgetown University, please exit this website and login to GMS (<div>gms.georgetown.edu</div>) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.</div><div></div><div><b>
Submission Guidelines:</b></div><div>
Please note that in order to be considered an applicant for any position at Georgetown University you must submit a resume for each position of interest for which you believe you are qualified. Documents are not kept on file for future positions.</div><div></div><div><b>
Need Assistance:</b></div><div>
If you are a qualified individual with a disability and need a reasonable accommodations for any part of the application and hiring process, please visit the Office for Equal Opportunity Compliance website for <div>general information about requesting accommodations</div>, as well as <div>information about requesting accommodations specifically for applicants</div>. You also can also contact the Office for Equal Opportunity Compliance at (202) 687-4798 or <div>oeoc@georgetown.edu</div>.</div><div></div><div>
Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works <div>website</div>.</div><div></div><div>
EEO Statement:</div><div>
GU is an <div>Equal Opportunity Employer</div>. All qualified applicants are encouraged to apply, and will receive consideration for employment without regard to age, citizenship, color, disability, family responsibilities, gender identity and expression, genetic information, marital status, matriculation, national origin, race, religion, personal appearance, political affiliation, sex, sexual orientation, veteran status, or any other characteristic <div>protected by law</div><i>.</i></div><div></div><div>
Benefits:</div><div>
Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the <div>Department of Human Resources website</div>.</div></div>

Research Assistant

Explore 166+ Contact center csr in Washington this April. Find roles across top companies and apply now to boost your career.