customer service representative - behavioral health (monday-friday 10:45am -7:15pm est)

help desk technical support - shift 11:00pm - 7:30am friday - tuesday - secret or ts preferred

customer service representative Jobs in Washington

customer service representative

contact center csr

customer service representative - behavioral health (monday-friday 10:45am -7:15pm est) Jobs in Washington

customer support specialist Jobs in Washington

customer support specialist

help desk technical support - shift 11:00pm - 7:30am friday - tuesday - secret or ts preferred Jobs in Washington

customer service representative behavioral health monday friday 10 45am 7 15pm est

CVS Health

<div>We&rsquo;re building a world of health around every individual &mdash; shaping a more connected, convenient and compassionate health experience. At CVS Health&reg;, you&rsquo;ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger &ndash; helping to simplify health care one person, one family and one community at a time.
Position Summary
CVS Aetna has an opportunity available for a full time Customer Service Representative in the Behavioral Health team. This role provides advocate care to assist the member with a clear path to care, claims understanding and resolution and educates the member with online resources. The Customer Service Representative guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
Position Overview<ul><li>
Schedule: Monday-Friday 10:45am -7:15pm EST.</li><li>
Schedules subject to change at any time with advanced notice due to business need.</li><li>
Holiday/PTO Requirements: As a 24-hour call center operation, we will treat holidays as normal working business days, unless you have been approved for time off. This means you would work your normal shift if the Company Observed Holiday falls on your normal workday. No PTO available the first 45 days of employment.</li><li>
Training Requirements: First six weeks of employment will be training on Monday-Friday 9:00AM-5:30PM EST.</li></ul>
What you will do<ul><li>
Creates an empathetic connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.</li><li>
Taking accountability to fully understand the member&rsquo;s needs by building a trusting and caring relationship with the member.</li><li>
Anticipates customer needs by answering unasked questions.</li><li>
Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible.</li><li>
Performs financial data maintenance as necessary.</li><li>
Explains member's rights and responsibilities in accordance with contract.</li></ul>
Workspace Requirements<ul><li>
Must have a quiet/secure workspace in your home.</li><li>
Recommended Technical requirements when obtaining your own residential internet service.</li><li>
Select an internet service that is either broadband or fiber (e.g., Verizon Fios, Comcast).</li><li>
Select a minimum of 25mbps/3mbps. Remember, the higher the speed, the faster your internet. A hardwired connection is required (ethernet connection); a wireless connection will introduce the risk of performance degradation.</li><li>
Consider the internet usage of others in the household during your scheduled working hours. You may need to obtain a higher speed internet connection so your ability to perform your work is not affected. Streaming video content and gaming will significantly reduce the amount of bandwidth available for your corporate equipment.</li></ul>
Required Qualifications<ul><li>
1+ years of experience in a healthcare, call center environment.</li><li>
Experience using Microsoft Office products&rsquo; specifically Excel, Outlook, and Word.</li></ul>
Preferred Qualifications<ul><li>
Previous Behavioral Health, Medical, or Insurance background.</li><li>
Experience working from home in a remote role.</li></ul>
Education<ul><li>
High School Diploma or GED.</li></ul>
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$17.00 - $31.30
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/01/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Customer Service Representative - Behavioral Health (Monday-Friday 10:45am -7:15pm EST)

Groups Recover Together

<div>Overview:<div></div> 
Groups is a leading outpatient provider specializing in substance use disorder (SUD) treatment. We are committed to supporting underserved communities hit hardest by the opioid crisis. Since 2014, our local care teams have guided hundreds of thousands of individuals on their path to recovery, helping them reclaim their purpose and dignity through compassionate, collaborative care.
Our evidence-based approach combines medication, group therapy, and personalized support, delivered online and in person by local providers. Founded on the belief that recovery extends beyond the traditional office visit, Groups helps members build a foundation for long-term recovery and the fulfilling lives they want and deserve.
Together with our community partners, public agencies, and health plans, we are raising the bar in addiction health care&mdash;and we&rsquo;re just getting started.<div>
Groups is changing lives. Join us.</div><div></div><div> 
The Recovery Support Coordinator at Groups is a vital member of the care team, working directly with members to provide recovery support services and coordinate care across clinical, social, and community settings. The Recovery Support Coordinator assists a defined panel of 160-180 members with Health-Related Social Needs (HRSN), treatment engagement, seamless care coordination, and overall member wellness throughout their recovery journey. Recovery support interventions are an integral part of our care model, driving positive member outcomes and engagement in treatment. This position reports to the Recovery Operations Supervisor and receives clinical supervision from the local clinical leadership team.</div><div></div> 
Salary Range: $43,000 &ndash; $50,000 
Schedule: Monday 9:30 AM &ndash; 7:30 PM | Tuesday 9:30 AM &ndash; 7:30 PM | Wednesday 10:00 AM &ndash; 9:00 PM | Thursday 9:00 AM &ndash; 6:00 PM | Friday Off 
<div></div>
Responsibilities:
<div>
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.</div>
Member Support &amp; Care Coordination<ul><li>
Collaborate with a multidisciplinary care team&mdash;including counselors, prescribers, and other cross-functional team members&mdash;to ensure the delivery of high-quality, member-centered care. This includes participation in regular interdisciplinary case conference meetings to drive care team decision making.</li><li>
Build trusted relationships with members to drive change and assist members in achieving their recovery goals through empathy, motivational interviewing, and the use of lived experience (where applicable).</li><li>
Assist members in identifying personal and treatment-related goals, providing individual coaching, coping skill support, and engagement in recovery activities.</li><li>
Support unengaged members to reengage in treatment services through intensive outreach interventions.</li><li>
Support new members by introducing them to the Groups care model and supporting them through the transition to care through outreach and engagement efforts.</li><li>
Provide in-person, virtual, and telephonic support based on member and regional needs.</li><li>
Maintain a shared caseload, collaborating with the care team to ensure coordinated service delivery and removal of barriers to care.</li><li>
Support the completion of care pathways for members who are in special populations (i.e. members at the highest risk of disengagement or a poor outcome).</li><li>
Link members to healthcare, behavioral health, social service, and community-based resources; follow up to confirm needs are met.</li><li>
Assist members in navigating practical systems such as insurance, pharmacy, housing, and transportation, empowering them to advocate for their own needs.</li><li>
Manage referrals, releases of information (ROIs), and other documentation to facilitate smooth transitions of care.</li><li>
Serve as a community connector and advocate, promoting recovery-positive language, reducing stigma, and fostering inclusion within community networks. Become an expert in local community resources and recovery networks.</li></ul> 
Administrative &amp; Operational Support<ul><li>
Deliver outstanding customer service to members, visitors, and community partners.</li><li>
Maintain accurate, timely, and compliant documentation in the electronic health record (EHR).</li><li>
Support daily operations, including group facilitation logistics, scheduling assistance, office maintenance, and safety standards.</li><li>
Assist clinicians, providers, and members with treatment-related tasks, including prescription management, toxicology submissions, prescription coordination, appointment scheduling, and responding to member inquiries via various communication channels (phone, SMS, email, chat, etc.).</li><li>
Participate in weekly interdisciplinary team meetings and ongoing continuing education as required.</li></ul><div>
Other Duties &amp; Responsibilities :</div> 
<div></div><ul><li><ul><li>
Engage in community outreach activities and education, as necessary.</li></ul></li><li>
Perform other duties as assigned.</li></ul>
Knowledge, Skills, and Abilities:<ul><li>
Strong interpersonal and communication skills, with the ability to build trust and motivate members in recovery.</li><li>
Knowledge of recovery-oriented care, harm reduction, motivational interviewing, and trauma-informed practices.</li><li>
Ability to identify and navigate and connect members to appropriate community resources and support systems.</li><li>
Excellent organizational and time-management and problem-solving skills, with the ability to handle multiple priorities.</li><li>
Ability to maintain confidentiality, professional boundaries, and a high standard of ethics.</li><li>
Proficiency in G-Suite, email, electronic medical records, and other digital tools.</li><li>
Strong problem-solving skills and adaptability in a team-based environment.</li><li>
Commitment to Groups&rsquo; mission and values, including member-centered care and recovery support.</li><li>
Ability to work evenings or flexible hours as needed.</li></ul>
Qualifications:
<ul><li>Salary range: $43,000-$50,000/ year *Based on experience, and education 
Schedule:</li><li>
High school diploma required; Associate&rsquo;s degree in Social Services, Human Services, Psychology, or related field preferred.</li></ul><ul><li>
Peer Support Specialist / Peer Recovery Coach certification may be preferred or required in select programs or states, if applicable.</li><li>
Minimum of two (2) years&rsquo; experience in case management, care coordination, peer support, or a related field preferred; and experience working with individuals with substance use or mental health challenges preferred.</li><li>
Experience using Electronic Health Records (EHR).</li><li>
Reliable internet access (50M download / 10M upload) and strong WiFi if working remote.</li><li>
Must meet state-specific background screening and pre-employment requirements (which may include fingerprinting, drug testing, CPR/First Aid, or health screening).</li><li>
Valid driver&rsquo;s license and access to a vehicle (if role includes community travel).</li></ul></div>

Recovery Support Coordinator - Indiana

Blueprints

<div>Now Hiring: Foster Care Caseworker - Bachelor Degree in Human Services (including but not limited to: Psychology, Sociology, Criminology or other Social Services Degree) 
Join our Team! Blueprints is hiring a Foster Care Caseworker. The Caseworker will Represent Blueprints within the social services community and serves as a liaison in collaborative agency efforts. Maintain a caseload of clients, establish positive relationships with each client and foster family and ensure all program and treatment goals are being addressed and attained. Develop and implement an individual service plan for each assigned client through collaboration with foster care staff and placing agency representative.

WORK WEEK:
<ul>
<li>Monday &ndash; Friday 9:00 AM &ndash; 4:30 PM (Times/Days may vary)</li>
</ul>
BRIEF DESCRIPTION OF DUTIES:
<ul>
<li>Maintain consistent attendance and comply with all agency and contractual requirements, including timely completion of paperwork and adherence to regulations.</li>
<li>Uphold and represent the agency&rsquo;s mission, policies, and procedures within the community.</li>
<li>Implement assigned SWAN services according to established benchmarks.</li>
<li>Attend required meetings and act as a liaison between Blueprints and other social service agencies.</li>
<li>Manage a caseload by building strong relationships, developing individualized service plans, and ensuring progress toward treatment goals.</li>
<li>Monitor participant progress through regular contact, collaboration with treatment teams, and updates to referring agencies.</li>
<li>Participate in court hearings and agency‑scheduled meetings related to participants.</li>
<li>Provide 24/7 crisis intervention through participation in an on‑call rotation.</li>
<li>Maintain knowledge of community resources to assess participant needs and make appropriate referrals.</li>
<li>Assist with foster parent training, support groups, and annual home re‑evaluations.</li>
<li>Provide in‑home training to foster families and maintain required face‑to‑face contact with participants.</li>
<li>Support additional caseload needs, help recruit foster parents, and offer services to birth families when needed.</li></ul> 

<ul>
<li>Competitive wage, salary &amp; benefits</li>
<li>Flexible work arrangements, 403B, Paid time off, Employee Assistance Program</li>
<li>IRS mileage reimbursement - .72.5 Cents/mile</li></ul> 


For more information, please visit our website at www.myblueprints.org or call Kami Manni at 724-225-9550 Extension 477.</div>

Foster Care Caseworker

One Medical

<div><div><div>About Us
</div>
<div>One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.</div></div> 


The Opportunity:

The One Medical Virtual Medical Team (VMT) is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical patients in concert with their primary care providers. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone.

Employment type:
<ul>
<li>Full time 40 hours including evenings and weekends</li>
</ul>
What you'll be working on:
<ul>
<li>Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups</li>
<li>Continuous learning during weekly Clinical Rounds and through other modalities</li>
<li>Ongoing collaboration with both virtual and in-office teammates via daily huddles</li>
<li>Utilization of your specific clinical training and opportunities to give exceptional care to patients virtually</li>
</ul>
Education, licenses, and experiences required for this role:
<ul>
<li>Completed an accredited PA program with a national certification</li>
<li>In the past 5 years, practiced as an Advanced Practitioner for at least:</li>
<li><ul><li>2 years in an outpatient primary care setting seeing patients of all ages (0+), OR 2 years in an urgent care or emergency medicine setting seeing patients of all ages (0+)</li>
</ul></li><li>Currently licensed in DC with ability to obtain additional state licenses</li>
<li>Ability to work weekday and weekend shifts (every Saturday or Sunday required)</li>
<li>Current shifts range from (6am-5pm EST, 7am-6pm EST, 8am-7pm EST, 11am-10pm EST, 1pm-12am EST)</li>
<li>Excellent clinical and communication skills</li>
</ul>
One Medical providers also demonstrate:
<ul>
<li>A passion for human-centered primary care</li>
<li>The ability to successfully communicate with and provide care to individuals of all backgrounds
</li><li>The ability to effectively use technology to deliver high quality care</li>
<li>Clinical proficiency in evidence-based primary care</li>
<li>The desire to be an integral part of a team dedicated to changing healthcare delivery</li>
<li>An openness to feedback and reflection to gain productive insight into strengths and weaknesses</li>
<li>The ability to confidently navigate uncertain situations with both patients and colleagues</li>
<li>Readiness to adapt personal and interpersonal behavior to meet the needs of our patients</li>
</ul>
This is a full-time virtual role.

One Medical is committed to fair and equitable compensation practices.

The base hourly range for this role is $59.10 to $65.50 per hour (plus evening and weekend differential) based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit https://www.onemedical.com/careers/.<div> 
One Medical offers a robust benefits package designed to aid your health and wellness. All regular team members working 24+ hours per week and their dependents are eligible for benefits starting on the team member's date of hire:

Taking care of you today
<ul>
<li>Paid sabbatical for every five years of service</li>
<li>Free One Medical memberships for yourself, your friends and family</li>
<li>Employee Assistance Program - Free confidential services for team members who need help with stress, anxiety, financial planning, and legal issues</li>
<li>Competitive Medical, Dental and Vision plans</li>
<li>Pre-Tax commuter benefits</li>
<li>PTO cash outs - Option to cash out up to 40 accrued hours per year</li>
</ul>
Protecting your future for you and your family
<ul>
<li>401K match</li>
<li>Credit towards emergency childcare</li>
<li>Company paid maternity and paternity leave</li>
<li>Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance</li>
<li>Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance</li>
</ul>
In addition to the comprehensive benefits package outlined above, practicing clinicians also receive
<ul>
<li>Malpractice Insurance - Malpractice fees to insure your practice at One Medical is covered 100%.</li>
<li>UpToDate Subscription - An evidence-based clinical research tool</li>
<li>Continuing Medical Education (CME) - Receive an annual stipend for continuing medical education</li>
<li>Rounds - Providers end patient care one hour early each week to participate in this shared learning experience</li>
<li>Discounted rate to attend One Medical's Annual REAL primary care conference</li>
</ul>
One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. 
 
One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster and Right to Work Poster for additional information.</div></div>

Virtual Physician Assistant - DC Licensed

Quzara LLC

<div>Job Title: IT Project Manager &ndash; Lead/Program Level
Pay Type: SALARIED EXEMPT
Location: Hybrid, Washington, DC (Must Work East Coast Hours)
Citizenship: U.S. Citizenship (Required)
Summary of Position Role/Responsibilities
The IT Project Manager &ndash; Lead / Program-Level provides integrated leadership and governance across all Task Order activities, ensuring the successful delivery of cybersecurity and IT initiatives for federal clients. Serving as the primary interface with Government stakeholders, including the Contracting Officer&rsquo;s Representative (COR), this role is responsible for coordinating complex, multi-workstream programs, managing dependencies, risks, and schedules, and maintaining transparency, accountability, and effective communication throughout program execution. The ideal candidate possesses extensive program management experience in federal environments, demonstrating the ability to drive execution, manage competing priorities, and support executive-level decision-making while aligning with contract requirements and organizational objectives.
Essential Functions of the Job<div><ul><li>
Provide program-level leadership and governance across all Task Order (TO) activities, ensuring alignment with contract objectives and delivery expectations.</li><li>
Serve as the primary interface with Government leadership and the COR, managing communication, reporting, and stakeholder engagement.</li><li>
Establish and maintain project management standards, reporting cadence, and quality assurance processes across all program workstreams.</li><li>
Integrate and manage program schedules, risks, and dependencies, ensuring visibility and coordination across teams.</li><li>
Oversee resource allocation and workload balancing, ensuring optimal utilization of personnel across projects and priorities.</li><li>
Identify, track, and escalate enterprise-level risks, issues, and decision points to leadership as appropriate.</li><li>
Support strategic planning efforts, including roadmap development, program forecasting, and long-term execution planning.</li><li>
Prepare and deliver executive briefings, status reports, and program updates to internal leadership and Government stakeholders.</li><li>
Coordinate cross-functional teams including engineering, compliance, security operations, and advisory groups to ensure cohesive delivery.</li></ul></div>
Marginal Functions of the Job<div><ul><li>
Other duties as assigned</li></ul></div>
Normal Work Schedule:
This full-time role runs Monday to Friday, 8:30 AM&ndash;5:30 PM and requires flexibility to work remotely or on-site (if applicable per client RTO policies). On occasion additional hours may be necessary.
Education, Training, and Experience<div><ul><li>
Bachelor&rsquo;s degree in Information Technology, Business Administration, Project Management, or a related field.</li><li>
7&ndash;10+ years of experience in IT project or program management, preferably within federal or government contracting environments.</li><li>
Demonstrated experience managing large-scale, multi-workstream programs with complex dependencies.</li><li>
Experience interfacing directly with Government stakeholders, including CORs and program leadership.</li><li>
Strong understanding of project management methodologies (e.g., Agile, Waterfall, Hybrid) and governance frameworks.</li><li>
Proven ability to manage program schedules, risks, resource allocation, and reporting across multiple teams.</li><li>
Experience supporting cybersecurity, cloud, or IT modernization programs is highly desirable.</li><li>
Excellent communication and presentation skills, with the ability to deliver updates to both technical and executive audiences.</li><li>
Must be a U.S. Citizen and eligible to support federal contracting environments..</li></ul></div>
Preferred Certifications<div><ul><li>
Project Management Professional (PMP)</li><li>
Certified Scrum Master (CSM) or Agile-related certification</li><li>
ITIL or program management certifications</li></ul></div>
EEO Statement
The Company is an Equal Employment Opportunity (EEO) employer and does not discriminate based on race, color, religion, sex, sexual orientation, national origin, age, marital status, disability, veteran's status, or any other basis protected by applicable discrimination laws.</div>

IT Project Manager – Lead/Program Level

Department of Human Services

<div><div><div><div>This position is located in the District of Columbia (DC), Department of Human Services (DHS), Family Services Administration (FSA) as part of the Youth Services Division (YSD). The Case Manager is responsible for helping young people and their families who are experiencing challenges including truancy, delinquency, and family conflict, and provides case management and supportive services. These services address the underlying issues, remove barriers, provide resources, and help young people and families build new skills and supports. The incumbent is responsible for providing case management services and coordination services to execute co-created service plans. Incumbent is also responsible for coordinating, monitoring, and tracking the efficacy of all services provided to ensure the youth and family goals are met.
About DHS
It is the mission of DHS to empower every District resident to reach their full potential by providing meaningful connections to work opportunities, economic assistance, and supportive services. Our approach to preventing homelessness and supporting individuals and/or families experiencing homelessness is focused both on systems-level reforms and on the quality of the programs and supports within that system. These efforts include creating economic opportunity, making our neighborhoods safer, and providing more effective and efficient government services. The Family Services Administration (FSA) helps individuals and families experiencing homelessness, people with low income, adults at-risk for abuse or neglect, teenage parents, youth at risk for juvenile justice involvement, families experiencing challenging times and refugees to become stable and fully self-sufficient through an array of social services, assessments and case-management and crisis-intervention.
Duties and Responsibilities
Serves as the case manager and service coordinator for assigned clients. Conducts assessments, identify strengths and risk factors, create service plans in partnership with youth and families, identifies services and supports and connects youth and family to those resources. Facilitates and ensures collaboration amongst all agencies, providers, and individuals connected (and/or providing services) to assigned clients to ensure effective communication and appropriate overall coordination of care. Provides needed crisis intervention services for identified clients within DHS&rsquo; programs as assigned. Works collaboratively with DHS staff, clients, and involved agencies, providers, and individuals to conduct assessments and develop service plans that will result in the mitigation of barriers, address client needs, and promote self-sufficiency.
Connects assigned clients to, and ensure their engagement in, needed supportive services that will address barriers and challenges they face. Tracks client engagement/participation in supportive services. Monitors and evaluates the efficacy of services that clients are engaged/participating in. Provides feedback to the senior level DHS staff regarding the efficacy of services provided. Completes all required case notes, service plans, documents, files, and assigned reports related to clients/case activity. Works collaboratively with DHS staff to ensure maximum effectiveness and efficiency of program operation and attainment of program performance goals. Assists Spanish-speaking clients/staff by translating documents, communicating orally and in writing from English to Spanish.
Qualifications and Education
Candidates must meet Selective Placement Factor in order to be considered further for this position.
Selective Placement Factor:
Case Manager (Bilingual) Must speak and write Spanish fluently.
Degree: behavioral or social science; or related disciplines appropriate to the position.
OR
Combination of education and experience that provides the applicant with knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
OR
Four years of appropriate experience that demonstrates that the applicant has acquired knowledge of one or more of the behavioral or social sciences equivalent to a major in the field.
AND
Specialized Experience: Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the position to be filled. To be creditable, one (1) year of specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression.
Licenses and Certifications
None.
Working Conditions /Environment
The work is performed primarily in the community with clients in setting that include residential home/apartments, community centers, schools, service agencies and court facilities. Work is also performed in an office setting occasionally.
Other Significant Facts
Tour of Duty: Monday &ndash; Friday; 8:30am &ndash; 5:00pm (On-Call and Flex).<ul><li>
Tour of duty hours will vary to align with youth and families&rsquo; needs including some evening and weekend work to support home visits, community visits, and school events for youth and families.</li><li>
Staff office will be located at 64 New York Ave, NE however majority of work is performed in the community conducting home visits, community linkages, etc. and on occasion, in DC Public Schools or Charter Schools.</li></ul>
Pay Plan, Series and Grade: CS-0101-11
Promotional Potential: None
Duration of Appointment: Career Service Permanent
Collective Bargaining Unit: This position is in a collective bargaining unit represented by AFSCME 2401 and union dues may be collected.
Position Designation: This position has been designated as Protection Sensitive therefore the incumbent of this position will be subject to enhanced suitability screening pursuant to Chapter 4 of DC Personnel Regulations, Suitability and as such, incumbents of this position shall be subject to criminal background checks, background investigations, and mandatory drug and alcohol testing, as applicable.
Emergency Designation: This position has been designated as Emergency. Employees occupying positions designated as Emergency are required to:<ul><li>
Provide advice, recommendations, and/or specific functional support necessary for the continuity of operations during a declared emergency.</li><li>
Remain at their duty station, or alternate work location (approved by their supervisor), if activated, when a situation or condition occurs and results in early dismissal for nonessential/non-emergency employees.</li><li>
Report to their duty station, when activated, on time and as scheduled when a situation or condition occurs during non-work hours, and results in the late arrival or closing of District government offices for non-essential/non-emergency employees.</li><li>
Telework during a declared emergency, instead of remaining or reporting to his or her duty station, if directed by the agency head (or designee), supervisor or manager.</li></ul>
Residency Preference: When claiming residency preference, you are required and must agree in writing to maintain bona fide District residency for a period of seven (7) consecutive years from the effective date of employment. You will be required to present documents (proofs) to show District residency and failure to maintain bona fide Districts residency for the seven-year (7 year) period will result in forfeiture of employment.
EEO Statement: The District of Columbia Government is an Equal Opportunity Employer. All qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, physical handicap, or political affiliation.</div></div></div></div>

Case Manager (Bilingual)

Ardent Eagle Solutions

<div>Overview:
<div>
The Customer Experience Designer will lead efforts to conceptualize, design, and refine user journeys by integrating human-centered design principles with data-driven insights. This position serves as a strategic partner to stakeholders, ensuring that customer experience initiatives are aligned with program objectives, user needs, and operational feasibility.</div>
Background:
<div>
Ardent Eagle Solutions (AES) is seeking a Customer Experience Designer to support a Department of Commerce (DOC) program. This role is responsible for shaping and optimizing end-to-end user experiences across digital and service delivery platforms.</div>
Responsibilities:
<ul><li>Conceptualize, design, and develop end-to-end customer experience pathways across systems and services</li><li>
Define and document customer journeys, touchpoints, and interaction models</li><li>
Provide leadership and guidance on user experience (UX) best practices, establishing standards for use across development teams</li><li>
Translate user needs and behavioral insights into actionable design strategies and solutions</li><li>
Conduct and support customer research activities, including surveys, usability testing, and user studies</li><li>
Analyze qualitative and quantitative data to inform design decisions and experience improvements</li><li>
Develop and present data-driven recommendations to stakeholders and program leadership</li><li>
Create design artifacts, including:<ul><li>
Wireframes</li><li>
Storyboards</li><li>
Functional specifications</li><li>
Experience maps and user flows</li></ul></li><li>
Collaborate with cross-functional teams (developers, analysts, program staff) to ensure alignment between design and implementation</li><li>
Evaluate and assess the feasibility and impact of customer experience initiatives</li><li>
Enhance and refine testing methodologies, incorporating innovative techniques to improve user experience outcomes</li><li>
Serve as a champion for user-centered design, advocating for best practices throughout the development lifecycle</li></ul>
Qualifications:
<ul><li>Approximately 6 years of experience in customer experience (CX), user experience (UX), service design, or a related field</li><li>
Demonstrated experience designing and implementing user-centered design solutions</li><li>
Strong understanding of human-centered design principles, usability, and accessibility standards</li><li>
Experience conducting user research and translating findings into design improvements</li><li>
Ability to synthesize complex data into clear, actionable insights and recommendations</li><li>
Proficiency in developing design documentation and artifacts to guide implementation</li><li>
Strong collaboration and communication skills, with the ability to influence cross-functional teams</li></ul>
Education:
<div>
Bachelor&rsquo;s Degree (BA/BS) in Design, Human-Computer Interaction, Psychology, Communications, or a related field</div><ul><li>
Equivalent combination of education and relevant experience may be considered in lieu of a degree</li></ul>
Certification(s):
<ul><li>Certified Usability Analyst (CUA)</li><li>
Human-Centered Design (HCD) or UX certifications</li><li>
Agile or Scrum-related certifications (e.g., Certified ScrumMaster - CSM)</li></ul><h2 class="jobSectionHeader">
Work Location &amp; Schedule</h2><ul><li>
Location: 100% Remote</li><li>
Schedule: Monday through Friday, standard business hours</li></ul>
Benefits and EEO:
<div>
At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:</div><ul><li>
Medical/Dental/Vision Coverage</li><li>
Matching 401(k) Plan</li><li>
Continuing Education Assistance</li><li>
Paid Time Off</li></ul><div>
This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.</div><div></div><div> 
Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.</div></div>

Customer Experience Designer

Explore 456+ Customer service representative behavioral health monday friday 10 45am 7 15pm est in Washington this April. Find roles across top companies and apply now to boost your career.