sales executive

customer service representative Jobs in Lahore

customer service representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative (csr) Jobs in Lahore

customer service representative (csr)

customer support executive Jobs in Lahore

customer support executive

contact center representative

DS Marketing Agency

Customer Service RepresentativeDigi Sparo | Full-Time | Night &amp; Evening ShiftDigi Sparo is looking for confident and fluent English-speaking Customer Service Representatives to be part of our dynamic team. If you love talking to people and solving problems this is your opportunity!Job Details Location: Lahore, Pakistan Job Type: Full-Time\Onsite Shift: Night Shift / Evening Shift Salary: PKR 35,000 &ndash; 75,000 per month Hiring: ImmediateResponsibilities * Handle customer calls with professionalism and confidence Communicate fluently in English with international clients Resolve customer queries, complaints, and requests Maintain accurate records in the system Meet daily performance and quality targets Provide exceptional customer experience on every callRequirements<ul><li>Fluent in English (spoken &amp; written) mandatory</li></ul>Excellent communication and interpersonal skills Minimum Intermediate / Bachelor's degree Basic computer knowledge Ability to work night/evening shifts Fresh candidates welcome training provided Prior call center experience is a plusJob Type: Full-timePay: Rs40.00 - Rs75.00 per monthWork Location: In person

Call Center Representative

Nopex Services

Job Title: Call Center Agent (International &ndash; US Campaign)Location: Peco Road, Lahore (Onsite)Shift: Night Shift (6:00 PM &ndash; 3:00 AM)Sector: US Pre-Construction &amp; Design SupportPosition OverviewWe are hiring Call Center Agents who can communicate confidently with US clients over the phone and introduce our company&rsquo;s services. The role involves outbound calling, prospect engagement, and lead generation to support the sales and closing team.Responsibilities<ul><li>Make outbound cold calls to the US region</li><li>Clearly explain and promote company services</li><li>Identify and qualify potential clients</li><li>Build and maintain a pipeline of interested prospects</li><li>Update and manage customer information in the database</li><li>Meet daily and weekly calling and lead generation targets</li></ul>Qualifications &amp; Skills<ul><li>Strong verbal communication skills in English</li><li>Prior experience in call centers or outbound sales is preferred</li><li>Ability to work in night shifts</li><li>Punctual, target-driven, and self-motivated</li></ul>What We Offer<ul><li>Competitive salary + commission structure</li><li>Daily meal</li><li>Paid leaves</li><li>Leave encashment</li><li>Probationary increment</li><li>Annual increment</li><li>Provident fund</li><li>Medical health insurance</li><li>Career growth opportunities within the call center and sales team</li><li>Exposure to international (US) clients</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs150,000.00 per monthWork Location: In person

Call Center Agent (International – US Campaign)

Half Price Packaging PVT Ltd

About Us: Digi Sparo is a digital marketing company offering Google Business Profile, SEO, SMM, Website, and Graphic Design services to US-based clients.Job Description: We are hiring Call Center Agents (Freshers &amp; Experienced) for our US-based sales campaign. The role is to call international clients, explain services, and close sales.Responsibilities:<ul><li>Make outbound calls to US clients</li><li>Promote digital marketing services (GMB, SEO, SMM, Websites)</li><li>Maintain client relationships</li><li>Achieve monthly targets</li></ul>Requirements:<ul><li>Freshers &amp; experienced both can apply</li><li>Good English communication skills</li><li>Willing to work night shift</li><li>Sales-driven mindset</li></ul>Benefits:<ul><li>Fixed salary + performance commission</li><li>Career growth &amp; promotion opportunities</li><li>Paid training for freshers</li></ul>Job Types: Full-time, FresherPay: Rs30,000.00 - Rs60,000.00 per monthWork Location: In person

Call Center Agent

DEVSTAX

DEVSTAX is a comprehensive software solutions provider specializing in cutting-edge mobile and web application development customized to meet client needs. In addition to development services, DEVSTAX offers robust SEO and digital marketing solutions to enhance online visibility, attract targeted audiences, and drive business growth. The company's mission is to innovate and solve real-world business challenges through technology and marketing. With a commitment to delivering high-quality results, DEVSTAX focuses on creating lasting value and ensuring client satisfaction.Role DescriptionThis is a full-time, on-site role for a Telemarketer, based in Lahore. The Telemarketer will be responsible for handling inbound and outbound calls to engage with prospects and existing customers, promoting company offerings effectively, and scheduling appointments for the sales team. The role also involves addressing customer inquiries, providing excellent customer service, and maintaining accurate call records. The position requires meeting targets while contributing to the growth and success of DEVSTAX&rsquo;s business development efforts.Qualifications<ul><li>Strong interpersonal skills and ability to build rapport with clients and team members</li><li>Capability to handle appointment scheduling efficiently and meet deadlines</li><li>Excellent communication skills, both verbal and written, to connect with customers effectively</li><li>Experience in customer service and handling customer inquiries with professionalism</li><li>Proven expertise in sales strategies and converting leads into customers</li><li>Proactive attitude, problem-solving skills, and ability to work in a fast-paced on-site environment</li><li>Familiarity with CRM software and proficiency in data entry is a plus</li><li>Bachelor&rsquo;s degree or equivalent in a related field is preferred</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs50,000.00 per monthWork Location: In person

Call Centre Representative

Raaziq International PVT LTD

About the Company: Our client is a global leader in International Freight Forwarding, delivering customized supply chain solutions to a diverse portfolio of clients.Key Responsibilities:&middot; Provide sales support and manage client communication.&middot; Make outbound calls to existing clients &amp; prospects.&middot; Build and maintain strong relationships with key customers.&middot; Handle customer service inquiries and process orders efficiently.&middot; Coordinate and expedite worldwide shipments.&middot; Support Supply Chain Management (SCM) and Accounts Management (ARM).&middot; Liaise with overseas offices/agents via email &amp; phone.&middot; Prepare accurate quotations as required.&middot; Collaborate with operations team to monitor and ensure smooth shipmentsQualification: Bachelor's in Supply chain/ Marketing. Experience: 6 Months to 1 Year Location: Thokar Niaz Baig, Lahore.Email : muhammad.salman@raaziq.comJob Type: Full-timeWork Location: In person

Call Center Representative (Female)

ibex. Pakistan

<div>
 
 ibex, hiring for one of its client
 
 
 
 
 
 
 Position Overview
 
 
 
 We are seeking a highly technical
 
 Five9 Platform Administrator &amp; Workforce Analyst
 
 to support and optimize our contact center technology stack. This hybrid role is critical to ensuring platform stability, performance, and scalability while also providing workforce management insights to support operational efficiency and rapid growth.
 
 
 The ideal candidate is a Five9 expert with strong system administration, analytics, and reporting capabilities, complemented by hands-on workforce management experience.
 
 
 
 Key Responsibilities
 
 
 
 
 Five9 Platform Administration (75%)
 
 
 
 
 System Configuration &amp; Management
 
 
 <ul>
 <li>
 Serve as the primary administrator for the
 
 Five9 platform
 
 , managing system configuration, users, roles, and permissions.
 </li>
 <li>
 Configure and maintain
 
 call flows, IVRs, queues, campaigns, and routing strategies
 
 .
 </li>
 <li>
 Manage and support integrations between Five9 and other business systems (CRM, ticketing platforms, etc.).
 </li>
 <li>
 Implement and maintain
 
 security controls, access management, and data governance policies
 
 .
 </li>
 <li>
 Perform regular system health checks and proactive maintenance activities.
 </li>
 </ul>
 
 
 Technical Operations &amp; Optimization
 
 
 <ul>
 <li>
 Monitor system performance, identify bottlenecks, and implement optimization strategies.
 </li>
 <li>
 Troubleshoot platform issues and coordinate with
 
 Five9 support
 
 for escalations.
 </li>
 <li>
 Manage system upgrades, feature releases, and change management processes.
 </li>
 <li>
 Develop and maintain
 
 technical documentation, SOPs, and best practices
 
 .
 </li>
 <li>
 Configure and maintain
 
 real-time and historical reporting dashboards
 
 .
 </li>
 </ul>
 
 
 Data Management &amp; Analytics
 
 
 <ul>
 <li>
 Design and deliver
 
 custom reports and analytics
 
 aligned with business goals.
 </li>
 <li>
 Ensure data accuracy and integrity across all Five9 modules and integrations.
 </li>
 <li>
 Build
 
 automated reporting processes and KPI dashboards
 
 for leadership.
 </li>
 <li>
 Manage data exports and
 
 API integrations
 
 to support BI and analytics use cases.
 </li>
 </ul>
 
 
 Workforce Management Support (25%)
 
 
 
 
 Operational Support
 
 
 <ul>
 <li>
 Assist with
 
 intraday monitoring
 
 of contact center performance and service levels.
 </li>
 <li>
 Support
 
 schedule optimization and real-time adherence
 
 using Five9 WFM tools.
 </li>
 <li>
 Partner with operations teams to implement coverage adjustments and staffing optimization.
 </li>
 <li>
 Provide actionable WFM insights to improve efficiency and performance.
 </li>
 </ul>
 
 
 Reporting &amp; Analysis
 
 
 <ul>
 <li>
 Generate workforce management reports using
 
 Five9&rsquo;s native WFM capabilities
 
 .
 </li>
 <li>
 Support
 
 forecasting and capacity planning
 
 initiatives.
 </li>
 <li>
 Assist in analyzing
 
 agent performance, adherence, and productivity metrics
 
 .
 </li>
 </ul>
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Five9
 
 certification(s)
 
 or equivalent contact center platform certifications.
 </li>
 <li>
 Experience with
 
 contact center integrations
 
 (CRM, ticketing systems, analytics platforms).
 </li>
 <li>
 Working knowledge of
 
 workforce management principles
 
 and tools.
 </li>
 <li>
 Familiarity with
 
 SQL, APIs
 
 , and data visualization tools (Looker preferred; Tableau or Power BI acceptable).
 </li>
 <li>
 Prior experience in a
 
 fast-growing technology or high-scale contact center environment
 
 .
 </li>
 </ul>
 
 
</div>

Five9 Platform Administrator & Workforce Analyst

Karnak Home

Company: ADVORA MEDIA Location: Grand Square Mall, Gulberg III, Lahore Type: Onsite Timings: Mon&ndash;Sat | 10:00 AM &ndash; 7:00 PM (1 hour Break)Overview:As a Customer Service Representative at our fast-paced company, you will be the first point of contact for our customers, providing professional and friendly service through various channels such as phone, email, and Social Media. Your role will be crucial in resolving issues, answering questions, and ensuring a seamless shopping experience. We are looking for individuals who are passionate about helping others and can maintain a positive attitude under pressure.Job Duties &amp; Responsibility:Customer Inquiry Resolution:<ul><li>Respond promptly to customer inquiries, including order status, product information, and shipping details.</li><li>Handle and resolve customer complaints with professionalism and patience.</li></ul>Order Management Support:<ul><li>Assist customers with placing or ducts to provide accurate information to customers.</li><li>Participate in training sessions to improve knowledge and customer service skills.</li><li>ders, returns, exchanges, and refunds.</li><li>Work closely with logistics and warehouse teams to ensure timely delivery of orders.</li></ul>Feedback and Escalation:<ul><li>Collect customer feedback and communicate this feedback to the relevant departments for improvement.</li><li>Escalate unresolved issues to the appropriate internal teams or management.</li></ul>Database Management:<ul><li>Keep records of customer interactions, transactions, comments, and complaints.</li><li>Update customer information in the database during and after each contact.</li></ul>Policy and Product Knowledge:<ul><li>Stay up-to-date with company policies, procedures, and pro</li></ul>Required Qualifications:<ul><li>High school diploma or equivalent; higher education or certifications in customer service or related fields are a plus</li><li>Proven customer support experience or experience as a client service representative.</li><li>Strong phone contact handling skills and active listening.</li><li>Familiarity with CRM systems and practices.</li><li>Excellent communication and presentation skills.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Empathy and a customer-oriented attitude.</li><li>Ability to work in a team and maintain professionalism under pressure.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you fluent in Arabic?</li></ul>Language:<ul><li>ARABIC (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Customer Service (ARABIC-ONSITE)

Explore 137+ Contact center representative in Lahore this February. Find roles across top companies and apply now to boost your career.