customer support representative Jobs in Lahore

customer support representative

call center agents

call center representative Jobs in Lahore

call center representative

customer sales representative Jobs in Lahore

customer sales representative

customer service representative Jobs in Lahore

customer service representative

contact center representative

Markraft

Company DescriptionMashkraft delivers innovative technology solutions to clients who are redefining their industries and business models. The organization is driven by a strong passion for emerging technology trends and their real-world impact. contributing to technology that is actively changing the way people do business.Role DescriptionThis full-time, on-site Call Center Representative (Outbound Sales US) role is based in Lahore. The Call Center Representative will make outbound calls to prospective and existing customers in the US market to promote products and services, qualify leads, and close sales in alignment with company targets. Daily responsibilities include following scripted and non-scripted sales pitches, answering customer questions, handling objections, and recording detailed call notes in the system. The role involves maintaining high levels of customer satisfaction, meeting performance metrics such as call volume and conversion rates, and collaborating with team members and supervisors to improve sales strategies. The representative will also stay current on product knowledge, pricing, and promotional offers to ensure accurate and persuasive communication.Required Skills <ul><li>Strong Customer Satisfaction orientation, including the ability to build trust, handle concerns, and maintain positive relationships.</li><li>Excellent Interpersonal Skills, active listening, and clear verbal communication in English, particularly for US-based customers.</li><li>Solid Computer Literacy, including proficiency with call center software, CRM tools, and standard office applications.</li><li>Ability to work on-site in Lahore, meet sales and performance targets, and adapt to a fast-paced, metric-driven environment.</li><li>Prior experience in international outbound sales or BPO/call center operations is preferred.</li><li>High school diploma or equivalent required; further education in business, marketing, or communication is a plus.</li><li>Willingness to work US shifts and maintain a professional, ethical approach to customer interactions.</li></ul>Qualifications<ul><li>Bachelors Degree / A- Level - Fresh A Level Students are Encouraged to Apply</li><li>Strong English Verbal Skill without Accenet</li><li>Knowledge of CRM tools such as Sakari, Salesforce etc</li><li>Ability to work in pressure</li></ul>Pay: Rs50,000.00 - Rs100,000.00 per monthWork Location: In person

Call Center Agent (Outboud US)

Titan tech

We are looking for a motivated and customer-focused Customer Service Representative (CSR) to join our inbound call center team. The ideal candidate will handle incoming calls, assist customers with inquiries, and identify sales opportunities to promote our products and services.Key Responsibilities:<ul><li>Handle inbound customer calls in a professional and timely manner</li><li>Provide accurate information about products and services</li><li>Resolve customer complaints and issues efficiently</li><li>Identify customer needs and recommend suitable solutions</li><li>Meet or exceed sales targets and performance metrics</li><li>Maintain records of customer interactions in the system</li></ul>Requirements:<ul><li>Strong communication and interpersonal skills</li><li>Previous call center or sales experience preferred</li><li>Ability to multitask and work in a fast-paced environment</li><li>Basic computer skills</li><li>Positive attitude and problem-solving mindset</li></ul>What We Offer:<ul><li>Competitive salary + commission</li><li>Training and career growth opportunities</li><li>Friendly and supportive work environment</li></ul>How to Apply: Interested candidates can apply through Indeed or send their resume to 03267888111Pay: Rs50,000.00 - Rs200,000.00 per monthWork Location: In person

Experienced inbound agents

APEX Trucking

Job Type: Full-Time Location: Lahore Experience Required: Minimum 1.5 YearJob OverviewWe are looking for a motivated Sales Representative to join our team in a hybrid role. In this position, you'll be the main point of contact between our company and truck drivers and carrier companies &mdash; building relationships, negotiating rates and keeping trucks loaded and moving.Key Responsibilities:<ul><li>Make outbound calls to truck drivers and carrier companies to build and maintain relationships</li><li>Source and negotiate freight loads that maximize revenue for drivers and the company</li><li>Communicate rates, terms, and expectations clearly with carriers</li><li>Track shipments and provide updates to drivers throughout transit</li><li>Resolve issues quickly to keep freight moving on time</li><li>Maintain accurate records in the CRM system</li></ul>Requirements:<ul><li>Minimum 1.5 years of experience as a Sales Representative.</li><li>Strong English communication and negotiation skills, especially for US-based dispatch operations.</li><li>Ability to work in a fast-paced environment.</li><li>Basic knowledge of logistics and supply chain operations.</li></ul>Working Model:Hybrid (Office + Remote flexibility)Salary &amp; Benefits:<ul><li>Market-competitive salary.</li><li>Performance-based incentives.</li><li>Growth opportunities.</li></ul>Application Question(s):<ul><li>What is your expected monthly salary (PKR)?</li><li>Are you available to join immediately?</li></ul>Experience:<ul><li>dispatch sales: 1 year (Preferred)</li></ul>Work Location: Hybrid remote in Lahore

Truck Dispatch Sales Representative (Hybrid)

Spell Engineering

We are seeking a professional and customer-focused Customer Service Representative to support customers using our Online Travel Agency platform. The CSR will assist customers with flight and hotel searches, reservations, payments, ticket confirmations, booking changes, cancellations, refunds, and other travel-related inquiries.The ideal candidate should have excellent communication skills, basic knowledge of airline reservations and ticketing, and the ability to resolve customer concerns professionally through phone, email, live chat, and WhatsApp.Key Responsibilities Customer Support<ul><li>Respond promptly to customer inquiries through phone calls, email, live chat, and WhatsApp.</li><li>Guide customers through the online booking and payment process.</li><li>Provide accurate information about flights, hotels, fares, baggage allowances, travel dates, and booking conditions.</li><li>Assist customers who experience booking, payment, confirmation, or website-related issues.</li><li>Maintain a professional and helpful attitude during every customer interaction.</li></ul>Reservations and Ticketing<ul><li>Assist customers with domestic and international flight and hotel reservations.</li><li>Verify passenger names, travel dates, routes, contact details, and payment information before confirming a booking.</li><li>Provide booking references, e-tickets, invoices, and travel itineraries.</li><li>Explain fare rules, baggage policies, ticketing deadlines, cancellation terms, and applicable penalties.</li><li>Coordinate with the ticketing or operations team when manual action is required.</li><li>Follow up on incomplete, failed, or pending bookings.</li></ul>Changes, Cancellations and Refunds<ul><li>Assist customers with date changes, rebooking, cancellations, voids, and refund requests.</li><li>Explain applicable airline or supplier fees before processing a request.</li><li>Coordinate with airlines, hotels, consolidators, and suppliers to resolve booking issues.</li><li>Track refund cases and provide customers with regular status updates.</li><li>Escalate complicated or urgent cases to the Operations Manager.</li></ul>Schedule Changes and Disruptions<ul><li>Inform customers about flight schedule changes, cancellations, delays, and other travel disruptions.</li><li>Help customers understand available rebooking or refund options.</li><li>Handle urgent travel cases calmly and provide practical solutions.</li><li>Maintain proper records of all communication and actions taken.</li></ul>Sales and Additional Services<ul><li>Recommend suitable flights, hotels, car rentals, travel insurance, airport transfers, and holiday packages.</li><li>Inform customers about relevant promotions and special offers.</li><li>Encourage customers to complete pending bookings.</li><li>Support the company in achieving booking-conversion and customer-retention targets.</li></ul>Records and Compliance<ul><li>Record customer conversations, booking details, payments, complaints, and follow-up activities accurately.</li><li>Follow company procedures, fare rules, supplier policies, and data-protection requirements.</li><li>Protect customer, passenger, and payment information.</li><li>Report suspicious transactions, duplicate bookings, or possible fraud.</li><li>Keep customer cases updated in the CRM or support system.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree or equivalent education preferred.</li><li>Previous customer-service experience, preferably with an OTA, travel agency, airline, or call center.</li><li>Strong spoken and written English.</li><li>Excellent communication, listening, and problem-solving skills.</li><li>Basic knowledge of airline reservations, ticketing, airport codes, and fare rules.</li><li>Good computer skills, including email, online booking systems, CRM software, and Microsoft Office.</li><li>Ability to manage multiple customer cases and work accurately under pressure.</li><li>Willingness to work evening, night, weekend, and holiday shifts when required.</li></ul>Preferred Skills<ul><li>Experience with Duffel, Amadeus, Sabre, Travelport, or another reservation system.</li><li>Knowledge of domestic and international flight routes.</li><li>Experience handling ticket changes, cancellations, exchanges, and refunds.</li><li>Understanding of online payments, failed transactions, and chargebacks.</li><li>Experience selling flights, hotels, travel insurance, or holiday packages.</li><li>Fluency in Urdu and English; additional languages are an advantage.</li></ul>Key Performance Indicators<ul><li>Customer response time</li><li>Customer satisfaction rate</li><li>Case-resolution time</li><li>Booking accuracy</li><li>Booking-conversion rate</li><li>Number of successfully resolved cases</li><li>Complaint and escalation rate</li><li>Compliance with company and supplier procedures</li></ul>Employment DetailsEmployment Type: Full-Time Department: Customer Support / Operations Work Location: Lahore, Pakistan Reporting To: Operations Manager Work Schedule: Night ShiftWork Location: In person

Customer Service Representative (CSR) – Travel Agency

Tusols Pvt Ltd

Location: College Road, Township, Lahore Shift: Night Shift (6:30 PM &ndash; 3:30 AM) Schedule: 5 Days a WeekWe are looking for an experienced and professional Inbound Customer Service Representative to join our growing team. If you have excellent English communication skills and prior experience handling USA-based inbound customer support, we'd love to hear from you.Key Responsibilities<ul><li>Handle inbound customer calls professionally and efficiently.</li><li>Assist customers with inquiries and provide accurate information.</li><li>Deliver exceptional customer service while maintaining a positive attitude.</li><li>Resolve customer concerns in a timely manner.</li><li>Maintain accurate records of customer interactions.</li><li>Follow company policies and quality standards.</li></ul>Requirements<ul><li>1&ndash;2 years of USA-based call center experience (Inbound Customer Service).</li><li>Excellent spoken English with a neutral or fluent accent.</li><li>Strong communication and active listening skills.</li><li>Punctual, reliable, and professional work ethic.</li><li>Ability to work the permanent night shift.</li><li>Must be comfortable working from our office.</li><li>Candidates residing near College Road, Township, Lahore will be preferred.</li></ul>What We Offer<ul><li>Competitive salary.</li><li>Daily onsite meal.</li><li>5-day work week.</li><li>Long-term career growth opportunities.</li><li>Professional and supportive work environment.</li></ul>How to ApplyOnly candidates who meet the above criteria should apply.Send your updated resume via WhatsApp to 0315-0577531. Our recruitment team will review your application, and shortlisted candidates will be contacted within 24 hours.Pay: Rs40,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Where are you located in Lahore?</li><li>Can you easily commute or manage Night shift? </li><li>How many years of experience do you have? </li></ul>Work Location: In person

Inbound Customer Service Representative

Ufone PTML

Hiring Contact Center Agents - LahoreResponsibilities &amp; Requirements:- Lead, coach, and motivate team members to achieve operational targets - Monitor team performance and provide regular feedback and guidance - Prepare performance reports and communicate key updates to management - Manage client interactions and resolve escalated concerns professionally - Ensure adherence to company policies, processes, and service standards - Foster a positive and productive team environmentMust Have:- Graduation from a reputable institution - Minimum 3 years of call center experience - Strong leadership and team management skills - Excellent communication, stakeholder management, and reporting abilities - Proficiency in MS Office applications - Experience in client handling and conflict resolution - Ability to work in rotational shiftsBenefits:- Salary + Incentive - Gratuity - Subsidized Mobile Connection - Excellent Working EnvironmentJob Type: Full-timePay: Rs60,000.00 - Rs90,000.00 per monthWork Location: In person

Call Center Supervisor

Silver Edge Packaging

Truck Dispatch Sales RepresentativeJob Type: Full-Time Work Location: On-site &ndash; Khayaban e Amin, Lahore Experience Required: 1-2 years Compensation: Base Salary + CommissionJob DescriptionWe are a growing truck dispatch company that works with carriers, owner-operators, and truck drivers across the United States. We assist our clients with load booking, dispatch services, paperwork, broker communication, route planning, and other operational support.We are looking for an experienced Truck Dispatch Sales Representative who has strong cold-calling and sales experience within the trucking or dispatch industry. The ideal candidate should understand how truck dispatch services work and be able to find, contact, convince, and onboard new carriers and owner-operators.This is a target-based position for someone who is confident on the phone, understands the needs of truckers, and can consistently bring new trucks and carriers to the company.Responsibilities<ul><li>Make outbound cold calls to carriers, owner-operators, and trucking companies.</li><li>Explain our dispatch services clearly and professionally.</li><li>Generate leads and convert interested prospects into paying clients.</li><li>Follow up with potential clients through calls, emails, and messages.</li><li>Build strong relationships with carriers and truck owners.</li><li>Collect the information and documents required to onboard new clients.</li><li>Maintain accurate records of calls, leads, follow-ups, and conversions.</li><li>Meet weekly and monthly sales and onboarding targets.</li><li>Coordinate with the dispatch and operations teams after closing a client.</li><li>Handle objections confidently and maintain professional communication.</li></ul>Requirements<ul><li>At least 1-2 years of experience in truck dispatch sales, carrier acquisition, or a closely related role.</li><li>Proven experience in cold calling and closing sales.</li><li>Good understanding of the US trucking and dispatch industry.</li><li>Ability to communicate confidently with carriers and owner-operators.</li><li>Strong spoken English and professional phone etiquette.</li><li>Ability to work under targets and produce consistent results.</li><li>Strong follow-up, negotiation, and relationship-building skills.</li><li>Must be able to work from our office.</li><li>Basic computer, email, CRM, and record-management skills.</li></ul>Compensation and Benefits<ul><li>Competitive base salary.</li><li>Attractive commission on every carrier or truck successfully onboarded.</li><li>Performance-based bonuses and growth opportunities.</li><li>Supportive working environment.</li><li>Opportunity to grow with an expanding dispatch company.</li></ul>Working Hours: 6PM - 2AMHow to ApplyPlease submit your resume along with a brief description of your truck dispatch sales experience. Applicants should mention how many carriers or trucks they have previously onboarded and the sales targets they achieved.Only candidates with relevant cold-calling and truck dispatch sales experience should apply.Pay: Rs25,000.00 - Rs50,000.00 per monthWork Location: In person

Truck Dispatch Sales Representative

Explore 88+ Contact center representative in Lahore this August. Find roles across top companies and apply now to boost your career.