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content operations manager

content strategist

Google

<div>
 Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
 
 Note: By applying to this position you will have an opportunity to share your preferred working location from the following:
 
 New York, NY, USA; San Francisco, CA, USA
 
 .
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 4 years of experience in UX writing, content design, technical writing, writing, editorial, marketing, or related, as well as leading content strategy projects.
 </li>
 <li>
 Experience on UX-focused product writing and shaping content for multi-disciplinary projects.
 </li>
 <li>
 Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 3 years of experience interacting with executive leadership.
 </li>
 <li>
 2 years of writing, editorial, marketing, or UX writing experience in an agency setting.
 </li>
 <li>
 2 years of experience working in a cross-functional technology organization.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 As a UX writer, you are an advocate for Google design, shaping product experiences by creating useful, meaningful text that helps users complete tasks. You help set the vision for content and drive cohesive product narratives across multiple platforms and touch points. As a stellar writer, your portfolio of work demonstrates content that simplifies and beautifies the overall user experience. You work with people in a variety of UX design-related jobs including researchers, product managers, engineers, marketing and customer operations. Collaborating with each, you strive to establish cohesive language and a unified voice across products and platforms. You regularly use empathy, logic and data to inform content choices and recommendations that include the right words and sometimes complementary data and images.
 
 
 In this role, you will act as a proactive and enthusiastic writer to help us make Material even more appealing through clear, engaging content. You will flex across product writing, long-form writing, and creative writing and will be passionate about user experience design, design systems, and helping making the complex simple.
 
 
 The Core team builds the technical foundation behind Google&rsquo;s flagship products. We are owners and advocates for the underlying design elements, developer platforms, product components, and infrastructure at Google. These are the essential building blocks for excellent, safe, and coherent experiences for our users and drive the pace of innovation for every developer. We look across Google&rsquo;s products to build central solutions, break down technical barriers and strengthen existing systems. As the Core team, we have a mandate and a unique opportunity to impact important technical decisions across the company.
 
 
 The US base salary range for this full-time position is $115,000-$166,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
 
 
 Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google .
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Understand and advocate for all UX functions as essential to the product lifecycle.
 </li>
 <li>
 Drive the development of UX writing and content design solutions to complex user, product, and business problems.
 </li>
 <li>
 Build alignment by collaborating with product managers, team members, and other cross-functional stakeholders (e.g., marketing, legal, engineering) to develop a product narrative, goals, mission, or principles.
 </li>
 <li>
 Lead the establishment and improvement of holistic UX writing and content design processes, systems, frameworks or patterns across multiple teams or products.
 </li>
 <li>
 Influence the development of priorities across projects to balance tactical and strategic efforts in alignment with larger project goals.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Content Designer

Checkr

<div><div>About Checkr 
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.
 
 
We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company.</div>
About the team/role

Checkr is seeking a dynamic Content Operations Manager to lead the evolution of our digital content engine. In this pivotal role, you'll drive the growth marketing content strategy by harnessing AI and agentic workflows to generate a variety of content assets&mdash;articles, videos, scripts, emails, landing pages, and more&mdash;designed to elevate both B2B and B2C business growth. You will architect and refine AI-powered editorial workflows, ensuring that each output aligns with Checkr's brand voice, quality standards, and compliance requirements. You'll partner with Marketing, Web Operations, Growth, and Legal teams to build efficient content systems&mdash;ticketing platforms, production roadmaps, publishing pipelines&mdash;and drive impactful assets that support SEO, digital PR, brand presence, and broader growth initiatives. 


Your success will stem from a unique blend of creativity, operational rigor, and AI fluency. You'll bring deep expertise in generative AI tools and prompt engineering, alongside editorial acumen to fine-tune content assets with clarity, consistency, and brand integrity. Skilled in building scalable systems, you'll implement workflows and tools that enhance visibility, efficiency, and accountability across the content lifecycle. You are a proactive learner&mdash;constantly staying ahead of evolving AI and content trends&mdash;and a collaborator at heart, adept at working cross-functionally to align content strategy with business objectives and drive measurable outcomes. 


What you'll do 
<ul>
<li>Define and lead the content strategy for growth marketing: Orchestrate content initiatives across teams and channels, ensuring every asset advances business outcomes, reinforces brand voice, and creates a cohesive customer journey.</li>
<li>Create digital content assets: Generate new digital content assets for Checkr products; articles, videos, scripts, posts, emails, and landing page copy&mdash;through AI and agentic workflows.</li>
<li>Build editorial workflows: Refine editorial processes using AI tools and systems; ensure consistent quality, brand voice, and compliance best-practices.</li>
<li>Align content with business objectives: Curate content to contribute to business growth across B2B and B2C products; content assets to support SEO, web, brand, and marketing initiatives.</li>
<li>Manage and build content operations systems: Create efficient, transparent ticketing systems and roadmaps; collaborate with cross-functional stakeholders to prioritize asset production for various use cases.</li>
<li>Support asset publishing and implementation: Oversee asset publication processes; collaborate with web operations teams and self-serve asset publishing across Checkr website properties.</li>
<li>Run third-party digital PR campaigns: Contribute to growing Checkr's online presence; collaborate with internal and external stakeholders to build digital PR campaigns, optimized referral profiles, and online communities.</li></ul> 


What you bring 
<ul>
<li>AI fluency &amp; prompt engineering: Deep understanding of how to leverage generative AI tools; skilled at structuring prompts to drive specific outcomes.</li>
<li>Operational &amp; system builder: Demonstrated ability to build scalable content operations systems; workflow orchestration and ticketing systems that streamline content asset production.</li>
<li>Strong editorial &amp; brand sensibility: Exceptional attention to detail and brand voice; experienced in refining AI-generated content to maintain clarity, compliance, style consistency, and brand integrity.</li>
<li>Cross&#8209;functional collaboration: Proven track record of working effectively with Marketing, Legal, Web Ops, and Growth teams to align content asset production with broader business goals.</li>
<li>Adaptive &amp; continuous learner: Strong growth mindset and curiosity; actively stays ahead of AI and content trends, experiments with emerging tools and workflows, and iterates processes to drive quality and efficiency.</li></ul> 


What you'll get
<ul>
<li>Opportunity to work with the latest AI and machine learning technologies in a dynamic and innovative environment.</li>
<li>A fast-paced and collaborative environment</li>
<li>Learning and development allowance</li>
<li>Competitive cash and equity compensation and opportunity for advancement</li>
<li>100% medical, dental, and vision coverage</li>
<li>Up to $25K reimbursement for fertility, adoption, and parental planning services</li>
<li>Flexible PTO policy</li>
<li>Monthly wellness stipend, home office stipend</li>
</ul>
At Checkr, we believe a hybrid work environment strengthens collaboration, drives innovation, and encourages connection. Our hub locations are Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 3 days a week. In-office perks are provided, such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages. 


One of Checkr's core values is Transparency. To live by that value, we've made the decision to disclose salary ranges in all of our job postings. We use geographic cost of labor as an input to develop ranges for our roles and as such, each location where we hire may have a different range. If this role is remote, we have listed the top to the bottom of the possible range, but we will specify the target range for an exact location when you are selected for a recruiting discussion. For more information on our compensation philosophy, see our website. 

The base salary range for this role is $118,000 to $139,000 in San Francisco, CA. 
The base salary range for this role is $100,000 to $118,000 in Denver, CO. 


Equal Employment Opportunities at Checkr 
Checkr is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. Checkr believes in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the San Francisco's Fair Chance Ordinance.</div>

Content Operations Manager

HappyRobot

<div>
 
 About Happyrobot
 
 
 
 HappyRobot is a platform to build and deploy
 
 AI workers that automate communication.
 
 
 
 Our AI workers connect to any system or data source to handle phone calls, email, messages&hellip;
 
 
 We target the logistics industry which relies heavily on communication to book, check on, &amp; pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, &amp; other supply chain enterprises and tech startups.
 
 
 
 We&rsquo;re thrilled to share that with our $44M Series B, HappyRobot has now raised a total of $62M &mdash; backed by leading investors who believe in our mission and vision for the future.
 
 
 
 We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great&mdash;ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.
 
 
 
 About The Role
 
 
 
 This is a content-focused role on the growth team, working directly with the Head of Growth and founders to shape how HappyRobot tells its story across channels. Content fuels everything from brand and demand generation to product marketing and sales enablement. As a result, this role may be responsible for everything from maintaining the editorial calendar, writing and editing blog &amp; social posts, building GEO-driven content programs, coordinating impactful content with designers, and ensuring performance metrics are tracked and acted upon. This person needs to be an excellent writer and editor, highly organized, and comfortable juggling projects that range from detailed production work to high-level brand messaging.
 
 
 What does the future look like in this role? This is the first dedicated content hire for HappyRobot so this role is responsible for really building this function out with opportunities for both highly specialized IC work or building out a team.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Excellent written communication skills with the ability to craft impactful copy
 </li>
 <li>
 Own and manage the editorial calendar across blog, social, email, and other channels.
 </li>
 <li>
 Write, edit, and publish high-quality content that aligns with brand voice and business goals.
 </li>
 <li>
 Build and execute GEO driven content programs to drive discoverability and inbound demand.
 </li>
 <li>
 Collaborate with designers to produce visually compelling assets that enhance written content or produce visual content independently when needed
 </li>
 <li>
 Repurpose and adapt content across multiple formats (e.g., blogs &rarr; social posts, webinars &rarr; articles).
 </li>
 <li>
 Coordinate with growth, product, and sales teams to develop enablement resources and campaign content.
 </li>
 <li>
 Manage workflows with external freelancers, writers, or vendors when needed.
 </li>
 <li>
 Maintain brand and editorial guidelines to ensure consistency, clarity, and quality.
 
 
 </li>
 </ul>
 
 Must Have
 
 
 
 <ul>
 <li>
 Excellent written communication skills with the ability to craft impactful copy
 </li>
 <li>
 3+ years of experience in early stage startups, working in marketing, with enterprise customers, or similar
 </li>
 <li>
 Comfort with content performance tracking and basic analytics tools (e.g., GA, Search Console, Ahrefs)
 </li>
 <li>
 Extreme ownership, extreme organization
 </li>
 <li>
 Self-starter who thrives with high autonomy
 </li>
 <li>
 Good taste and basic design skills.
 </li>
 <li>
 Leverage AI tools for copy &amp; design to move 10x faster
 </li>
 <li>
 High sense of urgency and gets things done.
 
 
 </li>
 </ul>
 
 Nice To Have
 
 
 
 <ul>
 <li>
 Prior experience working in a startup or fast-paced environment with shifting priorities
 </li>
 <li>
 Analytical mindset; experience working with data to inform decisions
 </li>
 <li>
 Familiarity with marketing automation tools (e.g., Account Engagement)
 </li>
 <li>
 Comfort with basic design tools (like Figma) for quick content edits
 </li>
 <li>
 Familiarity with SEO best practices and excitement to optimize in a new channel (GEO)
 </li>
 <li>
 Experience with Salesforce
 </li>
 <li>
 Knowledge on lead tracking including multi-touch attribution
 
 
 </li>
 </ul>
 
 Why join us?
 
 
 
 <ul>
 <li>
 Opportunity to work at a high-growth AI startup, backed by top investors.
 </li>
 <li>
 Fast Growth - Backed by a16z and YC, on track for double-digit ARR.
 </li>
 <li>
 Ownership &amp; Autonomy - Take full ownership of projects and ship fast.
 </li>
 <li>
 Work With the Best - Join a world-class team of engineers and builders.
 
 
 </li>
 </ul>
 
 Our Operating Principles
 
 
 
 
 
 Extreme Ownership
 
 
 
 
 We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting &mdash; if something needs fixing, we own it and make it better. This means stepping up, even when it&rsquo;s not &ldquo;your job.&rdquo; If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don&rsquo;t wait for someone else to solve it &mdash; we lead with accountability and expect the same from those around us.
 
 
 
 
 Craftsmanship
 
 
 
 
 Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for &ldquo;just fine.&rdquo; We sweat the details because details compound. Whether it&rsquo;s a product feature, an internal doc, or a sales call &mdash; we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build &mdash; even when nobody&rsquo;s watching.
 
 
 
 
 We are &ldquo;majos&rdquo;
 
 
 
 
 Be friendly &amp; have fun with your coworkers. Always be genuine &amp; honest, but kind. &ldquo;Majo&rdquo; is our way of saying: be a good human. Be approachable, helpful, and warm. We&rsquo;re building something ambitious, and it&rsquo;s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.
 
 
 
 
 Urgency with Focus
 
 
 
 
 Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We&rsquo;re running a high-speed marathon &mdash; not a sprint with no strategy.
 
 
 
 
 Talent Density and Meritocracy
 
 
 
 
 Hire only people who can raise the average; &lsquo;exceptional performance is the passing grade.&rsquo; Ability trumps seniority. We believe the best teams are built on talent density &mdash; every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players &mdash; that&rsquo;s how we win.
 
 
 
 
 First-Principles Thinking
 
 
 
 
 Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don&rsquo;t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It&rsquo;s how we build what others think is impossible.
 
 
 
 The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.
 
 
 
 
 By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.
 
 
 
 
 In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.
 
 
 
 
 If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR.
 
 
 
 
 For more information, visit
 
 
 https://www.happyrobot.ai/privacy-policy
 
 
 
 
 By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.
 
</div>

Content Manager

<div><h2 class="jobSectionHeader">About Happyrobot</h2>
HappyRobot is a platform to build and deploy AI workers that automate communication.
Our AI workers connect to any system or data source to handle phone calls, email, messages&hellip;
We target the logistics industry which relies heavily on communication to book, check on, &amp; pay for freight. Primarily working with freight brokers, 3PLs, freight forwarders, shippers, warehouses, &amp; other supply chain enterprises and tech startups.
We&rsquo;re thrilled to share that with our $44M Series B, HappyRobot has now raised a total of $62M &mdash; backed by leading investors who believe in our mission and vision for the future.
We're looking for rockstars with a relentless drive, unstoppable energy, and a true passion for building something great&mdash;ready to embrace the challenge, push limits, and thrive in a fast-paced, high-intensity environment.<h2 class="jobSectionHeader">
About the role:</h2>
This is a content-focused role on the growth team, working directly with the Head of Growth and founders to shape how HappyRobot tells its story across channels. Content fuels everything from brand and demand generation to product marketing and sales enablement. As a result, this role may be responsible for everything from maintaining the editorial calendar, writing and editing blog &amp; social posts, building GEO-driven content programs, coordinating impactful content with designers, and ensuring performance metrics are tracked and acted upon. This person needs to be an excellent writer and editor, highly organized, and comfortable juggling projects that range from detailed production work to high-level brand messaging.
What does the future look like in this role? This is the first dedicated content hire for HappyRobot so this role is responsible for really building this function out with opportunities for both highly specialized IC work or building out a team.<h2 class="jobSectionHeader">
Responsibilities:</h2><ul><li>
Excellent written communication skills with the ability to craft impactful copy</li><li>
Own and manage the editorial calendar across blog, social, email, and other channels.</li><li>
Write, edit, and publish high-quality content that aligns with brand voice and business goals.</li><li>
Build and execute GEO driven content programs to drive discoverability and inbound demand.</li><li>
Collaborate with designers to produce visually compelling assets that enhance written content or produce visual content independently when needed</li><li>
Repurpose and adapt content across multiple formats (e.g., blogs social posts, webinars articles).</li><li>
Coordinate with growth, product, and sales teams to develop enablement resources and campaign content.</li><li>
Manage workflows with external freelancers, writers, or vendors when needed.</li><li>
Maintain brand and editorial guidelines to ensure consistency, clarity, and quality.</li></ul><h2 class="jobSectionHeader">
Must Have:</h2><ul><li>
Excellent written communication skills with the ability to craft impactful copy</li><li>
3+ years of experience in early stage startups, working in marketing, with enterprise customers, or similar</li><li>
Comfort with content performance tracking and basic analytics tools (e.g., GA, Search Console, Ahrefs)</li><li>
Extreme ownership, extreme organization</li><li>
Self-starter who thrives with high autonomy</li><li>
Good taste and basic design skills.</li><li>
Leverage AI tools for copy &amp; design to move 10x faster</li><li>
High sense of urgency and gets things done.</li></ul><h2 class="jobSectionHeader">
Nice to Have:</h2><ul><li>
Prior experience working in a startup or fast-paced environment with shifting priorities</li><li>
Analytical mindset; experience working with data to inform decisions</li><li>
Familiarity with marketing automation tools (e.g., Account Engagement)</li><li>
Comfort with basic design tools (like Figma) for quick content edits</li><li>
Familiarity with SEO best practices and excitement to optimize in a new channel (GEO)</li><li>
Experience with Salesforce</li><li>
Knowledge on lead tracking including multi-touch attribution</li></ul><h2 class="jobSectionHeader">
Why join us?</h2><ul><li>
Opportunity to work at a high-growth AI startup, backed by top investors.</li><li>
Fast Growth - Backed by a16z and YC, on track for double-digit ARR.</li><li>
Ownership &amp; Autonomy - Take full ownership of projects and ship fast.</li><li>
Work With the Best - Join a world-class team of engineers and builders.</li></ul>
Our Operating Principles 
Extreme Ownership
We take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting &mdash; if something needs fixing, we own it and make it better. This means stepping up, even when it&rsquo;s not &ldquo;your job.&rdquo; If a ball is dropped, we pick it up. If a customer is unhappy, we fix it. If a process is broken, we redesign it. We don&rsquo;t wait for someone else to solve it &mdash; we lead with accountability and expect the same from those around us.
Craftsmanship
Putting care and intention into every task, striving for excellence, and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for &ldquo;just fine.&rdquo; We sweat the details because details compound. Whether it&rsquo;s a product feature, an internal doc, or a sales call &mdash; we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious, meticulous, and proud of what we build &mdash; even when nobody&rsquo;s watching.
We are &ldquo;majos&rdquo; 
Be friendly &amp; have fun with your coworkers. Always be genuine &amp; honest, but kind. &ldquo;Majo&rdquo; is our way of saying: be a good human. Be approachable, helpful, and warm. We&rsquo;re building something ambitious, and it&rsquo;s easier (and more fun) when we enjoy the ride together. We give feedback with kindness, challenge each other with respect, and celebrate wins together without ego.
Urgency with Focus 
Create the highest impact in the shortest amount of time. Move fast, but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly, act decisively, and stay aligned. We aim for high leverage: the biggest results from the simplest, smartest actions. We&rsquo;re running a high-speed marathon &mdash; not a sprint with no strategy.
Talent Density and Meritocracy 
Hire only people who can raise the average; &lsquo;exceptional performance is the passing grade.&rsquo; Ability trumps seniority. We believe the best teams are built on talent density &mdash; every hire should raise the bar. We reward contribution, not titles or tenure. We give ownership to those who earn it, and we all hold each other to a high standard. A-players want to work with other A-players &mdash; that&rsquo;s how we win.
First-Principles Thinking 
Strip a problem to physics-level facts, ignore industry dogma, rebuild the solution from scratch. We don&rsquo;t copy-paste solutions. We go back to basics, ask why things are the way they are, and rebuild from the ground up if needed. This mindset pushes us to innovate, challenge stale assumptions, and move faster than incumbents. It&rsquo;s how we build what others think is impossible.
The personal data provided in your application and during the selection process will be processed by Happyrobot, Inc., acting as Data Controller.
By sending us your CV, you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.
In relation to the period of conservation of your personal data, these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.
If you wish to exercise your rights of access, rectification, deletion, portability or opposition in relation to your personal data, you can do so through security@happyrobot.ai subject to the GDPR.
For more information, visit https://www.happyrobot.ai/privacy-policy
By submitting your request, you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.
Compensation Range: $100K - $150K</div>

Patreon

<div>
 Patreon is a media and community platform where over 300,000 creators give their biggest fans access to exclusive work and experiences. We offer creators a variety of ways to engage with their fans and build a lasting business including: paid memberships, free memberships, community chats, live video, and selling to fans directly with one-time purchases.
 
 
 Ultimately our goal is simple: fund the creative class. And we're leaders in that space, with:
 
 
 
 <ul>
 <li>
 $10 billion+ generated by creators since Patreon's inception
 </li>
 <li>
 100 million+ free memberships for fans who may not be ready to pay just yet, and
 </li>
 <li>
 25 million+ paid memberships on Patreon today.
 
 
 
 </li>
 </ul>
 
 This role is based in
 
 New York or San Francisco
 
 and open to those who are able to be in-office 2 days per week on a hybrid work model.
 
 
 
 
 About The Team
 
 
 
 The Product Education team plays a crucial role in ensuring that both creators and internal teams have the necessary knowledge to thrive. In this role, you will develop and maintain clear, engaging documentation across our Help Center and Internal knowledge base, making it easier for creators and members to navigate our platform and for the internal team to provide effective support.
 
 
 This is a highly collaborative team: you&rsquo;ll work closely with Engineering, Product, Product Marketing, and Operations teams to translate complex ideas into easy-to-follow resources. This team directly supports successful product launches, empowers creators through self-serve education, and strengthens our team&rsquo;s ability to deliver consistent, high-quality support.
 
 
 
 About The Role
 
 
 
 
 <ul>
 <li>
 Develop, edit, and maintain high-quality Help Center and internal knowledge base content that empowers creators, members, and internal teams through clear, self-serve resources.
 </li>
 <li>
 Create supporting internal documentation&mdash;such as product spec sheets, troubleshooting guides, SOP libraries, and process guidelines&mdash;that build deep product knowledge and autonomy within the Support team.
 </li>
 <li>
 Collaborate with Engineering, Product, Product Marketing, Support, and Operations teams to translate complex ideas into easy-to-follow resources that support product launches, changes, and deprecations.
 </li>
 <li>
 Audit and assess knowledge resources for accuracy, freshness, and performance, updating content as products evolve or underperform.
 </li>
 <li>
 Draft urgent content for broken or outdated systems and other high-priority needs.
 </li>
 <li>
 Support Patreon&rsquo;s generative AI initiatives by maintaining and improving the Help Center and other chatbots, testing conversation flows, and refining responses using analytics, support volume trends, and training tools.
 </li>
 <li>
 Continuously analyze feedback, metrics, and user behavior to experiment with new content formats, improve processes, and enhance the overall self-serve and internal knowledge experience.
 
 
 
 </li>
 </ul>
 
 About You
 
 
 
 
 <ul>
 <li>
 Excellent written and verbal communication skills, with the ability to write in instructive styles to multiple audiences
 </li>
 <li>
 Ability to support content strategy through analyzing available data and resolving content gaps
 </li>
 <li>
 Detail-oriented with the ability to translate complex concepts into easy-to-understand instructions
 </li>
 <li>
 1+ years of support content, technical writing, or instructional writing experience
 </li>
 <li>
 Ability to collaborate with several different teams and manage multiple projects, dependencies, and timelines at once with minimal supervision
 </li>
 <li>
 Deep prioritization skills, working through several product launches and evolutions at the same time and must be able to prioritize work correctly
 </li>
 <li>
 Applied knowledge of support content strategy principles, and conversation design
 </li>
 <li>
 Editorializing GAI content and fine-tune what's useful for our customers (nice to have)
 
 
 
 </li>
 </ul>
 
 About Patreon
 
 
 
 Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:
 
 
 
 <ul>
 <li>
 Put Creators First | They&rsquo;re the reason we&rsquo;re here. When creators win, we win.
 </li>
 <li>
 Build with Craft | We sign our name to every deliverable, just like the creators we serve.
 </li>
 <li>
 Make it Happen | We don&rsquo;t quit. We learn and deliver.
 </li>
 <li>
 Win Together | We grow as individuals. We win as a team.
 
 
 
 </li>
 </ul>
 We hire talented and passionate people from different backgrounds because workplace diversity and inclusion is critical to our ability to serve creators worldwide. If you&rsquo;re excited about a role but your past experience doesn&rsquo;t match with every bullet point outlined above, we strongly encourage you to apply anyway. If you&rsquo;re a creator at heart, are energized by our mission, and share our company values, we&rsquo;d love to hear from you.
 
 
 
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 The posted salary range is dependent on the location and the level. This range may encompass multiple levels within the role&rsquo;s job family. The final offer will be based on candidate&rsquo;s experience, skills, competencies, and geographic location, aligning with the appropriate job level within Patreon&rsquo;s leveling framework. For remote employees located outside CA and NY, salary may vary based on location and local market conditions.
 
 
 
 
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</div>

Product Education Specialist - Content Writer

talr

Job SummaryWe are seeking an AI Marketing Strategist to lead our AI-driven marketing transformation initiatives. This role will focus on building robust business cases, designing agentic workflows, and mapping out comprehensive people, process, and technology roadmaps. The ideal candidate will be instrumental in delivering ROI, scalable content creation, and establishing best practices for an AI-first marketing organization.Job Responsibilities<ul><li>Lead the development and implementation of AI marketing strategies that drive business growth and enhance customer engagement.</li><li>Build and present business cases for AI initiatives, demonstrating potential ROI and strategic alignment with company goals.</li><li>Design and optimize workflows that integrate AI technologies into existing marketing processes.</li><li>Collaborate with cross-functional teams to map customer journeys and identify opportunities for AI-driven enhancements.</li><li>Conduct data analysis and performance metrics evaluation to inform decision-making and strategy adjustments.</li><li>Develop scalable content creation processes that leverage AI tools and methodologies.</li><li>Establish best practices for AI marketing, ensuring alignment with industry standards and company objectives.</li><li>Manage projects using agile methodologies to ensure timely delivery of marketing initiatives.</li><li>Integrate technology solutions that support AI marketing efforts and enhance overall marketing performance.</li></ul>Required Skills<ul><li>Proven experience in AI marketing strategy and implementation.</li><li>Strong data analysis skills with the ability to interpret complex data sets.</li><li>Knowledge of machine learning applications in marketing.</li><li>Expertise in content creation and digital marketing strategies.</li><li>Experience in business case development and workflow design.</li><li>Proficient in project management and customer journey mapping.</li><li>Ability to conduct ROI analysis and performance metrics evaluation.</li><li>Strong cross-functional collaboration skills.</li><li>Familiarity with technology integration in marketing processes.</li><li>Knowledge of best practices development in marketing.</li><li>Experience with agile methodologies.</li></ul>Ideal Candidate ProfileThe ideal candidate will possess a blend of strategic thinking and hands-on experience in AI marketing. They will be a proactive problem solver with a passion for leveraging technology to enhance marketing effectiveness. Strong communication skills and the ability to collaborate with diverse teams are essential. The candidate should be adaptable, innovative, and committed to driving measurable results in a hybrid work environment. Experience in the financial services industry is a plus.Job Type: ContractPay: $90,000.00 - $120,000.00 per yearWork Location: Remote

AI Marketing Strategist

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Product Education Specialist - Content Writer

AI Marketing Strategist