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design manager, facility engineering

designer

customer experience designer

Ardent Eagle Solutions

<div>Overview:
<div>
The Customer Experience Designer will lead efforts to conceptualize, design, and refine user journeys by integrating human-centered design principles with data-driven insights. This position serves as a strategic partner to stakeholders, ensuring that customer experience initiatives are aligned with program objectives, user needs, and operational feasibility.</div>
Background:
<div>
Ardent Eagle Solutions (AES) is seeking a <b>Customer Experience Designer</b> to support a Department of Commerce (DOC) program. This role is responsible for shaping and optimizing end-to-end user experiences across digital and service delivery platforms.</div>
Responsibilities:
<ul><li>Conceptualize, design, and develop <b>end-to-end customer experience pathways</b> across systems and services</li><li>
Define and document <b>customer journeys</b>, touchpoints, and interaction models</li><li>
Provide leadership and guidance on <b>user experience (UX) best practices</b>, establishing standards for use across development teams</li><li>
Translate user needs and behavioral insights into <b>actionable design strategies and solutions</b></li><li>
Conduct and support <b>customer research activities</b>, including surveys, usability testing, and user studies</li><li>
Analyze qualitative and quantitative data to inform <b>design decisions and experience improvements</b></li><li>
Develop and present <b>data-driven recommendations</b> to stakeholders and program leadership</li><li>
Create design artifacts, including:<ul><li>
Wireframes</li><li>
Storyboards</li><li>
Functional specifications</li><li>
Experience maps and user flows</li></ul></li><li>
Collaborate with cross-functional teams (developers, analysts, program staff) to ensure alignment between design and implementation</li><li>
Evaluate and assess the <b>feasibility and impact</b> of customer experience initiatives</li><li>
Enhance and refine <b>testing methodologies</b>, incorporating innovative techniques to improve user experience outcomes</li><li>
Serve as a <b>champion for user-centered design</b>, advocating for best practices throughout the development lifecycle</li></ul>
Qualifications:
<ul><li>Approximately <b>6 years of experience</b> in customer experience (CX), user experience (UX), service design, or a related field</li><li>
Demonstrated experience designing and implementing <b>user-centered design solutions</b></li><li>
Strong understanding of <b>human-centered design principles</b>, usability, and accessibility standards</li><li>
Experience conducting <b>user research and translating findings into design improvements</b></li><li>
Ability to synthesize complex data into <b>clear, actionable insights and recommendations</b></li><li>
Proficiency in developing design documentation and artifacts to guide implementation</li><li>
Strong collaboration and communication skills, with the ability to influence cross-functional teams</li></ul>
Education:
<div><b>
Bachelor&rsquo;s Degree (BA/BS)</b> in Design, Human-Computer Interaction, Psychology, Communications, or a related field</div><ul><li><i>
Equivalent combination of education and relevant experience may be considered in lieu of a degree</i></li></ul>
Certification(s):
<ul><li>Certified Usability Analyst (CUA)</li><li>
Human-Centered Design (HCD) or UX certifications</li><li>
Agile or Scrum-related certifications (e.g., Certified ScrumMaster - CSM)</li></ul><h2 class="jobSectionHeader"><b>
Work Location &amp; Schedule</b></h2><ul><li><b>
Location:</b> 100% Remote</li><li><b>
Schedule:</b> Monday through Friday, standard business hours</li></ul>
Benefits and EEO:
<div><b>
At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families:</b></div><ul><li>
Medical/Dental/Vision Coverage</li><li>
Matching 401(k) Plan</li><li>
Continuing Education Assistance</li><li>
Paid Time Off</li></ul><div><i>
This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. </i><i>Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.</i></div><div></div><div><b><br>
Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.</b></div></div>

Customer Experience Designer

OTJ Architects

<div><div><b>Designer</b></div>
<div>Washington, DC (Hybrid)</div>
<div></div><div><b>Job Description:
</b></div><div>We are seeking a Designer to assist in the delivery of high‑impact projects and ensuring design integrity across systems and solutions.<br>
<br>
<b>Responsibilities:</b></div>
<ul><li>Demonstrates superior attention to detail, organizational skills, and effectively manages time to execute upon assigned tasks within set deadlines.</li>
<li>Communicates clearly with managing team members.</li>
<li>Actively assists team members across multiple projects and phases (3+ projects at any given time).</li>
<li>Demonstrates technical intelligence in practicing area of architecture and/or interior design.</li>
<li>Demonstrates clear understanding of all project phases and sequencing.</li>
<li>Contributes to development of project schedules.</li>
<li>Demonstrates proficiency in assembly of Construction Documents.</li>
<li>Assists in development of site surveys and related documentation.</li>
<li>May assist Senior Designers with selection of finishes and fixtures.</li>
<li>Develops preliminary space plans under supervision.</li>
<li>Effectively researches/problem solves to coordinate development of code compliant designs.</li>
<li>Available to attend in person meetings and presentations.</li>
</ul><div><b>Qualifications:</b></div>
<ul><li>2-4 years of experience</li>
<li>Bachelor&rsquo;s or Master&rsquo;s degree of architecture or interior design</li>
<li>Intermediate level Revit proficiency</li>
<li>Intermediate level rendering software proficiency (Enscape, Lumion, or other)</li>
<li>Intermediate level Adobe Creative Suite proficiency</li>
<li>Intermediate proficiency in Office 365 products (Outlook, Word, Excel, Teams, etc.)</li>
<li>Knowledge of furnishings and finishes a plus</li>
<li>Working knowledge of building codes</li>
</ul><div><b>About OTJ:</b></div>
<div>OTJ is a premier architecture and design firm with offices in Washington, D.C., New York City, Miami, San Francisco, Boston, Dallas, and Chicago. For 35+ years we have experienced an unparalleled and uninterrupted growth trajectory fueled by the design of award-winning projects for leading organizations across North America. We pride ourselves on our diverse and inclusive team as we continue our dynamic growth. We are now poised to further expand our reach and believe your skills and experience will be an asset to the ongoing success of our team. We are confident that OTJ will offer you the opportunity to do your best, most creative work in a dynamic atmosphere that welcomes fresh ideas.<br>
<br>
<b>Application:</b></div>
<div>Qualified candidates should send resume and relevant work samples to HR@otj.com. Email must include number of years with workplace experience, level of Revit skill, and if authorized to work in the US without sponsorship (Bonafide qual for openings).</div>
<div></div><div><div><b>Equal Employment Opportunity Statement:</b></div>
<div>OTJ is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or any other protected characteristic under federal, state, or local law.</div></div></div>

Designer

DL Interiors

<p><b>ABOUT THE STUDIO</b></p><p>DL Interior Studio is a full-service residential interior design firm based in Washington, DC, serving clients throughout the DC/MD/VA area. We are a boutique, detail-driven studio known for elevated design and a highly personalized client experience. We are growing and looking for a dependable, design-minded assistant to support our principal designer on a contracted, project-based basis.</p><p><b>ROLE OVERVIEW</b></p><p>This is a contract, project-based position. Hours vary by project phase and season. You will work directly alongside our Creative Director to support active residential design projects from site visits and installations to sourcing and administrative tasks. The ideal candidate is professional, proactive, and passionate about interior design.</p><p><b>RESPONSIBILITIES</b></p><ul><li>Assist with on-site visits, client walkthroughs, and installations</li><li>Transport, receive, and organize furniture, decor, and materials</li><li>Support procurement processes, vendor pickups, and deliveries</li><li>Assist with space styling, product sourcing research, and mood board preparation</li><li>Provide administrative support via Client Portal, scheduling, and client communications</li><li>Maintain a high level of professionalism and confidentiality with all clients</li></ul><p><b>REQUIREMENTS</b></p><ul><li>Must be local to the DC / MD / VA area</li><li>Reliable personal vehicle and valid driver&rsquo;s license required</li><li>Ability to lift and carry up to 50 lbs</li><li>Strong organizational skills and attention to detail</li><li>Professional demeanor and comfort working in clients&rsquo; homes</li><li>Bachelor's degree in Interior Design, Architecture, or a related field</li><li>Minimum 1 year of hands-on interior design experience</li></ul><p><b>PREFERRED QUALIFICATIONS</b></p><ul><li>Background or education in interior design, architecture, or a related field</li><li>Experience with Mydoma, Canva, or similar project management tools</li><li>Familiarity with residential design processes and trade vendors</li><li>Strong aesthetic sensibility and eye for design detail</li></ul><p>Pay: $18.75 - $25.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: Hybrid remote in Washington, DC 20036</p>

Contract Design Assistant

Guidehouse

<div><p>Job Family:</p>
SAAS/PAAS/Cloud Consulting<p><br>
Travel Required:</p>
None<p><br>
Clearance Required:</p>
Ability to Obtain Secret<p>
What You Will Do:</p><p>
Role will work closely under the direction of the SharePoint Designer/Developer, assisting with site development, page builds, workflows, and configuration tasks while growing technical and professional skills within the Microsoft 365 ecosystem.</p><div><ul><li><p>
Support the Intranet Redesign</p><ul><li><p>
Assist in creating, configuring, and updating SharePoint Online sites, pages, and components using modern SharePoint features and templates.</p></li><li><p>
Implement page layouts, web parts, lists, libraries, and branding elements based on designs provided by the lead developer.</p></li><li><p>
Help migrate existing content into new structures with attention to accuracy, accessibility, and consistency.</p></li></ul></li><li><p>
Development &amp; Configuration</p><ul><li><p>
Build and update simple forms, workflows, and automations using Power Automate and Power Apps.</p></li><li><p>
Apply styling, scripting, or SPFx components as directed (depending on skill level).</p></li><li><p>
Troubleshoot site issues, permissions challenges, broken links, search results, and other day-to-day SharePoint functionality problems.</p></li></ul></li><li><p>
Quality &amp; Documentation</p><ul><li><p>
Follow development standards, branching practices, and QA processes established by the SharePoint Designer/Developer.</p></li><li><p>
Maintain documentation, including site build notes, workflow diagrams, configuration guides, and test plans.</p></li><li><p>
Assist with version control in Azure DevOps or GitHub.</p></li></ul></li><li><p>
Stakeholder Support</p><ul><li><p>
Work with business users to answer questions, gather requirements, and perform basic demonstrations or training.</p></li><li><p>
Provide ongoing support to site owners as governance and content management processes are established.</p></li></ul></li></ul></div><p><br>
What You Will Need:</p><div><ul><li><p>
Minimum of 1-3 years of professional experience with SharePoint Online or MS 365 Environments.</p></li><li><p>
Selected Candidate must be able to work in a hybrid environment and, based on client needs, may be required to work onsite up to five days per week.</p></li><li><p>
Must be able to OBTAIN and MAINTAIN a Federal or DoD &quot;SECRET&quot; security clearance; candidates must obtain approved adjudication of clearance prior to onboarding with Guidehouse. Candidates with an ACTIVE &quot;SECRET&quot; or higher-level clearance are preferred.</p></li><li><p>
US Citizenship is contractually required.</p></li><li><p>
Basic understanding of:</p><ul><li><p>
Modern SharePoint sites, lists, libraries, pages, and web parts.</p></li><li><p>
Permissions, navigation, and metadata concepts.</p></li><li><p>
Power Automate for simple workflows.</p></li><li><p>
Strong desire to learn and grow in SharePoint development, UX, and Microsoft 365 capabilities.</p><p>
Ability to follow structured direction, meet deadlines, and work in a team-based environment.</p><p>
Strong communication and documentation skills. Problem-solving mindset and attention to detail</p></li></ul></li></ul></div><div><p>
What Would Be Nice To Have:</p><ul><li><p>
Interest in UI/UX design, wireframing, or prototyping.</p></li><li><p>
Exposure to governance, content strategy, or intranet best practices.</p></li><li><p>
Experience working with communications.</p></li></ul></div>
The annual salary range for this position is $74,000.00-$124,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.<p><br>
What We Offer:</p><p>
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.</p><p>
Benefits include:</p><ul><li><p>
Medical, Rx, Dental &amp; Vision Insurance</p></li><li><p>
Personal and Family Sick Time &amp; Company Paid Holidays</p></li><li><p>
Position may be eligible for a discretionary variable incentive bonus</p></li><li><p>
Parental Leave and Adoption Assistance</p></li><li><p>
401(k) Retirement Plan</p></li><li><p>
Basic Life &amp; Supplemental Life</p></li><li><p>
Health Savings Account, Dental/Vision &amp; Dependent Care Flexible Spending Accounts</p></li><li><p>
Short-Term &amp; Long-Term Disability</p></li><li><p>
Student Loan PayDown</p></li><li><p>
Tuition Reimbursement, Personal Development &amp; Learning Opportunities</p></li><li><p>
Skills Development &amp; Certifications</p></li><li><p>
Employee Referral Program</p></li><li><p>
Corporate Sponsored Events &amp; Community Outreach</p></li><li><p>
Emergency Back-Up Childcare Program</p></li><li><p>
Mobility Stipend</p></li></ul><p>
About Guidehouse</p><p>
Guidehouse is an Equal Opportunity Employer&ndash;Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation.</p><p>
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.</p><p>
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.</p><p>
All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process.</p><p>
If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse&rsquo;s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant&rsquo;s dealings with unauthorized third parties.</p><p>
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.</p></div>

SharePoint Developer

Poltrona Frau Group

<div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div>Sedi</div>
<div><div>US - USA/Washington</div>
</div></div><br>
</div></div></div></div><br>
</div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div><div><div><div><div><div><div>Poltrona Frau is seeking a refined, design-led professional to join our Washington DC showroom in a hybrid role that blends <b>Inside Sales, and Interior Architecture/Design</b>. This position is ideal for someone who pairs commercial acumen with a strong aesthetic sensibility&mdash;able to guide clients from inspiration to specification, while cultivating long-term relationships within the A+D community.<br>
As an <b>Interior Architect/Designer</b>, you will work with colleagues and private clients and dealers across luxury residential and select commercial projects, translating lifestyle and brand narratives into thoughtful, impeccably detailed interiors. As a business driver, you will grow opportunities, build a robust pipeline, and act as a local brand ambassador for Poltrona Frau. When needed, this role will also provide on-floor coverage to support the showroom team and ensure an exceptional client experience.<br>
This role reports directly to the Showroom Manager.<br>
<br>
<b>Main Activities
</b><br>
<b>Design Leadership &amp; Project Development</b>
<ul><li>Lead design conversations from concept to specification, shaping complete solutions that reflect Poltrona Frau&rsquo;s heritage, craftsmanship, and modern sophistication</li>
<li>Develop project narratives and presentations (concepts, space planning, furniture plans, finish/material palettes, and product specifications) for residential and commercial spaces</li>
<li>Serve as a trusted design partner to private clients and dealer partners, supporting full-scope projects and multi-room environments</li>
<li>Collaborate with external stakeholders&mdash;architects, interior designers, developers, and project teams&mdash;to ensure design intent, technical alignment, and project continuity</li>
<li>Curate cohesive proposals that balance aesthetics, performance, timelines, and investment&mdash;bringing clarity and confidence to client decisions</li>
</ul><b>Sales &amp; Client Experience</b>
<ul><li>Deliver a high-touch showroom experience aligned with luxury standards&mdash;welcoming clients, and guiding choices with discretion and expertise</li>
<li>Executing sales efforts provide excellent client services &amp; sales results as per showroom target</li>
<li>Build and expand relationships within the A+D community; generate new opportunities while nurturing existing accounts and repeat business</li>
<li>Manage a project pipeline with discipline and elegance&mdash;quotes, revisions, follow-ups, and documentation&mdash;ensuring responsiveness and an exceptional client journey</li>
<li>Represent Poltrona Frau locally as a brand ambassador at showroom appointments, presentations, and targeted events</li>
<li>Provide showroom floor coverage as needed, supporting walk-in clients, peak periods, appointments, and overall team continuity</li>
</ul>
<br>
<b>Experience and Education
</b><ul><li>Bachelor&rsquo;s degree in Interior Design, Interior Architecture, Architecture, or Industrial Design</li>
<li>5+ years of experience in high-end furniture, luxury interiors, or A+D-facing sales environments, with demonstrated project involvement</li>
<li>A strong portfolio showing space planning, concept development, material sensibility, and the ability to translate design into executable specifications</li>
</ul>
<br>
<b>Technical and Soft skills</b>
<ul><li>Confidence presenting to discerning clients and design professionals, with a consultative, relationship-first approach</li>
<li>Highly organized, detail-oriented, and comfortable managing multiple projects with precision and grace</li>
<li>Strong digital fluency (Microsoft Office required; familiarity with design tools such as AutoCAD, SketchUp, Revit, Adobe, etc)</li>
<li>Well-connected within the Washington A+D community</li>
</ul>
<br>
<b>Workplace</b>: Washington DC<br>
<br>
<br>
<b>Compensation &amp; Benefits</b><br>
Base salary: $65,000&ndash;$85,000 + commissions<br>
Benefits: 401(k) match, health insurance, paid time off and paid holidays<br>
</div></div></div></div></div></div></div></div></div></div></div></div><div></div>
<div><div><div><div><div><div><div><div><div><div><div><div><div><div>Funzioni aziendali</div>
<div><div>RETAIL</div>
</div></div><br>
<div><div>Sedi</div>
<div><div>US - USA/Washington</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>

Poltrona Frau Inside Sales & Interior Architect

JetBlue

<p></p><div><div><b>Position Title: Airport Operations Crew</b></div><div><b><br>
</b></div><div><b>Position Summary:
</b></div><div>The Airport Operations Crew provides award-winning customer service to Customers in the airport. The Crewmember checks in and verifies Customers&rsquo; personal identification; tags, lifts, and handles Customer luggage; books, sells, and verifies flight reservations; meets and assists with flight arrivals and departures; helps prepare aircraft cabin for departure; coordinates Customer boarding and deplaning; assists Customers with special needs; and complies with any ad-hoc requests as needed. Individuals must excel at serving Customers and be comfortable speaking on a public address system, using computers and airport equipment.</div><div></div><div><b><br>
Essential Functions:</b>
</div><ul><li>Verify Customers&rsquo; personal identification
</li><li>Tag, lift, and handle Customer luggage</li><li>
Announce flight arrivals, departures, and pre-boarding information via the public address system</li><li>
Communicate with our Customers to keep them constantly informed</li><li>
Offer ancillary products to our customers such as &ldquo;even more speed&rdquo; and &ldquo;even more space&rdquo;</li><li>
Coordinate various duties with coworkers and other departments to ensure proper handling of Customers
</li><li>Help prepare aircraft cabin for Customer boarding and departure, which includes cleaning of seats, seat-pockets, and floor</li><li>
Operation of airport equipment, e.g. customer enplaning/deplaning equipment such a Jet bridge, Turbo way, airstairs, etc.</li><li>
Assist Customers with special needs, e.g. Customers who need assistance in boarding
</li><li>Crewmembers will be required to perform and/or rotate through all Airport Operations related functions (gate, ticket counter, etc.)</li><li>
Other duties as assigned</li></ul><div><b><br>
</b></div><div><b>Minimum Experience and Qualifications</b></div><ul><li>
High School Diploma or General Education Development (GED) Diploma</li><li>
At least eighteen (18) years old</li><li>
One (1) year of customer service or sales experience
</li><li>Strong interpersonal and listening skills
</li><li>Complete fluency in written and spoken English</li><li>
Successfully complete a customer service assessment</li><li>
Must be able to adhere to JetBlue Uniform Policy Manual Standards</li><li>
Able to travel and/or work variable hours, flexible shifts, including holidays and weekends</li><li>
Experience using a mouse, computer, keyboard and basic word processing, email and office applications</li><li>
Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements</li><li>
Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge</li><li>
Experience performing under pressure and within fixed time constraints</li><li>
Depending upon location, may need to possess and maintain a valid Driver License and a driving record that meets JetBlue Airways&rsquo; insurance standards</li><li>
Depending on location, may need to acquire and maintain a United States Customs Clearance</li><li>
Available for occasional overnight travel (10%)</li><li>
Legally eligible to work in the country in which the position is located</li><li>
Authorization to work in the US is required, this position is not eligible for visa sponsorship</li><li>
Must pass a ten (10) year background check and pre-employment drug test</li></ul><div></div><div><b><br>
Preferred Experience and Qualifications</b></div><ul><li>
Two (2) years of customer service, volunteer experience or sales experience
</li><li>Knowledge of customer service principles and practices strongly
</li><li>Experience working with various forms of payment (cash, credit cards, travelers checks, etc.)</li><li>
Previous airline experience
</li><li>Bilingual skills</li></ul><div></div><div><b><br>
Crewmember Expectations:
</b></div><ul><li>Regular attendance and punctuality
</li><li>Ability to work flexible hours including holidays/ weekends/ and overnight shifts</li><li>
Able to make occasional trips to other locations for training or temporary assignment</li><li>
Able to maintain a professional appearance</li><li>
When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft</li><li>
Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun</li><li>
Promote JetBlue&rsquo;s #1 value of safety as a Safety Ambassador, supporting JetBlue&rsquo;s Safety Management System (SMS) components, Safety Policy and behavioral standards</li><li>
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue&rsquo;s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
</li><li>Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controls
</li><li>Upholding JetBlue&rsquo;s safety performance metric goals and understanding how they relate to their duties and responsibilities
</li><li>The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position</li></ul><div></div><div><b><br>
Equipment:</b></div><ul><li>
Computer and other office equipment</li><li>
Public Address System</li><li>
Jet bridge and/or air stairs (Customer enplaning/deplaning equipment)</li><li>
Handheld radios</li><li>
Free-standing computer kiosks used to identify and process Customer reservations</li><li>
Light Emitting Diode (LED) screens and signs</li></ul><div></div><div><b><br>
Work Environment:</b></div><ul><li>
Airport environment</li><li>
Subject to weather and elevated noise levels within airports</li><li>
Ability to stand for an extended period of time</li><li>
Mandatory over-time may be required to cover irregular operations which occasionally cause extended work days</li></ul><div></div><div><b><br>
Physical Effort:
</b></div><ul><li>Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools.</li></ul><div></div><div><b><br>
Compensation:</b></div><ul><li>
The base pay range for this position is starting at $18.32 per hour. Base pay is one component of JetBlue&rsquo;s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.</li></ul></div>

Airport Operations Crew

Robert Half

<div>
 We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. In this long-term contract role, you will play a vital part in providing exceptional support to individuals navigating the housing waitlist process. Your ability to handle various administrative tasks and maintain accurate records will ensure a seamless experience for our customers.
 <br/>
 <br/>
 Responsibilities:
 <br/>
 &bull; Assist customers with inquiries about the housing waitlist and guide them through the application process.
 <br/>
 &bull; Collect physical documents from customers and ensure proper handling and organization.
 <br/>
 &bull; Update and maintain accurate records in the company database to ensure data integrity.
 <br/>
 &bull; Scan, file, and manage documentation to support efficient administrative operations.
 <br/>
 &bull; Respond to inbound calls and resolve customer concerns with attention to detail and in a timely manner.
 <br/>
 &bull; Make outbound calls when necessary to follow up on customer requests or gather additional information.
 <br/>
 &bull; Perform clerical duties such as data entry and record management to support the team.
 <br/>
 &bull; Ensure compliance with company policies and procedures during customer interactions.
 <br/>
 &bull; Provide excellent customer service by addressing questions and offering clear solutions.
 <br/>
 &bull; Proven experience in customer service, preferably in a call center or similar environment.
 <br/>
 &bull; Strong communication skills, both verbal and written, with the ability to build rapport with customers.
 <br/>
 &bull; Proficiency in handling inbound and outbound calls efficiently.
 <br/>
 &bull; Familiarity with order entry and database management systems.
 <br/>
 &bull; Ability to work in a fast-paced environment while maintaining attention to detail.
 <br/>
 &bull; Skilled in managing physical documentation, including scanning and filing.
 <br/>
 &bull; Strong organizational skills and the ability to multitask effectively.
 <br/>
 &bull; Commitment to providing a positive customer experience and resolving issues promptly.
 <br/>
 TalentMatch
 <sup>
  &reg;
 </sup>
 <br/>
 <br/>
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  Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
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  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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  &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
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Customer Service Representative

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