customer service representative Jobs in New York

customer service representative

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call center representative Jobs in New York

call center representative

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customer service cashier

Northplushealthsystem

<h3>About the role</h3>We are seeking a dedicated Customer Service Representative to join our team in New York. In this full-time position, you will play a crucial role in ensuring customer satisfaction by providing exceptional service and support. This role is ideal for individuals looking to start their careers in customer service and gain valuable experience in a dynamic environment.<h3>Key responsibilities</h3><ul><li>Respond promptly to customer inquiries via phone, email, and chat, ensuring clear and effective communication at all times.</li><li>Assist customers with product-related questions, resolving issues, and providing information about services and promotions.</li><li>Maintain accurate records of customer interactions and transactions in the company’s database systems for effective follow-up.</li><li>Identify and escalate complex issues to appropriate departments, ensuring swift resolution and maintaining customer satisfaction.</li><li>Collaborate with team members to enhance the customer experience and improve service processes based on feedback and observations.</li><li>Participate in ongoing training and development sessions to continuously improve product knowledge and customer service skills.</li></ul><h3>Requirements</h3><ul><li>Strong verbal and written communication skills, with a customer-oriented attitude.</li><li>Ability to handle inquiries and complaints in a calm and professional manner.</li><li>Proficient in using computers and customer management software; familiarity with CRM tools is a plus.</li><li>A positive attitude and a willingness to learn and adapt in a fast-paced work environment.</li><li>Strong problem-solving skills with the ability to think critically and make decisions quickly.</li><li>Reliable and punctual, with a commitment to delivering quality service consistently.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in customer service or a related field is beneficial but not required.</li><li>Bilingual abilities are a plus and can enhance communication with diverse clientele.</li><li>Familiarity with retail or online sales environments can be advantageous.</li><li>Participation in customer service training programs or certifications would be a definite asset.</li><li>A general interest in the industry and a passion for helping customers would enrich your role.</li></ul><h3>Why join us</h3>By joining our team, you will become part of an energetic and supportive work culture that values personal growth and professional development. You will have the opportunity to engage with a diverse range of customers and contribute to their satisfaction and loyalty. As a Customer Service Representative, you will gain essential skills that will serve as a foundation for your career, along with opportunities for advancement within our organization. We are committed to creating an inclusive environment where all team members can thrive and make a meaningful impact.

Entry LEVEL CUSTOMER SERVICE

Identiv Inc

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, process orders, answer questions and provide accurate information across multiple channels.  Provide clear and accurate information about products or servicesTroubleshoot problems and offer appropriate resolutionsIn your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.Maintain records of customer interactions, including sales, comments, and complaints   [1+] years of Customer Service Representative experienceHigh school diplomaProficient with computers and CRM softwareExcellent communication skillsSuperb customer service, time-management, and multitasking skills

Customer Service Representative

Silearth

Job Overview Silearth is a unique organisation dedicated to capturing and sharing the stunning beauty of natural landscapes, with a special focus on iconic locations like Joshua Tree, California. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in New York, NY, United States. This is a Full-time position and a fantastic opportunity for an individual who is passionate about providing exceptional customer support. As the first point of contact for our customers, you will play a crucial role in representing our brand, answering enquiries, and ensuring a positive customer experience from start to finish. The successful candidate will be a clear communicator, a natural problem-solver, and an integral part of our growing team. Salary: $18.52 - $45.00 per hour Responsibilities * Professionally handle all inbound customer enquiries via email, phone, and social media channels in a timely and efficient manner. * Provide accurate and detailed information regarding our products, such as photographic prints, and services. * Resolve customer issues and complaints with empathy and professionalism, aiming for first-contact resolution. * Process customer orders, returns, and exchanges accurately. * Maintain and update customer records in our internal database, ensuring a high level of data integrity. * Gather and document customer feedback to help our team improve our products and services. * Collaborate with other team members to ensure a seamless and consistently excellent customer journey. Qualifications * Proven experience in a customer service, customer support, or a similar client-facing role. * Exceptional written and verbal communication skills with a professional and friendly telephone manner. * Strong interpersonal skills and a genuine passion for helping others. * Excellent problem-solving abilities and the capacity to remain calm under pressure. * Proficiency in using common customer service software and CRM systems. * Strong organisational and time-management skills with the ability to prioritise tasks effectively. * A high level of attention to detail and accuracy in all work. * A personal interest in photography, travel, or nature is highly desirable. Benefits * A competitive hourly wage and benefits package. * Opportunities for professional development and career growth. * A supportive, creative, and friendly team environment. * Generous paid time off and holiday entitlement. * Employee discounts on Silearth products.

Customer service representatives

Notchwood Landscape

Job Overview Notchwood Landscape, a leading provider of specialised landscape design, installation, and maintenance services, is seeking a dedicated and professional Online Chat Representative to join our team. This is a full-time, fully remote position. The successful candidate will be the first point of contact for our residential and commercial clients, embodying our commitment to quality and exceptional customer satisfaction. This role offers a competitive hourly rate of $22 - $26 USD. Responsibilities * Engage with prospective and existing clients via online chat to answer inquiries promptly and professionally. * Provide detailed information regarding our full range of landscaping services, including design, installation, and maintenance programmes. * Assist clients with scheduling consultations, service appointments, and follow-ups. * Identify and assess customer needs to achieve satisfaction and generate potential sales leads. * Resolve client issues and complaints with empathy and efficiency, escalating complex cases to the relevant department when necessary. * Accurately record and maintain client interaction details in our company database. * Develop and maintain a comprehensive knowledge of the company’s services and processes. Qualifications * Demonstrable experience in a customer service, online support, or similar client-facing role. * Exceptional written communication and interpersonal skills, with impeccable grammar and attention to detail. * Strong typing proficiency and the ability to manage multiple chat conversations simultaneously. * A high degree of professionalism and a patient, customer-oriented approach. * The ability to work independently and effectively in a remote environment. * Excellent problem-solving abilities and a proactive mindset. * An interest in or prior experience within the landscaping or horticulture industry would be advantageous. Benefits * Work from the comfort of your own home with a fully remote position. * Receive a competitive hourly wage. * Opportunity to be part of a reputable company dedicated to creating beautiful outdoor spaces.

Online Chat Representative (Remote)

Cardata

We are currently seeking friendly, dependable, and motivated individuals to join our team as Remote Customer Service Representatives. This is a fully remote position, giving you the flexibility to work from home from almost anywhere in the United States with a reliable internet connection.Whether you're starting your career or looking for a new opportunity, this role is a great fit. No prior experience is required—we provide comprehensive paid training to ensure you have the knowledge and confidence to succeed. If you enjoy helping others, staying organized, and working in a supportive team environment, we'd love to hear from you.<h2>Key Responsibilities</h2>Respond to customer emails and online inquiries in a professional and timely manner.Update customer information and maintain accurate digital records.Assist customers with basic account-related questions using company resources.Complete assigned tasks with accuracy while meeting deadlines.Collaborate with team members to deliver outstanding customer support.<h2>Qualifications</h2>High school diploma or equivalent.Basic computer and internet skills.Strong written communication and organizational skills.Excellent attention to detail and a positive, professional attitude.Ability to work independently and manage time effectively.<h2>What We Offer</h2>100% remote position with the flexibility to work from home.Paid training and ongoing support from experienced team members.Flexible scheduling to support work-life balance.Competitive hourly pay.Opportunities for career advancement and professional development.A welcoming, inclusive, and team-oriented work environment.

Remote Customer Service Representatives

steinberger construction inc

Job Overview Steinberger Construction Inc. is seeking a dedicated and professional Customer Experience Associate to join our team in New York, New York. This is a full-time position ideal for an individual who is passionate about delivering exceptional client service within the dynamic construction industry. The successful candidate will be the primary point of contact for our clients, ensuring a smooth, transparent, and positive experience throughout the entire project lifecycle. You will play a crucial role in maintaining our reputation for quality and client satisfaction. Responsibilities  <ul><li>Serve as the main point of contact for all client enquiries, providing timely and professional responses.</li><li>Proactively communicate project updates, milestones, and any potential delays to clients.</li><li>Manage client expectations effectively and work to resolve any issues or concerns in a prompt and efficient manner.</li><li>Liaise between clients and internal teams, including project managers and contractors, to ensure client requirements are clearly understood and met.</li><li>Gather, analyse, and report on client feedback to identify trends and contribute to our continuous service improvement initiatives.</li><li>Maintain accurate and detailed records of all client interactions and correspondence.</li><li>Assist in the preparation of client-facing documentation, presentations, and reports.</li><li>Organise and coordinate client meetings, site visits, and project handover procedures.</li></ul>Qualifications  <ul><li>Proven experience in a customer service, client relations, or account management role.</li><li>Exceptional verbal and written communication skills, with a keen eye for detail.</li><li>Strong interpersonal skills with the ability to build and maintain lasting client relationships.</li><li>Excellent organisational and problem-solving capabilities, with an aptitude for managing multiple priorities simultaneously.</li><li>A professional, patient, and empathetic approach to client management.</li><li>Proficiency in the Microsoft Office Suite is essential.</li><li>Experience within the construction, engineering, or real estate sectors is highly desirable but not essential.</li><li>Familiarity with CRM software would be considered an advantage.</li></ul> Benefits  <ul><li>A competitive daily salary ranging from $250 to $500 USD, commensurate with experience.</li><li>Opportunities for professional growth and career development within a reputable company.</li><li>A collaborative and supportive work environment.</li><li>The chance to be a key part of exciting and impactful construction projects.</li></ul>

Customer Experience Associate

SERVAL

<div><h1 class="jobSectionHeader">Who We Are</h1>
Serval is an AI-native automation platform transforming how enterprises operate. We build intelligent agents that understand real-world workflows and execute them end-to-end &mdash; replacing manual processes and rigid legacy systems with adaptive, learning software. Founded in early 2024, Serval is already trusted by companies like Fox, Notion, Perplexity, Vercel, and Brex to automate high-volume, high-friction operational work across their organizations. 
 
At the core of Serval is an agentic AI platform that turns natural language into production-grade workflows. Our agents don&rsquo;t just respond to requests &mdash; they reason, take action across systems, and continuously improve with usage. What began with operational use cases has quickly evolved into a horizontal AI automation layer used across IT, HR, Finance, Security, Legal, and Engineering. 
 
Our mission is to eliminate repetitive, manual work across the enterprise and give teams leverage through intelligent automation. Long term, we&rsquo;re building the universal AI operations layer &mdash; a system of agents that sits across business functions and runs the workflows that keep modern companies moving. 
 
We&rsquo;re backed by leading investors including Sequoia Capital, Redpoint Ventures, Meritech, First Round, General Catalyst, Elad Gil, and others.
<h1 class="jobSectionHeader">About the team</h1>
The Agent Deployment team is a customer-facing technical team, central to how Serval turns product capability into real business outcomes. The org is a family of roles: Deployment Strategists are the primary technical relationship and AI advisor for each customer, partnering with Deployed Software Engineers to build enterprise-grade features and products. Deployment Success Managers own each customer's long-term success, building the systems and motions that scale adoption, expansion, and renewal well past go-live.<h1 class="jobSectionHeader"> 
Role Overview</h1>
As a Deployment Strategist on Serval's Agent Deployment team, you&rsquo;ll be the primary technical relationship for Serval&rsquo;s customers: guiding their deployments, advising their AI strategy, and owning their outcomes. You&rsquo;ll work deeply within Serval&rsquo;s existing product surface area: building novel workflows, configuring integrations, and shipping bug fixes and product changes yourself.
This role is for someone who thrives on execution velocity, moving quickly across multiple engagements at once. You&rsquo;re at home in ambiguity and bring a strong blend of technical depth, product sense, and customer obsession. And because you sit closest to how customers actually use Serval, you'll directly shape our product roadmap: the workflows and features you build in the field make their way into the core product.<h1 class="jobSectionHeader">
What You&rsquo;ll Do</h1><ul><li>
Own customer engagements from pilot through production launch: design and deliver deployments that fit each customer's workflows and scale adoption of Serval.</li><li>
Build AI agents: design and build AI agents on Serval's platform that drive real value for customers.</li><li>
Advise AI strategy: embed with customers to guide and shape how they adopt and scale AI.</li><li>
Lead migrations: design and execute migration plans that minimize disruption and ensure seamless adoption of Serval's platform.</li><li>
Partner cross-functionally: work with Engineering, Sales, and Marketing to turn field learnings into repeatable processes and a sharper go-to-market.</li></ul><h1 class="jobSectionHeader">
What You&rsquo;ll Need</h1><ul><li>
Degree in Computer Science or a related field, or equivalent hands-on experience.</li><li>
5+ years in a relevant role (product, engineering, consulting, founder).</li><li>
Strong communication and relationship management skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.</li><li>
Hands-on technical ability: reading and troubleshooting production code in customer-facing environments, analyzing code paths, database state, and API requests/responses with infra and browser dev tools.</li><li>
Working knowledge of APIs and REST, IAM, and SQL for data analysis.<div> 
</div></li></ul><h1 class="jobSectionHeader">
Nice to Have</h1><ul><li>
Experience in an early-stage startup environment.</li><li>
Experience writing production code.</li><li>
Background working with enterprise customers or complex technical sales cycles.</li><li>
Familiarity with IT, security, service management, or workflow automation.</li></ul><h2 class="jobSectionHeader">
What We Offer</h2><ul><li>
Impact: Be a key player in shaping the success of our product and company.</li><li>
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.</li><li>
Culture: Join a culture that values innovation, ownership, accountability, and fun.</li></ul>
Compensation Range: $150K - $280K</div>

Deployment Strategist

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