customer service manager, airport customer operations

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customer service manager, airport customer operations Jobs in New York

customer service representative Jobs in New York

customer service representative

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customer service manager

American Airlines

<div><div><div><h2 class="jobSectionHeader">Intro</h2></div><div>
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!</div></div><div><div><h2 class="jobSectionHeader">
Why you'll love this job</h2></div><div><ul><li>
American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.</li><li>
CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.</li><li>
Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.</li><li>
CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.</li><li>
This job is a member of the Airports Team within the Customer Experience Division</li><li>
The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you'll do</h2></div><div>
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.<ul><li>
Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being</li><li>
Be a safety advocate: Look for safety concerns and address them as needed</li><li>
Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors</li><li>
Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity</li><li>
Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner</li><li>
Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements</li><li>
Promote effective communication among departments to engage our team to work together to achieve common goals.</li><li>
Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure</li><li>
Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)</li><li>
Manage escalated service issues and be visible to your team members when problems arise</li><li>
Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.</li><li>
Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders</li></ul></div></div><div><div><h2 class="jobSectionHeader">
All you'll need for success</h2></div><div>
Minimum Qualifications- Education &amp; Prior Job Experience<ul><li>
High School diploma or GED Equivalency</li></ul>
Preferred Qualifications- Education &amp; Prior Job Experience<ul><li>
Previous airport customer service experience</li><li>
2 years experience leading others</li><li>
Knowledge of company policies and procedures and functional automation applications</li></ul>
Skills, Licenses &amp; Certifications<ul><li>
Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment</li><li>
Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate</li><li>
Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems</li><li>
Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action</li><li>
Strong decision-making skills</li><li>
Ability to work independently as well as collaboratively</li><li>
Ability to work under demanding operational conditions</li><li>
Ability to prioritize and execute with a sense of urgency and preciseness</li><li>
Ability to use sound business judgment to resolve issues with internal and external customers</li><li>
Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation</li><li>
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.</li><li>
Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement</li><li>
Valid driver's license</li><li>
Ability to qualify for (SIDA) badge</li><li>
Ability to work extra hours when there are operational needs</li><li>
Ability to work rotating shifts including weekends, holidays and days-off</li></ul></div></div><div><div><h2 class="jobSectionHeader">
What you'll get</h2></div><div>
Feel free to take advantage of all that American Airlines has to offer:<ul><li>
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.</li><li>
Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.</li><li>
Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.</li><li>
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.</li><li>
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more</li></ul></div></div><div><div><h2 class="jobSectionHeader">
Feel free to be yourself at American</h2></div><div>
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. 
 
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.</div></div></div>

Customer Service Manager, Airport Customer Operations

<div>
 
 Intro
 
 
 
 Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you&rsquo;ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you&rsquo;ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
 
 
 
 Why you'll love this job
 
 
 
 <ul>
 <li>
 American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company. With our leadership program, you will be able to develop yourself to be the best leader you want to be in the American organization.
 </li>
 <li>
 CSMs must ensure a safe, high performing operation by leading, engaging, coaching and developing the front-line team members. You will be supporting your teams' effort by creating a safe, reliable operation while delivering an exceptional customer experience.
 </li>
 <li>
 Also, being energized by a fast-paced dynamic environment and passionate about safety, teamwork, leadership, and delivering a quality product to our customers, front-line, and vendors.
 </li>
 <li>
 CSMs must enable an environment that develops our front-line team members and fosters mutual respect, trust, responsibility, and core values while connecting people and improving lives during our day-to-day operation.
 </li>
 <li>
 This job is a member of the Airports Team within the Customer Experience Division
 </li>
 <li>
 The pay range for this role is $51,000 to $86,500, taking into account the qualifications and experience of the selected candidate.
 
 
 </li>
 </ul>
 
 What You'll Do
 
 
 
 
 As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
 
 
 
 <ul>
 <li>
 Drives operational excellence while keeping a safety-conscious environment that promotes end-to-end exceptional customer service, resulting in employee and customer safety and well-being
 </li>
 <li>
 Be a safety advocate: Look for safety concerns and address them as needed
 </li>
 <li>
 Establish team and individual goals in support of departmental and company objectives; Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
 </li>
 <li>
 Establishes and promotes effective relationships with team members that fosters compassion, authenticity, integrity, respect and dignity
 </li>
 <li>
 Effectively allocates resources and provides appropriate support to enable teams to deliver on operational goals in a safe manner
 </li>
 <li>
 Ensure the ongoing safety and reliability of our operation by conducting self-audits, observations, root cause investigations and other related safety engagements
 </li>
 <li>
 Promote effective communication among departments to engage our team to work together to achieve common goals.
 </li>
 <li>
 Familiarity with Joint Collective Bargaining Agreement (JCBA) and ensure team members adhere to corporate policy/procedure
 </li>
 <li>
 Embrace the core values: (Passion, commitment, efficiency, reliability, dependability, optimism, honesty, positivity, and loyalty)
 </li>
 <li>
 Manage escalated service issues and be visible to your team members when problems arise
 </li>
 <li>
 Deliver key corporate and local information to frontline leaders in an efficient and effective manner. Set the expectations and ensure team members understand the why behind the focus/criticality.
 </li>
 <li>
 Ability to learn and apply union contract rules/regs in daily interactions with frontline team members and local union leaders
 
 
 </li>
 </ul>
 
 All you'll need for success
 
 
 
 
 Minimum Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 High School diploma or GED Equivalency
 
 
 </li>
 </ul>
 
 Preferred Qualifications- Education &amp; Prior Job Experience
 
 
 
 <ul>
 <li>
 Previous airport customer service experience
 </li>
 <li>
 2 years experience leading others
 </li>
 <li>
 Knowledge of company policies and procedures and functional automation applications
 
 
 </li>
 </ul>
 
 Skills, Licenses &amp; Certifications
 
 
 
 <ul>
 <li>
 Ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
 </li>
 <li>
 Ability to actively listen - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate
 </li>
 <li>
 Critical thinking ability - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
 </li>
 <li>
 Ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
 </li>
 <li>
 Strong decision-making skills
 </li>
 <li>
 Ability to work independently as well as collaboratively
 </li>
 <li>
 Ability to work under demanding operational conditions
 </li>
 <li>
 Ability to prioritize and execute with a sense of urgency and preciseness
 </li>
 <li>
 Ability to use sound business judgment to resolve issues with internal and external customers
 </li>
 <li>
 Ability to coordinate station activities and collaborate with multi-functional departments and agencies to ensure essential needs are met for a safe, efficient, on-time operation
 </li>
 <li>
 Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
 </li>
 <li>
 Has USPS clearance or the ability to obtain USPS clearance. USPS has a five-year United States residency requirement
 </li>
 <li>
 Valid driver's license
 </li>
 <li>
 Ability to qualify for (SIDA) badge
 </li>
 <li>
 Ability to work extra hours when there are operational needs
 </li>
 <li>
 Ability to work rotating shifts including weekends, holidays and days-off
 
 
 </li>
 </ul>
 
 What You'll Get
 
 
 
 Feel free to take advantage of all that American Airlines has to offer:
 
 
 <ul>
 <li>
 Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
 </li>
 <li>
 Health Benefits: On day one, you&rsquo;ll have access to your health, dental, prescription and vision benefits to help you stay well. And that&rsquo;s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
 </li>
 <li>
 Wellness Programs: We want you to be the best version of yourself &ndash; that&rsquo;s why our wellness programs provide you with all the right tools, resources and support you need.
 </li>
 <li>
 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
 </li>
 <li>
 Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
 
 
 </li>
 </ul>
 
 Feel free to be yourself at American
 
 
 
 From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
 
 
 Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life&rsquo;s journey? Feel free to be yourself at American.
</div>

The Home Depot

<div>Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers. 
 
Key Responsibilities:<ul><li>
30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls &amp; Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.</li><li>
30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing &amp; Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations</li><li>
15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash; Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul>
Direct Manager/Direct Reports:<ul><li>
This Position typically Reports to Specialty ASM or Pro ASM</li><li>
This position has 4 Direct Reports</li></ul>
Travel Requirements:<ul><li>
No travel required</li></ul>
Physical Requirements:<ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul>
Working Conditions:
<ul><li>Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors</li></ul>
Minimum Qualifications:<ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul>
Preferred Qualifications:<ul><li>
At least 1 year prior merchandising and/or operational experience.</li><li>
At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul>
Minimum Education:
<ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul>
Preferred Education:
<ul><li>No additional education</li></ul>
Minimum Years of Work Experience:<ul><li>
2 + years of previous related work experience</li></ul>
Preferred Years of Work Experience:
<ul><li>No additional years of experience</li></ul>
Minimum Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Preferred Leadership Experience:
<ul><li>1+ year of previous leadership Experience</li></ul>
Certifications:<ul><li>
None</li></ul>
Competencies:
<ul><li>Decision Quality
</li><li>Self-Development</li><li>
Situational Adaptability</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div>

Pro Experience Manager

The Hartford

<div>Sr UW Program Manager - UE07DE
We&rsquo;re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals &ndash; and to help others accomplish theirs, too. Join our team as we help shape the future. 
The Client Service Executive (CSE) is responsible for supporting profitable growth and retention of accounts. Additionally, the CSE will understand an account's needs while developing and delivering an end-to-end service offering that differentiates The Hartford in the marketplace.
We look to the CSE to support the end-to-end service mission while delivering engaging customer presentations that demonstrate professional diplomacy, articulated messaging and a friendly confidence that drives positive outcomes for our customers.<ul><li>
As an integral member of the service team, you support the service mission by delivering customer presentations that demonstrate professional diplomacy, clear and articulate messaging, and confident engagement to drive positive customer outcomes.</li><li>
Negotiates and coordinates end-to-end account services between the claim organization, underwriting, the account and the agent/broker while executing loss cost containment initiatives through detailed analysis of performance results.</li><li>
Resolves service issues promptly via engagement with various internal service providers.</li><li>
Provides training to local agents and business partners on new claim products and services.</li></ul>
Qualifications<ul><li>
Minimum of 10 years of Property and Casualty experience in Claims, Underwriting, Sales, or related role is preferred.</li><li>
Expertise in multiline claims with a minimum of 5 years of functional claim experience in one or more of these product lines: Workers&rsquo; Compensation, Property, Auto or General Liability (or equivalent experience servicing large or VIP agencies / brokers).</li><li>
Excellent ability to present virtually and in person to senior leaders and internal and external audiences.</li><li>
Advanced knowledge of analytical claim data review with demonstrated ability to consult and influence.</li><li>
Solid leadership acumen with prior leadership experience preferred along with the ability to influence those in which there is no direct authority.</li><li>
Strong conflict management skills and ability to navigate ambiguous situations.</li><li>
Superior customer service skills (patience, empathy, active listening, service recovery, high degree of attentiveness and follow through.</li><li>
A valid driver&rsquo;s license is required as a company car may be assigned</li><li>
Ability to travel up to 25%</li></ul>
This candidate will service the Northeast Region.
This role can have a Hybrid or Remote work schedule. Candidates who live near one of our office locations (NY City, One Penn Plaza) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work schedule, with the expectation of coming into an office as business needs arise.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford&rsquo;s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$108,000 - $162,000
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age</div>

Claims Client Service Executive

A to Z Media

<div>A to Z Media, founded in 1994, is a family-owned company specializing in CD, DVD, and vinyl manufacturing services. For over 30 years, we have been committed to delivering exceptional customer service, high-quality products, and competitive pricing for our global clientele. We work closely with clients to provide bespoke manufacturing solutions, including special printing, packaging, production, and logistical support. Our clients range from indie labels and branding agencies to distributors and Fortune 500 companies. At A to Z Media, we pride ourselves on being a true partner in bringing creative visions to life.
This is an incredible opportunity to join a growing creative, high performance and fun Company integrated with music and other creative industries.
The ideal candidate is a problem solver and is up for everything - no task or project is too large or too small. It is important to us that you are 'hands on' and willing to tackle any challenge.
Responsibilities
The primary role is to work closely with our client base to understand their release schedules and priorities, and to ensure the best possible customer service.
You will be tracking and driving the process from end to end which includes:
Working with internal art department trafficking jobs through design/proofing stage<ul><li>
Issuing purchase orders to all vendors, both domestic and international</li><li>
Trafficking all projects through print, manufacturing and delivery to final destination</li><li>
Communicating on a regular basis with the client as to the status of their projects</li><li>
Communicating via phone, email, zoom, etc., both domestic and international</li><li>
Maintaining an accurate production schedule and generate weekly status reports for clients</li><li>
Navigate internal schedules for domestic and international projects</li><li>
Correctly invoicing clients and ensuring that all billable parts are included</li><li>
Liaise with in-house Sales personnel as and when necessary</li><li>
Additional duties and responsibilities as assigned</li></ul>
Qualifications
The ideal candidate is:<ul><li>
Client-focused and quality-obsessed</li><li>
Proactive not reactive</li><li>
A problem solver</li><li>
A great communicator</li><li>
A great collaborator</li><li>
Enthusiastic and self-motivated</li><li>
Detail oriented and organized</li><li>
Able to project manage and see a project through from start to finish</li><li>
Able to work well under pressure</li><li>
Not afraid to learn new things</li></ul>
The ideal candidate has:<ul><li>
Excellent organizational skills including in-box management</li><li>
Excellent time management skills</li><li>
Excellent phone manner and people skills</li><li>
A team player attitude</li><li>
Knowledge of Microsoft Office</li><li>
Knowledge of Google Suite</li><li>
A love of music</li></ul>
$60,000 - $65,000, Full Time, On-Site to Hybrid
w5uA7VJvvU</div>

Customer Service Representative and Production Manager

<div>I. Job Summary 
 
Drivers operate heavy-duty trucks with front, side, or rear-end load lift attachments dependent on the line of business they're operating in and the type of truck they're operating. Drivers will transport the material to a disposal, transfer or recycle facility when trucks reach legal load capacity. Commercial Drivers are responsible for providing the pick-up service of containers filled with waste or recyclable material. Containers may weigh in excess of 1,000 pounds and at times require drivers to maneuver wheeled containers to a pick-up stage area. Commercial Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Highly skilled backing maneuvers are essential to successfully perform this job. Residential Drivers are responsible for the collection of residential household waste or recyclable material and must safely maneuver vehicles in residential environments. Residential Drivers navigate high-traffic and congested roadways, driveways, alleyways, and lots. Roll-off Drivers are responsible for preparing, loading, and transporting large mobile open-top and compactor containers from customer locations. Roll-off Drivers will navigate driveways, alleyways, lots, and high-traffic roadways and may operate in tight overhead environments while on industrial routes. Highly skilled backing maneuvers are essential, to successfully perform this job. 
 
II. Essential Duties and Responsibilities 
<ul><li>Operates vehicle in accordance with Waste Management Safety and Life Critical Rules, OSHA (Occupational and Safety Health Act) and DOT (Department of Transportation) requirements as well as all local, state and federal laws.</li>
<li>Performs pre and post-trip inspections of assigned vehicle and documents checks utilizing the standard DVIR (Driver Vehicle Inspection Report).</li>
<li>Immediately reports all unsafe situations or service-related issues to Operations Manager or Dispatch.</li>
<li>Attends and participates in all scheduled training programs, briefings, and meetings as required by WM or directed by the Route Manager.</li>
<li>Works closely with Operations Manager to improve route efficiencies and identify best practices.</li>
<li>Notifies Operations Manager of any incidents, accidents, injuries, or property damage.</li>
<li>Notifies Operations Manager or Dispatch of service interruptions including closed or impassable streets or alleyways, receptacles too heavy to service or potential safety hazards.</li>
<li>Communicates customer requests to Operations Manager or Dispatch.</li>
<li>Completely dumps all receptacles and leaves the customer&rsquo;s location clean and free of debris.</li>
<li>Follows route assignments as directed and completes end-of-day documentation and check-out process.</li>
<li>Performs all duties as scheduled by Operations Manager or Dispatch and assists other drivers as directed to meet customer needs.</li></ul> 
 
III. Qualifications
 
 
A. Required Qualifications 
 
<ul><li>1 year operating a vehicle requiring a CDL or</li>
<li>1 year equivalent military driving within the last 7 years and</li>
<li>Able to read, write, and speak English well enough to interact with the public, understand traffic signs, respond to official questions, and complete records or reports and</li>
<li>Must be at least 18 years of age and</li>
<li>Legally eligible to work in the country where the position is located</li>
<li>(CDL)-Class A Commercial Driver License (CDL) Class A, with an air-brake endorsement Upon Hire or</li>
<li>(CDL)-Class B Commercial Driver License (CDL) Class B, with an air-brake endorsement. Upon Hire</li></ul> 
 
B. Preferred Qualifications 
 
<ul><li>High School Diploma or GED (accredited)</li></ul> 
 
IV. Physical Requirements 
 
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
<ul>
<li>Standing</li>
<li>Walking</li>
<li>Lifting</li>
<li>Pushing</li>
<li>Pulling</li>
<li>Crouching</li>
<li>Reaching</li>
<li>Handling</li>
<li>Sitting</li>
<li>Talking</li>
<li>Hearing</li></ul> 
 
V. Benefits
 
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 
 
 
If this sounds like the opportunity that you have been looking for, please click Apply.</div>

CDL Truck Driver

My Estate to Liquidate

Job Overview We are seeking an energetic and detail-oriented Estate Sale Manager to lead and coordinate all aspects of estate sales from start to finish. This dynamic role involves managing sales events, overseeing staff, and ensuring exceptional customer service. The ideal candidate will possess strong management skills, excellent communication abilities, and a passion for organizing and merchandising. As an Estate Sale Manager, you will drive sales success while maintaining a positive and engaging environment for clients and customers alike. This paid position offers an exciting opportunity to showcase leadership, organizational expertise, and sales acumen in a fast-paced setting.Responsibilities<ul><li>Plan, organize, and execute estate sale events with precision and enthusiasm</li><li>Lead and supervise a team of sales associates, providing training and development to ensure top performance</li><li>Manage inventory control, pricing strategies, and merchandising to maximize sales potential</li><li>Handle customer inquiries with professionalism, ensuring a positive shopping experience</li><li>Oversee cash handling, POS transactions, and bookkeeping to maintain accurate financial records</li><li>Coordinate purchasing of sale items and manage vendor relationships when necessary</li><li>Implement effective marketing strategies to promote upcoming estate sales and attract diverse clientele</li></ul>Qualifications<ul><li>Proven management experience in retail sales, estate sales, or similar environments with supervising responsibilities</li><li>Strong skills in negotiation, customer service, and employee orientation</li><li>Excellent organizational skills with the ability to multitask efficiently in a fast-paced setting</li><li>Knowledge of inventory management systems, POS technology, and retail math principles</li><li>Bilingual or multilingual abilities are a plus for engaging with diverse customers</li><li>Experience in recruiting, training, and developing team members is highly desirable</li><li>Familiarity with budgeting, pricing strategies, merchandising, and store management practices</li><li>Exceptional communication skills coupled with leadership qualities to motivate staff and engage clients effectively</li><li>Ability to handle cash transactions accurately and perform basic bookkeeping tasks</li></ul>Join us as an Estate Sale Manager where your leadership will make a difference! Bring your passion for retail management, your knack for organization, and your enthusiasm for delivering outstanding customer experiences. This role offers a vibrant environment where your skills will shine while helping clients transition smoothly through their estate sale needs.Job Type: ContractPay: $48,955.07 - $58,956.64 per yearWork Location: Hybrid remote in New York, NY 10040

Estate Sale Manager

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CDL Truck Driver

Estate Sale Manager