call center representative

customer service representative Jobs in New York

customer service representative

customer success manager Jobs in New York

customer success manager

remote customer service representative Jobs in New York

remote customer service representative

call representative customer service - internship Jobs in New York

customer service rep

Zech Group

Job Overview Zech Group is seeking a dedicated and articulate Customer Service Representative to join our dynamic team. This is a Full-Time position based in our New York, New York office. We are a customer-focused organisation committed to delivering excellence, and we are looking for an individual who shares our passion for providing outstanding support. The successful candidate will be the first point of contact for our clients, playing a crucial role in ensuring customer satisfaction and loyalty. The offered compensation for this role is $15 - $30 per hour. Responsibilities - Serve as the primary point of contact for customers, handling inbound queries through phone, email, and live chat in a professional and efficient manner. - Identify and assess customer needs to provide accurate information, guidance, and solutions. - Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. - Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in our CRM system. - Process orders, forms, applications, and requests. - Communicate and coordinate with internal departments to ensure a seamless customer experience. - Develop a comprehensive knowledge of our company's products and services to answer customer questions effectively. - Contribute to team efforts by accomplishing related results as needed. Qualifications - Proven experience in a customer support or client service role. - Exceptional communication skills, both written and verbal, with a talent for active listening. - Strong problem-solving abilities and a capacity to remain calm and professional under pressure. - Proficiency in using CRM systems and the Microsoft Office Suite. - Excellent time-management and organisational skills with the ability to multi-task and prioritise work. - A patient, empathetic, and customer-oriented attitude. - A minimum of a high school diploma or equivalent is required. Benefits - A competitive hourly wage and benefits package. - Opportunities for professional development and career progression within the company. - A positive, supportive, and collaborative work environment. - Comprehensive training to ensure you have the knowledge and tools to succeed.

Customer Service Representative

Portermatt Electric Inc

Job Overview Portermatt Electric Inc. is a leading provider of quality and safe services for the commercial electrical industry. Since 1998, our mission has been to exceed customer expectations through our core values of honesty, dependability, and integrity. We are committed to fostering a friendly work environment and building lasting partnerships that ensure mutual success. We are currently seeking a dedicated and professional Remote Customer Service Representative to join our team. This is a Full-Time, remote position for candidates based in the United States. As the first point of contact for our clients, you will play a crucial role in upholding our reputation for excellence. The ideal candidate will be a clear communicator, an adept problem-solver, and passionate about delivering an outstanding customer experience. The salary for this position is $25 - $36 per hour, commensurate with experience. Responsibilities * Serve as the primary point of contact for customer enquiries via phone, email, and online platforms. * Provide accurate and helpful information regarding our services, pricing, and scheduling. * Efficiently manage and resolve customer issues and complaints with professionalism and empathy. * Schedule service appointments and coordinate with our technical teams to ensure timely service delivery. * Maintain detailed and accurate records of all customer interactions, transactions, and correspondence in our CRM system. * Process service requests, forms, and applications in a timely manner. * Follow up with customers to ensure their issues are resolved and they are satisfied with our service. * Collaborate with internal departments to streamline processes and improve the overall customer experience. * Consistently represent the company’s values of honesty, dependability, and integrity in all communications. Qualifications * Proven experience in a customer service, client support, or a similar role. * Exceptional verbal and written communication skills with a professional telephone manner. * Strong problem-solving skills and the ability to think on your feet. * Proficiency in using CRM software and other standard office applications. * Excellent organisational and time-management skills, with the ability to multitask effectively. * A high degree of empathy, patience, and a customer-centric attitude. * The ability to work independently and effectively in a remote setting. * A dedicated, quiet home office space with a reliable, high-speed internet connection is required. * Experience in the electrical or a related trade industry is advantageous but not essential.

Remote Customer Service Representative

murphypaintersinc

Job Overview Murphy Painters, Inc., a leading Florida-based painting company specialising in high-quality commercial and residential projects, is seeking a professional and motivated Remote Customer Service Representative to join our team. We are dedicated to exceeding client expectations through exceptional service and superior craftsmanship. This full-time, remote position is a fantastic opportunity for a self-motivated individual to be the first point of contact for our clients, ensuring a seamless and positive experience from the initial enquiry to project completion. The ideal candidate will be an outstanding communicator with a passion for customer satisfaction, playing a vital role in our daily operations and continued success. Responsibilities As a Customer Service Representative, you will be central to our client relations and operational coordination. Your primary duties will include: • Responding promptly and professionally to all incoming client enquiries via telephone, email, and our company website. • Providing detailed information about our interior and exterior painting services for both commercial and residential properties. • Scheduling initial consultations, project estimates, and work dates with clients, efficiently managing the company calendar. • Liaising with our painting crews to coordinate schedules and ensure they have all necessary project information. • Proactively communicating with clients throughout their project lifecycle to provide updates and answer questions. • Addressing and resolving any client concerns or issues with patience and a commitment to finding a satisfactory solution. • Maintaining accurate and organised client records and project details within our internal systems. Qualifications To be successful in this role, you should possess the following skills and experience: • Proven experience in a customer service, client relations, or administrative role. • Exceptional verbal and written communication skills with a professional and friendly telephone manner. • Strong organisational and time-management skills, with the ability to manage multiple tasks simultaneously. • A high level of proficiency in standard office software and a demonstrated ability to learn new systems quickly. • The discipline and focus to work independently and effectively in a remote environment. • A reliable high-speed internet connection and a dedicated, quiet workspace are essential for this role. • Experience in the home services, trades, or construction industry would be considered an advantage but is not essential. What We Offer • A competitive hourly wage of $45.00 - $60.00 USD, commensurate with experience. • The flexibility and convenience of a fully remote working arrangement. • The opportunity to be a key member of a reputable and growing company. • A supportive and collaborative team environment dedicated to quality and excellence.

JBC Business card & Construction Support

<h2>Join Our Team  </h2>JBC Business Card &amp; Construction Support is looking for a dedicated, detail-oriented, and customer-focused Remote Customer Service &amp; Data Entry Specialist to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and have exceptional organizational skills, we'd love to hear from you.In this role, you will serve as the first point of contact for customers while ensuring accurate data management that supports daily business operations. Your professionalism, communication skills, and attention to detail will directly contribute to delivering an exceptional customer experience.  <h2>What You'll Do  </h2><ul><li>Provide exceptional customer support via phone, email, and live chat.</li><li>Respond to customer inquiries and resolve issues professionally and efficiently.</li><li>Accurately enter, verify, and maintain customer and company records.</li><li>Process orders, invoices, and customer requests while ensuring data accuracy.</li><li>Maintain organized digital files and databases.</li><li>Collaborate with internal departments to ensure timely service delivery.</li><li>Prepare reports and perform administrative support tasks as required.</li><li>Protect confidential customer and company information.</li><li>Consistently meet quality, productivity, and customer satisfaction goals.  </li></ul><h2>What We're Looking For  </h2>Required Qualifications<ul><li>High school diploma or equivalent.</li><li>Strong written and verbal communication skills.</li><li>Excellent typing and computer proficiency.</li><li>High attention to detail and accuracy.</li><li>Ability to multitask and prioritize responsibilities effectively.</li><li>Proficiency in Microsoft Office Suite and Google Workspace.</li><li>Reliable internet connection and a dedicated home workspace.  </li></ul>Preferred Qualifications<ul><li>Previous experience in customer service, administrative support, call center, or data entry.</li><li>Experience using CRM or customer management software.</li><li>Ability to work independently while collaborating effectively with a remote team.  </li></ul><h2>Benefits</h2><ul><li>Competitive compensation.</li><li>Performance-based bonuses and incentives.</li><li>Fully remote work environment.</li><li>Flexible work schedule.</li><li>Comprehensive paid onboarding and ongoing training.</li><li>Career advancement and internal promotion opportunities.</li><li>Health, dental, and vision insurance (where eligible).</li><li>401(k) retirement savings plan with company contributions (where applicable).</li><li>Paid holidays, vacation, and personal time off.</li><li>Employee Assistance Program (EAP).</li><li>Professional development and continuous learning opportunities.</li><li>Employee recognition and rewards programs.</li><li>Supportive, diverse, and collaborative company culture.  </li></ul><h2>Why You'll Love This Opportunity</h2>If you're looking for a remote career where your communication skills, attention to detail, and commitment to excellent customer service are valued, this is your opportunity to make a meaningful impact while growing professionally. We welcome individuals who are motivated, dependable, and eager to contribute to a team committed to excellence.

Customer Service / Data Entry

Aqualillies

<h2>About the Role</h2>We're looking for a friendly, professional, and customer-focused Remote Customer Service &amp; Support Representativeto join our growing team. In this role, you'll assist customers via email, chat, and phone, helping resolve inquiries and providing an outstanding customer experience. If you enjoy helping people and thrive in a fast-paced remote environment, we'd love to hear from you.<h2>Key Responsibilities</h2><ul><li>Respond to customer inquiries via email, live chat, and phone.</li><li>Resolve customer concerns in a timely and professional manner.</li><li>Provide accurate information about products and services.</li><li>Process orders, returns, refunds, and account updates.</li><li>Document customer interactions in the company's CRM system.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Meet quality, productivity, and customer satisfaction goals.</li><li>Collaborate with team members to improve the customer experience.</li></ul><h2>Qualifications</h2><ul><li>High school diploma or equivalent.</li><li>Previous customer service, call center, or support experience is preferred but not required.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Comfortable using computers, CRM software, and Microsoft Office or Google Workspace.</li><li>Ability to multitask and work independently in a remote environment.</li><li>Reliable internet connection and a quiet home workspace.</li></ul><h2>What We Offer</h2><ul><li>100% remote position.</li><li>Competitive hourly pay: $35–$45 per hour, based on experience.</li><li>Paid training and ongoing coaching.</li><li>Flexible scheduling options.</li><li>Opportunities for career growth and internal promotions.</li><li>Paid time off and company-recognized holidays (where applicable).</li><li>Performance-based bonuses and employee recognition programs.</li><li>Supportive and collaborative remote team culture.</li></ul>

Customer Service & Support (Remote)

United Airlines

<div>Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. 
 
Come join us to create what&rsquo;s next. Let&rsquo;s define tomorrow, together. 
<h2 class="jobSectionHeader">
Description</h2><div><div><div>
At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.
The supervisor will focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines. Ensure consistency on operational, service and product delivery. Develop and support standard work and continuous improvement processes. Oversee and support the performance of a team, zone or area.<ul><li>
Lead and engage front-line teams to deliver exceptional customer service and on-time, high-quality products; conduct briefings, set clear expectations, and maintain strong team communications across shifts. Assign and delegate tasks appropriately; provide ongoing coaching, recognition, and skill development focused on service and operational excellence. Identify issues and apply structured problem solving; develop and execute action plans to address performance or behavior gaps (e.g., dependability, attendance, job quality). Monitor team performance and customer interactions to ensure compliance with company standards, safety protocols, and service goals. Administer corrective actions and document performance issues, investigations (e.g., safety, complaints), and high performance in the case management system.</li><li>
Review key metrics, conduct trend analyses, and lead performance dialogues to drive continuous improvement and accountability. Develop and implement standard work processes; ensure effective shift turnover and operational alignment.</li><li>
Participate in peer, safety, and accident review boards; address and resolve inappropriate behavior with clear, actionable feedback.</li><li>
Serve as a subject matter expert on service delivery, company procedures, and union guidelines; provide technical guidance as needed.</li><li>
Partner with Business Partners to support shared goals and ensure consistent service delivery.</li><li>
Complete required documentation, attend team and leadership meetings, support collateral projects, and manage communications (e.g., email, voicemail follow-up).</li></ul></div></div></div><h2 class="jobSectionHeader">
Qualifications</h2><div><div><h4 class="jobSectionHeader">
What&rsquo;s needed to succeed (Minimum Qualifications):</h4><ul><li>
High school diploma or equivalent</li><li>
2+ years&rsquo; experience in an operations or fast-paced business environment or successful completion of a company-sponsored training program</li><li>
Experience leading teams and delivering customer service</li><li>
Strong written, verbal, and interpersonal communication skills</li><li>
Proven ability in conflict resolution, decision-making, and team leadership</li><li>
Proficient in IT systems and job-relevant software</li><li>
Demonstrated strengths in business acumen, continuous improvement, and customer focus</li><li>
Strong sense of accountability, teamwork, motivation, and safety orientation</li><li>
Must be legally authorized to work in the United States for any employer without sponsorship</li><li>
Successful completion of interview required to meet job qualification</li><li>
Reliable, punctual attendance is an essential function of the position</li></ul><h4 class="jobSectionHeader"> 

What will help you propel from the pack (Preferred Qualifications):</h4><ul><li>
Bachelor's degree or related experience</li><li>
Union experience</li></ul></div></div> 
The base pay range for this role is $80,235.90 to $98,066.10. 
The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. 
 
You may be eligible for the following competitive benefits: medical, dental, vision, life, accident &amp; disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. 
 
United Airlines is an Equal Opportunity Employer. We recruit, employ, train, compensate, and promote without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, age, veteran status, or any other protected category under applicable law. We provide reasonable accommodations for applicants and employees with disabilities. To request an accommodation, contact JobAccommodations@united.com</div>

Supervisor - Airport Operations

Enel Group

We are seeking a dedicated individual to join our team as a Live Chat Support professional. As a Live Chat Support representative, you will play a crucial role in providing timely and efficient support to our customers through online chat platforms. This position requires exceptional communication skills, problem-solving abilities, and a customer-focused approach to ensure that our customers receive the assistance they need in a polite and professional manner. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity with us.<h3>Responsibilities</h3><ul><li>Respond to customer inquiries and provide product information through live chat.</li><li>Assist customers with troubleshooting technical issues and escalate complex problems as needed.</li><li>Maintain a positive, empathetic, and professional attitude towards customers at all times.</li><li>Accurately document each customer interaction and follow up when necessary.</li><li>Work closely with other departments to resolve customer concerns and complaints.</li><li>Identify trends in customer inquiries and provide feedback to improve products and services.</li><li>Adhere to company policies and procedures while ensuring customer satisfaction is met.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with a keen eye for detail.</li><li>Ability to multitask and manage multiple chat conversations simultaneously.</li><li>Experience in customer service or a related field is preferred.</li><li>Proficient in using chat and ticketing systems to provide support.</li><li>Excellent problem-solving skills with a solution-oriented mindset.</li><li>Ability to remain calm and courteous under pressure.</li><li>Flexible schedule to accommodate varying shifts, including weekends and holidays.</li></ul>

Live Chat Support

Explore 123+ Customer service rep in New York this July. Find roles across top companies and apply now to boost your career.

123 customer service rep jobs In New York

Customer Service Representative

Remote Customer Service Representative

Remote Customer Service Representative

Customer Service / Data Entry

Customer Service & Support (Remote)

Supervisor - Airport Operations

Live Chat Support