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remote customer service representative

Portermatt Electric Inc

Job Overview Portermatt Electric Inc. is a leading provider of quality and safe services for the commercial electrical industry. Since 1998, our mission has been to exceed customer expectations through our core values of honesty, dependability, and integrity. We are committed to fostering a friendly work environment and building lasting partnerships that ensure mutual success. We are currently seeking a dedicated and professional Remote Customer Service Representative to join our team. This is a Full-Time, remote position for candidates based in the United States. As the first point of contact for our clients, you will play a crucial role in upholding our reputation for excellence. The ideal candidate will be a clear communicator, an adept problem-solver, and passionate about delivering an outstanding customer experience. The salary for this position is $25 - $36 per hour, commensurate with experience. Responsibilities * Serve as the primary point of contact for customer enquiries via phone, email, and online platforms. * Provide accurate and helpful information regarding our services, pricing, and scheduling. * Efficiently manage and resolve customer issues and complaints with professionalism and empathy. * Schedule service appointments and coordinate with our technical teams to ensure timely service delivery. * Maintain detailed and accurate records of all customer interactions, transactions, and correspondence in our CRM system. * Process service requests, forms, and applications in a timely manner. * Follow up with customers to ensure their issues are resolved and they are satisfied with our service. * Collaborate with internal departments to streamline processes and improve the overall customer experience. * Consistently represent the company’s values of honesty, dependability, and integrity in all communications. Qualifications * Proven experience in a customer service, client support, or a similar role. * Exceptional verbal and written communication skills with a professional telephone manner. * Strong problem-solving skills and the ability to think on your feet. * Proficiency in using CRM software and other standard office applications. * Excellent organisational and time-management skills, with the ability to multitask effectively. * A high degree of empathy, patience, and a customer-centric attitude. * The ability to work independently and effectively in a remote setting. * A dedicated, quiet home office space with a reliable, high-speed internet connection is required. * Experience in the electrical or a related trade industry is advantageous but not essential.

Remote Customer Service Representative

murphypaintersinc

Job Overview Murphy Painters, Inc., a leading Florida-based painting company specialising in high-quality commercial and residential projects, is seeking a professional and motivated Remote Customer Service Representative to join our team. We are dedicated to exceeding client expectations through exceptional service and superior craftsmanship. This full-time, remote position is a fantastic opportunity for a self-motivated individual to be the first point of contact for our clients, ensuring a seamless and positive experience from the initial enquiry to project completion. The ideal candidate will be an outstanding communicator with a passion for customer satisfaction, playing a vital role in our daily operations and continued success. Responsibilities As a Customer Service Representative, you will be central to our client relations and operational coordination. Your primary duties will include: • Responding promptly and professionally to all incoming client enquiries via telephone, email, and our company website. • Providing detailed information about our interior and exterior painting services for both commercial and residential properties. • Scheduling initial consultations, project estimates, and work dates with clients, efficiently managing the company calendar. • Liaising with our painting crews to coordinate schedules and ensure they have all necessary project information. • Proactively communicating with clients throughout their project lifecycle to provide updates and answer questions. • Addressing and resolving any client concerns or issues with patience and a commitment to finding a satisfactory solution. • Maintaining accurate and organised client records and project details within our internal systems. Qualifications To be successful in this role, you should possess the following skills and experience: • Proven experience in a customer service, client relations, or administrative role. • Exceptional verbal and written communication skills with a professional and friendly telephone manner. • Strong organisational and time-management skills, with the ability to manage multiple tasks simultaneously. • A high level of proficiency in standard office software and a demonstrated ability to learn new systems quickly. • The discipline and focus to work independently and effectively in a remote environment. • A reliable high-speed internet connection and a dedicated, quiet workspace are essential for this role. • Experience in the home services, trades, or construction industry would be considered an advantage but is not essential. What We Offer • A competitive hourly wage of $45.00 - $60.00 USD, commensurate with experience. • The flexibility and convenience of a fully remote working arrangement. • The opportunity to be a key member of a reputable and growing company. • A supportive and collaborative team environment dedicated to quality and excellence.

Aqualillies

<h2>About the Role</h2>We're looking for a friendly, professional, and customer-focused Remote Customer Service &amp; Support Representativeto join our growing team. In this role, you'll assist customers via email, chat, and phone, helping resolve inquiries and providing an outstanding customer experience. If you enjoy helping people and thrive in a fast-paced remote environment, we'd love to hear from you.<h2>Key Responsibilities</h2><ul><li>Respond to customer inquiries via email, live chat, and phone.</li><li>Resolve customer concerns in a timely and professional manner.</li><li>Provide accurate information about products and services.</li><li>Process orders, returns, refunds, and account updates.</li><li>Document customer interactions in the company's CRM system.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Meet quality, productivity, and customer satisfaction goals.</li><li>Collaborate with team members to improve the customer experience.</li></ul><h2>Qualifications</h2><ul><li>High school diploma or equivalent.</li><li>Previous customer service, call center, or support experience is preferred but not required.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Comfortable using computers, CRM software, and Microsoft Office or Google Workspace.</li><li>Ability to multitask and work independently in a remote environment.</li><li>Reliable internet connection and a quiet home workspace.</li></ul><h2>What We Offer</h2><ul><li>100% remote position.</li><li>Competitive hourly pay: $35–$45 per hour, based on experience.</li><li>Paid training and ongoing coaching.</li><li>Flexible scheduling options.</li><li>Opportunities for career growth and internal promotions.</li><li>Paid time off and company-recognized holidays (where applicable).</li><li>Performance-based bonuses and employee recognition programs.</li><li>Supportive and collaborative remote team culture.</li></ul>

Customer Service & Support (Remote)

SHANKAR DISTILLERS

We are seeking a detail-oriented and dependable Remote Virtual Survey Program Representative to support online survey and market research initiatives. In this role, you will participate in survey projects, review and validate responses, maintain accurate records, and assist with data collection activities. The ideal candidate is organized, self-motivated, and comfortable working independently while following project guidelines and maintaining data confidentiality.<h3>Responsibilities</h3><ul><li>Participate in online survey and research programs according to project requirements.</li><li>Review and accurately complete surveys within established deadlines.</li><li>Verify survey information for completeness and consistency.</li><li>Record and organize survey responses using company systems or databases.</li><li>Maintain accurate records of completed assignments and participation.</li><li>Follow survey instructions and quality standards to ensure reliable data collection.</li><li>Report technical issues or inconsistencies encountered during survey activities.</li><li>Communicate with supervisors regarding project updates, scheduling, or questions.</li><li>Protect confidential information and comply with company privacy and data security policies.</li><li>Meet productivity, participation, and quality expectations.</li><li>Assist with administrative tasks related to survey and research projects as assigned.</li></ul><h3>Required Qualifications</h3><ul><li>Previous experience in data entry, customer service, administrative support, or market research is preferred but not required.</li><li>Strong attention to detail and accuracy.</li><li>Basic computer skills, including proficiency with Microsoft Office and Google Workspace.</li><li>Excellent written communication and organizational skills.</li><li>Ability to follow detailed instructions and work independently.</li><li>Reliable high-speed internet connection and access to a computer or laptop.</li><li>Ability to manage time effectively and meet deadlines.</li></ul><h3>Work Environment</h3><ul><li>Fully remote, work-from-home position.</li><li>Full-time or part-time schedules may be available.</li><li>Flexible working hours depending on project availability.</li></ul>

Remote Virtual Survey Program Representative Full-Time / Part-Time

Library

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3> </h3> <ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3> </h3>

Call Center Representative

Daikin Comfort

<div>
 THIS IS NOT A WORK FROM HOME OPPORTUNITY**
 
 
 The Control Center Specialist supports Daikin&rsquo;s Remote Monitoring business by commissioning, monitoring, and troubleshooting connected HVAC systems to ensure optimal performance and customer satisfaction. This role provides technical expertise through remote, training, reporting, and stakeholder collaboration. The position also partners with internal teams to improve monitoring solutions, supports sales and service initiatives, and serves as a technical subject matter expert for remote monitoring technologies with a voice to further develop monitoring solutions.
 
 
 
 May Include
 
 
 
 <ul>
 <li>
 Perform onsite and/or remote monitoring commissioning, assist with Remote monitoring commissioning remotely or assist with Remote monitoring network configuration for jobsites. Advice on the setting up of control systems and the commissioning of products including refrigerant charging, addressing, operational data and field settings
 </li>
 <li>
 Maintain working relationship with customer stakeholders including, but not limited to- site owner, maintenance/service team etc., to provide complete satisfaction
 </li>
 <li>
 Perform Remote monitoring commissioning training for internal employees, and on-site for external sales partners
 </li>
 <li>
 Use project management and collaboration platforms such as Jira, Smartsheet, and Microsoft Teams to plan, track, and manage tasks, ensuring on-time delivery of services and reports.
 </li>
 <li>
 Train backup resources in all aspects of Remote monitoring functionality and actions
 </li>
 <li>
 In conjunction with the Field Support Manager, provide information and conduct training sessions pertaining to proper VRV installation techniques, VRV commissioning, controls commissioning and troubleshooting of Daikin indoor units, outdoor units, controls and accessories.
 </li>
 <li>
 Work with internal teams to learn of changes to equipment and assess their impact on the Remote monitoring business. At the same time provide voice-of -customer input to improve Remote monitoring functionality
 </li>
 <li>
 Provide prompt and courteous response to calls coming to Daikin North America&rsquo;s Remote Monitoring Control Center (DCC). In response to system notifications, troubleshoot operation data from Remote monitoring and provide technical report to customer-within 2 hours of error malfunction and within 8 hours of prediction malfunction
 </li>
 <li>
 Create and review operation reports for Remote monitoring sites. Coordinate with internal Tech Service resource and/or with oversea partner to create and distribute periodic reports to the customers within 7 working days of the end of reporting term
 </li>
 <li>
 Visit critical jobsites and provide technical assistance. Collect and analyze system data from Daikin systems via Daikin&rsquo;s proprietary Service Checker tool and provide solutions to customers
 </li>
 <li>
 Provide progress with Remote monitoring to management
 </li>
 <li>
 Maintain monthly contact with Remote monitoring site stakeholders to provide complete satisfaction.
 </li>
 <li>
 Help with creating technical literature to promote Remote monitoring business. Participate in Remote monitoring Sales promotion activities as a Remote monitoring technical expert
 </li>
 <li>
 Perform additional duties and tasks as requested by manager or supervisor, demonstrating flexibility and responsiveness to evolving business needs.
 </li>
 <li>
 Understanding the workings of Remote monitoring technology through internal resources and self-study
 
 
 </li>
 </ul>
 
 Nature &amp; Scope
 
 
 
 <ul>
 <li>
 Applies advanced knowledge of job area typically obtained through advanced education and work experience
 </li>
 <li>
 Manages projects and processes while working independently and with limited supervision
 </li>
 <li>
 Coaches and reviews the work of lower-level professionals
 </li>
 <li>
 Problems faced are difficult and sometimes complex; takes a new perspective on existing solutions
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Universal Refrigerant Handling Certification required
 </li>
 <li>
 Ability to apply knowledge of refrigeration and air conditioning theory and structural layout.
 </li>
 <li>
 Excellent communication skills and interpersonal skills to interact effectively with diverse client groups
 </li>
 <li>
 Demonstrated technical skills to explain product functionality to customers
 </li>
 <li>
 Ability to present technical seminars for customers in conjunction with sales engineers
 </li>
 <li>
 Proficient computer skills, such as Outlook, Word, Excel, and PowerPoint
 </li>
 <li>
 Must be able to travel on business or work beyond normal work hours as necessary
 </li>
 <li>
 Ability to apply good judgment, strong work ethic, and integrity on the job.
 </li>
 <li>
 Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), plus project management and CRM software such as Jira, Smartsheet, Salesforce, and Asana.
 </li>
 <li>
 Ability to present technical seminars for customers in conjunction with sales engineers, using modern virtual platforms.
 </li>
 <li>
 Data-driven mindset with ability to create dashboards, reports, and analytics summaries from multiple software sources.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 4+ years of HVAC industry experience preferred
 
 
 </li>
 </ul>
 
 Education/Certification
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree preferred
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 Associate's Degree or HVAC Certificate suggested
 
 
 </li>
 </ul>
 People Management: No
 
 
 
 Physical Requirements / Work Environment
 
 
 
 <ul>
 <li>
 Must be able to perform essential responsibilities with or without reasonable accommodations
 
 
 </li>
 </ul>
 Reports To: Manager, Digital Tools and Remote Monitoring
 
 
 Salary Range $72,810.00 to $91,040.00 USD
 
 
 Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
 
 
 The Company provides equal employment opportunity to all employees and applicants regardless of a person&rsquo;s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
</div>

HVAC Control Center Specialist

Remote Control Solutions

Job Title: Remote Help Desk Support Specialist Company: Remote Control Solutions Employment Type: Full-Time Salary: $32 - $35 USD per hour Job Overview Remote Control Solutions (RCS) is a leading innovator in the access control industry, specialising in high-quality transmitters, receivers, and accessories for automatic gates and doors. With over 20 years of experience, we are dedicated to providing reliable and state-of-the-art solutions to suppliers and installers worldwide. We are currently seeking a motivated and customer-focused Remote Help Desk Support Specialist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional technical support and ensuring a seamless customer experience. This is a full-time, remote position ideal for a proactive problem-solver with a passion for technology. Responsibilities * Provide first-line technical support to clients via email, telephone, and remote support tools. * Troubleshoot and resolve issues related to our range of access control products, including remote transmitters and receivers. * Guide installers and suppliers through product installation, configuration, and programming processes. * Document all customer interactions, technical issues, and resolutions accurately within our help desk system. * Escalate complex or unresolved issues to the appropriate internal teams in a timely manner. * Contribute to the creation and maintenance of our knowledge base, including FAQs and technical guides. * Identify and report recurring technical issues and customer feedback to assist in product improvement. * Maintain a high level of professionalism and customer satisfaction in all communications. Qualifications * Proven experience in a technical support, IT help desk, or customer support role. * Excellent verbal and written communication skills, with the ability to explain complex technical information clearly and concisely. * Strong analytical and problem-solving capabilities. * A customer-centric mindset with a commitment to providing outstanding service. * The ability to work independently and manage time effectively in a remote environment. * Proficiency with help desk software and remote support tools. * Experience supporting hardware products is highly desirable. * A background in electronics, security systems, or the access control industry would be a significant advantage.

Remote Help Desk Support Specialist

Explore 157+ Remote customer service representative in New York this July. Find roles across top companies and apply now to boost your career.

157 remote customer service representative jobs In New York

Remote Customer Service Representative

Remote Customer Service Representative

Customer Service & Support (Remote)

Remote Virtual Survey Program Representative Full-Time / Part-Time

Call Center Representative

HVAC Control Center Specialist

Remote Help Desk Support Specialist