customer service representative Jobs in Washington

customer service representative

client success representative (remote) Jobs in Washington

client success representative (remote)

customer service representative (csr) Jobs in Washington

customer service representative (csr)

customer support analyst Jobs in Washington

customer support analyst

hr support specialist

customer service representative csr

SelectUSA

Job Overview We are seeking a dedicated and professional Customer Service Representative (CSR) to join our team at SelectUSA. This is a FULL_TIME position based in Washington, District of Columbia, United States. As a vital part of the U.S. Department of Commerce, SelectUSA's mission is to promote and facilitate business investment into the United States. Since our inception, we have facilitated over $400 billion in investment, creating and retaining more than 270,000 jobs. The successful candidate will be the first point of contact for businesses and stakeholders, playing a crucial role in supporting our mission to strengthen the U.S. economy. You will provide exemplary service and essential information to a diverse, international audience, directly contributing to our continued success. Responsibilities * Serve as the primary point of contact for inbound enquiries from businesses, investors, and economic development organisations via phone, email, and web platforms. * Provide accurate and timely information regarding SelectUSA's services, the U.S. investment climate, and relevant federal programmes. * Carefully assess the nature of enquiries and escalate complex issues to the appropriate specialists or partner government entities. * Maintain detailed and accurate records of all client interactions and communications within our CRM system. * Assist with administrative tasks to support the wider team, including data entry, report generation, and scheduling. * Support the organisation and execution of events, webinars, and investment missions. * Liaise with internal teams to ensure a seamless and professional experience for all stakeholders. Qualifications * Proven experience in a customer service, client relations, or administrative role, preferably within a professional or corporate environment. * Exceptional written and verbal communication skills, with a talent for conveying information clearly and concisely. * Strong organisational skills with the ability to manage multiple priorities and meet deadlines effectively. * Excellent attention to detail and a commitment to maintaining high standards of accuracy. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM software. * A professional, proactive, and customer-focused approach. * A degree in Business, Communications, International Relations, or a related field is desirable but not essential. * Knowledge of economic development or international business would be a significant advantage. Benefits * A competitive salary and a comprehensive benefits package. * Opportunities for professional development and continuous learning. * A collaborative and supportive work environment at the heart of the U.S. government's economic initiatives. * The unique opportunity to contribute to a mission-driven organisation that has a tangible impact on job creation and economic growth in the United States.

Customer Service Representative (CSR)

West 4th Strategy

<div>Help Desk &ndash; Tier I
ROLE
We need an experienced Help Desk Analyst at the U.S. Securities and Exchange Commission (SEC). The SEC's Division of Corporation Finance reviews public company filings to ensure investors are provided with the material information they need to make informed investment decisions. The Disclosure Review Program (DRP) System &mdash; also known as SWAT (System of Workflow and Activity Tracking) is the cloud-based platform that enables this review work, integrating with EDGAR and other SEC systems to support the review of transactional and annual filings. In this role, you will serve as the primary customer interface for Tier 1 support, managing the SWAT-Help mailbox, triaging and resolving incoming requests, maintaining helpdesk documentation, and delivering structured reporting on incident trends to SEC stakeholders. This is a full-time, remote opportunity. We can offer a competitive salary and a comprehensive benefits package.
RESPONSIBILITIES<ul><li>
Deliver responsive Tier 1 support as the primary customer interface, managing the SWAT-Help mailbox, triaging incoming requests, and resolving issues at first contact wherever possible.</li><li>
Meet or exceed all SLAs across all severity levels by maintaining clear escalation paths, documented triage workflows, and real-time visibility into ticket status.</li><li>
Own all helpdesk Standard Operating Procedures, work instructions, user guides, and reference libraries, with the Operations Lead/Manager authoring and maintaining these artifacts in close collaboration with the project team.</li><li>
Continuously optimize the knowledge base to keep content accurate, well-structured, and easy to search, reducing repeat ticket volume and empowering users to resolve common issues independently.</li><li>
Automate routine support interactions, including troubleshooting steps, status update, and user management workflows, to reduce manual effort and increase overall service efficiency.</li><li>
Provide structured reporting and operational visibility on a quarterly cadence, summarizing incident statistics, outage reports, and trend analysis, delivered to SEC stakeholders.</li></ul>
REQUIRED SKILLS/EXPERIENCE<ul><li>
Troubleshooting: Proficiency in diagnosing software and application errors, operating systems (Windows, Linux), and basic network connectivity.</li><li>
Incident Management: Experience working within Tier 1 to Tier 3 escalation structures.</li><li>
Ticketing Systems: Familiarity with incident management platforms like ServiceNow, Jira.</li><li>
Analytical Thinking: Strong problem-solving skills and the ability to identify the root cause of an issue rather than just treating the symptoms.</li><li>
Software/Database Knowledge: Understanding of SQL, API basics, HTML/CSS, or various coding languages (like Java) is a major plus for debugging specific software products.</li></ul>
DESIRED SKILLS/EXPERIENCE<ul><li>
AI Experience: Some exposure to AI technologies including GitHub Copilot.</li></ul>
REQUIRED EDUCATION / CERTIFICATIONS<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Cybersecurity, or a related field</li><li>
Certifications: CompTIA A+ or HDI Customer Service Representative (CSR) certifications are highly valued for entry to mid-level roles.</li></ul>
LOCATION<ul><li>
Remote (Within eastern time zone)</li></ul>
CLEARANCE<ul><li>
U.S. citizenship is required. Dual citizenship is not permitted on this contract.</li><li>
Ability to obtain SEC public trust</li></ul>
CLIENT<ul><li>
Securities and Exchange Commission (SEC), Disclosure Review Program (DRP)</li></ul>
WORK HOURS<ul><li>
40 hours per week</li><li>
8 hours per day</li></ul>
EMPLOYMENT CLASSIFICATION<ul><li>
Employment Classification Eligibility &mdash; W2</li></ul>
RELOCATION<ul><li>
Not eligible for relocation benefits</li></ul>
COMPENSATION<ul><li>
Salary range: $70,000 &ndash; $90,000</li><li>
Benefits: Benefits package includes options for health, dental, and vision insurance coverage; 401k contribution options</li></ul>
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, gender, sexual orientation, ancestry, national origin, age, marital status, mental disability, physical disability, medical condition, pregnancy, political affiliation, military or veteran status, or any other basis prohibited by federal or state law.
Other Considerations: applicants will be subject to a background investigation. Individual&rsquo;s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
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Customer Support Analyst

DC PUBLIC LIBRARY

<div></div><div><div><div>JOB SUMMARY
This position is located in the Office of the Executive Director, District of Columbia Public Library (DCPL), Events, Exhibits &amp; Development Department. The Events, Exhibits &amp; Development Department manages all revenue-generating projects for DC Public Library, including our Event Rentals program; coordinates major Library programs at the Martin Luther King Jr. Memorial Library; and is responsible for the implementation of the Library&rsquo;s Arts &amp; Exhibits program.
The position serves as an Events Program Coordinator and is responsible for the administrative process of planning, coordinating, and executing events and special activities for DCPL. The Events Program Coordinator works with vendors, staff, and other stakeholders to host DC Public Library public events and private paid event rentals. 
MAJOR DUTIES AND RESPONSIBILITIES<ul><li>
Organizes, produces, and manages library-sponsored events and event rentals for the DC Public Library, most of which will occur at the newly modernized Martin Luther King Jr. Memorial Library, but on occasion may occur at one of neighborhood libraries.</li><li>
Library events include author talks, festivals, cultural programs and performances, film screenings, or other community-based programming. Event rentals may include private events such as weddings or birthday parties; corporate and non-profit board meetings, fundraising events, and galas; or invitation-only events sponsored by other District or Federal government agencies.</li><li>
Develops event run-of-shows and staffing needs for each event in collaboration with other Library departments, including Public Safety, Facilities, and Public Service.</li><li>
Creates, maintains, and distributes event documents, including schedule, contact sheet, and event program, and logistics to include parking, credentials, talent, craft services, and signage.</li><li>
Manages contract requests and payment process for event rental clients and program partners. Works closely with the Library&rsquo;s Finance, Legal, and Risk Management teams to ensure that all events follow all District regulations and Library policies.</li><li>
Maintains accurate records, preparing reports, and documenting program outcomes; assist in program evaluation, research and reporting to improve future events.</li><li>
Monitors proper funding and in-kind usage for agency events. Manages records of all contracts and payments associated with events.</li><li>
Work in partnership with Event Manager to provide prospective clients with information about the various spaces available at the Library; updated, accurate information about rental rates, space availability, and capacities; and other key information.</li><li>
In partnership with others on the Events team, manages the marketing resources for the event rental program, including a website presence, social media, and advertising, while helping to ensure that all marketing for the event rental program is consistent with DCPL&rsquo;s overall branding and marketing efforts</li><li>
Performs other related duties as assigned.</li></ul> 
MINIMUM QUALIFICATION REQUIREMENTS
Required Education &amp; Qualifications<ul><li>
Must possess at least a high school diploma or its educational equivalent (GED)</li><li>
Have a minimum of at least 4 years of experience in planning, managing, and executing events in similar or close related role</li><li>
Have a minimum of at least 2 years of experience tracking expenses, preparing financial reports, and staying within allocated budgets</li><li>
Strong verbal and written communication skills for client, vendor, and stakeholder interactions</li><li>
Quick thinking to address issues that arise during events or program delivery</li><li>
Ability to manage multiple projects, deadlines, and priorities simultaneously</li><li><div>
Ability to operate standard workplace technology, including email, online resources, databases, software systems, and audio/visual equipment</div></li><li><div>
Proficient knowledge of spreadsheets, web, and other computer applications, such as Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) and Google Workspace (Sheets, Docs, Gmail, Drive).</div></li><li><div>
Possess at least 1 year of experience at the next lower grade level (CS11) | Applicable to District employees&rsquo; candidates</div></li></ul>
Preferred Qualifications:<ul><li>
Bachelor&rsquo;s degree in business administration, Event Planning, Event Management, Project Management, Hospitality Management, Marketing, Instructional Design or Public Relations.</li><li>
Experience working in hospitality, nonprofit, or corporate event management.</li><li><div>
Experience using event management software (Social Tables, Cvent, Airtable).</div></li></ul> 
LICENSES AND CERTIFICATIONS 
None 
WORKING CONDITIONS/ENVIRONMENT
The work is non-sedentary and requires physical mobility and facility. There may be some walking, standing, bending, or carrying light items. Attendance at events may require some standing. The work may include activities both indoors and outdoors. The work is typically performed in an adequately lighted and climate-controlled office. Assignments may require visits to event locations, also in adequately lit and climate-controlled facilities. 
DISTRICT REFERENCE CHECK
All applicants who are current or former District of Columbia Government employees will be subject to a background examination prior to the issuance of a conditional offer of employment. This review will include coordination with District agencies where the applicant is currently or was previously employed. The purpose of this examination is to verify the applicant&rsquo;s employment standing and determine eligibility for rehire, reassignment, or promotion within the District government. Applicants found not to be in good standing may be deemed ineligible for further consideration.
By applying to this vacancy announcement, you hereby authorize the District of Columbia Public Library to conduct a background examination and reference check, including coordination with any District agencies where you are currently or was previously employed, to verify your employment standing and assess your eligibility for continued employment consideration. 
GENERAL SUITABILITY SCREENING
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening. 
ENHANCED SUITABILITY SCREENING
The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening. 
OTHER SIGNIFICANT FACTORS
Type of Appointment: Career Service Regular
Tour of Duty/Schedule: This position primarily works during standard business hours with flexibility to perform duties during evenings and weekends to support operational needs.
Department: Events, Exhibitions and Development
Collective Bargaining Unit: This position is covered under a collective bargaining agreement
Promotion Potential: None
Appointed Salary: The selected incumbent will be appointed at the appropriate salary rate of CS-12
Budgeted Salary - This position is budgeted for a minimum salary of $92,656 to a maximum salary of $104,168. Must be authorized to work in the U.S 
IMPORTANT NOTE: We appreciate every applicant&rsquo;s interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process. 
RESIDENCY REQUIREMENT
Applicants claiming residency preference will be required to maintain residency in the District of Columbia for a minimum of seven (7) years. Failure to do so may result in forfeiture of employment.
If the position you are applying for is in the Career, Management Supervisory, or Educational Service at an annual salary of one hundred fifty thousand dollars ($150,000) or more, you must establish residency in the District of Columbia within one hundred eighty (180) days of the effective date of the appointment and continue to maintain residency within the District of Columbia throughout the duration of the appointment. 
EMPLOYMENT BENEFITS
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment. 
EQUAL EMPLOYMENT OPPORTUNITY
The District of Columbia Government does not discriminate or retaliate in employment on the basis of race, color, religion, sex, pregnancy, gender identity and expression, national origin, family responsibilities, political affiliation, sexual orientation, marital status, homeless status, disability, genetic information, age, membership in an employee organization, participation in a legally protected activity, parental status, matriculation, personal appearance, credit information, status as a victim or family member of a victim of domestic violence, sexual offense, or stalking, military service, or other non-merit factor.</div></div></div>

Events Program Coordinator

Ipava State Bank

Full-time customer service representative position available at Ipava State Bank in Washington, ILThe rep will provide a variety of customer service and teller functions. These include cash handling, cash drawer maintenance, accuracy, recommending and selling bank products and services, handling inquiries, and providing services to the customers&rsquo; satisfaction in accordance with the bank&rsquo;s policies and procedures. Work involves constant and direct dealing with bank customers.Banking, retail, and/or lending experience are preferred. Also, knowledge of CSI system and six months of cash-handling experience are preferred. Must have excellent math skills, Microsoft Word and Excel proficiency, and other basic computer knowledge. Must have excellent written and verbal communication skills, be able to work under pressure, and be highly motivated and self-sufficient.Equal Opportunity EmployerPlease email resume and references to employment@ipavastatebank.comJob Type: Full-timePay: $15.00 - $19.00 per hourBenefits:<ul><li>Health insurance</li></ul>Shift:<ul><li>Day shift</li></ul>Work Location: In person

Customer Service Representative

Andersen Company

Job Overview Andersen Company is seeking a dedicated and professional Customer Service Representative to join our dynamic team in Washington, DC, United States. As one of the fastest-growing, independent tax firms, we are a unique group of talented individuals who share a vision to be the “Best of the Best.” We are looking for an innovative and motivated individual to make a direct impact by providing exceptional support to our valued clients. This is a Full-time position offering a competitive hourly wage of $19 - $29 USD per hour. The ideal candidate will be the first point of contact for our clients, embodying our commitment to excellence and contributing to our continued success. Responsibilities  <ul><li>Serve as the primary point of contact for client enquiries via phone, email, and other communication channels.</li><li>Provide accurate, valid, and complete information by using the right methods and tools.</li><li>Resolve client issues, complaints, and concerns with a high degree of professionalism and empathy.</li><li>Maintain and update client records accurately in our internal systems.</li><li>Escalate unresolved issues to the appropriate internal teams for prompt resolution.</li><li>Process client requests and manage accounts with precision and attention to detail.</li><li>Collaborate with team members to improve the overall client service experience.</li><li>Gather and report client feedback to help identify areas for service improvement.</li></ul>Qualifications  <ul><li>Proven experience in a customer service or client-facing role is essential.</li><li>Exceptional verbal and written communication skills with a professional telephone manner.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Excellent organisational skills and a keen eye for detail.</li><li>Proficiency in using CRM systems and the MS Office suite.</li><li>A patient and empathetic attitude towards clients.</li><li>The ability to work independently and as part of a collaborative team.</li><li>Experience within the financial services or tax industry would be a significant advantage but is not required.</li></ul> What We Offer  <ul><li>A competitive hourly wage and a comprehensive benefits package.</li><li>Opportunities for career development and progression within a rapidly growing firm.</li><li>A supportive and collaborative work environment where your contribution is valued.</li><li>The opportunity to be part of a team dedicated to being the "Best of the Best" in the industry.</li></ul>

Sidley Austin

<div>The Business Development Senior Coordinator is a key team member within the Marketing Department. The Senior Coordinator supports assigned practice and/or industry groups with a variety of business development and marketing projects, as described below. They take an active role in learning about the service offering, lawyers, and clients of the assigned groups, and work closely with colleagues across offices and functions to coordinate a range of integrated business development and marketing efforts.
Duties and Responsibilities:
<ul><li>Assists in the preparation of new business proposals and capability pitches, as well as formal RFP responses
</li><li>Maintains the groups' business development &quot;infrastructure&quot; (e.g., written collateral, experience database/matter lists, contact lists, opportunity tracking, etc.), exercising an acute level of quality control to ensure that all marketing collateral, communications, matter lists and other materials are consistent, error-free, and up to date
</li><li>Supports the preparation and submission of rankings, awards, surveys, league tables, and other recognitions for assigned groups
</li><li>Updates practice/industry information on the Firm's website and intranet site, and coordinates occasional external republication
</li><li>Helps write and edit practice/industry group descriptions, lawyer biographies, and client presentations to support the Firm's business development pursuits
</li><li>Conducts research on clients/prospective clients, and gathers market and competitive intelligence to develop knowledge about our clients, their industries, and legal needs
</li><li>Collaborates with the Creative team to produce branded collateral for sponsorships, client events, advertisements, presentations, and other activities
</li><li>Works with Regional BD and Marketing team members to plan client programs and Sidley-sponsored events
</li><li>Other tasks and projects as assigned 
</li></ul> 
Education and Experience:
 
Required:
<ul><li>A Bachelor's degree from an accredited university
</li><li>A minimum of two (2) years of business development and/or marketing related experience
</li><li>Excellent writing and proofreading skills
</li><li>Proficiency in Microsoft Office and Outlook
</li></ul>Preferred:
<ul><li>Marketing or business development experience in a law firm or other professional services organization
</li><li>Working knowledge of customer relationship, pipeline, and experience management databases such as InterAction, Salesforce, and/or Foundation
</li><li>Familiarity with relevant company/market research tools, as well as law firm rankings, awards, and league table publications
</li></ul>Other Skills and Abilities:
 
The following will also be required of the successful candidate:
<ul><li>Strong organizational skills
</li><li>Strong attention to detail
</li><li>Good judgment
</li><li>Strong interpersonal communication skills
</li><li>Superior relationship building skills
</li><li>Strong analytical and problem-solving skills
</li><li>Able to work harmoniously and effectively with others
</li><li>Able to preserve confidentiality and exercise discretion
</li><li>Able to work under pressure
</li><li>Able to manage multiple projects with competing deadlines and priorities
</li></ul>#LI-JW1
#LI-Hybrid
The target salary range for this role is:
$68,000-$86,000 if located in Washington, D.C.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits .
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities above satisfactorily and meet the requirements. The requirements listed above are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email sidleytalentacquisition@sidley.com (current employees should contact Human Resources).
Sidley Austin LLP is an Equal Opportunity Employer.</div>

Business Development Senior Coordinator - Enforcement and Regulatory

<div>UDR, Inc. is seeking a Multi Site Community Director to join our team in Washington DC.

GENERAL SUMMARY OF DUTIES: The Community Director focuses on the management of all aspects of customer service by creating a positive sense of community, taking charge leading a dedicated community team, and fostering positive relationships with community residents. Position may have supervision over a direct reporting staff and will drive various administrative, asset quality, customer service, financial, vendor management and personnel processes in support of community operations. Specific intent is to manage the resident relations aspect of the business to ensure community performs at highest levels to achieve and/or exceed expectations. 
 
SUPERVISION RECEIVED: Reports directly to the Senior Community Director, District Manager or Regional Manager

SUPERVISION EXERCISED: Supervision of two or more associates is required for exempt status, 1 or less for non-exempt status. Direct reports may include the Resident Service Manager, the Resident Service Coordinator(s) and/or Resident Service Specialist(s).

Exempt/Non-exempt status will depend on the supervisory responsibilities in accordance with FSLA guidelines. 2 or more direct reports = Exempt Status; 1 or less direct reports = Non-exempt Status.

ESSENTIAL FUNCTIONS:

Asset Quality 
Ensure community is ready for business and meets established physical standards daily as listed below:

1. Walk community daily; open and close all &ldquo;showing&rdquo; units. Monitor property including office space, restrooms, amenity areas, parking lot and &ldquo;showing&rdquo; units to ensure they meet UDR&rsquo;s quality, cleanliness and presentation standards and proactively monitor battery upkeep of smart locks.
 
2. Refresh community&rsquo;s signage, write and distribute collateral as needed to support the drive for occupancy and improve community image.

Customer Service 
Provide the best standard of quality and service through resident relations:

1. Answer all resident and guest questions professionally and timely, balancing the needs of both internal and external customers. Implement strategies to improve quality of customer service. 
2. Proactively launch self-guided tours and/or provide guided community tours for prospects, lend assistance and provide information pertaining to short-term rentals, corporate housing opportunities and guest suite rentals.

3. Conduct move-in orientation sessions for new residents and drive annual renewal conversations with existing residents as needed.
 
4. Oversee the Customer Survey Program by ensuring that that there is immediate follow up to residents upon the completion of each service request via an e-mail or text notification which includes the ability to request a follow up phone conversation. Follow-up phone calls to residents to gather more information on the quality and satisfaction of service requests.
 
5. Oversee and ensure the maintenance related matters are resolved and/or escalated to the Service Manager to be addressed immediately. If additional service is required, continue to follow up until the issue is resolved.

Financial 
Complete various accounting and financial functions associated with driving and supporting community operations:

1. Work closely with Business Manager to complete required financial responsibilities. 
2. Conduct Purchase Card (P-card) reconciliation for community.

Personnel (if applicable) 
Lead winning team by professional example, taking ownership and personal interest in direct reports, if applicable to drive results and team performance:
1. Host daily and weekly team huddles to discuss community/resident/operations issues and concerns, provide update to team regarding policies, practices, company or team initiatives, training and team building.
 
2. Hire and train new staff and develop staff to maximize potential. 
3. Train district property staff including RSMs, CDs and other personnel as needed and requested by AD/RM/DM. (Senior Community Director) 
4. Monitor staff performance to include performance and address performance problems through corrective action and dismissal. Assist direct reporting staff to address and resolve concerns or complaints involving job duties and job descriptions, performance standards, relations with coworkers, relations with supervisors and managers. 
5. Approve time records and requests for time off.

Vendor Management 
Complete administrative tasks associated with community operations as it relates to outside vendors, communication telecom and IT systems:
1. Manage vendor keys according to UDR&rsquo;s policies and procedures. 
2. Source new vendors as needed in order to maintain community appearance and resident services. 
3. Maintain community telecom and computer equipment, while serving as a partner to IT to troubleshoot system issues and test systems.
Administrative 
Manage and complete a variety of tasks which range from simple to complex; all of which are associated with driving and supporting community operations:

1. Prepare, communicate and deliver all resident specific and community letters and notifications, legal notifications, in addition to the management of the new resident move-in process, documentation and the issuance of all community keys, fobs, remotes, parking permits and parking assignments.
 
2. Review, monitor, administrate and sign leases as required and needed.
 
3. Enforce all policies and procedures. Maintain compliance related to lease agreements including the review and authorization of all leases and ensuring community records (leases, addenda, reports, etc.) are maintained in accordance with stated legal requirements Company policies and/or procedures. 
4. Plan and manage all community events.
 
5. Manage and maintain exemplary community website, social media campaigns, outreach marketing efforts for the community to drive occupancy and increase visibility, including PeerSpace, Craigslist, etc.
 
6. Maintain acceptable NPS scores and facilitate Reputation Management Process. 
7. Utilize the Sugar CRM to effectively manage resident relations, service requests and resident communications. 
8. Smart Rent Management and Package and Parcel Management. 
9. Manage key policy and process by providing keys to residents or contractors and documenting in accordance with the &ldquo;Key Policy&rdquo;. 
10. Investigate, address and resolve all community and resident issues, disturbances, complaints and any crime-related activities/inquiries, including the dispatch for patrol services. Complete incident report for Risk Management as needed. 
11. Serve as organizational representative along with the Business Manager for court appearances regarding non-payment and/or other legal action taken, small claims and UD hearings as necessary or required. 
12. Oversee inventory and replenishment of community office supplies and refreshments for office, residents and guests.
 
13. Develop and maintain emergency action procedures for the properties. 
14. Work closely with the Centralized Admin, Centralized Sales and Renewal teams to ensure leasing and renewal goals are met. 
15. Ensure leadership style creates a productive, motivated, informed, inspired, engaged and goal-oriented team. 
16. Comply with all Company policies and procedures related to employment.
 
17. Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job. 
18. Perform other duties as assigned or needed. 
PERFORMANCE REQUIREMENTS: Knowledge of organizational policies and procedures. Knowledge and understanding of business concepts and research principles, processes, and techniques. Knowledge of the principles of strategic business decision-making. Ability to apply policies and procedures to solve everyday business issues.

Understanding of overall property management. Must know and follow the Fair Housing laws. Knowledge of principles and methods for promoting property. Strong customer service and personnel management skills. Ability to develop and prepare business analysis and plans. Established ability in the use of social media websites like facebook, twitter, and pinterest. Demonstrated ability in budgeting and financial planning.

Highly organized and demonstrated project management skills. Ability to exercise initiative, problem solving and decision-making skills. Demonstrated understanding of social media campaigns. Ability to provide web-based analytics and recommendations. Ability to work a flexible schedule based on event calendar. Some weekend and evening work will be required.
 
 
Ability to motivate, develop, and direct people as they work, identifying the best people for the job. Ability to apply the principles and practices of work leadership and management. Ability to motivate the community team and manage their performance in accordance with company policies, values, and business practices.

Proven exceptional communication skills both written and verbal with an outgoing personality. Performs duties that require considerable initiative, independent judgment, and strong communication skills. Demonstrated knowledge and familiarity with community and rental property operations. Ability to work in conjunction with residents, prospective residents, Company managers, and associates. Ability to respond to common inquiries or complaints from subordinates, residents, regulatory agencies, or members of the business community. Polished highly professional interpersonal skills both in person, by phone and with all social media interactions. 
 
Knowledge of computer systems and applications. Must have experience with computer skills including Excel, word processing programs, internet, and e-mail at a highly proficient level. Demonstrated proficiency in the use of the internet and internet searches. Ability to create, compose, and edit written materials.
TYPICAL PHYSICAL DEMANDS: Requires mobility sufficient to travel. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Regular and consistent attendance on the job is an essential function.

TYPICAL WORKING CONDITIONS: Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous. Time commitment and schedule may vary based on the event schedule. Some weekend and evening work will be required. 
EDUCATION AND EXPERIENCE:

1. Bachelor&rsquo;s Degree in Business, related field, or its equivalent, preferred. In lieu of degree, equivalent experience in residential properties, marketing and website development, or related business operations is required. 
2. Minimum 2 to 5 years property management experience in onsite office operations, leasing, administration, customer service as well as experience in special events, marketing, and website management preferred. 
3. Minimum of two years&rsquo; management or supervisory experience is required. 
4. Experience in customer service positions in hotel properties, rental operations, or related upscale service business is preferred. 
5. Must have and maintain a valid driver&rsquo;s license unless otherwise noted.

UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 


UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.
Equal Opportunity Employer 
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.</div>

Multi Site Community Director

Explore 137+ Customer service representative csr in Washington this July. Find roles across top companies and apply now to boost your career.

137 customer service representative csr jobs In Washington

Customer Service Representative (CSR)

Customer Support Analyst

Events Program Coordinator

Customer Service Representative

Customer Service Representative

Business Development Senior Coordinator - Enforcement and Regulatory

Multi Site Community Director