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customer service specialist

Metropolitan Transportation Authority

<div>
 
 
 Description
 
 
 
 
 JOB TITLE:
 
 
 Customer Service Specialist
 
 
 
 Salary:
 
 
 
 $45,125
 
 
 
 Dept/Div:
 
 
 
 HR Center of Excellence
 
 
 
 Supervisor:
 
 
 
 Manager - Customer Management Center
 
 
 LOCATION:
 
 
 333 West 34 Street, 10001 New York, NY 10004
 
 
 
 Hours Of Work:
 
 
 
 8:15 AM- 5:30 PM (8 Hours/Day &ndash; 30-minute lunch)
 
 
 
 
 ***This position is represented by the Transportation Communication Union (TCU)***
 
 
 
 Opening:
 
 
 
 The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation&rsquo;s largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.
 
 
 
 Position Objective:
 
 
 
 The purpose of this position is to manage, resolve, and escalate Level 1 (basic) customer inquiries and service requests
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide excellent customer service to customers
 </li>
 <li>
 Resolve inquiries/requests by email or phone
 </li>
 <li>
 Prioritize service requests and manage the queue of open inquiries
 </li>
 <li>
 Record and track all interactions via Siebel CRM
 </li>
 <li>
 Identify, interpret, analyze, and research issues and seek resolution to meet customer expectations. Understand when to resolve or escalate
 </li>
 <li>
 Re-assign or escalate service requests to Level 2 or 3 as appropriate
 </li>
 <li>
 Process transactions in PeopleSoft as assigned
 </li>
 <li>
 Complete assignments as delegated by the supervisor
 </li>
 <li>
 Comply with MTA and Department policies, practices, and procedures
 </li>
 <li>
 Support project activities including: requirements gathering, functional design &amp; configuration, testing, training design, development &amp; delivery, post-production support
 </li>
 <li>
 Understand the MTA and Department vision, including how individual responsibilities fit into the long-term strategies
 </li>
 <li>
 Maintain an appropriate level of process, functional, and technical knowledge and participate in training to continue to develop such knowledge
 </li>
 <li>
 Track and report the status of work
 </li>
 <li>
 Support other team members as appropriate
 </li>
 <li>
 Ensure that all assignments are completed with the highest quality and within agreed-upon Service Level Agreement guidelines and Key Performance Indicator targets
 </li>
 <li>
 Adhere to the team budget
 </li>
 <li>
 Identify and implement continuous improvement initiatives as assigned
 </li>
 <li>
 Participate in user groups as necessary
 </li>
 <li>
 Identify and document input to the knowledge management tool
 
 
 </li>
 </ul>
 
 Knowledge/Skills/Abilities:
 
 
 
 Required
 
 
 <ul>
 <li>
 Strong customer service skills and professional demeanor
 </li>
 <li>
 Possess familiarity with the functional area
 </li>
 <li>
 Ability to process customer requests consistently with general supervision
 </li>
 <li>
 Ability to learn and use various Customer Management Center enabling technologies
 </li>
 <li>
 Working knowledge and use of PeopleSoft or related database software
 </li>
 <li>
 Ability to assess problems and promptly resolve or identify an appropriate team to resolve
 </li>
 <li>
 Strong oral and written communication skills
 </li>
 <li>
 Strong interpersonal skills with the ability to work with and collaborate across the Customer Management Center at all levels within and outside the organization.
 </li>
 <li>
 Strong organization and multitasking skills
 </li>
 <li>
 Strong time management skills and the ability to manage individual assignments
 </li>
 <li>
 Ability to work in a team environment
 </li>
 <li>
 Strong attention to detail
 </li>
 <li>
 Ability to handle sensitive situations and maintain a high degree of confidentiality
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Understanding of Customer Management Center functions
 </li>
 <li>
 Working knowledge and use of Siebel CRM, Oracle Enterprise Content Management (ECM), and Genesys Cloud or other Interactive Voice Response (IVR) system
 </li>
 <li>
 Familiarity with performance metrics and the ability to meet identified targets
 </li>
 <li>
 Working knowledge and use of office productivity tools (e.g., MS Office applications) and web-based applications
 </li>
 <li>
 Knowledge of Shared Services
 
 
 </li>
 </ul>
 
 Experience:
 
 
 
 Education and Experience:
 
 
 <ul>
 <li>
 Minimum three (3) years' experience in one or more of the following areas: HR (Employment, Recruitment, Benefits, HRIS), Procurement, Finance (Accounts Payable, Payroll), or three (3) years' experience in customer service/call center related experience
 </li>
 <li>
 Previous call center experience preferred
 </li>
 <li>
 Shared Services experience preferred
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 Required
 
 
 <ul>
 <li>
 High School Diploma or GED
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 An associate&rsquo;s degree in business administration is preferred.
 
 
 </li>
 </ul>
 Other Information
 
 
 May need to work outside of normal work hours (i.e., evenings and weekends)
 
 
 Travel may be required to other MTA locations or other external sites.
 
 
 According to the New York State Public Officers Law &amp; the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the &ldquo;Commission&rdquo;).
 
 
 Employees driving company vehicles must complete defensive driver training once every three years for current MNR drivers, or within 180 days of hire or transfer for an employee entering an authorized driving position.
 
 
 Equal Employment Opportunity
 
 
 MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including those concerning veteran status and individuals with disabilities.
 
 
 The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
</div>

Customer Service Specialist

PitchBook

<div><div>At PitchBook, a Morningstar company, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence.
If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.</div> 


About the Role:

As a member of our Account Management &amp; Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and improving. While continually learning and exploring new ideas and concepts, you will be inspired to ask questions and challenge the status quo while remaining focused on our customers' success. We value teamwork and collaboration and encourage our people to build strong, trusting relationships with their teammates, customers, and partners. A contagious positivity, insatiable curiosity, and people-first attitude are the winning traits of our most successful Account Management &amp; Customer Success team members. If this sounds like you, join us!

PitchBook's Customer Support Specialist Tier 1 provides direct customer support via phone, email, and chat to existing PitchBook clients. You will work with the support team to troubleshoot customer issues and ensure the best possible customer experience. You work at the front lines, providing real time assistance to clients in need. Customer experience pain points you identify will inform product improvements and allow PitchBook to optimize the platform for customers worldwide.

Primary Job Responsibilities:
<ul>
<li>Respond to chat, phone, and email contacts from customers</li>
<li>Achieve contact volume and quality goals measured quarterly</li>
<li>Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues</li>
<li>Work collaboratively with other support specialists to resolve customer questions and issues</li>
<li>Work continuously to document the details of each interaction in Salesforce to easily research customer issues and to inform product improvements</li>
<li>Partner with global teams to ensure continuous support availability during required business hours</li>
<li>Support the vision and values of the company through role modeling and encouraging desired behaviors</li>
<li>Participate in various company initiatives and projects as requested</li>
</ul>
Skills and Qualifications:
<ul>
<li>Bachelor's degree preferred</li>
<li>1+ years of experience in a customer service role</li>
<li>A client first attitude and enjoy engaging with customers</li>
<li>Ability to stay updated with changing industry and financial market trends while adapting to internal organizational updates and changes</li>
<li>Prior experience with Salesforce or similar CRM preferred</li>
<li>Excellent verbal and written communication skills with a keen eye for detail</li>
<li>Interested in financial markets or services, particularly private equity and venture capital</li>
<li>Ability to operate with a strong sense of urgency and deliver results</li>
<li>Terrific prioritization skills to handle high call volume in parallel with project work</li>
<li>Ability to adapt to a corporate culture and seamlessly adopt guidelines and processes set forth by the organization</li>
<li>Comfortable to engage with a diverse array of customers</li>
<li>Team player with the desire to try new ideas in order to achieve greater levels of success</li>
<li>Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily</li>
<li>Must be authorized to work in the United States without the need for visa sponsorship now or in the future</li>
</ul>
Benefits + Compensation at PitchBook:

Physical Health
<ul><li>Comprehensive health benefits</li>
<li>Additional medical wellness incentives
</li><li>STD, LTD, AD&amp;D, and life insurance</li>
</ul>
Emotional Health
<ul>
<li>Paid sabbatical program after four years</li>
<li>Paid family and paternity leave
</li><li>Annual educational stipend</li>
<li>Ability to apply for tuition reimbursement</li>
<li>CFA exam stipend
</li><li>Robust training programs on industry and soft skills
</li><li>Employee assistance program</li>
<li>Generous allotment of vacation days, sick days, and volunteer days</li>
</ul>
Social Health
<ul>
<li>Matching gifts program</li>
<li>Employee resource groups</li>
<li>Subsidized emergency childcare</li>
<li>Dependent Care FSA</li>
<li>Company-wide events</li>
<li>Employee referral bonus program</li>
<li>Quarterly team building events</li>
</ul>
Financial Health
<ul>
<li>401k match</li>
<li>Shared ownership employee stock program</li>
<li>Monthly transportation stipend</li>
</ul>
<ul><li>Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.</li></ul>

Compensation
<ul>
<li>This position is non-exempt and paid a salary of $60,000-$60,000</li>
<li>Target annual bonus percentage: 7.5%</li>
</ul>
Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments&mdash;those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices&mdash;that simply can't be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-AD2

#LI-Onsite</div>

Customer Support Specialist

Premier NX

<div>Description:

Be The Next
Customer Service Representative (Bilingual Spanish/English) - Remote 
 
Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career. 
Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Service Representative, you will contribute to Premier NX&rsquo;s success by meeting our client&rsquo;s service levels.
Come join us!
SUMMARY: We are seeking a detail-oriented and customer-focused Bilingual Spanish/English Customer Service Representative to support a well-known global brand in consumer products. The Customer Service Representative is responsible for responding to complex consumer inquiries via phone, email and live chat. The Representative will assist Spanish and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently.
Hours of Operation: We provide support to our client from Monday through Friday with shifts between 9:00AM &ndash; 5:00PM EST or 10:00AM &ndash; 6:00PM EST. Representatives work remotely with equipment supplied provided the required minimum internet speed service is validated.
Key points of the role:<ul><li>
Our contact center provides extraordinary service, and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer.</li><li>
We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed.</li><li>
This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule.</li><li>
Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward.</li><li>
Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding.</li><li>
We consider our representatives on this product a team working together to address the questions, concerns and issues</li><li>
Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be.</li></ul>
KEY RESPONSIBILITIES:<ul><li>
Answer incoming phone calls, live chats, and respond to written communication.</li><li>
Troubleshoot any issues related to the consumer product.</li><li>
Assist consumers with order inquiries, product information, and shipping updates.</li><li>
Process refunds and replacements accurately and efficiently,</li><li>
Make recommendations based on consumer&rsquo;s needs.</li><li>
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.</li><li>
Deliver a high-quality, empathetic customer experience across all channels.</li><li>
Manage multiple systems and tasks simultaneously in a fast-paced environment.</li><li>
Continually maintain working knowledge of all company products, services, and promotions.</li><li>
Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.</li></ul>
Requirements:

QUALIFICATIONS:<ul><li>
Fluent in Spanish and English (written and spoken).</li><li>
Ability to multitask and navigate multiple systems efficiently.</li><li>
Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving.</li><li>
Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations.</li><li>
Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical.</li><li>
Previous customer service experience preferred.</li></ul>
EDUCATION and/or EXPERIENCE:<ul><li>
College degree preferred with minimum of 3 years customer service experience.</li><li>
Strong computer experience working on multiple software programs.</li><li>
Consultative customer service skills: ability to analyze a customer&rsquo;s situation and present a solution.</li><li>
Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment.</li><li>
Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media &amp; chat).</li><li>
Must be authorized to work in the US without sponsorship.</li></ul>
Together, we can offer endless possibilities! What is next for you?</div>

Customer Service Representative (Bilingual Spanish/English) - Remote

Oakleaf Partnership

<div>
 
 
 Accounts Payable Specialist (SAP Concur)
 
 
 <ul>
 <li>
 
 Hourly Rate:
 
 $35-$40
 </li>
 <li>
 
 Duration:
 
 3+ months (could convert to perm)
 </li>
 <li>
 
 Location:
 
 Manhattan (Hybrid)
 </li>
 <li>
 
 Start:
 
 Immediate
 </li>
 <li>
 
 Industry:
 
 Financial Services
 </li>
 </ul>
 
 
 
 We are looking for an experienced
 
 Accounts Payable Specialist
 
 to join a fast-paced finance team on a temporary to permanent contract. This role is ideal for someone with SAP Concur experience who can step in quickly, manage high-volume AP activity, and ensure accurate, timely payments while maintaining strong controls and service levels.
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Processing, reviewing, and coding vendor invoices in line with company policies and accounting standards
 </li>
 <li>
 Matching invoices to purchase orders and resolving discrepancies with vendors and internal teams
 </li>
 <li>
 Preparing and executing payment runs (ACH, checks, and wires)
 </li>
 <li>
 Maintaining vendor master data, including onboarding new vendors and ensuring W-9 and tax documentation is complete
 </li>
 <li>
 Supporting month-end close activities, including accruals and AP reporting
 </li>
 <li>
 Responding to vendor inquiries and resolving payment issues promptly
 </li>
 <li>
 Using AP reports and analytics to monitor workflow, compliance, and SLAs
 </li>
 <li>
 Identifying opportunities to improve AP processes and efficiency
 </li>
 </ul>
 
 
 
 
 Essential Requirements
 
 
 <ul>
 <li>
 5+ years of Accounts Payable or AP Analyst experience gained in a corporate or shared services finance environment
 </li>
 <li>
 Hands-on experience with SAP Concur Accounts Payable (required)
 </li>
 <li>
 Experience working in a high-volume, fast-paced AP environment
 </li>
 <li>
 Strong understanding of PO-based invoicing and end-to-end AP processes
 </li>
 <li>
 Ability to go beyond transactional work and use reporting/analytics to manage workflow
 </li>
 <li>
 Detail-oriented, organized, and comfortable working independently
 </li>
 <li>
 Strong customer service mindset when partnering with internal teams and external vendors
 </li>
 </ul>
</div>

Accounts Payable Specialist

Amazon Web Services

<div><h2 class="jobSectionHeader">DESCRIPTION</h2><div>
Application deadline: May 14, 2026 
 
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. 
 
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect's AI capabilities? Do you love building new strategic and data-driven businesses? Join the Applied AI Solutions team as an Amazon Connect Specialist Solutions Architect! 
 
The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. Applied AI Solutions is part of the AWS Specialist &amp; Partner (ASP) org, which works backwards from our customer&rsquo;s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. 
 
A critical dimension of this role is Customer Data Readiness &mdash; assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live. You will work at the intersection of contact center operations and applied AI, helping customers move from proof-of-concept to pre-production for their Amazon Connect deployments. We stay closely connected to our customers and bring valuable data and insights to our product teams, strengthening the product roadmap. Our team is at its best when a customer is thinking big and needs specialized experience to innovate for their business. 
 
Key job responsibilities 
<ul><li>Customer Engagement: Lead technical discovery sessions with customer teams to understand business requirements, existing contact center architecture, and AI readiness. Translate findings into actionable implementation plans.
</li><li>Customer Data Readiness: Conduct data readiness assessments to evaluate the quality, accessibility, structure, and governance of customer data assets (CRMs, knowledge bases, ticketing systems, order management, etc.). Identify data gaps, recommend remediation strategies, and help customers build the data foundation required for effective AI agent tool use and RAG-powered responses.
</li><li>Agentic AI Implementation: Design and configure agentic AI solutions within Amazon Connect, including AI agent creation, AI prompt engineering, model selection, guardrail configuration, and tool/action integration.
</li><li>A2A (Agent-to-Agent) Integration: Architect Agent-to-Agent communication patterns that allow Amazon Connect AI agents to collaborate with specialized agents across the enterprise (e.g., billing agents, order management agents, IT support agents), enabling multi-agent workflows that span organizational boundaries.
</li><li>Integration Development: Build serverless integrations using AWS Lambda, API Gateway, Step Functions, and scripting (Python, Node.js) to connect Amazon Connect AI agents with customer data systems (CRMs, ERPs, databases, knowledge bases).
</li><li>Cloud Data Access: Architect secure access patterns to cloud-based data systems to power AI agent tool use and retrieval-augmented generation (RAG).
</li><li>Agentic IDE Proficiency: Leverage agentic development environments such as Kiro (and similar AI-assisted IDEs) to accelerate development workflows, including spec-driven development, agent hooks, MCP server configuration, and AI-assisted code generation.
</li><li>Pre-Production Validation: Guide customers through testing, evaluation, and validation of AI agent performance against defined success criteria before production deployment.
</li><li>Field Enablement: Share learnings, delivering technical deep-dives, and mentoring other SAs on agentic AI implementation patterns.
</li></ul> 
A day in the life 
<ul><li>Conducting data readiness assessments, identifying gaps in knowledge base coverage, and recommending data preparation steps before AI agent configuration
</li><li>Designing prompt strategies and evaluating model performance across different foundation models
</li><li>Building Lambda functions and API integrations that serve as tools for AI agents
</li><li>Configuring MCP servers to expose customer APIs, databases, and tools in a standardized format for agent consumption
</li><li>Designing A2A workflows where Amazon Connect agents hand off to or collaborate with specialized agents across the customer's enterprise
</li><li>Configuring knowledge bases and data connectors for RAG-powered agent responses
</li><li>Running evaluation frameworks to measure AI agent accuracy, latency, and customer satisfaction
</li><li>Conducting architecture reviews and providing prescriptive guidance for production readiness
</li><li>Documenting implementation patterns and contributing to the team's knowledge base
</li></ul> 
About the team 
The Applied AI Solutions Architecture team is part of the AWS Specialist and Partner Organization (ASP). We are the technical bridge between Amazon Connect customers and the service teams building the next generation of AI-powered contact center capabilities. Our team operates at the forefront of agentic AI adoption, helping customers become production-ready with Amazon Connect's Unlimited AI features.
 
 
Diverse Experiences 
 
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
 
 
Why AWS? 
 
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. 
 
Inclusive Team Culture 
 
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. 
 
Mentorship &amp; Career Growth 
 
We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
 
 
Work/Life Balance 
 
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve.</div><h2 class="jobSectionHeader"> 
BASIC QUALIFICATIONS</h2><ul><li>10+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data &amp; analytics) experience</li><li>Experience developing technology solutions and evangelising end-to-end technology roadmaps that guide IT transformations toward cloud computing</li><li>Experience communicating across technical and non-technical audiences and at C-level, including training, workshops, publications</li></ul><h2 class="jobSectionHeader">
PREFERRED QUALIFICATIONS</h2><ul><li>Knowledge of distributed systems design and implementation or equivalent</li><li>Knowledge of large scale automation and workflow management or equivalent</li><li>Knowledge of database design and implementation or equivalent</li><li>Knowledge of presentations and whiteboarding skills with a high degree of comfort speaking with internal and external executives, IT management, and developers</li><li>Experience architecting, migrating, transforming or modernizing customer requirements to the cloud</li><li>Experience with Amazon Connect or other enterprise contact center platforms (Genesys, Avaya, Cisco, NICE, Five9, etc.)</li><li>Hands-on experience with Amazon Bedrock, including model invocation, agent creation, knowledge base configuration, and guardrails</li></ul> 
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. 
 
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company&rsquo;s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. 
 
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner. 
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. 
USA, CA, San Francisco - 210,200.00 - 284,300.00 USD annually 
USA, CO, Denver - 182,800.00 - 247,300.00 USD annually 
USA, GA, Atlanta - 182,800.00 - 247,300.00 USD annually 
USA, IL, Chicago - 182,800.00 - 247,300.00 USD annually 
USA, NY, New York - 201,000.00 - 272,000.00 USD annually 
USA, VA, Herndon - 182,800.00 - 247,300.00 USD annually 
USA, WA, Seattle - 182,800.00 - 247,300.00 USD annually</div>

Principal Applied AI Solutions Architect, Amazon Connect

DOLCE&GABBANA

<div>
 
 Accounts Payable Specialist &ndash; Finance
 
 
 
 Dolce &amp; Gabbana represents excellence rooted in its &ldquo;Made in Italy&rdquo; heritage. Every creation reflects the Brand&rsquo;s commitment to craftsmanship, fatto a mano, innovation and quality. Guided by a strong dedication to sustainability, the Brand adopts certified materials and responsible practices, ensuring that contemporary luxury is created with respect for future generations.
 
 
 
 ROLE
 
 
 
 Dolce &amp; Gabbana, a leader in the world of luxury fashion, has an exceptional career opportunity available for an
 
 Accounts Payable Specialist.
 
 The Accounts Payable Specialist supports the full cycle of AP operations for US and Canadian entities, ensuring timely and accurate processing of vendor invoices, payments, and reconciliations. This role works closely with the Accounts Payable Manager to maintain strong internal controls, uphold financial accuracy, and support month ‑ end and year ‑ end closing activities.
 
 
 
 MISSION
 
 
 
 
 (Responsibilities (including, But Not Limited To)
 
 
 
 <ul>
 <li>
 Process vendor invoices accurately and in accordance with company policies and approval workflows.
 </li>
 <li>
 Review invoices for proper coding, documentation, and compliance with internal controls.
 </li>
 <li>
 Prepare and process weekly and monthly payment runs, including checks, ACH, and wire transfers.
 </li>
 <li>
 Reconcile vendor statements and resolve discrepancies in a timely manner.
 </li>
 <li>
 Maintain accurate electronic records and ensure proper documentation for audit purposes.
 </li>
 <li>
 Assist with AP aging reports, accruals, and month ‑ end reconciliations.
 </li>
 <li>
 Collaborate with Procurement, Retail, and Operations to resolve invoice or purchase order issues.
 </li>
 <li>
 Support 1099 reporting and other regulatory requirements.
 </li>
 <li>
 Respond to vendor inquiries and maintain positive supplier relationships.
 </li>
 <li>
 Assist with internal and external audits by preparing schedules and supporting documentation.
 </li>
 <li>
 Contribute to process improvements to enhance efficiency, accuracy, and workflow integration..
 
 
 </li>
 </ul>
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Accuracy and timeliness of invoice processing and payments
 </li>
 <li>
 Quality and reliability of reconciliations and reporting
 </li>
 <li>
 Compliance with internal controls and audit requirements
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 <li>
 Vendor satisfaction and issue ‑ resolution efficiency
 
 
 </li>
 </ul>
 
 PROFILE
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in accounting or finance; or related field
 </li>
 <li>
 2&ndash;4 years of AP experience, ideally within retail or luxury goods
 </li>
 <li>
 Strong understanding of AP processes, invoice flow, and payment cycles
 </li>
 <li>
 Proficiency in Microsoft Excel (Pivot Tables and V-Lookups)
 </li>
 <li>
 Strong knowledge of US GAAP and AP processes
 </li>
 <li>
 Experience with SAP and Concur
 </li>
 <li>
 Strong analytical skills with exceptional attention to detail
 </li>
 <li>
 Ability to manage multiple priorities in a fast ‑ paced environment
 </li>
 <li>
 Excellent communication and customer ‑ service skills
 </li>
 <li>
 Collaborative mindset with the ability to work cross ‑ functionally
 
 
 </li>
 </ul>
 A career at Dolce &amp; Gabbana offers the opportunity to contribute to a legacy defined by creativity, craftsmanship and responsibility. Together, we continue to shape timeless fashion, while advancing the Brand&rsquo;s vision of sustainable luxury.
 
 
 The salary rate for this role ranges from $60,000 - $65,000. Additionally, we offer the opportunity to take part in our comprehensive benefits program which includes: medical, dental, vision, life &amp; disability insurances, 401(k) plan, FSA plans, and more. The total compensation amount for a candidate is based on factors including educational background, professional experience, and industry knowledge.
 
 
 Dolce &amp; Gabbana is committed to building a diverse workforce. We believe diversity in all its forms &ndash; gender, age, nationality, culture, religious beliefs and sexual orientation &ndash; enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
 
 
 LOCATION: USA &ndash; NEW YORK &ndash; NY
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Accounts Payable Specialist - Finance

NYC Transit

Overview Join the dynamic team responsible for managing transit options in the vibrant &lt;LOCATION&gt; area! As a Transit Option Z Zee 2 Specialist, you will play a crucial role in coordinating transportation services, ensuring efficient mobility solutions, and supporting community connectivity. This paid position offers an exciting opportunity to contribute to urban transit operations, enhance passenger experience, and develop valuable skills in transportation management. If you thrive in fast-paced environments and are passionate about improving public transit, this role is perfect for you!Duties<ul><li>Assist with the planning and scheduling of transit routes to optimize coverage and efficiency</li><li>Coordinate with drivers, dispatchers, and maintenance teams to ensure smooth daily operations</li><li>Monitor transit service performance and address any operational issues promptly</li><li>Support passenger inquiries and provide clear information about routes, schedules, and service updates</li><li>Conduct routine inspections of transit vehicles and facilities to maintain safety standards</li><li>Collect and analyze data related to ridership patterns and service delivery for continuous improvement</li><li>Document incidents, operational logs, and maintenance reports accurately and promptly</li></ul>Qualifications<ul><li>Strong organizational skills with the ability to multitask effectively in a busy environment</li><li>Excellent communication skills to interact confidently with team members and the public</li><li>Basic knowledge of transportation systems or experience in transit operations preferred</li><li>Ability to work flexible hours, including evenings and weekends as needed</li><li>Proficiency with computers and data entry tools for record keeping and reporting</li><li>A proactive attitude with problem-solving capabilities to address operational challenges quickly</li><li>Prior experience in customer service or public transportation is a plus</li></ul>This role offers a rewarding opportunity to be part of a dedicated team committed to enhancing urban mobility. We value energetic individuals who are eager to make a difference in their community through reliable transit solutions!Job Type: Full-timePay: $35.93 - $43.27 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li></ul>Work Location: In person

Nyc transit option z zee 2

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