customer service representative

customer success manager Jobs in New York

customer success manager

after sales service supervisor, maison madison Jobs in New York

call center representative Jobs in New York

call center representative

call service representative Jobs in New York

call service representative

customer service supervisor

Identiv Inc

As a Customer Service Representative for our team, you’ll be the first person our customers come into contact with. On a typical day, you’ll answer questions, process orders, answer questions and provide accurate information across multiple channels.  Provide clear and accurate information about products or servicesTroubleshoot problems and offer appropriate resolutionsIn your role as a Customer Service Representative, your goal should always be to deliver the best customer service experience possible, keeping our clients happy.Maintain records of customer interactions, including sales, comments, and complaints   [1+] years of Customer Service Representative experienceHigh school diplomaProficient with computers and CRM softwareExcellent communication skillsSuperb customer service, time-management, and multitasking skills

Customer Service Representative

Silearth

Job Overview Silearth is a unique organisation dedicated to capturing and sharing the stunning beauty of natural landscapes, with a special focus on iconic locations like Joshua Tree, California. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team in New York, NY, United States. This is a Full-time position and a fantastic opportunity for an individual who is passionate about providing exceptional customer support. As the first point of contact for our customers, you will play a crucial role in representing our brand, answering enquiries, and ensuring a positive customer experience from start to finish. The successful candidate will be a clear communicator, a natural problem-solver, and an integral part of our growing team. Salary: $18.52 - $45.00 per hour Responsibilities * Professionally handle all inbound customer enquiries via email, phone, and social media channels in a timely and efficient manner. * Provide accurate and detailed information regarding our products, such as photographic prints, and services. * Resolve customer issues and complaints with empathy and professionalism, aiming for first-contact resolution. * Process customer orders, returns, and exchanges accurately. * Maintain and update customer records in our internal database, ensuring a high level of data integrity. * Gather and document customer feedback to help our team improve our products and services. * Collaborate with other team members to ensure a seamless and consistently excellent customer journey. Qualifications * Proven experience in a customer service, customer support, or a similar client-facing role. * Exceptional written and verbal communication skills with a professional and friendly telephone manner. * Strong interpersonal skills and a genuine passion for helping others. * Excellent problem-solving abilities and the capacity to remain calm under pressure. * Proficiency in using common customer service software and CRM systems. * Strong organisational and time-management skills with the ability to prioritise tasks effectively. * A high level of attention to detail and accuracy in all work. * A personal interest in photography, travel, or nature is highly desirable. Benefits * A competitive hourly wage and benefits package. * Opportunities for professional development and career growth. * A supportive, creative, and friendly team environment. * Generous paid time off and holiday entitlement. * Employee discounts on Silearth products.

Customer service representatives

Notchwood Landscape

Job Overview Notchwood Landscape, a leading provider of specialised landscape design, installation, and maintenance services, is seeking a dedicated and professional Online Chat Representative to join our team. This is a full-time, fully remote position. The successful candidate will be the first point of contact for our residential and commercial clients, embodying our commitment to quality and exceptional customer satisfaction. This role offers a competitive hourly rate of $22 - $26 USD. Responsibilities * Engage with prospective and existing clients via online chat to answer inquiries promptly and professionally. * Provide detailed information regarding our full range of landscaping services, including design, installation, and maintenance programmes. * Assist clients with scheduling consultations, service appointments, and follow-ups. * Identify and assess customer needs to achieve satisfaction and generate potential sales leads. * Resolve client issues and complaints with empathy and efficiency, escalating complex cases to the relevant department when necessary. * Accurately record and maintain client interaction details in our company database. * Develop and maintain a comprehensive knowledge of the company’s services and processes. Qualifications * Demonstrable experience in a customer service, online support, or similar client-facing role. * Exceptional written communication and interpersonal skills, with impeccable grammar and attention to detail. * Strong typing proficiency and the ability to manage multiple chat conversations simultaneously. * A high degree of professionalism and a patient, customer-oriented approach. * The ability to work independently and effectively in a remote environment. * Excellent problem-solving abilities and a proactive mindset. * An interest in or prior experience within the landscaping or horticulture industry would be advantageous. Benefits * Work from the comfort of your own home with a fully remote position. * Receive a competitive hourly wage. * Opportunity to be part of a reputable company dedicated to creating beautiful outdoor spaces.

Online Chat Representative (Remote)

Cardata

We are currently seeking friendly, dependable, and motivated individuals to join our team as Remote Customer Service Representatives. This is a fully remote position, giving you the flexibility to work from home from almost anywhere in the United States with a reliable internet connection.Whether you're starting your career or looking for a new opportunity, this role is a great fit. No prior experience is required—we provide comprehensive paid training to ensure you have the knowledge and confidence to succeed. If you enjoy helping others, staying organized, and working in a supportive team environment, we'd love to hear from you.<h2>Key Responsibilities</h2>Respond to customer emails and online inquiries in a professional and timely manner.Update customer information and maintain accurate digital records.Assist customers with basic account-related questions using company resources.Complete assigned tasks with accuracy while meeting deadlines.Collaborate with team members to deliver outstanding customer support.<h2>Qualifications</h2>High school diploma or equivalent.Basic computer and internet skills.Strong written communication and organizational skills.Excellent attention to detail and a positive, professional attitude.Ability to work independently and manage time effectively.<h2>What We Offer</h2>100% remote position with the flexibility to work from home.Paid training and ongoing support from experienced team members.Flexible scheduling to support work-life balance.Competitive hourly pay.Opportunities for career advancement and professional development.A welcoming, inclusive, and team-oriented work environment.

Remote Customer Service Representatives

steinberger construction inc

Job Overview Steinberger Construction Inc. is seeking a dedicated and professional Customer Experience Associate to join our team in New York, New York. This is a full-time position ideal for an individual who is passionate about delivering exceptional client service within the dynamic construction industry. The successful candidate will be the primary point of contact for our clients, ensuring a smooth, transparent, and positive experience throughout the entire project lifecycle. You will play a crucial role in maintaining our reputation for quality and client satisfaction. Responsibilities  <ul><li>Serve as the main point of contact for all client enquiries, providing timely and professional responses.</li><li>Proactively communicate project updates, milestones, and any potential delays to clients.</li><li>Manage client expectations effectively and work to resolve any issues or concerns in a prompt and efficient manner.</li><li>Liaise between clients and internal teams, including project managers and contractors, to ensure client requirements are clearly understood and met.</li><li>Gather, analyse, and report on client feedback to identify trends and contribute to our continuous service improvement initiatives.</li><li>Maintain accurate and detailed records of all client interactions and correspondence.</li><li>Assist in the preparation of client-facing documentation, presentations, and reports.</li><li>Organise and coordinate client meetings, site visits, and project handover procedures.</li></ul>Qualifications  <ul><li>Proven experience in a customer service, client relations, or account management role.</li><li>Exceptional verbal and written communication skills, with a keen eye for detail.</li><li>Strong interpersonal skills with the ability to build and maintain lasting client relationships.</li><li>Excellent organisational and problem-solving capabilities, with an aptitude for managing multiple priorities simultaneously.</li><li>A professional, patient, and empathetic approach to client management.</li><li>Proficiency in the Microsoft Office Suite is essential.</li><li>Experience within the construction, engineering, or real estate sectors is highly desirable but not essential.</li><li>Familiarity with CRM software would be considered an advantage.</li></ul> Benefits  <ul><li>A competitive daily salary ranging from $250 to $500 USD, commensurate with experience.</li><li>Opportunities for professional growth and career development within a reputable company.</li><li>A collaborative and supportive work environment.</li><li>The chance to be a key part of exciting and impactful construction projects.</li></ul>

Customer Experience Associate

Sunher Royal Company

<h2>Job Overview  </h2>We are seeking a highly organized, detail-oriented, and proactive Remote Data Entry / Executive Assistant to join our remote team. This position is ideal for a professional who excels at administrative support, data management, and executive coordination while maintaining a high level of accuracy, confidentiality, and professionalism.The successful candidate will be responsible for providing executive administrative support, maintaining accurate records, coordinating schedules, managing communications, and performing data entry tasks to ensure smooth day-to-day business operations.  <h2>Key Responsibilities  </h2>Accurately enter, update, and maintain company records, databases, and confidential information.Provide administrative support to executives and management teams.Manage calendars, schedule appointments, meetings, and virtual conferences.Prepare, edit, and organize correspondence, reports, presentations, and other business documents.Respond to emails, phone calls, and other communications professionally and promptly.Organize electronic files and maintain accurate documentation and records.Coordinate travel arrangements, meeting logistics, and expense reports as required.Perform document management, filing, and record-keeping while ensuring data accuracy.Assist with special projects, research, and general administrative tasks.Maintain confidentiality when handling sensitive company and executive information.Collaborate with internal departments to ensure efficient workflow and operational support.Perform additional administrative duties as assigned.  <h2>Qualifications  </h2>High school diploma or equivalent required; an associate's or bachelor's degree is preferred.Previous experience in data entry, executive assistance, administrative support, or office administration is preferred.Excellent written and verbal communication skills.Exceptional organizational and time-management abilities.Strong attention to detail and a high level of accuracy.Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and Google Workspace.Excellent typing and computer skills.Ability to prioritize multiple tasks and meet deadlines in a remote work environment.Strong problem-solving and interpersonal skills.Ability to work independently while maintaining professionalism and confidentiality.  <h2>Preferred Skills  </h2>Experience with CRM systems, document management software, and scheduling tools.Knowledge of virtual collaboration platforms such as Microsoft Teams or Zoom.Strong multitasking and project coordination abilities.Professional demeanor with excellent customer service and communication skills.  <h2>Benefits  </h2>Competitive salary with performance-based growth opportunities.Fully remote work environment.Flexible work schedule.Paid training and professional development opportunities.Career advancement within a growing organization.Paid time off and holiday benefits.Comprehensive benefits package for eligible employees.Supportive, collaborative, and professional work environment.  If you are a motivated professional with exceptional organizational skills and a passion for administrative excellence, we encourage you to apply for this exciting opportunity to grow your career as a Data Entry / Executive Assistant.

Data Entry / Executive Assistant

Qureos

About the company: We build AI hiring agents. They deploy inside the enterprise systems a company already runs, or on the Qureos platform itself for teams who would rather have the whole hiring stack in one place. Either way the agents do the work recruiting teams have always done by hand, from sourcing and screening to interviewing and shortlisting, with speed and consistency no agency or traditional ATS can match. We are a Seed-stage startup backed by Prosus Ventures and COTU Ventures, having raised $5M to accelerate the future of AI-powered hiring. Trusted by more than 1,000 enterprise and public sector organizations, we're scaling rapidly as we build the next generation of AI hiring agents. Operating in a market where every unfilled role and every slow hiring loop costs real money, we are building the future of AI-powered hiring. Our agents let companies run high-volume hiring end to end without ripping out the systems their teams already live in. About the Role As a Forward Deployed Engineer, you will sit at the intersection of engineering, AI, and customer impact. You will work directly with customers to understand how they hire, find the parts of that process worth handing to an agent, and then design, build, and deploy those agents either into the customer's existing enterprise stack or onto the Qureos platform, depending on how they want to run. <ul><li>You will partner closely with customers and Qureos's product and engineering teams to customise agent workflows, improve agent performance, and bring what you learn in live deployments back into the core platform.</li><li>This role is ideal for an engineer who enjoys building production systems, working inside someone else's environment, solving ambiguous problems, and shaping how AI actually gets used in hiring.</li></ul> What You'll Do <ul><li>Embed directly with customers to understand their hiring processes, the systems those processes run on, and where an agent can take over.</li><li>Design, build, and deploy AI hiring agents that source, screen, interview, and move candidates through the funnel.</li><li>Ship those agents into the customer's existing enterprise environment, or onto the Qureos platform for customers who want the all-in-one setup.</li><li>Develop and maintain the infrastructure behind the agents, including APIs, integrations with enterprise ATS and HRIS systems, monitoring, and feedback loops.</li><li>Translate customer requirements into scalable technical solutions and production-ready deployments.</li><li>Collaborate with product and engineering teams to influence roadmap decisions based on what you see in the field.</li><li>Identify patterns across customer deployments and turn one-off integration work into something the platform supports natively.</li><li>Work across engineering, product, and customer teams to ensure successful adoption and long-term impact.</li><li>Operate independently in fast-moving environments where ownership and initiative are highly valued.</li></ul> What You'll Bring <ul><li>3+ years of software engineering experience, preferably with backend, infrastructure, or systems-focused development.</li><li>Strong programming experience in Python (experience with TypeScript/JavaScript is a plus).</li><li>Experience working with cloud platforms such as AWS, GCP, or Azure.</li><li>Ability to design and build reliable production systems, including inside environments you do not control.</li><li>Strong communication skills with the ability to work with both technical and non-technical stakeholders.</li><li>Experience working directly with customers, partners, or cross-functional teams is a plus.</li></ul> Bonus: experience with AI agents, large language models (LLMs), vector databases, prompt engineering, retrieval-augmented generation (RAG), voice agents, or integrating with enterprise ATS and HRIS platforms. Comfortable working in dynamic environments with changing priorities and high ownership. Why Join Us You'll be part of a team building a category-defining AI company in a market that has barely started to change. We move fast, we ship, and we work close to the customer. If you are excited about building AI agents that do real work, deploying them into the systems enterprises actually run, and shaping how hiring gets done, we'd love to hear from you.

Forward Deployed Engineer

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