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onboarding success manager, enterprise Jobs in Boston

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sales support administrator Jobs in Boston

sales support administrator

senior project manager

senior solutions engineer

customer solutions program manager

Lumafield

<div><div><b>About Lumafield:</b></div><div></div><div><br>
Lumafield was founded in 2019 to upgrade manufacturing.<br>
</div><div></div><br>
<div>We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.<br>
</div><div></div><br>
<div>Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.<br>
</div><div></div><br>
<div>We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We&rsquo;re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.<br>
</div><div></div><br>
<div>Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.<br>
</div><div></div><br>
<div><b>About the role:</b></div><br>
<div></div>
<div>
<p>Lumafield is seeking a Customer Solutions Delivery Program Manager to drive the successful delivery of technical solutions that combine both hardware and software to solve manufacturing and engineering challenges.</p>
<p>
 In this customer-facing role, you'll be responsible for the end-to-end development and implementation of solutions that require coordination across multiple teams, as well as manage timelines, scope, and stakeholder expectations with customers. These solutions may range in complexity from multi-week projects for a single product, to larger programs that entail delivery of multiple solutions across a customer&rsquo;s organization and/or product families.</p>
<p>
This role requires strong communication skills as you'll interface with executives, engineering teams, and technical staff both internally at Lumafield and across our customer base.</p>
<p>
This role will also help establish processes for scaling our delivery and management of complex customer engagements while maintaining the highest levels of quality and professionalism.</p>
<p>
This role requires a proactive project team leader who works effectively in fast-paced environments, approaches complex technical challenges systematically, and demonstrates the resilience and curiosity that defines Lumafielders.</p>
</div>
<h3 class="jobSectionHeader"><b>What you'll do:
</b></h3><ul><li>Manage end-to-end program delivery for customer solutions that can involve hardware, software application development, and integrations</li>
<li>Collaborate with customers to define scope, requirements, and priorities, with a lens of driving value for their business</li>
<li>Collaborate with product and engineering teams to define requirements and execute on them</li>
<li>Own scope and timelines for individual projects and broader programs by developing project plans, identifying and mitigating risks, and communicating early and often</li>
<li>Manage change internally and externally with customers, providing structure with Change Orders, and enforcing expectations</li>
<li>Drive process improvement by documenting lessons learned, establishing best practices, and developing scalable frameworks</li>
</ul><h3 class="jobSectionHeader"><b>About you:
</b></h3><ul><li>B.S. in engineering or business</li>
<li>8+ years of experience, including engineering experience, and project or program management experience in technical environments</li>
<li>Have experience with automated equipment installation as well as software application development and delivery</li>
<li>Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs</li>
<li>High level of detail orientation and exceptional organizational skills</li>
<li>Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities</li>
<li>Able to independently develop frameworks and project plans through forward-looking thinking, in situations without precedent</li>
<li>Must be a US citizen or GC holder</li>
</ul><h3 class="jobSectionHeader"><b>Bonus points:
</b></h3><ul><li>MBA</li>
<li>Technical expertise in software application development or embedded systems</li>
</ul><div>The base salary range listed here represents the anticipated low and high end of the salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. All full time employees receive an equity grant.</div><div>
Lumafield offers both competitive cash and equity compensation, as well as a health &amp; wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!</div><div></div><div><br>
Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don&rsquo;t meet every single requirement listed? We encourage you to apply anyway &ndash; If you&rsquo;re excited about our technology, the opportunity, and are eager to learn more we&rsquo;d love to hear from you!<br>
</div><div></div><br>
<div>In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.</div><div></div><div><br>
Reach out if you want to be a part of what we are building.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

Customer Solutions Program Manager

Chewy

<div><p>Job Description:</p><p></p><p><b>
Your Opportunity</b></p><p>
Chewy is seeking a highly skilled and experienced <b>Manager, Data Science</b> to join our growing Customer Care Data organization! In this role, you will lead a team of Data Scientists and Machine Learning Engineers. You will collaborate with multi-functional partners to build, develop, and deploy machine learning and data-driven solutions that improve customer and agent experiences. You will guide projects from experimentation to production, bridging advanced analytics with scalable engineering, to deliver measurable business impact. This is a hands-on leadership role dedicated to technical depth, innovation, and execution excellence.</p><p><b>
What You&rsquo;ll Do</b></p><ul><li>
Lead the design and implementation of scalable, reliable machine learning and AI solutions that empower Chewy&rsquo;s Customer Care teams.</li><li>
Partner with engineering, product, operations and enterprise teams to identify high-impact use cases and translate business needs into technical solutions.</li><li>
Lead all aspects of the full data science lifecycle, from data acquisition and feature engineering to model development, deployment, and performance monitoring.</li><li>
Implement best practices in experimentation, model validation, and continuous improvement, ensuring rigor and reproducibility.</li><li>
Ensure models are operationalized through strong MLOps practices, including CI/CD pipelines, versioning, and automated retraining and data quality and governance standards are maintained across all projects.</li><li>
Mentor and develop Data Scientists &amp; Machine Learning Engineers, fostering technical excellence, scalable thinking, and innovation within the team.</li><li>
Guide project prioritization and resource allocation, balancing long-term innovation with near-term business needs.</li><li>
Communicate findings and recommendations to senior leaders through compelling narratives and data visualizations that drive strategic decisions.</li><li>
Stay ahead of emerging ML and AI techniques, particularly in NLP, LLMs, and generative AI, and evaluate their applicability to Chewy&rsquo;s business context.
</li></ul><p><b>What You&rsquo;ll Need</b></p><ul><li>
Master&rsquo;s degree (or Ph.D.) in Data Science, Computer Science, Statistics, or a related field.</li><li>
5+ years of experience in data science or applied machine learning, including at least 2 years leading technical teams.</li><li>
Strong programming skills in Python or R, with experience in data manipulation and ML libraries (e.g., scikit-learn, TensorFlow, PyTorch).</li><li>
Solid understanding of machine learning algorithms, statistical modeling, experimental design and MLOps.</li><li>
Hands-on exposure to LLMs and advanced NLP techniques, including fine-tuning, prompt optimization, and generative AI.</li><li>
Experience with SQL and data engineering concepts; familiarity with cloud platforms (AWS, GCP, or Azure).</li><li>
Familiarity with big data and analytics technologies (e.g., Spark, dbt, Iceberg, Redshift, Athena).</li><li>
Experience with data visualization tools (e.g., Tableau, Streamlit, Plotly).</li><li>
Proven ability to translate complex analytical outcomes into actionable business insights.</li><li>
Excellent communication and stakeholder management skills, with the ability to align technical work to strategic objectives.</li></ul><p><b>
Nice to Have</b></p><ul><li>
Knowledge of graph-based modeling, optimization, or recommendation systems.</li><li>
Previous experience in retail or e-commerce environments.</li></ul><br>
<p></p>
The base salary range for this role is $137,500 - $225,000.00.<ul><li><p>
The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate&rsquo;s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.</p></li></ul><p></p><p>
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.</p><p></p><p>
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.</p><p></p><p>
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.</p></div><p></p>

Manager, Data Science III

Johnson & Johnson

<div><p>At Johnson &amp; Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com</p><p>
As guided by Our Credo, Johnson &amp; Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson &amp; Johnson, we respect the diversity and dignity of our employees and recognize their merit.</p><p><b>
Job Function:
</b></p>MedTech Sales<p><b>
Job Sub Function:
</b></p>Clinical Sales &ndash; Surgeons (Commission)<p><b>
Job Category:</b></p>
Professional<p><b>
All Job Posting Locations:</b></p>
Boston, Massachusetts, United States of America, Worcester, Massachusetts, United States<p><b>
Job Description:</b></p><div>
We are searching for the best talent for a Sales Consultant located in greater Boston, Worcester, and Cape Cod, MA.</div><p><b>
About Orthopaedics</b></p><p>
Fueled by innovation at the intersection of biology and technology, we&rsquo;re developing the next generation of smarter, less invasive, more personalized treatments.</p><p>
Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that&rsquo;s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery. Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech</p><p>
DePuy Synthes, part of the Johnson &amp; Johnson Medical Devices Companies, provides one of the most comprehensive orthopedics portfolios in the world. DePuy Synthes solutions, in specialties including joint reconstruction, trauma, craniomaxillofacial, spinal surgery and sports medicine, are designed to advance patient care while delivering clinical and economic value to health care systems worldwide. For more information, visit www.depuysynthes.com.
</p><p>At Mitek Sports Medicine, we are passionate about getting patients back to their passion. As a global leader in orthopaedic sports medicine, we develop minimally invasive devices and non-surgical products used in the treatment of joint injuries related to sports and physical activity, as well as degenerative tissue conditions.
</p><p>The Sales Consultant has front-line responsibility for developing and fostering new surgeon and account-level relationships within a geographic territory. Sales Consultants are primarily responsible for the conversion of prospect surgeons/accounts and penetration of existing customers through incremental sales, handling a book of business. This role will drive sales by understanding customers&rsquo; needs, then developing and carrying out a sales strategy that fulfils those needs.
</p><p><b>Key Responsibilities:</b>
</p><ul><li><p>Prospecting and Planning: Identify and qualify prospective surgeons and accounts. Develop and implement account or surgeon-specific plans and selling strategies to grow sales and convert new business.
</p></li><li><p>Achieve Business Plan Objectives and sales goals/quotas through accurate use of approved resources
</p></li><li><p>Product Sales: Drive product sales for all assigned products within an assigned territory or set of named accounts. Uses product and customer knowledge to present, demonstrate, and ensure proper utilization of products
</p></li><li><p>Customer Relationships: Gain access to the right surgeons and buyer points within an account. Build effective customer relations with key surgeons, operating room personnel and other pertinent hospital personnel
</p></li><li><p>Case Coverage: Maintain appropriate surgeon/resident contact with all prospects or newly converted customers. Routinely provides support to surgeons and OR personnel during surgical cases
</p></li><li><p>Customer Care: Strive to improve care for our patients. Service customer as a problem solver and maintain excellent response time and follow-up. Routinely educates Surgeons, OR and Central Supply Personnel through in-services and workshops
</p></li><li><p>Inventory Management: Maintain JnJ sales equipment and promotional materials in proper condition and use them to support territory efforts consistent with company policies and procedures.
</p></li><li><p>Handles and prioritizes competitive threats as appropriate
</p></li><li><p>Actively promotes new or special emphasis products and strategic selling objectives
</p></li><li><p>Implements a plan to achieve a balanced product sales mix in assigned territory
</p></li></ul><p><b>Qualifications</b>
</p><p><b>Education &amp; Experience:</b>
</p><ul><li><p>Bachelor&rsquo;s degree + minimum of 3 years of professional and/or related experience <b>or</b>
</p></li><li><p>Associate degree or Medical Certification (CST, PT, etc.) + minimum of 5 years of professional and/or related experience <b>or</b>
</p></li><li><p>Minimum of 8 years of professional and/or related experience <b>or</b>
</p></li><li><p>Recently transitioned from Active Military Duty + minimum of 3 years of professional and/or related experience
</p></li></ul><p><b>Other:</b>
</p><ul><li><p>The ability to work in a lab/operating room environment.
</p></li><li><p>A valid driver's license issued in the United States
</p></li><li><p>The ability to travel, which may include weekend and/or overnight travel.
</p></li><li><p>Residence in or ability to relocate to the posted territory.
</p></li><li><p>Strong interpersonal communication, influencing, critical thinking and problem-solving skills required.
</p></li><li><p>Experienced in data analysis and have excellent problem-solving skills
</p></li><li><p>Results orientation/Prioritization
</p></li><li><p>Ability to work independently and autonomously
</p></li><li><p>Partnership and Collaboration - Ability to work in a complex reporting structure
</p></li><li><p>High level of accuracy and attention to detail.
</p></li><li><p>Demonstrated ability to understand, interpret, communicate, and work in complex environments
</p></li><li><p>Functional knowledge of human anatomy and physiology, basic knowledge of surgery
</p></li><li><p>Strong technical product knowledge of surgical instruments, procedures, protocols, and solutions preferred
</p></li></ul><p>Johnson &amp; Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.<br>
</p><p><br>
Johnson &amp; Johnson is committed to providing an interview process that is inclusive of our applicants&rsquo; needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.<br>
<br>
</p><p>At Johnson &amp; Johnson, we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear, fair, and respectful of your time.</p><p><br>
Here&rsquo;s What You Can Expect</p><ul><li><p>
Application review: We&rsquo;ll carefully review your CV to see how your skills and experience align with the role.</p></li><li><p>
Getting to know you: If there&rsquo;s a good match, you&rsquo;ll be invited to complete a short-recorded video interview, giving you the chance to share more about yourself. If successful, a recruiter will also reach out by phone to walk you through the process and answer any questions.</p></li><li><p>
Interviews with the team: If you move forward, you&rsquo;ll meet with the hiring manager (and possibly others on the team) in one or two interview rounds, depending on the role.</p></li><li><p>
Staying informed: We know waiting can be hard, so our recruitment team will keep you updated and make sure you know what to expect at each step.</p></li><li><p>
Final steps: For successful candidates, you will need to complete country-specific checks before starting your new role. We will help guide you through these.</p></li></ul><p><br>
At the end of the process, we&rsquo;ll also invite you to share feedback in a short survey &mdash; your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson &amp; Johnson. We&rsquo;re excited to learn more about you and wish you the best of luck in the process! #RPONA</p><p>
Johnson &amp; Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.</p><p><br>
Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.</p><p>
The anticipated base salary range for this position is $46,000 - $83,000.</p><p>
The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan.
</p><ul><li>Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
</li><li>Employees may be eligible to participate in the Company&rsquo;s consolidated retirement plan (pension) and savings plan (401(k).</li><li>
This position is eligible to participate in the Company&rsquo;s long-term incentive program.
</li><li>Employees are eligible for the following time off benefits:</li><li>
Vacation &ndash; up to 120 hours per calendar year
</li><li>Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington &ndash; up to 56 hours per calendar year
</li><li>Holiday pay, including Floating Holidays &ndash; up to 13 days per calendar year.</li><li>
Work, Personal and Family Time - up to 40 hours per calendar year.</li></ul><p>
Additional information can be found through the link below.
</p><p>https://www.jjbenefitsguides.com/us/index.html</p><p><b>
Required Skills:</b></p><p><b>
Preferred Skills:</b></p><p><b>
The anticipated base pay range for this position is :</b></p>
$46,000 - $83,000<p>
Additional Description for Pay Transparency:</p>
<p>Johnson &amp; Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.</p><p><br>
Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.</p><p>
The anticipated base salary range for this position is $46,000 - $83,000.</p><p>
The Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program in accordance with the terms of the applicable plan.
</p><ul><li>Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
</li><li>Employees may be eligible to participate in the Company&rsquo;s consolidated retirement plan (pension) and savings plan (401(k).</li><li>
This position is eligible to participate in the Company&rsquo;s long-term incentive program.
</li><li>Employees are eligible for the following time off benefits:</li><li>
Vacation &ndash; up to 120 hours per calendar year
</li><li>Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington &ndash; up to 56 hours per calendar year
</li><li>Holiday pay, including Floating Holidays &ndash; up to 13 days per calendar year.</li><li>
Work, Personal and Family Time - up to 40 hours per calendar year.</li></ul><p>
Additional information can be found through the link below.
</p><p>https://www.jjbenefitsguides.com/us/index.html</p></div>

Sales Consultant - Mass/Cape Cod - Johnson & Johnson MedTech - Sports

athenahealth

<div><div>Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</div><div></div><div>
The Opportunity:</div><div>
The Customer Onboarding Organization partners with new and existing athenahealth customers to deliver a predictable and outcomes-driven implementation journey. We work directly with practice owners, executives, providers, and other stakeholders to understand their goals and guide them toward the best path for adopting athenaOne. Through deliberate expectation-setting and proactive communication, Customer Onboarding helps customers make the decisions that lead to stronger performance and an efficient transition to athena.</div><div></div><div>
Position Summary:</div><div>
The Onboarding Success Manager (OSM) serves as a trusted advisor and project lead throughout implementation, ensuring that both the customer and athena meet the responsibilities of our co-sourced model to achieve a timely, predictable, and high-quality go-live. Within the Group and Enterprise segments, the OSM operates as part of an integrated onboarding team&mdash;including Program Management, Project Associates, SMEs, and Director oversight&mdash;jointly accountable for meeting all readiness criteria and driving successful post-live outcomes.</div><div></div><div>
The OSM surfaces risks early, aligns internal and external stakeholders, and works cross-functionally across the athena ecosystem&mdash;Sales, Product, Customer Success, and other operational teams&mdash;to remove friction, enable informed decision-making, and keep customers moving with clarity and purpose.</div><div></div><div>
Responsibilities may include, but are not limited to:</div><div>
Customer Obsessed Project Leadership</div><ul><li><div>
Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne.</div></li><li><div>
Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes.</div></li><li><div>
Operate within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery.</div></li><li><div>
Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers&mdash;enabling joint problem-solving and aligned next steps.</div></li><li><div>
Set clear, accurate expectations around athena&rsquo;s product capabilities and service model to support informed decision-making throughout implementation.</div></li><li><div>
Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne, ensuring customer choices support long-term success.</div></li><li><div>
Collaborate closely with the cross-functional Onboarding team&mdash;including the Director sponsor, Program Manager, and Project Associates&mdash;to deliver a cohesive, high-quality implementation experience.</div></li><li><div>
Navigate and manage escalations with a balanced, data-driven, and consultative approach&mdash;addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena&rsquo;s standards.</div></li><li><div>
Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable progress.</div></li></ul><div></div><div>
Organizational Contribution &amp; Professional Growth</div><ul><li><div>
Support the onboarding of new team members by sharing best practices, offering guidance, and helping them integrate into athena&rsquo;s implementation approach.</div></li><li><div>
Offer insight and expertise to advance strategic priorities across Customer Onboarding and contribute as a Subject Matter Expert in leadership-led initiatives.</div></li><li><div>
Promote a culture of continuous improvement by sharing lessons learned, modeling self-awareness, and elevating team performance through deliberate knowledge-sharing.</div></li><li><div>
Stay current on product releases, operational changes, and internal development opportunities to continually grow your expertise and strengthen your impact.</div></li><li><div>
Build strong, trust-based relationships with cross-functional and third-party partners, helping streamline workflows and improve the broader customer onboarding experience.</div></li></ul><div></div><div>
Desired Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.</div></li><li><div>
5&ndash;7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management and/or electronic medical records (EMR), gained through roles in implementations, client services, or other strategic onboarding functions.</div></li><li><div>
Minimum three years of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting.</div></li><li><div>
Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.</div></li><li><div>
Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus</div></li><li><div>
Familiarity or experience working in an established medical specialty, such as pediatrics, family medicine, women&rsquo;s health, community health, orthopedics, or behavioral health a strong plus.</div></li></ul><div></div><div>
Behaviors &amp; Abilities Required:</div><ul><li><div>
Customer obsessed mindset</div></li><li><div>
Consultative listener and empathic communicator, able to see things from the customer&rsquo;s point of view</div></li><li><div>
High emotional intelligence and stellar customer relationship skills</div></li><li><div>
Self-driven and results-oriented with a positive and constructive outlook</div></li><li><div>
Ability to efficiently manage and prioritize work across multiple accounts</div></li><li><div>
Ability to take initiative with little to no direction</div></li><li><div>
Proactive and high energy work style</div></li><li><div>
Ability to successfully negotiate difficult conversations</div></li><li><div>
Conflict resolution skills</div></li><li><div>
Ability to travel as needed, typically 50% or less</div></li><li><div>
Ability to work independently as well as part of an extended, cross-functional team</div></li></ul><div></div><div><i><br>
Expected Compensation</i></div>
$75,000 - $127,000<div><i>
The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, </i><i>relevant knowledge</i><i> and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.</i></div><div></div><div><div><div><div><div><div><div><div><div><div><i><br>
About athenahealth</i></div><div></div><div><i>
Our vision:</i> <i>In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients &mdash; powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.</i></div><div></div><div><i>
Our company culture:</i> <i>Our talented</i> <i>employees &mdash; or athenistas, as we call ourselves &mdash; spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.</i></div><div></div><div><i>
Our DEI commitment:</i> <i>Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.</i></div><div></div><div><i>
What we can do for you:</i></div><div><i>
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative</i> <i>workspaces</i> &mdash; <i>some offices even welcome dogs.</i></div><div></div><div><i>
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,</i> <i>full-time. With consistent communication and digital collaboration tools, athenahealth</i> <i>enables</i> <i>employees to find a balance that feels fulfilling and productive for each individual situation.</i></div><div></div><div><i>
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.</i></div><div></div><div><i>
Learn more about our culture and benefits here: </i><i>athenahealth.com/careers</i></div><div><div><i>
https://www.athenahealth.com/careers/equal-opportunity</i></div></div></div></div></div></div></div></div></div></div></div></div>

Onboarding Success Manager, Enterprise

American Family Insurance

<div>Job Description Summary<br>
Lead level role that investigates and maintains highly complex property claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settles claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. You will work in the field and handle complex homeowner property field claims. You will preferably be located in Massachusetts but also open to candidates in Connecticut or Rhode Island. A fleet vehicle is provided with the position. You will report to a Large Loss Senior Manager.
<br>
<br>
In this primarily field-based role, you will spend your time working in the field, directly interacting with customers. On occasion, you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.<p></p><p>
Position Compensation Range:</p>
$88,000.00 - $145,000.00<p></p><p>
Pay Rate Type:</p>
Salary<p></p><p><i>
Compensation may vary based on the job level and your geographic work location. </i><i>Relocation support is offered for eligible candidates.</i></p><p></p><p><b>
Primary Accountabilities</b></p><ul><li><p>
Investigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. Checks for prior claims and recognizes environmental exposures.</p></li><li><p>
Participates in High Damage Reviews (HDR) to address coverage issues and exposure. Handles claims on a good faith basis.</p></li><li><p>
Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.</p></li><li><p>
Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.</p></li><li><p>
Responds to customer inquiries, makes appropriate decisions, and closes file as needed.</p></li><li><p>
Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses. Interprets claim history coverages.</p></li><li><p>
Makes independent decisions but recognizes when assistance is needed.</p></li><li><p>
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.</p></li><li><p>
Serves as a mentor and subject matter expert for less experienced adjusters.</p></li><li><p>
May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.</p></li></ul><p><b><br>
Specialized Knowledge &amp; Skills Requirements</b></p><ul><li><p>
Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.</p></li><li><p>
Demonstrated experience providing customer-driven solutions, support or service.</p></li><li><p>
Demonstrated ability to efficiently and effectively handle complex claims.</p></li><li><p>
Extensive knowledge of policies and endorsements coverages.</p></li><li><p>
Successfully applied knowledge of each phase of the claim handling process.</p></li></ul><p><b><br>
Licenses</b></p><ul><li><p>
Valid driver's license required plus an acceptable driving record.</p></li><li><p>
Obtain state specific property casualty claims licensing as required.</p></li></ul><p><b><br>
Travel Requirements</b></p><ul><li><p>
Up to 50%.</p></li><li><p>
Catastrophe travel up to 75% as applicable.</p></li></ul><p><b><br>
Physical Requirements</b></p><ul><li><p>
Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like. This position may require employees to visit areas that have a higher hazard than a typical office such as customer homes, body shops, or other locations.</p></li><li><p>
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.</p></li><li><p>
Adjusting or moving objects up to 50 pounds in all directions.</p></li></ul><p><b><br>
Working Conditions</b></p><ul><li><p>
Low temperatures.</p></li><li><p>
High temperatures.</p></li><li><p>
Outdoor elements such as precipitation and wind.</p></li><li><p>
Noisy environments.</p></li><li><p>
Hazardous conditions.</p></li><li><p>
Poor ventilation.</p></li><li><p>
Small and/or enclosed spaces.</p></li></ul><p></p><h3 class="jobSectionHeader"><b>
Additional Information</b></h3><ul><li><p>
Offer to selected candidate will be made contingent on the results of applicable background checks</p></li><li><p>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</p></li><li><p>
Sponsorship will not be considered for this position unless specified in the posting</p></li></ul><p></p><p>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.</p><p></p><p>
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p><p></p><p>
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.</p><p></p>
#LI-MR1</div>

Large Loss Property Field Claims Adjuster (Massachusetts/Connecticut/Rhode Island)

<p></p><div><p>Position Compensation Range:</p>
$88,000.00 - $145,000.00<p></p><p>
Pay Rate Type:</p>
Salary<p></p><p><i>
Compensation may vary based on the job level and your geographic work location. </i><i>Relocation support is offered for eligible candidates.</i></p><p></p><p>
Operating at the intersection of business strategy, process design, and enterprise platform capability, the Senior Business Analyst ensures that ServiceNow enhancements &amp; large initiatives are well-scoped, aligned to business objectives, and implemented in a manner consistent with ServiceNow best practices and long-term platform sustainability. You will be responsible for supporting both business and IT initiatives delivered on the ServiceNow platform. You will partner closely with business subject matter experts, process owners, and technical delivery teams to elicit, analyze, and translate business needs into clear, complete, and actionable functional and non-functional requirements. You will report to the Senior Manager, Technology Services.</p><p></p><p>
In this flex office/home role, you will be expected to work a minimum of 10 days per month from either Madison, WI 53783 or Boston, MA 02110</p><p></p><p>
Internal candidates are encouraged to apply regardless of location and will be considered based upon the needs of the role.</p><p></p><p>
Primary Accountabilities</p><ul><li>
Business Analysis &amp; Technical Delivery: You will lead business analysis activities for large and/or complex ServiceNow enhancements &amp; large initiatives to be implemented on the ServiceNow platform.</li><li>
Requirements Definition &amp; Documentation: You will develop and maintain functional requirements, non-functional requirements, acceptance criteria, constraints, risks, and supporting deliverables for ServiceNow Platform demands.</li><li>
Solution Design &amp; Platform Partnership: You will serve as a trusted partner to ServiceNow engineers, architects, product owners, and delivery teams.</li><li>
Demand Intake, Governance &amp; Quality: You will support demand intake activities by ensuring requests are sufficiently defined, feasible, and aligned to business objectives.</li><li>
Testing &amp; Delivery Support: You will consult on development of test strategies and plans to ensure requirements are testable and traceable through all testing phases.</li></ul><p></p><p>
Qualifications</p><ul><li>
Experience serving as a Senior Business Analyst in complex enterprise environments.</li><li>
Strong background in requirements elicitation, analysis, validation, and documentation.</li><li>
Experience supporting IT Delivery using Agile, iterative, or waterfall methodologies.</li><li>
Ability to operate effectively at both strategic and tactical levels.</li><li>
Strong facilitation and stakeholder management skills.</li><li>
Experience supporting enterprise platforms, preferably ServiceNow.</li><li>
ServiceNow Certified System Administrator (CSA) or equivalent experience.</li><li>
Experience using modeling techniques such as process flows, use cases, or context diagrams.</li><li>
Demonstrated experience providing customer-driven solutions, support or service</li><li>
Travel Requirements up to 5%.</li></ul><p></p><p>
#LI-Hybrid</p><p></p><h3 class="jobSectionHeader"><b>
Additional Information</b></h3><ul><li><p>
Offer to selected candidate will be made contingent on the results of applicable background checks</p></li><li><p>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</p></li><li><p>
Sponsorship will not be considered for this position unless specified in the posting</p></li></ul><p></p><p>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.</p><p></p><p>
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p><p></p><p>
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.</p><p></p>
#LI-RS1</div>

Senior Business Analyst (Hybrid)

<div>As a Senior Talent Development Specialist, you will facilitate training for agents and their staff through virtual and in-person experiences, using adult-learning best practices to drive engagement, skill adoption, and performance.<br>
<br>
You will report to the Senior Manager, Talent Development.<br>
<br>
We are hiring 2 people!<br>
#LI-Hybrid<p></p><p>
Position Compensation Range:</p><p></p><p>
Pay Rate Type:</p>
Salary<p></p><p><i>
Compensation may vary based on the job level and your geographic work location. </i><i>Relocation support is offered for eligible candidates.</i></p><p></p><p>
Primary Accountabilities</p><p></p><ul><li><p>
Facilitate instructor-led, virtual, and hybrid learning experiences for agents and their staff.</p></li><li><p>
Prepare for each session by reviewing learner needs, tailoring activities, and ensuring materials, technology, and logistics are ready for smooth delivery.</p></li><li><p>
Create a psychologically safe, inclusive learning environment; manage group dynamics; and adapt delivery in real time based on participant feedback and performance.</p></li><li><p>
Partner with business stakeholders to understand performance needs and translate them into learning objectives, session content, and reinforcement strategies.</p></li><li><p>
Evaluate learning effectiveness using participant feedback and outcomes data; summarize insights and recommend improvements to content, facilitation approach, and follow-up support.</p></li><li><p>
Coach participants to support skill application on the job.</p></li><li><p>
Contribute to the design and continuous improvement of learning programs, including updating facilitator guides, participant materials, and experiential activities.</p></li><li><p>
Serve as a senior member of the learning team by mentoring other facilitators, modeling facilitation excellence, and helping standardize facilitation practices.</p></li><li><p>
Maintain expertise in learning trends, facilitation methods, and relevant business/functional knowledge; incorporate new techniques and tools as appropriate.</p></li></ul><p></p><p>
Specialized Knowledge &amp; Skills Requirements</p><p></p><ul><li><p>
Demonstrated experience providing customer-driven solutions, support, or service.</p></li><li><p>
Demonstrated experience designing and developing online, instructor-led, or blended learning programs related to leadership or management development.</p></li><li><p>
Demonstrated verbal, written, and social media communication skills that support culture and strategy.</p></li><li><p>
Demonstrated experience with content design and development tools and languages.</p></li><li><p>
Solid knowledge and understanding of project management.</p></li><li><p>
Extensive knowledge of instructional design models and assessment methods.</p></li><li><p>
Demonstrated experience analyzing, building, editing, and assessing curricula for different learning environments (asynchronous and synchronous).</p></li></ul><p></p><p>
Preferred skills:</p><p></p><ul><li><p>
Knowledge of insurance and insurance products.</p></li><li><p>
Demonstrated experience facilitating adult learning.</p></li></ul><p></p><p>
Licenses</p><p></p><ul><li>Not applicable.</li></ul><p></p><p>
Travel Requirements</p><p></p><ul><li>Up to 25%.</li></ul><p></p><p>
Physical Requirements</p><p></p><ul><li>Work that primarily involves sitting/standing.</li></ul><p></p><p>
Working Conditions</p><p></p><ul><li>Not applicable.</li></ul><p></p><h3 class="jobSectionHeader"><b>
Additional Information</b></h3><ul><li><p>
Offer to selected candidate will be made contingent on the results of applicable background checks</p></li><li><p>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</p></li><li><p>
Sponsorship will not be considered for this position unless specified in the posting</p></li></ul><p></p><p>
In this hybrid role you will be expected to work 10 days per month out of one of the following offices: Madison, WI, Boston, MA, Denver, CO, Phoenix, AZ, St. Joseph, MO, Hopkins, MN.</p><p></p><p>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.</p><p></p><p>
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p><p></p><p>
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.</p><p></p>
#LI-AB1</div>

Senior Talent Development Specialist (Hybrid)

Explore 341+ Customer solutions program manager in Boston this April. Find roles across top companies and apply now to boost your career.