associate vice president, customer success

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associate vice president, customer success Jobs in Boston

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automation integration sales manager

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foundation business operations manager

mobile business office manager (on-site, travel required) Jobs in Boston

onboarding success manager, enterprise Jobs in Boston

onboarding success manager, enterprise

onboarding success manager enterprise

Steer

<div>
 Steer offers a suite of software tools for today's automotive repair shop. We combine a mix of software tools that a repair shop needs to run a highly profitable shop, in one user-friendly, cost-effective platform. Through the Steer suite, we allow the shop owner to get back to focusing on what matters, and to stop worrying about marketing and customer retention.
 <br/>
 <br/>
 Steer began as an online directory for drivers to find a local mechanic. Fast forward to today, Steer has launched a complete Customer Relationship Management (CRM) marketing suite, complete with text messaging, email automation, direct mail integration, reputation management, appointment reminders, declined/recommended services, and many other features. We are always innovating and we are proud to be a leader in the automotive repair industry. In August 2024 Steer acquired AutoOps - the leader in modern, intelligent, and fully integrated scheduling software for auto repair shops. AutoOps allows customers to smoothly schedule through a shop's website and Google Business Profile.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Strategic Customer Success Manager, you will own and grow relationships with Steer's largest, most complex, and multi-location accounts. Sitting within a collaborative, high-energy team, your mission is to drive executive alignment, lead QBRs, and coordinate cross-functional initiatives to ensure our most important customers are retained and positioned for expansion. Beyond managing your book, you will help shape the future of Enterprise CS at Steer&mdash;building the strategic playbooks and defining how we support complex accounts at scale.
 <br/>
 <br/>
 <strong>
  You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   An Expert Relationship Builder: You are a strategic, proactive account owner who can build deep trust with both C-suite executives and day-to-day operational contacts.
  </li>
  <li>
   Comfortable with Complexity: You thrive when managing large, multi-location customers with competing priorities, high expectations, and multi-stakeholder dynamics.
  </li>
  <li>
   A Structure Builder: You are energized by the "grey area" and love building order out of chaos. You want to help design the playbook for strategic accounts, not just execute an existing one.
  </li>
  <li>
   Commercially Minded &amp; Composed: You are highly organized, focused on driving business value, and able to remain calm under pressure while balancing customer advocacy with internal capacity.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Will
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Own the Enterprise Lifecycle: Drive end-to-end management of strategic accounts, including account planning, QBRs, renewal readiness, and expansion identification.
  </li>
  <li>
   Build the Strategic Playbook: Help design Steer's enterprise CS framework, defining how we proactively support and scale our highest-value accounts.
  </li>
  <li>
   Champion Cross-Functional Alignment: Partner with Support, Onboarding, Product, Sales, and RevOps to resolve complex escalations and translate customer feedback into internal action plans.
  </li>
  <li>
   Mitigate Risk &amp; Drive Growth: Create clear account plans for top-tier accounts to give the broader team visibility into enterprise health, revenue risks (GRR), and net revenue opportunities (NRR).
  </li>
  <li>
   Streamline Executions: Lead smooth onboarding transitions, coordinate reporting and campaign strategies, and resolve complex issues before they become urgent.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  You Have
  <br/>
  <br/>
 </strong>
 <strong>
  Must Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enterprise Mastery: 5+ years of experience managing complex, strategic B2B SaaS accounts (ideally multi-location or enterprise-scale).
  </li>
  <li>
   Commercial Acumen: A proven history of driving world-class retention metrics; you know how to protect the core business (GRR) while identifying upsells to boost NRR.
  </li>
  <li>
   Executive Communication: Exceptional presentation, project management, and relationship skills, with the ability to command a room of executive stakeholders.
  </li>
  <li>
   Lifecycle Oversight: Demonstrated success managing the entire post-sale lifecycle, including renewals, expansions, health tracking, and cross-functional initiatives.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Nice to Have
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Industry Experience: Familiarity with automotive, franchise, or Multi-Shop Operator (MSO) business models.
  </li>
  <li>
   CS Ecosystem Tech: Experience using HubSpot, Slack, Google Workspace, or dedicated Customer Success platforms.
  </li>
  <li>
   Playbook Design: Prior experience assisting with customer onboarding design, integrations, marketing SaaS, or building CS frameworks from scratch.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Interview Process
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Initial Screen &ndash; 30 min with Lead Recruiter
  </li>
  <li>
   Hiring Manager Interview &ndash; 45 min with Head of Success
  </li>
  <li>
   Peer Interview &ndash; 30 min with Sr. CSM
  </li>
  <li>
   Case Study Presentation &ndash; 60 min Assignment
  </li>
  <li>
   Problem Solving Exercise &ndash; 60 min with Head of People
  </li>
  <li>
   Reference Checks
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   100% remote work environment
  </li>
  <li>
   Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
  </li>
  <li>
   Equity package
  </li>
  <li>
   Flexible PTO with a 15-day minimum
  </li>
  <li>
   Generous Parental Leave
  </li>
  <li>
   FSA and HSA options
  </li>
  <li>
   401(k)
  </li>
  <li>
   Growth &amp; Wellness Stipend
  </li>
  <li>
   WFH Equipment
  </li>
  <li>
   Chance to work with the latest technology
  </li>
  <li>
   A collaborative, high-ownership culture with clear opportunities for career growth
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why Join Steer?
  <br/>
  <br/>
 </strong>
 At Steer, we align our mission of transforming the auto repair experience for shop owners and their customers with your passion for growth, innovation, and excellence.
 <br/>
 <br/>
 Here, you&rsquo;ll find opportunities to expand your skills, take on career-shaping challenges, and contribute to the future of the auto repair industry, all while enjoying comprehensive benefits and flexible work arrangements to support your well-being.
 <br/>
 <br/>
 Join Steer to be part of a forward-thinking, flexible, and collaborative culture where you are empowered to do meaningful and impactful work.
 <br/>
 <br/>
 We value diversity and believe that forming teams in which everyone can be their authentic self is key to our success. We welcome applications from those with diverse backgrounds and industries.
 <br/>
 <br/>
 Our hiring process looks beyond just credentials. The school you went to at 18 doesn't define your potential to thrive and enrich our culture. Even if you don't meet every requirement, we invite you to apply.
</div>


Strategic Customer Success Manager

Hamilton Company

<div>Company Overview: Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture. Responsibilities:
<p>
Hamilton Company is seeking an Automation Integration Sales Manager to develop and support the successful delivery of laboratory automation projects. This strategic, customer-facing position combines sales leadership, solution development, and coordination across global teams to deliver innovative automation outcomes and strengthen customer partnerships. The position reports to the Director of Integration Sales, responsible for our Eastern US customers.</p><div></div><p><b><br>
Strategic Sales Leadership</b></p><ul><li>
Work in collaboration with regional sales teams designing custom laboratory automation systems utilizing the UKR Revolution scheduler.
</li><li>Build a targeted pipeline of mid-to-enterprise lab accounts where scheduling-driven automation can deliver ROI.</li><li>
Manage the full sales cycle for strategic opportunities from discovery and ROI modeling through proposal and close.</li><li>
Work closely with existing customers to upsell scheduling software into existing workcells.</li><li>
Identify new verticals and workflows where scheduling software accelerates adoption.</li></ul><p></p><p><b><br>
Project Management &amp; Customer Delivery (Active Support Role)</b></p><ul><li>
Partner with Hamilton Project Managers, Applications, Sales Directors and ACES to support deployments of scheduling-enabled integration solutions.</li><li>
Collaborate with PMs, engineering teams, and UK Robotics developers to define project objectives and integration priorities.</li><li>
Serve as an executive-level point of contact during deployments, maintaining visibility into timelines and expectations.</li><li>
Actively assist PMs with risk escalation and issue resolution.</li><li>
Support customer onboarding, training, and transition to long-term service teams.</li></ul><p></p><p><b><br>
Cross-Company Liaison</b></p><ul><li>
Act as the single point of contact between Hamilton and UK Robotics engineers, and product managers.</li><li>
Advocate for customer requirements and influence the UK Robotics roadmap.</li><li>
Align with the local Hamilton Sales Teams and development developing custom integrated system quotes, statements of work and custom hardware.</li></ul><div></div><p><b><br>
Sales Enablement &amp; Internal Training</b></p><ul><li>
Create internal and customer-facing materials including ROI calculators, workflow diagrams, and integration case studies.</li><li>
Oversee creation of compelling demos to showcase scheduling software capabilities.</li><li>
Partner with regional managers to co-sell into strategic accounts.</li></ul><p><b>
Performance Tracking &amp; Business Growth</b></p><ul><li>
Define KPIs and track software-enabled revenue, adoption rates, and sales velocity.</li><li>
Collect structured customer feedback to drive continuous improvement.</li><li>
Monitor competitor offerings and refine Hamilton&rsquo;s positioning.</li><li>
Collaborate with finance on pricing strategies that maximize profitability and market penetration.</li></ul>
Qualifications:
<ul><li>Experience in sales and development of integrated laboratory systems. Required.
</li></ul>Education/Experience:
<ul><li>Bachelor&rsquo;s degree in Business Administration, Scientific Engineering, or another industry-related field required from an accredited, not-for-profit university. Required.</li><li>
Masters Business Administration preferred from an accredited, not-for-profit university. Preferred.</li></ul>
About Hamilton:
<ul><li>Diverse portfolio of exciting and innovative design projects
</li><li>Tremendous opportunities for professional growth and advancement
</li><li>Commitment to sustainable design
</li><li>Competitive Compensation
</li><li>Excellent Benefit Package (medical, dental, vision insurance, paid vacation time, paid sick time, disability insurance, 401k, tuition reimbursement and much more)</li><li>
Solid Stable Company</li><li>
Drug free workplace.</li></ul><div><i>
Learn more about us @: </i><i>www.hamiltoncompany.com</i></div><div></div><div><br>
It is the policy of this organization to provide equal employment opportunities to all qualified applicants without regard to race, creed, color, national origin, sex, age 40 and over, disability, marital status, sexual orientation, gender identity, genetic information, citizenship status, religious preference, or veteran status in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.</div></div>

Automation Integration Sales Manager

Axon

<div><div><h4 class="jobSectionHeader"><b>Join Axon and be a Force for Good.</b></h4>
<p>
At Axon, we're on a mission to Protect Life. We're explorers, pursuing society's most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.<br>
<br>
Life at Axon is fast-paced, challenging and meaningful. Here, you'll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.</p></div><p></p>
<h2 class="jobSectionHeader"><b>
Senior Marketing Enablement Specialist</b></h2>
<p><b>
Location: </b>In Person 4 days per week &mdash;(Mon remote flexibility, Tues-Fri in our Boston, Scottsdale or Seattle offices<br>
<b>Reports to:</b> VP of Enterprise Marketing</p>
<h2 class="jobSectionHeader"><b>
Your Impact</b></h2>
<p>
You will bridge the gap between what Axon builds and how the market understands it. In this role, you'll bring the strategic depth of product marketing and sales enablement &mdash; creating a seamless connection between product messaging, customer-facing assets, and sales readiness.<br>
<br>
From crafting compelling product narratives to equipping sellers with the tools they need to win, you'll ensure every sales interaction and customer touchpoint tells a consistent, differentiated story. You'll work side-by-side with product, sales, and customer success to sharpen go-to-market execution and help Axon win in increasingly competitive enterprise markets.<br>
<br>
When product story meets sales momentum &mdash; Axon wins. This role owns that connection.</p><br>
<h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><p><br>
<b>
Product Marketing &amp; Messaging</b></p>
<ul>
<li>Develop product messaging and campaign positioning that resonates with enterprise audiences in retail, healthcare, and other core enterprise verticals</li>
<li>Translate complex technical capabilities into compelling, customer-focused value propositions</li>
<li>Partner with product teams on launches and go-to-market initiatives to ensure messaging lands effectively across sales channels</li>
<li>Identify high-leverage market moments (launches, industry events, partnerships) and turn them into differentiated product narratives</li>
</ul>
<p><b>Sales Enablement</b></p>
<ul>
<li>Create sales enablement materials including pitch decks, one-pagers, and competitive battlecards that equip sellers to win</li>
<li>Support webinars, demos, and thought leadership content that showcase Axon's value across enterprise use cases</li>
<li>Drive consistency across messaging and sales materials so every customer touchpoint reflects the same compelling story</li>
<li>Partner closely with sales and customer success to gather feedback from the field and continuously sharpen enablement assets</li></ul><br>
<p><br>
<b>Performance &amp; Operations</b></p>
<ul>
<li>Own performance metrics to continuously improve program outcomes</li>
<li>Leverage AI and emerging tools to enhance personalization, follow-up, and scalability of marketing programs</li>
<li>Act as a strategic advisor on how Axon shows up in-market across enterprise audiences</li></ul><br>
<p></p>
<h2 class="jobSectionHeader"><b>
What You Bring</b></h2>
<ul><li>4+ years of experience spanning product marketing and sales enablement &mdash; with genuine depth across both</li>
<li>Proven track record of driving pipeline and revenue through integrated go-to-market programs</li>
<li>Experience supporting enterprise sales motions and understanding how complex deals get won and lost</li>
<li>Demonstrated ability to develop compelling product messaging and translate technical solutions into real-world customer value</li>
<li>Strong experience building sales enablement materials that sellers actually use &mdash; decks, battlecards, one-pagers, demo content</li>
<li>Ability to break into new markets or verticals like retail or healthcare and tailor strategies to reach new audiences effectively</li>
<li>Creative, out-of-the-box thinking for programs that capture attention, differentiate Axon, and drive meaningful enterprise engagement</li>
<li>Data-driven mindset with experience measuring program performance and optimizing based on results</li>
<li>Familiarity with AI and emerging marketing tools to enhance execution, personalization, and scale</li>
<li>Strong cross-functional collaboration and stakeholder management skills across product, sales, and customer success</li>
<li>High standards for execution, creativity, and detail &mdash; you care deeply about quality at every touchpoint</li>
<li>Alignment with Axon's values: ownership, candor, curiosity, and a commitment to our mission to Protect Life</li></ul><br>
<p></p>
<p>
</p><h2 class="jobSectionHeader"><b>Benefits that Benefit You</b></h2>
<ul><li>Competitive salary and 401k with employer match</li>
<li>Discretionary paid time off</li>
<li>Paid parental leave for all</li>
<li>Medical, Dental, Vision plans</li>
<li>Fitness Programs</li>
<li>Emotional &amp; Mental Wellness support</li>
<li>Learning &amp; Development programs</li>
<li>Employee Resource Groups (ERGs)</li>
<li>And yes, we have snacks in our offices</li></ul><br>
<p><br>
Benefits listed herein may vary depending on the nature of your employment and the location where you work.</p><div><p>
Don't meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.</p>
<p>
Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you're excited about this role and our mission to Protect Life but your experience doesn't align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.</p>
<p><b>
Important Notes</b></p>
<p><i>
The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.</i></p>
<p><i>
Some roles may also require legal eligibility to work in a firearms environment.</i></p>
<p><i>
We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at </i><b><i>axongreenhousesupport@axon.com</i></b><i> or via our </i><i>Axon Privacy Web Form</i><i>. For more information, please see the Your California Privacy Rights section of our </i><i>Applicant and Candidate Privacy Notice.</i></p>
<p><i>
Axon's mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon's impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.</i></p>
<p><i>
We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We're committed to hiring the best talent &mdash; regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances &mdash; and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email </i><i>recruitingops@axon.com.</i><i> Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.</i></p>
<p>
Phishing alert: Axon will never ask you to pay for any part of the hiring process, including training, equipment, or background checks. We do not make job offers via text message, WhatsApp, or instant messaging platforms without a formal interview process. All legitimate job openings are listed on our official careers page at https://www.axon.com/careers. If you receive a suspicious offer or outreach from an email address that is not <b>@axon.com</b>, or if you are asked for sensitive personal information (bank details, Social Security Number) prematurely, please ignore the message and report it to recruitingops@axon.com.</p></div></div><p></p>

Senior Product Marketing Enablement Specialist

Liberty Mutual Insurance

<div><b>Description
</b><p><i>This role will be based in our Boston, MA headquarters office working a hybrid schedule.</i></p><p></p><p><b><br>
Advance Your Career at Liberty Mutual Insurance - A Fortune 100 Company</b></p><p></p><p><b><br>
About the Team</b><br>
The Corporate Strategy &amp; Research (CS&amp;R) group is an award-winning ~40-person enterprise strategy and internal strategy consulting team within Liberty Mutual Insurance, a Fortune 100 company with 45,000 employees in 900 offices worldwide. The group serves as trusted strategic advisers to the CEO and Executive Leadership Team and drives transformational change by taking an enterprise-wide, customer-centric perspective.</p><p><br>
Established in 1972, CS&amp;R has an outstanding track record of developing future leaders and serving as a top talent feeder to the organization by creating an environment that fosters intellectual curiosity, professional development, and personal fulfillment. Alumni of the group include our current President &amp; CEO, Chief Insights &amp; Solutions Officer, EVP &amp; General Manager of Sales and Service, SVP &amp; Head of BU Strategy, VP &amp; Managing Director of Corporate Development, and Vice President of Product Strategy. This is a great opportunity for an energetic individual to join a vibrant, high performance and tight-knit team environment that will be front and center in driving change across the enterprise.</p><p></p><p><b><br>
The Details</b></p><p>
We&rsquo;re in search of intellectually curious, creative, driven individuals with proven experience to apply the management consulting toolkit as part of an energetic and high-impact team.</p><p></p><p><br>
As a Senior Manager II, you&rsquo;ll operate in an engagement manager capacity supporting an experienced Managing Director to lead a tight-knit consulting team that will collectively advise Liberty Mutual&rsquo;s senior executives in making key strategic decisions. Projects are typically in the areas of strategy development, growth strategy, organizational design &amp; operating model, innovation, or business transformation, and typically run for 2-5 months.</p><p></p><p><br>
You&rsquo;ll develop key relationships with leaders and executives across the organization and communicate with senior leadership to influence and galvanize the organization into action.</p><p></p><p><b><br>
Your responsibilities will include:</b></p><ul><li>
Deciphering strategic issues faced by the client and the role of your team in addressing those issues.</li><li>
Drafting project proposals, designing work plans, and overseeing key pieces of analysis to lead the team towards high-quality strategic output.</li><li>
Crafting compelling storylines that clearly articulate findings, insights, and recommendations</li><li>
Building and owning relationships with key client stakeholders.</li><li>
Directing team and client stakeholders towards consensus points and gaining buy-in.</li><li>
Communicating with senior leadership to influence and drive the organization to action.</li><li>
Supporting the development and coaching of Associate Consultants, Senior Associate Consultants, and recent MBA graduates.</li><li>
Utilizing adept mentoring, coaching, and influencing skills to inspire others and resolve challenging relationship management situations, collaborating on approaches with the Managing Director.</li><li>
Contributing to CS&amp;R initiatives such as recruiting, talent development, culture building and engagement, or alumni engagement.</li></ul><p><b>
Your compensation will include:</b></p><ul><li>
Base salary plus an annual short term incentive bonus target: 20%</li></ul><b>
Qualifications</b><p><b>
Candidates should, at a minimum, possess the following:</b></p><ul><li>
Bachelor&rsquo;s degree and MBA degree, as well as demonstrated record of success; equivalent advanced degree may be considered.</li><li>
5+ years of experience, including 3+ years of post-MBA experience; minimum of 3 years of strategy consulting or relevant work experience.</li><li>
1-2 years of experience managing project teams is highly preferred.</li><li>
Strong critical thinking skills and inquisitive mindset, with ability to elevate thinking and apply judgment to how components fit into the broader picture.</li><li>
Ability to leverage experience and analysis to gain support and influence others.</li><li>
Strong quantitative, analytical, and written and oral communication skills.</li><li>
Strong leadership skills and ability to work independently and as a member of a team, and coach and inspire junior team members.</li><li>
Ability to manage multiple priorities, including project work and department responsibilities.</li><li>
Advanced proficiency with Microsoft PowerPoint and Excel.</li><li>
Insurance or financial services industry experience a plus (not required).</li><li>
The role is located in Boston, MA only; working in a hybrid model (weekly blend of 3-4 days in-office and 1-2 days working from home).</li></ul><p><b>
Additional qualifications include:</b></p><ul><li>
Top-tier strategy consulting experience.</li><li>
Motivated by high impact, high visibility work.</li><li>
Independently navigate and decipher an ambiguous environment.</li><li>
Demonstrated strong leadership abilities and care about professionally developing those around you.</li><li>
Excited about contributing to a dynamic and high-performing team culture.</li></ul><b>
About Us</b><p><b>
Pay Philosophy:</b> The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.</p><p></p><p><br>
At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.</p><p></p><p><br>
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits<br>
<br>
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.<br>
<br>
<b>Fair Chance Notices</b></p><ul><li>
California</li><li>
Los Angeles Incorporated</li><li>
Los Angeles Unincorporated</li><li>
Philadelphia</li><li>
San Francisco</li></ul></div>

Senior Manager II - Corporate Strategy & Research

Sage Hospitality

<div>Why us?:
<div>
At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guest&rsquo;s story is unique, and so is the way we serve them. Our approach isn&rsquo;t scripted, printed, or tucked away in a handbook&mdash;it&rsquo;s woven into the DNA of who we are. Here, <i>unscripted hospitality</i> is more than a phrase; it&rsquo;s how we turn every interaction into something memorable, authentic, and entirely our own.</div><div>
From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Boston&mdash;its vibrancy, quirks, and endless energy&mdash;with our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.</div><div>
This is more than just a role&mdash;it&rsquo;s a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments we&rsquo;ll be proud of long after they&rsquo;ve checked out.</div>
Job Overview:
<p>
The purpose of this role is to design, align, and execute a People &amp; Culture strategy that supports both the strategic and operational objectives of the business. The People &amp; Culture Director leads all People &amp; Culture (Human Resources) functions at the property, balancing compliance, culture, and performance while addressing both challenges and opportunities. This role serves as a strategic advisor to the Hotel Executive Committee on all people-related matters and partners closely with the General Manager, with functional alignment and guidance from the Regional Director of People &amp; Culture.</p><p></p><p><br>
The People &amp; Culture Director is responsible for leading talent strategy, associate engagement, compliance, risk mitigation, and workforce planning while ensuring alignment with Sage Hospitality Group values, policies, brand standards, and applicable federal, state, and local regulations. This role proactively identifies opportunities for improvement and implements scalable solutions that elevate the associate experience and business outcomes.</p>
Responsibilities:
<div><b>
Talent Management</b></div><ul><li>
Plan, develop, coordinate, and lead all People &amp; Culture functions at the property to attract, develop, motivate, and retain associates in a compliant, inclusive, and performance-driven environment.</li><li>
Lead recruitment, interviewing, hiring, and onboarding strategies for hourly and leadership roles, ensuring alignment with Sage standards, brand expectations, and legal requirements.</li><li>
Oversee performance management practices, including completion of evaluations and facilitation of performance improvement plans in partnership with leaders.</li><li>
Ensure staffing models and workforce plans align with business needs, service standards, and financial objectives.</li></ul><div><b>
Training</b></div><ul><li>
Assess organizational needs and plan, implement, and oversee training programs for hourly, supervisory, and management associates, including Sage core training and brand-required programs.</li><li>
Partner with leaders to strengthen leadership capability, reduce risk, and build consistent management practices across the property.</li></ul><div><b>
Associate Relations</b></div><ul><li>
Counsel and coach leaders on associate relations matters, including performance, conduct, and conflict resolution.</li><li>
Oversee investigations, grievance resolution, and exit interview processes, analyzing trends and recommending corrective actions.</li><li>
Design and implement associate engagement and relations initiatives that foster trust, inclusion, and retention.</li><li>
Develop and manage budgets related to associate relations, training, recruitment advertising, and People &amp; Culture staffing.</li><li>
Lead and supervise People &amp; Culture operations at the property, including coaching, development, performance feedback, and corrective action when necessary.</li><li>
Ensure consistent, timely, and equitable administration of associate relations practices.</li></ul><div><b>
Strategic Management</b></div><ul><li>
Provide short- and long-term People &amp; Culture planning aligned with hotel goals and Sage strategy.</li><li>
Establish People &amp; Culture objectives and metrics that support operational excellence and cultural health.</li><li>
Serve as an active member of the Hotel Executive Committee, contributing to enterprise-level decision-making.</li><li>
Position the property as an employer of choice through community partnerships, branding, and associate advocacy.</li><li>
Proactively identify potential risk or liability and notify the General Manager and Regional Director of People &amp; Culture with recommended mitigation strategies.</li></ul><div><b>
Total Rewards</b></div><ul><li>
Partner in the administration of hourly wage structures and leadership compensation programs in alignment with corporate guidelines and legal requirements.</li><li>
Communicate, administer, and support benefit programs in accordance with corporate policies, ensuring associates understand available offerings and enrollment processes.</li><li>
Recommend enhancements to compensation or benefits programs through appropriate approval channels.</li></ul><div><b>
Risk/Safety/Security</b></div><ul><li>
Ensure safety, accident prevention, and security practices are followed consistently.</li><li>
Align property safety standards with corporate SOPs and establish property-specific practices as appropriate.</li></ul><div><b>
Compliance</b></div><ul><li>
Ensure compliance with all Sage policies, brand standards, and applicable federal, state, and local employment laws.</li><li>
Maintain oversight of associate records, files, and People &amp; Culture systems to ensure audit readiness and confidentiality.</li><li>
Oversee People &amp; Culture reporting, analyzing trends and providing leadership with accurate, actionable insights.</li><li>
Ensure compliance with union agreements, if applicable, including reporting and contractual obligations.</li><li>
Oversee and ensure accurate People &amp; Culture transactions through UKG workflows, including hires, terminations, transfers, and compensation changes.</li></ul>
Qualifications:
<p><b>
Education/Formal Training</b></p><ul><li>
Associate or Bachelor&rsquo;s degree in Human Resources Management or a related field, or equivalent education and experience preferred.</li><li>
Professional in Human Resources (PHR) Certification and/or SHRM Certified Professional preferred</li></ul><p><b>
Experience</b></p><ul><li>
Four to five years of progressive experience in People &amp; Culture (Human Resources) or a related field.</li><li>
Demonstrated success implementing people strategies, programs, and process improvements.</li><li>
Union experience preferred, where applicable.</li></ul><p></p><p><b><br>
Knowledge/Skills</b></p><ul><li>
Strong executive-level communication and influencing skills.</li><li>
Ability to think strategically while executing tactically in a fast-paced environment.</li><li>
Proven ability to negotiate, influence, and partner effectively with leaders and stakeholders.</li><li>
Bilingual fluency preferred.</li><li>
Strong hospitality orientation with the ability to manage complexity and ambiguity.</li><li>
High level of judgment, discretion, and emotional intelligence.</li><li>
Ability to manage multiple priorities while maintaining attention to detail and compliance.</li><li>
Strong literacy and comprehension skills required for review and preparation of People &amp; Culture documentation.</li></ul><p></p><p><b><br>
Physical Demands</b></p><p>
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
Lifting, pushing, pulling, or carrying materials approximately 5 percent of the time.</li><li>
Occasional bending or kneeling to access files.</li><li>
Mobility throughout the hotel, with a significant portion of the day spent engaging with associates and leaders.</li><li>
Periodic standing during training and associate engagement activities.</li><li>
Driving may be required occasionally for hearings, meetings, or recruitment activities.</li></ul><p></p><p><b><br>
Environment</b></p><p>
95% indoor office</p>
Benefits:
<div><b>
Why You'll Love Working at Sage</b></div><div>
Exceptional Benefits &amp; Perks:</div><div>
Explore &amp; Save</div><div>
Enjoy exclusive discounts at Sage Hotels &amp; Restaurants nationwide&mdash;your gateway to unforgettable experiences across the country.</div><div>
Comprehensive Health Coverage</div><div>
We've got you covered with medical, vision, and dental insurance because your well-being matters.</div><div>
Prime Location</div><div>
Work in the heart of the city with easy access to public transportation&mdash;skip the commute stress.</div><div>
Fuel Your Shift</div><div>
Complimentary meal every shift. Great food, on us.</div><div>
Commuter Benefits</div><div>
Take advantage of our Perq Program partnership with MBTA for seamless, affordable transit.</div><div>
Join a Culture That Celebrates You</div><div>
At Sage, you're part of a community. We're building something special: a place where creativity thrives, passion drives every detail, and belonging isn't just a buzzword; it's who we are.</div><div>
Ready to be part of something extraordinary? Let's create the future of hospitality together.</div>
Salary: USD $130,000.00 - USD $140,000.00 /Yr.</div>

Director of People & Culture

InvoiceCloud

<div><div><p><b>About InvoiceCloud</b>:</p>
<p>
InvoiceCloud is a fast-growing fintech leader recognized with 20 major awards in 2025, including USA TODAY and Boston Globe Top Workplaces, multiple SaaS Awards wins for Best Solution for Finance and FinTech, and national customer service honors from Stevie and the Business Intelligence Group. Judges also highlighted our mission to reduce digital exclusion and restore simplicity and dignity to how people pay for essential services, as well as our leadership in AI maturity and responsible innovation. It's an award-winning, purpose-driven environment where top talent thrives. To learn more, visit InvoiceCloud.com.</p></div><p><b>
Job Details:</b></p>
<p>
We are seeking a highly skilled and results-oriented <b>Digital Marketing Lead</b> to support the Demand Generation organization. This role plays a critical part in accelerating pipeline growth, increasing brand visibility, and strengthening thought leadership across enterprise government, utility, and insurance markets.</p>
<p>
The ideal candidate operates as a proactive, data-driven partner&mdash;owning digital strategy from planning through execution, navigating long and complex sales cycles, and translating technical payment and compliance concepts into compelling digital programs that deliver measurable business impact.</p>
<p><b>
Success Profile:
</b></p><p>This role is anchored in our company's core competencies&mdash;These competencies reflect the mindsets and behaviors that define success in this role. We outline how each competency translates into real-world actions and outcomes specific to this role.</p>
<p><b>
Results Driven</b></p>
<ul>
<li>Owns end-to-end digital demand generation programs across paid search, paid social, display, ABM platforms, and industry media to drive qualified pipeline growth.</li>
<li>Launches, monitors, and optimizes campaigns with a focus on lead quality, funnel conversion, and revenue impact within long enterprise sales cycles.</li>
<li>Tracks and analyzes performance across channels, using KPIs and dashboards to evaluate effectiveness and recommend data-backed optimization strategies.</li>
<li>Manages digital marketing budgets with discipline, ensuring strong ROI, efficient cost-per-lead metrics, and alignment to growth targets.</li>
</ul>
<p><b>Customer-Centric</b></p>
<ul>
<li>Designs digital strategies tailored to enterprise buyers across government, utility, and insurance verticals, aligning messaging to the needs of CFOs, treasury leaders, billing operations, and IT stakeholders.</li>
<li>Partners with product marketing to translate complex payment technology, compliance, and regulatory topics into clear, compelling digital content.</li>
<li>Oversees the distribution of blogs, whitepapers, webinars, videos, and solution briefs to ensure content resonates with priority verticals and buyer stages.</li>
<li>Builds and executes targeted ABM digital ad campaigns across paid channels for named accounts, delivering personalized messaging to key buyers at each stage of the funnel.</li>
</ul>
<p><b>Innovator</b></p>
<ul>
<li>Continuously experiments with channels, formats, testing strategies, and conversion optimization to improve campaign performance and engagement.</li>
<li>Leverages intent data, personalization tools, and marketing automation to increase relevance and effectiveness across digital touchpoints.</li>
<li>Applies AI and automation to enhance campaign optimization, performance analysis, and content experimentation&mdash;reducing manual effort while improving speed and precision of execution.</li>
<li>Identifies and evaluates emerging digital tools and techniques to strengthen demand generation capabilities and maintain a competitive edge.</li>
</ul>
<p><b>Takes Ownership</b></p>
<ul>
<li>Operates autonomously as the owner of digital marketing strategy and execution, from planning and launch through reporting and optimization.</li>
<li>Builds strong cross-functional alignment with sales, product marketing, and leadership to ensure digital programs support enterprise sales motions.</li>
<li>Develops and maintains reporting that clearly communicates marketing's contribution to pipeline and revenue.</li>
<li>Proactively identifies risks, gaps, and opportunities, adjusting programs to align with evolving business priorities.</li>
</ul>
<p><b>Requirements</b></p>
<ul>
<li>5+ years of experience in B2B digital marketing, ideally within payments, fintech, SaaS, or enterprise software.</li>
<li>Proven experience driving demand generation across paid media, ABM platforms, and digital content channels.</li>
<li>Experience marketing to government, utility, or insurance audiences strongly preferred.</li>
<li>Strong analytical mindset with the ability to interpret data, optimize performance, and tie efforts to pipeline and revenue.</li>
<li>Exceptional communication skills with the ability to simplify complex technical concepts.</li>
<li>Proficiency with tools such as Google Ads, LinkedIn Advertising, ABM platforms (e.g., Demandbase, 6sense, Terminus), CRM systems (Salesforce), and MAPs (Marketo, HubSpot, or Pardot).</li>
<li>Ability to thrive in regulated environments with long and complex sales cycles.</li>
</ul>
<p><b>Benefits</b><br>
We offer a competitive benefits program including:</p>
<ul>
<li>Medical, dental, vision, life &amp; disability insurance</li>
<li>401(k) plan with company match</li>
<li>Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays</li>
<li>Mental health resources</li>
<li>Paid parental leave &amp; Backup Care</li>
<li>Tuition reimbursement</li>
<li>Employee Resource Groups (ERGs)</li>
</ul><p></p><div>
<p>InvoiceCloud is committed to providing equal employment opportunities to all employees and applicants. We do not tolerate discrimination or harassment of any kind based on race, color, religion, age, sex, nationality, disability, genetic information, veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected under applicable laws.</p>
<p>
This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leave, compensation, and training.</p>
<p>
If you require a disability-related or religious accommodation during the application or recruitment process, and wish to discuss possible adjustments, please contact jobs@invoicecloud.com.</p>
<p>
Click <b>here</b> to review InvoiceCloud's Job Applicant Privacy Policy.</p>
<p><b>
For recruitment agencies:</b> InvoiceCloud does not accept unsolicited resumes from agencies. Please do not forward resumes to our job aliases, employees, or any other company location. InvoiceCloud is not responsible for any fees associated with unsolicited submissions.</p></div></div><p></p>

Demand Generation Marketing Manager (Digital Marketing)

Amazon Web Services

<div><h2 class="jobSectionHeader"><b>DESCRIPTION</b></h2><div>
Amazon FSx for Lustre is a fast-growing AWS service that provides high-performance, cost-effective, and scalable storage powered by Lustre, the world's most popular high-performance file system. FSx for Lustre provides the fastest storage performance for GPU instances in the cloud with up to terabytes per second of throughput, millions of IOPS, sub-millisecond latencies, and virtually unlimited storage capacity. As AI/ML training and high-performance computing workloads grow rapidly, FSx for Lustre is the storage that keeps up with them. We are looking for a Software Development Engineer to join the Amazon Web Services engineering team in our Boston Seaport location as we build the foundation that powers the next generation of AI and scientific computing in the cloud!
<br>
<br>
As a Software Development Engineer, you will design and build transformative new customer experiences on Amazon FSx for Lustre. Delivering a reliable and high-performance service at AWS scale requires engineers with deep technical expertise and lots of creativity. At Amazon, we expect engineers like you to interact with customers, to understand our business goals, to innovate rapidly, and to deliver high-quality and ground-breaking functionality. Embark on a journey with us to grow the service for AWS. We need your passion, innovative ideas, and creativity to shape the future of the service at Amazon scale with a team that is super smart, driven to serve customers, and fun to work with!
<br>
<br>
Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. AWS is a dynamic and rapidly growing business within Amazon, with over a million active customers in 190 countries around the world. AWS has been continually expanding its services to support virtually any cloud workload, and it now has more than 90 services that range from compute, storage, networking, database, analytics, application services, deployment, management, developer, mobile, Internet of Things (IoT), Artificial Intelligence (AI), security, hybrid and enterprise applications. We maintain this rapid pace of innovation by treating each team like its own independent business inside AWS, directly accountable for their customers&rsquo; satisfaction, service innovations, growth, and meeting revenue goals.
<br>
<br>
AWS values diverse experiences. Even if you do not meet all the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.
<br>
<br>
Key job responsibilities<br>
<ul><li>Design, develop, and operate highly available, cloud scale software services</li><li>Solve complex problems for distributed systems with a diverse team of engineers</li><li>Mentor and grow junior engineers</li><li>Contribute to a fun, inclusive team culture</li></ul><br>
A day in the life<br>
Our team of talented, passionate engineers use the latest in serverless and virtualization technologies to build distributed systems at AWS scale. We solve complex, varied problems to enable customers in a diverse set of businesses from AI/ML to EDA, Media &amp; Entertainment to HPC, and enterprise IT. We build infrastructure-as-code to deploy software quickly and efficiently across the globe and automate the monitoring and health of our software at never- seen-before scale.<br>
<br>
About the team<br>
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn&rsquo;t followed a traditional path, or includes alternative experiences, don&rsquo;t let it stop you from applying.<br>
<br>
Why AWS? Amazon Web Services (AWS) is the world&rsquo;s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating &mdash; that&rsquo;s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.<br>
<br>
Inclusive Team Culture Here at AWS, it&rsquo;s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.<br>
<br>
Mentorship &amp; Career Growth We&rsquo;re continuously raising our performance bar as we strive to become Earth&rsquo;s Best Employer. That&rsquo;s why you&rsquo;ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.<br>
<br>
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there&rsquo;s nothing we can&rsquo;t achieve in the cloud.</div><h2 class="jobSectionHeader"><b><br>
BASIC QUALIFICATIONS</b></h2><ul><li>3+ years of non-internship professional software development experience</li><li>2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience</li><li>Experience programming with at least one software programming language</li></ul><h2 class="jobSectionHeader"><b>
PREFERRED QUALIFICATIONS</b></h2><ul><li>3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience</li><li>Bachelor's degree in computer science or equivalent</li></ul><br>
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.<br>
<br>
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.<p><br>
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life &amp; AD&amp;D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.</p><br>
USA, MA, Boston - 143,700.00 - 194,400.00 USD annually</div><p></p>

Software Development Engineer, FSx for Lustre

Explore 119+ Onboarding success manager enterprise in Boston this July. Find roles across top companies and apply now to boost your career.