assistant community manager

customer service representative Jobs in Houston

customer service representative

customer success engineer i - on demand accounting (hybrid work schedule) Jobs in Houston

customer success engineer i - onboarding (hybrid work schedule) Jobs in Houston

dental office manager

customer success manager

Tekmetric

<div>
 <strong>
  About Tekmetric
  <br/>
  <br/>
 </strong>
 Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better.
 <br/>
 <br/>
 Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably.
 <br/>
 <br/>
 Officially founded in Houston in 2017, Tekmetric has grown from a single shop&rsquo;s vision to the industry&rsquo;s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset.
 <br/>
 <br/>
 But we&rsquo;re not just building software. We&rsquo;re building a movement. We&rsquo;re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.
 <br/>
 <br/>
 Come build with us. Join the journey. Shape the future of auto repair.
 <br/>
 <br/>
 <strong>
  Working the Tekmetric Way
  <br/>
  <br/>
 </strong>
 At Tekmetric, we&rsquo;re building a culture where winning matters - not for ego, but because when our customers win, we win together.
 <br/>
 <br/>
 We move fast, stay curious, and take full ownership of our results &mdash; no excuses, no finger-pointing. If you thrive in ambiguity, take initiative, and view honest feedback as fuel for growth, you&rsquo;ll feel right at home here.
 <br/>
 <br/>
 We&rsquo;re direct but respectful, ambitious yet grounded, and collaborative at every level. Everyone leads through impact and is encouraged to speak up, share ideas, and challenge assumptions (even your manager&rsquo;s). This is a place for builders, not bystanders.
 <br/>
 <br/>
 Success here takes focus, follow-through, and a willingness to roll up your sleeves &mdash; but if you&rsquo;re driven by meaningful work and real results, it&rsquo;s deeply rewarding. You&rsquo;ll join a team that cares about the work, supports one another, and takes smart risks to achieve bold goals.
 <strong>
  Be yourself, stay mission-focused, and you&rsquo;ll thrive.
 </strong>
 If that energizes you, we can&rsquo;t wait to meet you.
 <br/>
 <br/>
 At Tekmetric, great work happens anywhere, but great teams are built through
 <strong>
  intentional connection
 </strong>
 . We offer
 <strong>
  hybrid and remote work models
 </strong>
 based on your proximity to our office hubs. Because we value in-person collaboration,
 <strong>
  travel is an expected part of every role.
 </strong>
 We come together several times a year for team and company-wide offsites to align on goals and strengthen relationships. Attendance at these events is expected and fully supported.
 <br/>
 <br/>
 <strong>
  What You'll Do
  <br/>
  <br/>
 </strong>
 As a Manager of Customer Support, you will lead our Customer Support department with the goal of driving successful outcomes and long-term customer satisfaction. As an empathetic and dynamic leader, you will combine business acumen, executive presence, and leadership skills with a pursuit of quality and delivery excellence. You know what it takes to provide world-class customer support, and you can do all the above while keeping an eye on the KPIs and outcomes for your team (including response times, CSAT, NPS, and renewal rates).
 <br/>
 <br/>
 <strong>
  You Will Be Responsible For
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintaining best in class SLA&rsquo;s for customer support communication channels, including phone, chat, and email
  </li>
  <li>
   Establishing quarterly strategy and corresponding KPIs, prioritizing work, and monitoring team performance
  </li>
  <li>
   Driving operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score), and with fewer resources.
  </li>
  <li>
   Managing critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships.
  </li>
  <li>
   Gathering results, analysis, quality control metrics, client feedback, questions, audit results, and other forms of output in order to monitor, manage, and implement additional training and support services as required to ensure the highest quality of services to the customer.
  </li>
  <li>
   Working collaboratively with internal stakeholders such as product, sales, and other departments, along with external partners, to build customer success programs for new product offerings.
  </li>
  <li>
   Partnering cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget.
  </li>
  <li>
   Leading collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You&rsquo;ll Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   3+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment.
  </li>
  <li>
   Expertise in customer service operations, processes, and infrastructure in support.
  </li>
  <li>
   Experience in addressing customer needs by leveraging AI tools.
  </li>
  <li>
   Ability to gain a deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed.
  </li>
  <li>
   Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction.
  </li>
  <li>
   Experience successfully recruiting, building, training, and promoting world-class teammates.
  </li>
  <li>
   Excellent collaboration skills and team focus.
  </li>
  <li>
   Zendesk experience is a plus.
  </li>
  <li>
   Candidates must be local to Houston; this is a hybrid work model with 3 days a week in the office.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why You'll Love Working With Us
  <br/>
  <br/>
 </strong>
 <strong>
  Health &amp; Wellness That Have You Covered
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Enjoy the flexibility of remote work
  </li>
  <li>
   Competitive base salaries that reflect your value.
  </li>
  <li>
   Generous Paid Time Off, because we know you do your best work when you're well-rested.
  </li>
  <li>
   Support for every stage of life&mdash;with paid maternity, parental bonding, and medical leave for you or your loved ones.
  </li>
  <li>
   Comprehensive health benefits, including Medical, Dental, Vision, and Prescription coverage. For employee only, we offer plans that cover 100% of premiums and we cover 50% of costs for families.
  </li>
  <li>
   Prioritizing your mental health: get free, confidential counseling through our partnership with BetterHelp.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Investing In Your Future (and Present)
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   401(k) Retirement Savings Plan with 100% employer match on contributions up to 6% - so your future self will thank you.
  </li>
  <li>
   Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) to make your money go further.
  </li>
  <li>
   Life and Accidental Death &amp; Dismemberment (AD&amp;D) Insurance for added peace of mind.
  </li>
  <li>
   Wellness on your terms: get up to $60/month toward fitness, mental health, or almost anything that helps you feel your best.
  </li>
  <li>
   After one year of employment, enjoy a $300 home office setup bonus to help make your space work for you.
  </li>
  <li>
   Keep growing with support for continuing education - we&rsquo;re invested in your development.
   <br/>
   <br/>
  </li>
 </ul>
 Most importantly, we have a stellar team of coworkers, a really cool office, and lots of fun activities!
 <br/>
 <br/>
 <em>
  Tekmetric is an equal opportunity employer. We hire hard working individuals, regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful.
  <br/>
  <br/>
 </em>
 <em>
  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
 </em>
</div>


Manager, Customer Support

Quorum Software

<div><p><b>Customer Success Engineer, Onboarding</b></p><p><b>
Location: Houston, Texas</b></p><p><b>
Model of Work: Hybrid</b></p><p></p><p><br>
Are you excited by challenges? Do you enjoy working in a fast-paced, dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil &amp; gas transformation.</p><p>
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.</p><p><b>
Overview</b></p><p>
The primary role of the Customer Success Engineer (CSE), Onboarding position is to build relationships with new and existing customers by project managing their onboarding to the product, providing best practices, technical and customer support, and user training on the application. Quorum has built its reputation in the industry by offering an exceptional level of support to customers. An ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. The CSE I is responsible for client consulting, new customer implementation, project management, technical troubleshooting, customer support, product integration and new user training.</p><p>
The Customer Success Engineer provides initial front-line software support for our On Demand software customers at Quorum Software.</p><p><b>
Responsibilities</b></p><ul><li>
Handles onboarding the client onto the OnDemand Product they have contracted.</li><li>
Performs first line triage support for clients answering basic questions and assisting clients to navigate the system.</li><li>
Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.</li><li>
Escalates more complex inquires to tier Customer Support.</li><li>
Informs Support Leadership of potential client issues and problems early to ensure they receive proper attention.</li><li>
Documents and maintains all client information in Salesforce to include recording all calls, emails and customer communication.</li><li>
Creates and maintains product documentation and online training videos.</li><li>
Performs entry-level Quality Assurance testing for software development</li><li>
Develops/Maintains SOP for troubleshooting technical problems.</li><li>
Participates in oil &amp; gas accounting training.</li><li>
Seeks opportunities to expand on personal knowledge of applications.</li><li>
Stays current with system information, changes and updates.</li><li>
And other duties as assigned.</li></ul><p></p><p><b><br>
Requirements</b></p><ul><li>
Bachelor&rsquo;s degree (B.A.) in Accounting or Finance from a four-year college or university and/or 2 years of industry experience. Oil and Gas Accounting experience preferred.</li><li>
Proficient personal computer skills including Salesforce, electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.</li><li>
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li><li>
Ability to define problems, collects data, establishes facts, and draw valid conclusions.</li><li>
Effective communication skills.</li><li>
Proven experience in a customer service role</li></ul><p></p><p><b><br>
Preferred Skills</b></p><ul><li>
Project Management experience a plus</li></ul><p></p><p><b><br>
Additional Details</b></p><ul><li>
Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver&rsquo;s License Verification and passport/ID validation.</li><li>
Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.</li></ul><p></p><p><b><br>
About Quorum Software</b><br>
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.</p><p><b>
Quorum Diversity Statement</b>:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.</p><p></p><p><i><br>
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.</i></p><p><b>
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department</b></p><p><i>
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit </i><i>www.dhs.gov/E-Verify.</i></p></div>

Customer Success Engineer I - Onboarding (Hybrid Work Schedule)

<div><div><div><p><b>Customer Success Engineer I &ndash; On Demand Accounting
</b></p><p><b>Location: Houston, TX or Dallas, TX</b></p><p><b>
Model of Work: Hybrid</b></p><p></p><p><br>
Are you excited by challenges? Do you enjoy working in a fast-paced, dynamic environment? Then now is the time to join Quorum Software, a rapidly growing company and industry leader in oil &amp; gas transformation.</p><p>
Quorum Software is the world's largest provider of digital technology focused solely on business workflows that empower the next evolution of energy. From emerging companies to supermajors, throughout every region of the globe, customers rely on Quorum's proven innovation and unmatched global expertise to streamline business operations and make data-driven decisions that optimize profitability and growth. Our industry-leading solutions are transforming energy companies across the entire value chain, helping visionary leaders evolve their organizations into modern energy companies.</p><p><b>
Overview</b></p><p>
The primary role of the Customer Success Engineer (CSE) position is to build relationships with new and existing customers by project managing their on boarding to the product, providing best practices, technical and customer support, and user training on the application. Quorum has built its reputation in the industry offering an exceptional level of support to customers. An ideal candidate is technically savvy with excellent communication skills, project management experience, and knowledge of the upstream oil and gas industry. The CSE is responsible for client consulting, new customer implementation, project management technical troubleshooting, customer support and new user training.</p><p>
The Customer Success Engineer, Level I provides initial front-line software support for On Demand Accounting (OGsys on Demand) customers at Quorum Software.</p><p><b>
Responsibilities</b></p><ul><li>
Onboards existing clients converting to OGsys On Demand from our current product, OGSQL, as well as new OGSYS clients.</li><li>
Handles initial case intake both over the phone and through email.</li><li>
Performs first line triage support for OGsys on Demand clients answering basic questions and assisting clients navigate the system.</li><li>
Interacts with customers to provide and process information in response to inquiries, concerns, and requests about products and services.</li><li>
Escalates more complex inquires to tier 3 Support.</li><li>
Informs Support Leadership of potential client issues and problems early to ensure they receive proper attention.</li><li>
Documents and maintains all client information in Salesforce to include recording all calls, emails and customer communication.</li><li>
Creates and maintains OGsys product documentation and online training videos.</li><li>
Performs entry-level Quality Assurance testing for OGsys on Demand software development</li><li>
Develops/Maintains SOP for troubleshooting technical problems.</li><li>
Participates in oil &amp; gas accounting training.</li><li>
Seeks opportunities to expand on personal knowledge of OGsys applications.</li><li>
Stays current with system information, changes and updates.</li><li>
And other duties as assigned.</li></ul><p></p><p><b><br>
Requirements</b></p><ul><li>
Bachelor&rsquo;s degree (B.A.) in Accounting or Finance from a four-year college or university and/or 2 years of industry experience.</li><li>
Proficient personal computer skills including Salesforce, electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.</li><li><ul><li>Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.</li></ul></li><li>
 Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</li><li>
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.</li><li>
Ability to define problems, collects data, establishes facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.</li></ul><p></p><p><b><br>
Preferred Skills</b></p><ul><li>
Strong knowledge of oil and gas accounting principles preferred</li><li>
OGsys Experience is a plus</li></ul><p></p><p><b><br>
Additional Details</b></p><ul><li>
Background Check: The successful candidate will need to successfully complete the following clearances: Criminal History Check, Education Verification, Employment Verification, Driver&rsquo;s License Verification and passport/ID validation.</li><li>
Visa Sponsorship: Employment eligibility to work with Quorum Software in the United States is required as the company will not pursue visa sponsorship for this position. The successful candidate will be required to ensure they maintain and renew any visas or permits that grant employment eligibility where applicable.</li></ul><p></p><p><b><br>
About Quorum Software</b><br>
Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.</p><p><b>
Quorum Diversity Statement</b>:At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.</p><p></p><p><i><br>
Quorum Business Solutions and Quorum Software are Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.</i></p><p><b>
Those applicants requiring reasonable accommodation to the application and/or interview process should notify a member of the Human Resources Department</b></p><p><i>
Our company uses E-Verify to confirm the employment and eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit </i><i>www.dhs.gov/E-Verify.</i></p></div></div></div><p></p>

Customer Success Engineer I - On Demand Accounting (Hybrid Work Schedule)

Quorum Business Solutions

SpectrumAM

<div><p><b>Compliance Drive - Supervisor</b></p><p><b>
JOB DESCRIPTION</b></p><p>
The Assistant Manager plays a pivotal role in driving success across the division by supporting the Division Leadership and collaborating closely with the Manager of Site Inspections. This person will be responsible for the geographical territories as assigned. This position is responsible for ensuring the effective implementation of strategies that enhance community impact and engagement, while maintaining compliance with property codes and governing documents. The Assistant Manager will make recommendations for site portfolios, working with the Manager of Site Inspections and local division leaders to address challenges and optimize service delivery. In addition to managing day-to-day operations, this role involves fostering a positive organizational culture and promoting long-term success through strategic planning and development initiatives.</p><p>
Key responsibilities include facilitating communication between the Site Management Team, the Manager, and local division leaders, ensuring alignment with organizational goals, and addressing client inquiries and concerns with professionalism. The Assistant Manager will also play a crucial role in mentoring and training team members, conducting performance evaluations, and fostering a collaborative environment that encourages growth and innovation. By coordinating with local division leadership, the Assistant Manager will ensure that site management efforts are integrated with broader organizational objectives, contributing to the overall success and sustainability of the division. This position is ideal for someone who is proactive, detail-oriented, and committed to driving excellence in site management.</p><p><b><br>
OTHER RESPONSIBILITIES</b></p><ul><li>Work closely with the Manager of Site Inspections to oversee daily operations to ensure efficiency and consistency across all divisions.</li><li>Manage and oversee department operations in alignment with the company&rsquo;s strategic vision and standards, ensuring continuity and excellence in service delivery.</li><li>Possess expert-level knowledge of property codes for all markets.</li><li>Ability to read, understand, and accurately interpret governing documents.</li><li>Possess an in-depth understanding of the processes and backend systems, including CINC Manager, CINC Systems, the Spectrum and JellyBird apps, and CINC WebAxis.</li><li>Support and facilitate cross-divisional support amongst teams.</li><li>Conduct audits, review, and edit property bullet point forms at least quarterly to ensure understanding.</li><li>Ownership and understanding of all aspects and systems for Fleet Management systems:</li><li>Fleet Car Management &ndash;</li><li>D/W Fleet Car Log</li><li>Maintenance Log</li><li>Receipt Submissions</li><li>Fleet Car GPS</li><li>Fleet Car Remote Parking Agreement</li><li>Fleet Car Check-In/Check-Out</li><li>Ability to approve small repairs when needed.</li></ul><p></p><p><b>
Understanding of:</b></p><ul><li>Creation of Violation Policies</li><li>Quality Control (QC)</li><li>Input and Review to Ensure Proper Setup of Letter Templates for Policies</li><li>Legal Packet Submissions</li><li>Collaborate with other Assistant Managers of Site Inspections.</li></ul><p></p><p><b>
Team Leadership and Development:</b></p><ul><li>Collaborate with the Manager of Site Inspections to train and lead a high-performing, motivated team, ensuring alignment with departmental goals and fostering a positive work environment.</li><li>Build a positive and accountable workplace culture.</li><li>Coach, develop, and mentor Site Managers.</li><li>Identify talent and make recommendations on considerations of staff to develop the team into Sr., Mentor, and SM Compliance positions.</li><li>Evaluate employee performance and provide feedback to the Manager of Site Inspections.</li><li>Monitor team performance with monthly 1:1&rsquo;s and Playbooks every 6 months.</li><li>Monitor and review Drive Reports for completion, accuracy, and consistency.</li><li>Audit and review Homeowner Correspondence through the homeowner portal and app to ensure consistent responses are being had.</li><li>Take feedback from the Assistant Manager of Compliance on account errors and implement coaching and training.</li></ul><p></p><p><b>
Customer Service and Satisfaction:</b></p><ul><li>Develop and maintain strong relationships with Board Members in all divisions, acting as a trusted advisor when issues arise to ensure their needs and expectations are effectively addressed.</li><li>Address Board Member complaints promptly and effectively, following through to ensure satisfactory resolutions and maintaining positive relationships.</li><li>Address and resolve escalated challenges from homeowners, ensuring timely and effective solutions that enhance customer satisfaction.</li><li>Collaborate with the Client Relations Manager to implement strategies that ensure a high level of customer satisfaction, continuously monitoring feedback and making improvements as needed.</li><li>Analyze customer feedback routinely to identify areas for improvement and make recommendations to the Manager of Site Inspections for changes that enhance service quality.</li><li>Regularly assess customer service practices to ensure they meet company standards and identify opportunities for enhancement.</li></ul><p></p><p><b>
Division Level Support:</b></p><ul><li>Develop and maintain strong relationships with Division Leadership, Community Manager teams, and Site Management teams to ensure alignment with organizational goals and priorities.</li><li>Audit Team Schedules to ensure contractual obligations are met.</li><li>Facilitate seamless communication and coordination among departments, supporting leadership initiatives and enhancing overall satisfaction.</li><li>Gather and analyze feedback from Division Leadership and Community Management teams to identify areas for improvement, ensuring alignment with company goals and objectives, and collaborate with Site Management to implement solutions that effectively address their needs.</li><li>Provide strategic support to division leaders and Community Managers, assisting in the development and execution of plans that drive organizational success.</li><li>Address and resolve conflicts or challenges within the division promptly, fostering a positive and productive work environment.</li><li>Support leadership and team development initiatives by identifying opportunities for growth and providing resources to enhance skills and capabilities.</li><li>Work closely with the Manager of Site Inspections and Division Leaders to coordinate and optimize portfolio assignments, ensuring alignment with strategic objectives and efficient resource allocation.</li><li>Work closely with the Manager of Site Inspections to create FAQs with continued training and support to Community Managers.</li></ul><p></p><p><b><br>
REQUIREMENTS</b></p><p>
For this position, you must have a valid driver&rsquo;s license, auto insurance, and a safe driving record. We do not require experience in our industry, but we highly value initiative and the ability to work independently.</p><p><b>
Knowledge</b></p><ul><li>
Must be computer literate and familiar with Microsoft Word and Excel</li><li>
Understand how to enter data into databases and iPads.</li></ul><p><b>
Desired Skills</b></p><ul><li>
Proven skill in conflict resolution and customer service</li><li>
Detail oriented</li><li>
Positive attitude
</li><li>Influential
</li><li>Culture champion</li><li>
Critical Thinking</li><li>
Organization and time management</li><li>
Problem-solving and analysis</li><li>
Clear and professional communication, both written and verbal</li></ul><p><b>
Abilities</b></p><ul><li>
Able to understand and carry out oral and written requests</li><li>
Able to multitask and learn in a fast-paced environment</li><li>
Customer-service minded with the ability to work as part of a team and maintain a calm demeanor during customer interactions and peak times</li></ul><p><b>
SPECTRUM ASSOCIATION MANAGEMENT HIGHLIGHTED BENEFITS</b></p><p><b>
We offer a comprehensive package that is more than just a paycheck</b></p><ul><li>
For the first year, you will be required to work out of our local office. This initial period is crucial for acclimating to our team and processes. After the first year, and as determined by your manager, you may transition to our Hybrid Empowerment Plan. This plan reflects our culture of trust and belief in the hybrid model, empowering employees to work both in-office and remotely, depending on the role and business requirements</li><li>
Recognized as Best Places to Work since 2007!</li><li>
Fastest Growing Company - Fast Track 50 in 2020.</li><li>
San Antonio-based homeowners&rsquo; association management company.</li><li>
Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.</li><li>
Work / Life balance.</li><li>
5 weeks of PTO to allow for rest, travel, family, and your hobbies.</li></ul><ul><li>
Forty paid hours per year for community service activities.</li><li>
11 Annual Paid Holidays.</li><li>
Internal Learning and Development Management System.</li><li>
The full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&amp;D and a 401k program.</li><li>
Free medical clinic in-house (in the San Antonio office &ndash; virtual appointments for other offices).</li></ul><ul><li>
Well-structured career track plan with a 6-month review.</li><li>
Annual Salary $50,000.00 with reviews and performance increase opportunities every 6 months.</li><li>
Company Fleet Car Provided</li><li><b><i>
Address: </i></b>16001 Park Ten Pl, STE 135, Houston, TX 77084 3000 Research Forest Drive, Suite 200, The Woodlands, TX 77381 2525 Bay Area Blvd. Suite 130 Houston, Texas 77058</li></ul><p>
For more information about Spectrum AM, visit our website at https://spectrumam.com/careers/</p><p>
If your application is a good match, you can expect to be contacted to schedule a phone interview as the next step.</p><p></p><p><i>
Spectrum AM is an Equal Opportunity Employer.</i></p></div>

Compliance Drive - Supervisor

<div><div><b>We help the world run better</b><br>
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div><div><b><i><br>
**The SAP Academy for Services &amp; Consulting is a development program designed for individuals with 0-3 years of professional experience; Candidates with more than 3 years of experience will not be considered</i></b></div><div></div><div><b><i><br>
**SAP is not offering current or future visa sponsorship (includes NO F1/OPT) for this role</i></b></div><div></div><div><b><i><br>
**The role requires candidates to be onsite at an SAP office or customer location (3) days per week, in alignment with our Pledge-to-Flex policy; Candidates MUST live locally to the SAP location that they&rsquo;re applying to</i></b></div><div></div><div><b><i><br>
**SAP is not offering relocation benefits for this role</i></b></div><div></div><div><b><br>
Who You&rsquo;ll become</b></div><div>
As a Success Plan Manager, you will develop into a trusted advisor who supports customers in adopting, optimizing, and realizing value from SAP solutions including SAP S/4HANA, RISE with SAP, SAP Business Technology Platform (BTP), and SAP Business AI. Through progressive responsibility, coaching, and hands-on experience, you will learn how to:</div><ul><li>
Translate customer business objectives into structured success activities</li><li>
Support outcome-driven Success Plans aligned to customer priorities</li><li>
Contribute to governance, cadence management, and value discussions</li><li>
Collaborate across SAP delivery, architecture, and adoption teams</li><li>
Apply SAPs Success Plan methodology consistently and at scale</li></ul><div></div><div><b><br>
What you&rsquo;ll do:</b></div><div></div><div><br>
As part of the SAP Academy for Services &amp; Consulting, Success Plan Manager Associate&rsquo;s will:</div><ul><li>
Successfully complete a structured 12-month learn-and-apply academy program</li><li>
Participate in classroom learning, simulations, and real-customer engagement scenarios</li><li>
Support the execution of Success Plans under guidance of experienced Success Plan Managers</li><li>
Assist with development, maintenance, and updates of customer success documentation</li><li>
Prepare materials for governance meetings, including quarterly reviews and steering sessions</li><li>
Support tracking of adoption milestones, consumption indicators, and value realization inputs</li><li>
Participate in proactive risk identification and escalation preparation</li><li>
Collaborate with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams</li><li>
Learn and apply SAP&rsquo;s integrated toolchain including Holistic Engagement Planner (HEP), dashboards, Cloud ALM, and customer insights tools</li><li>
Contribute to continuous improvement of engagement quality and customer experience</li></ul><div></div><div><b><br>
Expectations and Tasks:</b></div><br>
<div></div><ul><li>
Support executive-level customer relationships built on trust, transparency, and consistent delivery quality</li><li>
Ensure disciplined planning, execution, and follow-up across all Success Plan activities</li><li>
Provide clear, concise, and value-based executive communications and reporting</li><li>
Coordinate internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership</li><li>
Support coordination of internal SAP stakeholders to ensure clarity of roles, responsibilities, and ownership</li><li>
Ensure alignment between customer priorities, SAP recommendations, and delivered outcomes</li><li>
Uphold SAP standards for service quality, governance, and customer engagement excellence</li></ul><div></div><div><b><br>
What you Bring:</b></div><br>
<div></div><ul><li>
STEM degree or equivalent technology experience.</li><li>
 1&ndash;3 years as a Functional/Technical Consultant or in project management.</li><li>
Hands-on exposure to solution implementation, integrations, and basic cloud/modernization patterns.</li><li>
Proven focus on customer value&mdash;defining success metrics and driving consumption, retention, and time‑to‑value.</li><li>
SAP solution architecture knowledge (S/4HANA, HANA, SAP BTP, Cloud/SaaS).</li><li>
Awareness of governance, risk mitigation, performance, security, and disaster‑recovery considerations.</li><li>
Able to translate business needs into technical/functional requirements and practical roadmaps.</li><li>
Strong communicator and relationship builder; customer-facing with enablement skills (runbooks, training) and experience working with Customer Engagement Partners, Success Plan Managers, enterprise and data architects, Success Experts, and delivery teams.</li></ul><div><br>
</div><div><b>Meet your team:</b></div><div></div><div><br>
The Success Plan Manager is a core role within SAP Customer Services &amp; Delivery and works closely with account teams and service delivery organizations to ensure customers achieve measurable outcomes from their SAP investments.</div><div>
The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome-driven customer experience.</div><div></div><div><b><br>
The SAP Academy for Services &amp; Consulting is a global development program designed for talent who are early in their career.</b></div><div></div><div><b><br>
About SAP Next Gen Academy for Services &amp; Consulting:</b></div><div></div><div><br>
The Academy partners with SAP Customer Services &amp; Delivery to support customers in their digital transformation, driving adoption and effective use of SAP software through planning, implementation, integration, and continuous improvement.</div><div></div><div><br>
The 12-month SAP Next Gen Academy for Services &amp; Consulting offers classroom learning and role-focused rotations. It builds a strong foundation in consulting, project management, technical, and solution support to prepare you for success in Customer Services and delivery.</div><div></div><div><br>
Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, and gain hands-on experience with world-class cloud solutions &mdash; all while learning in a dynamic environment and earning competitive pay and benefits.</div><div></div><div><b><br>
SAP Next Gen</b> is our global experience for students, recent graduates, and early career professional. Being a part of the Next Gen community provides a supportive community, tailored development, and the ability to be involved in high-impact projects.</div><div></div><div><b><br>
#SAPAcademyforServicesandConsulting
</b></div><div><b>#SAPNextGen</b></div><div></div><div><br>
SAP&rsquo;s employees across different regions are enabled to do their best job with the right mix of office and remote work according to country-specific guidelines and regulations. In general, our <b>hybrid work setup</b> consists of <b>three days a week in the office or on-site with customers or partners.</b></div><div></div><div><br>
We are planning a practical and immersive portion of our program, which will likely involve participants spending <b>two (2) weeks, spread across one trip, in San Ramon, California.</b> This experience is designed to provide unparalleled hands-on learning and networking opportunities.</div><div><b>
Bring out your best</b><br>
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
<br>
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<b>We win with inclusion</b><br>
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>
<br>
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.<br>
<br>
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.</div><div><br>
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.</div><div></div><div><b><br>
Compensation Range Transparency</b>: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP&rsquo;s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 70900-159900 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.</div><div><b><br>
AI Usage in the Recruitment Process</b></div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div><div>Please note that any violation of these guidelines may result in disqualification from the hiring process.<br>
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Requisition ID: 447557 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div></div>

SAP Academy for Services & Consulting - Success Plan Manager - Houston (Hybrid)

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Compliance Drive - Supervisor

SAP Academy for Services & Consulting - Success Plan Manager - Houston (Hybrid)