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customer service representative Jobs in Houston

customer service representative

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technical support engineer-level 1

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customer support agent

ADF Medical

<div>
 
 JOB OPENING &mdash; Live Chat Agent
 
 
 ADF Medical Services Inc.
 
 
 
 We're hiring an energetic and professional
 
 Live Chat Agent
 
 to deliver real-time support to our patients and clients online. If you're a fast typist with a friendly attitude and strong written communication skills &mdash; this role is perfect for you.
 
 
 
 Role:
 
 Live Chat Agent
 
 
 
 Department:
 
 Customer Support &amp; Patient Services
 
 
 
 Location:
 
 Fully Remote
 
 🕐 Type:
 
 Full-Time / Part-Time
 
 
 
 Requirements
 
 
 
 
 What You'll Do:
 
 
 
 <ul>
 <li>
 Respond to patient and client inquiries instantly through our live chat system
 </li>
 <li>
 Provide helpful and accurate information on services, appointments, billing, and support
 </li>
 <li>
 Manage multiple live chat conversations simultaneously with speed and professionalism
 </li>
 <li>
 Log and document all chat interactions accurately in our CRM system
 </li>
 <li>
 Identify and escalate urgent or unresolved issues to the appropriate team
 </li>
 <li>
 Deliver a consistently positive and professional patient experience in every chat
 </li>
 <li>
 Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer:
 
 
 
 <ul>
 <li>
 Competitive pay
 </li>
 <li>
 Health, dental &amp; vision benefits (full-time employees)
 </li>
 <li>
 Paid time off &amp; paid holidays
 </li>
 <li>
 Flexible shift options including evenings and weekends
 </li>
 <li>
 Supportive team environment and ongoing coaching
 </li>
 <li>
 Career growth and advancement opportunities within ADF Medical Services
 </li>
 </ul>
</div>

Live Chat Agent

Energy Ogre

<div>At Energy Ogre, our Member Care Agents play a vital role in guiding new members through their onboarding journey, ensuring they understand and experience the full value of our service from day one. As a Member Care Agent, you&rsquo;ll be the first point of contact for new members, helping them transition smoothly while addressing their questions and concerns with expertise and care. This position is in-office at our Houston, TX headquarters and reports to the Member Care Lead.
Essential Duties and Responsibilities<ul><li>
Provide exceptional customer service that reflects Energy Ogre&rsquo;s commitment to excellence.</li><li>
Communicate the value of our service to potential customers.</li><li>
Address inquiries and concerns with professionalism, expertise, and efficiency.</li><li>
Work collaboratively across departments to resolve member issues, striving for one-call resolutions.</li><li>
Assist members via phone, chat, and email, ensuring a seamless and consistent experience.</li><li>
Craft clear, professional, and accurate responses to inbound email inquiries.</li><li>
Handle incoming calls and proactively assist members with their questions and concerns.</li><li>
Ensure availability to respond to member inquiries promptly and meet departmental SLAs.</li><li>
Wrap up account details within 60 seconds after each call for efficiency.</li><li>
Take ownership of pending account issues, ensuring timely resolution.</li><li>
Clear member email queues by the end of each day.</li><li>
Complete task-related projects and assignments within designated SLA timelines.</li><li>
Collaborate with teammates to address account-related issues and ensure timely resolutions.</li><li>
Follow departmental procedures to maintain service quality and minimize unattended calls.</li><li>
Provide feedback and suggestions to improve team workflows and enhance the member experience.</li></ul>
Note:
This job description provides a general overview of the position. Additional responsibilities and tasks may arise to support Energy Ogre's mission and member satisfaction goals. 
Third-Party Submissions: 
No agency or third-party candidates, please.
No Sponsorship:
Applicants must be currently authorized to work in the United States on a full-time basis.
Qualifications<ul><li>
Customer service experience (or related field) with a strong passion for helping people.</li><li>
Excellent written and verbal communication skills.</li><li>
Ability to manage multiple communication channels (phone, chat, email) efficiently.</li><li>
Strong organizational skills with keen attention to detail.</li><li>
Problem-solving mindset focused on achieving one-call resolutions.</li><li>
Proven ability to collaborate in a team environment.</li><li>
Proficiency in meeting SLAs and managing time effectively.</li><li>
Eagerness to learn and adapt to evolving processes.</li></ul>
Education &amp; Experience<ul><li>
High School Diploma or equivalent.
</li><li>Previous experience in customer service, or a related field.
</li><li>Proficiency in computer applications, including Microsoft Office (Word, Excel) and G-Suite.</li></ul></div>

Call Center - Member Care Agent

Houston Methodist

<div>At Houston Methodist, the Call Center Agent position is responsible for assisting internal and external customers of the assigned department with service requests of a routine and emergent nature. Duties for this position include managing large volumes of inbound and outbound calls in a timely manner, identifying callers' needs and providing solutions while maintaining proper documentation.
<div>FLSA STATUS 
Non-exempt 
 
QUALIFICATIONS 
 
EDUCATION<ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li></ul> 
EXPERIENCE<ul><li>
Two years of related experience
</li><li>Previous customer service experience in a call center or other telephone communication environment preferred
</li></ul> 
LICENSES AND CERTIFICATIONS 
Required<ul><li>
</li></ul> 
SKILLS AND ABILITIES<ul><li>
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
</li><li>Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
</li>Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles 
<li>
</li></ul> 
 
ESSENTIAL FUNCTIONS 
 
PEOPLE ESSENTIAL FUNCTIONS<ul><li>
Promotes a positive work environment and a focused work unit that actively helps one another to achieve optimal department results.
</li><li>Collaborates with all members of the department by actively communicating and reporting pertinent patient care information and data in a comprehensive manner. Demonstrates effective communication and customer service skills.
</li><li>Answers phone calls and appropriately greets each caller and interacts with customers in a professional and courteous manner at all times.
</li></ul> 
SERVICE ESSENTIAL FUNCTIONS<ul><li>
Utilizes multi-tasking skills to process patient needs from incoming and outgoing calls and faxes by coordinating, documenting, and tracking requests in Epic. Answers telephone promptly and in a professional manner at all times using identified scripts in all attempts to triage requests. Enters notes in Epic system while caller is on the telephone. Appropriately places callers on hold, after asking caller if they mind holding, and transfers callers as appropriate.
</li><li>Responds in a proactive manner to caller concerns, resolving such matters according to established guidelines in a prompt manner. Contacts appropriate staff for unusual circumstances in a timely manner to maintain a high level of patient satisfaction. Maintains confidentiality of sensitive information and informs management of pertinent issues.
</li><li>Organizes workload and sets priorities. Utilizes all available work time by assisting fellow team members and performing additional tasks as assigned or requested.
</li><li>Answers calls in a timely manner to minimize call hold times.
</li></ul> 
QUALITY/SAFETY ESSENTIAL FUNCTIONS<ul><li>
Performs all patient communications following HIPPA guidelines. Reports complaints according to policies and procedures and assures clinical practice guidelines are followed.
</li></ul> 
FINANCE ESSENTIAL FUNCTIONS<ul><li>
Self-motivated to independently manage time effectively and prioritizes daily tasks.
</li><li>Uses department resources/equipment/supplies properly and efficiently.
</li></ul> 
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Participates in departmental projects activities, and seeks continuing education opportunities to expand learning beyond baseline competencies with a focus on continual development. 
<ul><li>
</li></ul> 
 
SUPPLEMENTAL REQUIREMENTS 
<ul>
WORK ATTIRE<li><ul><li>
Uniform: No
</li><li>Scrubs: No
</li><li>Business professional: Yes
</li><li>Other (department approved): No
</li></ul></li> 
ON-CALL* 
<li><ul><li>Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.</li></ul></li><li><ul><li>
On Call* No
</li></ul></li> 
TRAVEL** 
**Travel specifications may vary by department**<li><ul><li>
May require travel within the Houston Metropolitan area No
</li><li>May require travel outside Houston Metropolitan area No
</li></ul></li></ul></div>QUALIFICATIONS 
 
EDUCATION<ul><li>
High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.)
</li></ul> 
EXPERIENCE<ul><li>
Two years of related experience
</li><li>Previous customer service experience in a call center or other telephone communication environment preferred
</li></ul> 
LICENSES AND CERTIFICATIONS 
Required 
<ul><li>
</li></ul> 
Company Profile:
Houston Methodist Hospital is recognized by U.S. News &amp; World Report as the No. 1 hospital in Texas and one of America&rsquo;s &ldquo;Best Hospitals.&rdquo; As a full-service, acute-care hospital located in the Texas Medical Center and the flagship hospital of Houston Methodist, it has evolved into one of the nation&rsquo;s largest nonprofit teaching hospitals and a leader in innovative medical research with a comprehensive residency program. Two of Houston Methodist&rsquo;s primary academic affiliates are among the nation&rsquo;s leading health care organizations: Weill Cornell Medicine and New York-Presbyterian Hospital. Houston Methodist also has affiliations with Texas A&amp;M University and the University of Houston. Houston Methodist Hospital offers unparalleled care for thousands of patients from around the world.
Houston Methodist is an Equal Opportunity Employer.</div>

Call Center Agent - PRN

TSI - Transworld System, Inc

<div>Overview:

After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, &ldquo;Harver&rdquo;. This online interview must be completed for prompt consideration of employment applications as it takes the place of an in-person/telephone interview.
Full Time and Part Time positions available (Part time schedule is every Saturday from 8am-5pm and 3 evenings per week from 5-8pm) 
Please Join Us: Open House
Wednesday, May 20th 10am-2pm
10900 Corporate Centre Dr Suite 100 Houston, TX 77041
Please bring an updated copy of your resume!<div> 
Work Location: This is an onsite position in Houston, TX.</div><div>
Compensation: $15-16/hour</div><div></div><div> 
Build Your Future! Come join our thriving team as a Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.</div><div></div><div> 
Why should you consider TSI?</div><ul><li>
Paid training</li><li>
Team-oriented work environment</li><li>
Growth opportunity</li><li>
Generous bonus opportunity</li><li>
Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!</li></ul> 
<div></div>
Responsibilities:
<div>
This position is responsible for negotiating and processing payments under established department guidelines on the collection of past due accounts and delinquent balances through direct contact with customers via the telephone.</div><ul><li>
Accurately assess the consumer&rsquo;s financial condition by conducting thorough inquiries.</li><li>
Determine the reason for delinquency and find creative solutions to resolve the situation.</li><li>
Tracks and maintain all customer accounts throughout the collection process ensuring prompt payment recovery for all outstanding balances.</li><li>
Perform customer account maintenance activities to include account reviews, reconciling aging levels, verifying account balances, applying payments, monitorin collection activities, and updating accounts in compliance with established corporate policies and procedures.</li><li>
Adhere to the State and Federal regulations pertaining to collection activities.</li><li>
Meet corporate standards for call quality assurance and structure.</li></ul>
Qualifications:
<ul><li>Outgoing, assertive, competitive, persuasive</li><li>
Enjoys dealing with the public</li><li>
Possesses or is capable of acquiring superb negotiation skills</li><li>
Is detail oriented and is able to accurately document information in our computer system while communicating with the consumer on the telephone.</li><li>
Is able to work a flexible schedule which may include weekends.</li><li>
Must have a high school diploma, some college preferred</li></ul><div>
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.</div><div></div><div> 
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.</div><div></div><div> 
INDSJ</div> 
<div></div>
Pay Range: USD $15.00 - USD $16.00 /Hr.</div>

Collections Specialist - Onsite Houston, Texas

The Siegel Group

<div>Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations across the US. With fully furnished apartments and convenient amenities, they cater to diverse clientele seeking short-term or long-term housing solutions. Renowned for quality service and comfortable living spaces, they reflect The Siegel Group's commitment to excellence in hospitality and real estate.
Role Summary
Customer Service Representatives are often the first staff members that current, new or prospective residents meet. This is the only opportunity to make a positive first impression.
Responsibilities<ul><li>
Greet all customers in a friendly, positive manner as they enter the property. Answer phones quickly and courteously, within 3 rings.</li><li>
Knowledge of room openings and availability.</li><li>
Sell rooms to guests in person and on the telephone, including posting Craigslist ads daily.
</li><li>Accurately handle all cash and charge transactions.</li><li>
Make cash drops in the safe.</li><li>
Keep accurate records of vacant rooms and close out procedures including deposit slips and closing reports, as well as setting alarm.
</li><li>Take work orders from residents and process correctly in the system.</li><li>
Receive and distribute mail to residents.
</li><li>Maintain a clean and inviting office</li><li>
Other duties as assigned</li></ul><ul><li>
HS Diploma or equivalent
</li><li>6 months customer service experience</li><li>
Legally able to work within State and Federal guidelines</li></ul>
Physical Requirements / Working Conditions<ul><li>
Continuous standing and walking throughout the duration of each shift.
</li><li>Bending, lifting, and carrying up to 25 pounds.</li><li>
Constant face-to-face interactions with customers.
</li><li>Ability to multi-task and remain positive in busy working conditions.</li><li>
Expect to work an 8-hour shift on average, including weekends and holidays 5 days/week.</li><li>
Comply with the brand and Company uniform and hygiene policies.</li><li>
Fun, fast-paced, upbeat environment</li></ul></div>

Customer Service Representative

State Farm Agent

<div>
 Position Overview
 
 
 Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Receptionist - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Establish customer relationships and follow up with customers, as needed.
 </li>
 <li>
 Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
 </li>
 <li>
 Work with the agent to establish and meet marketing goals.
 </li>
 <li>
 Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
 
 
 </li>
 </ul>
 As an Agent Team Member, you will receive...
 
 
 <ul>
 <li>
 Hourly pay plus commission/bonus
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Interest in marketing products and services based on customer needs
 </li>
 <li>
 Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams
 </li>
 <li>
 Self-motivated
 </li>
 <li>
 Ability to work in a team environment
 </li>
 <li>
 Ability to multi-task
 
 
 </li>
 </ul>
 If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
 
 
 This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents&rsquo; employees are not employees of State Farm.
 
 
 My Team's Mission Is To Help People Manage The Risks Of Everyday Life, Recover From The Unexpected And Realize Their Dreams. We Are Located In Humble, TX And Help Customers With Their Insurance And Financial Services Needs, Including
 
 
 <ul>
 <li>
 Auto insurance
 </li>
 <li>
 Home insurance
 </li>
 <li>
 Life insurance
 </li>
 <li>
 Retirement planning
 
 
 </li>
 </ul>
 
 State Farm agents are independent contractors who hire their own employees. State Farm agents&rsquo; employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
 
</div>

Receptionist - State Farm Agent Team Member

Adara Communities

<div>Apartment Leasing Agent
Location: 2530 Yorktown Drive, Houston, TX 77056, USA
Property Size: 565-Units
Learn more about our community at: https://yorktownapts.com/
-
Why Join Adara Communities?
At Adara Communities, we blend 40 years of industry experience with a forward-thinking approach to technology, customer service, and community living. Our success is driven by people - our residents, our investors, and especially our team members. When passionate individuals work together with shared commitment, anything is possible. Join us and be part of a company where your impact truly matters.
-
What You'll Do as an Apartment Leasing Agent:
We're looking for an experienced and energetic Leasing Agent who is self-motivated, proactive, and thrives in a fast-paced, customer-focused environment. In this role, you will:<ul><li>Stand, greet, qualify, and close prospects with professionalism and enthusiasm</li><li>Lease apartments to maintain high occupancy and strong leasing performance</li><li>Verify applications, process leasing paperwork, and ensure accurate documentation</li><li>Provide exceptional customer services to residents and prospects</li><li>Generate new traffic through outreach efforts and community engagement</li><li>Host resident functions and contribute to maintaining positive resident relations</li><li>Create and maintain the property's social media presence to drive traffic and engagement</li><li>Support the Property Manager and/or Leasing Manger with daily operational tasks</li><li>Represent the community with a friendly and professional demeanor</li></ul>
-
What We're Looking For:
To be successful in this role, you MUST have:<ul><li>Minimum 3 years of previous experience leasing conventional apartments (REQUIRED)</li><li>Strong sales and leasing skills with a proven ability to close</li><li>Excellent customer service and communication abilities</li><li>A positive attitude, flexibility, and a polished and professional appearance</li><li>Flexible schedule - weekends REQUIRED</li><li>Social media or marketing content creation experience strongly preferred</li><li>Stable work history</li><li>Valid driver's license and reliable transportation</li><li>Bilingual English/Spanish is a plus, but not required</li></ul>
Important: Candidates must live within a 20-mile radius of the property or be willing to relocate.
-
What Adara Offers You:<ul><li>Competitive pay</li><li>Excellent commission opportunities</li><li>Medical, Dental, Vision, Life &amp; Disability Insurance</li><li>Generous PTO</li><li>Rental housing discounts</li><li>A supportive, people-first culture</li><li>Salary Range: $17.00/hr - $20.00/hr</li></ul>
-
If you're a resident driven leasing professional with exceptional sales and customer service skills looking for a community and company that values your experience and expertise, we'd love to hear from you.</div>

Apartment Leasing Agent

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