call center representative Jobs in New York

call center representative

customer service representative Jobs in New York

customer service representative

customer success manager Jobs in New York

customer success manager

administrative support specialist Jobs in New York

administrative support specialist

bilingual scheduling center agent Jobs in New York

bilingual scheduling center agent

customer support agent

Zech Group

<p><strong>Job Overview</strong><br /><br />Zech Group is seeking a dedicated and articulate <strong>Customer Service Representative</strong> to join our dynamic team. This is a <strong>Full-Time</strong> position based in our <strong>New York, New York</strong> office. We are a customer-focused organisation committed to delivering excellence, and we are looking for an individual who shares our passion for providing outstanding support. The successful candidate will be the first point of contact for our clients, playing a crucial role in ensuring customer satisfaction and loyalty. The offered compensation for this role is <strong>$15 - $30 per hour</strong>.<br /><br /><strong>Responsibilities</strong><br /><br />- Serve as the primary point of contact for customers, handling inbound queries through phone, email, and live chat in a professional and efficient manner.<br />- Identify and assess customer needs to provide accurate information, guidance, and solutions.<br />- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.<br />- Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in our CRM system.<br />- Process orders, forms, applications, and requests.<br />- Communicate and coordinate with internal departments to ensure a seamless customer experience.<br />- Develop a comprehensive knowledge of our company's products and services to answer customer questions effectively.<br />- Contribute to team efforts by accomplishing related results as needed.<br /><br /><strong>Qualifications</strong><br /><br />- Proven experience in a customer support or client service role.<br />- Exceptional communication skills, both written and verbal, with a talent for active listening.<br />- Strong problem-solving abilities and a capacity to remain calm and professional under pressure.<br />- Proficiency in using CRM systems and the Microsoft Office Suite.<br />- Excellent time-management and organisational skills with the ability to multi-task and prioritise work.<br />- A patient, empathetic, and customer-oriented attitude.<br />- A minimum of a high school diploma or equivalent is required.<br /><br /><strong>Benefits</strong><br /><br />- A competitive hourly wage and benefits package.<br />- Opportunities for professional development and career progression within the company.<br />- A positive, supportive, and collaborative work environment.<br />- Comprehensive training to ensure you have the knowledge and tools to succeed.</p>

Customer Service Representative

Enel Group

<p>We are seeking a dedicated individual to join our team as a Live Chat Support professional. As a Live Chat Support representative, you will play a crucial role in providing timely and efficient support to our customers through online chat platforms. This position requires exceptional communication skills, problem-solving abilities, and a customer-focused approach to ensure that our customers receive the assistance they need in a polite and professional manner. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity with us.</p><h3><strong>Responsibilities</strong></h3><ul><li>Respond to customer inquiries and provide product information through live chat.</li><li>Assist customers with troubleshooting technical issues and escalate complex problems as needed.</li><li>Maintain a positive, empathetic, and professional attitude towards customers at all times.</li><li>Accurately document each customer interaction and follow up when necessary.</li><li>Work closely with other departments to resolve customer concerns and complaints.</li><li>Identify trends in customer inquiries and provide feedback to improve products and services.</li><li>Adhere to company policies and procedures while ensuring customer satisfaction is met.</li></ul><h3><strong>Requirements</strong></h3><ul><li>Strong written communication skills with a keen eye for detail.</li><li>Ability to multitask and manage multiple chat conversations simultaneously.</li><li>Experience in customer service or a related field is preferred.</li><li>Proficient in using chat and ticketing systems to provide support.</li><li>Excellent problem-solving skills with a solution-oriented mindset.</li><li>Ability to remain calm and courteous under pressure.</li><li>Flexible schedule to accommodate varying shifts, including weekends and holidays.</li></ul>

Live Chat Support

PowerToFly

<p><strong>Job Overview</strong><br /><br /><strong>PowerToFly</strong> is seeking a dedicated and articulate <strong>Online Chat Support</strong> specialist to join our dynamic team. This is a <strong>Full-Time</strong> position based in <strong>New York Mills, Minnesota, United States</strong>. The successful candidate will play a crucial role in supporting our global community of over 1.1 million professionals and the organisations we partner with.<br /><br />At PowerToFly, we connect organisations with the AI-skilled and domain-expert talent they need to build better, more representative models. As the first point of contact for many in our diverse community, you will provide exceptional service, answer enquiries, and ensure a seamless user experience on our platform. This role offers a competitive hourly wage of <strong>$26 - $36 USD per hour</strong>.<br /><br /><strong>Responsibilities</strong><br /><br /> </p><ul><li>Provide timely, professional, and accurate support to our community members and clients via live chat.</li><li>Serve as an expert on the PowerToFly platform, guiding users through features and troubleshooting issues.</li><li>Resolve user enquiries regarding our services, including talent acquisition and AI model training.</li><li>Effectively identify and escalate complex technical issues to the appropriate internal teams for resolution.</li><li>Maintain detailed and accurate records of all user interactions and feedback in our CRM system.</li><li>Contribute to our knowledge base by documenting common issues and creating helpful support articles.</li><li>Collaborate with team members to improve our support processes and overall customer satisfaction.</li><li>Uphold the professional and inclusive tone of the PowerToFly brand in all communications.</li></ul><p><strong>Qualifications</strong><br /><br /> </p><ul><li>Proven experience in a customer support, technical support, or similar client-facing role.</li><li>Exceptional written communication and interpersonal skills, with a strong command of the English language.</li><li>Excellent problem-solving skills and the ability to think critically under pressure.</li><li>Proficiency in managing multiple conversations simultaneously in a fast-paced environment.</li><li>Experience with helpdesk software (e.g., Zendesk, Intercom) and CRM systems is highly advantageous.</li><li>A high degree of empathy, patience, and a genuine desire to help others.</li><li>A strong interest in technology, artificial intelligence, and community-building is desirable.</li><li>Must be self-motivated and capable of working effectively both independently and as part of a team.</li></ul><p> </p>

Online Chat Support

Aqualillies

<h2>About the Role</h2><p>We're looking for a friendly, professional, and customer-focused <strong>Remote Customer Service &amp; Support Representative</strong>to join our growing team. In this role, you'll assist customers via email, chat, and phone, helping resolve inquiries and providing an outstanding customer experience. If you enjoy helping people and thrive in a fast-paced remote environment, we'd love to hear from you.</p><h2>Key Responsibilities</h2><ul><li>Respond to customer inquiries via email, live chat, and phone.</li><li>Resolve customer concerns in a timely and professional manner.</li><li>Provide accurate information about products and services.</li><li>Process orders, returns, refunds, and account updates.</li><li>Document customer interactions in the company's CRM system.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Meet quality, productivity, and customer satisfaction goals.</li><li>Collaborate with team members to improve the customer experience.</li></ul><h2>Qualifications</h2><ul><li>High school diploma or equivalent.</li><li>Previous customer service, call center, or support experience is preferred but not required.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Comfortable using computers, CRM software, and Microsoft Office or Google Workspace.</li><li>Ability to multitask and work independently in a remote environment.</li><li>Reliable internet connection and a quiet home workspace.</li></ul><h2>What We Offer</h2><ul><li>100% remote position.</li><li>Competitive hourly pay: <strong>$35–$45 per hour</strong>, based on experience.</li><li>Paid training and ongoing coaching.</li><li>Flexible scheduling options.</li><li>Opportunities for career growth and internal promotions.</li><li>Paid time off and company-recognized holidays (where applicable).</li><li>Performance-based bonuses and employee recognition programs.</li><li>Supportive and collaborative remote team culture.</li></ul>

Customer Service & Support (Remote)

Library

<p>We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.</p><h3> </h3><p> </p><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3> </h3>

Call Center Representative

Traba

<div><p>Traba is the AI operating layer for the industrial supply chain.</p><div></div><p><br>
We started in workforce&mdash;temp staffing, the biggest operational pain point for the manufacturing and logistics customers we serve&mdash;and used it to embed ourselves inside their daily operations and create a far better customer experience through technology.</p><div></div><p><br>
Now those same customers are pulling us beyond staffing into the broader operational workflows that run their facilities. That foundation gave us proprietary data from millions of shifts and deep enterprise relationships.</p><div></div><p><br>
But our edge is more than data: by connecting to the systems running across every facility and activating the workers already on our platform to execute against them, we are building applied AI that drives real productivity gains and transforms how the global supply chain operates at scale.<br>
<br>
We are backed by Founders Fund, Khosla Ventures, and General Catalyst.</p><div></div><p><b><br>
You'll build the AI agents themselves&mdash;the harnesses, evals, orchestration, and model strategy the rest of Traba's product runs on.</b> We're seeking an entrepreneurial AI Agent Engineer to join as a founding member of the Agents team and build the next layer of Traba's product&mdash;an agentic platform that synthesizes the data flowing through our marketplace and operates autonomously inside our customers' supply chain workflows. (Our Applied AI team puts these agents to work across the product; you own the agents and infrastructure they depend on.) You'll embed deeply in our customers' operations, design and ship production agent harnesses on top of frontier models, and turn what you learn in the field into durable product. You will partner closely with our CTO, product, and our operators to take 0-to-1 ideas to scaled deployments.</p><div><br>
</div><h2 class="jobSectionHeader"><b>
About You</b></h2><ul><li><p><b>
Builder with an AI operator's instinct.</b> You've shipped real product on top of LLMs&mdash;not just chat wrappers. You've designed agent harnesses, structured tools, written evals, and tuned prompts against production traces. You think in capability, reliability, and unit economics&mdash;not just whether the model says the right thing.</p></li><li><p><b>
Domain-immersed.</b> You enjoy time with the people who do the work&mdash;learning an industry's vocabulary, edge cases, and operational tempo&mdash;and let that shape what you build.</p></li><li><p><b>
High-agency in ambiguity.</b> Dropped into a fuzzy customer problem with a half-formed hypothesis and a deadline, you scope, build, evaluate, and ship without waiting for a spec.</p></li><li><p><b>
Sweat both ends of the stack.</b> You move between prompt iteration, eval design, backend services, and customer-facing UI in the same week, and you care about evals that catch regressions and traces that are easy to debug.</p></li></ul><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
You Will</b></h2><ul><li><p>
Embed with customers and operators to understand how supply chains run today&mdash;then design and ship agents that take meaningful work off their plate.</p></li><li><p>
Build production agent systems on frontier LLMs: tool use, sub-agents, retrieval, structured outputs, MCP servers, and the orchestration that ties them together.</p></li><li><p>
Own evaluation as a first-class discipline&mdash;datasets from real traces, rubrics and graders, experiments, and improvements you can prove move the needle.</p></li><li><p>
Architect the data, services, and APIs the agent layer depends on&mdash;integrating our internal systems with customers' WMS, TMS, and ERP environments.</p></li><li><p>
Codify repeatable deployment patterns so each new customer rollout is faster than the last.</p></li></ul><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
You Have</b></h2><ul><li><p>
1+ years of software engineering experience, with a track record of shipping LLM- or agent-based features to production.</p></li><li><p>
Strong in Python and/or TypeScript/Node.js, and comfortable designing APIs, distributed systems, and data models in PostgreSQL.</p></li><li><p>
Hands-on with the modern agent stack: production-scale prompt engineering, evaluation frameworks, orchestration patterns, and frontier model APIs.</p></li><li><p>
A track record of building in fast, ambiguous environments&mdash;ideally at a vertical AI, AI-agent, forward-deployed, or data-product company.</p></li><li><p>
Excellent written and verbal communication&mdash;you can run a customer workshop in the morning and write a clean design doc in the afternoon.</p></li></ul><div></div><div><br>
</div><h2 class="jobSectionHeader"><b>
Benefits</b></h2><ul><li><p>
Start-up equity</p></li><li><p>
Competitive Salary</p></li><li><p>
100% Paid health, dental &amp; vision coverage</p></li><li><p>
Dinner Provided via DoorDash, free DashPass &amp; stocked kitchen for NY employees</p></li><li><p>
Commuter benefit</p></li><li><p>
Gympass Benefit</p></li><li><p>
✚✚ Additional: One Medical Membership, Gympass, HSA via Optum, Talkspace, HealthAdvocate, Teledoc Health</p></li></ul><div><br>
</div><h2 class="jobSectionHeader"><b>
Salary Range Details</b></h2><p>
The compensation range for this position is set between $140,000 and $200,000, reflecting our market analysis and other relevant considerations. However, exceptions may be made for candidates with qualifications that significantly differ from those outlined in the job description.</p><div><br>
</div><h2 class="jobSectionHeader"><b>
Equal Opportunity Employer</b></h2><p>
Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected by local, state, or federal regulations. We encourage applicants from a variety of backgrounds, experiences, and skill sets.</p><div><br>
</div><h2 class="jobSectionHeader"><b>
Our Values</b></h2><p><b>
Dream Big -</b> We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don&rsquo;t sacrifice long-term value for short-term results.</p><p><b>
Olympian&rsquo;s Work Ethic -</b> Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.</p><p><b>
Growth Mindset -</b> We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.</p><p><b>
Customer Obsession -</b> We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve this massive and overlooked industries&rsquo; problems</p><div></div><p><br>
Job Applicant Privacy Notice</p><p>
Compensation Range: $140K - $200K</p></div>

Software Engineer (AI Agents)

American Express

<div><p><b>About American Express Digital Labs
</b></p><p>American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers&rsquo; digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world.
</p><p>As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market.
</p><p><b>Role Overview
</b></p><p>We are seeking a Director of Product Development to lead product strategy and platform development for Agentic Commerce at American Express.
</p><p>Reporting to the Vice President of Product Development, Agentic Commerce, this leader will define the foundational capabilities, customer experiences, and operating models required to support secure and scalable agent-driven commerce across the American Express ecosystem.
</p><p>The role is responsible for translating the broader Agentic Commerce vision into a multi-year product strategy and roadmap. It will focus on defining the capabilities, experiences, and trust frameworks required to support agent-driven commerce while ensuring those capabilities can scale across partners, channels, and future use cases.
</p><p>As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into AI-powered commerce experiences while preserving Card Member visibility and control over agent-initiated activity. By leveraging our membership model, premium brand, and differentiated data assets, this leader will help define the experiences and capabilities that create value for Card Members, merchants, partners, and the broader ecosystem.
</p><p>This role requires deep engagement with payments infrastructure, AI and agent technologies, platform architecture, and emerging industry standards. Success will require strong cross-functional leadership and the ability to align stakeholders across product, engineering, risk management, policy, operations, legal, network, and commercial organizations.</p></div>
<br><div><p>Minimum Qualifications
</p><ul><li>10+ years of progressive product leadership experience, with significant depth in payments, fintech, platform products, developer ecosystems, or other complex, regulated technology environments.
</li><li>Proven experience defining product strategy and leading multi-year roadmaps that span multiple business units, technology domains, and stakeholder groups.
</li>Demonstrated track record of 0<li> 1 product development, including defining and launching new products, platforms, or capabilities in emerging markets where standards, customer expectations, and operating models were still evolving.
</li><li>Experience building platform-level capabilities rather than standalone features, including services that support multiple products, partners, channels, or ecosystem participants.
</li><li>Strong understanding of payments and trust infrastructure, including authentication, authorization, identity, consent, fraud and risk management, tokenization, and transaction processing systems.
</li><li>Experience partnering closely with engineering organizations to define APIs, platform architectures, orchestration layers, and scalable product frameworks.
</li><li>Proven ability to operate effectively in highly matrixed environments, aligning stakeholders across business, engineering, risk, policy, legal, operations, and commercial organizations.
</li><li>Demonstrated ability to evaluate complex technical, customer, regulatory, and commercial tradeoffs and make high-quality product decisions in ambiguous environments.
</li><li>Customer-obsessed mindset with experience leveraging customer research, data, and analytics to shape product strategy and roadmap decisions.
</li><li>Exceptional communication skills and executive presence, with the ability to influence senior leaders and translate complex technical concepts into clear business outcomes.
</li></ul><p>Preferred Qualifications
</p><ul><li>Strong knowledge of card payments infrastructure, including issuer processing, card lifecycle management, card-on-file experiences, tokenization, digital wallets, network token frameworks, and credential provisioning.
</li><li>Experience working with digital wallet ecosystems such as Apple Pay, Google Pay, PayPal, merchant wallets, or tokenized payment experiences.
</li><li>Exposure to fraud systems, risk modeling, financial controls, authorization systems, or transaction decisioning platforms.
</li><li>Direct experience building, integrating, or scaling AI-powered products, agent systems, LLM-based platforms, developer platforms, or ecosystem products.
</li><li>Experience contributing to industry standards, technical protocols, interoperability frameworks, or ecosystem governance initiatives.
</li><li>Deep understanding of identity, delegated authorization, user consent, transparency, and control mechanisms in digital or AI-driven environments.
</li><li>Experience launching products across platform ecosystems, including AI platforms, wallets, marketplaces, operating systems, or developer networks.
</li><li>Experience partnering with policy, regulatory, compliance, or governance stakeholders in emerging technology domains.
</li>MBA or advanced degree in Computer Science, Engineering, Data Science, Business, or a related field.<br>
<li>
</li></ul><p></p><p>Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.</p></div><p></p>
<br><div><p>At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
</p><p>As part of Team Amex, you&rsquo;ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.</p></div>
<br><div><p>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
</p><p></p><ul><li>Competitive base salaries
</li><li>Bonus incentives
</li><li>6% Company Match on retirement savings plan
</li><li>Free financial coaching and financial well-being support
</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits
</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
</li><li>Free and confidential counseling support through our Healthy Minds program
</li><li>Career development and training opportunities
</li></ul><p>For a full list of Team Amex benefits, visit our Colleague Benefits Site .
</p><div>American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles&rsquo; Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.<br>
</div><div></div><br>
<div>We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.<br>
</div><div></div><br>
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Director, Product Development - Agentic Commerce Platform & Product Strategy

Explore 366+ Customer support agent in New York this July. Find roles across top companies and apply now to boost your career.