client success manager – 1 Jobs in Islamabad

client success manager – 1

customer support executive Jobs in Islamabad

customer support executive

client success manager – 2 Jobs in Islamabad

client success manager – 2

customer sales representative Jobs in Islamabad

customer sales representative

customer service specialist Jobs in Islamabad

customer service specialist

customer support consultant

GrowthRatio Solutions

Job Title: Customer Support Executive Company: GrowthRise Solutions Location: Bahria Town Phase 7, Rawalpindi Openings: 4 Schedule: 8 hours/day, 6 days/week Mode: On-site (not remote)Role OverviewGrowthRise Solutions is looking for motivated and detail-oriented Customer Support Executive to join our growing operations team. In this role, you will assist international clients by managing inquiries, processing orders and returns, and providing live support to ensure a smooth and satisfying shopping experience. We value individuals who are tech-savvy, have excellent English communication skills, and can perform efficiently in a fast-paced environment.Key Responsibilities<ul><li>Customer Support: Handle customer inquiries promptly and professionally via chat and other communication channels.</li><li>Order &amp; Return Management: Process and monitor customer orders and returns accurately.</li><li>Live Chat Assistance: Provide real-time support and resolve customer issues efficiently.</li><li>Data Management: Maintain and update customer records in internal systems.</li><li>Microsoft Office Tasks: Use Excel and Word for documentation, reporting, and tracking purposes.</li><li>Communication: Deliver clear, polite, and professional written and verbal communication to international clients.</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in any discipline.</li><li>Strong English communication skills (written and spoken).</li><li>Must have a personal laptop.</li><li>Willingness to work full-time on-site at our Bahria Town Phase 7 office.</li></ul>What We Offer<ul><li>Comprehensive training and ongoing professional development.</li><li>A stable, full-time on-site position.</li><li>Excellent opportunities for career growth within a rapidly expanding organization.</li></ul>Job Type: Full-time (Freshers are encouraged to apply) Work Location: On-site &ndash; Bahria Town Phase 7, RawalpindiJob Types: Full-time, FresherPay: From Rs40,000.00 per monthWork Location: In person

Customer Support Executive

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

iGate Technologies Pakistan

<div>
 We are seeking a dedicated and empathetic
 
 Customer Support Executive
 
 to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally
 </li>
 <li>
 Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner
 </li>
 <li>
 Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support
 </li>
 <li>
 Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system
 </li>
 <li>
 Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience
 </li>
 <li>
 Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary
 </li>
 <li>
 Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Candidate should be minimum O/A Level and above to graduate level
 </li>
 <li>
 Minimum of 2 year experience with Amazon and/or customer service environment
 </li>
 <li>
 Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers
 </li>
 <li>
 Experience and dealing with UK, EU, USA client
 </li>
 <li>
 Demonstrated written communication skills - able to write, clearly and succinctly
 </li>
 <li>
 Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident
 </li>
 <li>
 Demonstrated ability as a critical thinker with the vision to work both tactically and strategically
 </li>
 <li>
 Demonstrated experience working with cross departmental teams with proven collaboration skills
 </li>
 <li>
 Flexible to work on case triaging and escalation handling
 </li>
 <li>
 Excellent written and verbal communication skills, British /American Accent
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 ⛽ Fuel Allowance
 
 
 🏥 Medical Insurance
 
 
 🍽 Free Lunch Facility (In-house)
 
 
 🏋&zwj;&male;️ GYM Passport (Panel Gym's Free of Cost)
 
 
 💰 Participatory Fund
 
 
 💲 Market Competitive Salary
 
 
 💻 Learning &amp; Challenging Work Environment
 
 
 👨&zwj;💻 Amazing Work Culture
 
 
 🛫 Paid Time off
 
 
 👨&zwj;👩&zwj;👧&zwj;👦 Group Life Insurance
 
 
 ⏳ Maternity Leaves and many more
</div>

IGATE

<div>We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
Key Responsibilities:<ul>
<li>
Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.</li>
<li>Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner.</li>
<li>Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support.</li>
<li>Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system.</li>
<li>Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience.</li>
<li>Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary.</li>
<li>Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs).</li>
</ul>
Requirements<ul>
<li>
Candidate should be minimum O/A Level and above to graduate level.</li>
<li>Minimum of 2 year experience with Amazon and/or customer service environment.</li>
<li>Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers</li>
<li>Experience and dealing with UK, EU, USA client
</li><li>Demonstrated written communication skills - able to write, clearly and succinctly.</li>
<li>Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident.</li>
<li>Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.</li>
<li>Demonstrated experience working with cross departmental teams with proven collaboration skills.</li>
<li>Flexible to work on case triaging and escalation handling.</li>
<li>Excellent written and verbal communication skills, British /American Accent
</li></ul>Benefits<ul><li>Fuel Allowance</li></ul>
 Medical Insurance
 Free Lunch Facility (In-house)<ul><li>&#65039; GYM Passport (Panel Gym's Free of Cost)</li></ul>
 Participatory Fund
 Market Competitive Salary
 Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
 Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Abacus Outsourcing

Customer Service Specialist - US (Batch #2)Company: Abacus BPO, Islamabad Location: I-9/3, Islamabad , Pakistan Shift Timing: 6:00 PM &ndash; 3:00 AM (5 days a week) Salary: Rs. 60,000 &ndash; Rs. 75,000/month Start Date: Immediate openings available Job Type: Full-time, In personJob Overview: We&rsquo;re hiring enthusiastic Customer Service Specialists for international voice-based projects. If you're fluent in English and eager to work in a fast-paced environment, this is your chance to grow with a leading global team.Key Responsibilities:<ul><li>Respond promptly and accurately to customer inquiries, delivering effective and timely solutions.</li><li>Establish and nurture strong customer relationships to uphold service excellence.</li><li>Monitor, communicate, and resolve service-related issues efficiently while maintaining a strong focus on customer satisfaction.</li><li>Consistently ensure the delivery of a superior customer experience, contributing to high Quality Assurance (QA) standards.</li></ul>Qualifications:<ul><li>Minimum educational qualification: A Levels/Intermediate or equivalent.</li><li>Exceptional proficiency in both verbal and written English communication.</li><li>Ability to maintain a neutral or American accent in communications.</li></ul>Candidate Profile:<ul><li>A proactive and collaborative team player with a customer-centric mindset.</li><li>Strong communication and analytical skills, capable of articulating complex information clearly and succinctly.</li><li>Demonstrated passion for providing outstanding customer service and fostering positive client relationships.</li></ul>Compensation and Benefits:<ul><li>Comprehensive medical insurance coverage.</li><li>Observance of all U.S. public holidays.</li><li>Fixed working hours to promote a healthy work-life balance.</li><li>Work schedule aligned with U.S.-based shifts, five days per week.</li><li>Salary Range: Rs. 60,000 &ndash; Rs. 75,000 per month.</li></ul>How to Apply:Apply via Indeed or send your CV directly to murtaza.ali@abacus-global.com or send CV at For queries, call: 0348 &ndash; 5616568Job Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthApplication Question(s):<ul><li>Are you available to work in night shift? </li><li>Are you fluent in spoken English language? </li></ul>Work Location: In person

Customer Service Specialist - US Campaign, Night Shift, Islamabad (Batch # 2)

HR World International (Pvt. Ltd)

The Visa and Immigration Consultant is responsible for helping individuals who are internationally relocating. Their main role is to ensure the client avoids any legal issues that may occur in relation to their relocation by assisting them to obtain visas and other related immigration documentation.The Visa and Immigration Consultant is responsible for providing the client with advice and guidance on how best to obtain required documentation to migrate internationally and how to complete this process smoothly. The Visa and Immigration Consultant must work within strict timelines and communicate with authorities and the client consistently via email or telephone. Clients must be treated individually and the process tailored to suit them, with the hiring of translators if necessary. The Visa and Immigration Consultant must have a strong understanding of border control procedures as well as any related legislation.What does a Visa and Immigration Consultant job description include?<ul><li>The Visa and Immigration Consultant must oversee all aspects of the Visa and Immigration Service, ensuring that the process runs smoothly.</li><li>The Visa and Immigration Consultant must interview all clients and deal with all applications face to face and by post to ensure that the client is suitable.</li><li>You must oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.</li><li>The Visa and Immigration Consultant must ensure that all of the information provided by the client is accurate and correct, preparing and checking all legal documents.</li><li>The Visa and Immigration Consultant must prepare all fee quotes and any information required by clients, colleagues or authorities.</li><li>You must maintain strong working relationships with all clients and colleagues.</li><li>The Visa and Immigration Consultant must be able to help the client to obtain Visas, Green cards and other documentation required.</li><li>You must take full responsibility of all Immigration issues and operations, remaining up to date with any changes to legislation.</li><li>As the Visa and Immigration Consultant you may be required train some HR staff to enhance their understanding of immigration rules to help them to fulfil their roles to a high level.</li></ul>Key skills and qualifications of a Visa and Immigration Consultant:<ul><li>You will &lsquo;ideally&rsquo; be educated to degree level and may also be required to hold any other qualifications relevant to Visa and Immigration Consultancy.</li><li>You must be fluent in English and have experience in Immigration procedures and OISC accreditation.</li><li>For a Visa and Immigration Consultant, experience in lobbying is desirable, and depending upon the role, you may also be required to be bi-lingual.</li><li>The Visa and Immigration Consultant must be motivated, energetic and able to work as a part of a team.</li><li>The Visa and Immigration Consultant must have strong communication and negotiation skills as the job is centred on communication with the client, colleagues and authorities.</li><li>The Visa and Immigration Consultant must be able to work to tight deadlines even when under pressure, whilst still being able to provide a high level of customer service.</li><li>You must be proficient in Microsoft Office and any other software related to Visa and Immigration Consultancy.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs150,000.00 per monthWork Location: In person

Fe - Employment, Study, Tourist Visa Consultant - Double Tree Hilton

Gerry's Travel Agency

Position: TRAVEL CONSULTANTLocation: IslamabadJob Type: Full-timeRequirements:1. 2-3 years of experience as a Travel Consultant2. Background in aviation or travel industry3. Proficient in ticketing, reservations, and bookings4. Experienced with ticketing software (Sabre, Galileo, Amadeus, airline portals)5. Fluent in EnglishQualification: Bachelor's DegreeResponsibilities:- Manage travel bookings, reservations, and ticketing- Provide exceptional customer service- Utilize ticketing software efficiently- Stay updated on travel industry trendsIf you are ready to take on this exciting challenge and contribute to our success, Apply now!Send your resume at humanresources@gerrys.com.pkJob Type: Full-timeWork Location: In person

Travel Consultant

Explore 766+ Customer support consultant in Islamabad this October. Find roles across top companies and apply now to boost your career.

766 customer support consultant jobs IN Islamabad

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Support Executive

Customer Service Specialist - US Campaign, Night Shift, Islamabad (Batch # 2)

Fe - Employment, Study, Tourist Visa Consultant - Double Tree Hilton

Travel Consultant