customer support executive

client relationship manager Jobs in Islamabad

client relationship manager

client relationship manager (crm) Jobs in Islamabad

client relationship manager (crm)

client service executive Jobs in Islamabad

client service executive

client success manager – 1 Jobs in Islamabad

client success manager – 1

customer support consultant

PetsPark.pk

Job Title: Customer Support Representative Location: E-11 Islamabad, reliable commuting to the office is a must. Job Type: Full-Time Timing: Mon-Sat 9:30AM-6PM Salary: 40,000-50,000 per monthAbout Us: We are looking for a Customer Support Representative to join our team! If you have excellent communication skills, a customer-friendly attitude, and are comfortable using computers, we&rsquo;d love to hear from you.Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat.</li><li>Assist customers with order-related queries and resolve issues promptly.</li><li>Maintain records of customer interactions and feedback.</li><li>Provide support for order processing and follow-ups.</li><li>Coordinate with other departments to ensure smooth service delivery.</li></ul>Requirements:<ul><li>Female candidates will be preferred.</li><li>Must be located near E-11, Islamabad.</li><li>Strong communication and problem-solving skills with best organizational skills.</li><li>Basic computer knowledge and ability to learn quickly.</li><li>Prior experience in customer support is a plus but not required.</li></ul>What We Offer:<ul><li>Market-competitive salary based on experience and performance</li><li>Professional and friendly work environment</li><li>Growth opportunities within the company</li><li>Performance-based bonuses and incentives</li><li>Training and skill development sessions</li></ul>Work Location This is an office-based role located in E11/2. Candidates must be willing to work onsite.How to Apply: If you meet the criteria, apply now and join our team! Contact Us: 0324-2032424Job Type: Full-timePay: Rs40,000.00 - Rs50,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad E-11: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Support Representative CSR Female

marked

Job Title: Customer Support Executive Job Timings: 8:00 AM till 4:00 PM/4:00 PM till 12:00 AM Location: G-6/2, Blue Area, Islamabad Job Setting: 6 days week, Full-time, Onsite.Responsibilities<ul><li>Respond to customer queries through chat, email, and support tickets.</li><li>Help customers solve issues quickly and professionally.</li><li>Use CRM and ticketing tools to manage customer conversations.</li><li>Basic understanding of software issues, logs, APIs, or SQL is a plus.</li><li>Learn new product features quickly and guide customers properly.</li><li>Maintain help articles and document common customer issues for the product team.</li><li>Follow company response and resolution timelines (SLAs).</li><li>Work closely with internal teams to improve customer experience.</li></ul>RequirementsPreferred degrees: BBA, BCA, B.Com, B.Sc (IT/Computer Science), or Engineering (B.Tech/B.E.) &mdash; especially for technical support roles.Relevant fields of study: Computer Science, Information Technology, Business Administration, Communications, or Customer Relationship Management.<ul><li>Bachelor&rsquo;s degree required</li><li>Preferred fields: Computer Science, IT, Business Administration, Communications, or related fields</li><li>Experience in SaaS or software customer support will be preferred</li><li>Strong English communication skills (written and spoken)</li><li>Good problem-solving and learning attitude</li><li>Familiarity with tools like Zendesk, HubSpot, Salesforce, or similar platforms is a plus</li><li>Certifications like Google IT Support, ITIL, HDI, or CompTIA are a plus</li><li>Ability to work in a fast-paced environment and learn quickly</li></ul>Language requirement: Strong proficiency in English (written + spoken); additional languages are a bonus for global SaaS companies.Benefits &amp; Perks<ul><li>Professional growth in a fast-growing SaaS company.</li><li>Modern office environment at The Hive, Blue Area Islamabad.</li><li>Opportunity to work with international SaaS products and customers.</li><li>Hands-on learning and career development.</li><li>Supportive and growth-focused team culture.</li><li>Performance-based growth opportunities and promotions.</li></ul>Ability to commute/relocate:<ul><li>Islamabad: Reliably commute or planning to relocate before starting work (Required)</li></ul>Application Question(s):<ul><li>Are you comfortable doing 6 days a week shift?</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Support Executive

IGATE

<div>We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.</li><li>
Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner.</li><li>
Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support.</li><li>
Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system.</li><li>
Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience.</li><li>
Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary.</li><li>
Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs).</li></ul> 

Requirements 
<ul><li>
Candidate should be minimum O/A Level and above to graduate level.</li><li>
Minimum of 2 year experience with Amazon and/or customer service environment.</li><li>
Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers</li><li>
Experience and dealing with UK, EU, USA client
</li><li>Demonstrated written communication skills - able to write, clearly and succinctly.</li><li>
Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident.</li><li>
Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.</li><li>
Demonstrated experience working with cross departmental teams with proven collaboration skills.</li><li>
Flexible to work on case triaging and escalation handling.</li>
Excellent written and verbal communication skills, British /American Accent 
<li>
</li></ul> 
 
Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Edge one communications

<ul><li>Respond promptly and professionally to customer inquiries through various communication channels, including phone, email, and chat.</li><li>Utilize CRM software to track and manage customer interactions, ensuring accurate record-keeping and follow-up.</li><li>Listen actively to customer concerns, demonstrating empathy and understanding to provide appropriate solutions.</li><li>Identify customer needs and offer relevant information about products and services to assist in decision-making.</li><li>Resolve product or service problems by clarifying issues, researching answers, and coordinating with relevant departments.</li><li>Document all customer interactions and transactions thoroughly to maintain comprehensive records for future reference.</li><li>Follow up with customers to ensure their issues are resolved and to foster ongoing customer satisfaction.</li><li>Maintain knowledge of company products, services, policies, and procedures to provide accurate information.</li><li>Handle multiple customer requests simultaneously while maintaining professionalism and attention to detail.</li><li>Escalate complex issues to higher-level support or management when necessary while ensuring clear communication.</li><li>Contribute to continuous improvement by providing feedback on customer service processes and suggesting enhancements.</li><li>Adhere to company standards and guidelines to ensure consistent and high-quality customer service delivery.</li></ul>Work Location: In person

Customer Support/Sales Executive

Magna Foodservice Limited

Join Our Team as a Customer Service Representative!Job Overview: As a Customer Service Representative, you will be the face of the company, responsible for providing exceptional service to our clients. You will be expected to resolve customer inquiries, handle complaints, and ensure customer satisfaction. This role requires excellent communication skills and the ability to work in a fast-paced environment.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</li><li>Address customer complaints and resolve issues to ensure a positive experience.</li><li>Maintain a high level of product knowledge to assist customers effectively.</li><li>Record and track customer interactions, ensuring accurate and complete documentation.</li><li>Collaborate with other departments to resolve customer concerns.</li><li>Follow up with customers to ensure issues are resolved and satisfaction is achieved.</li><li>Contribute to achieving department goals and key performance indicators (KPIs).</li></ul>Requirements:<ul><li>Minimum 2 years of proven experience in providing customer service.</li><li>Strong communication, negotiation, and interpersonal skills.</li><li>A self-starter with the ability to work independently and in a team.</li><li>Proficient in using CRM software and Microsoft Office.</li></ul>Job Location:I-8 Markaz, Islamabad (on-site)Job Type: Full-timeExperience:<ul><li>Customer Service Representative: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

ChildLIfe Foundation

JOB RESPONSIBILITIES &amp; AUTHORITIES: Medical protocols: Topmost priority in your job responsibility will be compliance to medical protocols and clinical guidelines. Sign offs: To ensure optimum care of all patients attending the Emergency Department including triage/ fast track, resuscitation, bedside observations in their diagnosis, initial treatment and safe disposal. Conduct bedside rounds of patients with your sign off on each patient of P1&amp;P2 in the areas being managed by the emergency department as per PALS guidelines. Academics, Patient Safety &amp; Research: Participate in the Mortality and Morbidity meetings is mandatory and part of your KPI Weekly CME quiz participation Bedside rounds as per PALS guidelines Case review of preventable deaths and unplanned revisits with your Physician Incharge To keep an eye on monthly compliance of medical protocols Participation in Research activities. Quality initiatives: He / She will support strategic planning for any area of improvement in clinical practices being followed in Emergency Department. For any initiative, first discuss it with your supervisor (Physician incharge or Consultant incharge of your unit) Support: He / She will help in developing protocols and SOP&rsquo;s of clinical practices whenever there will be a need of it. Consultant Director Clinical Affairs CONSULTANT CLF-CA-JD-02 Page 2 of 3 Issue no: 01 Issue Date: Apr-1, 2019 Relationships: As a member of the Emergency Department, the Consultant will be required to develop strong working relationships with the Emergency Department Nursing and Administrative Staff, and other Allied Health Staff including faculty of public sector hospitals where ChildLife Foundation is supporting their pediatric emergency department. Disciplines: 1. Attendance in time: You should be in time during your calls. There will be a grace time of 15 minutes for your official duty time to report. Three times late arrivals will impact your leaves. 2. During your calls on ground in ER, you should be either in scrubs or with lab coat or both and you should have your own torch and stethoscope to examine a patient. Mobile torch will be discouraged to assess a patient. 3. All personal protective equipment (PPE) decided by the organization as a policy is mandatory to wear during on call. Strict disciplinary action can be taken by the organization on its non- compliance. 4. Hand hygiene compliances should be strictly followed as per WHO standards.Job Type: Full-timePay: Rs180,000.00 - Rs200,000.00 per monthWork Location: In person

Consultant Pediatric Emergency

TimesCourseFinder

Company Overview:Times Consultant is Pakistan&rsquo;s No.1 Study Abroad and IELTS network, built over 22+ years of market leadership. With 40+ company-owned branches nationwide, partnerships across 50+ global destinations, and a team of 1000+ professionals, we operate at a scale where content directly influences student decisions. Our credibility is backed by recognitions including the Brand of the Year Award (Education), British Council Top Contributor for IELTS, and Navitas Outstanding Global Business Partner (UK, USA &amp; Canada). We are also the founders of the world&rsquo;s largest international course search portal (www.timescoursefinder.com), providing unmatched data and insight.Job Overview:We are hiring a creative and talented Script Writer to develop engaging Urdu scripts for video and digital platforms. The ideal candidate should possess the ability to simplify complex information into clear, compelling content that resonates with students and captures audience attention effectively.Work Structure:We are open to both full-time and task-based (freelance) collaborations. High-performing writers may be retained for long-term work.Key Responsibilities:<ul><li>Write engaging scripts for social media, ads, and video content</li><li>Develop strong hooks and clear messaging for short-form videos</li><li>Research topics and generate relevant content ideas</li><li>Edit and refine scripts based on feedback</li><li>Work with the creative team to align scripts with execution</li><li>Manage multiple tasks and meet deadlines</li></ul>Requirements:<ul><li>Proven experience as a Script Writer, Content Writer, or similar role (fresh candidates with strong writing ability may apply)</li><li>Strong command of Urdu (spoken tone, Roman Urdu, and natural expressions)</li><li>Ability to write relatable, engaging, and sharp content (including natural humor where appropriate)</li><li>Ability to write for short-form and long-form video content</li><li>Strong rewriting and editing skills (ability to improve basic drafts)</li><li>Ability to use AI tools to support writing&mdash;but not depend on them</li></ul>CompensationWe offer a market-competitive base along with performance-based incentives. Writers are rewarded based on the impact and results of their content. Task-based and freelance opportunities are also available.How to Apply:Share 2&ndash;3 of your best scripts or content samples.If you are a fresh writer, you may submit 1 short sample (150&ndash;200 words).Pay: Rs40,000.00 - Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Script Writer (Urdu Video Content)

Explore 113+ Customer support consultant in Islamabad this June. Find roles across top companies and apply now to boost your career.

113 customer support consultant jobs In Islamabad

Customer Support Representative CSR Female

Customer Support Executive

Customer Support Executive

Customer Support/Sales Executive

Customer Support Executive

Consultant Pediatric Emergency

Script Writer (Urdu Video Content)