team lead (in-bound customer support) Jobs in Islamabad

team lead (in-bound customer support)

client systems technical support administrator Jobs in Islamabad

client systems technical support administrator

cloud support engineer

customer care executive Jobs in Islamabad

customer care executive

customer care representative Jobs in Islamabad

customer care representative

customer support consultant

ibex. Pakistan

<div>
 We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelors or above
 </li>
 <li>
 Customer support and other job experience preferred
 </li>
 <li>
 Must be flexible to work in shifts
 </li>
 <li>
 Good Written and Verbal English Communication
 </li>
 <li>
 Proficiency with MS Office (Particularly MS Excel and MS Word)
 </li>
 <li>
 Collaborative mindset
 </li>
 <li>
 Customer service focus
 </li>
 <li>
 Hands-on-problem solving ability
 </li>
 <li>
 The ability to communicate technical information in a simple manner
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
 </li>
 <li>
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications
 </li>
 <li>
 Follow up to ensure that appropriate actions were taken on customers&rsquo; requests. Ideally, aim for First Contact Resolution (FCR)
 </li>
 <li>
 Refer unresolved customer grievances or special requests to designated departments for further investigation
 </li>
 <li>
 Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
 </li>
 </ul>
</div>

Customer Support Executive

Bionic Talent

<div>
 
 About the client:
 
 
 
 Our client is a fast-growing DTC (Direct to Consumer) brand within the dental care space that is revolutionizing how dental products are produced, removing all the traditional barriers and letting customers order directly from our client&rsquo;s labs.
 
 
 Our client is looking to grow with exceptional superstars who are passionate about what they do and have the right attitude.
 
 
 
 About the role:
 
 
 
 We want a detail-oriented independent self-starter who loves helping customers solve their problems throughout their purchase journey with us. You are someone who is willing to invest time in understanding our product, how it works, and why it&rsquo;s so important for our customers to get the right dental care product to ensure healthy teeth. You&rsquo;re also willing to deeply troubleshoot more complex customer concerns as it relates to their dental product. You&rsquo;ll be at the front line in communication and the voice of our brand, helping answer pre-sales and post-sales queries through email, chat, and social media.
 
 
 You&rsquo;ll also be responsible for managing the day-to-day of our ecommerce operations which would include coordinating customer orders, fulfilling and managing shipments through our logistics partners, and maintaining the customer database used by our Lab team.
 
 
 You'll also be multitasking and wearing different hats, including reporting, data-related, and executive assistant-related tasks for the company's two co-founders.
 
 
 We believe the right candidate is extremely detail-oriented and technology-savvy, organized and responsible, empathetic towards our customers, and has excellent written communication and customer care skills (we consider these qualities critical for success in the role). The right candidate will also be able to understand and communicate with cultural nuance.
 
 
 The right candidate has a &ldquo;happy to help&rdquo; attitude with an ability to get things done efficiently and effectively. He or she will have great pride and ownership in their work.
 
 
 Oral and dental care interest and/or experience is a huge plus but not a hard requirement.
 
 
 
 What you&rsquo;ll be doing:
 
 
 
 <ul>
 <li>
 Helping our customers through our various support channels and guiding them through our product journey (pre and post purchase)
 </li>
 <li>
 Support more complex &ldquo;Tier 2&rdquo; customer service issues involving their custom made dental product by understanding our product deeply and collaborating with team members via Slack
 </li>
 <li>
 Communicate with customers in a conversational style that&rsquo;s friendly and helpful, yet credible, concise, and informative at the same time
 </li>
 <li>
 Managing orders with our ecommerce system on-time and accurately, including processing orders, fulfilling orders and co-ordinating orders with our lab department
 </li>
 <li>
 Update our customer database and maintain real-time accuracy to ensure the lab team has the most current information
 </li>
 <li>
 Support other e-commerce-related efforts (marketing, analytics, reporting, etc)
 </li>
 <li>
 Helping the founders with their executive assistant day-to-day tasks and calendar management
 </li>
 <li>
 Overcommunicate with the team through Slack and ensure all the information is extremely accurate and circulated to all stakeholders
 
 
 </li>
 </ul>
 
 Who are we looking for?
 
 
 
 <ul>
 <li>
 3+ years of proven experience in customer service roles for ecommerce
 </li>
 <li>
 Extremely detail-oriented and highly organized
 </li>
 <li>
 Highly flexible and adaptable; no job is beneath you
 </li>
 <li>
 Strong multi-tasker and great with moving parts and multiple balls in the air. Doesn&rsquo;t drop the ball and has strong pride and ownership in your work
 </li>
 <li>
 Good critical thinking and problem-solving skills (ability to dive deep into a customer support issue)
 </li>
 <li>
 Notices errors, glitches, and things that may fall through the cracks
 </li>
 <li>
 Excellent writing skills - able to communicate concepts and information clearly and concisely (excellent spelling and grammar are a must)
 </li>
 <li>
 Experience with Airtable, Shopify, Gorgias, and Slack are a plus (or other similar platforms)
 
 
 </li>
 </ul>
 
 Position
 
 : Customer Care Specialist
 
 
 
 Remote Status
 
 : Fully Remote
 
 
 
 Preferred Location
 
 : Pakistan
 
 
 
 Working Hours
 
 : 8 am to 5 pm EST
 
 
 
 Holidays
 
 : 20 PTO days per year (Can be used for US or local holidays, etc. and accumulates over the year.)
 
 
 
 Salary:
 
 PKR 130,000 to PKR 175,000 per month
 
 
 
 Internal Job ID
 
 : BT0047-Islamabad
</div>

Customer Support Specialist - BT0047 - Islamabad

ProtoCall Outsource

Job Title: Customer Support Representative (ON-SITE JOB)Job Description: We are a leading inbound contact centre working with taxi companies across the UK. We are looking for motivated and customer-oriented individuals to join our team as Inbound Contact Centre Representatives.Responsibilities:<ul><li>Handle inbound calls and inquiries from taxi customers and drivers</li><li>Assist with booking and dispatching taxi services</li><li>Provide exceptional customer service and support</li><li>Handle and resolve customer complaints and concerns</li><li>Maintain accurate and up-to-date records of customer interactions</li><li>Follow company policies and procedures for quality assurance and compliance</li></ul>Requirements:<ul><li>Excellent communication skills, both verbal and written</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Strong problem-solving and decision-making abilities</li><li>Ability to work flexible hours, including weekends and holidays</li><li>Experience in a customer service or call centre role preferred</li><li>Knowledge of the taxi industry or transportation logistics a plus</li><li>Its an office based job and work from home will NOT be considered</li></ul>Office Location: Phase 6, Bahria Town, IslamabadWe offer a competitive salary, comprehensive training, and opportunities for career advancement. If you are passionate about providing exceptional customer service and enjoy working in a dynamic team environment, we want to hear from you.To apply, please submit your resume.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs50,000.00 - Rs100,000.00 per monthApplication Question(s):<ul><li>Minimum 1 year contract</li></ul>Experience:<ul><li>Call Centre: 1 year (Required)</li></ul>Language:<ul><li>Fluent English (Required)</li></ul>

Customer Support Representative required for UK based Taxi Companies

Abacus Outsourcing

Customer Service Specialist (CSS)&mdash;Walk-in Interviews at Abacus BPO, IslamabadWe are hiring dynamic customer service representatives for our ongoing international project(s). Candidates must be proficient in the English language.Bring an updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 04-Nov-2025.</li><li>Timings: 11:00 AM - 5:00 PM</li></ul>Roles Available:<ul><li>Inbound Calls</li><li>International Projects</li></ul>Requirements:<ul><li>Strong verbal proficiency in English language is a must</li><li>O' Levels A-Levels/Intermediate/Bachelor&rsquo;s or above</li></ul>* Prior experience is not required.Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>5 days a week ( Sat/Sun Off )</li><li>9-hour shift</li></ul>Contact:<ul><li>Phone: 0329-3957952</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs75,000.00 per monthWork Location: In person

Customer Service Specialist (CSS) - Walk in Interviews for International Projects

CabCall Experts (CCE)

QA ManagerPosition OverviewThe QA Manager will be responsible for overseeing quality assurance processes within the call center to ensure exceptional customer interactions, compliance with client requirements, and continuous performance improvement. This role involves managing QA sessions, providing constructive feedback, and driving quality and productivity across teams.Key Responsibilities&middot; Lead and manage the QA process to ensure adherence to quality standards and client requirements.&middot; Plan and conduct QA sessions, calibration meetings, and performance reviews.&middot; Provide constructive, peer-to-peer coaching and feedback to agents and team leads.&middot; Monitor call quality and evaluate agents based on predefined QA attributes and metrics.&middot; Prepare and maintain detailed QA reports and dashboards using MS Excel.&middot; Collaborate with operations and training teams to identify skill gaps and recommend improvement plans.&middot; Develop and implement strategies to enhance overall quality and productivity.&middot; Stay updated on project-specific requirements and aligns QA standards accordingly.&middot; Ensure timely reporting and presentation of QA findings to management.Key Eligibility Criteria&middot; Minimum 1 year tenure OR proven QA experience in a call center environment.&middot; Strong track record of performance and quality improvement initiatives.&middot; Comprehensive understanding of QA attributes and call center quality metrics.&middot; Peer-to-peer coaching abilities and a proven record of delivering constructive feedback.&middot; Familiarity with project(s) and client-specific requirements.&middot; Excellent written communication skills.&middot; Proficiency in MS Excel and experience with QA reporting tools.&middot; Clear understanding of the QA Manager&rsquo;s role in driving quality improvement and productivity.&middot; Experience in planning and conducting QA sessions and feedback meetings.Skills &amp; Competencies&middot; Strong analytical and problem-solving skills.&middot; Leadership and team management abilities.&middot; Excellent interpersonal and communication skills.&middot; Time management and organizational skills.&middot; Adaptability and proactive approach to process improvements.Educational &amp; Professional Requirements&middot; Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).&middot; Relevant QA certifications (if any) will be a plusLocation: Gulberg GreensFull time On-siteWorking Hours : 1pm - 9 pmJob Type: Full-timePay: From Rs70,000.00 per monthApplication Question(s):<ul><li>In your opinion, what are the most common mistakes agents make during calls?</li><li>How would you evaluate an agent&rsquo;s call for compliance with Data Protection rules?</li><li>What&rsquo;s the most impactful QA initiative you have ever implemented?</li><li>Define A.H.T</li></ul>Experience:<ul><li>Quality Assurance : 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

QA Manager - Inbound Customer Support

Simcoe IT

Umrah Consultant &ndash; IslamabadLocation: DHA Phase II, Islamabad Timings: 9 AM &ndash; 6 PM (Monday &ndash; Saturday) Job Type: Full-Time | On-Site Salary: PKR 100,000 &ndash; 120,000 + 1 % commissionWe&rsquo;re hiring an experienced Umrah Consultant to manage complete Umrah operations &mdash; from visa processing and hotel bookings to client coordination and vendor liaison. This position suits someone who has at least 5 years of hands-on Umrah operations experience, understands customer needs, and can drive consistent sales and service excellence.<ul><li>Handle full Umrah operations (visa, flight, hotel, and transport arrangements).</li><li>Communicate with clients to advise on travel plans, packages, and itinerary options.</li><li>Coordinate with Saudi vendors for seamless ground operations.</li><li>Manage queries, documentation, and ensure client satisfaction.</li><li>Achieve monthly sales and performance targets.</li></ul>Apply at: haroon@searchopal.com Or share CV via WhatsApp: 0337-9928258Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Umrah Consultant

Ibix Global Tech

We are seeking an experienced SAP CRM Consultant for a hybrid role to join our dynamic SAP delivery team. The ideal candidate will have strong hands-on experience with SAP CRM in SAP S/4HANA or RISE with SAP environments, along with a good understanding of cross-functional integrations across other SAP modules.You will be responsible for the end-to-end implementation, customization, and integration of SAP CRM solutions to support Sales, Service, and Marketing operations. For this role, travel would be required as needed for project delivery and client engagements.Key Responsibilities<ul><li>Lead or support end-to-end SAP CRM implementations, including requirement gathering, solution design, configuration, testing, and deployment.</li><li>Design, configure, and enhance CRM modules for Sales, Marketing, and Service Management.</li><li>Ensure smooth integration with SAP ECC / S/4HANA modules such as SD, MM, FI, and CO.</li><li>Translate business requirements into effective technical and functional solutions.</li><li>Handle customization, workflow optimization, and interface enhancements as needed.</li><li>Prepare detailed functional documentation and collaborate closely with technical teams (ABAP, BASIS, etc.).</li><li>Conduct end-user training and provide post-implementation support.</li><li>Work closely with cross-functional teams to ensure solution alignment and continuous improvement.</li><li>Be open to traveling for client workshops, go-lives, and on-site support when required.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, Business, or a related field.</li><li>3 - 5 years of experience, 3&ndash;5 successful end-to-end SAP CRM implementations.</li><li>Strong hands-on experience in SAP CRM Sales, Service, and Marketing.</li><li>Experience working in SAP S/4HANA or RISE with SAP environments.</li><li>Knowledge of CRM Web UI, Interaction Center, and Middleware integration.</li><li>Understanding of cross-module integrations (SD, MM, FI/CO).</li><li>Excellent communication, analytical, and problem-solving skills.</li><li>Willing to travel internationally.</li></ul>Preferred Qualifications<ul><li>SAP CRM Certification &mdash; preferred and given priority.</li><li>Experience with SAP C/4HANA (Customer Experience Suite) or SAP Cloud for Customer (C4C).</li><li>Familiarity with SAP Fiori and other modern SAP UI tools.</li><li>Prior experience in international or enterprise-level SAP projects.</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives.</li><li>International travel - Exposure.</li><li>Exposure to advanced SAP solutions and global clients.</li><li>Excellent opportunities for continuous learning, career growth, and professional development.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Are you willing to travel internationally for client meetings or project assignments when required?</li><li>What is your current monthly salary package (in PKR)?</li><li>What is your expected monthly salary package (in PKR)?</li><li>How soon can you join us? (Notice time period)</li><li>Have you implemented SAP CRM on S/4HANA or RISE with SAP? If yes, what was your specific role in the project?</li><li>How many end-to-end SAP CRM implementations have you successfully completed, and which modules (Sales, Service, or Marketing) were you involved in?</li><li>How comfortable are you integrating SAP CRM with other SAP modules such as SD, MM, or FI/CO?</li></ul>Experience:<ul><li>SAP CRM Consultant: 3 years (Preferred)</li></ul>Work Location: In person

SAP CRM Consultant (Hybrid Role)

Explore 762+ Customer support consultant in Islamabad this November. Find roles across top companies and apply now to boost your career.