customer sales representative Jobs in Islamabad

customer sales representative

client success manager – 1 Jobs in Islamabad

client success manager – 1

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technical sales engineer Jobs in Islamabad

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customer support consultant

GrowthRatio Solutions

Job Title: Customer Service Specialist &ndash; E-commerceCompany: GrowthRise Solutions Location: Bahria Town Phase 7, Rawalpindi Openings: 4 Schedule: 8 hours per day, 6 days a week Mode: On-site (not remote)Role OverviewGrowthRise Solutions is seeking Customer Service Specialists/ E-commerce Customer Support to join our e-commerce operations team. The selected candidates will be responsible for handling customer inquiries, managing orders and returns, and providing real-time support to ensure a seamless customer experience. This role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced environment.Key Responsibilities<ul><li>Customer Support: Respond promptly and professionally to customer inquiries through chat and other communication channels.</li><li>Order &amp; Return Management: Accurately process, track, and follow up on orders and returns.</li><li>Live Chat Support: Manage real-time interactions to resolve customer issues effectively.</li><li>Data Entry &amp; System Updates: Maintain accurate customer records within internal systems.</li><li>Microsoft Office Use: Utilize Excel and Word for reporting, tracking, and record-keeping.</li><li>Communication: Demonstrate clear written and verbal communication skills in English to support international customers.</li></ul>Qualifications<ul><li>Must be able to work daily on-site at our Bahria Town Phase 7 office.</li><li>Bachelor&rsquo;s degree in any discipline.</li><li>Previous experience in e-commerce operations (experience with eBay will be considered an advantage).</li><li>Must have a personal laptop to bring to the workplace.</li></ul>Additional Information<ul><li>Comprehensive training will be provided.</li><li>This is a full-time, on-site role. Only candidates committed to regular attendance and performance should apply.</li></ul>Job Type: Full-time Work Location: On-site (Bahria Town Phase 7, Rawalpindi)Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

E-commerce Customer Support

Caps IT Solutions

Job DescriptionWe are looking for a motivated and detail-oriented Business Development Manager to join our growing team. In this role, you will be responsible for managing client accounts and performing outreach to potential clients through cold calls. You&rsquo;ll serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction and retention.Key Responsibilities:Act as the main liaison for assigned U.S.-based clients, managing all their front desk support needsBuild strong, long-term relationships with clients through consistent communication and professionalismMake outbound cold calls to small businesses in the U.S. to introduce our services and set up follow-upsUnderstand client pain points and communicate how our virtual receptionist services add valueCoordinate with the operations team to ensure smooth onboarding and service deliveryTrack and report performance, feedback, and client satisfactionMaintain accurate records in CRM and internal systemsRequirements:1&ndash;2 years of experience in customer service, account management, or telesalesExcellent English communication skills (spoken and written)Bachelor&rsquo;s degree from a recognized universityStrong problem-solving and client-handling skillsComfortable working night shift (9 AM to 6 PM Eastern Time)Positive attitude, team player, and highly organizedPerks:Fixed night shift (weekends off)US Federal Holidays off.Fast-growing company with career advancement opportunitiesHands-on training and supportive work environmentJob Type: Full-timeWork Location: In person

Customer Support Executive

Creative Networks

About Creative Networks Creative Networks is a UK-based digital solutions company. We provide IT, marketing, and e-commerce services to international clients and are committed to delivering quality customer experiences through innovation and teamwork.About the Role We are looking for a Customer Support Representative with e-commerce experience. You will be responsible for handling customer inquiries, managing orders, and ensuring smooth operations across platforms such as Amazon, eBay, Shopify, and WooCommerce.Since this is a client-facing role, a clear and professional English accent is critical.Important: This role requires excellent spoken English with a clear, neutral, or British accent.Apply here - https://app.willotalent.com/invite/o4Uopu/Only candidates who complete the Willo video interview will be considered.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and live chat with clear, courteous communication</li><li>Manage orders, including placement, tracking, and resolving issues with customers or suppliers</li><li>Monitor e-commerce platforms to ensure smooth day-to-day operations</li><li>Collaborate with fulfillment and operations teams to support timely deliveries</li><li>Maintain high levels of customer satisfaction and professionalism</li></ul>Requirements<ul><li>Based in Rawalpindi or Islamabad (office-based role, not remote)</li><li>2&ndash;3 years of experience in e-commerce customer service (VA, call center, account management, ticket handling, etc.)</li><li>Fluent spoken English with a neutral or British accent (mandatory)</li><li>Strong written communication skills</li><li>High emotional intelligence and a customer-first approach</li><li>Familiarity with order management systems and customer service tools</li><li>Reliable, punctual, and able to manage multiple tasks effectively</li><li>Female candidates preferred</li></ul>Why Join Us?<ul><li>Competitive salary</li><li>Opportunity to work with an international UK-based company</li><li>Supportive team culture with career growth opportunities</li></ul>How to Apply Only candidates who complete the Willo video interview will be considered.Submit your application here: https://app.willotalent.com/invite/o4Uopu/Job Type: Full-timePay: Rs75,000.00 - Rs100,000.00 per monthExperience:<ul><li>UK Market : 3 years (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Willingness to travel:<ul><li>100% (Required)</li></ul>Work Location: In person

Customer Support Representative UK Market

Abacus Outsourcing

Customer Support Executive (CSE)&mdash;Walk-in Interviews at Abacus BPO, IslamabadWe are hiring dynamic customer service representatives for our ongoing international project(s). Candidates must be proficient in the English language.Bring an updated CV and CNIC. Interviews will be conducted on the spot.<ul><li>Location: Plot No. 348-352, Street No. 5, Near Wilson, I-9/3, Islamabad, Pakistan.</li><li>Walk-in Dates: 28-Aug-2025.</li><li>Timings: 11:00 AM - 5:00 PM</li></ul>Roles Available:<ul><li>Inbound Calls</li><li>International Projects</li></ul>Requirements:<ul><li>Strong verbal proficiency in English language is a must</li><li>O' Levels A-Levels/Intermediate/Bachelor&rsquo;s or above</li></ul>* Prior experience is not required.Benefits:<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth</li></ul>Working Hours:<ul><li>6 days a week</li><li>Rotational 8-hour shift</li></ul>Contact:<ul><li>Phone: 051 - 8746130</li><li>Email: hr.isb@abacus-global.com</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs60,000.00 per monthWork Location: In person

Customer Support Executive (CSE) - Walk in Interviews for International Projects

Zones IT Solutions

<div>
 
 Description
 
 
 
 Company Overview:
 
 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 
 
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 
 
 
 Position Overview
 
 
 
 This is a customer facing role tasked with delivering projects based on the scope of the SOW while delivering 5-Star service to the customer. The Sr Consultant works with the customer on different enterprise-level projects based on Microsoft cloud and on-premises, virtualization, providing technical consulting, and offering advanced support for Microsoft technologies. As a Senior Consultant, you will be responsible for ensuring optimal infrastructure design, deployment, management, and troubleshooting, as well as providing expert guidance and resolution for complex Microsoft-related issues across our client base.
 
 
 
 What You Will Do As a Senior Microsoft Consultant
 
 
 
 Employees employed in the role of Senior Microsoft Consultant shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making.
 
 
 The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 
 Your Responsibilities Will Include, But Are Not Limited To
 
 
 
 <ul>
 <li>
 This role will primarily focus on customer implementations and migrations in Microsoft cloud and suggest operation automation.
 </li>
 <li>
 Hands on experience in Azure with ASR, Azure Migrate, Lift &amp; Shift migrations and other related Azure IaaS/PaaS migration planning, tooling and implementation.
 </li>
 <li>
 Hands on experience in Active Directory, Entra ID, Exchange on premises, Exchange Online, Teams, Intune, Defender stack, Sentinel etc.
 </li>
 <li>
 Hands on experience in migrating workloads of On premise data centers to cloud (Azure / M365).
 </li>
 <li>
 Create and maintain detailed documentation for system configurations, troubleshooting procedures, and support guidelines.
 </li>
 <li>
 Hands-on experience with device management, application deployment, co management and security policies in Intune.
 </li>
 <li>
 Configure and troubleshoot Windows Autopilot, device profiles, compliance policies, RBAC ,and application deployment for multiple customers.
 </li>
 <li>
 Lead client-facing projects, ensuring timely delivery of technical solutions and services in alignment with customer requirements.
 </li>
 <li>
 Experience with hybrid cloud solutions, including Microsoft Azure, AWS and Office 365 integration.
 </li>
 <li>
 Act as a trusted advisor to clients, understanding their business requirements and translating them into effective and scalable Microsoft solutions.
 </li>
 <li>
 Mentor team members and provide technical training to clients, empowering them to manage and optimize their own environments effectively.
 </li>
 <li>
 Liaison with the Pre-Sales Solution Architect to validate technical approaches as well as estimated level of effort, in-scope, out-of-scope etc.
 
 
 </li>
 </ul>
 
 What You Will Bring To The Team
 
 
 
 <ul>
 <li>
 Minimum 9-10 years experience is required in Microsoft Cloud, security stack, MDM and related technologies.
 </li>
 <li>
 Solid Experience with mobile operating systems (Windows, iOS, Android)
 </li>
 <li>
 Solid understanding and experience of Azure Migrations, M365 migrations, deployment of Microsoft Sentinel, defender, Intune etc.
 </li>
 <li>
 Strong problem-solving abilities, with a keen ability to diagnose and resolve complex technical issues
 </li>
 <li>
 Fluent in English with clear written and verbal communications skills.
 </li>
 <li>
 Ability to collaborate effectively with internal teams, clients, and external vendors.
 </li>
 <li>
 Ability to handle multiple projects and prioritize effectively.
 </li>
 <li>
 Certified in Microsoft is highly desirable.
 
 
 </li>
 </ul>
 Zones offers a comprehensive Benefits package
 
 
 At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
 
 
 We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.
 
 
 Shift Timings: 8:00 P.M to 5:00 A.M (Pk time)
</div>

Senior Microsoft Consultant

Pakistan Poverty Alleviation Fund

<div><div><div><div>Posted date</div> <div>7th August, 2025</div> <div>Last date to apply</div> <div>9th September, 2025</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad</div>
</div> 
<div><div>Category</div> <div>Others
</div></div> 
<div><div>Type</div> <div>Consultancy</div> <div>Position</div> <div>1</div>
</div> 
<div><div>Experience</div> <div>10 years</div></div></div></div>
 <div>Terms of Reference

1. Introduction

The Poverty Alleviation Fund (PPAF) is the premier institution leading community-driven development in Pakistan. Established as a not-for-profit company in February 1997 under Section 42 of the Companies Ordinance 1984 (now the Companies Act 2017), PPAF is dedicated to enhancing the lives of the impoverished and fostering a more equitable and prosperous nation. Operating across 150 districts in all four provinces and regions, PPAF supports communities by improving infrastructure, energy, health, education, livelihoods, and financial access, while also enhancing resilience to disasters. It focuses on the most vulnerable and marginalized rural households, offering a wide range of financial and non-financial services. PPAF is committed to embedding its core values of social inclusion, participation, accountability, transparency, and stewardship into all its processes and programs. For more information, please visit our website at http://www.ppaf.org.pk.

 2. About the programme

The programme aims to empower communities, particularly women, by organising them into livestock producer groups for collective production and the establishment of community-led livestock markets. It also seeks to support women and youth-led micro, small, and medium enterprises in developing value chains for sheep, goats, and poultry. The programme will be implemented across 120 union councils in six (6) flood-affected districts of Balochistan including Loralai, Pishin, Zhob, Lasbela, Khuzdar and Jaffarabad. 


The overall objective of the programme is to contribute to post 2022 floods climate-resilient socioeconomic recovery in the most affected and poorest districts of Balochistan province. The specific objective is improved value chains and market linkages in agriculture and livestock sectors of Balochistan. 


Expected Result/Output 1: Strengthened capacities of target groups in improving value addition and compliance to food safety and sustainability standards. 


Expected Result/Output 2: Increased livestock assets of target women and men farmers/ entrepreneurs. 


Expected Result/Output 3: Enhanced access of women and men farmers to finances for value addition of livestock and livestock products.

 3. Rationale for the hiring of the consultant

PPAF has recently entered into a grant agreement with the European Union (EU) for the implementation of the project titled &ldquo;Post-Floods Resilient Recovery and Strengthening of the Livestock Sector in Balochistan.&rdquo; Entrepreneurial capacity and digital skills are essential for the sustainability and growth of livestock-based microenterprises in rural Balochistan. To build this capacity, the project intends to develop comprehensive training manuals tailored to the needs of livestock farmers and producer groups, with particular attention to gender and local context. 


These manuals will serve as core tools for Training of Trainers (ToT) and step-down training activities. By drawing upon existing resources developed under the EU-GRASP project and other national initiatives, this assignment will ensure that the training material is context-specific, relevant, and actionable for the targeted beneficiaries. 


 4. Assignment Objectives

The primary objective of this assignment is to design two contextually relevant and practical training manuals: one focused on livestock entrepreneurship and the other on digital literacy skills. These manuals will serve as the foundation for capacity-building efforts under the project, targeting women and youth-led producer groups and microenterprises across six (06) flood-affected districts of Balochistan. 


The livestock entrepreneurship manual will equip small-scale livestock producers, particularly women, with the knowledge and tools to manage their enterprises more effectively, improving productivity, value addition, financial decision-making, and access to markets. The digital literacy manual will enable these rural entrepreneurs to harness the power of digital tools for business operations, communication, access to market information, and financial services. 


The manuals will support both Training of Trainers (ToT) and step-down training events for community-level beneficiaries. The goal is to foster inclusive economic empowerment and build resilience through knowledge transfer tailored to the unique socio-economic and cultural dynamics of rural Balochistan.

 5. Scope of Work

To achieve the objectives outlined above, the consultant or firm will undertake the following key tasks, structured in two thematic areas: 


a) Development of the Livestock Entrepreneurship Manual

The consultant will begin by conducting a comprehensive review of existing training materials and resources. This includes manuals developed under the EU-funded GRASP project, value chain assessments conducted on sheep, goats, and poultry, and training resources previously prepared by PPAF and other relevant development organisations. 


Based on this review, the consultant will identify content gaps and opportunities to align with the needs of rural entrepreneurs, especially women and youth engaged in small livestock enterprises. In parallel, the consultant will engage key stakeholders such as existing livestock producer groups, the Livestock and Dairy Development Department of Balochistan, and value chain actors to gather localised insights. Using these inputs, the consultant will develop a modular training manual focused on: 

<ul>
<li>Business planning and enterprise development for livestock producers.</li>
<li>Understanding input-output costing, pricing strategies, and profit margins.</li>
<li>Opportunities for value addition (e.g., meat, milk, by-products).</li>
<li>Marketing strategies, branding, and customer engagement.</li>
<li>Access to microfinance, savings, and insurance options.</li>
<li>Compliance with food safety, hygiene, and animal welfare standards.</li></ul> 


The manual should be gender-sensitive, include practical tools (checklists, case studies, exercises), and provide separate training agendas for ToT and community-level sessions. 


b) Development of the Digital Literacy Manual

In parallel, a specialized consultant, either part of the same team or subcontracted will lead the development of a training module on digital literacy for rural livestock producers. The consultant will collaborate with national stakeholders such as Google, telecom operators (e.g., Jazz, Telenor, Ufone), and development partners to review existing digital literacy content and identify suitable practices. The manual should be designed for first-time or low-literacy digital users and will include: 

<ul>
<li>Basic use of smartphones and digital applications.</li>
<li>Communication tools (e.g., WhatsApp, SMS, email) for business purposes.</li>
<li>Accessing market prices and weather updates via mobile platforms.</li>
<li>Introduction to e-commerce and online market access tools.</li>
<li>Use of mobile financial services (e.g., EasyPaisa, JazzCash, mobile banking).</li>
<li>Awareness of digital safety, privacy, and fraud prevention.</li></ul> 


Like the entrepreneurship manual, this module must provide tailored agendas for both ToT and grassroots training, including visual aids, and be translatable into Urdu and/or local languages. 


c) Integration, Validation, and Finalization

Both manuals will be reviewed and validated in collaboration with PPAF and relevant stakeholders. The consultant will conduct at least one validation workshop with project teams and implement partner. Final outputs will include: 

<ul>
<li>Editable and print-ready versions of both manuals.</li>
<li>Trainer&rsquo;s guides, session plans, handouts, and monitoring templates.</li>
<li>A summary slide deck and training toolkit for use in ToTs.</li>
<li>Recommendations on rollout strategy, delivery methods, and training frequency</li></ul> 


The consultant will ensure the content is culturally appropriate, field-tested where possible, and adaptable for diverse training audiences across the six project districts.

 6. Key document to be shared by PPAF

PPAF will share the approved version of the project proposal, logframe, workplan, and other key documents with the consultant.

 7. Qualifications and Competencies Required

Candidate or team leader of the firm interested in this assignment should have the following qualifications and competencies: 

<ul><li>M.Phil/master&rsquo;s degree in agricultural economics, business development, livestock sciences, development studies, or related fields.</li></ul>
<ul><li>Minimum 10 years of experience in developing training content/manuals on entrepreneurship and/or digital literacy.</li></ul>
<ul><li>Proven expertise in livestock value chains in Pakistan, especially Balochistan.</li></ul>
<ul><li>Experience working with community-based organisations and rural enterprises.</li></ul>
<ul><li>Strong facilitation and writing skills in English, Urdu, and preferably local languages.</li></ul>
<ul><li>Familiarity with training approaches for low-literacy populations.</li></ul>

 8. Supervision and Reporting

The consultant will report directly to the Project Director at PMU Quetta for this assignment. The consultant is responsible for keeping Head Programmes and Special Initiative and Project Director at PMU Quetta informed about progress and will seek necessary approvals for all key deliverables. 


 9. Duration of Consultancy

The assignment will last for 20 workdays, to be completed within two months. 


10. Selection Method

The individual consultant will be selected in accordance with PPAF&rsquo;s procurement rules and guidelines.

 11. Ethical Considerations:

The consultant is required to provide minutes from the key consultation meetings along with the final version of the training manuals. PPAF will retain ownership of all consultation data and information collected for this assignment. The consultant is not permitted to use or quote any data or information from the assignment without obtaining prior written permission from PPAF&rsquo;s senior management.</div>

Hiring of an Individual Consultant to Develop Training Manual on Livestock Entrepreneurship and Digital Literacy Skills under EU-funded livestock project

Immentia

<ul><li>Answer incoming voice calls promptly and courteously.</li><li>Make outgoing voice calls as instructed (for follow-ups, confirmations, or information sharing).</li><li>Provide assistance and guidance to customers.</li><li>Represent the company in a positive and professional manner during all calls.</li><li>Follow communication scripts or guidelines where provided.</li><li>Escalate difficult or unusual cases to the Manager.</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs22,000.00 per monthWork Location: In person

Intern (Customer Support / Call Operations)

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