customer support consultant

HR POD Careers

<div>
 
 Requirements:
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in customer support, customer service, or a similar role.
 </li>
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 Excellent verbal and written communication skills.
 </li>
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 Experience with customer support platforms such as Zendesk, Freshdesk, Intercom, or similar tools.
 </li>
 <li>
 Basic understanding of SaaS products, web applications, or digital services.
 </li>
 <li>
 Strong problem-solving and troubleshooting abilities.
 </li>
 <li>
 Ability to manage multiple customer inquiries efficiently.
 </li>
 <li>
 Detail-oriented with strong organizational skills.
 </li>
 <li>
 Customer-focused mindset with a professional and empathetic approach.
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and ticketing systems in a timely manner.
 </li>
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 Diagnose and resolve product or service-related issues.
 </li>
 <li>
 Escalate technical or complex concerns to relevant teams with proper documentation.
 </li>
 <li>
 Maintain accurate records of customer interactions and resolutions.
 </li>
 <li>
 Ensure adherence to established response and resolution SLAs.
 </li>
 <li>
 Follow up with customers to confirm successful issue resolution.
 </li>
 <li>
 Contribute to internal knowledge bases by documenting recurring issues and solutions.
 </li>
 <li>
 Identify opportunities to improve support processes and customer experience.
 
 </li>
 </ul>
</div>

Customer Support Representative (Onsite, Islamabad, PKR Salary)

Smart Support - WP Helpdesk & Ticket System

<div>
 
 
 Company Description
 
 
 
 Smart Support is an advanced helpdesk and ticketing system designed exclusively for WordPress users. Offering a streamlined and user-friendly experience, it provides customers with a comprehensive support portal to request assistance and track tickets. Teams benefit from structured, efficient workflows that include ticket management, collaboration tools, and insightful analytics. Smart Support emphasizes customer satisfaction through features like secure login, a rich ticketing system, and a well-organized dashboard. The platform is trusted for its role-based access controls, customizable notifications, and tools for enhancing productivity.
 
 
 
 
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Islamabad for a Customer Support Specialist. The role involves providing exceptional customer support, addressing inquiries and resolving issues to enhance customer satisfaction. Responsibilities include delivering technical support, analyzing user needs, troubleshooting problems, and maintaining a high level of customer relationship management. This role also requires effective communication and a customer-first approach to ensure the smooth operation of the helpdesk and ticket system.
 
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Strong skills in Customer Support, with a focus on delivering excellent Customer Satisfaction
 </li>
 <li>
 Proficient in interpersonal skills to build trust and maintain strong customer relationships
 </li>
 <li>
 Experience in Technical Support, with the ability to troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Effective Analytical Skills to identify issues, understand complex situations, and find solutions
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 Ability to handle high-pressure situations and manage multiple tasks efficiently
 </li>
 <li>
 Experience with WordPress or similar platforms is a plus
 </li>
 <li>
 A bachelor&rsquo;s degree in a relevant field or equivalent experience is preferred
 </li>
 </ul>
 
 
 
 
 Why Join Us?
 
 <ul>
 <li>
 Impactful role with real growth opportunities in a collaborative environment.
 </li>
 <li>
 Hybrid work flexibility.
 </li>
 <li>
 Supportive team culture and professional development opportunities.
 </li>
 </ul>
 
 
 
 
 How to Apply:
 
 
 Send your RESUME to career@7thskysoftware.com or apply directly through LinkedIn.
 
 
 
 
</div>

Customer Support Specialist

IGATE

<div>We are seeking a dedicated and empathetic Customer Support Executive to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
Key Responsibilities:<ul><li>
Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally.</li><li>
Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner.</li><li>
Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support.</li><li>
Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system.</li><li>
Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience.</li><li>
Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary.</li><li>
Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs).</li></ul> 

Requirements 
<ul><li>
Candidate should be minimum O/A Level and above to graduate level.</li><li>
Minimum of 2 year experience with Amazon and/or customer service environment.</li><li>
Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers</li><li>
Experience and dealing with UK, EU, USA client
</li><li>Demonstrated written communication skills - able to write, clearly and succinctly.</li><li>
Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident.</li><li>
Demonstrated ability as a critical thinker with the vision to work both tactically and strategically.</li><li>
Demonstrated experience working with cross departmental teams with proven collaboration skills.</li><li>
Flexible to work on case triaging and escalation handling.</li>
Excellent written and verbal communication skills, British /American Accent 
<li>
</li></ul> 
 
Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Customer Support Executive

Jazz Mosafir 

Travel ConsultantLocation: i-9/2 IslamabadKey Responsibilities:- <ul><li>Handling tele-sales to engage potential customers &amp; driving sales.</li><li>Providing top-notch customer support and resolving inquiries.</li><li>Achieve sales targets and coordinate efforts with team members.</li><li>To make/receive calls on provided leads through different mediums and to mature sales from the assigned leads.</li><li>To provide complete information of the products as per customer query.</li><li>To complete all assigned tasks/targets timely and in a well-mannered way.</li></ul>Requirements:<ul><li>At least 1-3 years of experience in tele sales.</li><li>Knowledge of travel industry trends and destinations.</li><li>Proven track record of achieving sales targets.</li><li>Experience in Travel &amp; Tourism Sales Preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to use your judgement and make decisions.</li></ul>What we offer:<ul><li>Annual Increments.</li><li>Entitled Leaves.</li><li>Medical Insurance (OPD &amp; IPD).</li><li>A collaborative and inclusive work environment.</li><li>Opportunities for career growth and development.</li><li>Competitive compensation and benefits.</li></ul>Apply now by sending your resume to maryam.zahra@switch.com.pk and mention the job title in the subject!Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per monthWork Location: In person

Travel Consultant

NUTRITION INTERNATIONAL

<div><div><div><div>Posted date</div> <div>9th July, 2026</div> <div>Last date to apply</div> <div>17th July, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad</div>
</div> 
<div><div>Category</div> <div>Development Sector
</div></div> 
<div><div>Type</div> <div>Consultancy</div> <div>Position</div> <div>1</div></div></div></div><div></div>
 <div>1.1. Request for Proposals &ndash; Service Notice

1.1.1. Nutrition International (NI), a non-profit agency dedicated to eliminating vitamin and mineral deficiencies worldwide, invites proposals from competent consultant for Development of an Adolescent and Gender Friendly ANC Training Module under IGNITE3 &ndash; Pakistan.

1.2. Background

1.2.1. Nutrition International (NI) is a Canada-based global nutrition organization, founded in 1992 (formerly known as the Micronutrient Initiative), dedicated to delivering proven nutrition interventions to those who need them most. NI has been working in Pakistan since 2000, partnering with national and provincial governments to implement large-scale maternal, newborn, and child health and nutrition (MNCHN) programs across Khyber Pakhtunkhwa, Balochistan, Sindh, and Punjab.

1.2.2. The Increase Gains in Nutrition by Integration, Education, Evaluation and Empowerment (IGNIT3) project, funded by Global Affairs Canada, builds on the Advancing Maternal Health through MMS Implementation Research (AMMI) project implemented in District Swabi. AMMI demonstrated the feasibility of integrating Multiple Micronutrient Supplementation (MMS) into routine Antenatal Care (ANC) services and generated important evidence on service delivery, adherence, and health system readiness.

1.2.3. IGNIT3 leverages these findings to support the institutionalization and scale-up of MMS through government-led ANC platforms, with a particular focus on reaching pregnant adolescents and improving the quality and utilization of ANC nutrition services in the project district.

1.2.4. This Request for Proposals (RFP) and particularly the Guidelines for Preparing Proposals that follow, are designed to help Respondents to produce proposals that are acceptable to the NI, and to ensure that all proposals are given equal consideration. It is essential, therefore, that Respondents provide the complete information that is requested, and in the formats and on the terms specified.</div>
 <div>Apply By:

 1.1. Proposal Communications
1.1.1. For the purpose of requesting information and clarification or for any other purpose relating to this RFP including the RFP process, proponents are to contact only the Contracting Authority for this RFP.
Correspondence via e-mail sent to: proposalspakistan@nutritionintl.org
1.1.2. All communication concerning this RFP is to be in writing clearly marked with the name and title of the Contracting Authority and the number of this RFP. The request will specify the RFP section and page number as applicable.
1.1.3. All communication concerning this RFP is to be sent to the Contracting Authority by courier or hand delivery at the above noted address, by facsimile at the above noted facsimile number, or by e-mail at the above noted e-mail address. NI will not be responsible for the delivery of any communication. NI recommends the Proponent confirm receipt of all communications with the Contracting Authority.</div>

Request for Proposal - Individual Consultant for Development of an Adolescent and Gender Friendly ANC Training Module under IGNIT3

Atlantis BPO Solutions Private Limited

Location: I-9/3, Islamabad (Onsite) Shift: US Night Shift (6:00 PM &ndash; 3:00 AM)Atlantis BPO Solutions is looking for an Inbound Customer Support Representative to join its US Telecom campaign. Candidates with outbound sales, telesales, or call center experience are highly encouraged to apply.Key Responsibilities:<ul><li>Handle inbound customer calls</li><li>Assist customers with internet &amp; cable service activations</li><li>Explain plans, pricing, and promotions</li><li>Resolve customer queries professionally</li><li>Update customer records in CRM</li><li>Meet individual performance targets</li></ul>Requirements:<ul><li>Excellent English communication skills</li><li>Strong customer handling and sales skills</li><li>Basic computer knowledge</li><li>Ability to work the US Night Shift</li></ul>Experience:<ul><li>6 months to 2 years of experience in Inbound Sales, Customer Support, Telecom, or Call Center is preferred.</li><li>Candidates with Outbound Sales, Telesales, Appointment Setting, or Cold Calling experience are highly encouraged to apply.</li><li>Fresh candidates with excellent English communication skills are also encouraged to apply.</li></ul>Benefits:<ul><li>Competitive Basic Salary</li><li>Performance-Based Incentives</li><li>Attendance Bonus</li><li>Career Growth Opportunities</li></ul>Pay: Rs70,000.00 - Rs250,000.00 per monthWork Location: In person

Inbound Customer Support Representative

TalentPop App

<div>
 
 Join TalentPop App as a Customer and Sales Engagement Specialist!
 
 
 
 At
 
 TalentPop App
 
 , we're building a team of talented remote professionals who are passionate about creating exceptional customer experiences and driving business growth. As a
 
 Customer and Sales Engagement Specialist
 
 , you'll play a key role in engaging customers, identifying sales opportunities, recovering lost revenue, and building lasting relationships that contribute to the success of our growing organization.
 
 
 If you&rsquo;re passionate about sales, thrive in e-commerce environments, and enjoy turning customer conversations into opportunities, this role is for you!
 
 
 
 IMMEDIATE ACTION REQUIRED: APPLICATION FAST-TRACK!
 
 
 
 To ensure your application is reviewed by the **Recruitment Team**, you
 
 must
 
 follow these critical steps exactly. **Applications that do not choose 'Brand Concierge' and enter the correct code WILL NOT be reviewed.**
 
 
 <ul>
 <li>
 When selecting the position during your application, please choose &ldquo;Brand Concierge&rdquo; from the list of available roles.
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 In the application form, you&rsquo;ll be asked for an application code &ndash; please enter CSA/strong&gt; in that field.
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Engage Customers: Communicate with shoppers via phone, email, live chat, and SMS to assist with inquiries, orders, and product recommendations.
 </li>
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 Drive Sales: Identify and execute opportunities for upselling, cross-selling, and product bundling to increase conversion rates and average order value.
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 Recover Sales: Handle subscription recovery, winbacks, and abandoned cart assistance to re-engage customers and boost retention.
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 Order Management: Manage order-related concerns such as tracking, returns, and exchanges, ensuring a positive post-purchase experience that encourages repeat sales.
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 Represent the Brand: Deliver a concierge-level experience, ensuring each interaction aligns with the brand&rsquo;s tone, voice, and service standards.
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 Maintain Insights: Record accurate customer data, monitor feedback trends, and collaborate with internal teams to enhance the sales process and customer journey.
 
 
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 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 At least 1 year of proven remote/online sales and customer support experience.
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 <li>
 Must have prior e-commerce experience (comfortable with upselling, cross-selling, subscription recovery, abandoned cart assistance, or post-purchase support).
 </li>
 <li>
 Strong persuasive communication skills and a natural ability to convert leads and close opportunities through excellent relationship-building.
 </li>
 <li>
 1 year of customer service experience via phone, email, or chat is required; e-commerce sales experience is a big plus.
 </li>
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 Familiarity with Shopify, CRM tools, or customer engagement platforms is a plus.
 </li>
 <li>
 Self-motivated, goal-oriented, and able to thrive in a fast-paced remote environment.
 
 
 </li>
 </ul>
 
 Technical Requirements
 
 
 
 <ul>
 <li>
 A personal PC or laptop with an i5 processor or higher.
 </li>
 <li>
 A stable internet connection with at least 25 Mbps upload and download speeds.
 </li>
 <li>
 A quiet, professional workspace for calls.
 
 
 </li>
 </ul>
 
 Why Join TalentPop App?
 
 
 
 <ul>
 <li>
 Earn commissions and enjoy annual performance-based raises.
 </li>
 <li>
 Paid time off to relax and recharge.
 </li>
 <li>
 HMO health coverage or a monthly health stipend for your well-being.
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 Performance and recognition bonuses for top achievers.
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 <li>
 100% permanent work-from-home setup &mdash; skip the commute!
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 <li>
 A supportive, friendly team culture with real opportunities for growth.
 
 
 </li>
 </ul>
 
 Ready to connect with customers, drive e-commerce sales, and deliver an exceptional online shopping experience? Apply now to become a Customer and Sales Engagement Specialist at TalentPop App!
 
</div>

Customer and Sales Engagement Specialist

Explore 79+ Customer support consultant in Islamabad this July. Find roles across top companies and apply now to boost your career.