customer support executive Jobs in Islamabad

customer support executive

technical support specialist l2 Jobs in Islamabad

technical support specialist l2

associate, client support Jobs in Islamabad

associate, client support

client service executive Jobs in Islamabad

client service executive

client success manager – 1 Jobs in Islamabad

client success manager – 1

customer support consultant

Systems Limited

<div>
 
 
 Job Title: Business Consultant &ndash; AA Accounts, Deposits &amp; Lending
 
 
 
 
 
 
 The
 
 Business Consultant &ndash; AA Accounts, Deposits &amp; Lending
 
 is responsible for analyzing business requirements, designing functional solutions, and supporting the implementation of core banking capabilities related to Accounts, Deposits, and Lending. The role works closely with clients, business stakeholders, product teams, solution architects, and delivery teams to drive digital transformation initiatives, optimize banking processes, and ensure successful implementation of enterprise banking solutions while maintaining compliance with industry regulations and best practices.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Gather, analyze, and document business and functional requirements for Accounts, Deposits, and Lending solutions
 </li>
 <li>
 Conduct business process analysis and recommend process improvements aligned with banking industry best practices
 </li>
 <li>
 Lead client workshops, requirement gathering sessions, and solution demonstrations to understand business needs and define solution scope
 </li>
 <li>
 Configure and support the implementation of core banking modules related to Customer Accounts, Current &amp; Savings Accounts (CASA), Term Deposits, Loans, and Lending products
 </li>
 <li>
 Collaborate with Solution Architects, Product Managers, Developers, QA teams, and Project Managers to ensure successful solution delivery
 </li>
 <li>
 Translate business requirements into functional specifications, user stories, process flows, and solution documentation
 </li>
 <li>
 Support solution design by ensuring functional requirements align with business objectives, regulatory requirements, and product capabilities
 </li>
 <li>
 Perform gap analysis between business requirements and standard product functionality and recommend suitable solutions or enhancements
 </li>
 <li>
 Support User Acceptance Testing (UAT), System Integration Testing (SIT), and production validation by preparing test scenarios and resolving functional issues
 </li>
 <li>
 Assist clients during implementation, migration, and go-live activities by providing functional guidance and issue resolution
 </li>
 <li>
 Ensure compliance with banking regulations, risk management policies, and internal governance standards throughout the project lifecycle
 </li>
 <li>
 Provide product training, knowledge transfer sessions, and post-implementation support to business users and client teams
 </li>
 <li>
 Collaborate with cross-functional teams to continuously improve banking products, customer experience, and operational efficiency
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Finance, Information Technology, Computer Science, or a related field
 </li>
 <li>
 
 5&ndash;7 years
 
 of experience as a Business Consultant, Business Analyst, Functional Consultant, or similar role within the banking or financial services industry
 </li>
 <li>
 Strong functional knowledge of
 
 Accounts, Deposits (CASA, Fixed/Term Deposits), and Lending products
 
 including retail and corporate banking operations
 </li>
 <li>
 Experience working on Core Banking System implementation, enhancement, or digital transformation projects
 </li>
 <li>
 Strong understanding of banking processes including customer onboarding, account lifecycle management, deposits, loan origination, loan servicing, repayments, and credit operations
 </li>
 <li>
 Experience in business process modeling, requirements gathering, functional documentation, and solution design
 </li>
 <li>
 Hands-on experience preparing Business Requirement Documents (BRDs), Functional Requirement Specifications (FRS), user stories, process flows, and use cases
 </li>
 <li>
 Familiarity with Agile, Scrum, or Waterfall delivery methodologies
 </li>
 <li>
 Experience supporting UAT, SIT, production deployment, and post-implementation activities
 </li>
 <li>
 Knowledge of banking regulations, compliance requirements, AML/KYC processes, and risk management principles is preferred
 </li>
 <li>
 Strong analytical, problem-solving, communication, and stakeholder management skills
 </li>
 <li>
 Proven experience working directly with business users, clients, implementation teams, and senior stakeholders
 </li>
 <li>
 Professional certifications such as
 
 CBAP, PMI-PBA, Scrum Master, Agile Business Analyst
 
 , or banking domain certifications are considered an advantage.
 </li>
 </ul>
 
 
 
</div>

T24 Business Consultant - Accounts & Deposit & Lending

The Migration Pro

We Are Hiring &ndash; Visit Visa Sales ConsultantLocation: G-11 Islamabad Branch OfficeWe are looking for a motivated and experienced Visit Visa Consultant to join our Islamabad branch office.Requirements:<ul><li>Good communication &amp; sales skills</li><li>Experience in visit visa consultancy preferred</li><li>Ability to handle clients professionally</li><li>Basic knowledge of visa processing</li></ul>Job Responsibilities:<ul><li>Guide clients regarding visit visa options</li><li>Handle sales inquiries and follow-ups</li><li>Maintain client records and documentation</li><li>Achieve monthly sales targets</li></ul>Basic Salary + CommissionYou can share your resume with our team at +923268336817Pay: Rs35,000.00 - Rs55,000.00 per monthWork Location: In person

Visit Visa Consultant

Datamatics Global Services Ltd

<div>Job Title: Technical Delivery Consultant (Data &amp; Analytics) 
Experience Level: 4&ndash;7 Years 
Location: Islamabad<h3 class="jobSectionHeader">
About the Role</h3>
We are looking for a proactive Technical Delivery Consultant to join our Data &amp; Analytics consulting practice. In this role, you will not only lead the technical execution of data platform implementations but also act as a quality gatekeeper&mdash;reviewing ongoing projects and guiding teams toward the right architectural decisions. Additionally, you will partner with our sales and client success teams to engage with prospective customers, understand their challenges, and propose fit-for-purpose data solutions. This role demands a rare mix of hands-on technical depth, delivery discipline, and consultative communication skills.<h3 class="jobSectionHeader">
Key Responsibilities</h3><h4 class="jobSectionHeader">
1. Delivery Leadership (Project Execution)</h4><ul><li>
Lead end-to-end technical delivery of data platform implementation projects (e.g., data warehousing, data lakes, lakehouses, or modern BI platforms).</li><li>
Translate business requirements into technical specifications, architecture blueprints, and development tasks.</li><li>
Manage technical risks and dependencies; ensure projects are delivered on time, within scope, and with high quality.</li><li>
Collaborate with junior developers, data engineers, and cross-functional teams to drive execution.</li></ul><h4 class="jobSectionHeader">
2. Technical Governance &amp; Quality Assurance</h4><ul><li>
Perform periodic technical health checks on in-progress projects to validate the technical approach, code quality, and architectural decisions.</li><li>
Identify areas of technical debt, performance bottlenecks, or scalability concerns and recommend actionable improvements.</li><li>
Establish and enforce best practices for data modeling, ETL/ELT pipelines, data governance, and security.</li><li>
Conduct peer reviews and technical audits to ensure consistency across multiple client engagements.</li></ul><h4 class="jobSectionHeader">
3. Pre-Sales &amp; Solutioning Support</h4><ul><li>
Participate in technical discovery meetings with prospect customers to understand their data challenges, existing landscape, and success criteria.</li><li>
Design and present high-level solution architectures, technology recommendations, and effort estimates.</li><li>
Articulate the value proposition of proposed solutions clearly to both technical and non-technical stakeholders.</li><li>
Build proof-of-concepts (PoCs) or reference architectures to demonstrate technical feasibility during sales cycles.</li></ul><h4 class="jobSectionHeader">
4. Client &amp; Stakeholder Communication</h4><ul><li>
Serve as a trusted technical advisor to client technical leads and architects.</li><li>
Facilitate workshops, sprint reviews, and technical status updates with clarity and confidence.</li><li>
Translate complex technical concepts (e.g., partitioning strategies, incremental loads, data lineage) into business-friendly language.</li></ul><h3 class="jobSectionHeader">
Required Qualifications</h3>
Technical Expertise:<ul><li>
4&ndash;7 years of hands-on experience in data platform implementation (cloud or on-prem).</li><li>
Strong proficiency in SQL and at least one programming language (Python, Scala, or Java).</li><li>
Experience with cloud data platforms (Snowflake, BigQuery, Redshift, Synapse, or Databricks).</li><li>
Solid understanding of data modeling (Kimball, Inmon, Data Vault), ETL/ELT patterns, and workflow orchestration (Airflow, dbt, Azure Data Factory, or similar).</li><li>
Familiarity with data governance, cataloging, and quality tools (Collibra, Purview, Great Expectations, etc.) is a plus.</li></ul>
Delivery &amp; Process Skills:<ul><li>
Proven experience leading technical workstreams within Agile/Scrum or hybrid methodologies.</li><li>
Experience conducting technical reviews, audits, or readiness assessments on live projects.</li><li>
Ability to balance speed of delivery with long-term maintainability and performance.</li></ul>
Consulting &amp; Communication:<ul><li>
Excellent verbal and written communication skills &ndash; able to lead technical conversations with customers and internal stakeholders.</li><li>
Comfortable creating solution architecture diagrams, slide decks, and proposals for prospect meetings.</li><li>
Prior experience supporting pre-sales (estimations, solutioning, PoCs) is highly desirable.</li><li>
Strong problem-solving mindset with the ability to push back constructively when needed.</li></ul><h3 class="jobSectionHeader">
Nice to Have</h3><ul><li>
Cloud certification (AWS Solutions Architect, Azure Data Engineer, or GCP Data Engineer).</li><li>
Experience with modern data stack (dbt, Airbyte, Fivetran, Looker, Power BI).</li><li>
Background working in a consulting or services organization (client-facing delivery).</li></ul>
BCdj0OqMUj</div>

Technical Delivery Consultant (Data & Analytics)

Sale & Business Development

Role OverviewWe are a growing company specializing in interior fit-out and renovation projects. We are seeking experienced Part-Time/Freelance Site Supervisors to oversee premium retail outlets in leading shopping mallsRequirements<ul><li>Minimum 10 years of relevant experience.</li><li>Proven experience supervising interior fit-out works for branded retail stores, bank branches, restaurants, or other premium commercial projects.</li><li>Must have worked on prestigious projects from the Client, Consultant, or Contractor side.</li><li>Excellent knowledge of interior finishing, workmanship, materials, and quality control.</li><li>Exceptional eye for detail with a strong sense of premium-quality finishing.</li><li>Willingness to work night hours and travel to different shopping mall locations.</li></ul>Education:<ul><li>Diploma in Civil Engineering or equivalent qualification.</li></ul>Key Responsibilities<ul><li>Supervise interior renovation works on behalf of the Client.</li><li>Ensure compliance with approved drawings, specifications, quality standards, and project schedules.</li><li>Monitor workmanship, materials, finishes, and installation quality.</li><li>Identify defects, ensure timely rectification, and maintain high finishing standards.</li><li>Coordinate with contractors, consultants, and mall management to facilitate smooth execution of the project.</li><li>Submit concise progress, quality, and observation reports , photograph after site visit.</li><li>Ensure project remain on schedule &amp; meet quality standard.</li></ul>Only candidates with relevant experience who meet the above criteria and are willing to work on a Part-Time/Freelance basis are encouraged to apply.Work Location: Hybrid remote in Islamabad

Freelance/Part-Time Site Supervisor

Evernex

<div>
 
 🌍 OUR MISSION
 
 
 
 At Evernex, we believe millions of IT parts thrown away each year deserve a second life. That&rsquo;s why we step in and give them a new purpose. From hospitals to banks to airports, we ensure critical systems stay operational while helping businesses reduce costs and minimize environmental impact.
 
 
 With teams across the world &mdash; from Paris to Melbourne, Dubai to S&atilde;o Paulo, Casablanca to Kuala Lumpur &mdash; we are building a future where IT is greener, smarter, and more sustainable. How does that sound to you?
 
 
 More information is available at
 
 www.evernex.com
 
 
 
 
 🌱 Why this role matters
 
 
 
 The role is to secure the right finance controls that our business needs to build upon. A lean and flat structure in a performance driven culture gives you significant independence to shape your role and contributions to the performance of our team and our company.
 
 
 Reporting directly to the Finance Manager MEA, this position will also offer the right candidate the opportunity to have an impact on all aspects of our Accounting function.
 
 
 
 ✨ How will you make an impact?
 
 
 
 You are responsible for, but not limited to:
 
 
 <ul>
 <li>
 Primary responsibilities includes: Client invoicing and collection (Accounts Receivable), Supplier bookkeeping and payment (Accounts Payable), Monthly processing of Employee expenses, Bank Reconciliation, Intercompany reconciliation, Monthly financial closing report.
 </li>
 <li>
 Responsible for full accounting functions, ensuring timely and accurate completion of all finance and accounting tasks for the assigned entities.
 </li>
 <li>
 Drive consistent and effective policies and procedures during monthly close process including account reconciliations, bookkeeping, accruals, and year-end financial audit.
 </li>
 <li>
 Liase with external consultant on timely manner
 </li>
 <li>
 Ensure financial reports to the Finance Manager MEA in the reporting system
 
 
 </li>
 </ul>
 
 🎯 What Makes You a Great Fit
 
 
 
 <ul>
 <li>
 BS or higher in Business Administration/Accounting.
 </li>
 <li>
 3 years relevant experience in corporate accounting/finance.
 </li>
 <li>
 Previous experience in tax filing (ie. VAT, Annual tax return, Withholding)
 </li>
 <li>
 Detailed knowledge of accounting and other relevant reporting standards.
 </li>
 <li>
 Fluent in English.
 </li>
 <li>
 Proficient in MS Office application.
 </li>
 <li>
 Knowledge in Quickbooks and Zoho accounting software
 </li>
 <li>
 Ability to work independently and able to think analytically
 
 
 </li>
 </ul>
 
 💚 Why You&rsquo;ll Love Working Here
 
 
 
 Join Evernex and you&rsquo;ll contribute to meaningful global operations that support sustainable IT lifecycle management.
 
 
 We keep things collaborative and people focused &mdash; less hierarchy, more teamwork. You&rsquo;ll find trust, flexibility, and the opportunity to take ownership of your role.
 
 
 And along the way, you will:
 
 
 <ul>
 <li>
 Work for a global leader in sustainable IT solutions.
 </li>
 <li>
 Be part of a multicultural and fast-paced environment.
 </li>
 <li>
 Grow through continuous learning and development opportunities.
 </li>
 <li>
 Contribute to a greener and more responsible IT industry.
 </li>
 </ul>
</div>

Accountant

Catkin Engineering Sale & Services (Pvt) Ltd

After Sales Engineer &ndash; Solar Hybrid SystemsLocation: DHA-2, Islamabad Department: After Sales Reports To: Service Manager Employment Type: Full-TimeJob SummaryThe After Sales Engineer is responsible for ensuring the reliable operation and maintenance of installed solar hybrid systems across residential, commercial, and industrial customers. The role involves commissioning support, troubleshooting, preventive maintenance, customer training, and technical assistance to ensure maximum system performance and customer satisfaction.Key ResponsibilitiesTechnical Support &amp; Field Service<ul><li>Provide on-site and remote technical support for solar hybrid systems.</li><li>Diagnose and resolve faults related to hybrid inverters, lithium batteries, PV arrays, protection devices, and monitoring systems.</li><li>Perform commissioning, testing, and system handover after installation.</li><li>Carry out preventive and corrective maintenance visits.</li><li>Monitor installed systems remotely and identify performance issues before they affect customers.</li><li>Ensure all service activities comply with company SOPs and electrical safety standards.</li></ul>Customer Support<ul><li>Respond promptly to customer complaints and service requests.</li><li>Provide technical guidance to customers on system operation and maintenance.</li><li>Maintain high customer satisfaction through professional communication and timely issue resolution.</li><li>Prepare service reports and obtain customer sign-off after each visit.</li></ul>Technical Coordination<ul><li>Coordinate with installation, sales, and procurement teams for technical support and replacement parts.</li><li>Maintain records of warranty status, service history, and equipment replacements.</li><li>Escalate complex technical issues to senior engineers or manufacturers when required.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate service records and maintenance logs.</li><li>Prepare daily, weekly, and monthly service reports.</li><li>Record inverter, battery, and monitoring system configurations.</li><li>Update customer service databases and asset records.</li></ul>Required Qualifications<ul><li>Bachelor's Degree in Electrical Engineering or Electronics Engineering.</li><li>Strong understanding of:</li><li>Solar PV systems</li><li>Hybrid inverters</li><li>Lithium battery storage systems</li><li>Battery Management Systems (BMS)</li><li>Net Metering fundamentals</li><li>AC/DC electrical systems</li><li>Ability to read electrical single-line diagrams (SLDs) and wiring drawings.</li><li>Proficiency in Microsoft Office and technical reporting.</li><li>Valid motorcycle or driving licence with willingness to travel extensively across Pakistan.</li></ul>Skills &amp; Competencies<ul><li>Strong troubleshooting and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently in the field.</li><li>Time management and service scheduling.</li><li>Teamwork and coordination with cross-functional departments.</li><li>Commitment to safety and quality standards.</li></ul>Key Performance Indicators (KPIs)<ul><li>First Visit Resolution (FVR) percentage.</li><li>Average response time to customer complaints.</li><li>Average issue resolution time.</li><li>Preventive maintenance completion rate.</li><li>Customer satisfaction (CSAT) score.</li><li>Number of repeat service calls.</li><li>Warranty claim turnaround time.</li><li>System uptime after service.</li><li>Quality and accuracy of service documentation.</li></ul>Working Conditions<ul><li>Primarily field-based with travel across assigned regions.</li><li>May require weekend or emergency support during critical customer outages.</li><li>Must adhere to electrical safety procedures and use appropriate PPE at all times.</li></ul>Compensation &amp; Benefits<ul><li>Market-competitive salary.</li><li>Fuel allowance and travel reimbursement.</li><li>Mobile phone allowance.</li><li>Performance-based incentives.</li><li>Annual bonus (subject to company policy).</li><li>Paid annual, casual, and sick leave.</li><li>EOBI and other statutory benefits (where applicable).</li><li>Professional training and manufacturer certification opportunities.</li></ul>Career Progression<ul><li>Senior After Sales Engineer</li><li>Technical Support Lead</li><li>Service Manager</li><li>Technical Operations Manager</li></ul>Pay: Rs35,000.00 per monthWillingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

After Sales Engineer – Solar Hybrid Systems

Tweety Four 7

Customer Care ManagerSalary: PKR 100,000 &ndash; 150,000 Gender Preference: Open Experience: Minimum 5 years (2+ years in a managerial role preferred) Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000 Office Timing: 9AM to 6M Monday To SaturdayKey Responsibilities&middot; Lead and supervise the Customer Care team.&middot; Ensure timely resolution of customer complaints and inquiries.&middot; Handle customer escalations professionally.&middot; Coordinate with Sales, Technical Support, and Operations.&middot; Monitor team KPIs and customer satisfaction.&middot; Prepare weekly and monthly service reports.&middot; Develop and improve customer service processes.Requirements&middot; Bachelor's degree in Business Administration or a related field.&middot; MBA will be an added advantage.&middot; Strong leadership and communication skills.&middot; Experience with CRM software is preferred.&middot; Excellent problem-solving and organizational skills.What We Offer&middot; Competitive salary package.&middot; Performance-based growth opportunities.&middot; Professional and collaborative work environment.Career development opportunities.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Care Manager

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