customer service representative Jobs in Karachi

customer service representative

customer support executive Jobs in Karachi

customer support executive

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accounting support analyst Jobs in Karachi

accounting support analyst

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chat support representative

customer support e commerce

Pakpace

An E-commerce Customer Support Associate is responsible for assisting online customers by resolving inquiries, processing orders, handling returns/exchanges, and ensuring a smooth and positive shopping experience. This role involves communication through email, chat, phone, and social media, depending on the company&rsquo;s channels.Key Responsibilities<ul><li>&middot; Respond to customer inquiries regarding products, orders, payments, shipping, and returns.</li><li>&middot; Assist customers via email, live chat, phone, or social media platforms.</li><li>&middot; Process and track orders, refunds, replacements, and cancellations.</li><li>&middot; Coordinate with logistics, warehouse, and operations teams to resolve delivery issues.</li><li>&middot; Manage customer complaints professionally and provide effective solutions.</li><li>&middot; Update customer information and maintain accurate records using CRM or e-commerce platforms.</li><li>&middot; Help customers navigate the website and troubleshoot account or payment issues.</li><li>&middot; Monitor and escalate system or product issues to relevant departments.</li><li>&middot; Ensure high levels of customer satisfaction by providing timely and empathetic support.</li><li>&middot; Understand company products and promotions to guide customers effectively.</li><li>Skills &amp; Qualifications</li><li>&middot; Strong communication skills (written and verbal).</li><li>&middot; Customer-focused mindset with patience and problem-solving ability.</li><li>&middot; Familiarity with e-commerce platforms (Shopify, Amazon Seller Central, WooCommerce, etc.) is a plus.</li><li>&middot; Basic understanding of order processing, shipping, and return policies.</li><li>&middot; Ability to multitask and work in a fast-paced environment.</li></ul>Key Competencies<ul><li>&middot; Empathy and active listening</li><li>&middot; Conflict resolution</li><li>&middot; Time management</li><li>&middot; Attention to detail</li><li>&middot; Team collaboration</li></ul>Job Type: Full-timePay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Customer Support (E -Commerce)

IT Verticals Inc

Job SummaryWe are looking for a motivated and experienced E-Commerce Account Executive to manage and grow our e-commerce accounts. The ideal candidate will have hands-on experience in e-commerce, SEO, and sales, and will work closely with customers, retailers, and internal teams to drive revenue growth, improve brand visibility, and ensure excellent customer satisfaction.Key Responsibilities<ul><li>Manage and maintain strong relationships with existing customers through regular communication.</li></ul><ul><li>Act as the primary liaison between customers and internal departments.</li></ul><ul><li>Respond promptly to customer complaints and ensure timely resolution.</li></ul><ul><li>Support account retention and growth through strategic planning and sales initiatives.</li></ul><ul><li>Coordinate merchandising and promotional activities with retailers.</li></ul><ul><li>Monitor account performance and identify opportunities for revenue growth.</li></ul><ul><li>Manage inventory requirements in coordination with suppliers, brokers, purchasing, and operations teams.</li></ul><ul><li>Ensure timely product availability while minimizing dead stock, slow-moving inventory, and stock-outs.</li></ul><ul><li>Coordinate with purchasing, accounting, and information services departments as needed.</li></ul><ul><li>Attend customer meetings and virtual sessions to maintain positive relationships.</li></ul><ul><li>Perform other duties as assigned and work effectively under pressure.</li></ul>Requirements<ul><li>Bachelor&rsquo;s or Master&rsquo;s degree in Marketing, Business Administration, or related field</li></ul><ul><li>4&ndash;5 years of experience in e-commerce, sales, or account handling</li></ul><ul><li>Strong communication and relationship management skills</li></ul><ul><li>Understanding of e-commerce platforms, merchandising, and promotions</li></ul><ul><li>Ability to work independently during night shift hours</li></ul><ul><li>Must have a professional video setup for Zoom meetings with customers</li></ul>Job Type: Full-timeWork Location: In person

E-Commerce Account Executive (Night Shift)

OmalbyKomal

Job Title: Bookkeeper &ndash; Accounts DepartmentIndustry: Fashion Clothing / Textile / E-Commerce Location: Karachi Reports To: Accounts &amp; Finance ManagerJob SummaryWe are seeking a detail-oriented and reliable Bookkeeper to manage day-to-day financial records for our fashion clothing and textile e-commerce brand. The ideal candidate will ensure accurate bookkeeping, timely reporting, and smooth coordination with sales, procurement, and operations teams.Key Responsibilities<ul><li>Maintain accurate books of accounts including sales, purchases, expenses, and payments</li><li>Record daily e-commerce sales (website,, COD &amp; online payments)</li><li>Reconcile bank statements</li><li>Manage accounts payable &amp; receivable</li><li>Prepare vendor payments, customer refunds, and expense reimbursements</li><li>Maintain inventory-related accounting (stock inward/outward, cost tracking)</li><li>Assist in monthly closing, trial balance, and basic financial reports</li><li>Maintain proper documentation for invoices, receipts, vouchers, and ledgers</li><li>Coordinate with logistics and sales teams for COD reconciliation</li><li>Assist in tax-related documentation (Sales Tax, Income Tax, Withholding, etc.)</li><li>Support auditors and management with required financial data</li><li>Ensure compliance with company policies and accounting standards</li></ul>Required Skills &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Accounting, Finance, or Commerce</li><li>1&ndash;3 years of relevant bookkeeping or accounts experience (e-commerce preferred)</li><li>Knowledge of accounting principles and bookkeeping practices</li><li>Hands-on experience with accounting software (e.g., QuickBooks, Xero, Tally, ERP)</li><li>Proficiency in MS Excel (VLOOKUP, Pivot Tables preferred)</li><li>Understanding of e-commerce sales flows &amp; inventory accounting is a plus</li><li>Strong attention to detail and accuracy</li><li>Good communication and coordination skills</li></ul>Preferred Experience<ul><li>Experience in fashion, textile, retail, or e-commerce brands</li><li>Familiarity with online marketplaces and payment gateways</li><li>Knowledge of local tax regulations and compliance</li></ul>Working Conditions<ul><li>Full-time position</li><li>Office-based / Hybrid (as applicable)</li><li>Fast-paced fashion &amp; e-commerce environment</li></ul>What We Offer<ul><li>Competitive salary package</li><li>Professional growth opportunities</li><li>Exposure to fashion &amp; e-commerce business operations</li><li>Supportive and collaborative work environment</li></ul>Job Type: Full-timeWork Location: In person

Bookkeeper – Accounts Department

MindEngage

MindEngage is looking for a talented E-Commerce Expert with strong analytical, communication, and online marketplace skills. If you can manage e-commerce stores, optimize product listings, increase sales, and handle international clients efficiently &mdash; we want you on our team!Responsibilities:<ul><li>Managing and optimizing e-commerce stores (Amazon, eBay, Shopify, Walmart, etc.)</li><li>Creating, updating, and improving product listings (titles, descriptions, keywords, images)</li><li>Handling order processing, returns, and customer queries</li><li>Monitoring daily store performance and sales reports</li><li>Running competitor analysis and market research for trending products</li><li>Coordinating with marketing teams for ads and promotional strategies</li><li>Maintaining accurate inventory records and updating stock levels</li><li>Ensuring high product ranking through SEO and listing optimization</li><li>Identifying growth opportunities and implementing sales-boosting strategies</li></ul>Requirements:<ul><li>On-site presence is mandatory (No remote work)</li><li>Experience in Amazon, eBay, Etsy, Shopify, or other online marketplaces (preferred)</li><li>Strong understanding of e-commerce SEO, product research, and order management</li><li>Excellent English (speaking + writing)</li><li>Ability to handle customer service for international clients</li><li>Strong analytical and problem-solving skills</li><li>Goal-oriented, organized, and confident in decision-making</li><li>Basic computer skills and familiarity with e-commerce tools &amp; dashboards</li></ul>Apply Now: WhatsApp: 0333-3867917Job Type: Full-timePay: Rs25,000.00 - Rs60,000.00 per monthWork Location: In person

E-Commerce Expert On-Site Job

KAS Designs

Company: KAS DesignsLocation: Street 2, Block 5, Gulshan-e-Iqbal, Karachi (On-site)Job details<ul><li>Job Type: Full-time</li><li>Schedule:</li><li>10:00 AM &ndash; 6:00 PM</li><li>Monday to Saturday</li><li>Sunday off</li></ul>Full job descriptionKAS Designs is a Karachi-based e‑commerce and creative agency located in Gulshan-e-Iqbal. We provide end-to-end services for online brands, including design, product shoots, website development, and performance marketing.We are looking for a Social Media Manager who understands Pakistani e‑commerce, is strong in content and campaign planning, and can use AI tools to create trending, high-quality visuals and improve workflows. Our target market is Pakistan only; no international experience is required.The ideal candidate should be able to manage complete social media presence for e‑commerce brands: content calendars, creatives, captions, posting, engagement, and performance tracking.Responsibilities<ul><li>Plan and manage social media strategy for our e‑commerce brands across:</li><li>Facebook</li><li>Instagram</li><li>TikTok</li><li>(Optional) YouTube, Snapchat, etc.</li><li>Create and manage monthly content calendars (posts, Reels, stories, campaigns).</li><li>Use AI tools (e.g., Midjourney, DALL&middot;E, Canva AI, ChatGPT, etc.) to:</li><li>Generate trending and eye-catching images</li><li>Brainstorm concepts, hooks, and caption ideas</li><li>Speed up content creation while maintaining quality and brand consistency</li><li>Create or coordinate creatives for:</li><li>Product posts and carousels</li><li>Offer/discount posts</li><li>Reels/short videos (with the design/content team)</li><li>Handle daily posting, scheduling, and page management, including:</li><li>Meta Business Suite / Creator Studio</li><li>TikTok and Instagram scheduling tools</li><li>Monitor and respond (with support team) to:</li><li>Comments, messages, and basic customer inquiries</li><li>Feedback and reviews related to social accounts</li><li>Work closely with the e‑commerce and performance marketing teams to:</li><li>Align content with campaigns, sales, and new arrivals</li><li>Support ad creatives and landing pages with relevant content</li><li>Analyze performance:</li><li>Track reach, engagement, clicks, and basic conversions</li><li>Prepare simple weekly/monthly reports</li><li>Suggest improvements based on what works best in the Pakistani market</li><li>Stay updated with:</li><li>Latest social media trends in Pakistan</li><li>Platform updates (Instagram, Facebook, TikTok)</li><li>New or improved AI tools for design and content</li></ul>Requirements<ul><li>Education:</li><li>Intermediate or Bachelor&rsquo;s degree in Marketing, Media, Business, or related field (or equivalent experience).</li><li>Experience:</li><li>1&ndash;3 years of experience in social media management, preferably for e‑commerce brands or online stores.</li><li>Strong understanding of Pakistani online buying behavior and local trends.</li><li>International experience is not required.</li><li>Skills:</li><li>Strong knowledge of:</li><li>Facebook, Instagram, TikTok (pages, Reels, stories, hashtags, etc.)</li><li>Basic understanding of performance ads (Facebook/Instagram/Google) is a plus</li><li>Practical experience with AI tools for content:</li><li>Image generation (e.g., Midjourney, DALL&middot;E, Canva AI)</li><li>Content assistance (e.g., ChatGPT or similar)</li><li>Ability to brief and coordinate with designers, editors, and content creators.</li><li>Good copywriting for captions, hooks, and post descriptions (Urdu + basic English).</li><li>Comfortable working with e‑commerce content: product highlights, offers, collections, seasonal sales.</li><li>Basic understanding of analytics: Insights, page performance, and simple reporting.</li><li>Soft skills:</li><li>Strong ownership and responsibility for pages and results.</li><li>Creative and up-to-date with social and cultural trends in Pakistan.</li><li>Organized, able to manage calendars and deadlines.</li><li>Good communication and teamwork skills.</li></ul>Schedule<ul><li>8 hour shift</li><li>Day shift</li><li>Monday to Saturday</li><li>Sunday off</li></ul>Job Type: Full-timePay: Rs25,000.00 - Rs35,000.00 per monthWork Location: In person

Social Media Manager (E‑Commerce & AI Tools)

Utopia Fulfillment

Senior AI Engineer &ndash; E-commerce DivisionLocation: On-site Company: Utopia Deals Experience: 3&ndash;5 Years Job Type: Full-timeAbout Utopia DealsUtopia Deals is a fast-growing e-commerce company focused on delivering exceptional value and customer experiences through data-driven innovation. We leverage advanced technology and AI to optimize pricing, personalization, supply chain efficiency, and customer engagement across our platforms.Role OverviewWe are seeking a Senior AI Engineer with 3&ndash;5 years of hands-on experience to join our E-commerce Division. In this role, you will design, build, and deploy AI/ML solutions that directly impact business performance, customer experience, and operational efficiency.Key Responsibilities<ul><li>Design, develop, and deploy machine learning and AI models for e-commerce use cases such as recommendations, demand forecasting, pricing optimization, fraud detection, and customer segmentation</li><li>Work closely with product managers, data engineers, and business stakeholders to translate business needs into scalable AI solutions</li><li>Build and maintain end-to-end ML pipelines, including data preprocessing, model training, evaluation, and deployment</li><li>Optimize model performance, scalability, and reliability in production environments</li><li>Analyze large datasets to extract insights and drive data-informed decisions</li><li>Stay updated with the latest AI/ML trends and recommend innovative solutions for business growth</li></ul>Required Qualifications<ul><li>3&ndash;5 years of professional experience as an AI Engineer, Machine Learning Engineer, or similar role</li><li>Strong proficiency in Python and ML frameworks such as TensorFlow, PyTorch, or Scikit-learn</li><li>Solid understanding of machine learning algorithms, deep learning, and statistical modeling</li><li>Experience working with large datasets, SQL/NoSQL databases, and data pipelines</li><li>Hands-on experience deploying ML models in production environments (cloud or on-premise)</li><li>Strong problem-solving skills and ability to work in a fast-paced environment</li></ul>Preferred Qualifications<ul><li>Experience in e-commerce, retail, or marketplace platforms</li><li>Knowledge of recommendation systems, NLP, or time-series forecasting</li><li>Experience with cloud platforms such as AWS, GCP, or Azure</li><li>Familiarity with MLOps tools and practices (CI/CD, model monitoring, versioning)</li></ul>What We Offer<ul><li>Competitive salary and performance-based incentives</li><li>Opportunity to work on real-world, high-impact AI problems</li><li>Collaborative and innovative work culture</li><li>Career growth and learning opportunities</li></ul>Share your resumes at ahmed.mazhar@utopiadeals.com with position title in Subjectline.Job Type: Full-timeWork Location: In person

Senior AI Engineer

Axecom Private Ltd.

Job Title: TikTok Shop Account ExecutiveLocation: Onsite Position Type: Full-Time Timings: 8:00 PM - 5:00 AM, Monday - FridayJob Overview:We are seeking a proactive and detail-oriented TikTok Shop Account Executive to manage and grow TikTok Shop accounts. The ideal candidate will be responsible for product listings, order management, coordination with creators, and ensuring smooth day-to-day operations of TikTok Shop stores. This role requires strong communication skills, platform knowledge, and the ability to work in a fast-paced e-commerce environment.Key Responsibilities<ul><li>Manage and operate TikTok Shop accounts on a daily basis.</li><li>Upload, optimize, and maintain product listings according to platform guidelines.</li><li>Coordinate with influencers, creators, and internal teams for product promotions.</li><li>Monitor orders, returns, cancellations, and customer inquiries.</li><li>Track sales performance, campaign results, and account health metrics.</li><li>Ensure compliance with TikTok Shop policies and best practices.</li><li>Resolve account-related issues and support smooth fulfillment processes.</li><li>Prepare performance reports and share insights with management.</li></ul>Requirements<ul><li>Basic to intermediate knowledge of TikTok Shop or e-commerce platforms.</li><li>Strong English communication skills (verbal and written).</li><li>Good computer literacy and familiarity with dashboards and analytics tools.</li><li>Ability to multitask, meet deadlines, and work independently.</li><li>Prior experience in e-commerce, social commerce, or account management is a plus.</li><li>Fresh candidates with relevant knowledge and a willingness to learn are encouraged to apply.</li></ul>Job Type: Full-timeWork Location: In person

TikTok Shop Account Executive

Explore 1454+ Customer support e commerce in Karachi this January. Find roles across top companies and apply now to boost your career.