customer service representative Jobs in Islamabad

customer service representative

client success manager – 1 Jobs in Islamabad

client success manager – 1

client success manager – 2 Jobs in Islamabad

client success manager – 2

client support executive Jobs in Islamabad

client support executive

customer care executive – sales & chat support Jobs in Islamabad

customer care executive – sales & chat support

customer support manager

Nextgen charge

Job Title: EV Charger Operations ManagerCompany: Nextgen Charge Location: Islamabad/Rawalpindi (Office-based with flexibility) Employment Type: Full-timeAbout the RoleNextgen Charge is expanding rapidly, and we are looking for a highly organised EV Charger Operations Manager to run all day-to-day operations of our office. You will be responsible for managing sales, installations, customer support, scheduling, and technical processes to ensure smooth delivery of our EV charger services.This role requires someone who can take ownership, think proactively, and ensure the business runs efficiently at all times.Key Responsibilities Office &amp; Operations Management<ul><li>Oversee and manage all day-to-day operations within the office.</li><li>Ensure smooth workflow between sales, customer service, technicians, and finance.</li><li>Manage incoming leads, assign tasks, and ensure efficient follow-up.</li><li>Monitor and improve operational processes and standards.</li><li>Keep organised records of installations, service calls, warranties, and customer accounts.</li></ul>Customer &amp; Technical Support Oversight<ul><li>Supervise the support team and ensure all customer issues are handled quickly and professionally.</li><li>Oversee troubleshooting calls and ensure correct diagnosis procedures are followed.</li><li>Coordinate with our technical expert for escalated issues.</li><li>Maintain a high level of customer satisfaction throughout the entire customer journey.</li></ul>Installation &amp; Technician Coordination<ul><li>Schedule installations and allocate jobs efficiently to field engineers.</li><li>Ensure installers have full job details, parts, and equipment before attending.</li><li>Track job progress and confirm all installations meet compliance and quality standards.</li><li>Monitor stock levels of chargers, parts, and accessories.</li></ul>Team Leadership<ul><li>Lead, train, and support office staff to ensure consistent performance.</li><li>Hold daily or weekly meetings to track team progress and priorities.</li><li>Resolve internal issues and act as the main point of contact across departments.</li><li>Support onboarding of new employees and ensure training materials are up to date.</li></ul>Administrative &amp; Compliance Duties<ul><li>Manage documents such as installation forms, grants, invoices, and certificates.</li><li>Ensure compliance with all regulatory requirements (including OZEV where applicable).</li><li>Work closely with finance to ensure invoices are sent and payments collected.</li><li>Prepare reports on performance, operations, and KPIs for senior management.</li></ul>Process Improvement<ul><li>Develop better systems for lead management, scheduling, and customer communication.</li><li>Identify operational bottlenecks and implement solutions.</li><li>Introduce new tools or software to improve efficiency (CRM, scheduling tools, VoIP systems, etc.).</li></ul>Skills &amp; Requirements<ul><li>Strong organisational and leadership skills.</li><li>Experience managing operations or running an office.</li><li>Excellent communication&mdash;written and verbal.</li><li>Strong problem-solving and decision-making ability.</li><li>Comfortable with technology, CRM systems, and scheduling tools.</li><li>Ability to stay calm under pressure and manage multiple tasks at once.</li><li>Experience in EV, electrical, telecoms, or similar industries is desirable but not required.</li></ul>What We Offer<ul><li>Competitive salary with growth-based bonuses.</li><li>Full training on EV systems, chargers, and internal processes.</li><li>Opportunity to grow into senior operations leadership roles.</li><li>Supportive team environment with clear progression structure</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs100,000.00 per monthWork Location: In person

Manager for call centre

WellnessLiving

Title: Customer Solutions Manager
 Location: Plot no: 4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
 Working Hours: Eastern Time Zone (between 7 pm to 7 am Pakistan time)
 
About Us: 
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
 
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
 
About You: 
We’re looking for a dynamic and driven individual to join our growing team as Customer Solutions Manager. Our team is made up of bright, ambitious people who are passionate about delivering excellence. We’re seeking someone with a keen eye for detail, strong analytical skills, and a passion for continuous improvement. If you’re a collaborative problem-solver with a commitment to quality and innovation, we’d love to have you on board!
 At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you!
 <ul>
<li>Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success.</li>
<li>Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.</li>
<li>Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures.</li>
<li>Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing. the place for you.</li>
</ul>
Key Responsibilities: 
<ul>
<li>Manage a team of Customer Solutions Specialists across multiple segments (SMB and Mid-Market) and support channels (Phone, Chat, and Email).</li>
<li>Maintain accurate team coverage documentation aligned with individual working hours.</li>
<li>Monitor team efficiency using KPI and Intercom reports, ensuring response times under 2 hours and resolution times within 8 hours.</li>
<li>Ensure high customer satisfaction, with individual CSAT scores consistently averaging 90% or higher.</li>
<li>Regularly review team member scorecards and partner with the Customer Experience Supervisor to identify performance trends and improvement opportunities.</li>
<li>Assess individual performance, providing coaching, development support, and corrective action when necessary.</li>
<li>Roll out new processes to the team and ensure consistent adoption and compliance.</li>
<li>Escalate customer issues promptly to the appropriate teams, ensuring timely follow-up and accountability.</li>
<li>Prepare and deliver weekly performance summaries and productivity insights to senior leadership.</li>
<li>Facilitate weekly team meetings to communicate key metrics, recognize achievements, share updates, and reinforce best practices.</li>
<li>Participate in monthly Team Pakistan meetings to support cross-team alignment and collaboration.</li>
<li>Conduct regular one-on-one check-ins to review individual progress, discuss development goals, and follow up on action items.</li>
<li>Complete Quarterly and Annual Performance assessments for all team members</li>
<li>Identify process documentation gaps and draft processes in Confluence for the Senior Manager of Customer Success to review and publish</li>
<li>Leverage ChatGPT daily to work efficiently and effectively</li>
</ul>
Skills & Qualification: 
<ul>
<li>2 or more years in a management/leadership role with 4+ direct reports</li>
<li>Strong comprehension of customer satisfaction KPIs and how they may be leveraged to assess areas for opportunity within each team</li>
<li>Demonstrated ability to create and maintain a positive and professional work environment</li>
<li>Very strong verbal and written communication skills in English</li>
<li>Customer oriented, personable and able to adapt to different types of customer needs</li>
<li>Very strong attention to detail</li>
<li>Excellent problem-solving and critical thinking skills</li>
<li>Excellent organizational and time management skills</li>
<li>Proven ability to meet deadlines and thrive in a fast-paced environment</li>
<li>Experience in using ChatGPT to work efficiently</li>
<li>Experience working with CRM & service ticketing software is a plus</li>
<li>Strong technical aptitude and experience with B2B support</li>
<li>Previous experience working with closely with software is a plus</li>
</ul>
What we Offer: 
<ul>
<li>Competitive salary package based on experience</li>
<li>Comprehensive Group Health and Life Insurance</li>
<li>Gratuity</li>
<li>EOBI</li>
<li>Transport facility (If place of residency is within a 20-kilometer radius of company’s address) / Fuel allowance</li>
<li>Paid time off (Annual, Sick, Casual, Bereavement, Parental)</li>
<li>Quarterly fun event</li>
<li>Staff recognition programs</li>
<li>Staff training programs</li>
<li>Career progression. We have a long-standing history of promotion from within</li>
<li>An enriched workplace culture that supports growth, development, and, most importantly, having fun!</li>
</ul>
Special note: Only the shortlisted candidates will be contacted due to the high turnout volume.
 
We appreciate your time and look forward to reviewing your application.
 
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees. 
 
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.

Customer Solutions Manager

Imou

<div>
 
 We are currently searching for a
 
 Technical Support Manager
 
 to support our business development in Pakistan
 
 .
 
 This is for our Smart Home brand IMOU (Pronounced: I-Moe).
 
 
 
 
 
 
 1, Who Are We?
 
 
 
 IMOU is a global leader in Smart Home segment and we have built a reputation in overseas market as the go to vendor for Smart Security &amp; Smart Home.
 
 
 Set up as a subsidiary of Dahua Group which is the second largest surveillance &amp; security manufacturer in the world, IMOU has been established to make smart home security &amp; technology much easier to operate/use. IMOU&rsquo;s product lines include Smart Security, Smart Lock, Smart Energy/Lighting, IOT, Smart Robotics, Storage &amp; Cloud.
 
 
 Our mission is to make Smart Home more affordable, effortless to use &amp; easily accessible to our customers.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 
 Job Description
 
 
 
 
 <ol>
 <li>
 Offline and online training work
 </li>
 </ol>
 
  Trainees: IMOU Pakistan sales team, DT team, MDs, resellers, installers
 
 
  Different training scenarios: new Wi-Fi &amp; POE product launch training, CCTV solutions training, quarterly regular Product Solutions and Selling Points Training and after training test
 
 
 
 
 <ol>
 <li>
 Online technical question answering
 </li>
 </ol>
 
  Service objects: MDs, resellers and installers
 
 
  Deal with typical problems: installation problems, links, video playback, etc.
 
 
  Processing method: Facebook, phone, chat software, email and installer app
 
 
 
 
 <ol>
 <li>
 Offline technical support
 </li>
 </ol>
 
  Service object: DT team, MDs, resellers and installers
 
 
  The-typical scenario: Resolve technical problems on site and resolve product quality issues
 
 
 
 
 <ol>
 <li>
 Translation
 </li>
 </ol>
 
  Sort out localized user guidance materials
 
 
  General issues, quick installation manuals in local language, and operation video shooting
 
 
 
 
 <ol>
 <li>
 Product promotion
 </li>
 </ol>
 
  The-typical scenarios: annual customer meetings, annual new product launches, industry exhibitions
 
 
  Main role: product presentation, technical solutions, sample booth setting
 
 
 
 
 <ol>
 <li>
 App operation and promotion:
 </li>
 </ol>
 
  Installer App: update the product material, promote the installer app to resellers and installers
 
 
 Job Requirement
 
 
  3-year experience in the technical support job role
 
 
  Have deep knowledge in IT/CCTV/Technology products
 
 
  Familiar with CCTV, Smart home solution, Wi-Fi Camera industry
 
 
 Qualifications
 
 
  Bachelor degree of technical or related field
 
 
  Good English and Urdu reading, writing and speaking
 
 
  Good interpersonal, written oral communication and presentation skills
 
 
  Customer-oriented
 
 
  Accustomed to frequent business trips
 
</div>

Technical Support Manager

Golden Hawk Technologies

Job descriptionJob Title: Team Lead &ndash; SalesLocation: DHA Phase 2, IslamabadEmployment Type: Full-TimeJob Overview:We are seeking a dynamic and results-driven Team Lead &ndash; Sales to oversee our customer support and sales operations for a leading UK-based Transport Company. This hybrid role combines customer relationship management with strategic sales execution, ensuring smooth service delivery and lead conversion through excellent team coordination and direct client interaction. The ideal candidate will be proactive, goal-oriented, and experienced in both sales and customer support, particularly in a leadership capacityKey Responsibilities:Team Leadership &amp; CoordinationLead, coach, and support a team of Customer Support Specialists.Monitor daily performance, ensuring targets are met and high service standards are maintained.Conduct regular training sessions to enhance the team&rsquo;s product knowledge and communication skills.Sales &amp; Lead ManagementSupervise the team&rsquo;s handling of inbound leads generated through the company website and other channels.Personally handle high-priority leads and complex customer requests.Guide the team in converting leads into confirmed bookings by offering tailored transport solutions.Ensure accurate and timely data entry in the CRM system for all leads.Customer SupportOversee post-booking customer interactions to guarantee a smooth and satisfying transport experience.Resolve escalated customer concerns and maintain a high standard of customer service across all touch points.Assist with booking modifications, cancellations, or special requests, when needed.Reporting &amp; CollaborationPrepare and share regular performance reports with upper management.Coordinate closely with UK-based sales and operations teams to ensure alignment.Continuously improve internal processes to enhance efficiency and customer satisfaction.Requirements:Proven experience (3+ years) in sales and customer support, with at least 1 year in a leadership role.Background in transport, logistics, or a BPO/IT support environment is highly preferred.Strong verbal and written English communication skills (UK client handling experience is a plus).Proficiency in CRM tools and lead management systems.Ability to manage time effectively and thrive in a fast-paced setting.Perks &amp; Benefits:Competitive salary based on experienceOpportunity to work with international clientsProfessional development and growth opportunitiesCollaborative work environmentJob Type: Full-timeWork Location: In person

Team Lead - Sales

Circles

<div>
 
 
 About Us
 
 
 
 Founded in 2014,&nbsp;Circles is a global technology company reimagining the telco industry with its innovative SaaS platform, empowering telco operators worldwide to effortlessly launch innovative digital brands or refresh existing ones, accelerating their transformation into techcos.
 
 
 &nbsp;
 
 
 Today, Circles partners with leading telco operators across multiple countries and continents, including KDDI Corporation, Etisalat Group (e&amp;), AT&amp;T, and Telkomsel, creating blueprints for future telco and digital experiences enjoyed by millions of consumers globally.
 
 
 &nbsp;
 
 
 Besides its SaaS business, Circles operates three other distinct businesses:
 
 
 &nbsp;
 
 <ul>
 <li>
 Circles.Life: A wholly-owned digital lifestyle telco brand based in Singapore, Circles.Life is powered by Circles&rsquo; SaaS platform and pioneering go-to-market strategies. It is the digital market leader in Singapore and has won numerous awards for marketing, customer service, and innovative product offerings beyond connectivity.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Circles Aspire: A global provider of Communications Platform-as-a-Service (CPaaS) solutions. Its cloud-based Experience Cloud platform enables enterprises, service providers and developers to deliver and scale mobile, messaging, IoT, and connectivity services worldwide.
 </li>
 </ul>
 
 &nbsp;
 
 <ul>
 <li>
 Jetpac: Specializing in travel tech solutions, Jetpac provides seamless eSIM roaming for over 200 destinations and innovative travel lifestyle products, redefining connectivity for digital travelers. Jetpac was awarded Travel eSIM of the Year.
 </li>
 </ul>
 
 &nbsp;
 
 
 Circles is backed by renowned global investors, including Peak XV Partners (formerly Sequoia), Warburg Pincus, Founders Fund, and EDBI (the investment arm of the Singapore Economic Development Board), with a track record of backing industry challengers.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 About the Role
 
 
 
 &nbsp;
 
 
 We are seeking a results-driven, customer-obsessed leader to build and scale the Customer Service &amp; Operations function for a newly launching digital telco brand in the MENA region. This is a foundational leadership role responsible for delivering exceptional customer experiences, driving operational rigor, and embedding customer-centricity into every part of the business.
 
 
 The ideal candidate brings deep experience in CX strategy, digital operations, and service design, with a proven track record of leading high-performing teams in fast-paced digital consumer or B2C telco environments.
 
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What you will be doing
 
 
 
 &nbsp;
 
 <ul>
 <li>
 
 
 Lead end-to-end Customer Operations:
 
 
 Oversee the full customer lifecycle, from onboarding to issue resolution, ensuring every customer touchpoint is optimized for speed, simplicity, and satisfaction.
 </li>
 <li>
 
 
 Design and scale service models:
 
 
 Design scalable, digital-first service operations leveraging chatbots, AI-assisted support tools, self-service journeys, and CRM platforms to reduce customer friction and increase resolution rates.
 </li>
 <li>
 
 
 Deliver on key customer metrics:
 
 
 Drive measurable improvements in CSAT, NPS, TAT, first-contact resolution and other customer metrics, ensuring alignment with business KPIs / OKRs
 </li>
 <li>
 
 
 Operational transformation:
 
 
 Collaborate with the Circles Digital Advisory &amp; Support Services (&ldquo;DASS&rdquo;) Customer Services &amp; Operations teams to design and implement policies, processes and controls that improve service delivery, while management vendor performance, SLAs and compliance standards; as well as delivering on key CX transformation initiatives
 </li>
 <li>
 
 
 Cross-functional collaboration:
 
 
 Collaborate closely with the country operations team to ensure seamless execution of service initiatives and customer-impacting programs
 </li>
 <li>
 
 
 Build and lead a high-performing team:
 
 
 Recruit, mentor, and empower a lean, agile operations team that thrives on data, accountability and efficiency-first thinking
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 
 What we are looking for
 
 
 
 &nbsp;
 
 <ul>
 <li>
 15+ years of leadership experience in customer service, CX, and operations within consumer-facing (B2C) industries, such as telecom, fintech, e-commerce, or digital tech
 </li>
 <li>
 Proven success leading large, distributed teams (25+ FTEs and / or BPO agents) across operational and customer support functions
 </li>
 <li>
 Strong understanding of CX lifecycle management and success in improving customer satisfaction
 
 (NPS, CSAT, CES)
 
 through both strategy and execution
 </li>
 <li>
 Demonstrated ability to manage complex programs, large-scale transformation projects, and third-party service/vendor ecosystems
 </li>
 <li>
 Excellent stakeholder management and communication skills, with demonstrated ability to manage senior stakeholders
 </li>
 <li>
 Experience designing and managing AI-enabled service journeys, automation tools, and digital support platforms strongly preferred
 </li>
 <li>
 Ability to thrive in high-growth, fast-paced environments with a startup mindset strongly preferred
 </li>
 <li>
 Deep operational mindset with experience in LEAN / Six Sigma or other continuous improvement frameworks strongly preferred
 </li>
 <li>
 Prior experience in the MENA region and knowledge of local consumer dynamics and habits is strongly preferred
 </li>
 </ul>
 
 &nbsp;
 
 
 &nbsp;
 
 
 Circles is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, disability or age.
 
 
 &nbsp;
 
 
 To all recruitment agencies: Circles will only acknowledge resumes shared by recruitment agencies if selected in our preferred supplier partnership program.
 
 
 &nbsp;
 
 
 Please do not forward resumes to our jobs alias, Circles, employees or any other company location. Circles will not be held accountable for any fees related to unsolicited resumes not uploaded via our ATS.
 
</div>

Head of Customer Service & Operations, Digital Brand (MENA)

We&rsquo;re Hiring: Client Support Executive &ndash; B2CLocation: DHA Phase 2, IslamabadWe&rsquo;re looking for a fast-paced and target-driven Client Support Executive to manage client queries, support operations, and deliver exceptional customer experiences. If you're adaptable, KPI-focused, and great at communication &mdash; this role is for you!Key Responsibilities:Handle client queries &amp; deliver top-notch serviceManage onboarding, operations &amp; after-sales supportTrack KPIs, report performance &amp; improve processesRequirements:Experience in sales/client operationsStrong communication &amp; multitasking skillsKPI-driven mindset &amp; quick learning abilityTech-savvy (CRM/MS Office/Google Suite)Timings: Rotational Shifts1pm - 10pm2pm - 11pm3pm - 12am4pm - 1amPerks:Competitive salary, bonuses, growth opportunities &amp; a dynamic work environment.Job Type: Full-timeWork Location: In person

Client Support Executive

Nera Telecommunications Ltd

<div>
 
 The Account Manager (Sales &amp; Business Development) is responsible for managing assigned customer accounts, driving business growth, and ensuring the effective preparation of sales proposals and forecasts. The role requires close coordination with the Sales Head, Country Manager, and relevant internal teams to support strategic sales objectives and maintain strong customer relationships.
 
 
 
 
 
 
 Responsibilities:
 
 
 <ul>
 <li>
 Serve as Account Manager with a dual function in Business Development, overseeing assigned customer accounts and identifying growth opportunities.
 </li>
 <li>
 Provide individual account feedback to the Reporting Manager for the annual sales budget, in cooperation with the Sales Head and Country Manager.
 </li>
 <li>
 Update and maintain NetSuite entries, including Opportunities, Estimates, Commits, Sales Orders (SO), and Purchase Orders (PO).
 </li>
 <li>
 Review account budgets and report any deviations on a monthly basis.
 </li>
 <li>
 Prepare sales and production forecasts as requested by Nera, ensuring accuracy for both operational planning and financial projections.
 </li>
 <li>
 Evaluate requests for quotation (RFQs) from potential clients and assess commercial and technical requirements.
 </li>
 <li>
 Take overall responsibility for the timely, profitable, and high-quality preparation of bids in response to client requests for assigned accounts.
 </li>
 <li>
 Present profitability analyses&mdash;including Cash Flow, IRR, and Project Costing&mdash;to support management decision-making for go/no-go approvals.
 </li>
 <li>
 Maintain strong customer relationships and carry out market-facing activities, including technology awareness initiatives, roadshows, market and competitive analysis, and the development of the sales funnel. Provide regular feedback to the Country Manager, Business Heads, and HQ Business and Technology teams.
 </li>
 <li>
 Ensure proper preparation for, and participation in, Project Hand-over meetings to Operations in accordance with the process manual.
 </li>
 <li>
 Support Operations/Projects teams in customer meetings when requested by the Project Manager.
 </li>
 <li>
 Develop and maintain relationships with OEMs and their distributors for product information, pre-bid business development, deal registrations, offers and discounts, and OEM/distributor contract terms in line with corporate policies and compliance requirements.
 </li>
 <li>
 Perform any other sales-related duties as assigned.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from an accredited college or university.
 </li>
 <li>
 Professional experience and training in Network Infrastructure (NI) and Cybersecurity solutions.
 </li>
 <li>
 Minimum of three years&rsquo; experience in a Sales Account Management role with an OEM, distributor, or systems integrator, with a proven track record of meeting sales quotas within the enterprise and/or government sectors.
 </li>
 <li>
 Experience working with a Mobile Network Operator (MNO) or service provider is considered an added advantage.
 </li>
 </ul>
</div>

Account Manager

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