customer support executive Jobs in Islamabad

customer support executive

assistant manager sales Jobs in Islamabad

assistant manager sales

assistant manager, account management Jobs in Islamabad

assistant manager, account management

associate, client support Jobs in Islamabad

associate, client support

client relationship manager Jobs in Islamabad

client relationship manager

customer support manager

Tweety Four 7

Customer Care ManagerSalary: PKR 100,000 &ndash; 150,000 Gender Preference: Open Experience: Minimum 5 years (2+ years in a managerial role preferred) Office Location: Steel Fabrication Market, Office # 64 Street 3, Industrial State I 10/3 I-10, Islamabad, 44000 Office Timing: 9AM to 6M Monday To SaturdayKey Responsibilities&middot; Lead and supervise the Customer Care team.&middot; Ensure timely resolution of customer complaints and inquiries.&middot; Handle customer escalations professionally.&middot; Coordinate with Sales, Technical Support, and Operations.&middot; Monitor team KPIs and customer satisfaction.&middot; Prepare weekly and monthly service reports.&middot; Develop and improve customer service processes.Requirements&middot; Bachelor's degree in Business Administration or a related field.&middot; MBA will be an added advantage.&middot; Strong leadership and communication skills.&middot; Experience with CRM software is preferred.&middot; Excellent problem-solving and organizational skills.What We Offer&middot; Competitive salary package.&middot; Performance-based growth opportunities.&middot; Professional and collaborative work environment.Career development opportunities.Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Customer Care Manager

Catkin Engineering Sale & Services (Pvt) Ltd

After Sales Engineer &ndash; Solar Hybrid SystemsLocation: DHA-2, Islamabad Department: After Sales Reports To: Service Manager Employment Type: Full-TimeJob SummaryThe After Sales Engineer is responsible for ensuring the reliable operation and maintenance of installed solar hybrid systems across residential, commercial, and industrial customers. The role involves commissioning support, troubleshooting, preventive maintenance, customer training, and technical assistance to ensure maximum system performance and customer satisfaction.Key ResponsibilitiesTechnical Support &amp; Field Service<ul><li>Provide on-site and remote technical support for solar hybrid systems.</li><li>Diagnose and resolve faults related to hybrid inverters, lithium batteries, PV arrays, protection devices, and monitoring systems.</li><li>Perform commissioning, testing, and system handover after installation.</li><li>Carry out preventive and corrective maintenance visits.</li><li>Monitor installed systems remotely and identify performance issues before they affect customers.</li><li>Ensure all service activities comply with company SOPs and electrical safety standards.</li></ul>Customer Support<ul><li>Respond promptly to customer complaints and service requests.</li><li>Provide technical guidance to customers on system operation and maintenance.</li><li>Maintain high customer satisfaction through professional communication and timely issue resolution.</li><li>Prepare service reports and obtain customer sign-off after each visit.</li></ul>Technical Coordination<ul><li>Coordinate with installation, sales, and procurement teams for technical support and replacement parts.</li><li>Maintain records of warranty status, service history, and equipment replacements.</li><li>Escalate complex technical issues to senior engineers or manufacturers when required.</li></ul>Documentation &amp; Reporting<ul><li>Maintain accurate service records and maintenance logs.</li><li>Prepare daily, weekly, and monthly service reports.</li><li>Record inverter, battery, and monitoring system configurations.</li><li>Update customer service databases and asset records.</li></ul>Required Qualifications<ul><li>Bachelor's Degree in Electrical Engineering or Electronics Engineering.</li><li>Strong understanding of:</li><li>Solar PV systems</li><li>Hybrid inverters</li><li>Lithium battery storage systems</li><li>Battery Management Systems (BMS)</li><li>Net Metering fundamentals</li><li>AC/DC electrical systems</li><li>Ability to read electrical single-line diagrams (SLDs) and wiring drawings.</li><li>Proficiency in Microsoft Office and technical reporting.</li><li>Valid motorcycle or driving licence with willingness to travel extensively across Pakistan.</li></ul>Skills &amp; Competencies<ul><li>Strong troubleshooting and analytical skills.</li><li>Excellent customer service and communication skills.</li><li>Ability to work independently in the field.</li><li>Time management and service scheduling.</li><li>Teamwork and coordination with cross-functional departments.</li><li>Commitment to safety and quality standards.</li></ul>Key Performance Indicators (KPIs)<ul><li>First Visit Resolution (FVR) percentage.</li><li>Average response time to customer complaints.</li><li>Average issue resolution time.</li><li>Preventive maintenance completion rate.</li><li>Customer satisfaction (CSAT) score.</li><li>Number of repeat service calls.</li><li>Warranty claim turnaround time.</li><li>System uptime after service.</li><li>Quality and accuracy of service documentation.</li></ul>Working Conditions<ul><li>Primarily field-based with travel across assigned regions.</li><li>May require weekend or emergency support during critical customer outages.</li><li>Must adhere to electrical safety procedures and use appropriate PPE at all times.</li></ul>Compensation &amp; Benefits<ul><li>Market-competitive salary.</li><li>Fuel allowance and travel reimbursement.</li><li>Mobile phone allowance.</li><li>Performance-based incentives.</li><li>Annual bonus (subject to company policy).</li><li>Paid annual, casual, and sick leave.</li><li>EOBI and other statutory benefits (where applicable).</li><li>Professional training and manufacturer certification opportunities.</li></ul>Career Progression<ul><li>Senior After Sales Engineer</li><li>Technical Support Lead</li><li>Service Manager</li><li>Technical Operations Manager</li></ul>Pay: Rs35,000.00 per monthWillingness to travel:<ul><li>75% (Preferred)</li></ul>Work Location: In person

After Sales Engineer – Solar Hybrid Systems

Jubilee Life Insurance

Job Summary:We are looking for an energetic and target-oriented Team Manager to build and supervise a team of Sales Executives. The selected candidate will support recruitment, team training, lead generation, customer acquisition, and the achievement of monthly sales targets.Key Responsibilities:<ul><li>Recruit and build a productive team of Sales Executives</li><li>Assign individual and team sales targets</li><li>Conduct regular team meetings and product briefings</li><li>Coach team members on sales techniques and client communication</li><li>Monitor daily activities, follow-ups, and sales performance</li><li>Support the team in generating leads and closing business</li><li>Maintain accurate performance and activity reports</li><li>Ensure team members follow company policies and ethical sales practices</li><li>Coordinate with the Assistant Branch Manager and Branch Manager</li><li>Help create a positive and performance-focused team culture</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree preferred</li><li>Previous team-leading experience will be an advantage</li><li>Strong communication, motivation, and interpersonal skills</li><li>Ability to recruit and develop team members</li><li>Self-motivated and comfortable working with sales targets</li><li>Professional attitude and willingness to learn</li></ul>What We Offer:<ul><li>Salary starting from PKR 20,000 per month</li><li>Performance-based incentives, subject to company policy</li><li>Sales and leadership training</li><li>Career-growth opportunities</li><li>Supportive team environment</li></ul>Application Instructions:Apply through Indeed with your latest CV Or Send us directly at 03003541266 or rabnawazghumro@gmail.com. Only shortlisted candidates will be contacted.Jubilee Life Insurance is an equal-opportunity employer.Pay: Rs20,000.00 - Rs30,000.00 per monthWork Location: In person

Team Manager - Islamabad & Rawalpindi

Cinegold Plex

Raiha Cinegold Plex is seeking an experienced Manager Operations to oversee daily cinema operations, lead operational teams, and ensure an outstanding customer experience. The ideal candidate will have a proven track record in operations management within the cinema, hospitality, or retail industry.Key Responsibilities:<ul><li>Lead and manage all operational departments to ensure smooth, efficient, and customer-focused cinema operations.</li><li>Supervise, mentor, and motivate operational teams while maintaining high standards of performance and service excellence.</li><li>Ensure the seamless execution of movie schedules, auditorium readiness, and overall facility maintenance.</li><li>Deliver an exceptional guest experience by resolving customer concerns promptly and professionally.</li><li>Drive operational efficiency to support revenue growth and achieve business objectives.</li><li>Monitor daily operations and ensure compliance with company policies, health &amp; safety regulations, and operational standards.</li></ul>Requirements:<ul><li>MBA degree in Business Administration, Hospitality Management, or a relevant field.</li><li>5 years of relevant experience</li><li>Strong leadership, communication, and problem-solving skills</li><li>Customer-focused with the ability to work flexible shifts</li></ul>Pay: Rs100,000.00 - Rs150,000.00 per monthWork Location: In person

Manager Operations

Faj IT Solutions

About UsFAJ Group of companies is a dynamic and rapidly growing e-commerce business, technical services, and IT solutions based in Dubai- UAE, and Islamabad -Pakistan.We specialize in delivering high-quality products, IT solutions, and technical support to our customers, and our commitment to excellence has positioned us as a leader in the industry. With our main office located in Dubai, UAE, we are expanding our team and are currently seeking highly skilled and experienced team to join us.For more details,Company Name: FAJ IT SolutionsLocation: 3rd Floor, HB Tower, Gulberg Greens Executive Block, IslamabadSend your CV via WhatsApp at +92 341 1410485Job Description:We require an Operations Assistant Sales / Purchase Department job in Islamabad Capital Territory, PakistanBachelor&rsquo;s degree in any field, from a recognized university.Preferred Age of 28-35Experience:Minimum 3 years of relevant experience, preferably working in an international or corporate organization.Strong planning and organizing skills to handle operational assistance tasks under the given timelines.Proficiency in computers, especially Word, Excel, CRM and Outlook.Effective writing and communication skills in English.Responsibility :Attends inbound and makes outbound calls, WhatsApp chat / Online chat etc.. respondsRegisters and follows up customers&rsquo; inquiries or complaint/sPrepares quotations/estimates, invoices to customersPrepares weekly reports on power retailersHandles our products / spare parts inquiries and customers' registration via chat or emails.Ensures all field teams address customers&rsquo; complaint/s and requestsDevelops customer feedback system to ensure customer satisfactionSends daily and monthly reports to the managerPerforms other related clerical, admin and sales jobsAddresses customers&rsquo; queriesPrepares Statement of Accounts of various parties and follows upCoordinate with teamsSends daily and monthly reports to the managerHandles prospective clients and provides counselingPerforms other related clerical, admin and sales jobsHandles clients in a professional mannerDeals with customer issuesProcesses customer ordersKeeps up to date with product developmentsCalls clienteleDevise new sales or marketing strategiesWorks with other departmentsSchedules appointments, calls and meetingsThe Operations Assistant will report to designated PRM staff and provide logistic support and other tasks as assigned. The Assistant shall work in collaboration with other designated operational assistants to provide smooth operational services. The detailed tasks to be performed by the Operation Assistant include, but are not limited to, the following:Regularly update the contact details of personnel in PRM in consultation with all units in PRM.Prepare expense sheets for contractual drivers.Provide admin support to designated Staff at PRM. Arrange logistics of designated staff on in-land and abroad missions.Pay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

CSR - Customer Service Representative

Zonergy Solar Development Pakistan

Job Role: Product Sales Manager (Solar Products)Company: Zonergy Solar Development Pakistan | MNC (Chinese Company)Location: Islamabad, PakistanJob Summary:Zonergy is seeking a dynamic and results-driven Product Sales Manager for the solar products to join our international Sales &amp; Marketing team in Islamabad. In this role, you will lead our sales efforts for solar components, with a key focus on inverters, driving business growth and building strong client partnerships in the region.Responsibilities:<ul><li>Drive Revenue: Meet and exceed sales targets specifically for solar components, inverters, batteries etc</li><li>Market Analysis: Monitor local industry trends and competitor strategies to refine our sales approach.</li><li>Client Relationship Management: Build and maintain strong relationships with distributors and commercial clients, offering customized product solutions.</li><li>Sales Cycle Ownership: Manage the complete sales pipeline, from identifying leads and conducting product demonstrations to negotiating terms and closing deals.</li><li>Cross-Functional Coordination: Collaborate with technical, delivery, and after-sales support teams to ensure outstanding customer satisfaction and smooth post-sale support.</li><li>Reporting: Provide accurate sales forecasts, progress reports, and market insights to the management team.</li></ul>Key Requirements:<ul><li>Education: BBA/MBA in Sales &amp; Marketing or a related field.</li><li>Experience: Minimum of 2 to 5 years of hands-on experience in component selling, preferably within the solar industry.</li><li>Language Skills: Fluent verbal and written communication skills</li><li>Proven track record and portfolio in B2B client relations.</li><li>Strong presentation, multitasking, and organizational skills.</li><li>Proactive self-starter with excellent problem-solving abilities and cross-functional communication skills.</li></ul>Pay: Rs150,000.00 - Rs200,000.00 per monthApplication Question(s):<ul><li>What is your current salary?</li><li>What portfolio have you achieved regardsing solar products? Tell us about your 1 notable sale (product name and revenue generated).</li><li>Do you have relevant experience in sales/business development of solar product?</li></ul>Work Location: In person

Product Sales Manager (Solar Products)

Veevo Tech

VeevoNix (a subsidiary of Veevo Tech) is engaged in research and manufacturing across electronic and energy segment products. ChargeX &mdash; a 10+ year LFP-based power storage battery, designed &amp; built from scratch with custom built firmware, a touchscreen HMI, Hardware PCBs, and a cloud monitoring platform, LFP based storage chemistry and the electronics to hold it all together &mdash; is the first product built on this foundation, and it will not be the last.The Technical Product Engineer closes this gap. You will develop deep, genuine expertise in the ChargeX product &mdash; firmware, BMS, cloud platform, touchscreen, and the web/mobile portals &mdash; to the point where you can sit in a room with a customer or an EPC partner and answer their toughest technical question without needing to &quot;check with engineering.&quot; You will also be the person who decides, evaluates, and specs what ChargeX builds next, working closely with the Engineering Manager to ensure everything is implemented in line with existing architecture, protocols, and standards.This is a senior, high-trust role that sits between four functions &mdash; Sales, Customer Experience, Engineering, and the market itself. You are the translation layer that makes all four work together coherently.Core responsibilities:Customer &amp; sales-facing technical ownership<ul><li>Join customer, EPC partner, and corporate/B2B sales meetings whenever a technical or solution-fit question is expected</li><li>Own the technical narrative in the sales cycle &mdash; system sizing logic, firmware capability, cloud platform features, competitive differentiation</li><li>Translate customer and market requirements into clear, scoped product requirements for engineering</li><li>Act as the first point of technical escalation for Sales and Customer Experience &mdash; resolve what you can directly, route what you can't to the right engineer</li><li>Build and maintain a technical FAQ and objection-handling playbook for the sales team, updated as the product evolves</li><li>Support the Pre-Sales Technical Consultant on complex proposals where deep product knowledge is required</li></ul>Product ownership &amp; roadmap<ul><li>Own the ChargeX product roadmap &mdash; firmware features, cloud platform capabilities, web portal, and mobile app</li><li>Write clear product specs and requirement documents for every new feature, evaluated against existing architecture, firmware protocols, and cloud API contracts before handoff to engineering</li><li>Prioritise the roadmap based on customer feedback, sales pipeline needs, competitive pressure, and engineering capacity &mdash; in coordination with the CTO</li><li>Run a structured intake process for feature requests from Sales, Customer Experience, and partners &mdash; triage, evaluate, and either schedule, defer, or reject with clear reasoning</li><li>Own final sign-off that any new feature or change aligns with existing specs, protocols, and safety standards before it ships</li><li>Maintain a public-facing (internal) product changelog so the whole company knows what shipped and when</li></ul>Web portal &amp; mobile app ownership<ul><li>Own the product experience and roadmap for the ChargeX customer web dashboard and mobile app</li><li>Define UX requirements and feature priorities for the customer-facing cloud monitoring interface</li><li>Work with the Backend Engineer on API and data requirements needed to support portal/app features</li><li>Review and approve all portal/app releases before they go live &mdash; functionality, usability, and accuracy of battery data displayed</li><li>Track portal/app usage and engagement data &mdash; identify friction points and underused features</li></ul>Engineering coordination<ul><li>Work daily with the Engineering Manager to ensure the roadmap translates into properly scoped sprint work</li><li>Participate in sprint planning and review as the voice of the customer and the market</li><li>Validate that shipped features match the original spec and actually solve the customer or sales problem they were built for</li><li>Flag any proposed engineering shortcut or scope change that could affect the customer-facing experience or product quality</li><li>Maintain close enough technical fluency in firmware, cloud, and hardware fundamentals to have credible, specific conversations with every engineer on the team</li></ul>Technical &amp; market research<ul><li>Continuously research the residential and commercial energy storage market &mdash; competitor products, new BMS technologies, cell chemistry advances, firmware trends</li><li>Benchmark ChargeX against competitors (Phoenix, Volta, Inverex, Pylontech, BYD, and others) on features, cloud capability, and user experience</li><li>Evaluate new technologies for potential adoption &mdash; new cell chemistries, communication protocols, HMI approaches &mdash; and present recommendations to the CTO with a clear cost/benefit case</li><li>Attend industry exhibitions, webinars, and supplier briefings to stay current on solar and battery storage innovation</li><li>Produce a quarterly competitive and technology landscape brief for leadership</li></ul>Essential<ul><li>1-3 years of experience in product management, technical pre-sales, or a hybrid engineering/product role</li><li>Strong technical foundation &mdash; comfortable understanding firmware, BMS, cloud/IoT architecture, and web/mobile product concepts even without writing production code</li><li>Proven experience presenting technical solutions directly to customers or in sales-support settings</li><li>Ability to write clear, unambiguous product specs that engineers can build from without back-and-forth</li><li>Strong research instincts &mdash; comfortable tracking industry trends, competitor products, and emerging technology independently</li><li>Excellent communication skills in English and Urdu &mdash; equally credible with engineers, salespeople, and customers</li><li>Islamabad-based, with willingness to travel for customer meetings and industry events</li></ul>Preferred<ul><li>Background in energy storage, solar, IoT hardware, or a comparable connected-hardware product</li><li>Engineering degree (Electrical, Electronic, or Computer Engineering) or equivalent hands-on technical background</li><li>Prior experience owning a web or mobile product roadmap</li><li>Familiarity with battery safety standards (IEC 61960-3, UN38.3) and Pakistan's PSQCA certification landscape</li></ul>Pay: Rs45,000.00 - Rs75,000.00 per monthWork Location: In person

Technical Product Engineer

Explore 80+ Customer support manager in Islamabad this August. Find roles across top companies and apply now to boost your career.