customer support representative Jobs in Islamabad

customer support representative

customer service representative Jobs in Islamabad

customer service representative

digital marketing manager Jobs in Islamabad

digital marketing manager

hr manager

social media manager

customer support manager

iGate Technologies Pakistan

<div>
 We are seeking a dedicated and empathetic
 
 Customer Support Executive
 
 to join our team. In this role, you will be responsible for providing outstanding service to our customers by addressing inquiries, resolving issues, and ensuring a positive experience with our products/services. Your main goal will be to ensure customer satisfaction and loyalty through your excellent communication and problem-solving skills.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Respond to Customer Inquiries: Address customer questions, concerns, and requests via phone, email, chat, or social media promptly and professionally
 </li>
 <li>
 Resolve Issues: Troubleshoot problems and resolve customer complaints in a timely and efficient manner
 </li>
 <li>
 Provide Product Information: Assist customers with product knowledge, usage instructions, and technical support
 </li>
 <li>
 Document Interactions: Maintain accurate records of customer interactions, feedback, and resolutions in the company's customer management system
 </li>
 <li>
 Collaborate with Teams: Work closely with internal teams (sales, product development, technical support) to resolve complex issues and improve customer experience
 </li>
 <li>
 Follow Up: Ensure customer issues are fully resolved by following up on open cases and escalating when necessary
 </li>
 <li>
 Adhere to Policies: Follow company policies and guidelines when handling customer interactions and ensure compliance with service level agreements (SLAs)
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Candidate should be minimum O/A Level and above to graduate level
 </li>
 <li>
 Minimum of 2 year experience with Amazon and/or customer service environment
 </li>
 <li>
 Strong investigative skills to find root cause of metric issues and the ability to provide viable solutions to Buyers
 </li>
 <li>
 Experience and dealing with UK, EU, USA client
 </li>
 <li>
 Demonstrated written communication skills - able to write, clearly and succinctly
 </li>
 <li>
 Proven ownership and bias for action; willing to move quickly and decisively to resolve an incident
 </li>
 <li>
 Demonstrated ability as a critical thinker with the vision to work both tactically and strategically
 </li>
 <li>
 Demonstrated experience working with cross departmental teams with proven collaboration skills
 </li>
 <li>
 Flexible to work on case triaging and escalation handling
 </li>
 <li>
 Excellent written and verbal communication skills, British /American Accent
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 ⛽ Fuel Allowance
 
 
 🏥 Medical Insurance
 
 
 🍽 Free Lunch Facility (In-house)
 
 
 🏋&zwj;&male;️ GYM Passport (Panel Gym's Free of Cost)
 
 
 💰 Participatory Fund
 
 
 💲 Market Competitive Salary
 
 
 💻 Learning &amp; Challenging Work Environment
 
 
 👨&zwj;💻 Amazing Work Culture
 
 
 🛫 Paid Time off
 
 
 👨&zwj;👩&zwj;👧&zwj;👦 Group Life Insurance
 
 
 ⏳ Maternity Leaves and many more
</div>

Customer Support Executive

Walee Technologies

Job Title: Customer Support Officer Location: (Islamabad , I9/2) Company: Hakeem Easy FinanceAbout Us: Hakeem Easy Finance is a leading fintech company committed to providing seamless financial solutions to our customers. We pride ourselves on offering exceptional service and building trust with every interaction.Role Overview: We are looking for a Customer Support Officer to assist our customers via chat, email, and call support. The ideal candidate will be professional, patient, and solution-oriented, ensuring a smooth experience for our clients.Key Responsibilities:<ul><li>Respond to customer queries through chat, email, and calls in a timely and professional manner.</li><li>Assist customers with account-related, product, or service inquiries.</li><li>Document and track customer interactions and issues accurately.</li><li>Escalate complex issues to the relevant department while ensuring customer satisfaction.</li><li>Contribute to improving customer support processes and knowledge base.</li></ul>Requirements:<ul><li>Good communication skills (English and Urdu).</li><li>Min Bachelors degree or if experienced then Intermediate would also work</li><li>Basic knowledge of MS Office or relevant software.</li><li>Strong problem-solving skills and customer-oriented mindset.</li><li>Prior experience in customer support is a plus but not mandatory.</li><li>Ability to handle multiple customer queries efficiently.</li></ul>Why Join Us:<ul><li>Opportunity to work with a growing fintech company.</li><li>Learning and career growth in the financial services sector.</li><li>Collaborative and supportive work environment.</li></ul>Pay: Rs40,000.00 per monthWork Location: In person

Customer Support Officer

Think Higher Consultants

The Customer Support Officer is responsible for delivering excellent customer service to clients while supporting the daily administrative operations of the visa consultation firm. This role acts as the primary point of contact for clients and requires strong communication skills, professionalism, and the ability to handle sensitive information with confidentiality.Key Responsibilities:<ul><li>Welcome clients professionally and respond to inquiries via phone, email, and in person</li><li>Provide accurate guidance regarding visa consultation services and appointment procedures</li><li>Schedule, confirm, and manage client appointments efficiently</li><li>Follow up with clients regarding required documentation, payments, and application status</li><li>Address client concerns or complaints politely and professionally</li><li>Maintain strict confidentiality of client personal and immigration-related information</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Support consultants with case-related administrative tasks</li><li>Prepare basic reports, perform data entry, and draft correspondence</li><li>Monitor office supplies and assist in daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree</li><li>1&ndash;3 years of experience in customer service or administrative roles (experience in visa/immigration or service industry preferred but not mandatory)</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer proficiency</li><li>Ability to multitask and work effectively under pressure</li></ul>Job Type: Full-timeWork Location: In person

Job SummaryThe Processing &amp; Customer Support Officer is responsible for delivering excellent customer service while managing visa application processing and daily administrative operations. This role serves as the primary point of contact for clients and ensures accurate documentation, smooth coordination, and strict confidentiality of sensitive immigration information.Key Responsibilities Customer Support Duties:<ul><li>Welcome clients professionally and respond to inquiries via phone, email, WhatsApp, and in person</li><li>Provide accurate guidance regarding visa consultation services, requirements, and procedures</li><li>Schedule, confirm, and manage client appointments efficiently</li><li>Follow up with clients regarding required documentation, payments, and application status</li><li>Address client concerns or complaints politely and professionally</li><li>Maintain strict confidentiality of client personal and immigration-related information</li></ul>Processing Duties:<ul><li>Collect, review, and verify client documents for completeness and accuracy</li><li>Prepare and complete visa application forms in accordance with embassy/immigration requirements</li><li>Ensure all files are properly compiled before submission</li><li>Coordinate with consultants regarding case updates and missing documentation</li><li>Track applications and maintain updated status records</li><li>Ensure compliance with embassy guidelines and company policies</li></ul>Administrative Responsibilities:<ul><li>Maintain and organize client records, files, and documentation</li><li>Perform data entry, prepare basic reports, and draft correspondence</li><li>Support consultants with case-related administrative tasks</li><li>Monitor office supplies and assist in daily office operations</li><li>Coordinate with internal departments to ensure smooth workflow</li><li>Ensure compliance with company policies and procedures</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree (required)</li><li>1&ndash;3 years of experience in customer service, administration, or visa/immigration consultancy preferred</li><li>Good fluency in English (spoken and written) is mandatory</li><li>Strong interpersonal and communication skills</li><li>Detail-oriented with strong documentation and organizational skills</li><li>Disciplined, punctual, and professional in appearance and conduct</li><li>Basic computer proficiency (MS Office; CRM knowledge preferred)</li><li>Ability to multitask and work effectively under pressure</li></ul>Job Type: Full-timeWork Location: In person

Processing and Customer Support Officer

Optimum Advisory

Position Title: Assistant Manager, Manager, Senior MangerDepartment: (Generator Division)Education: Minimum 16 years of Education (Engineering+business background preferred)Experience: 2&ndash;5 years of experience in sales/business development of generator solutions or related power products (C&amp;I focus).Location: IslamabadJob Objective:Drive sales and business development of generator solutions across corporate, commercial, and industrial segments, while supporting the Sales in meeting revenue goals and expanding market presence.Key Responsibilities: &middot; Identify and pursue new business opportunities through networking, referrals, corporate visits, and industry events.&middot; Achieve and exceed assigned sales targets for generator solutions in C&amp;I markets.&middot; Assist the Sales Manager in developing and executing sales strategies tailored to industrial and commercial clients.&middot; Support in mentoring and guiding the sales team to improve product knowledge and selling capabilities.&middot; Build and maintain long-term relationships with clients, contractors, consultants, and stakeholders.&middot; Prepare proposals, quotations, and sales presentations aligned with customer requirements and project specifications.&middot; Monitor competitor activity, market trends, and customer insights to support strategic planning.&middot; Collaborate with the after-sales/service division to ensure seamless customer support and satisfaction.&middot; Stay updated with generator technologies, load requirements, and compliance standards to effectively communicate technical benefits to clients.Knowledge, Skills &amp; Abilities&middot; Strong Sales Acumen and Negotiation Skills&middot; Market Knowledge of Generator/Power Solutions (C&amp;I Focus)&middot; Proposal Development and Client Presentation Skills&middot; Problem-Solving &amp; Analytical Skills&middot; Customer Relationship Management&middot; Adaptability and Team CollaborationPay: Rs200,000.00 - Rs400,000.00 per hourWork Location: On the road

Genset Sales (AM, Manager, Senior Level)

Synergy Solutions

Job description:Objective:Drive sales and business development of generator solutions across corporate, commercial, and industrial segments, while supporting the Sales Manager in meeting revenue goals and expanding market presence.Job Duties/Tasks/Responsibilities<ul><li>Identify and pursue new business opportunities through networking, referrals, corporate visits, and industry events.</li><li>Achieve and exceed assigned sales targets for generator solutions in C&amp;I markets.</li><li>Assist the Sales Manager in developing and executing sales strategies tailored to industrial and commercial clients.</li><li>Support in mentoring and guiding the sales team to improve product knowledge and selling capabilities.</li><li>Build and maintain long-term relationships with clients, contractors, consultants, and stakeholders.</li><li>Prepare proposals, quotations, and sales presentations aligned with customer requirements and project specifications.</li><li>Monitor competitor activity, market trends, and customer insights to support strategic planning.</li><li>Collaborate with the after-sales/service division to ensure seamless customer support and satisfaction.</li><li>Stay updated with generator technologies, load requirements, and compliance standards to effectively communicate technical benefits to clients.</li></ul>Knowledge, Skills &amp; Abilities<ul><li>Strong Sales Acumen and Negotiation Skills</li><li>Market Knowledge of Generator/Power Solutions (C&amp;I Focus)</li><li>Proposal Development and Client Presentation Skills</li><li>Problem-Solving &amp; Analytical Skills</li><li>Customer Relationship Management</li><li>Adaptability and Team Collaboration</li></ul>Education<ul><li>Minimum 16 years of Education (Engineering / Business background preferred)</li></ul>Experience<ul><li>At least 2&ndash;3 years of experience in sales+ business development of generator solutions or related power products (C&amp;I focus).</li></ul>Job Type: Full-timeWork Location: Islamabad OfficeJob Type: Full-timePay: Rs80,000.00 - Rs170,000.00 per monthWork Location: In person

Assistant Sales Manager (Diesel Generator Division)

Thinkwiser High Man Power International

Job Title: QSR Management Professionals (Restaurant General Manager &amp; Assistant Restaurant Manager) Location: Kingdom of Saudi Arabia (KSA)About the RoleWe are seeking experienced and motivated Quick Service Restaurant (QSR) professionals to join leading global brands in Saudi Arabia. We are hiring Restaurant General Managers (RGM) and Assistant Restaurant Managers (ARM) who are passionate about operational excellence, team leadership, and delivering exceptional customer experiences.Key RequirementsTo be considered for these positions, candidates must meet the following criteria:<ul><li>Minimum 2+ years of experience in a QSR management role</li><li>Strong understanding of P&amp;L (Profit &amp; Loss) and EBITDA management</li><li>Professional appearance &mdash; no visible tattoos</li><li>Able to work in a fast‑paced, multicultural environment</li></ul>Key Responsibilities<ul><li>Lead daily restaurant operations with consistency and quality</li><li>Manage teams to deliver high levels of customer service</li><li>Drive sales and optimize profitability</li><li>Ensure compliance with brand standards and operational processes</li><li>Maintain food safety, hygiene, and workplace safety standards</li></ul>Age &amp; Physical Criteria:<ul><li>Restaurant General Manager (RGM): up to 35 years</li><li>Assistant Restaurant Manager (ARM): up to 33 years</li><li>Minimum height: 5&rsquo;3&rdquo; (160 cm) or above</li><li>Weight: below 90 kg</li></ul>Compensation &amp; Benefits We offer a competitive package to support your success:<ul><li>Market Competitive Salary</li><li>Housing Allowance</li><li>Company Transportation</li><li>Duty Meals Provided</li><li>Free Return Air Ticket after completing contract (2 years)</li><li>42 days Paid leaves after completing contract (2 years)</li></ul>Job Type: Contract Contract length: 24 monthsApplication Question(s):<ul><li>Do you have QSR (Quick Service Restaurant) experience?</li><li>How many years of experience do you have as ARM or RGM?</li></ul>Work Location: In person

Restaurant General Manager & Assistant Restaurant Manager

Explore 583+ Customer support manager in Islamabad this March. Find roles across top companies and apply now to boost your career.

583 customer support manager jobs In Islamabad

Customer Support Executive

Customer Support Officer

Customer Support Officer

Processing and Customer Support Officer

Genset Sales (AM, Manager, Senior Level)

Assistant Sales Manager (Diesel Generator Division)

Restaurant General Manager & Assistant Restaurant Manager