customer care specialist, operations Jobs in Istanbul

customer care specialist, operations

customer service specialist Jobs in Istanbul

customer service specialist

customer service & supply chain representative Jobs in Istanbul

customer service & supply chain representative

account specialist

b2c customer support agent Jobs in Istanbul

b2c customer support agent

customer support representative

Future Electronics

<div>
 
 Looking for a challenging new role and career development as a:
 
 
 
 CUSTOMER SERVICE REPRESENTATIVE,
 
 
 
 If the answer is yes, then Future Electronics wants to hear from you! We are currently looking to employ a Customer Service Representative in Istanbul, Turkey.
 
 
 We know our employees are what make us great, that's why we constantly develop and motivate our talent with world class organizational development in order to learn and achieve our goals together Successful applicants will gain a highly competitive salary, full training and a range of benefits.
 
 
 
 
 
 
 Job Outline:
 
 
 
 The prime responsibility of the role is to ensure that customers&rsquo; expectations both internal and external alike are achieved, which involves the confirmation of each stage of the order within the system to ensure all is compliant and accurate.
 
 
 This is a key role within the sales team working with the needs of external customers and meeting the requirements of the internal department and company needs. The ability to be able to communicate concisely and clearly with sales personnel, advising and updating them of changes is essential in this role.
 
 
 
 
 
 
 What the role involves:
 
 
 
 &bull; Order management to include but not limited to:
 
 
 - Order entry and changes; Ensure part creates are actioned
 
 
 - Expedites and follow through to completion liaising with MSR team
 
 
 - Ensure value added services have been actioned, with DC or Future Plus.
 
 
 - Manage any exceptions with sales personnel when stock is shipping whether orders can be shipped or returned to stock
 
 
 - Obtain Proof of Deliveries where requested
 
 
 - Manage returns from customers and ensure credits are raised efficiently
 
 
 &bull; Hold a clear appreciation of Future&rsquo;s vision and corporate objectives and ensures work activities are aligned accordingly
 
 
 &bull; Maintain the monthly and daily reports for the sales personnel within the sales office in order to act as a source of reference as to the level of sales achieved versus target and highlight inconsistencies affecting orders to be shipped.
 
 
 &bull; Maintain communication between operational departments i.e. Marketing and Sales etc.
 
 
 &bull; Raise credit, debit paperwork, and pass to accounts to ensure that it is actioned efficiently
 
 
 &bull; Accept all incoming calls and respond with relevant action as required.
 
 
 &bull; Follow up with NCNR paperwork with Strategic Account Managers.
 
 
 &bull; Undertake regular communication with line manager and actively prepare for annual and bi-annual appraisals
 
 
 &bull; Ensures up to date with the latest system changes and all associated business related changes affecting the organisation
 
 
 &bull; As and when required, support customer specific programmes and provide co-ordination for certain projects such as but not limited to web queries.
 
 
 &bull; Additional projects or duties as management at times may require
 
 
 
 
 
 
 Do you have:
 
 
 
 &bull; Ideally educated to senior schooling
 
 
 &bull; Excellent communication and interpersonal skills
 
 
 &bull; Fleunt in English and Turkish both communication and written
 
 
 &bull; Highly organised and accurate, able to work under pressure and maintain extensive attention to detail
 
 
 &bull; Computer literacy, particularly in excel is an advantage
 
 
 &bull; Previous B2B sales experience in a fast-paced environment would be considered an asset but is not a prerequisite
 
 
 
 
 
 
 About:
 
 
 
 Founded in 1968, Future Electronics is a worldwide leader in electronic components distribution and is recognized as one of the most respected and innovative companies in the industry today. Headquartered in Montreal and operating in over 160 locations in 40 plus countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions.
 
 
 On April 2nd, 2024, Future Electronics joined WT Microelectronics. This complementary partnership is expected to generate strong synergies, enabling the combined company to deliver long-term, sustainable value to all stakeholders, including customers, suppliers, employees, and shareholders.
 
 
 
 
 
 
 Equality, Diversity, and Inclusion
 
 
 
 We are committed to Equality, Diversity, and Inclusion. We recruit the &lsquo;best person for the job&rsquo; regardless of age, race, colour, gender, gender identity, sexual orientation, religion, or disability creating an inclusive working environment and culture for all our employees.
 
 
 
</div>

Customer Service Representative

Customer Support Specialist

Randstad Türkiye

<div>
 
 
 
 Job Responsibilities:
 
 
 
 
 
 
 <ul>
 <li>
 Responsible for formulating strategies for major WDM projects in the representative office/customer group: Understand the customer's network requirements, identify the customer's network gaps, plan the operational objectives and strategies for WDM projects in the Turkish market, and ensure the achievement of major project goals.
 </li>
 <li>
 Responsible for setting and achieving market and order targets for WDM products in the representative office/customer group.
 </li>
 <li>
 Responsible for marketing activities for WDM products in the representative office/customer group, and building/improving the brand and product competitiveness of Huawei WDM.
 </li>
 <li>
 Responsible for technical support and promotion of WDM products in the representative office/customer group.
 </li>
 <li>
 Responsible for the operation of WDM projects, strategy implementation, technical exchanges, configuration and quotation, and commercial negotiations.
 </li>
 </ul>
 
 
 
 
 
 
 Requirements for experienced hires:
 
 
 
 
 
 
 <ul>
 <li>
 Possess deep technical expertise in WDM, with preference given to those familiar with products from Nokia, Ciena, Infinera, ADVA, etc.
 </li>
 <li>
 Have 3-5 years of experience in WDM, with experience in WDM network maintenance, WDM network planning, or WDM product market expansion.
 </li>
 </ul>
</div>

WDM Product Manager

Regus

<div>
 At Regus, we&rsquo;ve built the world&rsquo;s largest workspace network so that our customers can work better, faster, happier. Join us in one of our Regus centre teams. Bring more freedom to more people and businesses. And you&rsquo;ll be able to work better, faster and happier too.
 
 
 
 The opportunity
 
 
 
 As a Community Associate, you&rsquo;ll work closely with new and existing customers, solving problems for them and making sure they have everything they need.
 
 
 
 A typical day at Regus
 
 
 
 You arrive 15 minutes before your centre opens to make sure everything is ready and check there&rsquo;s nothing the cleaners have missed.
 
 
 Customers start coming in thick and fast. One asks you for a changed WiFi code. Another wants to know if his important package has arrived. A woman needs directions to her meeting room&hellip; and can you help her set up the projector and take an order for drinks?
 
 
 The mail arrives. You sort through it while dealing with a whole host of other customer requests, remembering to email the customer from earlier to let him know his package is waiting for him in his mailbox. And that&rsquo;s lunch.
 
 
 Early afternoon, you sit down with the Community Manager to discuss the organisation of next week&rsquo;s networking event. You plan and write the invites to customers, then create, print and put up posters on the noticeboards around the centre.
 
 
 The day is coming to a close. Time to gently ask the large group in meeting room 3 to start wrapping up. You direct them to the nice restaurant you know around the corner, so they can grab a bite and continue their discussion. Once the last person has left the building and everything&rsquo;s nice and tidy, it&rsquo;s time to head home.
 
 
 
 About You
 
 
 
 We&rsquo;re looking for someone who knows how to manage multiple tasks while providing customers with the best possible service. You also need to be:
 
 
 <ul>
 <li>
 A good communicator, with the ability to build strong professional relationships and empathise with people&rsquo;s needs
 </li>
 <li>
 Happy taking ownership of problems and finding ways to solve them
 </li>
 <li>
 Positive, enthusiastic and able to adapt to fast-changing situations
 </li>
 <li>
 Confident using MS Office and other basic IT packages
 
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 On top of a competitive salary package you&rsquo;ll enjoy:
 
 
 <ul>
 <li>
 A bright and inspiring work environment
 </li>
 <li>
 Training and development opportunities
 </li>
 </ul>
</div>

Community Associate

KiKxxl

<div><div>Vollzeit
Istanbul
</div><div>KiKxxl geh&ouml;rt mit 3.333 Mitarbeiter:innen an 11 Standorten in Deutschland, der T&uuml;rkei, Griechenland und im Kosovo zu den f&uuml;hrenden Call Center Dienstleistern am Markt.
 
 
Bei KiKxxl arbeitest Du in einem Team aus 36 Nationen mit unterschiedlichen Weltanschauungen. Du startest mit einer ausf&uuml;hrlichen, bezahlten Schulung in Deinen neuen Job und begeisterst unsere Kunden im Bestandskunden-Vertrieb mit Deiner Pers&ouml;nlichkeit und unseren Top-Produkten.
 
 
Was hast Du davon? Du profitierst beim &bdquo;Besten Arbeitgeber 2025&ldquo; von einem &uuml;berdurchschnittlichen Gehalt (ausgezahlt in Euro) und attraktiven Bonus- und Pr&auml;mienmodellen. Dich erwarten ansprechende Benefits und berufliche Perspektiven in einem wachstumsstarken, inhabergef&uuml;hrten Unternehmen.
 
 
Wir freuen uns auf eine langfristige Zusammenarbeit mit Dir.
</div><div><h2 class="jobSectionHeader">Deine Aufgaben
</h2><div><ul><li>Du f&uuml;hrst beratende und informative Verkaufsgespr&auml;che</li>
<li>Als Customer Service Agent analysierst Du den Kunden-Bedarf und informierst zu passenden Produkten</li>
<li>Du sorgst f&uuml;r hohe Kundenzufriedenheit durch Sicherstellung hoher Qualit&auml;tsanspr&uuml;che im Kundenkontakt</li>
</ul></div></div><div><h2 class="jobSectionHeader">Dein Profil
</h2><div><ul><li>Du bist souver&auml;n und schlagfertig im Umgang mit Menschen und hast eine gute sprachliche Ausdruckweise im Kundenkontakt (Deutsch auf Niveau &quot;Muttersprache&quot;)</li>
<li>Du hast einen hohen qualitiativen Anspruch an Dich und Deine vertriebliche Ausrichtung</li>
<li>Du hast Grundkenntnisse im Umgang mit dem PC</li>
<li>Du verf&uuml;gst &uuml;ber ein &quot;sauberes&quot; polizeiliches F&uuml;hrungszeugnis</li>
<li>Du bist erfahrener Call Center Agent:in oder ambitionierter Quereinsteiger / ambitionierte Quereinsteigerin (auch ohne Ausbildung / ungelernt) oder du hast eine Ausbildung z.B. als Kaufmann / Kauffrau f&uuml;r B&uuml;rokommunikation, Rechtsanwalts- und Notar- Gehilfe (m/w/d), Versicherungskaufmann (m/w/d), Automobilkaufmann (m/w/d), Einzelhandelskaufmann (m/w/d), Kaufmann oder Kauffrau, Sachbearbeiter (m/w/d), B&uuml;ro Angestellter (m/w/d) oder eine vergleichbare Ausbildung im kaufm&auml;nnischen oder handwerklichen Bereich, ideal f&uuml;r Berufsanf&auml;nger</li>
</ul></div></div><div><h2 class="jobSectionHeader">Wir bieten Dir attraktive Rahmenbedingungen
</h2><div><ul><li>Sehr attraktive Verdienstm&ouml;glichkeiten</li>
<li>Seri&ouml;se Kampagnen und Projekte, zu unseren Projektpartnern geh&ouml;ren die gr&ouml;&szlig;ten Telefon-Konzerne Deutschlands und andere DAX-Unternehmen</li>
<li>Ein tolles Arbeitsklima in einem Top-Team #DieBestenKollegenDerStadt</li>
<li>Perspektiven im Kundenservice und F&uuml;hrungskr&auml;fte-Entwicklung auch f&uuml;r Quereinsteiger</li>
<li>Einen verantwortungsvollen Umgang mit Kolleg:innen und Ressourcen in einem inhabergef&uuml;hrten Unternehmen</li>
<li>Einen verl&auml;sslichen &amp; krisensicheren Arbeitsplatz</li>
<li>private Krankenversicherung</li>
</ul>Als Kundenberater:in in Sales-Projekten profitierst Du von attraktiven Benefits, wie 
 
<ul><li>Gro&szlig;e Firmenfeiern und Teamevents</li>
<li>Div. Incentiveprogramme f&uuml;r alle Call-Center Mitarbeiter*innen</li>
</ul>KiKxxl tritt f&uuml;r ein wertsch&auml;tzendes und vorurteilsfreies Arbeitsumfeld ein, das Talente auf Grund ihrer Leistungen sch&auml;tzt &ndash; unabh&auml;ngig von Alter, ethnischer Herkunft und Nationalit&auml;t, Geschlecht und geschlechtlicher Identit&auml;t, k&ouml;rperlichen und geistigen F&auml;higkeiten, Religion und Weltanschauung, sexueller Orientierung und sozialer Herkunft. Die Anerkennung und die F&ouml;rderung vielf&auml;ltiger Potenziale schaffen wirtschaftliche Vorteile f&uuml;r unsere Organisation.</div></div></div>

Call Center Agent (m/w/d) an Standorten in der Türkei

Vertriebsprofi Call Center (m/w/d) Deutsch | Basisgehalt: 1.300,- Euro

Mitarbeiter Kundenbetreuung (m/w/d) Deutsch

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