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customer support representative

Arup

<div></div><div><div><div><div><div><div>Structural Engineering
 </div></div></div><div></div><div>Europe Region
 </div><div></div><div>IST00002J</div></div><div><div> 
</div></div></div><div>Senior Structural Site Inspector
Istanbul, T&uuml;rkiye 
Shape a future with purpose at Arup in Istanbul.
Arup's purpose, shared values and collaborative approach has set us apart for 80 years, guiding how we shape a better world. We guide, plan and design the future of the built environment.
We are a global consultancy with extensive technical and advisory expertise. Our project delivery and site supervision team in Istanbul works across a growing portfolio of complex building, infrastructure, and critical facility projects, providing independent engineering oversight and consultancy services on behalf of clients at the construction stage, where quality, compliance, and technical rigour matter most. 
The Opportunity
As a Senior Structural Site Inspector, you will provide independent site supervision and engineering consultancy on behalf of clients across our growing project portfolio in Istanbul ensuring that construction works are executed in strict accordance with design documentation, technical specifications, contractual requirements, quality standards, and project schedules. 
As a Senior Structural Site Inspector at Arup, you will:<ul><li>
Lead site supervision and quality control, monitoring construction activities to ensure compliance with project specifications, IFC drawings, applicable codes, and contractual requirements; identifying and proactively resolving technical non-conformities, quality defects, and construction risks throughout the project lifecycle.</li><li>
Inspect structural works in the field, carrying out hands-on inspection and quality control of reinforced concrete and structural steel construction, assessing workmanship, materials, and methodology against approved documentation, and issuing site observations, NCRs, and technical instructions as required.</li><li>
Lead technical review of construction documentation, reviewing shop drawings, material submittals, method statements, and technical specifications; producing clear, timely progress reports and technical recommendations for the client team and project stakeholders.</li><li>
Act as the client's representative on site, facilitating effective communication between contractors, designers, and the client organisation; resolving interface issues, responding to technical queries, and ensuring all parties are aligned on project requirements and expectations.</li><li>
Support project governance and commercial oversight, assessing contractors' progress, payment applications, variation orders, claims, and technical compliance throughout project execution, providing the client with clear, evidence-based technical input to support informed project decisions.</li></ul> 
Does this role inspire you?
We are looking for someone who brings a combination of the following. If you don't meet every single point but believe you'd thrive in this role, we'd still love to hear from you.<ul><li>
Site supervision experience: Minimum 8 years of experience in construction supervision or engineering consultancy on major construction projects, with a demonstrable track record of delivering independent oversight in a client-representative capacity.</li><li>
Academic background: Degree in Civil Engineering or equivalent professional engineering qualification and experience; this role requires a strong grounding in structural and civil engineering principles applied in a construction and site supervision context.</li><li>
Structural construction expertise: Demonstrated experience in reinforced concrete and structural steel construction, including field inspection, quality control, defect identification, and technical assessment of site works against approved design documentation.</li><li>
Technical documentation proficiency: Proven ability to review and interpret technical specifications, contracts, IFC drawings, shop drawings, method statements, and construction documentation; experienced in issuing technical instructions, site observations, and NCRs.</li><li>
Sector experience: Experience on large-scale building, industrial, data centre, airport, or critical infrastructure projects in a supervision or consultancy capacity; familiarity with complex, fast-moving construction environments and multiple concurrent stakeholders.</li><li>
Commercial and contractual capability: Proven capability in assessing contractors' progress, payment applications, variation orders, claims, and technical compliance throughout project execution; able to provide clear, well-evidenced input to client decision-making on contractual matters.</li></ul> 
Why Arup?
At Arup, we believe in rewarding our members for their contributions to our shared success. As a trust-owned company, we have the freedom to pursue meaningful work that aligns with our purpose and values. We also offer a unique profit share program, allowing our members to share in the results of our collective efforts. 
Benefits that work for you:<ul><li>
Professional Growth &amp; Development: Benefit from continuous learning opportunities, training programs, and mentorship to enhance your skills and advance your career at Arup.</li><li>
Global Opportunities: Collaborate with colleagues worldwide and explore potential short-term or long-term assignments at other Arup offices and project locations.</li><li>
Financial Well-being &amp; Ownership: Receive a competitive salary and benefits package and share in Arup's success through our global profit-sharing programme.</li><li>
Flexible working: Working from home up to 3 days a week and up to 20 days a year from another country.</li></ul> 
At Arup, you belong to an extraordinary collective where individuality is encouraged. Our strength comes from how we respect, share, and connect our diverse experiences, perspectives, and ideas. You'll have the opportunity to do socially useful work that has meaning &ndash; to Arup, to your career, and to the clients and communities we serve.
We are proud to be an equal opportunity employer and are committed to building a workplace that reflects the rich diversity of the world around us. We actively promote a culture of inclusion where everyone feels welcome, respected, and valued.
We welcome applications from talented individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, disability, ethnicity, religion, sexual orientation, or any other protected characteristic. We are committed to making our recruitment process and workplaces accessible. If you need any assistance or adjustments, please visit our Candidate Support page for contact information and assistance. We're happy to help. 
Do you want to join us in shaping a better world? 
Apply &ndash; Click &lsquo;&rsquo;</div></div>

Senior Structural Site Inspector

<div></div><div><div><div><div><div><div>Electrical Engineering
 </div></div></div><div></div><div>Europe Region
 </div><div></div><div>IST00002D</div></div><div><div> 
</div></div></div><div>Senior Electrical Design Engineer &mdash; Data Centres
Istanbul, T&uuml;rkiye 
Shape a future with purpose at Arup in Istanbul.
Arup's purpose, shared values and collaborative approach has set us apart for 80 years, guiding how we shape a better world. We guide, plan and design the future of the built environment.
We are a global consultancy with extensive technical and advisory expertise. Our data centre team combines deep technical specialism with Arup's global reach delivering mission-critical infrastructure that powers the digital world, responsibly and resiliently. 
The Opportunity
Data centres are among the most technically demanding and rapidly evolving building types in the world. We are looking for a Senior Electrical Design Engineer to join our Istanbul office and work on-site, embedded within the team of a major data centre client, one of the most strategically significant relationships in Arup's rapidly growing global data centre practice. In this role, you will play a central role in designing and delivering the electrical infrastructure for state-of-the-art data centres across T&uuml;rkiye and internationally. This is not a conventional office-based position: you will be Arup's technical representative on the ground, working directly alongside the client's team and bringing Arup's engineering expertise into the heart of their delivery process. 
As a Senior Electrical Design Engineer - DC at Arup, you will:<ul><li>
Lead electrical design for mission-critical data centre projects, undertaking electrical design elements across all project stages, from concept through to construction support, for medium- to large-scale data centre commissions in T&uuml;rkiye and internationally.</li><li>
Manage design deliverables, overseeing the production of drawings, coordinating electrical reports and specifications, and reviewing outputs prior to submission to ensure accuracy and quality.</li><li>
Collaborate across disciplines, working closely with general contractors, architects, mechanical engineers, and project management teams to ensure technical coherence and seamless project delivery.</li><li>
Supervise and develop others, coordinating the work of engineers within your team, supporting junior members in their technical growth, and fostering a collaborative, high-performing design environment.</li><li>
Engage clients with confidence, attending project meetings, building strong client relationships, and delivering tailored solutions that respond to each client's operational and business needs.</li></ul> 
Does this role inspire you?
We value candidates who bring a combination of the following. If you don't meet every single point but believe you'd thrive in this role, we'd still love to hear from you.<ul><li>
Academic background: Degree in Electrical Engineering or equivalent professional qualification and experience.</li><li>
Professional experience: Minimum 10 years in electrical engineering, with extensive experience in data centre design and a proven track record on medium- to large-scale projects.</li><li>
Data centre expertise: Demonstrated ability to design and deliver electrical engineering solutions for mission-critical facilities, with a strong understanding of data centre design principles and the ability to balance competing engineering priorities across complex projects.</li><li>
Leadership and delivery: Proven experience leading multidisciplinary project teams; able to manage competing priorities and consistently deliver to quality and programme expectations.</li><li>
Client and stakeholder skills: Proven ability to develop and sustain successful client relationships, communicating design solutions clearly and confidently to technical and non-technical audiences.</li><li>
Communication: Strong professional proficiency in English (written and spoken).</li></ul> 
Why Arup? 
At Arup, we believe in rewarding our members for their contributions to our shared success. As a trust-owned company, we have the freedom to pursue meaningful work that aligns with our purpose and values. We also offer a unique profit share program, allowing our members to share in the results of our collective efforts. 
Benefits that work for you:<ul><li> 
Professional Growth &amp; Development: Benefit from continuous learning opportunities, training programs, and mentorship to enhance your skills and advance your career at Arup.</li><li>
Global Opportunities: Collaborate with colleagues worldwide and explore potential short-term or long-term assignments at other Arup offices and project locations.</li><li>
Financial Well-being &amp; Ownership: Receive a competitive salary and benefits package and share in Arup's success through our global profit-sharing programme.</li><li>
Flexible working: Working from home up to 3 days a week and up to 20 days a year from another country.</li></ul> 
At Arup, you belong to an extraordinary collective where individuality is encouraged. Our strength comes from how we respect, share, and connect our diverse experiences, perspectives, and ideas. You'll have the opportunity to do socially useful work that has meaning &ndash; to Arup, to your career, and to the clients and communities we serve. 
We are proud to be an equal opportunity employer and are committed to building a workplace that reflects the rich diversity of the world around us. We actively promote a culture of inclusion where everyone feels welcome, respected, and valued. 
We welcome applications from talented individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, disability, ethnicity, religion, sexual orientation, or any other protected characteristic. We are committed to making our recruitment process and workplaces accessible. If you need any assistance or adjustments, please visit our Candidate Support page for contact information and assistance. We're happy to help. 
Do you want to join us in shaping a better world? 
Apply &ndash; Click &lsquo;&rsquo;
#LI-NY1</div></div>

Senior Electrical Design Engineer Data Center

CHEP

<div>CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world&rsquo;s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
 
 
What does that mean for you? You&rsquo;ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You&rsquo;ll help change how goods get to market and contribute to global sustainability. You&rsquo;ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .
<h1 class="jobSectionHeader">Job Description
</h1>Key Responsibilities May Include:
<ul><li>Analyze customer data to monitor key metrics such as asset usage, stock levels, and transaction discrepancies, delivering actionable insights that optimize operations and enhance client relationships.
</li><li>Work closely with customers and Account Managers to resolve audit discrepancies, improve asset management practices, and address any transactional challenges.
</li><li>Coordinate administrative functions, including contract management, billing accuracy, and audit resolution, ensuring seamless account operations.
</li><li>Foster strong client relationships by providing timely support and tailored solutions that drive operational efficiency and improve supply chain management.
</li><li>Prepare and analyze KPI reports, offering insights on performance against targets and identifying areas for improvement to support customer growth.
</li><li>Collaborate with cross-functional teams (e.g., Finance, Logistics, IT) to streamline data flows and improve processes that enhance customer satisfaction and service delivery.
</li><li>Effectively prioritize and manage multiple tasks to ensure all customer needs are addressed, balancing day-to-day account management with time-sensitive demands.
</li><li>Contribute to process improvement initiatives, supporting the development of tools and systems that drive operational efficiency and enhance the overall customer experience.
</li></ul><h1 class="jobSectionHeader">Account Coordinator
</h1>6-month maternity cover based in Istanbul
&ldquo;Because great customer partnerships start with strong support.&rdquo;
<h2 class="jobSectionHeader">Purpose of the Role
</h2><ul><li>The main responsibility of the role is to support execution of a local Commercial team to expand CHEP&rsquo;s market penetration in line with the commercial policy.
</li><li>Responsible for managing and supporting CRM team and CHEP&rsquo;s portfolio of mid-tier customers across all relevant sectors.
</li></ul>Key Accountabilities
<ul><li>Support for the Sales and Account Executive team
</li><li>Prepare presentations, offers, reports and contract drafts for the Sales Field team
</li><li>Coordinate new business opportunities &ndash; Contact prospects from the office via e-mail or phone. Populate the sales pipeline via the calls program. Talk with potential customers to clarify equipment needs. Evaluate the size, value and timing of the opportunity.
</li><li>Prepare client contracts
</li><li>Manage Credit Check and new account creation process management
</li><li>Collaboration and handover to customer service team
</li><li>Manage Client Database, set up of client accounts
</li><li>Regular reporting of the field activity for management
</li><li>Ensure the use of Salesforce in an adequate way
</li><li>Supports field team in the reception &amp; treatment of customer data
</li><li>Supports and manages the field workflow to the appropriated area, via Salesforce &amp; SAP
</li><li>improving the sales effectiveness of the field teams by analyzing the field activity and creating reports out of the mass information
</li><li>Customer Visits with Account Executive and support in Audit process
</li></ul>Ensure the Field sales team is fully equipped with sales materials like brochures, presentations, promotional items.
<ul><li>Build and maintain strong relationships with stakeholders at all levels within customer organizations.
</li><li>Collaborate with local business teams where required to ensure seamless communication.
</li></ul>Qualifications
<ul><li>Recent University Graduate ( bachelor&rsquo;s degree in business, Economics, Engineering, or a related field) or minimum 3rd year completed University.
</li><li>Min. 0-1 years office experience in administrative role
</li><li>Proactive and good team player for support
</li><li>Open to build new relationship and feedback
</li><li>Proven track record in commercial negotiation, customer communications, and project management
</li></ul>Experience
<ul><li>Eager to work and learn with these sectors
</li><li>Who wants to promote yourself Sales and Account customer management
</li></ul>Skills and Knowledge
<ul><li>Strong networking, relationship building, and interpersonal skills with the ability to engage stakeholders at multiple levels.
</li><li>Proficiency in MS Office applications.
</li><li>Strong analytical skills, attention to detail, and ability to interpret business data.
</li><li>Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
</li><li>Creative problem-solving capabilities with a proactive approach to customer needs.
</li><li>Knowledge of supply chain and logistics processes (CHEP experience advantageous).
</li><li>Willingness and ability to travel.
</li><li>Personal Competencies: analytical, good attention to detail, organization skills, good listener, relationship builder, team player, excellent written and verbal communication skills
</li><li>Experienced in the application of MS Office, Excel, PowerPoint etc.
</li></ul>&ldquo;From coordination to customer connection &mdash; you help keep our commercial team moving.&rdquo;
#LI-RM1
<h1 class="jobSectionHeader">Remote Type
</h1>Hybrid Remote
<h1 class="jobSectionHeader">Skills to succeed in the role
</h1>Account Management, Adaptability, Commercial Sustainability, Customer Experience (CX), Customer Partnerships, Data Analytics, Data Integrity, Data Storytelling, Digital Customer Solutions (Dcs), Empathy, Experimenting, Our Business, Problem Resolution, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Understand Customers, Value Propositions
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.</div>

Account Coordinator ( 6 month Maternity cover)

ZEISS Group

<div>Field Service Specialist
Istanbul / Ankara, T&uuml;rkiye
Permanent
ZEISS is technology and innovation. Founded in Germany in 1846, we&rsquo;re an internationally leading technology enterprise operating in the optics and optoelectronics industries generating more than 10.8 billion Euros in revenue with around 46,000 employees across 50 countries around the globe.
As a company wholly owned by a foundation, ZEISS is rooted in and committed to responsibility in all its activities. Therefore, 15% of revenue is currently invested in science and R&amp;D. As the pioneer of scientific optics, we continue to challenge the limits of human imagination. With our passion for excellence we create value for our customers and inspire the world to see in new ways.
ZEISS T&uuml;rkiye is currently seeking, highly motivated Field Service Specialist to represent ZEISS Research and Microscopic Solutions (RMS) team in İstanbul and Ankara.
ZEISS RMS provides advanced microscopy solutions for life sciences, materials research, semiconductor, and academic institutions. With a comprehensive portfolio including light, confocal, electron, and X-ray microscopy systems, ZEISS RMS empowers scientific discovery and drives innovation across research and industry worldwide.
Your Role
 
The role of a Field Service Specialist will involve:
<ul><li>Perform equipment installation, preventive maintenance, upgrades, calibration, performance verification, acceptance testing, and troubleshooting activities at customer sites.
</li><li>Carry out installation, maintenance, upgrades, and troubleshooting activities for SEM, FE-SEM, FIB-SEM, and similar electron microscopy systems.
</li><li>Analyze customer needs and technical issues promptly and accurately and provide effective solutions.
</li><li>Serve as the primary technical expert in fault diagnosis and troubleshooting processes.
</li><li>Conduct systematic root cause analyses and develop sustainable, long-term solutions rather than temporary fixes.
</li><li>Visit customer sites to investigate and resolve technical issues on-site.
</li><li>Accurately communicate customer requirements to Sales, Application, Product Support, and Global Technical Support teams, ensuring effective coordination among all stakeholders.
</li><li>Provide remote and on-site support for service requests and equipment malfunctions.
</li><li>Manage technical escalation processes with Global Technical Support, Product Management, Application, and Engineering teams when required.
</li><li>Handle customer complaints through technical root cause analysis, clear communication, and a permanent solution-oriented approach.
</li><li>Provide technical guidance to users on equipment operation, routine checks, maintenance awareness, and best operational practices.
</li><li>Identify spare parts requirements, contribute to service planning, and ensure preventive maintenance activities are carried out in accordance with manufacturer standards.
</li><li>Prepare service reports accurately and on time in line with company standards.
</li><li>Record all technical activities accurately and completely in service reporting systems, CRM platforms, and ticketing tools.
</li><li>Communicate effectively with Sales, Management, Customer Support Center, Application Teams, Global Technical Teams, and customers.
</li><li>Build long-term customer relationships to maximize customer satisfaction and equipment performance.
</li>Comply with occupational health and safety regulations, including high-voltage systems, vacuum technology, radiation/X-ray safety requirements, and laboratory working standards. 
<li>
 
</li></ul>Your Experience
 
As a Field Service Specialist you will have:
<ul><li>Bachelor&rsquo;s degree in Electrical &amp; Electronics Engineering, Electronics Engineering, Mechatronics Engineering, Physics, Physics Engineering, or a related technical field.
</li><li>1&ndash;3 years of experience in a similar role within an international company. Experience in scientific instruments, electron microscopy, analytical instruments, medical devices, or other high-technology equipment is preferred.
</li><li>Knowledge of or experience with electron microscopy, vacuum technology, high-voltage electronics, precision mechanics, or scientific instruments is preferred.
</li><li>Strong troubleshooting capabilities, root cause analysis mindset, and systematic problem-solving approach.
</li><li>Ability to read and interpret electrical/electronic schematics, technical drawings, service documentation, and maintenance instructions.
</li><li>Ability to analyze mechanical, electronic, computer-related, and software-related issues collectively.
</li><li>Proficiency in using measurement instruments, service equipment, and technical testing tools.
</li><li>Ability to manage challenging customer situations and ensure customer satisfaction.
</li><li>Ability to explain technical concepts clearly to customers and provide basic user training when required.
</li><li>No restrictions on frequent travel.
</li><li>Experience using remote support tools, service reporting systems, CRM platforms, and ticketing applications.
</li><li>Good command of written and spoken English, with the ability to communicate effectively with global technical teams.
</li><li>For male candidates, completion of military service or no military obligation.
</li>Valid driver&rsquo;s license and active driving experience. 
<li>
 
</li></ul>Experience with CRM or sales tracking systems is an advantage. Apply now to take the next step in joining ZEISS, where you can push technological boundaries, shape markets and contribute to the advancement of society.
_______________________________________________________________________________
Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, ideology, disability, age or sexual orientation and identity.
Problem Solving, Customer-focused Mindset, Microsoft Office applications.
Your ZEISS Recruiting Team:
Asli Yilmaz</div>

Field Service Specialist

CMA CGM

ID: 587564
 
Location: 
Istanbul, TR
 
#job-location.job-location-inline { display: inline; }
 Customer Excellence Analyst
 
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
 
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
 Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
 
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
 
Role & Responsibilities: 
Drive a customer-centric culture across the organization and act as the focal point for Customer Experience (CX) initiatives and projects.
 Map, analyze, and continuously improve customer journeys across key touchpoints.
 Collect, analyze, and interpret customer feedback to identify trends, pain points, and improvement opportunities.
 Develop and implement action plans to enhance customer satisfaction and service excellence.
 Collaborate with Customer Service, Service Delivery, Commercial, Operations, Digital, and IT teams to address root causes and improve customer experience.
 Monitor and improve customer experience metrics including NPS, CSAT (TPS & Pulse), response time, and ticket resolution performance.
 Support the implementation and optimization of customer communication channels to enhance accessibility and engagement.
 Contribute to digital transformation and process improvement initiatives aimed at improving customer experience.
 Monitor customer service quality standards and recommend improvement actions to increase efficiency and customer satisfaction.
 Prepare regular reports, dashboards, and presentations to communicate customer insights and business recommendations.
 Promote best practices and continuous improvement methodologies throughout the organization.
 
Skills & Requirements: 
Bachelor's degree in Business Administration, Industrial Engineering, Logistics, Supply Chain, Economics, or a related field.
 Minimum 2 years of experience in Shipping, Logistics, Customer Service, Customer Experience, Business Process Improvement, or a related function.
 Experience in Process Improvement, Transformation, Digitalization, or Project Management initiatives.
 Strong analytical skills with the ability to transform data into actionable insights and recommendations.
 Knowledge of CRM platforms; Salesforce experience is preferred.
 Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
 Experience with reporting and data visualization tools such as Power BI is an advantage.
 Knowledge of Lean, Six Sigma, or Continuous Improvement methodologies is a plus.
 Strong stakeholder management, communication, presentation, and influencing skills.
 Ability to work cross-functionally and manage multiple priorities in a fast-paced environment.
 Customer-oriented mindset with a strong focus on problem solving and continuous improvement.
 Fluent in English, both written and spoken.
 
What we offer: 
Working in an agile, flexible, digital, and social culture
 Flexible working hours
 Working 40 hours a week
 Hybrid working
 Birthday day off
 Fruit Day: every Wednesday
 Happy hours
 Yearly bonus
 Transportation
 Life insurance
 Meal Allowance (Cash/monthly)
 Employee Assistance Program
 Multisport Membership
 
During the recruitment process, the personal data you provide in your CV is processed for purposes including contacting you, implementing human resources policies and procedures, managing candidate selection and placement processes, conducting reference checks, and ensuring security. For more detailed information about how your data is processed, please refer to our Employee Candidate Privacy Notice.
 
We have zero tolerance for inequality and are deeply committed to fostering Diversity, Equity, and Inclusion (DE&I) at every level of our organization. As HR and business partners, we actively drive and support initiatives that build a more inclusive and equitable workplace for all.
 
Come along on CMA CGM’s adventure !

Customer Excellence Analyst

Muller's Solutions

<div>Muller's Solutions is looking for a motivated Presales Consultant to support our sales team by engaging with clients, understanding business requirements, and positioning the right technology solutions.
Job Summary
The Presales Consultant will work closely with the sales and delivery teams to understand customer needs, prepare technical and commercial proposals, conduct solution demonstrations, and support the sales cycle from qualification through proposal submission.
Key Responsibilities<ul><li>
Engage with customers to understand business and technical requirements.
</li><li>Conduct discovery sessions and gather customer needs.
</li><li>Design and present solution proposals aligned with customer requirements.
</li><li>Prepare presentations, RFP/RFI/RFQ responses, and technical documentation.
</li><li>Deliver product demonstrations and solution walkthroughs.
</li><li>Collaborate with delivery and technical teams to develop solution architectures.
</li><li>Support the sales team throughout the sales cycle.
</li><li>Stay updated on market trends and enterprise technology solutions.
</li>Build strong relationships with customers and technology partners. 
<li>
</li></ul> 
 
Requirements 
<ul><li>
3+ years of experience in a Presales, Solution Consulting, or Solution Architect role.
</li><li>Experience with at least one enterprise platform such as:
</li><li><ul><li>SAP
</li><li>ServiceNow
</li><li>OpenText
</li><li>Boomi
</li><li>Microsoft Dynamics 365
</li><li>Oracle ERP
</li><li>Salesforce
</li></ul></li><li>Previous experience working with ERP or Enterprise Software solutions is highly preferred.
</li><li>Strong understanding of business processes and digital transformation.
</li><li>Experience preparing technical proposals and responding to RFPs.
</li><li>Excellent presentation and communication skills.
</li><li>Ability to explain technical concepts to both technical and non-technical stakeholders.
</li><li>Strong English communication skills.
</li></ul>Preferred Qualifications<ul><li>
Experience in enterprise integrations, cloud solutions, or workflow automation.
</li><li>Experience working with enterprise customers in the Middle East is a plus.
</li><li>Relevant vendor certifications (SAP, ServiceNow, Boomi, OpenText, etc.) are advantageous.</li></ul></div>

Presales Consultant (Remote)

Virtuozzo

<div>Senior Product Manager &mdash; Virtualization &amp; Cloud Infrastructure 
Location: Remote in Europe / EMEA 
Department: Product Management 
Employment type: Contractor or full-time, depending on your location and preferences 
Virtuozzo is a leader in infrastructure system software for AI. We offer an optimized operating system, orchestration, and management to service providers, SaaS companies, and the enterprise. Virtuozzo provides mainframe-like performance, reliability, and security while dramatically lowering overall cost and complexity. 
Our technology helps customers build, monetize, and operate cloud services on their own infrastructure, under their own brand, and on their own terms. Across virtualization, cloud management, storage, Kubernetes, automation, and infrastructure services, Virtuozzo enables cloud providers and businesses to launch modern IaaS, PaaS, XaaS, and multi-cloud services with greater control, efficiency, and commercial flexibility. 
The Role:

We are looking for a Senior Product Manager to help shape the future of the Virtuozzo product suite, including virtualization, cloud management platforms, and infrastructure solutions for CSP, MSP, and SME markets. This is a high-impact role for someone who combines strong product judgment, technical depth, market awareness, and customer empathy. You will work closely with engineering, sales, marketing, support, and customer-facing teams to define what we build, why we build it, how we position it, and how it creates measurable value for customers.

This is not a pure backlog-management role. We are looking for someone who can think strategically, engage deeply with technical customers, understand infrastructure markets, make clear prioritization decisions, and turn product direction into execution. 
What You&rsquo;ll Be Doing 
<ul>
<li>
Drive product strategy for the Virtuozzo product suite, including virtualization, cloud management platforms, and infrastructure solutions for CSP, MSP, and SME markets.</li>
<li>Develop a comprehensive product roadmap that aligns with company business objectives, customer needs, market opportunities, and Virtuozzo&rsquo;s broader platform direction.</li>
<li>Engage with key customers and stakeholders to gather insights, validate product hypotheses, and refine strategies to address market demands.</li>
<li>Collaborate closely with engineering, marketing, sales, and support teams to ensure successful execution of product launches, feature iterations, and market positioning.</li>
<li>Lead market analysis to identify trends, opportunities, and competitive threats, ensuring Virtuozzo is positioned to capitalize on new technologies and shifts in the market.</li>
<li>Define and implement pricing models and value propositions that drive customer adoption and revenue growth while maintaining a competitive edge in the market.</li>
<li>Work on cross-product initiatives to create a seamless experience across the Virtuozzo ecosystem, including integrations with third-party tools and emerging technologies.</li>
<li>You will also help connect product strategy to real customer outcomes: faster cloud service launches, lower infrastructure cost, better operational efficiency, improved monetization for service providers, and a simpler experience across the Virtuozzo platform.</li></ul> 
 
What You Bring 
<ul>
<li>
5+ years of product management experience in cloud infrastructure, virtualization, cloud management platforms, infrastructure software, hosting, telco cloud, MSP/CSP platforms, or adjacent technical domains.</li>
<li>Strong understanding of cloud infrastructure technologies such as virtualization, KVM, OpenStack, Kubernetes, software-defined storage, networking, orchestration, automation, or cloud management platforms.</li>
<li>Experience building product strategy and roadmaps for technical B2B products used by infrastructure teams, service providers, managed service providers, enterprises, or SaaS companies.</li>
<li>Ability to work closely with engineering teams and engage in technical discussions with architects, developers, solution architects, support engineers, and customer operations teams.</li>
<li>Strong customer-discovery skills, with the ability to translate technical and commercial pain points into clear product priorities.</li>
<li>Experience with market analysis, competitor research, pricing, packaging, value propositions, and product positioning.</li>
<li>Strong written and verbal communication skills, including the ability to create clear product narratives, roadmap updates, business cases, and launch materials.</li>
<li>A structured, analytical approach to prioritization, with comfort using customer input, market data, usage data, commercial impact, and technical feasibility to make product decisions.</li>
<li>Confidence working across distributed, international teams.</li></ul> 
Nice to Have
<ul>
<li>CSP, MSP, hosting, telco, or cloud service provider environments. VMware alternatives, OpenStack-based platforms, KVM-based virtualization, Kubernetes orchestration, or infrastructure automation.</li>
<li>Product ownership for cloud control panels, cloud management platforms, portals, billing integrations, self-service platforms, or infrastructure operations tooling.</li>
<li>Pricing and packaging for infrastructure software, subscription models, usage-based models, or service-provider commercial models.</li>
<li>Familiarity with AI infrastructure, GPU infrastructure, edge infrastructure, hybrid cloud, or multi-cloud management.</li></ul> 
 
What We Offer
<ul>
<li>Remote work from Europe / EMEA.</li>
<li>Flexible working hours and a distributed international team.</li>
<li>High ownership and visibility within the Product organization.</li>
<li>The opportunity to influence product and R&amp;D direction from day one.</li>
<li>A technical, engineering-driven culture with practical decision-making and minimal bureaucracy.</li>
<li>Work on meaningful infrastructure products used by cloud providers, MSPs, SaaS companies, and enterprises.</li>
<li>Private medical insurance support, depending on location and employment setup.</li>
<li>Additional benefits depending on country, location, and preferred employment method.</li></ul></div>

Senior Product Manager — Virtualization & Cloud Infrastructure

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