customer service specialist

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1st level service desk agent Jobs in Istanbul

1st level service desk agent

customer operations executive Jobs in Istanbul

customer operations executive

customer service specialist – turkey Jobs in Istanbul

customer service specialist – turkey

customer support representative

Seco Tools

<div><p>Seco Tools T&uuml;rkiye is looking for a <b>Customer Support Specialist</b> to join our Turkiye organization to handle escalation of unresolved customers enquiry with regards to order, work closely with the sales team and support them to achieve sales objectives and improve the sales efficiency and customer satisfaction, collect and communicate relevant business and market intelligence to product and sales management by using the applicable systems, maintain and develop robust and effective customer relationships in order to achieve relevant sales and marketing plan.</p><p></p><p><b>
PRIMARY AREAS OF RESPONSIBILITY</b></p><p><b>
Interfacing with Frontline Sales / First-line Support / Sales Process</b></p><ul><li><p>
Point of contact for global order escalations, Claim returns, and Sales returns.</p></li><li><p>
Work with Seco processes with ERP M3 system and all integrated systems and applications.</p></li><li><p>
In case of case escalation from first-line support, connect to customers according to SLA to communicate findings and solutions.</p></li><li><p>
Document the deviation in the processes followed in GIST and communicate those to the Quality analyst / GIST expert / Sales Process team.</p></li></ul><p></p><p><b>
Order processing, maintenance, and order delivery</b></p><ul><li><p>
Handle order inquiries like amending or fixing errors, canceling orders, and M3 error handling.</p></li></ul><ul><li><p>
Provide prompt response for inquiries or requests within the scope of content available in ERP M3 system / CRM / other available databases.</p></li><li><p>
Processing the claim return and sales return in ERP M3 and arranging handover to the logistics partner for sending over to DC after the approvals as per the authority matrix of the country.</p></li></ul><ul><li><p>
Secure data quality within the systems and adhere to internal control and compliance.</p></li><li><p>
Acting as backup in case of short staffing of first-line support</p></li><li><p>
Deliver on KPIs &amp; targets set to support the strategic direction.</p></li><li><p>
Secure delivery and related administration, managing expedites and handling delivery through shipping providers.</p></li></ul><p></p><p><b>
Case Management</b></p><ul><li><p>
Provide 2&deg;line customer support via our case management solutions and internal Knowledge Base</p></li><li><p>
Route higher level or outside of scope and/or knowledge to global network points of contact using the Case Management process.</p></li><li><p>
Actively use the CRM solution to work within the defined processes, manage customer relations capture leads, and turn them into opportunities when possible.</p></li><li><p>
Troubleshoots, routes, and resolves customer complaints.</p></li><li><p>
Create cases within the case management system to keep records as tickets to customer queries, incidents, and requests and communicate them according to the processes within the company.</p></li><li><p>
Handling escalation of unresolved customer inquiries</p></li><li><p>
Follow up with customers on open cases according to SLA.</p></li><li><p>
In addition, the employee may be assigned other duties within the area of their competence.</p></li></ul><p></p><p><b>
REQUIRED COMPETENCIES</b></p><ul><li><p>
Have minimum 3- 5 years Customer support experience at multinational environment</p></li><li><p>
Having a bachelor&rsquo;s degree in related areas</p></li><li><p>
A confident communicator with strong relationship-building and influencing skills</p></li><li><p>
Proactive, structured, and analytical, with a solution-oriented mindset</p></li><li><p>
Comfortable working independently while collaborating effectively in cross-functional and cross-border teams</p></li><li><p>
Proficient in CRM systems preferably M3, SAP or similar systems</p></li><li><p>
Fluent in <b>Turkish and English</b> (written and spoken)</p></li><li><p>
Residence in Asian side of Istanbul</p></li></ul><p></p><p><b>
What we offer</b></p><p>
At Sandvik, you will join a truly international environment where innovation, collaboration and continuous improvement are part of everyday life. We offer:</p><p>
Opportunities for professional and personal development</p><p>
A culture rooted in our values: <b>Winning Together, Curiosity, Responsibility and Customer Focus</b></p><p>
Supportive colleagues and a workplace that values diversity, inclusion and different perspectives</p><p><br>
Visit our Stories Hub, LinkedIn or Facebook to get to know us better.</p><p><b><br>
Application</b></p><p>
Our recruitment process is open, transparent and fair. All applicants are evaluated against the same criteria to ensure we select the best match for this role.</p><p>
Apply via <b>home.sandvik/career</b>, reference</p><p><b><br>
Contact information</b></p><p>
For questions about the recruitment process, please contact <b>Krystian.stryjewski@secotools.com</b><b>.</b></p><p>
Prior to this recruitment, we have already decided which advertising channels and marketing campaigns we wish to utilize, and we respectfully decline any contact from marketing or recruitment agencies regarding additional channels or campaigns.</p></div>

Customer Service Specialist

<div>
 <strong>
  Bir i&scedil;e ba&scedil;vurmadan &ouml;nce, bu sayfan&inodot;n sa&gbreve; &uuml;st k&ouml;&scedil;esinde bulunan se&ccedil;eneklerden dil tercihinizi se&ccedil;in.
  <br/>
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 Bir Fortune Global 500 &scedil;irketinde bir sonraki f&inodot;rsat&inodot;n&inodot;z&inodot; ke&scedil;fedin. Yenilik&ccedil;i olanaklar hayal edin, tatmin edici i&scedil; k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml; deneyimleyin ve her ge&ccedil;en g&uuml;n daha iyi olman&inodot;za yard&inodot;mc&inodot; olacak yetenekli ekiplerimizle &ccedil;al&inodot;&scedil;&inodot;n. UPS'i yar&inodot;nlara ta&scedil;&inodot;mak i&ccedil;in ne gerekti&gbreve;ini biliyoruz - benzersiz bir beceri + h&inodot;rs kombinasyonuna sahip insanlar. Kendinizi veya ekiplerimizi y&ouml;netmek i&ccedil;in gerekli niteliklere ve motivasyona sahipseniz, becerilerinizi kullanmaya ve sizi bir sonraki seviyeye ta&scedil;&inodot;maya haz&inodot;r rollerimiz var.
 <br/>
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  &Idot;&scedil; A&ccedil;&inodot;klamas&inodot;
  <br/>
  <br/>
 </strong>
 This position performs general office duties respective to the supported group, such as data manipulation, planning, package handling, shipping, auditing, inventory, customer support, operations support, etc. He/She performs other tasks as requested.
 <br/>
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 <strong>
  &Ccedil;al&inodot;&scedil;an T&uuml;r&uuml;
  <br/>
  <br/>
 </strong>
 Kal&inodot;c&inodot;
 <br/>
 <br/>
 UPS; ayr&inodot;mc&inodot;l&inodot;&gbreve;&inodot;n, tacizin ve misillemenin olmad&inodot;&gbreve;&inodot; bir i&scedil; yeri sa&gbreve;lamay&inodot; taahh&uuml;t eder.
</div>


Freight Clerk

Eaton

<div><div><div><div><h2 class="jobSectionHeader"><b>What you&rsquo;ll do:
</b></h2></div><div><p>Do you want to work for a global company where promoting gender equality is central to our vision of creating a truly diverse and inclusive business? Where everyone matters, and everyone belongs. More from us : https://www.youtube.com/watch?v=JzZfovyFZcY
</p><p>Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide.
<br>
The Sales Support Representative (German speaker) is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes.
</p><p>Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals.<br>
<br>
</p><p>Main Responsibilities:
</p><ul><li>Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers
</li><li>Responsible for generating and following up service quotations sent to our customers
</li><li>Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries
</li><li>Provide good follow up on ongoing quotes until receiving Purchase Order from customer
</li><li>Proactively contacting customers based on generated Leads to increase service revenue of Eaton
</li><li>Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials
</li><li>Establish professional and best practice contacts with the customers
</li><li>Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing
</li><li>Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress
</li><li>They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)
</li><li>Able to detect and escalate problem or error with data that he/she is responsible for
</li><li>Service maintenance contract management and upsell focus to capture new business opportunities
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Qualifications:
</b></h2></div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree
</li><li>Minimum 2 years of sales experience preferably on electrical/IT/telecommunications
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>Skills:<br>
</b></h2></div><p></p><div><p>Languages: German (B2&ndash;C1) and English (fluent) required; additional European languages are an advantage
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Strong understanding of software applications and customization capabilities
<br>
Technical sales aptitude and analytical skills
<br>
Market, industry, channel, and competitive knowledge
<br>
Knowledge of export business rules (as required)
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Negotiation and consultative selling skills
<br>
Excellent written and verbal communication and interpersonal skills
<br>
Ability to build and maintain positive customer relationships through active listening and timely issue resolution
<br>
Strong business acumen and ability to navigate corporate and channel structures
<br>
Teamwork, networking, and continuous learning mindset
<br>
Adaptability and ability to drive change and process improvements
<br>
Ability to build and manage a sales funnel using CRM tools with accurate reporting
</p><p>What we offer:
<br>
Competitive compensation and benefits package
<br>
Challenging projects in dynamic collaborative team
<br>
Flexible working solutions (home office.) are implemented across different EMEA locations, check out with the site HR what type of flexible working solution is available for this role.
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We make your aspirations matter &ndash; Eaton encourages internal promotion, whenever possible and we make your growth matter - We invest in our employees for the long term &ndash; not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University
<br>
We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people&rsquo;s lives and the environment through power management technologies.
 </p><p>#LI-SO1</p></div></div></div></div>

Service Sales Representative (German speaker)

Volt Lines

<p><b>Volt Lines </b>olarak, dinamik ve g&uuml;&ccedil;l&uuml; ekibimizin par&ccedil;ası olmak &uuml;zere analitik, &ouml;ğrenmeye a&ccedil;ık ve &ouml;zverili <b>Solution Center Agent (Part-Time)</b> arıyoruz!</p><p><b>M&uuml;şteri Y&ouml;netimi:</b></p><ul><li><b>Yolcu Ekleme &amp; &Ccedil;ıkarma:</b> Sistem &uuml;zerinde m&uuml;şteri taleplerine g&ouml;re yolcu bilgilerini g&uuml;ncellemek</li><li><b>Rota Revizeleri:</b> Servis saatleri ve g&uuml;zergah değişikliklerini organize etmek ve kaydetmek</li><li><b>G&uuml;nl&uuml;k Rota Problemleri:</b> Anlık yolcu veya servis sorunlarına &ccedil;&ouml;z&uuml;m sağlamak</li></ul><p><b>Yolcu Şikayet Y&ouml;netimi:</b></p><ul><li>Şikayetlerin ticket y&ouml;netim sistemine kaydedilmesi ve kategorize edilmesi</li><li>&Ccedil;&ouml;z&uuml;m i&ccedil;in ilgili ekiplerle koordinasyon ve aksiyon planı oluşturulması</li><li>M&uuml;şteriye d&ouml;n&uuml;ş yapılması ve memnuniyetin onaylanması</li><li>Tekrarlayan şikayetlerin analiz edilmesi ve s&uuml;re&ccedil; iyileştirmelerinin &ouml;nerilmesi</li></ul><p><b>S&uuml;r&uuml;c&uuml; Y&ouml;netimi</b></p><ul><li>Yeni başlayan s&uuml;r&uuml;c&uuml;lere oryantasyon eğitimi vermek</li><li>&Ccedil;ağrı merkezine gelen s&uuml;r&uuml;c&uuml;/tedarik&ccedil;i taleplerini ve şikayetlerini ilgili ekiplere iletmek</li><li>Eğitim ihtiyacı olan mevcut s&uuml;r&uuml;c&uuml;lere tazeleme eğitimi vermek</li></ul><p><b>Satış Destek</b></p><ul><li>Potansiyel m&uuml;şteri listelerini arayarak &uuml;r&uuml;n ve hizmet tanıtımı yapmak</li><li>G&ouml;r&uuml;şmeler sırasında m&uuml;şterinin ihtiya&ccedil;larını analiz ederek satış ekiplerine y&ouml;nlendirmek</li></ul><p><b>Aradığımız Aday:</b></p><ul><li>İlgili b&ouml;l&uuml;mlerde 3. veya 4. sınıf lisans &ouml;ğrencisi ya da yeni mezun</li><li>G&uuml;&ccedil;l&uuml; problem &ccedil;&ouml;zme ve karar verme becerileri</li><li>G&uuml;&ccedil;l&uuml; iletişim ve insan ilişkileri becerileri</li><li>Hızlı ve dinamik bir &ccedil;alışma ortamına uyum sağlama yeteneği</li></ul><p>Work Location: Remote</p>

Solution Center Agent (Part-Time)

Sonova

<div></div><div><div><div><p>Who we are</p><p>
At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.</p>
<p>Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,</p>
<p>Here you&rsquo;ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.</p>
</div></div><div><div><div><div>Istanbul, Turkey
</div></div></div></div><div><div><div><div><p>Sales and Customer Service Director
</p></div></div></div></div><div><div><div><div><div>This is a high-impact commercial leadership opportunity in Turkey, with responsibility for leading the sales organization and customer service function to drive business performance, strengthen customer engagement and support the sustainable growth of the local affiliate.</div>
<div>
The Sales &amp; Customer Service Director will play a critical role in defining and executing the commercial agenda, translating the country strategy into clear sales priorities, disciplined execution and measurable business outcomes. The role will focus on strengthening sales force effectiveness, building trusted relationships with key customers and market stakeholders, and ensuring a consistently high-quality customer experience.</div>
<div>
As a member of the local leadership team, this position will contribute to the strategic direction, market development and overall performance of the Turkish affiliate, partnering closely with the Managing Director and cross-functional leaders to drive growth, operational excellence and long-term value creation.</div><br>
<div></div>
<div><b>
In this role, you will lead:</b></div><br>
<div></div>
<div><b>
Sales Strategy &amp; Commercial Planning</b></div>
<ul>
<li>Develop and implement national sales plans aligned with the Turkey affiliate strategy and overall company objectives.</li>
<li>Translate sales targets into clear regional priorities, action plans and KPIs for the sales organization.</li>
<li>Contribute to the annual budget, forecast and business planning processes with robust sales assumptions, market insights and risk/opportunity analysis.</li>
<li>Monitor market trends, customer needs, competitor activity and regional performance to identify growth opportunities.</li></ul><br>
<div></div>
<div><b>
Sales Leadership &amp; Target Delivery</b></div>
<ul>
<li>Lead and manage the sales organization to achieve and exceed sales targets across Turkey.</li>
<li>Drive sales execution through regular performance reviews, regional business follow-up and corrective action plans where required.</li>
<li>Monitor sales performance by region, customer segment, product category and sales representative.</li>
<li>Ensure disciplined execution of commercial priorities, product launches, campaigns, pricing guidance and promotional activities.</li></ul><br>
<div></div>
<div><b>
Regional Sales Management &amp; Sales Force Effectiveness</b></div>
<ul>
<li>Lead, coach and develop the Regional Sales Managers, ensuring strong accountability and consistent execution across regions.</li>
<li>Improve sales force effectiveness through clear routines, visit planning, pipeline management, customer segmentation and opportunity tracking.</li>
<li>Set clear objectives for the sales team and ensure regular follow-up on performance, capabilities and development needs.</li>
<li>Identify capability gaps and work with HR, Marketing and regional teams to strengthen sales competencies and the leadership pipeline.</li></ul><br>
<div></div>
<div><b>
Key Account &amp; Stakeholder Management</b></div>
<ul>
<li>Build and maintain strong relationships with key customers, distributors, retailers, healthcare professionals and relevant market stakeholders.</li>
<li>Support Regional Sales Managers in developing and executing account plans for strategic and high-potential customers.</li>
<li>Identify and pursue new business opportunities, partnerships and customer development initiatives.</li>
<li>Strengthen customer retention, loyalty and share of wallet through disciplined account management and high-quality service.</li></ul><br>
<div></div>
<div><b>
Customer Service Leadership</b></div>
<ul>
<li>Lead and continuously improve the customer service function to ensure efficient, reliable and customer-focused support.</li>
<li>Define, monitor and improve customer service KPIs, including response time, order handling, complaint resolution, service quality and customer satisfaction.</li>
<li>Ensure strong collaboration between Sales, Customer Service, Supply Chain, Finance and Marketing to improve the end-to-end customer experience.</li>
<li>Implement operational improvements, tools and processes that simplify customer interactions and increase responsiveness.</li></ul><br>
<div></div>
<div><b>
Market Insights &amp; Commercial Excellence</b></div>
<ul>
<li>Conduct regular market, customer and competitor analysis to inform sales priorities and business decisions.</li>
<li>Use sales data and performance insights to identify risks, opportunities and improvement actions.</li>
<li>Drive commercial discipline around pricing, discounts, customer prioritization and margin protection, in alignment with Finance and the MD.</li>
<li>Promote fact-based decision-making and continuous improvement across the sales and customer service organization.</li></ul><br>
<div></div>
<div><b>
Cross-Functional Collaboration &amp; Local Leadership</b></div>
<ul>
<li>Act as an active member of the Turkey leadership team, contributing to the overall performance and development of the affiliate.</li>
<li>Work closely with Marketing, Finance, Operations, HR and regional teams to ensure aligned priorities and effective execution.</li>
<li>Support the Managing Director in local business reviews, strategic initiatives and organizational transformation.</li>
<li>Ensure sales and customer service priorities are aligned with broader regional and company objectives.</li></ul><br>
<div></div>
<div><b>
Compliance, Governance &amp; Ethical Standards</b></div>
<ul>
<li>Ensure all sales and customer service activities are conducted in compliance with local laws, company policies and internal compliance standards.</li>
<li>Reinforce ethical business practices in customer interactions, pricing, discounts, commercial agreements and stakeholder engagement.</li>
<li>Ensure accurate and timely reporting of sales activities, forecasts, customer service KPIs and business risks.</li>
<li>Promote a culture of ownership, accountability, customer focus and integrity across the sales and customer service teams.</li></ul><br>
<div></div>
<div><b>
Your background:</b></div>
<ul>
<li>10+ years of sales experience in the Turkish market, with a strong track record of driving business growth, leading change and delivering results in a competitive commercial environment.</li>
<li>Experience managing teams and developing high-performing sales organizations, ideally with exposure to sales force effectiveness, funnel management and structured commercial execution.</li>
<li>Strong stakeholder management skills, with the ability to build trusted relationships with customers, partners, internal teams and senior leaders.</li>
<li>Commercially strong, customer-oriented and entrepreneurial, with solid communication and negotiation skills, strong organizational discipline and a clear results orientation.</li>
<li>Experience working with ERP systems and bring strong product understanding, with the ability to quickly translate market and customer needs into commercial actions.</li>
<li>Demonstrate strong ethical values, integrity and sound business judgment in all customer and stakeholder interactions.</li>
<li>Collaborative and intrinsically motivated leader, diligent, curious, externally focused and future-oriented, with a strong desire to win in the marketplace.</li>
<li>Experience in the medical, pharmaceutical or consumer goods industry would be highly relevant.</li>
<li>Experience working in a global matrix organization.</li>
<li>Fluency in Turkish and English is required.</li>
<li>Experience acting as a change agent and leading teams through transformation would be highly valued.</li>
</ul></div></div></div></div><div><div><p>Sonova is an equal opportunity employer.</p><p>
We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate&rsquo;s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.</p>
</div></div><div><div><div><div>163712</div></div></div></div></div><p></p>

Sales and Customer Service Director

SIEGWERK

<div><div><b>Our Benefits &ndash; What We Offer You?</b></div><ul><li>
Employer-Paid Private Pension Plan (BES) &ndash; Full employer contribution to support your long-term financial well-being.</li><li>
Additional Leave Days &ndash; Including birthday leave, moving day leave, and administrative leave to support work&ndash;life balance.</li><li>
Employee Well Being &amp; Support Programs &ndash; Offering psychological support for employees and their families, along with well‑being seminars to enhance overall mental and emotional health.</li><li>
Global Learning Platform &ndash; Siegwerk Learning Hub &ndash; Unlimited access to more than 20,000 online learning modules worldwide, plus Speexx language training.</li><li>
Social Benefits &ndash; Marriage allowance, child allowance, and an annual Ramadan market gift card.</li><li>
Corporate Benefits Platform &ndash; Exclusive discounts and special offers from partner brands.</li><li>
Multisport Card &ndash; Access to a wide network of gyms, studios, and wellness facilities at a discounted rate</li></ul><div></div><div><b><br>
Your Tasks &ndash; What You can expect as Customer Service Specialist?</b></div><ul><li>
Handle inquiries, orders up to invoicing, coordination of deliveries and returns, handle consignment stock orders and
</li><li>charging thereof, invoicing managing receivables including reminders etc.</li><li>
Monitor contract conditions, payment terms and sales figures as well as accruals for bonus</li><li>
Handle credit notes, bonus, statistics, market- and customer analysis</li><li>
Deal with customers for order processing issues</li><li>
Ensure claims management and coordination with technical and sales managers</li><li>
Ensure continuous customer data management / active participation in maintaining customer contacts</li><li>
Provide support to the sales and technology managers handling and coordinating a variety of situations</li><li>
Deal with promptly and efficiently customer correspondence, also in foreign languages incl. reporting</li><li>
Ensure sales measures (e. g. price increase) are aligned</li><li>
Provide price calculations / preparations &ndash; coordination of prices within customer group; prepare and send quotations</li><li>
Manage the returnable containers</li><li>
Prepare sales presentations under direction of sales managers/technology managers</li></ul><div></div><div><b><br>
Your Profile &ndash; What do You bring as </b><b>Customer Service Specialist</b><b>?</b></div><ul><li>
Bachelor's degree in business administration, supply chain management, or a related field
</li><li>3-5 years of experience in after-sales operations, preferably in a production or manufacturing environment
</li><li>Experience in export sales operations</li><li>
Knowledge of sales processes, including order processing, inventory management, and shipment tracking
</li><li>Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams
</li><li>Excellent problem-solving skills and attention to detail to ensure accurate and efficient order fulfillment
</li><li>SAP knowledge is a must</li><li>
Ability to work independently and prioritize multiple tasks in a fast-paced environment</li></ul></div><div></div>

Pearson

<div><p>Geo Advanced Role specialist for T&uuml;rkiye:
</p><p>The Advanced Specialist, Geo Marketing will lead the development and execution of market-focused initiatives across the PTE and Institutional in T&uuml;rkiye. The role serves as the local marketing lead, translating regional strategies into market-relevant actions that strengthen customer engagement, support business growth, and enhance channel performance.
</p><p>This position requires strong commercial and marketing acumen, the ability to influence cross-functional stakeholders, and a deep understanding of market dynamics. This is a regional role that will work closely with sales, Channel Management and Global marketing teams Marketing to identify opportunities, develop account and market plans, and drive execution of initiatives.
</p><p>The position does not have direct people management responsibility but is expected to provide leadership and coordination across multiple stakeholders and projects within the Turkish market.
</p><p><b>Key Responsibilities
</b></p><ul><li><p>Serve as the primary marketing contact for T&uuml;rkiye across regional and local stakeholders.
</p></li><li><p>Execute local brand and marketing initiatives that strengthen awareness and understanding of Pearson's value proposition.
</p></li><li><p>Ensure consistent execution of brand guidelines across all customer-facing activities and materials.
</p></li><li><p>Lead the localization and adaptation of global and regional marketing collateral for the Turkish market.
</p></li><li><p>Coordinate market-facing communications, thought leadership opportunities, and customer engagement activities.
</p></li><li><p>Support market presence through conferences, industry events, institutional forums, and partner activities.
</p></li><li><p>Support sales and channel teams through the execution of market activation initiatives that generate customer engagement and business opportunities.
</p></li><li><p>Develop and execute segment-specific marketing activities aligned to PTE and Institutional.
</p></li><li><p>Partner with sales teams to prioritize opportunities, support customer journeys, and strengthen conversion efforts.
</p></li><li><p>Support and collaborate with strategic distributors to implement local marketing and customer engagement plans.
</p></li></ul><p><b>Required
</b></p><ul><li><p>Bachelor's degree in Marketing, Business, Economics, or a related field.
</p></li><li><p>4&ndash;7 years of experience in marketing, trade marketing, market development, customer marketing, channel marketing, or a similar commercial role.
</p></li><li><p>Experience working with distributors, institutional customers, or channel partners.
</p></li><li><p>Strong analytical and business planning capabilities.
</p></li><li><p>Demonstrated ability to manage multiple stakeholders and influence across functions.
</p></li><li><p>Strong communication, presentation, and project management skills.
</p></li><li><p>Fluency in Turkish and English.
</p></li></ul><p><b>Preferred
</b></p><ul><li><p>Experience leading market-level initiatives within an international organization.
</p></li><li><p>Experience supporting account planning and business growth strategies.
</p></li><li><p>Knowledge of the Turkish education, assessment, learning, or institutional landscape (if applicable).
</p></li><li><p>Experience working in matrix organizations with regional and global stakeholders.
</p></li></ul><p><b>Who we are:
</b></p><p>At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
</p><p>Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
</p><p>If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
</p><p><b>Job: </b>Marketing
</p><p><b>Job Family: </b>GO_TO_MARKET
</p><p><b>Organization: </b>Corporate Marketing &amp; Communications
</p><p><b>Schedule: </b>FULL_TIME
</p><p><b>Workplace Type: </b>Remote
</p><p><b>Req ID: </b>24582</p></div>

Advanced Specialist, Geo Marketing

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Advanced Specialist, Geo Marketing