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customer service representative_turkey

customer support representative

IGT Solutions

<div>
 
 We are seeking a dedicated and customer-focused
 
 Customer Service Agent
 
 to join our support team. The ideal candidate will handle customer inquiries, provide support, and resolve issues effectively, ensuring an exceptional service experience for our Japanese-speaking customers.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Respond promptly and professionally to customer inquiries via phone, email, and chat in Japanese and English.
 </li>
 <li>
 Handle and resolve customer complaints or issues with a focus on customer satisfaction.
 </li>
 <li>
 Guide customers through troubleshooting steps and product usage.
 </li>
 <li>
 Maintain accurate records of customer interactions and transactions.
 </li>
 <li>
 Escalate complex issues to relevant departments when necessary.
 </li>
 <li>
 Adhere to service level agreements (SLAs) and quality standards.
 </li>
 <li>
 Continuously update knowledge of products, services, and customer service processes.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Previous experience in a customer support or service role is preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Ability to multitask, prioritise, and manage time effectively.
 </li>
 <li>
 Comfortable working with customer service software and CRM tools.
 </li>
 <li>
 Flexibility to work in shifts, including weekends and holidays, if required.
 </li>
 </ul>
 
 
 
 
 IGT Solutions provides equal employment opportunities to all individuals based on job related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these groups.
 
 
 
</div>

Customer Service Representative_Turkey

<div>Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow&mdash;people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position performs general office duties respective to the supported group, such as data manipulation, planning, package handling, shipping, auditing, inventory, customer support, operations support, etc. This position performs other tasks as requested. 
Employee Type: 
Permanent 
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.</div>

Clerk

Hitachi Energy

<div>About Us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us &ndash; in work and out. For this role, depending on grade and experience, we offer the following employee benefits;
Description
The Opportunity 
 
Hitachi Energy is a pioneering technology leader that is helping to increase access to affordable, reliable, sustainable and modern energy for all. We help to power your home, keep the factories running, and our hospitals and schools open. Come as you are and prepare to get better as you learn from others. Bring your passion, bring your energy, and plug into a team that appreciates a simple truth: Diversity + Collaboration = Great Innovation
How you will make impact:<ul><li>
Leading the execution of aftersales projects and ensuring that all related activities are executed in accordance with company procedures, contract specifications, quality standards, health and safety, environment requirements, cost/profitability targets, and scheduling goals.</li><li>
Assisting Project Controlling to define all provisions, including scope scheduling, and risk management plans.</li><li>
Identifying, qualifying, quantifying, and managing risk calculation, while ensuring that all opportunities are identified and pursued.</li><li>
Building and maintaining strong relationships with internal and external stakeholders, acting as a key contact for customer enquiries and an escalation point for project issues.</li><li>
Ensuring that the service activities comply with relevant environmental policies, health and safety guidelines.</li><li>
Living core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.</li><li>
Responsible to ensure compliance with applicable external &amp; internal regulations, procedures &amp; guidelines.</li></ul>
Your background<ul><li>
Bachelor&rsquo;s Degree in Electrical, Electrical Electronic Engineering,</li><li>
Min. 2 years of hands-on experience in transformer testing and installation in the field,</li><li>
Knowledge of MS Office applications combined with the ability to produce and edit videos,</li><li>
Being committed to excellence, customer, and action oriented, decision making and according to situation flexibility,</li><li>
Good command of spoken and written English and Turkish,</li><li>
Having a valid driving license and no obstacles for traveling.</li></ul>
More About Us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us &ndash; in work and out. For this role, depending on grade and experience, we offer the following employee benefits;<ul><li>Access to a comprehensive wellbeing program,</li><li>Private health insurance,</li><li>Transportation allowance.</li></ul><h2 class="jobSectionHeader">
Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.</h2><h2 class="jobSectionHeader">
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.</h2></div>

Customer Support Specialist

Eaton

<div><div><div><div><h2 class="jobSectionHeader">What you&rsquo;ll do:</h2>
</div><div>
Eaton's Services team is accelerating the advancement of its service offerings and scaling plans to implement software solutions for customers worldwide. 
The Sales Support Representative - German Speaker is primarily responsible for supporting the sales of assigned services to grow revenue and enhance customer satisfaction. This role aims to improve customer satisfaction and revenue growth by effectively managing sales leads and opportunities, and building strong relationships with customers and partners. By serving as an escalation point and collaborating with various teams, the Service Sales Support Representative ensures timely and effective customer service, optimizes the install base, and drives continuous improvement in sales processes. 
Additionally, this position involves providing product and service selection assistance to customers, end users, field sales, IT channels, distributors, and resellers within the designated territory. The representative will develop product-related awareness and knowledge for both internal and external customers, and represent the company to customers. Partnering with field sales, the representative will support and influence designated sales goals. 
Main Responsibilities:<ul><li>Promote and sell distributed services and products via phone or e-mail; educating customers on the impact the product has on their business thus offering product related services or product replacement to customers</li><li>Responsible for generating and following up service quotations sent to our customers</li><li>Proactively act to understand and solve customer needs and identify solutions to non-standard tasks/queries</li><li>Provide good follow up on ongoing quotes until receiving Purchase Order from customer</li><li>Proactively contacting customers based on generated Leads to increase service revenue of Eaton</li><li>Gain deep understating on the distributed product portfolio and related services with the clear understanding of the impact it has on the customer thus maximising sales potentials</li><li>Establish professional and best practice contacts with the customers</li><li>Constant co-operation with sales, finance and product departments in order to acquire and maintain an extensive knowledge of the internal workings of these departments and their processes. Work in collaboration with the technical sales support and marketing</li><li>Instigates regular meetings with sales and channel managers in order to establish and verify the forecast and work progress</li><li>They have a sales target to start to take direct ownership of some accounts (i.e. contract renewals, less technical sales, etc)</li><li>Able to detect and escalate problem or error with data that he/she is responsible for</li><li>Service maintenance contract management and upsell focus to capture new business opportunities</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Qualifications:</h2>
</div><div><ul><li>Bachelor&rsquo;s degree (BS/BA) from an accredited institution or equivalent professional degree</li></ul></div></div><div><div><h2 class="jobSectionHeader"> 
Skills:</h2>
</div><div><ul><li>Fluent level of German</li><li>
Sales or order management experience preferably on electrical/IT/telecommunications is a plus</li><li>
Technical sales aptitude and analytical skills</li><li>
Market, Industry, Channel and Competitive Knowledge.</li><li>
Salesforce knowledge is a plus</li><li>
Negotiation and consultative selling skills.</li><li>
Build and maintain positive customer relationships through active listening, prompt resolution of problems, and projecting a positive, professional attitude.</li><li>
Business Acumen and Navigation Skills (Corporate structure, Channel structure, etc.).</li><li>
Teamwork, networking and continuous learning skills.</li><li>
Adapting and driving change and process improvements.</li><li>
Ability to build and manage a sales funnel of opportunities using a CRM solution with relevant reporting</li></ul> 
#LI-OV1</div></div></div></div>

Service Sales Support Representative - German Speaker

Lumia Clinic Turkey

Job Title:International Sales Representative (Italian Speaker)&ndash; Lumia Clinic, IstanbulAbout Lumia ClinicLumia Clinic is a government-approved health tourism agency based in Istanbul, specializing in dental, hair transplant, and plastic surgery treatments for international patients. We provide premium medical services combined with 5-star accommodation, VIP transfers, and flight ticket support. Our patients mainly come from Italy, the UK, Ireland, the US, and Australia.Position OverviewWe are looking for a motivated, fluent English and Italian-speaking Sales Representative to join our international sales team. The ideal candidate will communicate with potential patients from Italy and other regions, provide treatment information, and help them plan their medical journey to Istanbul.Responsibilities<ul><li>Handle incoming inquiries from international patients via WhatsApp, email, and phone.</li></ul><ul><li>Provide detailed information about dental and aesthetic treatments.</li></ul><ul><li>Follow up with leads, maintain CRM records, and close deals effectively.</li></ul><ul><li>Support patients during their journey (pre- and post-operation communication).</li></ul><ul><li>Collaborate with the medical and logistics team to ensure a smooth process.</li></ul>Requirements<ul><li>Fluent in Italian and English (spoken and written).</li></ul><ul><li>Strong communication and persuasion skills.</li></ul><ul><li>Experience in sales, customer service, or medical tourism is an advantage.</li></ul><ul><li>Ability to work in a fast-paced, multicultural environment.</li></ul><ul><li>Professional, positive, and empathetic approach toward clients.</li></ul>What We Offer<ul><li>Competitive base salary + commission on successful conversions.</li></ul><ul><li>Dynamic, supportive, and international work environment.</li></ul><ul><li>Career growth opportunities in one of Istanbul&rsquo;s most reputable clinics.</li></ul><ul><li>On-site training and mentorship from senior team members.</li></ul>LocationIstanbul - FloryaContratto di lavoro: Tempo pienoRetribuzione: a partire da 40.000,00TRY al mese

International Sales Representative (Italian Speaker)

Sole Kafe Ve Restoran İşletmecilği

M&uuml;&#351;teri &#304;li&#351;kiler Uzman&#305;,Dan&#305;&#351;manl&#305;&#287;&#305;n&#305; yapt&#305;&#287;&#305;m&#305;z, global ve uluslararas&#305; markalar&#305;n m&uuml;&#351;teri hizmetleri ve ya backoffice ekiplerinde de&#287;erlendirilmek &uuml;zere, &#304;stanbul ve ya T&uuml;rkiye geneli Ana dil seviyesinde &quot;Almanca Bilen M&uuml;&#351;teri Dan&#305;&#351;man&#305;&quot; aray&#305;&#351;&#305;m&#305;z bulunmaktad&#305;r.Projeler de home office &ccedil;al&#305;&#351;ma modeli bulunuyor. Bilgisayar ve di&#287;er ekipmanlar firma taraf&#305;ndan sa&#287;lanacakt&#305;r.&#304;&#350; TANIMI:&middot; Firman&#305;n yabanc&#305; m&uuml;&#351;terilerinden gelen taleplerin kar&#351;&#305;lanmas&#305; ve &ccedil;&ouml;z&uuml;mlen dirilmesi(Kesinlikle Sat&#305;&#351; yap&#305;lmamakta).&middot; Mail ve, veya telefon &uuml;zerinden gelen kullan&#305;c&#305; ve &uuml;ye &#351;ikayetlerinin cevapland&#305;r&#305;lmas&#305;, sistem &uuml;zerinde ilgili kay&#305;tlar&#305;n olu&#351;turulmas&#305;.ARANAN N&#304;TEL&#304;KLER:&middot; Anadil veya ileri seviyede Almanca bilen,&middot; Tercihen en az ortaokul mezunu( Almanya, Avusturya ve ya &#304;svi&ccedil;re de e&#287;itim alm&#305;&#351;),SOSYAL HAKLAR:Y&uuml;ksek NET Maa&#351; + Y&uuml;ksek Performans Primi + Yemek + &Ouml;SS&Ccedil;ALI&#350;MA SAATLER&#304;:- Sabit ve vardiyal&#305; &ccedil;al&#305;&#351;ma se&ccedil;enekleri de bulunmaktad&#305;r.&#304;Z&#304;N G&Uuml;NLER&#304;:- Haftan&#305;n 5 g&uuml;n&uuml; &ccedil;al&#305;&#351;ma 2 g&uuml;n izin. (Hafta sonu izin olan se&ccedil;eneklerimiz de mevcuttur.)Work Remotely<ul><li>Evet</li></ul>Tam Zamanl&#305;Art der Stelle: Vollzeit, TeilzeitGehalt: 35.000,00TRY - 40.000,00TRY pro MonatSprache:<ul><li>Almanca (Erforderlich)</li></ul>

Almanca Müşteri Temsilcisi Arayışımız Vardır

ALFA Medical Investment Fund

Position: International Patient Care Representative Location: &#350;i&#351;li, IstanbulAbout DentSpa ClinicFounded in 2018, DentSpa Clinic has quickly become a leading name in Turkey&rsquo;s dental tourism sector, welcoming patients from all around the world. Our team of 200+ professionals represents over 13 nationalities and speaks 7 languages. We pride ourselves on combining medical excellence with a smooth, patient-focused journey.Position Overview: We are looking for a detail-oriented and compassionate International Patient Care Representative to join our planning team. This position focuses on organizing and tracking treatment plans, managing communication with patients after their procedures, and ensuring they receive continuous support and follow-up once they return home.Responsibilities:<ul><li>Assist in tracking international patients&rsquo; treatment timelines and case progress.</li><li>Communicate with patients post-treatment to ensure satisfaction and provide aftercare guidance.</li><li>Prepare and update treatment reports and patient records accurately.</li><li>Support in addressing patient concerns and ensuring smooth communication during the aftercare period.</li></ul>Requirements:<ul><li>Languages: Fluency in English and French (both written and spoken) is mandatory.</li><li>Education: Bachelor&rsquo;s degree in a related field.</li><li>Experience: At least 1 year of experience in an international environment, preferably in the medical, hospitality, or customer service sectors.</li><li>Excellent communication, organization, and time management skills.</li><li>Patient-centered mindset and attention to detail.</li></ul>What We Offer<ul><li>Paid annual leave and Multinet meal allowance</li><li>Employee and family discounts on dental treatments</li><li>Ongoing professional development and training provided by dentists and sales leaders</li><li>Language and career growth support sponsored by the company</li><li>A collaborative, multicultural environment that encourages initiative and personal growth</li></ul>Working Hours: Monday to Friday, 10:00 &ndash; 19:00 Saturday: Remote (after completing the probationary period)Apply now and help us create confident smiles across the globe.&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Ba&#351;vuru Sorular&#305;:<ul><li>Please state your salary expectation.</li><li>Are you both fluent in English and French?</li><li>Can you commute to &#350;i&#351;li/Mecidiyek&ouml;y?</li><li>Do you have both residence permit and registered adress to stay in Turkey?</li></ul>

International Patient Care Specialist

Explore 992+ Customer support representative in Istanbul this November. Find roles across top companies and apply now to boost your career.