customer support representative

Hematian Realty Group

Title: Customer Service RepresentativeLocation: New York, NY (Onsite)Salary: $50,000 - $60,000About UsEffy Jewelry is a family-owned and operated business that has been crafting exquisite jewelry for over four decades. Founded by Effy Hematian, the brand has become synonymous with innovative design, superior craftsmanship, and unparalleled quality. With a focus on innovation and creativity, Effy Jewelry has become a global leader in the fine jewelry industry. Its pieces can be found in major retailers and department stores worldwide, as well as being a leading Fine Jewelry name in the Maritime &amp; Cruise industry with over 150 land-based and cruise ship-based stores.Job SummaryWe are seeking an experienced Customer Service Representative to support our customer service operations and deliver a high-touch, luxury-level customer experience. The ideal candidate has 3&ndash;5 years of customer service experience, preferably in retail, and thrives in a fast-paced, customer-facing environment. This role requires strong organization, clear communication, and the ability to navigate complex or sensitive situations with professionalism. You will gain in-depth knowledge of Effy Jewelry&rsquo;s products and processes to effectively support customers throughout their journey.This role requires being onsite five days a week at our NYC headquarters.Responsibilities<ul><li>Serve as the primary point of contact for customer inquiries across phone, email, voicemail, and special orders, managing a high daily volume of tickets and calls</li><li>Answer and route incoming company calls to the appropriate departments</li><li>Conduct in-person sizing appointments and coordinate customer pickups for repairs</li><li>Address customer concerns with empathy and professionalism, taking initiative to strengthen customer loyalty and satisfaction</li><li>Collaborate with the repair team and cross-functional partners to ensure seamless service execution</li><li>Oversee repair fulfillment from intake through completion, including packing, shipping, and returns</li><li>Provide product guidance and purchasing support across all Effy Retail Stores</li><li>Act as the customer&rsquo;s dedicated liaison for all matters related to repairs, sizing, authenticity, sales, trunk shows, and the overall Effy experience</li></ul>Requirements<ul><li>3&ndash;5 years of customer service experience, preferably within retail or a call center environment</li><li>Strong written and verbal communication skills; fluency in English required</li><li>Ability to remain calm, professional, and solution-oriented in high-emotion situations</li><li>Proficiency in Microsoft Excel and Word; experience with internal systems a plus</li><li>Highly organized with the ability to manage multiple priorities in a fast-paced environment</li><li>Strong problem-solving skills and a collaborative, team-oriented mindset</li><li>Bachelor&rsquo;s degree preferred or equivalent professional experience</li><li>Prior experience in the luxury jewelry or fashion industry is a plus</li></ul>Candidates must have valid work authorization for the U.S. at the time of application and throughout employment; we are not able to sponsor visas.Effy Jewelry is committed to diversity in its workplace and is proud to offer equal employment opportunities to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other legally protected characteristic in the location in which the candidate is applying. Effy Jewelry applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.Pay: $50,000.00 - $60,000.00 per yearBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Flexible spending account</li><li>Health insurance</li><li>Paid time off</li><li>Referral program</li><li>Vision insurance</li></ul>Work Location: In person

Customer Service Representative

technology&

<div>
 
 
 Customer Support Representative (Onsite)
 
 
 
 
 
 
 
 Location:
 
 Broadway, Manhattan, New York
 
 
 
 Employment Type:
 
 Contract (Full Time)
 
 
 
 Hourly Rate:
 
 $18 - $20 per hour
 
 
 (All inclusive)
 
 
 
 Start Date:
 
 ASAP
 
 
 
 Positions Available:
 
 Multiple
 
 
 
 
 
 
 Position Summary
 
 
 
 Technology&amp; is hiring
 
 Customer Support Agents
 
 to assist a large multinational client by providing customer support through phone, email, and chat. This role focuses on helping customers with service inquiries, providing information, and ensuring a positive customer experience.
 
 
 
 
 
 Onsite paid training will be provided.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via phone, email, or chat in a professional and friendly manner
 </li>
 <li>
 Assist customers by providing information and guidance related to operational services
 </li>
 <li>
 Record inquiries and requests using a ticketing or support system
 </li>
 <li>
 Follow predefined scripts and procedures to assist customers
 </li>
 <li>
 Escalate complex issues to supervisors or specialized teams when required
 </li>
 <li>
 Maintain clear and accurate notes of customer interactions
 </li>
 <li>
 Ensure a positive and helpful customer experience
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 Excellent communication skills with strong customer service orientation.
 </li>
 <li>
 Ability to remain calm, patient, and professional when handling customer inquiries.
 </li>
 <li>
 Strong listening skills with an empathetic and positive communication style.
 </li>
 <li>
 Detail‑oriented with strong organizational and time‑management skills.
 </li>
 <li>
 Proficiency in Microsoft Office tools including Word, Excel, and PowerPoint.
 </li>
 </ul>
 
 
 
 
 
 Preferred Attributes
 
 
 <ul>
 <li>
 Prior experience in Customer Service.
 </li>
 <li>
 Experience with CRM/ITSM tools.
 </li>
 <li>
 Call Center experience and managing tickets, preferably in the public services.
 </li>
 </ul>
 
 
 
 
 
 Equal Opportunity
 
 
 
 Technology&amp; is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, disability, national origin, or any other legally protected status. We are committed to creating a diverse and inclusive workplace.
 
</div>

Labcorp

<div>APPLICATION WINDOW CLOSES: APRIL 23, 2026
Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.
LabCorp is seeking a remote Customer Service Representative to join our team!
Schedule:
MONDAY THROUGH FRIDAY ALTERNATING SATURDAYS
10AM - 630PM EASTERN
Job Duties/Responsibilities<ul><li>
Act as a liaison between LabCorp, customers, and patients.</li><li>
Maintain understanding of lab operations across departments.</li><li>
Resolve routine requests using internal systems and procedures.</li><li>
Communicate professionally with internal and external customers.</li><li>
Clarify and confirm customer needs to provide solutions.</li><li>
Meet productivity, quality, and service standards.</li><li>
Identify root causes and help prevent recurring issues.</li><li>
Multi-task effectively.</li><li>
Research and resolve complex inquiries using databases.</li><li>
Review test forms for accuracy and correct discrepancies per standard operating procedures.</li><li>
Support initiatives to improve customer satisfaction and performance.</li><li>
Maintain accurate records and CRM data in compliance with HIPAA.</li><li>
Troubleshoot basic technical issues to minimize disruptions.</li><li>
Participate in activities designed to improve customer satisfaction and business performance.</li></ul>
Minimum Qualifications<ul><li>
High school diploma or GED equivalent</li><li>
1 or more years&rsquo; experience in a customer service role</li></ul>
Preferred<ul><li>
Associate degree</li><li>
1 or more years&rsquo; experience with a medical background</li><li>
1 or more years&rsquo; experience working in a contact center/call center environment.</li><li>
1 or more years&rsquo; experience working in the healthcare industry, such as a physician's office or a hospital.</li></ul>
Additional Job Standards<ul><li>
Reliable internet with compatible provider (minimum 50 Mbps download speed).</li><li>
1+ years&rsquo; experience with software (e.g., Microsoft Office, Verint, Salesforce, LIS).</li><li>
HIPAA-compliant, distraction-free workspace.</li><li>
Strong computer skills, including multitasking across systems and typing proficiency.</li><li>
Ability to troubleshoot and resolve basic technical issues independently.</li><li>
Strong verbal/written communication with active listening skills.</li><li>
Courteous with a strong customer service focus.</li><li>
Organized with effective time management in a multitasking environment.</li><li>
Self-motivated and able to learn/apply new processes and systems.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Takes ownership to ensure issue resolution.</li><li>
Team-oriented with ability to collaborate effectively.</li><li>
Flexible and responsive to changing priorities and workloads.</li><li>
Maintains professionalism in all customer interactions.</li></ul>
This position will work with physician offices, hospital laboratories, patients, and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide patient test results, technical information such as specimen requirements and test turnaround times, or investigate complex problems and provide resolutions, all while ensuring a world-class customer experience. The ideal candidate will be a superb communicator, passionate about customer service and patient care, proficient with computer navigation and typing, and can thrive in a fast-paced environment. Due to system compatibility and security protocols, certain ISPs may not support required VPN device or device management tools.
Pay Range $17.75 - $23.00<ul><li><h2 class="jobSectionHeader">
All job offers will be based on a candidate&rsquo;s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.</h2></li><li><h2 class="jobSectionHeader">
Shift differential applicable for candidates that reside in Central or Pacific time zones.</h2></li></ul>
Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO. For more detailed information, please click here.
If you are looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!
Labcorp is proud to be an Equal Opportunity Employer:
Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
We encourage all to apply
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.</div>

CUSTOMER SERVICE SUPPORT REP

Talentoma

<div>
 
 
 Job Title:
 
 Remote Support Agent
 
 
 
 
 
 
 Monthly Pay: $3,700 &ndash; $4,200
 
 
 
 
 
 
 
 Summary:
 
 
 <ul>
 <li>
 Provides customer support across multiple channels
 </li>
 <li>
 Resolves issues quickly and professionally
 </li>
 <li>
 Ensures positive customer experiences
 </li>
 </ul>
 
 
 
 
 
 Job Responsibilities:
 
 
 <ul>
 <li>
 Handle inquiries via phone, chat, or email
 </li>
 <li>
 Troubleshoot issues
 </li>
 <li>
 Provide accurate information
 </li>
 <li>
 Log interactions
 </li>
 <li>
 Escalate complex cases
 </li>
 <li>
 Maintain service quality
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Customer support experience preferred
 </li>
 <li>
 Strong communication skills
 </li>
 <li>
 Ability to multitask
 </li>
 <li>
 Basic technical knowledge
 </li>
 <li>
 Remote work readiness
 </li>
 </ul>
 
 
 
 
 
 Perks &amp; Benefits:
 
 
 <ul>
 <li>
 Monthly pay: $3,700&ndash;$4,200
 </li>
 <li>
 Remote support role
 </li>
 <li>
 Paid training
 </li>
 <li>
 Flexible schedules
 </li>
 <li>
 Career growth
 </li>
 </ul>
 
 
</div>

Remote Support Agent

Work From Home Co.

<div>
 This is a remote position.
 
 
 We are seeking a motivated and detail-oriented
 
 Remote Guest Experience Specialist
 
 to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. This position is ideal for someone who enjoys helping people, solving problems, and working in a fast-paced remote environment. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follow-up support.
 
 
 
 Requirements
 
 
 
 <ul>
 <li>
 Previous experience in customer service, hospitality, call center, or administrative roles preferred
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Comfortable working independently in a remote environment
 </li>
 <li>
 Basic computer skills and ability to learn new systems quickly
 </li>
 <li>
 Reliable internet connection and a distraction-free workspace
 </li>
 <li>
 Strong attention to detail and organizational skills
 </li>
 <li>
 Positive attitude and solution-focused mindset
 
 
 </li>
 </ul>
 Key Responsibilities
 
 
 <ul>
 <li>
 Respond to customer inquiries via email, chat, and phone in a timely and professional manner
 </li>
 <li>
 Assist with service requests, scheduling updates, and general account support
 </li>
 <li>
 Provide clear information about available services and options
 </li>
 <li>
 Maintain accurate records using internal systems and CRM tools
 </li>
 <li>
 Resolve basic customer concerns and escalate complex issues when necessary
 </li>
 <li>
 Follow internal processes to ensure quality and consistency
 </li>
 <li>
 Support team initiatives and ongoing customer experience improvements
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 Benefits
 
 
 <ul>
 <li>
 Remote work flexibility
 </li>
 <li>
 Competitive pay with performance-based opportunities
 </li>
 <li>
 Flexible scheduling options
 </li>
 <li>
 Ongoing training and professional development
 </li>
 <li>
 Supportive and collaborative team environment
 </li>
 <li>
 Advancement opportunities based on performance
 
 
 </li>
 </ul>
 
 Equal Opportunity
 
 
 
 We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.
 
 
</div>

Remote Guest Experience Specialist

MJHS

<div><div><div>Req #:</div>
<div>4175</div> 
 
<div>Job ID:</div>
<div>15585</div> 
 
<div>Job Location:</div>
<div>New York, NY 
</div> 
<div>Zip Code:</div>
<div>10041</div> 
 
<div>Category:</div>
<div>Customer Service</div> 
 
<div>Agency:</div>
<div>MJHS Home Care</div> 
 
<div>Status:</div>
<div>Regular Full-Time</div> 
 
<div>Office:</div>
<div>Office-based</div> 
 
<div>Salary:</div>
<div>$38,545.53 - $48,181.92 per year</div>
</div>MJHS Home Care provides advanced clinical services and emotional support to patients recovering from illness, injury or surgery. With a comprehensive range of services supported by an integrated health system, patients can recover in the familiar surroundings of their home.
The MJHS Difference
At MJHS, we are more than a workplace; we are a supportive community committed to excellence, respect, and providing high-quality, personalized health care services. We foster collaboration, celebrate achievements, and promote fairness for all. Our contributions are recognized with comprehensive compensation and benefits, career development, and the opportunity for a healthy work-life balance, advancement within our organization and the fulfillment of having a lasting impact on the communities we serve. 
Benefits include:<ul><li>
Tuition Reimbursement for all full and part-time staff</li><li>
Generous paid time off, including your birthday!</li><li>
Affordable and comprehensive medical, dental and vision coverage for employee and family members</li><li>
Two retirement plans! 403(b) AND Employer Paid Pension</li><li>
Flexible spending</li><li>
And MORE!</li></ul>
MJHS companies are qualified employers under the Federal Government&rsquo;s Paid Student Loan Forgiveness Program (PSLF)
Responsibilities:
Serves as a liaison between Home Care Planners, and the Social Work/Case Management department. Responds to Social Work/Case Managers/patients/customers complaints and grievances. Takes accurate messages, problem solve where applicable and forwards to appropriate party as directed. Enters patient referral information into the MISYS system including patient demographics, diagnosis and plan of care. Sends tasks to Date Management Coordinator for Insurance Verification. Verifies that all new physicians license number, NPI number is registered, and checks for duplicate physician before entering into Misys. Contacts physicians/Clinics/ hospitals/Nursing Homes/sub-acute facilities to develop/maintain/follow up on pending and/or new referrals.
Qualifications:
<ul><li>High school diploma or GED required.</li><li>
Minimum 6 months call center experience.</li><li>
Intake experience preferred.</li><li>
Microsoft Word and Excel required.</li><li>
STAT, Omni/MISYS preferred.</li><li>
Strong verbal communication skills.</li><li>
Ability to multi-task and work in a fast-paced environment.</li></ul></div>

Betances Health Center

Under the supervision of the Access Administrator, the Call Center Representative will be responsible for the following: Managing inbound and outbound patient communications to ensure timely and easy access to care. This role is critical in delivering excellent customer service, scheduling appointments, and supporting patient engagement. The representative will serve as a key point of contact for patients, ensuring a seamless and positive patient experience while maintaining accuracy.PRINCIPAL DUTIES AND RESPONSIBILITIES:<ul><li>Serve as the first point of contact for patients via phone, email, or other communication channels</li><li>Answer inbound calls promptly in a professional and courteous manner</li><li>Schedule, reschedule, and confirm patient appointments in accordance with established protocols</li><li>Verify and update patient demographics, insurance, and eligibility information</li><li>Provide accurate information regarding services, providers, and hours of operation</li><li>Conduct outbound calls for appointment reminders, follow-ups, and outreach initiatives</li><li>Support care coordination activities, including referrals, prior authorizations, and follow-ups</li><li>Document all patient interactions accurately in eClinicalWorks (eCW) in real time</li><li>Maintain strict patient confidentiality in compliance with HIPAA regulations</li><li>Route calls appropriately to clinical, billing, or administrative departments</li><li>Escalate complex or urgent issues as needed</li><li>Meet quality assurance standards and performance metrics</li><li>Demonstrate professionalism, empathy, and cultural competency in all interactions</li><li>Manage high call volumes and multitask in a fast-paced environment</li></ul>Job Type: Full-timePay: $19.00 - $21.00 per hourBenefits:<ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Disability insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Retirement plan</li><li>Vision insurance</li></ul>Application Question(s):<ul><li>What is you salary expectation?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>eClinicalWorks: 1 year (Required)</li><li>Customer service: 1 year (Required)</li><li>Computer skills: 1 year (Required)</li></ul>Language:<ul><li>Spanish (Required)</li></ul>Work Location: In person

Call Center Representative

Explore 1604+ Customer support representative in New York this April. Find roles across top companies and apply now to boost your career.

1604 customer support representative jobs In New York

Customer Service Representative

Customer Service Representative

CUSTOMER SERVICE SUPPORT REP

Remote Support Agent

Remote Guest Experience Specialist

Customer Service Representative

Call Center Representative