call center representative

customer service representative Jobs in New York

customer service representative

customer success manager Jobs in New York

customer success manager

administrative support specialist Jobs in New York

administrative support specialist

call representative customer service - internship Jobs in New York

customer support representative

Enel Group

We are seeking a dedicated individual to join our team as a Live Chat Support professional. As a Live Chat Support representative, you will play a crucial role in providing timely and efficient support to our customers through online chat platforms. This position requires exceptional communication skills, problem-solving abilities, and a customer-focused approach to ensure that our customers receive the assistance they need in a polite and professional manner. If you are passionate about delivering excellent customer service and thrive in a fast-paced environment, we invite you to apply for this exciting opportunity with us.<h3>Responsibilities</h3><ul><li>Respond to customer inquiries and provide product information through live chat.</li><li>Assist customers with troubleshooting technical issues and escalate complex problems as needed.</li><li>Maintain a positive, empathetic, and professional attitude towards customers at all times.</li><li>Accurately document each customer interaction and follow up when necessary.</li><li>Work closely with other departments to resolve customer concerns and complaints.</li><li>Identify trends in customer inquiries and provide feedback to improve products and services.</li><li>Adhere to company policies and procedures while ensuring customer satisfaction is met.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with a keen eye for detail.</li><li>Ability to multitask and manage multiple chat conversations simultaneously.</li><li>Experience in customer service or a related field is preferred.</li><li>Proficient in using chat and ticketing systems to provide support.</li><li>Excellent problem-solving skills with a solution-oriented mindset.</li><li>Ability to remain calm and courteous under pressure.</li><li>Flexible schedule to accommodate varying shifts, including weekends and holidays.</li></ul>

Live Chat Support

Zech Group

Job Overview Zech Group is seeking a dedicated and articulate Customer Service Representative to join our dynamic team. This is a Full-Time position based in our New York, New York office. We are a customer-focused organisation committed to delivering excellence, and we are looking for an individual who shares our passion for providing outstanding support. The successful candidate will be the first point of contact for our clients, playing a crucial role in ensuring customer satisfaction and loyalty. The offered compensation for this role is $15 - $30 per hour. Responsibilities - Serve as the primary point of contact for customers, handling inbound queries through phone, email, and live chat in a professional and efficient manner. - Identify and assess customer needs to provide accurate information, guidance, and solutions. - Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution. - Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in our CRM system. - Process orders, forms, applications, and requests. - Communicate and coordinate with internal departments to ensure a seamless customer experience. - Develop a comprehensive knowledge of our company's products and services to answer customer questions effectively. - Contribute to team efforts by accomplishing related results as needed. Qualifications - Proven experience in a customer support or client service role. - Exceptional communication skills, both written and verbal, with a talent for active listening. - Strong problem-solving abilities and a capacity to remain calm and professional under pressure. - Proficiency in using CRM systems and the Microsoft Office Suite. - Excellent time-management and organisational skills with the ability to multi-task and prioritise work. - A patient, empathetic, and customer-oriented attitude. - A minimum of a high school diploma or equivalent is required. Benefits - A competitive hourly wage and benefits package. - Opportunities for professional development and career progression within the company. - A positive, supportive, and collaborative work environment. - Comprehensive training to ensure you have the knowledge and tools to succeed.

Customer Service Representative

Power To Fly

Job Title: Live Chat Representative Company: Power To Fly Location: New York, New York, United States Employment Type: Full-Time Salary: $29 - $39 USD per hour Job Overview Power To Fly is seeking a dedicated and empathetic Live Chat Representative to join our dynamic team. As a company committed to advancing diversity and inclusion in the workforce, particularly for women in technology, we are looking for an individual who shares our passion for creating an equitable professional landscape. In this role, you will be the first point of contact for our community, providing exceptional support to a diverse range of users, including job seekers and partner companies. You will play a crucial part in ensuring a positive and seamless experience on our platform, directly contributing to our mission of fostering inclusive work environments and empowering underrepresented talent. Responsibilities  <ul><li>Engage with users via live chat in a professional, timely, and courteous manner.</li><li>Provide accurate information and guidance regarding Power To Fly's resources, job placements, training, and networking opportunities.</li><li>Assist users with platform navigation and troubleshoot technical issues effectively.</li><li>Uphold the company's values of diversity and inclusion in every interaction.</li><li>Escalate complex enquiries to the appropriate internal teams while maintaining ownership of the user's issue until resolution.</li><li>Document user interactions and feedback meticulously to support continuous improvement of our services.</li><li>Collaborate with team members to share knowledge and enhance the overall quality of customer support.</li><li>Stay informed about all platform updates and company initiatives to provide the most current information to our community.</li></ul>Qualifications  <ul><li>Proven experience in a customer service role, with a strong preference for experience in live chat or digital communication.</li><li>Exceptional written communication skills in English, with outstanding grammar, spelling, and punctuation.</li><li>Demonstrable ability to manage multiple conversations simultaneously while maintaining a high standard of quality.</li><li>A high level of empathy and interpersonal skills, with the ability to connect with a diverse audience.</li><li>Strong problem-solving skills and the ability to think critically and act swiftly.</li><li>Proficiency in using digital communication tools and a willingness to learn new software.</li><li>A genuine commitment to and understanding of the principles of diversity, equity, and inclusion.</li><li>Previous experience working in the technology or recruitment sector would be advantageous.</li></ul> Benefits  <ul><li>A competitive hourly wage.</li><li>The opportunity to work for a forward-thinking, mission-driven organisation making a tangible impact on the industry.</li><li>A collaborative and supportive team environment that values professional growth.</li><li>Contribute to a company culture that champions diversity and inclusion at its core.</li></ul>

Live Chat Representative

Tompkins Construction inc

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.  Responsibilities<ul><li>Manage large amounts of inbound and outbound calls in a timely manner</li><li>Follow communication “scripts” when handling different topics</li><li>Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives</li><li>Seize opportunities to upsell products when they arise</li><li>Build sustainable relationships and engage customers by taking the extra mile</li><li>Keep records of all conversations in our call center database in a comprehensible way</li><li>Frequently attend educational seminars to improve knowledge and performance level</li><li>Meet personal/team qualitative and quantitative targets</li></ul>  Requirements and skills<ul><li>Previous experience in a customer support role</li><li>Track record of over-achieving quota</li><li>Strong phone and verbal communication skills along with active listening</li><li>Familiarity with CRM systems and practices</li><li>Customer focus and adaptability to different personality types</li><li>Ability to multi-task, set priorities and manage time effectively</li><li>High school degree  </li></ul>About our company  At Tompkins Construction inc, we specialize in empowering businesses by connecting them with skilled virtual professionals who streamline workflows and drive success. Our team values efficiency, collaboration, and innovation to ensure our clients meet their goals. Whether you’re a small business owner or a growing organization, we help you focus on what matters most by providing tailored virtual assistant solutions. Join us and be part of a company committed to supporting professionals and organizations worldwide.

Call Center Representative

Fugro

Job Overview Fugro, a world-leading Geo-data specialist, is seeking a dedicated and professional Customer Support Specialist to join our team. We use the power of Geo-data to unlock the secrets of the Earth, building a safer and more livable world in collaboration with our clients. This Full-Time position, and offers a competitive hourly wage of $28.45 - $31.26 USD. The successful candidate will be a crucial link between our company and our clients, ensuring a seamless, positive, and effective support experience that reflects Fugro's commitment to excellence. Responsibilities * Serve as the first point of contact for clients, managing inbound enquiries via phone, email, and our support portal with professionalism and efficiency. * Provide accurate, valid, and complete information by using the right methods and tools. * Identify and assess clients' needs to achieve satisfaction, troubleshooting issues and providing appropriate solutions and alternatives within the time limits. * Maintain comprehensive and accurate records of client interactions, processing client accounts and filing documents. * Collaborate closely with internal technical and project teams to escalate and resolve more advanced issues. * Develop a strong understanding of Fugro’s services and solutions to effectively address client queries. * Contribute to team efforts by accomplishing related results as needed and actively participating in process improvement. Qualifications * Proven experience in a customer support or client service role, preferably within a technical or B2B environment. * Exceptional communication and interpersonal skills, with a strong command of written and spoken English. * Excellent problem-solving skills and the ability to think critically and analytically. * Proficiency in using CRM systems and other customer service software. * Strong organizational skills with the ability to multitask, priorities, and manage time effectively. * A client-oriented attitude with a high degree of patience and empathy. * An interest in technology, earth sciences, or engineering would be advantageous but is not essential.

Customer Support Specialist

Library

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.<h3> </h3> <ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3> </h3>

Aqualillies

<h2>About the Role</h2>We're looking for a friendly, professional, and customer-focused Remote Customer Service &amp; Support Representativeto join our growing team. In this role, you'll assist customers via email, chat, and phone, helping resolve inquiries and providing an outstanding customer experience. If you enjoy helping people and thrive in a fast-paced remote environment, we'd love to hear from you.<h2>Key Responsibilities</h2><ul><li>Respond to customer inquiries via email, live chat, and phone.</li><li>Resolve customer concerns in a timely and professional manner.</li><li>Provide accurate information about products and services.</li><li>Process orders, returns, refunds, and account updates.</li><li>Document customer interactions in the company's CRM system.</li><li>Escalate complex issues to the appropriate department when necessary.</li><li>Meet quality, productivity, and customer satisfaction goals.</li><li>Collaborate with team members to improve the customer experience.</li></ul><h2>Qualifications</h2><ul><li>High school diploma or equivalent.</li><li>Previous customer service, call center, or support experience is preferred but not required.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and active listening abilities.</li><li>Comfortable using computers, CRM software, and Microsoft Office or Google Workspace.</li><li>Ability to multitask and work independently in a remote environment.</li><li>Reliable internet connection and a quiet home workspace.</li></ul><h2>What We Offer</h2><ul><li>100% remote position.</li><li>Competitive hourly pay: $35–$45 per hour, based on experience.</li><li>Paid training and ongoing coaching.</li><li>Flexible scheduling options.</li><li>Opportunities for career growth and internal promotions.</li><li>Paid time off and company-recognized holidays (where applicable).</li><li>Performance-based bonuses and employee recognition programs.</li><li>Supportive and collaborative remote team culture.</li></ul>

Customer Service & Support (Remote)

Explore 364+ Customer support representative in New York this July. Find roles across top companies and apply now to boost your career.

364 customer support representative jobs In New York

Live Chat Support

Customer Service Representative

Live Chat Representative

Call Center Representative

Customer Support Specialist

Call Center Representative

Customer Service & Support (Remote)