data analyst

business analyst

data engineer

metrics analyst

data archivist

database administrator

Tenax technologies

<div>TENAX has openings for Information Technology support services for the Office of Naval Intelligence. These are onite, full time positions requiring Top Secrect / SCI clearances, and IT certifications. 
The Database Administrator assess and recommends advanced solutions in existing systems to enhance database performance and accessibility to meet mission requirements. Administers, tests, and implements computer databases, applying knowledge of database management systems. Coordinate changes IAW existing organizational processes to computer databases. Plans, coordinates, and implements security measures IAW risk management framework to safeguard computer databases. 
Required Qualifications
<ul>
<li>An active TS clearance with eligibility for TS/SCI is required.</li>
<li>Have a Bachelor&rsquo;s degree or years of experience equivalent to a Bachelor&rsquo;s degree in systems engineering, software engineering, computer science, information technology/systems or equivalent</li>
<li>3 years of experience with Database Administration</li>
<li>Experience with relational databases such as Oracle or Postgres or similar database platforms</li>
<li>IAT LeveL II/Level III Certification</li>
</ul>
Desired Qualifications
<ul>
<li>Advanced SQL experience in optimizing queries, stored procedures, and complex joins.</li>
<li>Experience with other database platforms such as RedShift, DynamoDB, and/or Mongo</li></ul></div>

Database Administrator

Press Ganey

<div>Company Description
Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries&mdash;a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare &ndash;perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.
Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world&rsquo;s most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.
Our Mission:
We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.
Our Values:
To put Human Experience at the heart of organizations so every person can be seen and understood.<ul><li>
Energize the customer relationship: Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.</li><li>
Success starts with me: Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.</li><li>
Commit to learning: Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.</li><li>
Dare to innovate: We challenge the status quo with creativity and innovation as our true north.</li><li>
Better together: We check our egos at the door. We work together, so we win together.</li></ul>
Press Ganey currently has an exciting opportunity for a Senior Software Engineer. This role will support the Clinical Solutions products.
Duties &amp; Responsibilities:<ul><li>
Design and implement software front end application enhancements and bug fixes given general instructions</li><li>
Participates in iteration and release planning</li><li>
Adheres to core design and testing principles</li><li>
Understands and interprets detailed technical specifications</li><li>
Follows and updates the design specifications as needed</li><li>
Learns and follow standards, processes and procedures</li><li>
Authors supporting documentation</li><li>
Prepares own work for inclusion in the release/deployment management process</li><li>
Participates in peer technical reviews</li><li>
Troubleshoots identified problems and provides support and follow-up for issues</li><li>
Completes assigned design tasks within the time allotted</li></ul>
Mentors Software Developers<ul><li>
Responsible for the quality of work that the team members perform.</li><li>
Coordinates with other IT and business teams.</li><li>
Trains other developers on standards, policies, and procedures.</li></ul>
Supports Software Applications<ul><li>
Coordinates issue resolution process</li><li>
Provides support and follow-up for issues.</li></ul>
Qualifications:<ul><li>
Strong knowledge of SQL, specifically with Microsoft SQL Server</li><li>
AI-first driven planning, development, and testing; familiar with recent models, tools, and techniques</li><li>
Knowledge of basic statistics</li><li>
Strong software engineering skills on the .Net Core platform</li><li>
Web front-end technologies including Angular/React, JavaScript and CSS</li><li>
Experience in JSON and API development methodologies.</li><li>
Experience in containerization(dockers/Kubernetes) preferred</li><li>
Experience in CI/CD preferred</li><li>
GitLab experience highly desirable</li><li>
Experience with test driven development</li><li>
Excellent communication (written and verbal) and problem-solving skills</li><li>
Knowledge of agile methodologies and experience working in an agile environment.</li><li>
Thorough understanding of data structures and object-oriented techniques</li><li>
Project task multi-tasking and prioritization, Individual time management</li></ul>
Experience:<ul><li>
Bachelor&rsquo;s Degree or comparable broad-based work experience is required. Advance training or certification in software design/development is an advantage.</li><li>
6+ years experience as a Data Engineer or Database Administrator (DBA)</li><li>
6+ years experience in software development</li><li>
Code reviews and code review participation</li><li>
Ability to communicate best practice solutions to other developers</li><li>
Ability to present technical ideas and work with development teams to identify best practice solutions</li></ul>
Don&rsquo;t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you&rsquo;re excited about this role but your past experience doesn&rsquo;t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Additional Information for US based jobs:
Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.
Pay Transparency Non-Discrimination Notice &ndash; Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
The expected base salary for this position ranges from $100,000 to $130,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.
All your information will be kept confidential according to EEO guidelines.
Our privacy policy can be found here: https://www.pressganey.com/legal-privacy/</div>

Senior Software Engineer/Data Engineer

<div>SMX is seeking a motivated and detail-oriented Junior Data Engineer to join our team. This role focuses on creating and maintaining efficient data processing systems and pipelines to support strategic decision-making and business operations. The ideal candidate will work closely with cross-functional teams to deliver reliable and scalable back-end data solutions. This is a full-time position requiring on-site work five days a week at a client's office in Washington, D.C. An active Top-Secret clearance is mandatory. This is a full-time position requiring on-site work four days a week at a client's office in Washington, D.C. An active Top-Secret clearance is mandatory.

Essential Duties and Responsibilities:
<ul><li>Design, develop, and maintain data pipelines, integrating data from various sources to ensure reliable and efficient processing.</li><li>Implement ETL (Extract, Transform, Load) processes using tools such as Apache Airflow, AWS Glue, Informatica, or similar technologies.</li><li>Manage and optimize database operations, leveraging SQL and working with modern data warehousing platforms such as AWS Redshift.</li><li>Collaborate with data analysts and other stakeholders to understand data requirements and translate them into robust back-end solutions.</li><li>Create scalable and efficient data architectures, ensuring performance optimization and data integrity.</li><li>Conduct thorough testing and validation of data processes to maintain high data quality and reliability.</li><li>Troubleshoot and resolve data-related issues to ensure uninterrupted business operations.</li><li>Document data processes, workflows, and solutions for knowledge sharing and team collaboration.</li><li>Stay updated with emerging technologies and best practices in data engineering and development.</li></ul>

Required Skills:
<ul><li>Proficiency in SQL and a strong understanding of database systems.</li><li>Experience with ETL and data orchestration tools such as Apache Airflow, AWS Glue, or Informatica.</li><li>Familiarity with cloud platforms and services, particularly AWS.</li><li>Knowledge of data warehousing and data integration techniques.</li><li>Strong understanding of data processing and performance optimization.</li><li>2+ years experience working as a data analyst</li></ul>

Desired Skills/Experience:
<ul><li>Bachelor's degree in a related field such as Statistics, Mathematics, Computer Science, or Business Analytics.</li></ul>

 **This position requires four days a week on site at customer location in Washington DC. **

 Application deadline 4-24-2026

#LI-SA 
#cjpost<div> 

At SMX&reg;, we are a team of technical and domain experts dedicated to enabling your mission. From priority national security initiatives for the DoD to highly assured and compliant solutions for healthcare, we understand that digital transformation is key to your future success.

We share your vision for the future and strive to accelerate your impact on the world. We bring both cutting edge technology and an expansive view of what's possible to every engagement. Our delivery model and unique approaches harness our deep technical and domain knowledge, providing forward-looking insights and practical solutions to power secure mission acceleration.

SMX is an Equal Opportunity employer including disabilities and veterans.

<div></div>Selected applicant may be subject to a background investigation and/or education verification.

SMX does not sponsor a new applicant for employment authorization or immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, E-2, E-3, L-1 and O-1, or any EADs or other forms of work authorization that require immigration support from an employer).</div></div>

Cleared Onsite Junior Data Engineer (5124)

CGS Federal (Contact Government Services)

<div>
 Director Of eDiscovery Employment Type: Full Time, Executive Level Department: eDiscovery and Litigation Contact Government Services is seeking an experienced and motivated Director of eDiscovery for one of our large government projects. This is an exciting opportunity to lead an electronic discovery team within the Government. This position is responsible for supporting the Government's professionals in all aspects of litigation support and e-discovery processes, including providing project management, Electronically Stored Information (ESI) intake, data analysis, early case assessment, document production, and liaising with third-party vendors. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:
 
 
 <ul>
 <li>
 Performs administrative functions associated with the day-to-day use of litigation support software eDiscovery databases, including but not limited to: - database creation and maintenance; - importing images, data and transcripts; - searching and exporting data; - document scanning, OCR and coding; - and document productions
 </li>
 <li>
 Processing and publishing of electronically stored information for cases.
 </li>
 <li>
 Assists in the preparation of documents and exhibits for trial.
 </li>
 <li>
 Receives and logs incoming media; maintains chain of custody and other tracking documentation for media and data, both received and produced.
 </li>
 <li>
 Contributes to internal process development, preparing workflows and other documentation.
 </li>
 <li>
 Ability to work overtime hours, including on nights and/or weekends, on a per-project/case basis.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Work directly with the General Counsel, Attorneys, Law Clerks, and Legal Assistants as part of the matter team.
 </li>
 <li>
 Assist with troubleshooting of technical issues within the eDiscovery platform.
 </li>
 <li>
 Maintain a working knowledge of the discovery industries' best practices and new regulations through training, certification completion and networking.
 </li>
 <li>
 Meet with and build relationships with eDiscovery vendors and maintain relationships with current vendors.
 </li>
 <li>
 Desire to be self-motivated and eager to shape the future of the department.
 </li>
 <li>
 Ability to learn new eDiscovery review platforms quickly. Qualifications:
 </li>
 <li>
 An understanding of the litigation lifecycle and electronic discovery/document review processes, procedures and practices is required.
 </li>
 <li>
 7+ years of experience in a litigation support, electronic discovery and/or technology support environment, preferably within the Government, but a law firm or top eDiscovery vendor is also acceptable.
 </li>
 <li>
 Experience performing Administrator and Case Manager functions in Relativity.
 </li>
 <li>
 Experience with providing end-user support on all Litigation Support applications, including but not limited to assisting with end-user training.
 </li>
 <li>
 Experience with Relativity, Nuix, Concordance, IPRO and other applicable eDiscovery software platforms.
 </li>
 <li>
 Must be a US Citizen.
 </li>
 <li>
 Must be able to obtain a favorably adjudicated Public Trust Clearance. Ideally, you will also have:
 </li>
 <li>
 The Relativity Certified Administrator Certification. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.
 </li>
 <li>
 Health, Dental, and Vision
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 401k
 </li>
 <li>
 Flexible Spending Account (Health, Dependent Care, and Commuter)
 </li>
 <li>
 Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: https://cgsfederal.com/join-our-team/ For more information about CGS please visit: https://www.cgsfederal.com or contact: Email: [email protected] #CJ $175,000 - $200,000 a year We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
 </li>
 </ul>
</div>

Director of eDiscovery with Security Clearance

Howard University Hospital

<div><h2 class="jobSectionHeader">Telecommunications Administrator</h2>
Howard University Hospital &ndash; Washington, DC<h3 class="jobSectionHeader">
Role Summary</h3>
Howard University Hospital is seeking an experienced Telecommunications Administrator to manage and support the hospital&rsquo;s enterprise voice and communication systems. This role ensures the reliability, security, and performance of critical telecommunications infrastructure&mdash;including VoIP, PBX, call center technologies, and paging systems&mdash;that support clinical operations, patient communication, and hospital-wide coordination.
The Telecommunications Administrator works closely with clinical departments, IT infrastructure teams, and external vendors to maintain mission-critical communication systems that operate in a 24/7 healthcare environment.<h3 class="jobSectionHeader">
What You&rsquo;ll Do</h3><ul><li>
Administer and maintain enterprise telecommunications systems including VoIP, PBX, voicemail, call recording, and call center platforms</li><li>
Configure and optimize SIP trunks, call routing, dial plans, and extensions</li><li>
Monitor telecommunications system performance and resolve issues</li><li>
Implement firmware updates, patches, and backups according to change management procedures</li><li>
Serve as the primary liaison with telecommunications vendors and service providers</li><li>
Provide end-user support and training for hospital staff</li><li>
Collaborate with network and security teams to integrate telephony systems with hospital IT infrastructure</li><li>
Maintain documentation including call flow diagrams and system inventories</li><li>
Generate reports and analytics on telecommunications performance and usage</li><li>
Ensure compliance with HIPAA, Joint Commission standards, and hospital security policies</li><li>
Participate in disaster recovery planning and emergency communication testing</li><li>
Evaluate emerging telecommunications technologies</li></ul><h3 class="jobSectionHeader">
Required Qualifications</h3>
Education 
Bachelor&rsquo;s degree in Telecommunications, Information Technology, Computer Science, or a related field required.
Experience 
Minimum 3&ndash;5 years of experience managing enterprise telecommunications or unified communications systems.
Technical Skills<ul><li>
Experience supporting VoIP platforms such as Cisco Unified Communications Manager, Avaya Aura, Mitel, or similar</li><li>
Knowledge of SIP trunking, call routing, QoS, and TCP/IP networking</li><li>
Familiarity with call center technologies including IVR and ACD</li><li>
Knowledge of telecommunications cabling standards and network topology</li><li>
Understanding of HIPAA security requirements in healthcare</li></ul>
Preferred Certifications<ul><li>
Cisco CCNA Collaboration / Voice</li><li>
Avaya Certified Implementation Specialist</li><li>
CompTIA Network+ or Security+</li></ul><h3 class="jobSectionHeader">
About Howard University Hospital</h3>
Howard University Hospital is a nationally recognized academic medical center located in Washington, DC and serves as the primary teaching hospital for Howard University College of Medicine.<h3 class="jobSectionHeader">
What We Offer</h3><ul><li>
Competitive compensation and benefits</li><li>
Professional development opportunities</li><li>
A collaborative environment supporting innovation and patient care</li></ul><h3 class="jobSectionHeader">
Position Details</h3>
Department: IT Technology Services 
Reports To: Director of Infrastructure 
Location: Washington, DC 
Status: Full-Time 
FLSA Status: Exempt<h3 class="jobSectionHeader">
Pay + Schedule</h3>
Salary will be determined by the Compensation Department and based on experience, education, internal equity, and organizational guidelines.<h3 class="jobSectionHeader">
Compliance Statements</h3>
Culture of Care 
Howard University Hospital supports a Just Culture that promotes accountability, learning, and patient safety.
Equal Opportunity Employer 
Howard University Hospital is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics.
Reasonable Accommodation 
For accommodation requests during the application process please contact HUHLA@huhosp.org.
Pay Transparency 
Compensation is determined based on experience, education, internal equity, and other relevant factors.
Disclaimer 
This description outlines the general nature of the role and is not an exhaustive list of duties.</div>

Telecommunications Administrator

NuAxis Innovations

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Business Analyst I for a Full-Time position.
Essential Functions:<ul><li>
Extensive customer-facing experience working in a collaborating environment able to translate customer requirements into practical use case stories.</li><li>
Ability to understand the customer requirement and when necessary advise them of more practical alternatives that meet their goals.</li><li>
System and integration requirements through customer engagement resulting in the development of user stories that facilitate developers with their coding.</li><li>
Be able to translate requirements to project manager, developers, and testers through use cases and systems documentation</li><li>
Be able to analyze requirements through the standard type of quality paradigm that includes:<ul><li>
Atomic</li><li>
Uniquely identified</li><li>
Complete</li><li>
Consistent and unambiguous</li><li>
Traceable</li><li>
Prioritized</li><li>
Testable</li></ul></li><li>
Experience with prototyping, wireframe analysis, and use case testing</li><li>
Lead the current team on-site and be the customer POC for project management and customer issues.</li><li>
Serve as the primary point of contact for all operational support issues related to a ServiceNow instance used by multiple groups within a U.S. Government agency</li><li>
Provide Administrator functions such as managing Users (groups and roles), developing reports and dashboards, and management/maintenance of other global data sets</li><li>
Manage enhancements and defects including working with the system owner to define, prioritize, configure, test, and deploy.</li><li>
Identify system deficiencies and recommend solutions</li><li>
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible</li><li>
Ensure tool configuration consistency across development, test, and production environments</li><li>
Maintain and develop the Services operations dynamic reporting sites</li><li>
Create information dashboards for specific team purposes per their business processes</li><li>
Build and maintain an interface between Incident, Problem, CMDB, and Change to allow proactive and reactive impact analysis</li><li>
Develop all automated system reporting and ensure relevant information interfaces with the work management system (ServiceNow) for all Technology teams</li><li>
Develop reports to support Problem Management and continual service improvement work to display a reduction of incidents, business impact, increased productivity, and cost savings</li><li>
Analyze data extracts and reports to identify trends and data points. Establish key indicators and solutions for use by management and business-unit associates.</li><li>
Consult with managers in the use of analytical and reporting tools to develop effective cost, quality, operational, and customer satisfaction outcomes. May act as a liaison to collaborate with other operating groups to resolve problems or make recommendations for program/process changes.</li><li>
Develop strategic and tactical analytics that support dashboards, data summaries, and key indicators.</li></ul>
Required Knowledge &amp; Skills:<ul><li>
ITIL v3 or ITILv4 Foundation and strong knowledge of ITIL Service Operation</li><li>
Comprehensive understanding of Service Level Agreements and performance metrics</li><li>
Strong understanding of relational database models, schema, and systems</li><li>
In-depth experience with IS work management systems (ServiceNow) and reporting capabilities</li><li>
Solid written and verbal communications skills (including report writing)</li><li>
Solid presentation preparation and display skills (from a business perspective)</li><li>
Knowledge of enterprise IT environments</li><li>
Experience working in a fast-moving and changing large enterprise IT environment</li><li>
Intermediate knowledge of business analysis, business management data systems, IT risk management, project management and technical problem resolution.</li></ul> 
Education:<ul><li>
Bachelor's degree in business</li><li>
ServiceNow Admin Certification</li><li>
2+ years of related experience with emphasis on information systems controls or data management</li></ul> 
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

ServiceNow Business Analyst I

<div><div>We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.
Technology is our Passion. People are our Purpose.
We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it&rsquo;s a state of mind.
We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated ServiceNow Business Analyst II for a Full-Time position.
Essential Functions:<ul><li>
Extensive customer-facing experience working in a collaborating environment able to translate customer requirements into practical use case stories.</li><li>
Ability to understand the customer requirement and when necessary advise them of more practical alternatives that meet their goals.</li><li>
System and integration requirements through customer engagement resulting in the development of user stories that facilitate developers with their coding.</li><li>
Be able to translate requirements to project manager, developers, and testers through use cases and systems documentation</li><li>
Be able to analyze requirements through the standard type of quality paradigm that includes:<ul><li>
Atomic</li><li>
Uniquely identified</li><li>
Complete</li><li>
Consistent and unambiguous</li><li>
Traceable</li><li>
Prioritized</li><li>
Testable</li></ul></li><li>
Experience with prototyping, wireframe analysis, and use case testing</li><li>
Lead the current team on-site and be the customer POC for project management and customer issues.</li><li>
Serve as the primary point of contact for all operational support issues related to a ServiceNow instance used by multiple groups within a U.S. Government agency</li><li>
Provide Administrator functions such as managing Users (groups and roles), developing reports and dashboards, and management/maintenance of other global data sets</li><li>
Manage enhancements and defects including working with the system owner to define, prioritize, configure, test, and deploy.</li><li>
Identify system deficiencies and recommend solutions</li><li>
Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible</li><li>
Ensure tool configuration consistency across development, test, and production environments</li><li>
Maintain and develop the Services operations dynamic reporting sites</li><li>
Create information dashboards for specific team purposes per their business processes</li><li>
Build and maintain an interface between Incident, Problem, CMDB, and Change to allow proactive and reactive impact analysis</li><li>
Develop all automated system reporting and ensure relevant information interfaces with the work management system (ServiceNow) for all Technology teams</li><li>
Develop reports to support Problem Management and continual service improvement work to display a reduction of incidents, business impact, increased productivity, and cost savings</li><li>
Analyze data extracts and reports to identify trends and data points. Establish key indicators and solutions for use by management and business-unit associates.</li><li>
Consult with managers in the use of analytical and reporting tools to develop effective cost, quality, operational, and customer satisfaction outcomes. May act as a liaison to collaborate with other operating groups to resolve problems or make recommendations for program/process changes.</li><li>
Develop strategic and tactical analytics that support dashboards, data summaries, and key indicators.</li></ul>
Required Knowledge &amp; Skills:<ul><li>
ITIL v3 or ITILv4 Foundation and strong knowledge of ITIL Service Operation</li><li>
Comprehensive understanding of Service Level Agreements and performance metrics</li><li>
Strong understanding of relational database models, schema, and systems</li><li>
In-depth experience with IS work management systems (ServiceNow) and reporting capabilities</li><li>
Solid written and verbal communications skills (including report writing)</li><li>
Solid presentation preparation and display skills (from a business perspective)</li><li>
Knowledge of enterprise IT environments</li><li>
Experience working in a fast-moving and changing large enterprise IT environment</li><li>
Intermediate knowledge of business analysis, business management data systems, IT risk management, project management and technical problem resolution.</li></ul> 
Education:<ul><li>
Bachelor's degree in business</li><li>
ServiceNow Admin Certification</li><li>
5+ years of related experience with emphasis on information systems controls or data management</li></ul> 
Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!
Our Profile:
We are an IT company with a unique mission&mdash;to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More
NuAxis is an Equal Opportunity/Affirmative Action Employer, including Vets and Disabled. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!
#NAI #DICE</div></div>

ServiceNow Business Analyst II

Explore 92+ Database administrator in Washington this March. Find roles across top companies and apply now to boost your career.