administrative assistant - sales Jobs in Miami

administrative assistant - sales

brand designer

client associate

inside sales representative Jobs in Miami

inside sales representative

outside sales & design consultant Jobs in Miami

outside sales & design consultant

design sales associate

Otto Glass

<p>Otto Glass Design is seeking a <b>Bilingual Design Sales Associate </b>for our Miami location. This person will serve as the main point of contact at the showroom and will represent the company in day-to-day client interaction, partner communication, and sales support activities.</p><p>Because this role will be based independently at the new location, we are looking for someone polished, proactive, highly organized, and comfortable managing both customer-facing and operational responsibilities. The ideal candidate has a strong eye for design, excellent communication skills, experience preparing quotes based on project information, and the confidence to represent the brand in meetings, presentations, and relationship-building opportunities.</p><p><b>Key Responsibilities</b></p><ul><li>Welcome and assist walk-in clients, potential customers, and business partners at the Sarasota location</li><li>Serve as the primary on-site representative of Otto Glass Design</li><li>Reach out to potential customers and respond to incoming inquiries</li><li>Prepare and send quotes based on measurements, plans, and project scope</li><li>Follow up with leads and clients throughout the sales process</li><li>Assist clients with product, design, and service-related questions</li><li>Coordinate with the internal team regarding customer needs, project details, and updates</li><li>Attend Zoom meetings and in-person meetings for client relations, partnerships and on-site projects visits.</li><li>Maintain a professional and welcoming showroom presence</li><li>Support occasional social media posting and brand-related communication</li></ul><p><b>Qualifications</b></p><ul><li>Bilingual in English and Spanish required</li><li>Associate&rsquo;s or Bachelor&rsquo;s degree in Interior Design, Architecture, Design, Construction, Communications, or a related field is preferred.</li><li>Candidates with strong professional experience in design, interiors, client relations, sales, or business development are strongly encouraged to apply, even if they do not hold a formal degree</li><li>Proficiency in AutoCAD is required.</li><li>Experience creating renderings and knowledge of rendering software is strongly preferred.</li><li>Experience reading plans and understanding measurements</li><li>Experience preparing quotes or estimates based on project specifications</li><li>Strong customer service, communication, and relationship-building skills</li><li>Professional presence and confidence in meetings and client interactions</li><li>Highly organized, detail-oriented, and able to work independently</li><li>Comfortable managing a location with limited day-to-day supervision</li></ul><p><b>About Otto Glass Design</b>Otto Glass Design is a leading glass design company founded in Peru and now expanding its presence in South Florida. As the family continues to grow, we are excited to open this new location and are seeking the ideal candidate to represent our brand.</p><p>Tipo de puesto: Tiempo completo</p><p>Sueldo: $18.00 - $23.00 la hora</p><p>Beneficios:</p><ul><li>Flexible schedule</li><li>Paid time off</li><li>Referral program</li></ul><p>Lugar de trabajo: H&iacute;brido en Miami, FL 33137</p>

Design Sales Associate

<div></div><div><b>Location: </b>Miami, Florida
<div><p>Our CB2 associates create timeless products and unforgettable experiences, proudly serving customers with a focus on quality, design, and character. We believe that&rsquo;s the secret to an effortlessly collected home. Our CB2 brand was established in 2002, and continues to evolve to deliver sophisticated, modern design for contemporary customers.</p>
<p>From archival pieces by design legends to contemporary cult classics, this is furniture and decor built to last. Ready to build a legacy? Join the creative minds at CB2 to create something unforgettable.</p>
</div><div>Designers work with customers to help plan and design their spaces. Through elevated designs and delivering on the CB2 Experience (Be Positive. Inspiring. Finding a way), the Designers will maximize company sales growth and profitability. Their expertise, teamwork, passion for design, use of the design tools and creative selling skills will help deliver an amazing experience for the customer.
<p><b>A day in the life as a Designer...</b></p>
<ul><li>Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store and virtually with customers</li>
<li>Create elevated CB2 designs for customers using the preferred design tools to create moodboards, 2D floor plans, product lists and style inspiration</li>
<li>Lead One on One Design consultations in person or via email, phone, and virtual design consults. Deliver projects in a timely manner and within determined timelines</li>
<li>Possess a clear understanding of the CB2 brand aesthetics and merchandising strategy by channel - Store, Online, Catalog</li>
<li>Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our four steps of selling, as communicated by the store manager.</li>
<li>Stays informed with the marketplace and industry trends</li>
<li>Actively listen to the customer to best identify which products will best meet their needs and communicate company loyalty services, when applicable. (e.g. designer rewards Design Trade Program, CB2 credit card and gift registry)</li>
<li>Support and model excellent service by exhibiting a positive attitude and enthusiasm both in-store, virtually, and potentially in a customer&rsquo;s home, ensuring all customers are provided gracious, quick, and efficient service</li>
</ul><p></p><p><b>What you'll bring to the table...</b></p>
<ul><li>Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles</li>
<li>Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs</li>
<li>Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning</li>
<li>Ability to stay up to date on current design trends</li>
<li>Proven track record of building long-lasting relationships with customers</li>
</ul><p></p><p><b>We'd love to hear from you if you have&hellip;</b></p>
<ul><li>1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience</li>
<li>Experience working one on one with clients and recommending solutions</li>
<li>Proficient in Google platforms, virtual communication, design tool experience preferred</li><br>
</ul><br>
</div><div><b>Job ID</b> R24085 <b>Date posted</b> 04/08/2026 <b>Position Type</b> Full Time</div><br>
<p>Our commitment to our associates is of the utmost importance. One of the reasons the company attracts such a diverse group of associates is that we offer a full menu of benefits that are relevant to their lives, both on and off the job. We are proud to offer a comprehensive compensation and benefits package to support eligible part time and full time associates and their families, including:</p>
<ul><li>Medical/Dental/Vision</li>
<li>Life insurance and Disability</li>
<li>Retirement and 401(k) match</li>
<li>Paid time off, wellness time and volunteer time</li>
<li>Merchandise discount and EAP resources</li>
<li>Tuition Reimbursement</li>
</ul><p>Many of these benefits begin on day one, and extend to eligible dependents. To learn more about available benefits please click https://jobs.cb2.com/benefits</p><br>
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<p>Euromarket Designs, Inc., which does business as Crate &amp; Barrel, Crate &amp; Kids, CB2 and Hudson Grace, will be referred to as &ldquo;the Company&rdquo;. The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying and ask to speak with a manager regarding the nature of your request.
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The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
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The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.
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State / City Compliance: The Company will consider for employment qualified applicants with criminal history, including arrest and conviction records, in accordance with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.</p>
<p>Job Applicant Privacy: For details about how the Company collects and uses your personal information, please see our Job Applicant Privacy &amp; Communications Notice.</p>
<p>Questions? Please reach out to careers@crateandbarrel.com</p></div>

Designer

The Container Store

<div>Overview:
<p><b>
Overview</b></p><p>
The Outside Sales &amp; Design Consultant is a skilled salesperson with a strong results record, providing exceptional service in custom designs and organizational solutions for homes and select small to mid-sized business environments. This role designs and sells custom spaces to customers in their homes and business locations by appointment.</p><p><br>
This position manages and coordinates all phases of customer projects from in-home consultation, design, installation, and organizing to provide a seamless customer experience. This role is also responsible for building repeat clientele, receiving customer referrals, and creating their own leads in addition to leads provided by TCS.<br>
In addition, this role identifies and develops B2B and trade relationships such as property managers, builders, real estate professionals, senior living communities, and small commercial clients by delivering scalable, repeatable organization solutions that drive long-term partnerships and recurring revenue.</p><p><br>
This role serves as part of a Custom Space Outside Sales and Design team for their local market and is a full-time exempt position offering a competitive base salary complemented by a ramp-up period and a lucrative monthly bonus incentive tied directly to sales performance.</p><div></div><div><b><br>
What We Stand For</b></div><div>
Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business.</div><div></div><div><b><br>
Responsibilities</b></div><br>
<div></div><ul><li>
Meets or exceeds sales goals, conversions, and positive customer surveys by inspiring, designing, and confidently selling complete, functional, and aesthetically appealing solutions for residential, business, and trade clients across all applicable spaces</li><li>
Ability to establish trust, rapport, and understand customer needs to design and present projects and customized plans in a clear and professional manner</li><li>
Accountable for managing and maintaining multiple, simultaneous customer projects with a high level of detail, accuracy, timely follow-up, and consistent, concise communication</li><li>
Develops clientele and new leads through ongoing customer relationships, networking, referrals, and professional partnerships</li><li>
Builds relationships within the local community by connecting with interior designers, home builders, realtors, property managers, senior living professionals, and other business partners</li><li>
Identifies, develops, and manages small to mid-sized B2B and trade opportunities, including multi-unit, repeat, or phased projects</li><li>
Arrives promptly to all scheduled appointments and work assignments, and attends installations as needed to ensure a positive customer experience and identify referral opportunities\</li><li>
Maintains discretion related to all confidential and sensitive company and customer information</li></ul><div><b>
We believe in taking care of our team.</b> That&rsquo;s why we offer a comprehensive benefits package that goes beyond just health insurance (though we&rsquo;ve got that covered too!). Here at The Container Store, we&rsquo;re passionate about helping you contain your health, grow your career, and find balance in your life.</div><div>
</div><div>
We also provide rewarding pay that recognizes the value you bring to the team, including up to an <b>8-week paid training program</b>, followed by a <b>$35,000 base draw</b> and the opportunity to earn <b>upwards of $120,000 in total take-home pay through uncapped commission.</b></div><div></div><div><b><br>
Experience and Skills Required</b></div><ul><li>
College degree preferred with 2-5 years of outside sales experience preferred; custom spaces or closets experience preferred</li><li>
Self-starter who is organized, creative, solutions-oriented, and able to manage time, appointments, and projects efficiently in a white glove customer service space</li><li>
Knowledge of design principles and trends in custom spaces, interior design, fashion, and retail industries</li><li>
Professional appearance and demeanor, with the ability to communicate clearly and effectively at all levels both verbally and in writing</li><li>
Flexible and positive attitude, with the ability to prioritize high-value tasks and adapt quickly to shifting priorities</li><li>
Proficiency in Microsoft Outlook, Word, and Excel; Salesforce; AutoCad based design tools; and Windows-based systems, with strong overall technical skills</li><li>
Reliable transportation for customer appointments within a travel radius of up to 100 miles; must maintain valid automobile insurance and meet applicable state inspection standards</li><li>
Willingness to work a flexible schedule, including evenings, weekends, and additional hours as needed to meet customer and business demands</li><li>
Must be at least 18 years of age</li></ul><div>
The Container Store promotes a smoke-free, drug-free environment.</div><div>
We are proud to be an Equal Opportunity Employer and comply with the</div><div>
Americans with Disabilities Act</div><div>
Stores Physical Requirements</div><div>
State Specific Notices</div></div>

Outside Sales & Design Consultant

Hyatt Vacation Ownership

<div><p>$15 per hour plus commissions! Hybrid position (Must live in the Miami, FL area!)</p><p></p><p><br>
Interested in joining an outstanding, well-established organization that will enable you to earn a competitive base salary plus incentives?<br>
<br>
Look no further! What sets this position apart from the rest?<br>
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Let&rsquo;s begin with a $1,000 sign-on bonus!</p><p>
Let&rsquo;s talk about INCENTIVE:</p><p>
 International Desk &ndash; An additional average of $3.38 per hour week over week
<br>
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In addition, this position also includes a compensation package that includes:<br>
<br>
1. Paid Training<br>
2. Medical, Dental and Vision Insurance<br>
3. Life Insurance<br>
4. 401K, Employer match<br>
5. Employee Assistance Program (EAP)<br>
6. Paid Time Off (PTO &ndash; includes vacation, sick and personal days)<br>
7. Interval Perks &ndash; Free vacation stays</p><p>
What are you waiting for?
<br>
Do not miss out on a great opportunity!</p><p>
Apply today to become a part of a collaborative environment with great team members and exceptional leadership!!!</p><p></p><p><br>
JOB SUMMARY</p><p>
Training may be on site or virtual, position is location adaptable and may allow working from home after completing new hire period. Must live in the Miami, FL area!</p><p></p><p>
As an Advisor, Telephone Sales II Intl at Marriott Vacations Worldwide (MVW), you will be responsible for making meaningful moments for customers and potential owners. As Telephone Sales Advisor II, Intl, you will make outbound calls to international members primarily, as well as other markets as needed. Renew and extend membership for existing members, upgrade memberships to premium status, reinstate members whose memberships have lapsed and present membership to non-existing members. Drive sales of ancillary travel products and services. Make outbound calls to members to solicit deposits and extensions, while educating members on how to make best use of membership and exchange benefits. You will resolve customer objections and upsell as appropriate. Pilot new products and services. The role also emphasizes delivering exceptional customer service throughout these processes.</p><p></p><p>
This position requires computer proficiency and the ability to swiftly navigate multiple systems/applications to access and accurately input data into proper fields, typically, while using multiple computer monitors.</p><p></p><p>
You will add to the success of the MVW team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Specific job duties may differ by property, size of team, or facility. Join our expanding team and become a valuable member where meaningful moments are made together.</p><p></p><p>
JOB REQUIREMENTS</p><p>
Physical Ability&mdash; Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time or for an entire work shift.</p><p></p><p>
Work Schedules&mdash; Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.</p><p></p><p>
Education, Certification, or Licenses Preferred &ndash; High School Diploma or G.E.D. Equivalent preferred but not required. Proficiency in English (additional language required for certain positions). Two years of sales experience required. Minimum of one year of experience in Exchange, Customer Relations, or equivalent Company call center experience.</p><p></p><p>
Competencies &ndash; Personal Attributes: Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity, Multitasking, Organizational, Computer Literate, Resilience</p><p>
Interpersonal Skills: Customer Service Orientation, Teamwork, Sales, Negotiation,</p><p>
Communication: Listening, English Language Proficiency, Telephone Etiquette,</p><p>
Job Title Advisor, Telephone Sales II Intl</p><p>
Job Profile</p><p>
Grade</p><p>
Exempt Status Non- Exempt</p><p>
Last Modified September 2024</p><p>
Analytical Skills: Learning, Problem Solving, Attention to Detail</p><p></p><p>
ESSENTIAL FUNCTIONS</p><ul><li>Contact existing and lapsed members to solicit deposits, deposit extensions and other marketing campaigns as assigned.</li><li>Renew, extend and upgrade memberships.</li><li>Pilots new products and services as applicable.</li><li>Builds value and educate members on how to effectively utilize their membership and applicable services.</li><li>Answers questions on all Interval International products and exchanges.</li><li>Overcome customer objections while maintaining a polite and enthusiastic demeanor.</li><li>Performs all necessary duties to process membership renewals, upgrades, and reinstatement of delinquent membership duties such as sending out letters, etc.</li><li>Answers questions on all Interval International products and exchanges, across international and domestic markets.</li><li>Meets assigned revenue and product goals based upon assigned campaigns and incentive program standards.</li><li>Maintains a minimum of 90% performance on call monitoring&rsquo;s.</li><li>Contact the appropriate individual or department (e.g., Customer Service, Exchange, etc.) as necessary to resolve escalated calls, requests, or problems.</li><li>Successfully navigate all functions of dialer functions.</li></ul><p></p><ul><li>Communication</li><li>Communicate via telephone using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the caller's name, transferring calls to the appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.</li><li>Speak to guests and coworkers using clear, appropriate, and professional language.</li><li>Talk with and listen to other employees to effectively exchange information.</li><li>Provides assistance to coworkers, ensuring they understand their tasks.</li><li>Ability to handle multiple systems simultaneously, along with proficiency in reading, writing and comprehension.</li></ul><p></p><ul><li>Working With Others</li><li>Support all coworkers and treat them with dignity and respect.</li><li>Develop and maintain positive and productive working relationships with other employees and departments.</li><li>Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.</li></ul><p></p><ul><li>Quality Assurance/Quality Improvement</li><li>Complies with quality assurance expectations and standards.</li></ul><p></p><ul><li>Policies and Procedures</li><li>Maintain confidentiality of proprietary materials and information.</li><li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional, and in compliance with company policies and procedures.</li></ul><p></p><p>
WORK ENVIRONMENT</p><p>
Work Area Expectations:</p><p>
&sect; Frequently Asked to Perform the Following</p><p>
o Lift/Carry/Push/Pull Items that Weigh up to 10lbs.</p><p>
o Use of Computer, telephone, and other office equipment</p><p>
o Stand</p><p>
o Walk</p><p>
o Sit</p><p>
o Work a schedule that includes specific shifts and hours.</p><p></p><p>
&sect; Occasionally Asked to Perform the Following</p><p>
o Lift/Carry/Push/Pull Items that Weigh up to 50lbs with assistance.</p><p>
o Exposure to high levels of noise</p><p>
o Climb Stairs</p><p>
o Bend</p><p>
o Stoop</p><p>
o Crouch</p><p>
o Reach</p><p>
o Grasp</p><p></p><p>
&sect; Never Asked to Perform the Following</p><p>
This job description includes the essential functions, job requirements, and minimum standard of work expected from an associate in this position. Associates are expected to perform all other reasonable duties as assigned by Supervisors, Leads, or Managers to meet guests&rsquo; and Owner&rsquo;s needs or business objectives, including any reasonable duties not expressly stated in this job description. In addition, the associate is expected to follow the employer&rsquo;s standards, policies, and procedures issued in other media, e.g., associate handbook, Company Intranet, Marriott Vacations Worldwide training videos, and Company Memos. Employment is at will, and this job description is not intended to create an offer, contract, or guarantee of employment. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p><p></p><p>
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.</p></div>

Call Center Sales Advisor International (Hybrid – Miami area required)

The Home Depot

<div><p><b>Position Purpose:
</b></p><p>Operations Experience Managers (Ops XM) are members of the store leadership team responsible for executing store standards, including customer service, department readiness, and operational processes. This role leads the Order Fulfillment team in executing best practices for picking, staging, and loading to ensure an excellent interconnected experience. The Ops XM drives operational excellence by physically executing inbound freight processes and auditing receiving procedures to verify SOP adherence. Additionally, they are responsible for implementing Shrink Action Plans within their areas of responsibility. The Ops XM performs Manager on Duty (MOD) functions - including safe opening and closing processes&mdash;strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. This position requires strict adherence to all timekeeping and break policies. Ops XMs provide input to store leadership on associate performance, talent planning, and selection. They coach and train associates on company policies, safety procedures, and customer service, while championing a safe working environment by ensuring associates complete training, correcting hazards immediately, and upholding all company safety standards.<br>
<br>
<b>Key Responsibilities:</b></p><ul><li>
30% - Customer Service / Experience - Service Leadership: Champion the GET culture by working alongside the team to model proper techniques and providing real-time coaching on the sales floor. Fulfillment Operations: Direct D93 (Receiving) and D94 (Order Fulfillment) workflows to ensure all orders are received, picked, and staged within Service Level Agreements (SLAs).Quality Assurance: Proactively prevent customer issues by auditing delivery orders for accuracy and quality standards. Conflict Resolution: Promptly resolve customer concerns to ensure satisfaction, while identifying and escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers. Operational Standards: Ensure associates understand and execute in-stock maintenance and store appearance guidelines to support sales performance.</li><li>
30% - People - Talent Acquisition : Assist with recruitment and interviews to provide input to the Store Manager/ASM. Staffing &amp; Attendance: Monitor department staffing to address immediate coverage gaps and manage attendance variances. Training &amp; Compliance: Ensure D93/D94 training (KD) is current and drive engagement via HDPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching &amp; Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Operational Execution: Conduct daily walkthroughs to validate safety, SOP adherence, RTV/ZMA audits, and inbound freight preparation. Employee Relations: Champion &quot;Voice of the Associate&quot; initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Accountability: Enforce company policies and hold associates accountable for safety and operational standards.</li><li>
15% - Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines : Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.</li><li>
25%- Shared Manager on Duty &ndash;Opening &amp; Closing Operations: Perform all Opening/Closing duties, including securing the building and balancing registers, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution &amp; Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.</li></ul><p></p><p><b>
Direct Manager/Direct Reports:</b></p><ul><li>
This Position typically Reports to Operation Assistant Manager</li><li>
This position has 4 Direct Reports</li></ul><p></p><p><b>
Travel Requirements:</b></p><ul><li>
No travel required</li></ul><p></p><p><b>
Physical Requirements:</b></p><ul><li>
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.</li></ul><p></p><p><b>
Working Conditions:
</b></p><ul><li>Typically located in a comfortable indoor area. There may be regular exposure to mild physical discomfort from factors such as dust, fumes or odors, temperature extremes, loud noise, strong drafts, or bright lights.</li></ul><p></p><p><b>
Minimum Qualifications:</b></p><ul><li>
Must be 18 years of age or older</li><li>
Must be legally permitted to work in the United States</li><li>
Ability to work a flexible schedule, including nights, weekends, and overtime as needed.</li><li>
1 year of relevant work experience, including management of people and retail operations.</li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
 At least 1 year prior merchandising and/or operational experience.</li><li>
 At least 1 year leadership experience, preferably big box retail.</li><li>
Knowledge of the home improvement industry.</li></ul><p></p><p><b>
Minimum Education:
</b></p><ul><li>The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.</li></ul><p></p><p><b>
Preferred Education:
</b></p><ul><li>No additional education</li></ul><p></p><p><b>
Minimum Years of Work Experience:</b></p><ul><li>
2 + years of previous related work experience</li></ul><p></p><p><b>
Preferred Years of Work Experience:
</b></p><ul><li>No additional years of experience</li></ul><p></p><p><b>
Minimum Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Preferred Leadership Experience:
</b></p><ul><li>1+ year of previous leadership Experience</li></ul><p></p><p><b>
Certifications:</b></p><ul><li>
None</li></ul><p></p><p><b>
Competencies:
</b></p><ul><li>Action Oriented</li><li>
Decision Quality
</li><li>Collaborates</li><li>
Self-Development</li><li>
Situational Adaptability</li><li>
Communicates Effectively</li><li>
Customer Focus</li><li>
Manages Conflict</li><li>
Develops Talent</li><li>
Manages Conflict</li></ul></div><p></p>

Operations Experience Manager

Royal Caribbean Group

<div>
 <strong>
  Journey with us!
 </strong>
 Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
 <br/>
 <br/>
 The Royal Caribbean Group&rsquo;s Royal Caribbean International brand has an exciting career opportunity for a full time Analyst, Digital Strategy on the Sales Team reporting to the AVP, Product Digital Sales.
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 <strong>
  This position will work on-site in Miami, Florida
  <br/>
  <br/>
 </strong>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Responsible for developing plans associated with the performance of our B2B eCommerce engine and the growth/retention of Automation (sales and service) across all segments (Individual and Group distribution &ndash; Espresso, API, and External Tools) and digital platform (CruisingPower.com) to create awareness, improve conversion, generate interest, and drive demand/engagement. This individual is also responsible for using Sales, Trade Support and Service, and customer insights data to target trade segments and identify opportunities to influence distribution, deployment, and retention. This individual will compile and analyze quantitative and qualitative data to make recommendations for distribution expansion, deployment initiatives, product positioning, product optimization, call deflection and agent acquisition/retention. Working across the organization (Sales, Marketing, Revenue, Trade Support and Service and Global Offices) to establish a process and develop integrated sales, training and marketing plans for products, and distribution.
 <br/>
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 Collaborates with the Manager of Automation Growth to manage the conception, development, implementation, and operation of trade brand compliance across all sales channels for Royal Caribbean International, Celebrity Cruises and Silversea. Resolves copyright, cybersquatting, and trademark infringements. The overall goal managed by this position is the development and implementation of business plans, tools, reports, analysis, and procedures to grow automation, unlock new revenue opportunities and drive operational efficiencies.
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 <strong>
  Essential Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Develops and sets corporate Automation and eCommerce targets, revenue generating and cost savings tactics.
  </li>
  <li>
   Strategic Product Programs: Works hand in hand with Sales, Training, Trade Support and Service and Revenue Management on robust product game plans that include strategies, initiatives, timeline, and key metrics to monitor results. Establish process within Sales (Sales Managers and Directors) and works with the Manager of Automation Growth to hold sales channels accountable for delivering to the plan.
  </li>
  <li>
   Product Positioning: Develop new and repackage existing product messaging to help drive higher automation, web performance (visits, page views, engagement, retention, conversion), APDs, and GTR.
  </li>
  <li>
   Annual Sales Program Calendar: Develop and maintain integrated sales program calendar that tracks promotional initiatives, messaging, impressions and spend to drive demand and achieve automation and web targets/forecast.
  </li>
  <li>
   Work with Sales and Trade Support and Service to provide booking and service trends that will inform the business plan and assist the Automation Specialist target accounts that have the potential to grow (sales and service).
  </li>
  <li>
   Analyze customer data to drive strategy and create reports/presentations highlighting relevant and differentiating key selling points for internal and external use.
  </li>
  <li>
   Deployment Strategy: Provide sales and trade insight to influence strategic distribution decisions to optimize channels that agents will adopt.
  </li>
  <li>
   Collaborate across all Sales channels to develop an integrated product plan to increase automation at higher yields across all regions, territories, and segments (Individual and Group distribution).
  </li>
  <li>
   Assist the Manager of Automation Growth in developing an integrated plan, tracking and data insights to reduce the number of service intents performed by the call centers for online bookings.
  </li>
  <li>
   Packaging: Assist the Manager of Automation Growth in developing strategic sales and marketing plans to position and increase awareness and demand for Espresso, API and CruisingPower.com.
  </li>
  <li>
   Marketing Plan: Assist the Manager of Automation Growth in developing strategic sales and marketing plans to meet or exceed automation targets. Collaborate with Sales, Trade Support and Service and Revenue to project manage strategic plan deliverables for each channel. Provide activities update and results of marketing plan to leadership team. Includes being the voice of the customer.
  </li>
  <li>
   Constantly monitor URL's, agencies, third parties or others that are using our trademarked names and manage outside vendors/tools that may be contracted for this purpose.
  </li>
  <li>
   Coordinate with appropriate sources to resolve copyright and trademark infringements. Design, develop, implement, and disseminate to appropriate RCL departments reports of activities and resolutions.
  </li>
  <li>
   Travel Agent Guidelines investigation, follow up and communication. Design and implement a plan to monitor and enforce online advertising and internet guidelines.
  </li>
  <li>
   Rebate Policy investigation, follow up and communication. Design and implement a robust plan to monitor and perform secret shopping, as well as monitor websites and other types of communication.
  </li>
  <li>
   Design, Develop and maintain a database of travel agency rebate policy complaints, track incidents, analyze data to better understand behavior patterns, capture communications with the travel agencies and actions taken.
  </li>
  <li>
   Assist the Manager of Automation Growth with the annual business planning process; development of annual department Capital Plan, strategies, and initiatives to support sales objectives as directed by the Senior Vice President.
  </li>
  <li>
   Responsible for working with the Manager of Automation Growth and Automation Specialist to achieve corporate automation growth targets (1% - 2% year-over-year growth) across all distribution channels including the trade website CruisingPower.com and business segments for Espresso, API and External Booking Tools (individual and group distribution) as well as revenue generating and cost savings initiatives to reduce guest acquisition/cost of sale.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications, Knowledge And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in marketing or related field. Approximate 2-3 years progressive experience in Marketing or related field. Travel category experience a plus
  </li>
  <li>
   Minimum 3-5 years&rsquo; experience in a professional and analytical role and 2 years&rsquo; experience in a comparable Internet-driven or technology development environment or industry are required (or the equivalent combination of education and experience).
  </li>
  <li>
   Strong project management skills required.
  </li>
  <li>
   Strong business and analytical acumen.
  </li>
  <li>
   Proven skills in financial analysis.
  </li>
  <li>
   Familiarity with eCommerce distribution models highly desirable.
  </li>
  <li>
   Must possess excellent written and verbal communication and negotiating skills.
  </li>
  <li>
   Must be a highly organized self-starter able to manage multiple concurrent work streams, producing high quality deliverables while working with minimum supervision.
  </li>
  <li>
   Web experience required.
  </li>
  <li>
   Occasional travel required.
  </li>
  <li>
   Ability to present plans and ideas to all levels of employees and management.
  </li>
  <li>
   Ability to lead management group in brainstorming frameworks for strategic initiatives.
  </li>
  <li>
   Detailed and excellent knowledge of computers, Internet access, and the ability to navigate within a variety of software packages including Excel, Word, or related programs.
  </li>
  <li>
   Experience with Power BI, DAX, SAS, Python, SQL and other related software programs.
  </li>
  <li>
   Knowledgeable on operational web tools (Jira, Slack).
  </li>
  <li>
   Must have the ability to prioritize and manage multiple responsibilities successfully.
  </li>
  <li>
   Ability to work in a complex, matrix environment where priorities change rapidly, and tight deadlines exist is required.
  </li>
  <li>
   Ability to negotiate successfully and resolve conflict.
  </li>
  <li>
   Must be organized and self-motivated, adaptable to constant change and have a strategic and creative mindset.
  </li>
  <li>
   Strong analytical skills.
  </li>
  <li>
   Ability to collaborate on strategies and craft tactical solutions to achieve strategic goals.
  </li>
  <li>
   Ability to document or describe strategy and tactics, implementation plans, metrics, success factors and contingency plans is required.
  </li>
  <li>
   Ability to propose metrics for measuring effectiveness of tactics and be able to understand and relate data in way that will provide useful information for assessing and enhancing product offerings.
  </li>
  <li>
   Knowledge of the sales process, distribution channels, pricing, and strategies.
  </li>
  <li>
   Understanding of research information and performance metrics in relation to customer trends, behavior, and preferences as well as customer needs and expectations for use in determining strategy.
  </li>
  <li>
   Knowledge of revenue performance management and metrics and corporate revenue expectations.
  </li>
  <li>
   Knowledge of Royal Caribbean Cruises Ltd. products, services, and capabilities relative to competitors.
  </li>
  <li>
   Ability to assemble and lead cross-functional teams to develop and achieve automation and revenue maximization strategies that include input and buy-in from all stakeholders.
  </li>
  <li>
   Ability to analyze corporate data, research, and analysis to make recommendations for product strategy and success.
  </li>
  <li>
   Exhibit ability to interact with all departments and levels of management throughout organization and with external customers and companies.
  </li>
  <li>
   Effective internal and external communication skills for development of comprehensive and impactful communication strategy.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  We know there's a lot to consider.
 </strong>
 As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!
 <br/>
 <br/>
 <strong>
  The position is not eligible for work authorization sponsorship
  <br/>
  <br/>
 </strong>
 <strong>
  Agency and Third-Party Submissions
 </strong>
 : Please note this is a direct search by the Company, and applications through agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes. Any unsolicited resumes will be considered the Company's property.
 <br/>
 <br/>
 It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.
 <br/>
 <br/>
</div>


Analyst, Digital Strategy

<div><div><div><div><div><div><b>Journey with us! </b>Combine your career goals and sense of adventure by joining our exciting team of employees Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world</div>
<div></div>
<div>The Royal Caribbean Group&rsquo;s Royal Caribbean International brand has an exciting career opportunity for a full time Analyst Digital Strategy on the Sales Team reporting to the AVP Product Digital Sales</div>
<div></div>
<div><b>This position will work on-site in Miami Florida</b></div>
<div></div>
<div><b>Position Summary:</b></div>
<div></div>
<div>Responsible for developing plans associated with the performance of our B2B eCommerce engine and the growth/retention of Automation (sales and service) across all segments (Individual and Group distribution &ndash; Espresso API and External Tools) and digital platform (CruisingPowercom) to create awareness improve conversion generate interest and drive demand/engagement This individual is also responsible for using Sales Trade Support and Service and customer insights data to target trade segments and identify opportunities to influence distribution deployment and retention This individual will compile and analyze quantitative and qualitative data to make recommendations for distribution expansion deployment initiatives product positioning product optimization call deflection and agent acquisition/retention Working across the organization (Sales Marketing Revenue Trade Support and Service and Global Offices) to establish a process and develop integrated sales training and marketing plans for products and distribution</div>
<div><br>
Collaborates with the Manager of Automation Growth to manage the conception development implementation and operation of trade brand compliance across all sales channels for Royal Caribbean International Celebrity Cruises and Silversea Resolves copyright cybersquatting and trademark infringements The overall goal managed by this position is the development and implementation of business plans tools reports analysis and procedures to grow automation unlock new revenue opportunities and drive operational efficiencies</div>
<div></div>
<div><b>Essential Duties and Responsibilities:</b></div>
<div></div>
Develops and sets corporate Automation and eCommerce targets<ul><li> revenue generating and cost savings tactics</li>
Strategic Product Programs: Works hand in hand with Sales Training Trade Support and Service and Revenue Management on robust product game plans that include strategies initiatives timeline and key metrics to monitor results<li> Establish process within Sales (Sales Managers and Directors) and works with the Manager of Automation Growth to hold sales channels accountable for delivering to the plan</li>
Product Positioning: Develop new and repackage existing product messaging to help drive higher automation web performance (visits page views engagement retention conversion) APDs<li> and GTR</li>
Annual Sales Program Calendar: Develop and maintain integrated sales program calendar that tracks promotional initiatives messaging<li> impressions and spend to drive demand and achieve automation and web targets/forecast</li>
<li>Work with Sales and Trade Support and Service to provide booking and service trends that will inform the business plan and assist the Automation Specialist target accounts that have the potential to grow (sales and service)</li>
<li>Analyze customer data to drive strategy and create reports/presentations highlighting relevant and differentiating key selling points for internal and external use</li>
<li>Deployment Strategy: Provide sales and trade insight to influence strategic distribution decisions to optimize channels that agents will adopt</li>
Collaborate across all Sales channels to develop an integrated product plan to increase automation at higher yields across all regions territories<li> and segments (Individual and Group distribution)</li>
Assist the Manager of Automation Growth in developing an integrated plan<li> tracking and data insights to reduce the number of service intents performed by the call centers for online bookings</li>
Packaging: Assist the Manager of Automation Growth in developing strategic sales and marketing plans to position and increase awareness and demand for Espresso API and CruisingPower<li>com</li>
Marketing Plan: Assist the Manager of Automation Growth in developing strategic sales and marketing plans to meet or exceed automation targets Collaborate with Sales Trade Support and Service and Revenue to project manage strategic plan deliverables for each channel Provide activities update and results of marketing plan to leadership team<li> Includes being the voice of the customer</li>
Constantly monitor URL's agencies<li> third parties or others that are using our trademarked names and manage outside vendors/tools that may be contracted for this purpose</li>
Coordinate with appropriate sources to resolve copyright and trademark infringements Design develop implement<li> and disseminate to appropriate RCL departments reports of activities and resolutions</li>
Travel Agent Guidelines investigation follow up and communication<li> Design and implement a plan to monitor and enforce online advertising and internet guidelines</li>
Rebate Policy investigation follow up and communication Design and implement a robust plan to monitor and perform secret shopping<li> as well as monitor websites and other types of communication</li>
Design Develop and maintain a database of travel agency rebate policy complaints track incidents analyze data to better understand behavior patterns<li> capture communications with the travel agencies and actions taken</li>
Assist the Manager of Automation Growth with the annual business planning process; development of annual department Capital Plan strategies<li> and initiatives to support sales objectives as directed by the Senior Vice President</li>
Responsible for working with the Manager of Automation Growth and Automation Specialist to achieve corporate automation growth targets (1% - 2% year-over-year growth) across all distribution channels including the trade website CruisingPowercom and business segments for Espresso<li> API and External Booking Tools (individual and group distribution) as well as revenue generating and cost savings initiatives to reduce guest acquisition/cost of sale</li>
</ul>
<div></div><div><b>Qualifications Knowledge and Skills:</b></div>
<div></div>
Bachelor&rsquo;s degree in marketing or related field Approximate 2-3 years progressive experience in Marketing or related field<ul><li> Travel category experience a plus</li>
<li>Minimum 3-5 years&rsquo; experience in a professional and analytical role and 2 years&rsquo; experience in a comparable Internet-driven or technology development environment or industry are required (or the equivalent combination of education and experience)</li>
<li>Strong project management skills required</li>
<li>Strong business and analytical acumen</li>
<li>Proven skills in financial analysis</li>
<li>Familiarity with eCommerce distribution models highly desirable</li>
<li>Must possess excellent written and verbal communication and negotiating skills</li>
Must be a highly organized self-starter able to manage multiple concurrent work streams<li> producing high quality deliverables while working with minimum supervision</li>
<li>Web experience required</li>
<li>Occasional travel required</li>
<li>Ability to present plans and ideas to all levels of employees and management</li>
<li>Ability to lead management group in brainstorming frameworks for strategic initiatives</li>
Detailed and excellent knowledge of computers Internet access and the ability to navigate within a variety of software packages including Excel Word<li> or related programs</li>
Experience with Power BI DAX SAS Python<li> SQL and other related software programs</li>
Knowledgeable on operational web tools (Jira<li> Slack)</li>
<li>Must have the ability to prioritize and manage multiple responsibilities successfully</li>
Ability to work in a complex matrix environment where priorities change rapidly<li> and tight deadlines exist is required</li>
<li>Ability to negotiate successfully and resolve conflict</li>
Must be organized and self-motivated<li> adaptable to constant change and have a strategic and creative mindset</li>
<li>Strong analytical skills</li>
<li>Ability to collaborate on strategies and craft tactical solutions to achieve strategic goals</li>
Ability to document or describe strategy and tactics implementation plans metrics<li> success factors and contingency plans is required</li>
<li>Ability to propose metrics for measuring effectiveness of tactics and be able to understand and relate data in way that will provide useful information for assessing and enhancing product offerings</li>
Knowledge of the sales process distribution channels pricing<li> and strategies</li>
Understanding of research information and performance metrics in relation to customer trends behavior<li> and preferences as well as customer needs and expectations for use in determining strategy</li>
<li>Knowledge of revenue performance management and metrics and corporate revenue expectations</li>
Knowledge of Royal Caribbean Cruises Ltd products services<li> and capabilities relative to competitors</li>
<li>Ability to assemble and lead cross-functional teams to develop and achieve automation and revenue maximization strategies that include input and buy-in from all stakeholders</li>
Ability to analyze corporate data research<li> and analysis to make recommendations for product strategy and success</li>
<li>Exhibit ability to interact with all departments and levels of management throughout organization and with external customers and companies</li>
<li>Effective internal and external communication skills for development of comprehensive and impactful communication strategy</li></ul><br>
<div>
</div><div><div><b>We know there's a lot to consider</b> As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!</div><br>
<div></div>
<div><b><i>
The position is not eligible for work authorization sponsorship</i></b></div><br>
<div></div>
<div><b>
Agency and Third-Party Submissions</b>: Please note this is a direct search by the Company and applications through agencies and other third parties will not be accepted nor will fees be paid for unsolicited resumes Any unsolicited resumes will be considered the Company's property</div><br>
<div></div>
<div><i>
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment</i></div></div><br>
<div></div>
</div></div></div></div><p><br>
<b>Nearest Major Market: </b>Miami</p></div>

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