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desktop support technician tier i ii

Solvere One

<div>
 
 About the Company&nbsp;
 
 
 Solvere One has established a top-level Managed Service Provider (MSP) brand that focuses on network security and proactive management solutions as a chosen IT services and consulting provider. Solvere One focuses on corporate partnerships, proactively managing technology that proves vital for business security, productivity, and growth while reducing the cost of IT ownership. We provide executive-level, white-glove support.&nbsp;
 
 
 Opening&nbsp;
 
 
 Solvere One has an open position for an Onsite Help Desk Technician to provide support to one of our clients located in New York, New York. The duties of the position include fielding incidents via phone and email from client users. The Onsite Help Desk Technician is responsible for resolving all Tier 1&nbsp; and passing all other requests on to tier 2 and Tier 3 technicians.&nbsp; The technician will also work on projects assigned by internal client IT staff.&nbsp;
 
 
 Employee will be expected to interact with users onsite daily in various capacities. Professionalism and courteousness are required. Excellent verbal and written communication skills are also required.&nbsp;
 
 
 Highly qualified candidates will be self-starters, highly motivated, and eager to contribute to the organization's well-being while operating in a fast-paced environment.&nbsp;&nbsp;&nbsp;
 
 
 This role reports to the Service Delivery Manager.&nbsp;
 
 
 Position Requirements:&nbsp;
 
 
 Examples of essential duties are interpreted as being descriptive and not restrictive.&nbsp;
 
 <ul>
 <li>
 
 Identifies, diagnoses, and resolves Tier 1 &nbsp;incidents for users of personal computer software and hardware, local network, the Internet, and new computer technology in a call center environment; communicates solutions to end-users.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Provides one-on-one end-user problem resolution for company-approved Personal Computer (PC) software.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Delivers, tags, set up, and assists in configuring end-user PC desktop hardware, software, and peripherals.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and third-party application problems.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Coordinates timely repair of PC equipment covered by third-party vendor maintenance agreements.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Performs minor desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Create detailed technical documentation for resolutions of issues.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Enters and tracks all time and keeps all documentation up to date in PSA Platform in real time.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Identifies, documents and escalates all Tier 2 and Tier 3 incidents in a timely manner.&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Update and maintain hardware inventory&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Audio/visual support for conference and training room equipment&nbsp;
 
 </li>
 </ul>
 
 Required Technical Experience:&nbsp;
 
 <ul>
 <li>
 
 Microsoft Windows Desktop OS installation and support&nbsp;
 
 </li>
 <li>
 Apple / Mac Desktop OS installation and support
 </li>
 <li>
 Google Admin support
 </li>
 <li>
 Microsoft Office 365 administration and support&nbsp;
 </li>
 <li>
 
 iPhone / Android troubleshooting&nbsp;
 
 </li>
 <li>
 
 Multi-factor Authentication configuration and support&nbsp;
 
 </li>
 </ul>
 
 Preferred Technical Experience:&nbsp;
 
 <ul>
 <li>
 
 ConnectWise Manage&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 ConnectWise Automate&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 IT Glue&nbsp;
 
 </li>
 </ul>
 <ul>
 <li>
 
 Sophos suite of solutions&nbsp;
 
 </li>
 </ul>
 
 This is a full-time, salaried position. Salary commensurate with experience.&nbsp;
 
 
 Benefits include: 401K, PPO healthcare, dental, vision, paid vacation, etc.&nbsp;
 
</div>

Desktop Support Technician - Tier I/II

Radancy

<div>
 As an IT Desktop Support Technician, you will provide technical support services, including support for desktops, laptops, file/print servers, and data/telecommunications networks. You will be a very hands-on Technician, with advanced technical expertise and exceptional customer service management skills. You will work with advanced issues in Windows, OSX, Office operations, desktop support, and will regularly troubleshoot network issues.
 
 
 The IT Desktop Support Technician will also function as the face to the end-user on an everyday basis, and will be called upon to take ownership of all IT needs and services, represent the company IT organization in a professional manner, and report regularly to direct manager and to senior management in the local office. Communications skills are critical.
 
 
 
 What does a great IT Desktop Support Technician do?
 
 
 
 <ul>
 <li>
 Research, resolve, and respond to all customer issues and inquiries received via phone, email, or in person in accordance with current standards and procedures.
 </li>
 <li>
 Deploy and re-image workstations (Mac &amp; PC) for new and existing users.
 </li>
 <li>
 Troubleshoot workstation hardware and software problems. Perform hardware repairs when needed.
 </li>
 <li>
 Maintain asset inventory of equipment for site (PCs, printers, servers, etc.).
 </li>
 <li>
 Maintain cleanliness and organization of local office server room.
 </li>
 <li>
 Configure and administer local phone system and coordinate wiring within network switch closet.
 </li>
 <li>
 Be the local expert for all technology related issues.
 </li>
 <li>
 Provide technical support for Macintosh hardware and OS.
 </li>
 <li>
 Share job responsibilities and knowledge within the Team.
 </li>
 <li>
 Develop basic research skills for current and emerging trends in the computer industry and be able to apply them to the business needs.
 </li>
 <li>
 Manage virtual and physical server environment for offices.
 </li>
 <li>
 Manage and maintain office copiers and network printers
 </li>
 <li>
 Answer limited number of support desk phone calls
 
 
 
 </li>
 </ul>
 
 Requirements For Consideration
 
 
 
 <ul>
 <li>
 Must have experience supporting Apple Mac environments and Mac OSX.
 </li>
 <li>
 Demonstrated experience with PC configurations and the installation/maintenance of desktop applications.
 </li>
 <li>
 Experience with remote support solutions.
 </li>
 <li>
 Experience with WAN/LAN hardware, racking of server and network equipment, and phone/network wiring.
 
 
 
 </li>
 </ul>
 
 Company Values:
 
 At Radancy, we are dedicated to the core values that guide our work and culture:
 
 
 <ul>
 <li>
 Innovative Spirit Innovation leads the way. We have a rich history of developing and delivering what&rsquo;s new and next while valuing every voice on our team. Together, we&rsquo;re shaping the future and leading the industry forward.
 </li>
 <li>
 Rewarding Impact Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people&rsquo;s lives and inspires our team to advance technology with purpose.
 </li>
 <li>
 Performance Driven Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
 </li>
 <li>
 Supportive Teams Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.
 
 
 
 </li>
 </ul>
 
 Location:
 
 This role is in our New York Office, with a requirement of 3 days in the office.
 
 
 
 Our Benefits:
 
 
 
 At Radancy, we&rsquo;re transforming talent acquisition with innovative SaaS solutions that deliver measurable impact for our customers and our people. As the global leader in talent technology, we offer a forward-thinking benefits package designed to accelerate your career, enhance your well-being and support your financial future. Our offerings include:
 
 
 <ul>
 <li>
 Comprehensive medical coverage, with dental, vision and life insurance
 </li>
 <li>
 Competitive 401(k) plan with employer matching
 </li>
 <li>
 Unlimited flexible time off (FTO)
 </li>
 <li>
 World-class training that keeps you at the forefront of innovation
 
 
 
 </li>
 </ul>
 
 Salary Range:
 
 USD $50,000.00 &ndash; $57,000.00*
 
 
 <ul>
 <li>
 The above range is based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, certifications, and specific office location.
 
 
 
 </li>
 </ul>
 
 Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive. If you require any accommodations during the application process, please reach out to us at recruiting@radancy.com , and we will work with you to meet your needs.
 
</div>

IT Support Technician

ECLARO

<div>
 
 IT Support Technician
 
 
 
 
 Job Number: 26-00511
 
 
 
 Use your skills where innovative technology solutions begin. ECLARO is looking for an
 
 IT Support Technician
 
 for our client in
 
 Astoria, NY.
 
 
 
 ECLARO&rsquo;s client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in their business goals. If you&rsquo;re up to the challenge, then take a chance at this rewarding opportunity!
 
 
 
 Position Overview:
 
 
 
 <ul>
 <li>
 Moderately experienced Level 1 IT Support Technician to provide hands-on help desk and technical support across multiple power plant locations in the New York City area.
 </li>
 <li>
 This role requires a self-sufficient technician who can independently troubleshoot and resolve day-to-day IT issues while traveling between sites.
 </li>
 <li>
 Prior field support experience and is comfortable working in industrial environments with minimal supervision.
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Provide break/fix support for desktops, laptops, printers, and other hardware
 </li>
 <li>
 Perform printer troubleshooting and repair, including connectivity and hardware issues
 </li>
 <li>
 Support computer replacement, setup, and basic configuration
 </li>
 <li>
 Troubleshoot office applications, PDFs, and common end-user software issues
 </li>
 <li>
 Deliver basic network support, including:
 </li>
 <ul>
 <li>
 Connecting to switches
 </li>
 <li>
 Understanding patch panels
 </li>
 <li>
 Basic IP addressing and connectivity troubleshooting
 </li>
 </ul>
 <li>
 Assist end users with varying technical skill levels, including shared workstation environments
 </li>
 <li>
 Respond to and resolve daily help desk requests and on-site technical issues
 </li>
 <li>
 Travel between multiple sites across Queens, Staten Island, and Brooklyn on a rotating schedule
 </li>
 <li>
 Adhere to all safety protocols when working in power plant environments
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience as a Level 1 IT Support Technician (not entry-level or intern)
 </li>
 <li>
 Strong troubleshooting skills for:
 </li>
 <ul>
 <li>
 Desktop and laptop systems
 </li>
 <li>
 Printers and peripheral devices
 </li>
 </ul>
 <li>
 Working knowledge of basic networking concepts (switches, patch panels, IP addressing)
 </li>
 <li>
 Ability to work independently with minimal supervision
 </li>
 <li>
 Strong problem-solving and analytical skills
 </li>
 <li>
 Must be local to the NYC area and available for emergency support if needed
 </li>
 <li>
 Comfortable working in industrial/power plant environments with safety requirements
 </li>
 <li>
 Access &amp; Technical Environment
 </li>
 <ul>
 <li>
 Limited Active Directory access initially
 </li>
 <li>
 Access level similar to intern/junior support:
 </li>
 <ul>
 <li>
 Membership in local support group
 </li>
 <li>
 Local administrator rights on supported machines
 </li>
 </ul>
 <li>
 Responsibilities focused on endpoint and on-site infrastructure support
 
 </li>
 </ul>
 </ul>
 
 Pay Rate:
 
 $22.00-$23.00/Hour.
 
 
 
 If hired, you will enjoy the following ECLARO Benefits:
 
 
 
 <ul>
 <li>
 401k Retirement Savings Plan administered by Merrill Lynch
 </li>
 <li>
 Commuter Check Pretax Commuter Benefits
 </li>
 <li>
 Eligibility to purchase Medical, Dental &amp; Vision Insurance through ECLARO
 
 
 </li>
 </ul>
 If interested, you may contact:
 
 
 
 Marjorie Palmario
 
 
 
 
 marjorie.palmario@eclaro.com
 
 
 
 
 551-325-0533
 
 
 
 
 Marjorie Palmario | LinkedIn
 
 
 
 
 Equal Opportunity Employer:
 
 ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
</div>

IT Support Technician (Level 1)

City of New York

<div>
 The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The New York City Police Department strives to foster a safe and fair City through the strategic deployment of resources, focusing on both crime prevention and addressing quality-of-life concerns while building lasting community relationships.
 
 
 The Police Laboratory analyzes evidence that is submitted related to crime. The evidence may be firearms, controlled substances, clothing or anything that may be deemed probative to the determination of the events and persons at a crime scene. After the evidence is analyzed, the resultant paperwork must be scanned and submitted to the various District Attorney's offices in the anticipation of possible use during a trial. Some of the work has time constraints because of the needs of the courts.
 
 
 The Police Laboratory is seeking qualified candidates for Criminalist 1A/1B positions. Candidates selected will be assigned to the Police Laboratory to receive training for and the performance of scientific laboratory analyses, and the testing of evidentiary material required in scientific criminal and civil investigations.
 
 
 Duties may include, but will not be limited to the following:
 
 
 <ul>
 <li>
 Perform chemical, physical, and microscopic analyses/examinations on a wide range of evidence, such as gunshot residue, gunshot pattern, accelerants, questioned documents, controlled substance and drug identification, metals, toolmarks, explosives, imprints, impressions, plastics, paint, glass, fingerprint development, fire debris analysis, and other types of trace and forensic evidence analyses/comparisons.
 </li>
 <li>
 Train in routine repairs and preventive maintenance and calibration of laboratory equipment and analytical instruments
 </li>
 <li>
 Research and be trained in proper laboratory standards and quality control procedures
 </li>
 <li>
 Review books, journals, and technical manuals
 </li>
 <li>
 Assemble data and prepare reports
 
 
 </li>
 </ul>
 CRIMINALIST - 21849
 
 
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 A baccalaureate degree from an accredited college, with specialization in criminalistics, forensic science, chemistry, biology, physics, molecular genetics, genetics, biochemistry, molecular biology, entomology, anthropology, ecology or a closely related scientific or engineering field.
 </li>
 <li>
 For Assignment to Assignment Level I - B
 
 
 </li>
 </ul>
 In addition to meeting the "Qualification Requirements For All Assignment Levels" above, to be assigned to Assignment Level I-B individuals must have at least one year of satisfactory full-time experience in criminalistics, forensic science or analytic chemistry, or a satisfactory equivalent combination of education and experience.
 
 
 <ul>
 <li>
 In addition to meeting the "Qualification Requirements" above, to be assigned to Assignment Level II, individuals must have one of the following:
 </li>
 <li>
 One year of experience gained as a Criminalist at Assignment Level I-B; or 2. One additional year of qualifying experience in criminalistics or forensic science, for a total of two years of such experience; or 3. A satisfactory combination of education and experience totaling two years of experience as described above.
 </li>
 <li>
 In addition to meeting the "Qualification Requirements" for Assignment Level I-B above, to be assigned to Assignment Level III, individuals must have one of the following:
 </li>
 <li>
 Two years of experience gained as a Criminalist at Assignment Level I-B and/or II; or 2. Two additional years of qualifying experience in criminalistics or forensic science, for a total of three years of such experience; or 3. A satisfactory combination of education and experience totaling three years of experience as described above.
 </li>
 <li>
 For Assignment to Assignment Level IV
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 In addition to meeting the "Qualification Requirements" for Assignment Level I-B above, to be assigned to Assignment Level IV, individuals must have one of the following:
 
 
 <ul>
 <li>
 Three years of experience gained as a Criminalist at Assignment Level I-B, II, and /or III; or 2. Three additional years of experience in criminalistics or forensic science, for a total of four years of such experience; or
 </li>
 <li>
 A satisfactory combination of education and experience totaling four years of experience, as described above.
 
 
 </li>
 </ul>
 Public Service Loan Forgiveness
 
 
 As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education&rsquo;s website at https://studentaid.gov/pslf/.
 
 
 Residency Requirement
 
 
 New York City Residency is not required for this position
 
 
 Additional Information
 
 
 The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
 
 
 , $60,269.00 &ndash; $75,955.00
</div>

Criminalist 1A/1B

Russell Tobin

<div>
 
 
 
 Our client, a Fortune&nbsp;5 Company, is looking to hire a Technical Support Tech I (IT Support / Help Desk)&nbsp; in New&nbsp;Carlisle, IN (Onsite).
 
 
 
 Shift Details
 
 
 Schedule: Wednesday - Saturday
 
 Hours: 7:00 AM - 5:00 PM EST (10-hour shifts)
 
 
 
 
 Pay Rate Range:
 
 
 &nbsp;$20 to $25/hr W2, depending on experience
 
 
 
 
 Responsibilities:&nbsp;
 
 
 
 
 <ul>
 <li>
 
 
 Provide technical support to end users via phone, email, and in-person
 
 
 </li>
 <li>
 
 
 Troubleshoot hardware, software, and basic network issues
 
 
 </li>
 <li>
 
 
 Log, track, and resolve tickets using a ticketing system
 
 
 </li>
 <li>
 
 
 Install, configure, and maintain desktops, laptops, and peripherals
 
 
 </li>
 <li>
 
 
 Support user account setup and access (Active Directory basics)
 
 
 </li>
 <li>
 
 
 Follow standard operating procedures and escalation processes
 
 
 </li>
 <li>
 
 
 Ensure timely resolution and maintain SLA compliance
 
 
 </li>
 </ul>
 
 
 
 
 Requirements:&nbsp;
 
 
 
 
 <ul>
 <li>
 
 
 0-3 years of IT support / help desk / desktop support experience
 
 
 </li>
 <li>
 
 
 Basic knowledge of troubleshooting hardware and software issues
 
 
 </li>
 <li>
 
 
 Experience with ticketing tools (ServiceNow, Zendesk, Jira, etc.)
 
 
 </li>
 <li>
 
 
 Familiarity with Windows OS and basic networking concepts
 
 
 </li>
 <li>
 
 
 Strong communication and problem-solving skills
 
 
 </li>
 <li>
 
 
 Associate or Bachelor&rsquo;s degree in IT or related field (preferred)
 
 
 </li>
 </ul>
 
 
 Russell Tobin offers eligible employee&rsquo;s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life &amp; disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.
 
 
 
 Equal Employment Opportunity
 
 
 Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.
 
 &nbsp;
 
 
 Fair Chance Employment
 
 
 Russell Tobin&nbsp;is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.
 
 &nbsp;
 
 
 Accommodations
 
 
 We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us.&nbsp;
 
 &nbsp;
 
 
 
 Only applicable for San Francisco Candidates
 
 
 
 :
 
 &nbsp;Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.
 
 &nbsp;
 
 
 #RTA
</div>

Technical Support Tech I (IT Support/ Help Desk) in New Carlisle, IN

Rightworks

<div>
 Rightworks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms, SMBs and technology companies. Thousands of Firms and SMBs count on us to run their business every day.
 
 
 We have a great team, we&rsquo;re growing fast and have a winning culture based on innovation, teamwork, and mutual respect.
 
 
 
 Job Overview
 
 
 
 As a part of the Cloud Premier Team, the primary responsibility of the Cloud Service Technician is to provide our clients with premium troubleshooting experience via our phone queue system.
 
 
 This role is designed as a Launchpad for your IT career. Your primary objective is to act as a first responder to client requests, addressing a diverse range of technical issues with the aim of delivering solutions that enhance our clients&rsquo; experience with our cloud solutions.
 
 
 Your daily activities will contribute to building a strong reputation for reliable troubleshooting and outstanding customer service. You'll engage with clients remotely, utilizing chat, email, phone, and remote desktop tools to address their needs. The issues you encounter will vary, offering you a vast landscape of learning and growth in technical support.
 
 
 This is a remote work position.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Providing first-level technical support for cloud servers, applications, and managed workstations within a Citrix environment.
 </li>
 <li>
 Addressing a spectrum of technical issues involving servers, connectivity, networking, printers, applications, virtualization, security, and directory services.
 </li>
 <li>
 Prioritizing client satisfaction by delivering a consistently positive service experience and resolving issues efficiently.
 </li>
 <li>
 Serving as the initial point of contact for new support tickets or calls, identifying and troubleshooting client technical issues.
 </li>
 <li>
 Diligently documenting all client interactions, incidents, and troubleshooting steps within our ticketing system to maintain clear and accurate records.
 </li>
 <li>
 Contributing to the development and maintenance of our internal documentation, knowledge bases, and best practice guides, with a special emphasis on Citrix-based solutions.
 </li>
 <li>
 Communicating technical information in a way that is understandable to both technical and non-technical clients, ensuring clarity and client confidence.
 </li>
 <li>
 Escalating complex client issues to higher-level support teams with detailed context for further investigation and resolution.
 </li>
 <li>
 Employing Citrix management tools to oversee and administer virtual applications and desktops.
 
 
 </li>
 </ul>
 
 Requirements:
 
 
 
 <ul>
 <li>
 High school diploma or equivalent; higher education or certifications in IT or related field preferred.
 </li>
 <li>
 CompTIA A+ Certification preferred but not required.
 </li>
 <li>
 Minimum of 2 years in customer service.
 </li>
 <li>
 Ability to maintain meticulous records within ticketing systems, providing clear and comprehensive documentation of client issues and steps taken to resolve them.
 </li>
 <li>
 Proficiency in Windows OS.
 </li>
 <li>
 Familiarity in Citrix environments preferred.
 </li>
 <li>
 Understanding of cloud computing platforms and virtualization technologies.
 </li>
 <li>
 Experience with MS Active Directory, local networking, and troubleshooting in a virtual desktop infrastructure.
 </li>
 <li>
 Excellent verbal and written communication abilities to convey technical information clearly to both technical and non-technical clients.
 </li>
 <li>
 Strong analytical and problem-solving skills.
 </li>
 <li>
 Exceptional customer service skills.
 </li>
 <li>
 A collaborative spirit, ready to work as part of a team and contribute positively to a supportive work environment.
 
 
 </li>
 </ul>
 
 Eligibility Requirements
 
 
 
 <ul>
 <li>
 This role is open to US Citizens or permanent residents authorized to work in the United States. Rightworks LLC is unable to offer visa sponsorship.
 </li>
 <li>
 Due to specific state regulations, we are unable to accept applications from residents of California, Hawaii, or Alaska.
 </li>
 <li>
 Relocation will not be offered for this position.
 
 
 </li>
 </ul>
 
 Compensation
 
 
 
 The hourly compensation for this role is $21.43/hour.
 
 
 
 Benefits
 
 
 
 To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company-paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer flexible PTO, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing paid volunteer time off. We are proud to be an Equal Opportunity Employer!
 
 
 
 This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.
 
</div>

Cloud Service Technician

<div>
 
 We are hiring for a
 
 leading global technology company
 
 known for its innovation in e-commerce, cloud computing, and digital services.
 
 
 
 
 
 
 Role:
 
 Technical Support Technician I
 
 
 
 Location:
 
 New Carlisle, IN (Onsite)
 
 
 
 Duration:
 
 6 months contract
 
 
 
 Pay:
 
 $23&ndash;$26/hr (W2)
 
 
 
 Shift:
 
 Wed&ndash;Sat, 7:00 AM &ndash; 5:00 PM EST (10 hrs)
 
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Provide technical support to end users
 </li>
 <li>
 Troubleshoot and resolve technical issues
 </li>
 <li>
 Handle support requests via phone, email, and in-person
 </li>
 <li>
 Document, track, and monitor issues to resolution
 </li>
 <li>
 Follow standard processes and guidelines
 </li>
 <li>
 Work under supervision
 </li>
 </ul>
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 0&ndash;3 years of experience (entry-level)
 </li>
 <li>
 Associate degree (preferred but not mandatory)
 </li>
 <li>
 Knowledge of basic IT concepts, systems, and troubleshooting
 </li>
 </ul>
 
 
</div>

Technical Support Tech I

Explore 770+ Desktop support technician tier i ii in New York this April. Find roles across top companies and apply now to boost your career.